sap enterprise mobility for dummies guide

7/31/2019 SAP Enterprise Mobility for Dummies Guide

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by Corey SandlerTom Badgett

EnterpriseMobilityFOR

DUMmIES

SPECIAL EDITION

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Enterprise Mobility For Dummies, Special Edition

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Publishers Acknowledgements

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Some of the people who helped bring this book to market includethe following:

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Table of Contents

Introduction .................................................................. 1

Part I: The Brave New Mobility World .................... 5

Reviewing the History of Networking ..........................6

Looking At the New Mobility Reality ...........................7

Browsing Mobility Statistics .........................................8Considering the Mobile Lifestyle ...............................11

Part II: Taking Control ............................................... 15

Embracing the Mobility Trend ...................................16

Getting a return on your investment ...................16

Considering employee satisfaction ......................17

Attracting new worker talent ................................18

Managing Mobility .......................................................19

Security management ............................................20

Device management ...............................................22

Application management .......................................24

Part III: Zooming In On Products and Practices... 29

Getting Things in Order ..............................................30

Managing Mobile Devices ...........................................32

Managing Mobile Apps ................................................34

Developing Mobile Apps .............................................38

Deploying Mobile Apps ...............................................39


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Part IV: Introducing SAP Mobile Solutions .............43

Managing It All ..............................................................44

Introducing Afaria ..................................................46

Looking at Sybase UnwiredPlatform: A MEAP solution .................................49

Mobilizing the Enterprise ...........................................50

Looking at managed mobility ................................50

Considering DIY enterprise mobility ...................52

Considering SAP Mobile Applications .......................56Process Applications .............................................57

People Productivity Apps......................................57

Industry-Specific Applications..............................58

Mobile Analytics Applications ..............................59

Mobile Consumer Applications ............................59

Part V: Gazing Into the Mobility Crystal Ball ........ 61

Staring At Clouds .........................................................62

Predicting Technology ................................................63

Merging Lifestyles ........................................................64

Stepping Over the Line ................................................65

Part VI: The Part of Tens ........................................... 67Analyze and Plan ..........................................................68

Adopt Diverse Devices ................................................69

Segment Your Workforce ............................................69

Develop Mobility Policies ...........................................69

Empower Employees through Apps ..........................70

Develop Aggressive Security ......................................71

Consider Hosted Mobility Management ...................71

Adopt Platform Application Management ................72

Choose Enterprise Mobility Solutions Carefully ......72

Look to the Future .......................................................73

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Introduction

You are not alone. Were all in this together networked, connected, up in the cloud, flying

through Wi-Fi and the web.

Enterprise Mobility For Dummies is your guide to appli-cation development and deployment, management, andsecurity for all the devices on your network that arenttied down by a power cord and data cable (includinglaptops, tablets, and smartphones).

Not too long ago, the only mobile devices you had tocontend with were feature phones, pagers, and laptop

computers. In the early days of portable computing,most of your users probably plugged into your corpo-rate network several times a week, allowing you to runprograms to configure, evaluate, maintain, and securethese mobile devices.

Today many more mobile options exist, and some ofthem may never darken the door of your corporate IT

domain. In fact, take a moment to consider your cur-rent network: Do you know about every mobile devicethat is capable of accessing some part of your network?Do you know all the applications on each device? Whatabout devices belonging to vendors and temporarycontract workers? Are you monitoring and managingtheir remote access? Are there inactive devices lan-

guishing in drawers and briefcases somewhere? How




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many of your com-panys smartphones are lying on thefloor of a taxicab right now?

If youre not managing these devices and how theyreused, youre opening a door to potential data abuseand unwarranted expense. And the problems (and ben-efits) are growing: According to International DataCorporation (IDC), by 2013, more than 1.19 billionworkers worldwide will be using mobile technology.That would be almost 35 percent of the total global

workforce.

About This BookThe whole concept of enterprise mobility is one thatconcerns employees at every level. The topic is gaininga lot of support and attention from major hardware and

software companies, as well as system integrators andindependent software vendors around the world.

We dont explain all aspects of enterprise mobility inthis short book we couldnt possibly squeeze it all inand still have room for our rib-tickling jokes and pithyasides. Instead, our goal is to provide management andIT professionals enough background and direction in

mobility issues to help you make decisions aboutincluding the right technologies in your enterprise mobile hardware, mobile applications, and the toolsyou need to manage it all.

Foolish AssumptionsIn writing this book, weve made some assumptionsabout you. We assume that youre




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In business and enjoy the benefits of being able tostay connected and informed while youre on the

move An IT manager, line-of-business manager, or busi-

ness executive who needs to keep on top of themultiple devices your employees are using

How This Book Is OrganizedEnterprise Mobility For Dummies Dummies is dividedinto six concise and information-packed parts. You candip in and out of this book as you like, or read it fromcover to cover it shouldnt take you long!

Part I: The Brave New Mobility World Here wedescribe the computing environment were most

concerned with and point to some interesting sta-tistics that will get you thinking.

Part II: Taking Control Todays business enter-prise succeeds or fails based on the dedicatedefforts of its team members and the diversetools they use to get the job done. You need someconcerted management and control over how

employees work with their mobile devices. Webegin this discussion in Part II.

Part III: Zooming In On Products and Practices In this part, we specify what you need to do tomobilize and what solutions you can use to get itdone.

