sap learning hub: user adoption edition

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Alberto AlcinaMay 2015

Driving User Adoption Through Effective LearningAn Introduction to SAP Learning Hub, user adoption edition

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Agenda

The User Adoption Challenge

SAP Learning Hub, User Adoption Edition: An Overview User Enablement Content

– Customer Content– Content from SAP– Content Factory Services

In-Application Guidance

Role-Based Learning Plan Design and Assignment

Learning Progress Reporting

Social Learning and Knowledge Sharing

Benefits

Pricing

Questions


The User Adoption Challenge


Why is rapid user adoption so important?

Rapid user adoption of business applications helps you:

Streamline business processes

Boost productivity

Reduce costs

Achieve an early ROI on technology investments

Increase user satisfaction

Ensure project and ROI success

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Effective user education is key to rapid user adoption.

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How adults learn in the workplace

70%On-the-job experience

20%Informal learning

10%Formal learning

Source: Charles Jennings, former CLO of Reuters



How do users learn effectively?

Today’s end users learn best when training is:

Relevant Ongoing Informal and social On the job

and specific to their company and role

with learning-enablement tools available all

year-round

making use of social learning and collaboration

technology

with in-application support available at the

moment of need


SAP Learning Hub, User Adoption Edition: An Overview


SAP Learning Hub, user adoption editionHelping you run your learning programs more simply

SAP Learning Hub helps you run simpler by providing comprehensive learning management support in a single solution. It offers:

Quicker and easier deployment

Everything available in the cloud – no need for time-consuming installation and maintenance of on-premise software

Unlimited access to content and tools for a single subscription fee

A preconfigured, integrated, and hosted tool landscape to help you enable and manage multiple learning activities



Unlimited access for ONE subscription price

SAP Learning Hub, user adoption editionAn SAP-run tool and content service for year-round user enablement

Customer contentCreate and share your own content quickly and easily, both during projects and year-round

ReportingMonitor learning progress with advanced reporting tools

Content from SAPOffer unlimited access to learning content that is relevant for users

Social learningSupport enterprise-wide knowledge sharing, led by key users

In-application guidanceProvide on-the-job, real-time guidance within the application

Powerful learning management system capabilitiesUpload your own content, create and assign curricula, and track progress


Produce tailor-made training courses by creating your own content

Customer content

Use the instant producer option of SAP Workforce Performance Builder software (usage rights are included in the user adoption edition subscription)

Quickly and easily create simulations, documents, and videos

Simply add them to your own catalog within SAP Learning Hub using an uploading service from SAP


Content from SAP

Use the content library from SAP

Self-study training courses tailored for user enablement

Huge library of simulations for ad hoc transaction support and self-paced practice

Wide range of SAP solution coverage, from classical ERP to cloud solutions

Content available in up to 10 languages

These include

Navigation and overview courses

End-user process and transaction courses

Simulations of standard transactions within SAP solutions

Gain unlimited access to a wealth of ready-made standard training materials from SAP that are relevant for key users and end users


Content factory services

Services include

Copyediting

Script-writing

Creation of simulations

Professional voice-over

The process is as follows

Customers create content using the instant producer option of SAP Workforce Performance Builder.

They then upload a limited number of raw recordings to a central store.

An SAP partner customizes the content as required.

The partner uploads the finished content into SAP Learning Hub for access by users.

As an additional service, content factory services are available for an additional cost.


In-application guidance

The navigator option of SAP Workforce Performance Builder* helps you provide relevant, in-application guidance to users by:

Displaying an “assistant” menu while people are using business applications

Recognizing what the user is currently doing in the application

Offering relevant information, such as SAP and non-SAP training content, based on the context

Supporting users with workflow-related assets as they complete tasks

*Usage rights are included in the user adoption edition subscription.

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Provide customer content directly where it is needed – at the user’s fingertips.

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Role-based learning plan design and assignment

Users can

Filter courses by language, delivery type, solution area, and difficulty level

Book and consume any training material item without additional workflow steps

Training managers can

Design learning plans that are focused on the needs of key user groups

Use customer content as well as content from SAP

Assign and push learning plans to specific users and user groups

Set due dates for learning plan completion

Create targeted learning programs that are relevant to your users.

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Learning progress reporting

Intuitive-to-use, self-service tools enable you to:

Access numerous preconfigured reports or create your own

Track progress of users for assigned learning plans

Manage your training programs effectively with advanced reporting functionality.

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Social learning and knowledge sharing

Maximize users’ learning experience with dynamic social learning opportunities – anytime, anywhere.

Using learning room functionality provided by the SAP Jam social software platform, you can:

Support social learning and knowledge sharing

Provide different learning rooms for specific user groups

Use best-practice templates from SAP or create your own

Offer an effective tool to support end users

Collaborate with your partners to help ensure seamless transitions between different project phases

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Benefits


Promote high adoption and boost productivity – year-round

By providing fast access to up-to-date training materials on the latest technology innovations, you can:

Accelerate time to value

Increase company productivity

Reduce total cost of adoption

Minimize errors as of day one

SAP Learning Hub is the ideal solution for managing user enablement year-round.

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Thank you

Contact information:

Alberto AlcinaEducation Account [email protected]+34 638 004 910

mailto:[email protected]

mailto:[email protected]

Appendix


Supported use cases

Supported use cases include:

Build awareness and business application knowledge

Create customer-specific content

Define and assign role-based programs

Provide in-application guidance

Report on learning progress


SAP Learning Hub, user adoption editionUse case: Build awareness and business application knowledge

Target group

All users, including: Superusers End users New hires

What

Standard content from SAP Customer-specific content

(independent of application)

When

Pre-go-live phase Run phase (year-round)

Access SAP Learning HubFollow assigned role-based programs

Share knowledge and learn using learning rooms


How


SAP Learning Hub, user adoption editionUse case: Create customer-specific content (governed approach)

Target group

Selected users, including: Superusers Subject matter experts

What

Customer-specific content (independent of application)

When


Capture custom processes with the instant producer option of SAP Workforce Performance Builder; use wizard-guided tools without training

(Optional) Upload content to SAP partner for content factory services

Load content onto SAP Learning Hub

How


SAP Learning Hub, user adoption editionUse case: Define and assign role-based programs

Target group

Selected users, including: Superusers Subject matter experts Team leads HR

What

Standard content from SAP Customer-specific content

When


Use content in SAP Learning Hub

Define role-based curricula using standard content from SAP and customer-specific content

Assign programs to end users (with option to include due dates)


How


SAP Learning Hub, user adoption editionUse case: Provide in-application guidance

Target group

Selected users, including: Application and process owners Help-desk staff Superusers Subject matter experts End users

What

Customer-specific content (planned)

When

Run phase (year-round)

Use all available content both within and external to SAP Learning Hub

Decide which content (both SAP and non-SAP) should be available in-application

Ensure that end users receive in-application, context-specific content access and guidance

How


SAP Learning Hub, user adoption editionUse case: Report on learning progress

Target group

Selected users, including: Management and team leads End users

What

Report on overall usageof SAP Learning Hub

Report on specifically assigned learning measures across your user population

When


Make preconfigured reports available to customer administrators

Enable customer administrators to execute reports according to management requirements

Enable management to review reports and decide on further enablement or adoption measures

How

sap learning hub: user adoption edition

Software

sap se

sap affiliate company

public sap learning

learning content

effective learning

informal learning

sap content factory

learning programs