Introducing SAP Education Services

Speed Up with Firsthand

Knowledge

copy SAP 2007 Page 2

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Mission

SAP Education Services

copy SAP 2007 Page 3

Our Mission

SAP Education is tasked with ensuring the most

effective knowledge transfer from SAP at a price

acceptable to the market independent of audience

and delivery channel

The SAP Education Model

copy SAP 2007 Page 4

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 5

Consultants of Partners

Customer Competence Centers or

Individual Consultants

Consultant Academy

Project Team Members amp

Managers

Decision-Makers Key-Users

Project Team Training

Users

User Training

Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP

Project-specific Training Services (Education Consulting)

Methods Classroom Training Remote Classroom Training or E-learning

SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip

SAP Education Training Offering is geared to

target groups hellip

copy SAP 2007 Page 6

Training Roadmap for Application

eLearning

Instructor leaded

Level 1 Level 2 Level 3

Solution overview Business processes Functions in details amp system configurations

Human Capital Management -

Talent Management training

roadmap

Delta amp Continuous Learning

copy SAP 2007 Page 7

SAP Consultant Certification Tiered

Certification Program Framework

Master 7-10 years of experience

Expert knowledge of business processes and SAP solutions

In- and externally recognized expert for entire SAP solution(s)

Deep practical SAP experience integration optimization and architectural

knowledge

Ability to provide strategic vision and realization

Leading teams and projects

Associate 1-3 years of experience

Foundation level knowledge of SAP solution(s) via training Skills to contribute

to successful SAP implementation project or system optimization

Hands-on skills to successfully implement or optimize SAP solutions

Foundation knowledge of business processes andor technology

Works in a mentored position in an SAP environment within experienced

team

Professional 3-7 years of experience

Advanced knowledge in a specific SAP solution and business processes

Professional SAP experience advanced solution and process knowledge

industry expertise

Works independently within teams to realize solution andor technology

implementation capability of mentoring others

ApplicationDevelopmentTechnology

Planned (not yet available)

SAP Certified hellip

- Technology Master

- Development Master

- Application Master

New SAP Certified hellip

- Technology Professional

- Development Professional

- Application Professional

Available SAP Certified hellip

- Technology Associate

(Technology Consultant)

- Development Associate

(Development Consultant)

- Application Associate

(Solution Consultant)

copy SAP 2007 Page 8

SAP Education Services

eLearning

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 2

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Mission

SAP Education Services

copy SAP 2007 Page 3

Our Mission

SAP Education is tasked with ensuring the most

effective knowledge transfer from SAP at a price

acceptable to the market independent of audience

and delivery channel

The SAP Education Model

copy SAP 2007 Page 4

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 5

Consultants of Partners

Customer Competence Centers or

Individual Consultants

Consultant Academy

Project Team Members amp

Managers

Decision-Makers Key-Users

Project Team Training

Users

User Training

Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP

Project-specific Training Services (Education Consulting)

Methods Classroom Training Remote Classroom Training or E-learning

SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip

SAP Education Training Offering is geared to

target groups hellip

copy SAP 2007 Page 6

Training Roadmap for Application

eLearning

Instructor leaded

Level 1 Level 2 Level 3

Solution overview Business processes Functions in details amp system configurations

Human Capital Management -

Talent Management training

roadmap

Delta amp Continuous Learning

copy SAP 2007 Page 7

SAP Consultant Certification Tiered

Certification Program Framework

Master 7-10 years of experience

Expert knowledge of business processes and SAP solutions

In- and externally recognized expert for entire SAP solution(s)

Deep practical SAP experience integration optimization and architectural

knowledge

Ability to provide strategic vision and realization

Leading teams and projects

Associate 1-3 years of experience

Foundation level knowledge of SAP solution(s) via training Skills to contribute

to successful SAP implementation project or system optimization

Hands-on skills to successfully implement or optimize SAP solutions

Foundation knowledge of business processes andor technology

Works in a mentored position in an SAP environment within experienced

team

Professional 3-7 years of experience

Advanced knowledge in a specific SAP solution and business processes

Professional SAP experience advanced solution and process knowledge

industry expertise

Works independently within teams to realize solution andor technology

implementation capability of mentoring others

ApplicationDevelopmentTechnology

Planned (not yet available)