Part IV: Introducing SAP Mobile Solutions SAPis a major player in this mobility world. We usesome of SAPs tools and products to show you




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how to start managing your own mobilityenvironment.

Part V: Gazing Into the Mobility Crystal Ball Weve come a long way in networking, and mobil-ity already is a key aspect of it. But you need tokeep an eye on some key concepts and trends. Wepresent some of these ideas in Part V.

Part VI: The Part of Tens This is our chance to

bundle, into a small package, the top ten (ormore) key concepts we think you need to keep atthe front of your mobile mind.

Icons Used in This BookTo make it even easier for you to navigate to the most

useful information, we use the following icons:The Tip icon draws your attention to time- ormoney-saving advice.

The Remember icon highlights importantinformation to bear in mind.

The Example icon indicates real-life anecdotesto illustrate a point.




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Part I

The Brave NewMobility World

In This Part Looking at how far networking has come

Identifying where mobility is now

Crunching the numbers on mobility

Seeing how mobility has impacted the lifestyle of

todays worker

Mobility and networking go together like a horseand carriage. You can have networking without

mobility components, but you cant have mobility with-out networking. In this part, we look at networking ingeneral and talk about the rising mobility enterpriselifestyle. This subject leads us into mobility manage-ment and more.




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Reviewing the History

of NetworkingThe first data networks had one smart computer and abunch of dumb terminals: simple text displays andkeyboards that used the brains at the other end of thewire the network.

The next step was to connect these computers to make

them smarter and faster. Terminals became less andless valuable as users pushed IT departments to givethem computers on their own desktops.

Computers on desktops distributed the workload andadded computational flexibility, but data was all overthe place. The means of communicating that data fromone machine to another was haphazard. There weresome makeshift cables for transferring information, adhoc telephone and wired transfer systems, and thesneaker net: Paul would share information with Paulaby carrying a floppy disk from his computer to hercomputer not a very efficient, reliable, or securetechnology.

The real solution to data sharing came with the inven-tion of local area networks (LANs) first wired andthen wireless (WLANs). Now desktop machines couldtalk to each other. As the technology got better, com-puters could talk to each other over greater andgreater distances, in what are known as wide area net-works (WANs).

The widest of WANs, of course, is the Internet, whichdeveloped in parallel with other computer and networktechnologies. In the past decade or so, private or enter-prise networks began to merge with the Internet.




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At the same time, computing tools were undergoing anamazing metamorphosis, from rather large desktop

machines, to portable laptops, to tablets, to smart-phones. With this hardware development came net-work expansion. Wi-Fi and cellular access is availablevirtually everywhere, speed is improving, and softwareapplications to support all this are more plentiful andeasier to develop and deploy with the right tools(which is the real topic of this book).

For a brief time people tried to move back toward cen-tralized storage, an effort to get a handle on data andsecurity management. That phase in network develop-ment didnt last, as smaller and more powerful comput-ing devices gave workers increasing freedom beyond adesk in an office.

Thats where we are today, and the trend is growing.Increased mobility and device diversity make for effi-cient business operation, but it can be a nightmare forIT professionals charged with protecting sensitive cor-porate data and keeping track of all this diversehardware.

Looking At the NewMobility RealityWhether your business has actively embraced networkmobilization or fought the trend with all its might, yournetwork is becoming a mobile enterprise. Laptop com-puters began the trend, but the real mobility move

started when the first employee carried the first smart-phone into work and began checking e-mail and run-ning personal applications.




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For most companies, the next step was to clamp downon device diversity in an effort to make IT manage-

ments job easier. That worked for a while, butemployee interest in the next shiny object and, insome cases, their blatant disregard for corporatepolicy made management by policy alone a losingproposition.

Indeed, if you talk with any corporate IT manager,chances are youll hear that employees are driving the

quest for mobile applications. Over the next few yearswe expect that most corporations will support applica-tions on personal devices. Increasingly, employeesexpect their companies to allow them to purchase theirown mobile devices, and to support them with the nec-essary applications and access to corporate data.

The results of these changes in corporatephilosophy relative to mobile computing areconsistently positive. Mobile employees arehappier and more productive, which is goodfor the company. If mobility is managed cor-rectly, key corporate data is distributed to thefield, where it can be accessed more easilyand efficiently. Although a cost is associated

with proper mobility management, if employ-ees are permitted to choose and carry theirown devices, the company saves on hardwarecosts.

Browsing Mobility StatisticsTo further put the growth of mobility into per-spective, consider the following statistics:




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Some 6 billion mobile devices exist worldwide.

Mobile phones alone account for 5.4 billionmobile devices.

Mobile workers number at least 1 billion andthat number is growing.

The smartphone market is bigger than the per-sonal computer market.

By 2013, mobile devices are expected to outdis-tance personal computers as the most commonway to access the web.

An ABI Research study released in 2011 predictsthat the worldwide app industry is well on itsway to achieving 44 billion cumulative downloadsby 2016.

Mobility is growing five times faster than other ITshifts, such as client server or Internet adoption.

Within a year, the majority of enterprises willdeploy five or more mobile apps and 20 percent ofcompanies expect to deploy 20 or more mobileapps.

Fifty-seven percent of workers use their ownmobile devices to make work-related phone calls.

Forty-eight percent of workers use their ownmobile devices to check work e-mail.

