sap increase your return on information by focusing on data governance - managing content - by...

© 2011 SAP AG. All rights reserved. 1

Dr. Andreas Engel, Director Solution Management Enterprise Content Management, SAP AG

Return on Information: Managing Content

23rd October 2013

Welcome to the ‘Return on Information’ webinar series dedicated to Information Management

Solutions by SAP. This is the third of four webinars, the following webinars will be on:

On-Demand:

Return on Information:

Managing Master Data

On-Demand:


Managing Data Quality

Register now >

http://www.sap.com/france/ROIWebinars

6th Nov:


Managing Information

Lifecycles

Get connected

#RedefineData

Discover how to increase productivity by centralizing and optimizing content

management across your organization






Megatrends in the Data World


The World Today

Digital/Big Data

500 billion gigabytes of digital content in the world today

Resource Conscious

The average office worker uses 10,000 sheets of paper every year

Productive

Businesses are constantly looking to improve processes

Regulation-bound

Companies must comply with an increasing number of regulations


Content in the World Today


The Content is Growing

Exponentially INBOX APPS HD


Find what you need,

Where you need it,

When you need it.


Weekly hours wasted on and yearly cost

of unproductive tasks per worker

Cost per Worker

per Year ($)

Average Hours per

Worker pre Week

5,974 3.7

5,974 3.7

4,037 2.5

3,391 2.1

1,938 1.2

807 0.5

Searching but not finding

Reformatting data from multiple sources

Recreating content that can’t be found

Publishing via multiple applications

Unraveling version control issues

Translating from one language to another

22,121 13.7 Total

Note: Cost per worker per year is based on an annual salary of $75,000, including benefits.

IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011


Daily Information Flow of a Customer


Business Challenges that can be

Addressed with Master Data Governance

Cost per Worker

per Year ($)

Average Hours per

Worker pre Week

20,990 13.0

14,209 8.8

13,078 8.1

10,333 6.4

58,610 36.3

Email: read and answer

Search/gather information

Analyze information

Communicate/collaborate with team members

and others internally

Unraveling version control issues

Note: Cost per worker per year is based on an annual salary of $75,000, including benefits.

IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011


Key Challengers Facing Business Executives

Manage brand and

communicate in a

consistent and

differentiated way.

Support multiple

systems is

overwhelming

my staff.

Improve reliability

and accurate of

document-intensive

business processes.

Improve reliability

and accurate of

document-intensive

business processes.

Achieve full

transparency and

close out key

financial reports.

CIO CMO COO

Chief Compliance Officer CFO


In Most Organizations Enterprise Content Management Systems

and Business Suite Systems Are Living in Disparate Silos

ECM Domain

Unstructured Data and Information

ERP Domain

Structured Data and Information

Silos of information and processes

High integration costs

Redundant storage of Documents

Hard to find actual version

Missing Records


Next Level Information Management


Manage content in context

From To

Content Managed Separately from

Core Business Processes

Content Integrated With

Core SAP Business Processes

(e.g. FI/CO, MM, HCM, SRM, CRM) Core Business Processes

Content

Content –enriched Business Processes

Create/Capture

Review/

Collaborate

Access/Distribute

Preserve/Destroy

Store/

Secure

Create/

Capture

Review/

Collaborate

Access/Distribute

Preserve/Destroy

Store/

Secure


SAP ECM portfolio


Business Transformation with ECM for SAP

Process Drives the Work…

Content Provides the Context…

Content Enriched Business Processes Unique Business Value


SAP ECM: A Complete Portfolio of Solutions

Extended ECM

Invoice Management

and OCR

Employee File

Management

Document Presentment

Portal Content

Management

Portal Site Management

Digital Asset Management

Best-of-breed

ECM with

unique SAP

integration and

process support.

