sap learning hub, user adoption edition features ... · sap education april, 2015 sap learning hub,...

SAP EducationApril, 2015

SAP Learning Hub, User Adoption EditionFeatures, Functions, set-up and enablement

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Content

Core Functionality Key facts and links

Administrator and Team Lead Functionality Password resetting, usermetadata management, content factory service, curricula creation, reports

User Adoption Edition Deployment Steps SLA, Customizable elements

Links

Core Functionality– Key facts and Links


Logging into SAP Learning Hub

All user adoption edition users access the Learning Hub through native loginThere is an option for SSO enablement which would be done on per case basisThe URL is https://performancemanager.successfactors.eu/login?company=learninghub&loginMethod=PWD

This page is not configurable and is the same for all user adoption edition usersBoth username and password are case sensitiveBy convention, the usernames of allusers will be their email address inlower caseAll users will be prompted to changetheir password on first log inIf users forget their password, they canrequest the system to reset it and sendthem a new one via email

https://performancemanager.successfactors.eu/login?company=learninghub&loginMethod=PWD


Home Page

Navigation

InformationTiles

By default, all users land on theHome page after logging inIt consists of different tiles withinformation to guide users throughthe different elements of SAPLearning HubThese tiles are in a pre-set layoutand are the same for all useradoption edition customersThe tiles and their content arecontrolled by SAP and are notcustomisable

Once logged in, users have the option to move the tiles around and switch them on or offusing the Tile BrowserUsers navigate between the Learning Rooms, Learning Content and Home page using thedropdown menu on the top left of the screen


Learning Content & Search

Full details on how to search, book and consume are available here:https://youtu.be/gW0W3P7wHaA?list=PLlofITc8Y1A3uGtTSMdBOb4Mi4qdzCce0

eLearning completion certificates are available from the History tileUsers can view their completed courses report under the Links tile

https://youtu.be/gW0W3P7wHaA?list=PLlofITc8Y1A3uGtTSMdBOb4Mi4qdzCce0


Private Learning Rooms

Private Learning Room – Standard Offering

Summary Professional set-up of Learning Roomcollaboration space, no content

Room Layout Delivered in Public Learning Room Look & Feel

Room Functionality Discussions, events, wiki, blogs, content uploadand sharing…

Enablement 30 mins. enablement session based onchecklist w/SAP learning room team

Content No prefill content, content can be uploaded bycustomer(Max – 50 titles)

Customization Customer can request changes of structure andfunctionality (time & material)

Moderation Customer

Administration SAP

Lead time 2 weeks

Ongoing efforts Monitoring: 1 day per quarter

Moderation (Customer)Upload content (documents, presentation etc.)Create & edit content (discussions, polls, wiki pages)Delete contentInvite users

Monitoring (SAP)Monitoring for

Technical and legal issues

Administration (SAP/Customer)In addition to moderation:

Edit/change navigation and overview pagesIntegrate learning assets from the catalogActivate/deactivate room functionalities, such ascalendar and tasksChange room settings and permissionsUsage and consumption reports

Administrator and Team Lead Functionality– Password resetting, user metadata management, content factory service, curricula creation, reports


Administrator Functionality

Subscribers who require Admin functionality should be identifiedduring the deployment stage and the extra functionality will be addedto their profileAdmins are able to

reset users passwords,change a users team leader (affects reports),enter text into the two free text fields linked to a users metadatacreate curriculaUse the instant producer to create and upload content for contentfactory service usage (Master Author vs Standard Author)

Please refer to the two following videos for details on the adminfunctionality

User Management http://youtu.be/m1F8DDHZJRsHow to Create Curricula http://youtu.be/ZB-WUEKiD5g

http://youtu.be/m1F8DDHZJRs

http://youtu.be/ZB-WUEKiD5g


Administrator Functionality – Content Factory Overview


Content Factory Services – Metadata Required

Name of instant producer recording e.g. i.e. "How to create a sales order"

Title used for upload to SAP Learning Hub catalogue e.g. Company X_A Sales_Order_v1.2

Keywords used in SAP Learning Hub catalogue e.g. ERP, Finance

Description visible in SAP Learning Hub catalogue (max. 250 characters)

Customization type Standard (fixed scope; 3 titles included in subscription, requires SOW as of 4th title)

Publishing target SAP Learning Hub catalogue only


Content Factory Services – Output

Services for content customization: production using SAP Workforce PerformanceBuilder producer

Provision of 2 additional interactive eLearning modes: Practice and Test Modes

Provision of 3 documents (each in MS Word, PDF, and html format): TrainingDocument, Job Help, Process Guide