Forty-two percent of workers use their ownmobile devices to search the Internet or anintranet to access work-related information.




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Research organization International Data Corporation(IDC) notes that mobile app growth is expanding, with

1.3 million distinct mobile apps deployed compared toperhaps 75,000 personal computer apps. On average,the 1.3 million mobile apps are installed nearly 7,000times (some not so much, some a lot more, of course).

The Gartner Group predicts that, by 2014, most mobileworkers will be using their mobile phones as their pri-mary communication device. In fact, this prediction

may already be outdated. Pew Research reports thatby the end of 2010, about 72 percent of adult cell phoneusers were using text messaging. U.S. mobile phoneusers, on average, communicate with text messagesmore often than by voice call, according to a Nielsenstudy released in December 2010. Among some users,texting is a more common communication method than

e-mail, even for business. In the United States, theaverage kid aged 13 to 17 sends and receives 3,339 textmessages each month, the study shows. Nielsen alsonoted that 83 percent of U.S. youth use their phonesfor advanced data applications usage beyond voiceand text.

Already up to 70 percent of enterprise data exists in

various mobile settings, from laptops to smartphonesto retail and remote office environments.

A Yankee Group survey in 2010 showed that nearly60 percent of employees were bringing their personalphones and tablets to work. This number can beexpected to grow in the future, so now is the time toembrace the trend and establish a firm corporatepolicy on personal device use and management.




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Considering the Mobile LifestyleThis rapid trend toward corporate network mobility ischanging the workplace, including employees lifestylesand business operations.

Mobile technology can enhance business operations inmany ways:

An information worker can use his personal

device to access enterprise e-mail and applica-tions when outside the office.

A salesperson can use a handheld device to get acustomer to sign for samples received.

A police officer with a tablet in her vehicle canaccess a database of criminal information whileon patrol.

A field service engineer can use a ruggedizedtablet to find information on specific parts so thathe can fix a customers problem the first time.

A retail salesperson can check stock levels andprocess transactions with a handheld point-of-saledevice.

A health worker can have up-to-date patient infor-mation, whether in the hospital or while visitingthe patient at home.

Such advantages to mobile computing are real today,and theyre becoming more common.

In the early part of the 21st century, however, adversity

over mobile device management sometimes developedbetween employees and the IT staff. IT managers,




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attempting to limit exposure to potential data loss,closed the security gate tighter and tighter on all

mobile devices. Even though employees may haveunderstood the need for security, they stronglyresisted the loss of personal control of their laptopsand phones. The typical attitude was, I understand theneed for security, but I still have to get my job done,and youre slowing me down.

Unlike the early days of corporate computing, today

more (if not most) employees are computer savvy,and they expect to manipulate and manage their owncomputers even if the company provides the devicefor them. When an employees primary office tool islocked down so tightly that he can access only sanc-tioned applications and procedures, hes likely to befrustrated. As corporate computing moves away from

conventional computers to very personal smartphonesand tablets, this employee attitude becomes morepronounced.

Increasingly, enterprises are embracing the consumertrend and unwiring themselves. Mobility is quicklybecoming a way of business life as mobile devicesbecome the preferred interaction point to send infor-

mation and applications to any device anytime,anywhere.

It was inevitable. As employees chose and bought theirown mobile devices, and work was increasingly con-ducted outside the office, work life and personal life at least in terms of lifestyle began to merge. Thesame smartphone or tablet you use to download gro-cery store coupons, top off your parking meter, orderor record a movie at home, check your bank balance,or pay bills is also the one you use to contact the




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office, view and edit documents, research markets,interface with clients, and prospect for leads.

Proven benefits of corporations embracing broad-based mobility include the following:

Fast return on existing IT investment

Increased employee productivity

The desire to interact directly with the customerand other stakeholders

The ability to attract the best talent from universi-ties and colleges

Increased reliance on mobile task and informationworkers in effect, distributing the workforce

Think about this: With new and broadly distributed

operating systems such as iOS and Android, coupledwith more powerful handheld and tablet devices, newproducts are hitting the market nearly every month. Acorporation that tries to establish a single standard foremployee devices will be forever behind the technol-ogy curve. Providing every employee with the latestmobile device is simply too costly and time-consuming.Individuals, on the other hand, can and will upgradeand change their personal gadget almost as soon as thenext one is available. Supporting this trend andlearning how to manage disparate devices across theenterprise is cost effective for the company andempowering for employees.




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Part II

Taking Control

In This Part Identifying the benefits of mobility

Introducing mobility management

I

n the unwired enterprise, mobile is the new desktop.It connects the boardroom to the shop floor to the

consumer across the entire supply chain. It empowerspeople and the companies that employ them. Itchanges our culture the way we work and interactwith our customers.

Enterprise mobility is a phenomenon that transcendsall borders in the workplace; its how and where wemake decisions and collaborate.

Thats the good news. There could be bad news for theenterprise, however, if this new technology andemployee freedom arent managed properly.

In this part, we explain the need for mobility manage-ment and security, and introduce the concept of plat-form application development.




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Embracing the Mobility TrendThe benefits of going mobile are numerous, but the fol-lowing are reason enough for any company to embracethe mobility trend:

Increased return on investment (ROI)

Improved employee satisfaction

Improved ability to attract new worker talent

We cover all these subjects in the following sections.