SAP Certified hellip

- Technology Master

- Development Master

- Application Master

New SAP Certified hellip

- Technology Professional

- Development Professional

- Application Professional

Available SAP Certified hellip

- Technology Associate

(Technology Consultant)

- Development Associate

(Development Consultant)

- Application Associate

(Solution Consultant)

copy SAP 2007 Page 8

SAP Education Services

eLearning

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 3

Our Mission

SAP Education is tasked with ensuring the most

effective knowledge transfer from SAP at a price

acceptable to the market independent of audience

and delivery channel

The SAP Education Model

copy SAP 2007 Page 4

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 5

Consultants of Partners

Customer Competence Centers or

Individual Consultants

Consultant Academy

Project Team Members amp

Managers

Decision-Makers Key-Users

Project Team Training

Users

User Training

Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP

Project-specific Training Services (Education Consulting)

Methods Classroom Training Remote Classroom Training or E-learning

SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip

SAP Education Training Offering is geared to

target groups hellip

copy SAP 2007 Page 6

Training Roadmap for Application

eLearning

Instructor leaded

Level 1 Level 2 Level 3

Solution overview Business processes Functions in details amp system configurations

Human Capital Management -

Talent Management training

roadmap

Delta amp Continuous Learning

copy SAP 2007 Page 7

SAP Consultant Certification Tiered

Certification Program Framework

Master 7-10 years of experience

Expert knowledge of business processes and SAP solutions

In- and externally recognized expert for entire SAP solution(s)

Deep practical SAP experience integration optimization and architectural

knowledge

Ability to provide strategic vision and realization

Leading teams and projects

Associate 1-3 years of experience

Foundation level knowledge of SAP solution(s) via training Skills to contribute

to successful SAP implementation project or system optimization

Hands-on skills to successfully implement or optimize SAP solutions

Foundation knowledge of business processes andor technology

Works in a mentored position in an SAP environment within experienced

team

Professional 3-7 years of experience

Advanced knowledge in a specific SAP solution and business processes

Professional SAP experience advanced solution and process knowledge

industry expertise

Works independently within teams to realize solution andor technology

implementation capability of mentoring others

ApplicationDevelopmentTechnology

Planned (not yet available)

SAP Certified hellip

- Technology Master

- Development Master

- Application Master

New SAP Certified hellip

- Technology Professional

- Development Professional

- Application Professional

Available SAP Certified hellip

- Technology Associate

(Technology Consultant)

- Development Associate

(Development Consultant)

- Application Associate

(Solution Consultant)

copy SAP 2007 Page 8

SAP Education Services

eLearning

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 4

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 5

Consultants of Partners

Customer Competence Centers or

Individual Consultants

Consultant Academy

Project Team Members amp

Managers

Decision-Makers Key-Users

Project Team Training

Users

User Training

Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP

Project-specific Training Services (Education Consulting)

Methods Classroom Training Remote Classroom Training or E-learning

SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip

SAP Education Training Offering is geared to

target groups hellip

copy SAP 2007 Page 6

Training Roadmap for Application

eLearning

Instructor leaded

Level 1 Level 2 Level 3

Solution overview Business processes Functions in details amp system configurations

Human Capital Management -

Talent Management training

roadmap

Delta amp Continuous Learning

copy SAP 2007 Page 7

SAP Consultant Certification Tiered

Certification Program Framework

Master 7-10 years of experience

Expert knowledge of business processes and SAP solutions

In- and externally recognized expert for entire SAP solution(s)

