sap hana cloud portal - webinar ppt
TRANSCRIPT
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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Cloud
PortalSAP Cloud Support Site: new channel for delivering exceptionalcustomer service
/ March ‘13
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
http://slidepdf.com/reader/full/sap-hana-cloud-portal-webinar-ppt 2/36
Today:
SAP Cloud Support Site: new channel for delivering exceptional customer service
Register to the next webinars here: http://tiny.cc/nwcloudwebinar
Apr 25: Deliver Actionable Information to Executives with SAP NetWeaver Cloud Portal
May 23: Manage Content with SAP NetWeaver Cloud Portal
Jun 20: Bring HR Information to Your Employees with SAP NetWeaver Cloud Portal
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
http://slidepdf.com/reader/full/sap-hana-cloud-portal-webinar-ppt 3/36
1
SAP Portal Portfolio
5
What’s Included?
2
SAP HANA Cloud Portal
6
Takeaways
3
SAP Cloud Support Site
7
Additional Resources
4 8
Q&AProduct Demo
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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12,000+Productive Systems
30,000,000+Portal users
12%YoY Growth
1,000+ EP 7.3 Systems
25Industries
7,000+Customers
CloudPortal
1
Portal
Portfolio
2
Cloud
Portal
5
hat’s
Included?
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
3
Support
Site
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
Site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
The SAP HANA Cloud Portal is a new
product from SAP, Released in Q4 2012.
It is NOT a hosted version of the On Premise portal.
It IS a brand new product designed and built for a
multi-tenancy cloud scenario, with mobile as a leading
design principle.
There are NO pre-requisites,
NO installation required.
You could haveyour free trial up and running
within 5 minutes
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
SAP Business Suite
Mobility
ERP CRM
Open Platform
SAP Cloud for SocialSAP Cloud for Sales
SAP Cloud for Service
183,000 Customers Worldwide • #1 Enterprise Applications • Industry Expertise
EasySAP Cloud for Customer
Complete
Connected Cost Effective SAP Cloud for Customer
Cloud Integration option
Only SAP delivers everything you need for 21st century customer engagement
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
Your
Customer Service
Agent
Phone
Chat
Social Media
Branded
Communities
Self-Service
Support Portal
Your
Customer
S A P
C l o u d f o r
S e r v i c e
S A P
C l o u d
f o r S o c i a l
SAP Cloud Support Site - Additional Interaction Channel Offering Greater Choice for
Customers
Your Customers Want Choice. You Can Give Them What They Want.
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
Your customers can take control
by
Creating new tickets
without picking up the phone
Tracking support requests
which gives them the latest
status at their fingertips
Accessing your knowledge
base to find answers
themselves which reduces
your service costs
Collaborating with Service
Agents to resolve issue
quickly
all from a branded website that’s
easy to administer
SAP Cloud Support Site - Offer your customers self-service while reducing service costs
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
Nicky
Manager at Green
Mile, Inc.
• Has a question for Monarch
about Single Sign On• Uses Monarch’s SAP Cloud
Support Site
• Searches the Knowledge Base
• Creates a ticket
Angela
Monarch Site
Administrator
• Responsible for administering
SAP Cloud for CustomerSupport Portal
• Adds content to help Monarch
customers
• Changes the look and feel of
SAP Cloud for CustomerSupport Portal
Reshma
Monarch Service
Agent
• Receives the ticket from Nicky
entered via SAP Cloud forCustomer Support Portal
• Researches and resolves theticket
• Communicates with Nicky via
the SAP Cloud for Customer
Support Portal
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
Nicky
Manager at Green
Mile, Inc.
• Has a question for Monarch
about Single Sign On• Uses Monarch’s SAP Cloud
Support Site
• Searches the Knowledge Base
• Creates a ticket
Angela
Monarch Site
Administrator
• Responsible for administering
SAP Cloud for CustomerSupport Portal
• Adds content to help Monarch
customers
• Changes the look and feel of
SAP Cloud for CustomerSupport Portal
Reshma
Monarch Service
Agent
• Receives the ticket from Nicky
entered via SAP Cloud forCustomer Support Portal
• Researches and resolves theticket
• Communicates with Nicky via
the SAP Cloud for Customer
Support Portal
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
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8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
Nicky
Manager at Green
Mile, Inc.
• Has a question for Monarch
about Single Sign On• Uses Monarch’s SAP Cloud
Support Site
• Searches the Knowledge Base
• Creates a ticket
Angela
Monarch Site
Administrator
• Responsible for administering
SAP Cloud for CustomerSupport Portal
• Adds content to help Monarch
customers
• Changes the look and feel of
SAP Cloud for CustomerSupport Portal
Reshma
Monarch Service
Agent
• Receives the ticket from Nicky
entered via SAP Cloud forCustomer Support Portal
• Researches and resolves theticket
• Communicates with Nicky via
the SAP Cloud for Customer
Support Portal
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
Nicky
Manager at Green
Mile, Inc.