Getting a return on your investmentEvery company seeks to earn the most income fromthe funds it invests. A direct return on investment isntalways possible, of course, and some necessary corpo-

rate investments may be difficult to evaluate.Encouraging, supporting, and directing an enterprise-wide move toward more mobility can provide rapidand measurable positive returns.

One reason for this ROI is improved productivity.Employees who must wait to make a management deci-sion until they return to the office or start up a laptop

simply arent as efficient as those who can do it any-time, anywhere, from a handheld device.

Think about how your own tasks and those ofyour co-workers and folks you manage may godifferently with and without efficient mobileconnections. The productivity benefits ofcorporate-directed mobility include the

following:

Increased customer and business partnersatisfaction




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Reduced sales cycles

Streamlined workflow with added visibility

Increased productivity and efficiencies

Reduced operational costs

Improved data collection and accuracy

Considering employee satisfactionWork life is hard enough without employees feelingthey lose their personal freedom when they come towork. Your handheld whether smartphone or tablet has become an integral part of who you are, what youdo, and how you do it. Its your personal link to friendsand family life beyond the job as well your corpo-rate productivity tool.

A Global 500 beverage company purchased SAP Enterprise

Mobility for completeness of solution (MEAP, MDM, SAP andpartner apps), current and future mobile apps portfolio, scal-ability, time to value and ability to build custom applications.

To achieve maximum gains, companies need to loosen thereins on employee device selection. Its that shiny objectthing, again.

Why companies select SAPEnterprise Mobility




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To achieve maximum gains, companies need to loosenthe reins on employee device selection. Its that shiny

object thing, again.At SAP, we believe strongly in device agnosticism,says Oliver Bussmann, SAP Global CIO. Employeesbring in their own expectations. Lifestyle becomeswork style. So, we continue to support BlackBerrysmartphones even as we roll out iPhones and iPads,Android devices such as the Samsung Galaxy Tab.

How can such a policy be successful with all the dispa-rate platforms, operating systems, and user interfaces?It can, with proper planning and the right managementtools (see Managing Mobility, later in this part).

Attracting new worker talent

Current college graduates have grown up in the digitalworld. They dont know life without digital music, digi-tal photography, digital games, and smartphones. Thenew term for these new entrants to the workforce isdigital natives.

Do you think that digital natives can thrive in a workenvironment where digital immigrants (those who grew

up in a pre-digital world) are unnecessarily restrictingtheir access to the digital technology they feel theyneed to be productive? Unlikely!

A companys acceptance and fostering of a diverse anddigital-rich work environment helps ensure that it willbe able to attract some of the best, most desirabletalent to join its team.




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Managing MobilityWhy are we emphasizing the importance of corporateacceptance and active promotion of a diverse mobilityenvironment? Because to manage such an environmentsuccessfully, you have to start early and you need aplan and direction. You cant wait until everybodywithin the enterprise is already using whatever mobiledevice they want, and then try to manage the network.

If youve gotten to this point without a plan, you needto put a plan in place now. Right now. Your task will bea lot easier and a lot less painful for everyone con-cerned, however, if you start early and plan carefully.

Your first and earliest decision is whether toaccept the growth of an agnostic digital mobil-

ity environment. Not to decide is to decide.Your enterprise is going mobile whether youlike it or not, but you can direct and guide theprocess if you get a handle on it early.

You can decide to sanction and support only certaindevices or create an approved list and deny access toanything else. While any plan that restricts employee

device selection is pre-millennial thinking, creatingsome plan and then implementing it properly is muchbetter than having no plan at all. Plus, with the propermobility management tools, you can be more receptiveto diversity in your mobile networking.

Either way, get control of your mobile network evolu-tion before it gets out of hand. Consider three basic

aspects:




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Security management

Device management

Application management

As you develop a plan, step one is to consider the issueof device and data security.

Security managementIf youve worked with computer networking at all, you

already understand the need for security. We live in aworld with just enough nasty and underhanded peopleto make things difficult for those of us who are pureof heart.

What mobile security isYouve worked with user names and passwords for net-

work and server access. Youve insisted on virus pro-tection software on desktop and laptop computers.You probably know something about data encryptionand regular backups.

All these things are valid in the mobile environment,but they may be harder to achieve and enforce.Besides, you may not have considered other issues

so far: Remote lock and data wipe: This makes it possi-

ble to remotely lock and wipe data from a lost orstolen device even if you dont know where thedevice is. Some smartphone and tablet providersdont offer this feature for lost or stolen devices.As a mobile enterprise, you need the ability toremotely disable any errant device. This way,even if you lose the hardware, your data, username, and other critical information will be safe.




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Data fading: A device can be configured to auto-matically destroy its sensitive information after it

hasnt connected to the network for a period oftime. This feature is useful if the loss of a deviceisnt discovered right away and no lock and wipeprocedure is initiated.

Data encryption: Data encryption prevents inter-ception of data as its transmitted over the air. Ifyour data management includes credit card data

or other sensitive customer information, youreprobably encrypting at least some informationstored on servers. But are you encrypting datain flight information stored in packets andstretched out over the Internet or a wirelessconnection?

Turn to Part III for more information on mobilesecurity.