Deep practical SAP experience integration optimization and architectural

knowledge

Ability to provide strategic vision and realization

Leading teams and projects

Associate 1-3 years of experience

Foundation level knowledge of SAP solution(s) via training Skills to contribute

to successful SAP implementation project or system optimization

Hands-on skills to successfully implement or optimize SAP solutions

Foundation knowledge of business processes andor technology

Works in a mentored position in an SAP environment within experienced

team

Professional 3-7 years of experience

Advanced knowledge in a specific SAP solution and business processes

Professional SAP experience advanced solution and process knowledge

industry expertise

Works independently within teams to realize solution andor technology

implementation capability of mentoring others

ApplicationDevelopmentTechnology

Planned (not yet available)

SAP Certified hellip

- Technology Master

- Development Master

- Application Master

New SAP Certified hellip

- Technology Professional

- Development Professional

- Application Professional

Available SAP Certified hellip

- Technology Associate

(Technology Consultant)

- Development Associate

(Development Consultant)

- Application Associate

(Solution Consultant)

copy SAP 2007 Page 8

SAP Education Services

eLearning

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 5

Consultants of Partners

Customer Competence Centers or

Individual Consultants

Consultant Academy

Project Team Members amp

Managers

Decision-Makers Key-Users

Project Team Training

Users

User Training

Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP

Project-specific Training Services (Education Consulting)

Methods Classroom Training Remote Classroom Training or E-learning

SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip

SAP Education Training Offering is geared to

target groups hellip

copy SAP 2007 Page 6

Training Roadmap for Application

eLearning

Instructor leaded

Level 1 Level 2 Level 3

Solution overview Business processes Functions in details amp system configurations

Human Capital Management -

Talent Management training

roadmap

Delta amp Continuous Learning

copy SAP 2007 Page 7

SAP Consultant Certification Tiered

Certification Program Framework

Master 7-10 years of experience

Expert knowledge of business processes and SAP solutions

In- and externally recognized expert for entire SAP solution(s)

Deep practical SAP experience integration optimization and architectural

knowledge

Ability to provide strategic vision and realization

Leading teams and projects

Associate 1-3 years of experience

Foundation level knowledge of SAP solution(s) via training Skills to contribute

to successful SAP implementation project or system optimization

Hands-on skills to successfully implement or optimize SAP solutions

Foundation knowledge of business processes andor technology

Works in a mentored position in an SAP environment within experienced

team

Professional 3-7 years of experience

Advanced knowledge in a specific SAP solution and business processes

Professional SAP experience advanced solution and process knowledge

industry expertise

Works independently within teams to realize solution andor technology

implementation capability of mentoring others

ApplicationDevelopmentTechnology

Planned (not yet available)

SAP Certified hellip

- Technology Master

- Development Master

- Application Master

New SAP Certified hellip

- Technology Professional

- Development Professional

- Application Professional

Available SAP Certified hellip

- Technology Associate

(Technology Consultant)

- Development Associate

(Development Consultant)

- Application Associate

(Solution Consultant)

copy SAP 2007 Page 8

SAP Education Services

eLearning

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 6

Training Roadmap for Application

eLearning

Instructor leaded

Level 1 Level 2 Level 3

Solution overview Business processes Functions in details amp system configurations

Human Capital Management -

Talent Management training

roadmap

Delta amp Continuous Learning

copy SAP 2007 Page 7

SAP Consultant Certification Tiered

Certification Program Framework

Master 7-10 years of experience

Expert knowledge of business processes and SAP solutions

In- and externally recognized expert for entire SAP solution(s)

Deep practical SAP experience integration optimization and architectural

knowledge

Ability to provide strategic vision and realization

Leading teams and projects

Associate 1-3 years of experience

Foundation level knowledge of SAP solution(s) via training Skills to contribute

to successful SAP implementation project or system optimization

Hands-on skills to successfully implement or optimize SAP solutions

Foundation knowledge of business processes andor technology

Works in a mentored position in an SAP environment within experienced

team

Professional 3-7 years of experience

Advanced knowledge in a specific SAP solution and business processes

Professional SAP experience advanced solution and process knowledge

industry expertise

Works independently within teams to realize solution andor technology

implementation capability of mentoring others

ApplicationDevelopmentTechnology

Planned (not yet available)

