sap mobile sales online with mysap crm · ¤sap ag 2004, sap mobile sales online with crm / 6 sap...
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SAP Solutions for Mobile Business
SAP Mobile Sales Onlinewith mySAP CRM
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SAP Solutions for Mobile Business
SAP NetWeaver
mySAP SCM
mySAP PLM
mySAPSRM
mySAPCRM
mySAP ERPFinancials
Human ResourcesCorporate Services
Operations
SAP NetWeaver
mySAP SCM
mySAP PLM
mySAPSRM
mySAPCRM
mySAP ERPFinancials
Human ResourcesCorporate Services
Operations
SAP NetWeaver
mySAP SCM
mySAP PLM
mySAPSRM
mySAPCRM
mySAP ERPFinancials
Human ResourcesCorporate Services
Operations
SAP MobileTime & Travel
SAP Mobile Sales
SAP MobileProcurement
Mobile BICapabilities Mobile
WarehouseManagementCapabilities
SAP Mobile DirectStore Delivery
SAP Mobile Service
SAP Mobile AssetManagement
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SAP Mobile Sales
SAP Mobile Sales
Business Pains: Solution Benefits:Unprepared sales representatives callingcustomers, prospects, or partners with limitedinsight into an account's history, accountdecision-makers, timelines, etc.
Poor customer data quality, such as wrongcontact person information, inaccurate pipeline,etc.
Non documented sales activities, such as visitreports, resulting in inaccurate resource planning,incomplete account handover, etc.
Disconnect of sales and marketingdepartments: sales teams are not informedproperly of events and marketing promotions.Consequences are wasted resources, poorresponse to events and promotions, and longerexecution times of marketing campaigns.
Close more business faster: Salesrepresentatives are better prepared for meetingsand customer calls (e.g. insight in existing leads,terminating contracts etc.) which leads to animprovement in the conversion rate of leads intoopportunities, and finally closing deals.Additionally, response times to customers arebetter resulting in shorter sale cycles.
High quality data: Ability to update informationonline in the field, leading to better pipeline data,lead funnel analysis, resource utilisation, etc.
Improved coordination between sales andmarketing: Marketing are able to inform salesteams in a timely manner leading to improvedexecution of marketing campaigns, and bettercustomer response to marketing actions (events,promotions etc.)
With SAP Mobile Sales, sales personnel can view andWith SAP Mobile Sales, sales personnel can view andupdate key information throughout the sales life cycle.update key information throughout the sales life cycle.They can capture sales orders on a mobile device orThey can capture sales orders on a mobile device ormaintain information related to activities andmaintain information related to activities andopportunities. Multiple versions ensure the best solutionopportunities. Multiple versions ensure the best solutionfor the user role and or industryfor the user role and or industry
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SAP Mobile Sales
SAP Mobile Sales
Available application versions:
SAP Mobile Sales: online version
SAP Mobile Sales: handheld version
SAP Mobile Sales: laptop version
SAP Mobile Sales: tailored for Pharma
A standardized application available to fit your specific business needs.
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SAP Mobile Sales Online (MSOn)
DetailsAccess and update information from mySAP CRMvia smart phoneProvide field sales agents with an easier and moreefficient way to manage customer accountsEnsure customer satisfaction by checking thestatus of open orders on-the-spotAccess information anytime, anywhere -– nomanual synchronization needed
Target groupSAP Installed baseSmart phone with email push + mySAP CRMPlattforms: Inernet Explorer PPC2003, SiemensSK65, RIM BBerryUser Group: Sales- & Key Account Manager, TopManagement (Executives)Supported countries: US, Canada, Germany,Switzerland, France, United Kingdom
Functional scopeExtended CRM business processes & analyticreports
Account-, Activity/Task- and OpportunityManagement, Sales Documents, CRMAnalytics reports
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SAP Mobile Sales Online - Value Proposition
Increase sales opportunities and winsKeep users securely connected to mySAP CRM and their corporate email system,enabling sales professionals in the field to be more responsive to evolvingopportunities. With automatic, push delivery of information, field sales professionalscan act on the hottest new leads to engage prospects and close deals ahead of thecompetition.
Enhance customer satisfactionImprove customer relationships by putting account, opportunity (leads) and orderinformation in the hands of sales professionals while they’re at customer offices.Access to the latest information helps ensure sales forces deliver the best customerexperiences possible by providing customers with timely and accurate answers.