Why mobile security mattersFor one thing, although the mobile device boom hasbeen going on for a while, the real ramp-up is just start-ing. Industry analysts say that, by 2013, about 75 per-cent of the U.S. workforce will be mobile, and thoseworkers will use their mobile devices for at least 20percent of their work.

Much of the information workers need to do their jobswill be stored where they use that information: on theirmobile devices. That makes access fast and efficient,but it also means that a lot of sensitive corporate

data is out there, potentially beyond the control ofwhatever system youve been using to protect server-based data.




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Want another scary statistic? National surveys showthat at least 36 percent of mobile phone users have

either lost their phone or had it stolen. Filter that sta-tistic with mobile worker data, and 25 percent ofmobile workers are likely to lose their mobile corpo-rate link.

According to aFindLaw article in February 2010, theaverage per-incident cost of corporate data loss in 2009was $6.75 million. Your loss may not be that large, but

some losses obviously were a lot larger than theaverage.

If a stolen smartphone, tablet, or laptop some-how gives the thief access to sensitive corpo-rate data such as customer credit cardrecords, thousands of records could be com-promised, resulting in a high cost of recovery.

Beyond the cost of recovering data or protecting what-ever corporate or customer assets may have beenexposed by the loss, indirect costs exist:

Lost productivity

Damage to the corporate image

Loss of confidence among customers or partners Legal problems

Fines for violations of compliance rules

After youve addressed the mobile security question,expand your thinking to more general mobilitymanagement.

Device managementOne aspect of device management is physical security(note that important security concept, again). You can




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use various techniques and software to secure data,but if you lose physical control of a device, the data it

contains may be compromised.Physical control of a mobile device is pretty much upto the user, but corporate policy and employee trainingcan help.

Before you can develop a proper mobile policy, youneed to understand your mobile population. Security

and management policies for a warehouse worker likelywont address all the management concerns for thecompanys CEO, nor should the CEOs policies beimposed on the warehouse worker.

Forrester Research notes that relatively few companiesproperly segment mobile users. The result is that 80percent of employees work under security and manage-

ment policies that are too restrictive, and 20 percent ofworkers dont have access to the mobile power andfeatures they need.

Another flaw in some enterprises is failure to reevalu-ate the user population and update policies and proce-dures accordingly. Your workforce is changing youhave new people, new responsibilities, new products,

and new customers. Mobile technology is changingeven faster. For these reasons, you need a plannedreevaluation schedule for corporate policy andemployee training on that policy.

Why? Recent analyst research shows that a properlyimplemented mobility strategy results in higher adop-tion rates and a 71 percent lower cost. You have to

keep the strategy current to make it properlyimplemented.




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However, humans are fallible. All the policy writing andtraining cant protect people from every possible act of

carelessness or accident. Thats why you also need toimplement an aggressive security solution (see the pre-ceding section). And you need to seriously considerthe applications your mobile workers want and need.

Application managementIn the beginning of this mobility revolution, employees

used native e-mail and other applications to supple-ment their desktop or laptop tools. Today, third-partyor proprietary apps are increasingly moving to hand-held devices.

Unfortunately, most companies follow a pretty predict-able path:

1. Reluctantly accept the intrusion of mobile devicesinto the workforce.

2. Adopt one or two devices as the official corpo-rate tool(s).

3. Identify the most important application mobileworkers need.

4. Purchase or build this application for the one ortwo approved devices.

Then the process repeats itself. Of course, one busi-ness application on one or two mobile devices is notenough. So, a second application is acquired or devel-oped and the number of devices supported may beexpanded, which means the first application has to be

reworked to support another system.Pretty soon, you have an application deployment andsupport nightmare. Existing applications must be




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modified over and over to support a growing numberof mobile devices (see Figure 2-1). Now you have multi-

ple versions of the same app, and they all have to beupdated and maintained.

Mobile AppServer 1

Mobile AppServer 2

Mobile AppServer 3

Figure 2-1: Multiple independent apps.

Remember when we said you need to plan your mobil-ity migration? This is why. Youre better off decidingearly to support an agnostic mobility strategy and to

design, manage, and deploy mobile apps via a MobileEnterprise Application Platform (MEAP).

Figure 2-1 shows you the problem with adopting mobil-ity devices applications piecemeal. Some organizations




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start with a pilot program or a department-by-depart-ment implementation. This can quickly lead to an

unmanageable situation because every device or appli-cation has its own configuration and managementtools.

A platform strategy allows an organization to plan forits mobility holistically, so that all devices (even new,over the horizon technology) can be managed fromone console using one set of management tools. A plat-

form strategy is essential for maintaining control over amobile environment with many device types anddiverse security requirements.

A MEAP approach to mobile application development

Supports major mobile device types

Connects mobile devices to back-end data

sources and applications

Offers one console with integrated applicationmanagement

Such a development platform connects many back-endapplications and data to virtually any mobile deviceand presents a single management console to keep it

working. In this approach, you develop mobile applica-tion logic once, and the platform can interface with anymobile device in your enterprise (see Figure 2-2). Theresultant development, deployment, and maintenancestructure is a lot simpler.

If you think a piecemeal approach costs less, just waituntil your employee demands and device diversity

grow. Adopting a development platform at an earlystage does require a larger initial investment, but inthe long run you avoid application creep and costexplosion.




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Business ApplicationServer 2

Business ApplicationServer 3Business ApplicationServer 1

Mobile EnterpriseApplication Platform

(MEAP)

Figure 2-2: MEAP development and deployment.