1 PowerPoint deck for blended learning purposes

The step-by-step Concurrent Mode for real-time support


Team Leader Functionality – Reports & Assigning courses to users

Access to Team Leader functionality is defined by a linemanagement structure maintained within SAP Learning HubThe term used to identify a Team Leader within the Hub is‘Primary Supervisor’Users identified as a Primary Supervisor will have access toadditional Hub functionality under the ‘My Employees’ tabPrimary Supervisors should be identified during the deploymentstage so they can be added in bulk to the Learning HubHub admins have the ability to make manual changes to usersPrimary Supervisors to reflect changes

Please refer to the following videos for details on :(a) Reports https://youtu.be/urOZqI0320c?list=PLlofITc8Y1A3uGtTSMdBOb4Mi4qdzCce0(a) Assigning Courses https://youtu.be/2y0d1qvLla4?list=PLlofITc8Y1A3uGtTSMdBOb4Mi4qdzCce0

https://youtu.be/urOZqI0320c?list=PLlofITc8Y1A3uGtTSMdBOb4Mi4qdzCce0

https://youtu.be/2y0d1qvLla4?list=PLlofITc8Y1A3uGtTSMdBOb4Mi4qdzCce0

User Adoption Edition Deployment Steps


SAP Learning Hub User Adoption Edition Deployment Steps

1. The SAP Education Enablement Executive (EE) completes the deployment request form and organises a handover meeting with the SAPLearning Hub Delivery Manager. This form must include the SPOC from the customer side who will work with the deployment manager untilgo-live.

2. A SAP Learning Hub deployment manager will be assigned by SAP and a kick-off meeting held with the customer. This will cover :1. The templates relating to user and branding information

2. How reporting and the admin functionality works

3. Support channels, SLA’s and identification of key administrators

4. Overview of the provisioning process of instant producer and navigator, as part of the content factory service

5. A preferred go-live date will also be identified (minimum 3 weeks) from the kick-off meeting

3. A request will be submitted to the Op’s team to create a new generic SAP Learning Hub User Adoption Edition instance by raising a ticket oncomponent IMKPS_EDUC_LEARNINGHUB

4. Weekly meetings will be scheduled with the customer to track progress, answer questions and plan the info sessions for team leads andadministrators

5. Once the user details and branding information are available they’ll be uploaded to the Hub6. Link to instant producer will be sent to the customer after named admin users (entitled for upload of recordings, and to trigger content factory

service), and a preferred standard user name (used for all other instant producer users but without upload privileges) has been provided to theDelivery Manager

7. The deployment manager will hand the customer over to operations post go-live.


Customizable elements

The graphic on the right showsthe elements which are availablefor customisation by and UserAdoption Edition customerThe most common elementschanged are the logo and colourschemeThe required customisations areidentified during the deploymentstage and setup by SAPThe customer is not able tomake these changesthemselves.No other elements on the Hubare customisable by thecustomer


Technical Support Overview & Service Framework (1 / 2)SAP Learning Hub User Adoption Edition Customer Technical Support & Resolution Framework

User Support & Platform Availability

Service Description SAP Learning Hub User Adoption Edition

Target Group Eligible Key Administrator - Min. 1 max. 3 Key Administrators

Language English

Customer TechnicalSupport Availability

Business Hours for Customer Support Service are:Sunday 23:00 UTC (Coordinated Universal Time) toFriday 23:00 UTC (Coordinated Universal Time)

Support Channel: email Email: [email protected] for Key Administrators only

Initial Response Time Within 24 Business hours (48 for low severity)

Target Resolution TimeCritical Incident: 1 business dayMedium Incident: 5 business daysLow Incident: 10 business daysDetails see next page

Technical Support Scope: Technical access / log-in incidents, password reset for Administrators, technical content issues, technicalplatform performance issues, security or data protection issues, loss of functionality


Technical Support Overview & Service Framework (2 / 2)SAP Learning Hub User Adoption EditionResponse & Resolution Framework


Links

A number of demos for SAP Learning Hub have been created in order to demonstrate corefunctionality and enable subscribers for various scenarios.

To view all demos please click the YouTube link below:

https://www.youtube.com/playlist?list=PLlofITc8Y1A3uGtTSMdBOb4Mi4qdzCce0

https://www.youtube.com/playlist?list=PLlofITc8Y1A3uGtTSMdBOb4Mi4qdzCce0

sap learning hub, user adoption edition features ... · sap education april, 2015 sap learning hub,...

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