Enterprise

Records

Management

Minimize data

capture effort

and human

intervention

Streamline

accounts

payable

processes

Automate HR

File

administration

and enable self

service

scenarios

Automate

receipt handling

and streamline

expense

management

process

Automate

document

generation and

personalization

(e.g. billing

statements)

Document

Management

and

Collaboration

embedded into

SAP NetWeaver

Portal and

Enterprise

Workspaces

Powerful

Intranet/

Extranet

authoring and

publishing

embedded into

SAP NetWeaver

Portal and

Enterprise

Workspaces

Optimized

management of

rich media

assets

Integrate media

into marketing

communications

Travel Receipts Managements

and OCR

Document Access

360 degree information access

SAP Archiving

Secure, compliant, cost-efficient storage of information


What Others Have Achieved


SAP ECM Solutions

Increased its

marketing campaign

hit rates to 20%

Reduced its call

response time

by 60%

Achieved savings of

$192,000 a year on

paper alone

Improved its

productivity by 50%

Increased its cash

flow by 5%

Reduced labor in its

accounts payable

group by $250,000

a year

Cut its unpaid

invoices backlog by

95%

Reduced invoice

approval-to-

payment time from

15 to 2 days

Increased productivity and efficiency

Reduced costs

The ability to better stay in compliance and minimize legal risks and costs

Less complexity in their information environment

And increased collaboration throughout the enterprise

Make their employees’, partners’ and customers’ lives better

Improve their relationships with regulatory agencies


What Belgian Railways Did


Cost reduction of nearly 3Mil€ per year

Punctuality of trains

Greater safety on the rail

Compliance with national and European laws

Reduces detrimental environmental impact

Deliver satisfying customer experience

The tight integration of SAP Extended ECM with the company‘s other SAP and non-SAP software

supports Belgian Railways in streamlining business processes and achieving operational excellence

Belgian Railways Benefits


SAP Extended ECM by OpenText


Uniting Content and Transactions to Support

end-to-end Processes

Provide Content

Provide Data

Issue: Lack of

Business Data

Information Worker

Content

Issue: Lack of

Business Content

Transactional Worker

Transactions

Extended ECM


Numerous Interfaces to Business Workspaces

MS Windows Explorer

SAP GUI

MS Outlook/Lotus Notes xECM Web UI

SAP CRM UI SAP Portal

* Has to be licensed separately

Business

Workspace

DocuLink for SAP (SAPGUI)

Tab Integration (SAPGUI)


Integrated Project Management


Where Do Customers See Value? Extended ECM for SAP ERP project delivery

Decrease service delivery cycle time

Increase the communication efficiency

with my clients and partners

Ensure my project members have real-time

access to documentation

Minimize the effect a new solution has

on my employees

Minimize legal and compliance risk


Content on HANA, in the Cloud, on Mobile


HANA

First partner to certify SAP ECM

portfolio for SAP Business Suite

powered by SAP HANA

http://www.sapandasug.com/


Cloud

ECM for Human Resources

Excellence

driving process agility while keeping

the content-life-cycle intact in hybrid

deployments. Forms cross people

related processes.

ECM Cloud Services

for SAP Travel OnDemand

(OCR, Archiving) driving process

agility while keeping the

content-life-cycle intact in the cloud.

ECM for Finance

Improve supplier relationships,

cash management and process

agility with Vendor Invoice

Management and Ariba.

Transform and feed the

Ariba network.


OpenText Mobile Apps for SAP

SAP Invoice Management


Summary SAP Extended ECM


Summary - benefits

Information governance reduces risk

Lower Total Cost of Ownership (TCO)

Increased business efficiency through

collaboration

Increased revenue


Summary - benefits

Are you ready for it?

Productive

Regulation-bound

Digital

Resource-conscious


Thank You!


On-demand


Managing Master Data

A single version of the truth is critical

when governing the data in your

operational systems – whether ERP,

CRM or HCM. Learn how to improve

efficiency and reduce costs across six key

data domains: Customer, Supplier,

Finance, Material, Vendor, and Employee.

Register now ›

On-demand


Managing Content

Seventy per cent of all data in your

organization resides outside of databases.

By governing unstructured content such as

documents, invoices, notes and images

from directly within your Operational

System, you can reduce costs while

boosting productivity and user adoption.

Register now ›

6th Nov:


Managing Information Lifecycles

Information Governance is a cradle-to-the-grave exercise. Learn how to understand the data

in legacy systems, migrate it into your Operational System, and decommission legacy

systems. Also discover how to effectively meet regulatory and statutory requirements around

data retention and removal, by managing the entire information lifecycle.

Register now ›

Stay connected

Exchange with experts on

communities and social

networks.

SAP Community ›

IM Channel ›

@SAPEIM ›

SAP ›

SAP on LinkedIn ›

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http://scn.sap.com/community/enterprise-information-management

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sap increase your return on information by focusing on data governance - managing content - by...

Technology

sap agwelcome

core sap business processes

sap ecm portfolio

unique sap integration

sap netweaver portal

level information management

business transformation

business challenges