In the next part, we discuss how some specific manage-ment and development products can fit into your over-all mobility deployment and support plans.




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Part III

Zooming In On Productsand Practices

In This Part Coming up with a plan for managing your mobile

environment

Keeping track of mobile devices and apps

Developing mobile apps for your users

Deploying mobile apps to multiple device types

Asuccessful enterprise mobile environmentneeds to

Analyze its user base and needs Decide which devices to support

Secure the network

Write governance policies

Implement employee training and support

Centralize device management Centralize application development and deployment

This part explains how to accomplish these tasks.




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Getting Things in OrderThink first about what and who needs active manage-ment. All mobile devices need to be managed, but yoursecurity plan may differ according to the job title of theuser; in addition, employees with different duties likelywill receive different applications.

You also need to decide whether mobile device usewithin your enterprise is open (virtually anythingemployees want to use is allowed) or restricted(wherethe company creates an approved list of supporteddevices).

We recommend an open acceptance policy, simplybecause controlling what devices employees bring towork for personal and professional use is pretty much

impossible. Besides, as we show in this part and the fol-lowing one, the right management tools make an openenvironment easier to manage than you may think.

Although an open device strategy (alsoreferred to as an agnostic strategy) may seemmore complex, with the proper tools in place,you can manage virtually unlimited platforms

and provide users with a more flexible andpersonal experience.

Next, think in detail about your device managementpolicy and write it down. Decide, for example, whichmobile devices you will support, whether employeesmay use their own smartphones or tablets, how youwill track devices and applications, and your approach

to security. Make sure at least your key managersunderstand the direction youre taking, and devise aschedule for publishing the plan and for employeetraining. These two steps are key to successful mobility




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deployment and management. If you and all employeesknow where youre trying to go and why, getting there

will be easier.Consider a centralized document managementsystem for your policy distribution and otherfile maintenance. These systems track docu-ment versions, record details on changes, andhelp you manage distribution.

Finally, choose the hardware and software tools youneed to achieve your goals and execute your plan. Willyou need additional servers for application deploymentand security management, for example? What aboutbackup and redundancy concerns?

In general, your mobility planning should

Support a range of back-end systems. Plan to

mobilize a variety of back-end systems includingdatabase, legacy systems, applications, and webservices.

Support a range of mobile devices. Include sup-port for multiple and major mobile smartphoneand tablet device form factors in your plans.

Assess your resources. Evaluate your organiza-tions current and desired infrastructure, as wellas in-house developer talent.

Define application priorities. Define the types ofapplications your organization needs and priori-tize them.

Strategize for success. Determine applicationneeds and wants, and then begin with one thatwill provide immediate return on investment(ROI) for internal success and support.




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Mobilize the enterprise. Deploy applications thatconnect both internal and external stakeholders

to conduct better business.

Managing Mobile DevicesManaging the physical mobile devices your enter-prises workers use is basically an issue of data man-agement. You need to keep track of the following:

How many devices are in your mobile enterprise

What applications are on each device

Who owns the devices

Whether each device security profile is up to date

What version of an OS is on each device

Where each device is right now

In years past, some companies could get away withassigning one employee the task of tracking this infor-mation in a simple spreadsheet. This approach existedthrough most of the first decade of this century andresulted in unnecessary cost, mismanagement, and dis-

satisfied users.Todays enterprise should use a mobility man-agement system, which can automate much ofthe manual labor of tracking mobile devices,updating device configuration, and managingownership records and security. An auto-mated system is more accurate and allows you

to support more devices and more users thana manual system can handle.

Consider, for example, the important task of mobiledata security. As your mobile enterprise expands,




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user-specific data will migrate from a central, secureserver to mobile devices. You need a way to track the

status and whereabouts of each and every mobiledevice on your network.

SAP Enterprise Mobility can have a positiveimpact on your business.

With SAP Enterprise Mobility, we will have asecure mobile infrastructure that is device

agnostic, says the Chief Technology Officer ofa small business consumer products com-pany. We will be gamifying the enterprise toshorten user adoption as well as change man-agement and increase collaboration, whichwill have a positive impact on our business ingeneral.

Without appropriate security, mobile devices areextremely vulnerable to security gaps. The risk of intru-sion is high. Without an automated system, securitycontrols are inconsistent and often unenforceable.Whether its hackers, viruses, corrupted data, or lostor stolen devices, enterprises have plenty to be con-cerned about.

According to a January 2010 article on eWeek.com, 800,000 mobile devices are stolen eachyear, and 97 percent are never recovered. Thearticle further reports that, [o]n a weeklybasis, major corporations suffer losses of 640laptops, 1,985 USB memory sticks, 1,075 smart-phones, and 1,324 other devices from theft.

None of these numbers includes devices thatare simply forgotten, misplaced, or lost.Business travelers lose more than 12,000 lap-tops in U.S. airports, eWeek reports. Everyexposed personal data record costs companies




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$258 to fix, according to The PonemonInstitute. That adds up fast. Your CEO forgets

her iPad in a taxi on an overseas trip, and yourcompany could be looking at millions of dol-lars in remediation work.

Additionally, regulations regarding data privacy andencryption are becoming stricter and can result in finesfor noncompliance.