SAP Certified hellip

- Technology Master

- Development Master

- Application Master

New SAP Certified hellip

- Technology Professional

- Development Professional

- Application Professional

Available SAP Certified hellip

- Technology Associate

(Technology Consultant)

- Development Associate

(Development Consultant)

- Application Associate

(Solution Consultant)

copy SAP 2007 Page 8

SAP Education Services

eLearning

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 7

SAP Consultant Certification Tiered

Certification Program Framework

Master 7-10 years of experience

Expert knowledge of business processes and SAP solutions

In- and externally recognized expert for entire SAP solution(s)

Deep practical SAP experience integration optimization and architectural

knowledge

Ability to provide strategic vision and realization

Leading teams and projects

Associate 1-3 years of experience

Foundation level knowledge of SAP solution(s) via training Skills to contribute

to successful SAP implementation project or system optimization

Hands-on skills to successfully implement or optimize SAP solutions

Foundation knowledge of business processes andor technology

Works in a mentored position in an SAP environment within experienced

team

Professional 3-7 years of experience

Advanced knowledge in a specific SAP solution and business processes

Professional SAP experience advanced solution and process knowledge

industry expertise

Works independently within teams to realize solution andor technology

implementation capability of mentoring others

ApplicationDevelopmentTechnology

Planned (not yet available)

SAP Certified hellip

- Technology Master

- Development Master

- Application Master

New SAP Certified hellip

- Technology Professional

- Development Professional

- Application Professional

Available SAP Certified hellip

- Technology Associate

(Technology Consultant)

- Development Associate

(Development Consultant)

- Application Associate

(Solution Consultant)

copy SAP 2007 Page 8

SAP Education Services

eLearning

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 8

SAP Education Services

eLearning

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2008 Page 9

SAP E-Learning Curriculums

Over 150 elearning titleshellip

Foundation courses (e-learning)

These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP

Business Process courses (e-learning)

These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory

Business Transaction Role Based courses (e-learning)

SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay

SAP Solution focused courses (e-learning)

These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager

SAP Business Objects courses (e-learning)

These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)

Online Knowledge Products (OKPs)

Early product training for experienced SAP personnel which covers

New Products ndash Earliest training available on new solutions

New Software Releases ndash Provides net change (delta) training between releases

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2008 Page 10

E-Learning For Every Audience

Audience Type Executives amp

Managers

Project Team

Members

PowerSuper Users End Users

Foundation Courses Yes Yes Yes Yes

Business Process

Courses

Yes Yes Yes Yes

Business Transaction

Courses

No Yes Yes Yes

Solution Focused

Courses

No Yes Selected titles such

mySAP ERP series or

Solution Manager

Selected titles such

mySAP ERP series or

Solution Manager

SAP Business Objects

Courses

Yes Yes Yes - KA Yes ndash KA

Online Knowledge

Products (OKPs)