Streamline sales processesClose more business and reduce the cost of sales by giving sales forces immediateaccess to the knowledge required to make sales. Organizations are able to addresscustomer inquiries faster and more accurately, helping to shorten sales cycles andallowing organizations to maximize their profitability.
Improve sales forecastingProvide wireless access to mySAP CRM encouraging sales professionals to inputsales funnel information that management can use to identify market trends,competitive pressure points and close rates.
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SAP Mobile Sales Online – Touch points
• Sales Planning & Forecasting
• Account & Contact Management
• Activity Management
• Opportunity Management
• Contract Management
• Customer Analytics
• Sales Analytics
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SAP Mobile Sales Online - Process Overview
CRM Analyticsreporting
AccountManagement
OpportunityManagement(header data)
Sales Order &Contract View(header data)
Activity/TaskManagement
View &update
CreateView &update
Create
Viewonly
Viewonly
Viewonly
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MSOn: Start Application – Blackberry Web Browser
Select the SAPMSOn icon fromthe BlackberryMain Menu
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MSOn: User Authentication
Authenticate against the SAPWeb Application Server with aMSOn user and password
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MSOn: Activity Management
Activity Management administersall communication transactionssuch as telephone calls,customer visits, privatereminders, and general tasks.
Activity ManagementView activity information with
detailsCreate new activities
SearchSearch activities by ID, type,
category, name, date, priority,etc...
EditEdit Activity Information
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MSOn: Activity Management – Search Example
Enter/Select searchcriteria and selectSubmit
Select the Activityfrom the list ofActivities that meetyour search criteria.
View details andmake updates!
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MSOn: From Activity Management to Account Details
Use the integratedBlackberry menu to Callor SMS the contact
Switch from the detailsof the activity to thedetails of the account
Review theaccount details
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MSOn: Account Management
Account Managementadministers all transactionsrelated to a business partner. Anaccount can be a person, agroup, or an organization.
Account ManagementView account information with
detailsCreate new accounts
SearchSearch accounts by account
number, name, city, country andemail
EditEdit account information
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MSOn: Account Management – Create Account
Enter/Selectaccount details andselect Submit
Message displayingthe confirmation inthe form of a newaccount number
You can then search onthe account number todisplay the details
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MSOn: Opportunity Management
An opportunity is a recognizedpossibility for an enterprise, suchas a sale for products or services.It describes the customers, therequested products or services,the quantities, and the estimatedsales probability. With MSOn auser can display importantheader data about opportunitiesmaintained within mySAP CRM.
Opportunity ManagementView opportunities maintained
withing mySAP CRM
SearchSearch activities by ID, type,
description, status, priority,etc...
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MSOn: Sales Contract Management
The Sales Contract is anagreement between the vendorand the client that providesinformation about which productsare available at a certain priceand for a certain period of time.Sales Contract Managementallows a user to view essentialdetails for a sales contract.
Sales Contract ManagementView Sales Contracts
SearchSearch contracts by ID, type,
description, status, phase,name, role, date, etc...
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MSOn: Sales Order Management
The Sales Document is typically asales order which allows a clientto buy products or services at acertain price and to requestdelivery at a certain time. Salesorder management allows a userto retrieve vital information anddetails about a sales order.
Sales Orders ManagementView Sales Orders
SearchSearch contracts by ID, type,
description, status, phase,name, role, date, etc...
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MSOn: CRM Analytics Reporting
CRM Analytics Reporting appliesBusiness Intelligence andreporting methodologies such asdata mining to the CRMapplications. These applicationsare customized to analyze, report,and predict customer behavior.
CRM Analytics ReportingTime LinesIncoming OrdersCompleted Sales ContractsOpen Sales Ordersand more…
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MSOn: Administration Console
General Configuration and Role Configuration
Customizing Data
Backend Connections
Mobile Browser Configuration
Screen Configurations
Add/Remove functions, actions, and associate the two
Activate/Deactivate by role and associate roles to functions
Main Menu Configuration
General Report Configuration
General Configuration
Menu order by roles
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MSOn: Administration Console – General Configuration
General Configuration
General browser and role setting
Backend customizing to manage groups
Backend connections to manage JCo connections to mySAP CRM
Screen configuration to customize the end user interface
SAP Solutions for Mobile Business
SAP Mobile Sales Onlinewith mySAP CRM onRIM Blackberry
SAP AG