Recent industry surveys show that 54 percentof companies have experienced at least onesecurity breach in the past year.

IT and security experts must manage and protect sensi-tive information and enforce compliance centrally,instead of leaving the burden of security to the mobiledevice end-user.

Security will always be an issue and therisk is even greater on mobile devices. TheAustralian Mobile TelecommunicationsAssociation (AMTA) reports that, every yearin Australia, more than 200,000 mobile phonesare reported lost or stolen. This equates to4,000 each week, or one mobile phone handset

every three minutes.A centralized, automated system also supports applica-tion tracking, development, and deployment.

Managing Mobile AppsMobile app management also is basically a matter of

good data management. When it comes to managingmobile apps, you need to track the following:

What software and version are installed on eachdevice?




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Is the software company supported orsanctioned?

How many software licenses are in the mobileenterprise?

How is each application supported (your own sup-port center or a third-party software supplier)?

Consider the types of applications youre likely tomobilize and be tasked with managing. We categorize

these apps into four broad areas:

Web apps: Web apps are mobile versions ofbrowser-based apps. The existing web applicationis reformatted for mobile access. Web apps haveno provision for mobility-specific features, suchas Internet access or push notifications. Web appsare easy to implement with existing skill sets.

Heavyweight apps: Heavyweight apps are mobileversions of desktop apps (for example, the MobileSales app that works with SAP CRM [CustomerRelationship Management] software.). They havea rich user interface and offer multistep task cre-ation/completion. Heavyweight apps typically use

device-specific functionality. They offer online andoffline access. Heavyweight apps require in-depth,device-specific development skills.

Lightweight apps: Lightweight apps offer simpletask creation/completion (for example, travelrequest workflows). They have, on average, twoor three screens with minimal input. Lightweight

apps typically require notification. They mayrequire some native device functionality (such asphoto attachment). Lightweight apps requiresome device-specific skills.




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Consumer apps: Consumer apps provide servicesor reduce costs. Examples include mobile banking

apps, insurance claim forms, and utility reportingapps. They have a simple but functional userinterface. Users can be either anonymous orknown. No on-device data storage exists. Theytypically pull data (but not always). Consumerapps have wide device support (smartphones,tablets).

Central control of the devices in your mobile enterpriselets you maintain a wide range of software and hard-ware settings, including device identification, networksettings, connection profiles, regional settings, andalerts.

Companies choose SAP to be device agnostic

and adapt to business changes easily.We expect to be able to mobilize business pro-

cesses while easily supporting different devicetypes and adjusting to changing requirementswith SAP Enterprise Mobility, says an IT pro-fessional with a Global 500 chemical company.

With centralized device and application management,

you can monitor memory, files, folders, and registrysettings for changes. When certain parameters arereached, the management system can trigger processessuch as backing up a device when the battery leveldrops or launching a particular application when a usersigns in. A management system also can track devicelocation and usage; by setting parameters, you can dis-

able a device that appears to be outside the ownerscontrol.

Peer to Peer, a publication for attorneys,reported in 2011 that 20,000 cell phones wereleft in Chicago taxi cabs in one six-month




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period (Smartphone Security 101by LarryPort, founding partner of Rocket Matters, a

legal software development firm.)In a corporate environment, software licenses, softwareupdates, and hardware maintenance often are sold inbundles. The company pays a fixed fee for a set numberof installs. In a growing company, tracking the numberof licenses outstanding is imperative. An applicationmanagement system can track this information for you.

It can even let you know when a particular devicehasnt accessed a licensed product in a long period oftime; this may indicate that the license assigned to thatdevice could be moved to another device instead.

Obviously, you want to control the applications installedon all your mobile devices. A management system canmanage white lists or black lists of applications thoseyou do and do not want employees using.

In June 2011, mobile device users spent moretime using mobile applications (81 minutes)than browsing the web (74 minutes), accord-ing to a study by Lookout Mobile Security. Inaddition, Lookout notes that downloadable

applications that contain malware or virusescan affect hundreds of thousands of mobiledevices before the problem is detected.

You can manage general device configurations from acentral location as well. An over-the-air connectionobviates the need for manual configuration of remotedevices.

In an application management system, wizard-drivenpoint-and-click scripting allows infinitely customizable




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activities on server or client systems: file transfers,hard disk checks and changes, configuration changes,

and even IF/THEN logic processes for complex tasks.Part of application management is knowing whos usingwhat, how theyre using it, and whether its doing thejob for which it was designed. Our experience in soft-ware design and development makes us understandthe high probability of a mismatch between user needsand software design. Despite app testing procedures

prior to deployment, some tweaking and changes willbe required. Although user questionnaires and feed-back forms can identify some issues, automated datagathering is easier and more accurate. If workers arentusing the systems you have deployed in the way youexpected, you need to know why.

In addition to managing and analyzing mobile apps, acomplete mobility management system can aid appdevelopment by helping you support multiple mobileplatforms and manage deployment.

Developing Mobile AppsMobile device application development has two basic

approaches: point solutions and a Mobile EnterpriseApplication Platform (MEAP).

Most companies likely start development in a pointsolutions program, where a single application isacquired or written to support a single mobile operat-ing system. After the single app is online, of course, thecompany or the user community quickly identifiesmore application requirements. Plus, users begin push-ing for broader device support.