No Yes No No

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 11

SAP Education Services

eAcademy

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 12

Overview of the e-Academy

Learner centric approach to learning

Focus on business content relevant to the learnerrsquos job role

e-Academy is a supported learning that ensures availability of constant and

consistent help to participants for all units covered in the module

Mentor tips and SME interaction strengthens the learning

Help desk ndash Voice Chat Web based chat Net meetings

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2008 Page 13

eAcademy Courses

Currently there are 11 eAcademies available

Code Title Access Period

TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months

TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months

TERPe SAP eAcademy ERP - Integration of Business Processes 3 months

TFIN2e SAP eAcademy Financials - Management Accounting 5 months

TFIN5e SAP eAcademy Financials - Financial Accounting 5 months

THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months

TIRT1e SAP eAcademy for Retail 5 months

TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months

TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months

TSCM5e SAP eAcademy SCM - Procurement 5 months

TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months

httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx

copy SAP 2007 Page 14

SAP Education Services

Additional Education Services

Additional Education Services

copy SAP 2007 Page 15

Training StrategyLearning Needs

Analysis

Education Readiness

ReviewUsage Health Check

Provides a roadmap for

the development and

deployment of an

effective education

solution

Ensures that the

correct role-based

training is delivered

to end users

Reduces overall effort

cost of education

solution - issues are

identified early

Identifies

roadblocks to

system usage that

prevent correct use

of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

copy SAP 2007 Page 16

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 17

SAP Education Products

SAP Productivity Pak by RWD

copy SAP 2009 Page 18

Productivity Pak by RWD

Highlights

bull Accurate and easy-to-use simulation

functionality

bull Context-sensitive help functionality

bull Server-based and highly scalable

solution

bull Integration with existing SAP

solutions

Benefi ts

bull Reduced demand on training

personnel

bull Increased user productivity through

context-sensitive help for fast

resolution

of common problems

bull Increased authoring productivity

through

quick and accurate simulation

functionality

bull Easier administration with server-

based

configuration that supports Web-

enabled

user access

bull Reporting and statistics that identify

training gaps

copy SAP 2007 Page 19copy SAP 2007 Page 19

SAP Productivity Pak by RWD

A complete solution to rapidly

Create Organize Distribute Access amp Maintain

organizational knowledge to promote a community of collaboration

Record the menu paths

steps field entries and

screenshots automatically

Edit both a document and

simulation in the Single Source XML

file

Publish the job aides for end

user performance support

Deliver context-sensitive help

to end users at their

desktops

copy SAP 2007 Page 20

Traditional Approach to Documentation

System Configuration

Business Process Procedures (BPPs)

End-User Procedures

Manual independent

processes

Other documents

copy SAP 2007 Page 21

Existing Materials using Traditional Methods

Configuration

User Manuals

Flows

Business Process

Business Procedures

Policies

Simulations

Tips and Tricks

Testing Documents

FAQs

eLearning Content

Tips and Tricks

Training Document

Lessons Learned

Forms

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

Additional Education Services

copy SAP 2007 Page 15

Training StrategyLearning Needs

Analysis

Education Readiness

ReviewUsage Health Check

Provides a roadmap for

the development and

deployment of an

effective education

solution

Ensures that the

correct role-based

training is delivered

to end users

Reduces overall effort

cost of education

solution - issues are

identified early

Identifies

roadblocks to

system usage that

prevent correct use

of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

copy SAP 2007 Page 16

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 17

SAP Education Products

SAP Productivity Pak by RWD

copy SAP 2009 Page 18

Productivity Pak by RWD

Highlights

bull Accurate and easy-to-use simulation

functionality

bull Context-sensitive help functionality

bull Server-based and highly scalable

solution

bull Integration with existing SAP

solutions

Benefi ts

bull Reduced demand on training

personnel

bull Increased user productivity through

context-sensitive help for fast

resolution

of common problems

bull Increased authoring productivity

through

quick and accurate simulation

functionality

bull Easier administration with server-

based

configuration that supports Web-

enabled

user access

bull Reporting and statistics that identify

training gaps

copy SAP 2007 Page 19copy SAP 2007 Page 19

SAP Productivity Pak by RWD

A complete solution to rapidly

Create Organize Distribute Access amp Maintain

organizational knowledge to promote a community of collaboration

Record the menu paths

steps field entries and

screenshots automatically

Edit both a document and

simulation in the Single Source XML

file

Publish the job aides for end

user performance support

Deliver context-sensitive help

to end users at their

desktops

copy SAP 2007 Page 20

Traditional Approach to Documentation

System Configuration

Business Process Procedures (BPPs)