• Has a question for Monarch
about Single Sign On
• Uses Monarch’s SAP Cloud
Support Site
• Searches the Knowledge Base
• Creates a ticket
Angela
Monarch Site
Administrator
• Responsible for administering
SAP Cloud for Customer
Support Portal
• Adds content to help Monarch
customers
• Changes the look and feel of
SAP Cloud for CustomerSupport Portal
Reshma
Monarch Service
Agent
• Receives the ticket from Nicky
entered via SAP Cloud for
Customer Support Portal
• Researches and resolves theticket
• Communicates with Nicky via
the SAP Cloud for Customer
Support Portal
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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Closed
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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Cl d
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
Pricing
Availability
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
Nicky
Manager at Green
Mile, Inc.
• Has a question for Monarch
about Single Sign On
• Uses Monarch’s SAP Cloud
Support Site
• Searches the Knowledge Base
• Creates a ticket
Angela
Monarch Site
Administrator
• Responsible for administering
SAP Cloud Support Site
• Adds content to help Monarch
customers be even more
productive
• She decides to re-brand the site
as well
Reshma
Monarch Service
Agent
• Receives the ticket from Nicky
entered via SAP Cloud for
Customer Support Portal
• Researches and resolves theticket
• Communicates with Nicky via
the SAP Cloud for Customer
Support Portal
Cl d
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
3
Support
site
5
Pricing
Availability
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
2
Cloud
Portal
Cl d
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
1
NetWeaver
Portal
2
Cloud
Portal
5
What's
Included?
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
3
Support
Site
SAP Business Suite
Mobility
ERP CRM
Open Platform
SAP Cloud for Social
SAP Cloud for Sales
SAP Cloud for Customer
SAP Cloud for Customer
Cloud Integration option
BI
SAP Cloud for
Service
SAP Cloud Support Site
Ticket
Details
Create
Ticket
Ticket
Tiles
Ticket
List
Widgets
Widgets
SAP HANA Cloud Portal
• You get Service widgets and a Reference site to deliver immediate, superior self service to your
customers.
• You can create multiple support sites for different brands or different customers categories, for
better customer experience
• You also get SAP HANA Cloud Portal framework with additional library of content to allow you to
enhance your site.
• You can create your own widgets using SAP Open Social extensions and the HANA Cloud
Portal UI services, to enrich your site’s UI
SAP Cloud Support Site is built on SAP HANA Cloud Portal
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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Cloud
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
SAP Cloud Support Site is available todayas another service channel for yourcustomers
1 SAP HANA Cloud Portal is flexible andallows for easy configuration and designof your sites
2
With SAP Cloud Support Site, your costeffective, self-service site, will be live in amatter of days 3
1
NetWeaver
Portal
2
Cloud
Portal
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
3
Support
Site
Cloud
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
Introducing SAP Cloud Support Site:http://youtu.be/b1h9vHgsZoc?hd=1
SAP Cloud Support Site How-To-Administer video:
http://youtu.be/HDAOmpiSKZg
SAP HANA Cloud Portal video:http://tiny.cc/cp-sapcom
Technical Materials on SCN:
http://scn.sap.com/community/netweaver-portal
SAP HANA Cloud Portal on SAP Store:http://tiny.cc/cp-store
Start your free Cloud Portal trial today:
http://scn.sap.com/docs/DOC-32874
1
Portal
Portfolio
2
Cloud
Portal
5
hat’s
Included?
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
3
Support
Site
Cloud
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
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CloudPortal
Q&A
1
NetWeaver
Portal
2
Cloud
Portal
5
hat’s
Included
6
Takeaways
7
Resources
8
Q A
4
Product
Demo
3
Support
Site
Register to the next webinars here: http://tiny.cc/nwcloudwebinar
Today: SAP Cloud Support Site: new channel for delivering exceptional customer service
Apr 25: Deliver Actionable Information to Executives with SAP NetWeaver Cloud PortalMay 23: Manage Content with SAP NetWeaver Cloud PortalJun 20: Bring HR Information to Your Employees with SAP NetWeaver Cloud Portal
8/10/2019 SAP HANA Cloud Portal - Webinar PPT
http://slidepdf.com/reader/full/sap-hana-cloud-portal-webinar-ppt 36/36
Thank You!
Contact information:
Reshma Mani Hila Schlank
Product Manager Product Manager