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The point solutions development plan can continue fora while, but industry research shows that when youve

passed three mobile applications or youre supportingmore than 150 users, moving to MEAP development ismore cost effective. Also, look for costs to rise signifi-cantly in a point solutions development environmentwhen youre supporting more than two mobile operat-ing systems.

Also consider the following issues:

Can you predict accurately how quickly yourorganization may pass one of these decisionpoints?

Do productivity issues exist (the benefits of abroadly enabled mobile enterprise environment)that could suggest an earlier adoption of MEAP

development? Can you afford the investment in a MEAP system

today, even if the immediate costs seem higher?

Chances are, when you spread the cost over the life-time of your enterprise, the cost savings will be obvi-ous. Youve just front-loaded some of the expense.

Whether you acquire applications or develop them in-house, you also need a coordinated, centralized systemfor managing app deployment.

Deploying Mobile AppsSome of the same issues you confront during app

development affect your mobile app deployment strat-egy. In the beginning, you probably can support somenumber of devices with one or two applications.




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However, maintaining adequate security, managingsoftware versions, tracking licenses, and commission-

ing and decommissioning devices becomes cumber-some and expensive as the number of apps and theuser base grow.

A MEAP can help you leverage software and data facili-ties you already have for deployment to multipledevice types (see Figure 3-1).

Mobile EnterpriseApplication Platform

SoftwareApplications

Web Services

Databases

Figure 3-1: The MEAP approach simplifies multi-device app

support.

A truly functional application management suite canhandle the initial deployment, but it also can updateand maintain the apps automatically over the air. Inother words, workers shouldnt ever have to bring

their laptops, tablets, or smartphones into the office tohave the most current software installed. Nor shouldyour IT staff have to monitor these devices. After the




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parameters are installed onto a management system,the maintenance process should be virtually

automatic.When you have in place the monitoring and over-the-air update capability, other possibilities exist.Document files can be delivered securely to frontlineworkers using a forced or subscription model.Document owners have control over content and canadd, delete, or update content so that out-of-date docu-

ments in the field are replaced automatically.

You can update file-based information from any sourceand format, including HTML, database files, docu-ments, and other electronic content. Techniques usedto replace or update a segment of a file rather than thewhole file can provide significant efficiencies and costsavings.

By this point in your examination of mobility manage-ment, you have a clear picture of some of the advan-tages of planning, employee involvement, and training.A plan for centralized and automated management ofdevice security, app management, and app deploymentis the way to go.

In the next part, we look at some specific productsyou can use to achieve a successful mobile environ-ment and keep it under control with centralizedmanagement.




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Part IV

Introducing SAPMobile Solutions

In This Part Managing mobility for your enterprise

Designing and implementing an enterprise mobilityplatform

Choosing mobile applications to empower employees

and elevate enterprise success

The unwired revolution isnt brand new. Weve beenmoving toward mobility over several years.

However, the real push to break away from the wired

office is relatively new and its gaining momentumwith the rise of a variety of smartphones, tablets, andsuper-thin, super-light laptop computers.

With the rise in personal wireless computer technologyhas come nearly universal wireless access via Wi-Fi andcellular networks. More and more places let you accessthe Internet and your corporate network with some

kind of mobile tool.

Another new trend thats growing: the merging ofpersonal and business lifestyles through truly personal




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mobile devices. Increasingly, companies are acceptingthe fact that individual employees want to choose

which mobile devices they carry for their jobs and,in many cases, its the same device they want to use tostay in touch with home and family.

Finally, consider the plethora of new and improvedbusiness and personal software applications keepingus connected, and making business more efficient andcost effective.

Thats where we are today, and we can only expect thetrend to continue to grow. On the one hand, thisshould be encouraging to businesses, because a mobileenterprise can increase revenues, improve customerrelations, and make workers more productive andmore satisfied in their job. On the other hand, watchingthe corporate network move further and further awayfrom the office and seeing what may be perceived as aloss of control over connected devices and corporatedata could be frightening.

But thats why youre reading this short and to-the-point book, right? In this part, we investigate productsand practices that can make the enterprise mobility

transition easier and more cost effective.

Managing It AllThe constant thread running through this book isenterprise mobility management, a concept thatincludes data and access security, physical devicetracking and configuration, and application management.In addition, a comprehensive mobility managementsystem includes self-service portals for employees to




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help themselves, enterprise app stores to manage andstore apps, and telecom expense management.

In this book, we feature the products of SAP. Mobilitytools offer broad-based support for the mobile enterpriseand embody virtually everything we suggest in thisbook for successful mobile deployment andmanagement.

SAP enterprise mobility solutions are centered on the

SAP mobile platform, specifically two core products,and are complimented by a large variety of mobileapplications from SAP and our Partner Ecosystem:

Afaria: A mobile device management and securitysolution for the enterprise that provides youwith a single administrative console to centrallymanage, secure, and deploy mobile data,

applications, and devices Sybase Unwired Platform: A mobile enterprise

application platform that enables enterprisedevelopers to simply and quickly build applicationsthat connect business data to mobile workers onany device, at any time

The goal of a mobility platform is to supportbusiness applications that look and feel as ifthey were designed specifically for whateverdevice a worker wants to use. Thats oneof the jobs of a comprehensive mobilitymanagement system.

First, we describe each of these components more

fully. Then we show you how they fit together into anenterprise mobility management system.


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