End-User Procedures

Manual independent

processes

Other documents

copy SAP 2007 Page 21

Existing Materials using Traditional Methods

Configuration

User Manuals

Flows

Business Process

Business Procedures

Policies

Simulations

Tips and Tricks

Testing Documents

FAQs

eLearning Content

Tips and Tricks

Training Document

Lessons Learned

Forms

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 16

Speed Up with Firsthand Knowledge

SAP Education Products

Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 17

SAP Education Products

SAP Productivity Pak by RWD

copy SAP 2009 Page 18

Productivity Pak by RWD

Highlights

bull Accurate and easy-to-use simulation

functionality

bull Context-sensitive help functionality

bull Server-based and highly scalable

solution

bull Integration with existing SAP

solutions

Benefi ts

bull Reduced demand on training

personnel

bull Increased user productivity through

context-sensitive help for fast

resolution

of common problems

bull Increased authoring productivity

through

quick and accurate simulation

functionality

bull Easier administration with server-

based

configuration that supports Web-

enabled

user access

bull Reporting and statistics that identify

training gaps

copy SAP 2007 Page 19copy SAP 2007 Page 19

SAP Productivity Pak by RWD

A complete solution to rapidly

Create Organize Distribute Access amp Maintain

organizational knowledge to promote a community of collaboration

Record the menu paths

steps field entries and

screenshots automatically

Edit both a document and

simulation in the Single Source XML

file

Publish the job aides for end

user performance support

Deliver context-sensitive help

to end users at their

desktops

copy SAP 2007 Page 20

Traditional Approach to Documentation

System Configuration

Business Process Procedures (BPPs)

End-User Procedures

Manual independent

processes

Other documents

copy SAP 2007 Page 21

Existing Materials using Traditional Methods

Configuration

User Manuals

Flows

Business Process

Business Procedures

Policies

Simulations

Tips and Tricks

Testing Documents

FAQs

eLearning Content

Tips and Tricks

Training Document

Lessons Learned

Forms

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 17

SAP Education Products

SAP Productivity Pak by RWD

copy SAP 2009 Page 18

Productivity Pak by RWD

Highlights

bull Accurate and easy-to-use simulation

functionality

bull Context-sensitive help functionality

bull Server-based and highly scalable

solution

bull Integration with existing SAP

solutions

Benefi ts

bull Reduced demand on training

personnel

bull Increased user productivity through

context-sensitive help for fast

resolution

of common problems

bull Increased authoring productivity

through

quick and accurate simulation

functionality

bull Easier administration with server-

based

configuration that supports Web-

enabled

user access

bull Reporting and statistics that identify

training gaps

copy SAP 2007 Page 19copy SAP 2007 Page 19

SAP Productivity Pak by RWD

A complete solution to rapidly

Create Organize Distribute Access amp Maintain

organizational knowledge to promote a community of collaboration

Record the menu paths

steps field entries and

screenshots automatically

Edit both a document and

simulation in the Single Source XML

file

Publish the job aides for end

user performance support

Deliver context-sensitive help

to end users at their

desktops

copy SAP 2007 Page 20

Traditional Approach to Documentation

System Configuration

Business Process Procedures (BPPs)

