sap hybris cloud crm event - sap hybris cloud for customer for sales, marketing and service
TRANSCRIPT
SAPHYBRISSOLUTIONSMr.Watcharin UtoktaraMarketing&SalesManager,SundaeSolutionsCo.,Ltd.
OMNI-CHANNELCUSTOMERENGAGEMENT&COMMERCEEVERYTOUCHPOINT.EVERYCHANNEL.GLOBAL.FLEXIBLE.
WEB MOBILE EMAIL CALLCENTER
MARKETPLACE
INTERNETOFTHINGS
CONTACTCENTER
POS MARKETINGCHANNELS
DIGITALGOODS
SOCIAL
INDUSTRIES
SALES SERVICE MARKETING COMMERCE
CUSTOMERENGAGEMENT&COMMERCEPLATFORM
• SEAMLESS customerjourneyacrossallchannels
• SINGLEVIEWofthecustomer
• INTEGRATED acrosssales,service,marketing&commerce
• SpecifictoyourINDUSTRY
SELL SMARTER. ACT FASTER. BE RELEVANT. EVERYWHERE
INDUSTRY
SAP HANA CLOUD PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Cloud for Sales
REAL-TIME PREDICTIVE ANALYTICS
Sell Anywhere, Anytime
Turn Insight into Action
Sell More, Admin less
Know Your Customer
COMMERCE SALESMARKETING SERVICE
Sales force automation (SFA) solution that empowers sales teams to sell smarter
SAP CLOUD FOR CUSTOMER
EXPERIENCE MANAGEMENT
COMMERCE MARKETING SERVICE SALES
DATA & PROCESS MANAGEMENT
PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Hybris Service Solutions Self-Service, Contact Center and Field Service solutions that create end-to-end service excellence
The Channels Your Customers Want
Personalized Interactions Every
Time
The Right Insight at the Right Time
Be Mobile Integrated with Your Enterprise
REVOLUTIONIZE SERVICE ENGAGEMENTS ANDDELIVER END-TO-END SERVICE EXCELLENCE
SAPHybrisCloudforCustomerforSales,MarketingandServiceMr.Peerayut YongsueManager,CRMSolutions
SAP HYBRIS CLOUD FOR CUSTOMER
SAP HYBRIS Cloud for Sales
§ End-to-End mobilesolution from Lead to Quote
§ Real-time Analytics § Sales collaboration§ Industry solutions
§ Customer service across every channel: email, web, phone, social
§ Tickets & EscalationManagement
§ End-to-End mobile solution for field service
SAP HYBRISCloud for Service
SAP HYBRIS CLOUD FOR SALES OVERVIEW
OpportunityManagement&Insight• EasyLead,Opportunity,ActivityManagement• Tailoredsalesmethodology,GuidedSelling• Competitorinsight,PartnerManagement
AccountManagement&Intelligence• FastAccount&ContactUpdates,Relationships• 360CustomerIntelligence
Productivity&Personalization• Flags• Tags
• Shelf
Collaboration&Social• Feeds,Followersand@mentions• Internal,Customers,Partners• DealSites,SocialSelling
• QuickCreates• FieldExtensions• Workflow
Integration• Pre-builtintegrationtoSAPERP&CRM,SAPJAM• PartnerslikeInsideView,D&B360,Xactly &more• Mashups withmostotherapps
Real-Time&PredictiveAnalytics• Dashboards,ad-hocreports,forecasting• Frontandback-officedata• Mash-upswithSAPBW&BusinessObjects• Customdashboards,KPIs,andreports
GroupwareIntegration• Full-FeaturedsupportforMSOutlook,Google
GmailandLotusNotes,Serversideviapartner(e.g.Office365)
• Real-time,scalable,poweredbySAPHANA• Simplifiedenhancementtoolsforpowerusers• EasilyextendedfortailoredUXandbusinessprocesses
Platform
Mobility• Completemobileapps,noextracost• SupportforiPad,iPhone,Android,MS
Windows,Watch• ResponsiveUIwithOff-linesupport• BusinessCardScanner
Quote&OrderManagement• Integratedpricingandtransactionaldocument
creationwithSAPERPorCRM• CPQthroughpartners
VisitManagement&Execution• CompleteActivityandTaskManagement• VisitandRoutePlanningandExecution• SurveyDesignandExecution
• MapViews• Graphical
Views
• TargetSegments,EmailCampaignsMarketing
Opportunities
Site visit
SAP HYBRIS Cloud For Sales
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Activities Management
Account and Contact
Survey
Quote Management
Get Deal Signed
KPIs & Pipeline
Management
Sales Representative
Submit a Report
SAP HYBRIS Cloud For Sales
Demonstration
Real-TimeAnalytics§ Dashboards&forecasting§ Configurablecustomreports§ Account360§ TrackServiceAnalyticsRealTime
ServiceTicket&ActivityManagement§ EasyServiceTicket,Order&ActivityTracking§ Multi-channelserviceticketing§ Unifiedagentexperienceacrossemail,Web,
chat,phone§ EmailResponseManagement§ SocialMediaCentric§ RoutingandEscalationWorkflow§ Surveys§ SolutionFinder§ NativeERPIntegration[EndtoEnd]
GroupwareIntegration§ Full-Featuredwith2-way
Sync§ SupportforMicrosoft
Outlook,Googlegmail,LotusNotes
AccountManagement&Intelligence§ FastAccount&ContactUpdates§ 360CustomerIntelligence
Integration§ Pre-builtintegrationtoSAPERP,SAPCRM,SAP
JAMandmore§ Mashups withmostotherapps
Productivity&Personalization§ Flags§ Tags
Collaboration&Social§ Feeds,Followersand@mentions§ Internal,Customers,Partners§ DealSites§ SocialSelling§ CommunicationEnabledProcesses § QuickCreates
§ User-DefinedFields§ ShortCutsAdoption
Mobile§ Completemobileapps,noextracost§ SupportforiPad,iPhone,Android,MS
SAP HYBRIS CLOUD FOR SERVICE OVERVIEW
Ticket Management
Activity Plans
SAP HYBRIS Cloud for Service
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Account Management
Routing, Queuing and Escalation
Dynamic Surveys
Analytics
Management
Customer Service
SAP HYBRIS Cloud For Service
Demonstration
THANK YOU.Sundae SolutionsCo.,Ltd.T|+6626348899F|+6626348896W|www.sundae.co.thE|[email protected]