End-User Procedures

Manual independent

processes

Other documents

copy SAP 2007 Page 21

Existing Materials using Traditional Methods

Configuration

User Manuals

Flows

Business Process

Business Procedures

Policies

Simulations

Tips and Tricks

Testing Documents

FAQs

eLearning Content

Tips and Tricks

Training Document

Lessons Learned

Forms

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2009 Page 18

Productivity Pak by RWD

Highlights

bull Accurate and easy-to-use simulation

functionality

bull Context-sensitive help functionality

bull Server-based and highly scalable

solution

bull Integration with existing SAP

solutions

Benefi ts

bull Reduced demand on training

personnel

bull Increased user productivity through

context-sensitive help for fast

resolution

of common problems

bull Increased authoring productivity

through

quick and accurate simulation

functionality

bull Easier administration with server-

based

configuration that supports Web-

enabled

user access

bull Reporting and statistics that identify

training gaps

copy SAP 2007 Page 19copy SAP 2007 Page 19

SAP Productivity Pak by RWD

A complete solution to rapidly

Create Organize Distribute Access amp Maintain

organizational knowledge to promote a community of collaboration

Record the menu paths

steps field entries and

screenshots automatically

Edit both a document and

simulation in the Single Source XML

file

Publish the job aides for end

user performance support

Deliver context-sensitive help

to end users at their

desktops

copy SAP 2007 Page 20

Traditional Approach to Documentation

System Configuration

Business Process Procedures (BPPs)

End-User Procedures

Manual independent

processes

Other documents

copy SAP 2007 Page 21

Existing Materials using Traditional Methods

Configuration

User Manuals

Flows

Business Process

Business Procedures

Policies

Simulations

Tips and Tricks

Testing Documents

FAQs

eLearning Content

Tips and Tricks

Training Document

Lessons Learned

Forms

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 19copy SAP 2007 Page 19

SAP Productivity Pak by RWD

A complete solution to rapidly

Create Organize Distribute Access amp Maintain

organizational knowledge to promote a community of collaboration

Record the menu paths

steps field entries and

screenshots automatically

Edit both a document and

simulation in the Single Source XML

file

Publish the job aides for end

user performance support

Deliver context-sensitive help

to end users at their

desktops

copy SAP 2007 Page 20

Traditional Approach to Documentation

System Configuration

Business Process Procedures (BPPs)

End-User Procedures

Manual independent

processes

Other documents

copy SAP 2007 Page 21

Existing Materials using Traditional Methods

Configuration

User Manuals

Flows

Business Process

Business Procedures

Policies

Simulations

Tips and Tricks

Testing Documents

FAQs

eLearning Content

Tips and Tricks

Training Document

Lessons Learned

Forms

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 20

Traditional Approach to Documentation

System Configuration

Business Process Procedures (BPPs)

End-User Procedures

Manual independent

processes

Other documents

copy SAP 2007 Page 21

Existing Materials using Traditional Methods

Configuration

User Manuals

Flows

Business Process

Business Procedures

Policies

Simulations

Tips and Tricks

Testing Documents

FAQs

eLearning Content

Tips and Tricks

Training Document

Lessons Learned

Forms

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 21

Existing Materials using Traditional Methods

Configuration

User Manuals

Flows

Business Process

Business Procedures

Policies

Simulations

Tips and Tricks

Testing Documents

FAQs

eLearning Content

Tips and Tricks

Training Document

Lessons Learned

Forms

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 22

Solutions for the Entire Project Cycle

Plan Design Deliver SupportDevelop Train Improve

BPPs TestingProcedures

amp

Exercises

Configuration Online

Help

uPerform

Document

Project Process Teams Training Team

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2009 Page 23

Acrobat Connect by Adobe

Benefits of Acrobat

Connect by Adobe

Scheduled courses

enroll learners

automated notices and

reminders

Accesible from 98 of

Internet connected

computers

Enable rapid

communication and rapid

learning

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 24

SAP Education Products

SAP Learning Solution

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2009 Page 25

Enterprise Learning

Comprehensive skill set

informaton for your

organization

Direct linkage to SAP HCM

funcationality

Overview of current

wokrforce skills level

elearning

functionalitydistributed

learning

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 26

What is the SAP Learning Solution

is a full function LMS amp LCMS that is pre-integrated into

every other aspect of SAP

is SCORM certified not just compliant

takes a proactive ldquopushrdquo approach to delivering the right

training to the right people

allows the integration of all learning methods (ldquoblended learningrdquo)

offers dynamic testing capabilities

provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)

can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management

The SAP Learning Solution

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 27

SAP Learning Solution A Complete Solution

Creating and structuring

learning content

Creating tests and certifications

Authoring

Environment

Content

Management

System

Learning Objects

Structure

Version

Status

Company

information and

other content

Ex

te

rn

al C

on

te

nt

Training administration

Course catalog

Integrated objective-oriented

testing

Bu

ilt o

nN

etW

eave

r

Learner Account

Roles

Communication data

Qualifications

Account assignment data

Training history

Collaboration

Integrated collaboration

Learning Offering

Classroom training

Virtual classrooms

WBTs

CBTs

Curricula

Learning Portal Learning

Management System

Learner Account

Learning strategy

Resultslearning progress

Content Player

Recognizes the learning

strategy

Guides the learner through the

course

Determines learning progress

External authoring tools WebDAV interface

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2009 Page 28

Knowledge Accelerator

Insights into BI data

ldquoOut of the box solutionrdquo

Areas of customization

Real time insights into

Business Intelligence

Clarity around mission critical

intelligence

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 29

SAP Education Products

SAP User Experience Management by Knoa

(SAP UEM)

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 30

What Information Does SAP UEM by Knoa Provide

Application

Response

Quality

Of

Experience

Adoption

amp

Usage

User-Experienced

Response Time

Transaction Response

Navigation Response

Infrastructure Errors OS Servers Networks

Application Errors ABAP Errors Method Not

Allowed

SAP UEM monitors and measures the precise

experience received and the performance being

achieved by the users

SAP UEM can be used during testing in addition to

being used with productive users

User Behavior Utilization

Adoption

Errors

Compliance

Effectiveness

Proficiency

Work Flow

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 31

Speed Up with Firsthand Knowledge

SAP Education Products

SAP Education Services Summery

Speed Up with Firsthand Knowledge

SAP Education Value

SAP Education Services

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 32

Overview of our Products amp Services

Classroom Training

- OverviewEnd User

- Project Team

- Consultant Education

Learning Enhancement Services

- Job Profiling

- Content Development

Enterprise Learning

- Dynamic Collaboration

- Learning portal for all

online training activities

- Content Management

System

- Reporting and Analytics

- Course Catalog

- Resource Management

- Organizational structure

in place

- Personalized Learning

offering

Adobe Meeting

- Improves productivity

through high impact live

web seminars and

engaging on-demand

presentations

- Improves the frequency

and consistency of

communications

Composer

- Create and Maintain

business process and

performance support

documentation

Employee Performance Support Services

- Product Implementation - Standard workshops

- Product training - Specialized Consulting

Productivity Pak

- Create Organize

Distribute Access and

Maintain business process

and performance support

Information

- Enabling a dynamic

learning organizations

- Help user share

knowledge among

themselves and with

content developer

Customised Training

- Curriculum

- Dedicated

Blended Learning

Online Training

- E-learning

- OKPs

- E-Academies

Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check

Provides a roadmap for the

development and deployment of

an effective education solution

Ensures that the correct role-

based training is delivered to

end users

Reduces overall effort cost of

education solution - issues are

identified early

Identifies roadblocks to

system usage that prevent

correct use of the system

10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort

Education Methodology

Adobe Learning

- Lightweight Learning

Management System

- Works as a stand

alone system

- Can work with earlier

SAP versions

-Use of Master Records

from SAP

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 33

Thanks for your attention

Speed Up with firsthand

knowledge

Speed Up with firsthand

knowledge

AbdulRahman Ali Al-Garni

SAP Education

SAP ndash Saudi Arabia

Kingdom Tower 28th Floor King Fahad Road

T + 966 1 211-8193

M +966 50 453 5774

F + 966 1 211-8180

E abdulrahmangarnisapcomwwwsapcommena

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

copy SAP 2007 Page 34

Copyright

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation

IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries

Oracle is a registered trademark of Oracle Corporation

UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group

Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc

HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology

Java is a registered trademark of Sun Microsystems Inc

JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape

MaxDB is a trademark of MySQL AB Sweden

SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary

The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice

SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence

The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages