sap platform & s/4 hana - support for innovation

SAP Platform Support – A Challenge Bernhard Luecke – Head of Embedded Support Iberia

February 24th, 2015

Customer

??

Support a PLATFORM

More Layers of the stack

Build Ecosystem

24x7x365 for companies that

represent big “chunk” of global GDP

E2E Database Support

Application interwoven w/ database

Different Deployment Scenarios

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3 Internal

Additional lever of support for all customers at all stages

24x7x365 link from customer project/operations into the

complete SAP Organization

Customized support, embedded into customer

organization and committed to project success

E2E support from ideation & design over roadmap &

implementation to GoLive & Operations Optimization

Standardized Services for Prevention and Optimization

Knowledge Transfer, Solution Manager use cases

ENTERPRISE

SUPPORT

EMBEDDED

SUPPORT (Active Embedded /

MaxAttention)

MISSION

CONTROL

CENTER

SAP Platform Main Support Services and Elements


Incidences, Standard Services, Knowledge Base STANDARD

SUPPORT


Adoption Offering Benefits/Efforts

Step 1

SAP HANA Overview:

Saphana.com

Suiteonhana.com

Expert sessions

Vibrant Communities

Articles, whitepapers, blogs; anything

that you may need to know about SAP

HANA

Experts providing basics of SAP HANA

Comprehensive short videos

Customer testimonials

Time

Skills

Benefit

Step 2

SAP HANA Innovation/Blueprint:

Business Scenario Recommendations

Data Volume Transparency

Cookbooks

Empowerment

Sizing Assistance

Provide you potential innovation areas.

Support you in scoping your HANA

project.

Leverage Application Life-cycle

management.

Provide you leads to a successful

HANA implementation project.

Time

Skills

Benefit

Step 3

SAP HANA Implementation/Run:

Before, During, After GoLive Assistance

Empowerment on

- Automation

- System Monitoring

- Data Modeling

Ensure smooth GoLive.

Mitigate risk with pro-active activities.

Leverage Application Life-cycle

management.

Provide leads to a smooth HANA

operation project.

Time

Skills

Benefit

Step 4

SAP HANA Operations

Tools, Processes, Expertise

Business Process Performance

Optimization

Root-Cause Analysis

Automation

Leverage Run SAP like a Factory.

Ensure smooth operations.

Provide you leads to further innovation.

Time

Skills

Benefit

Enterprise Support Value Map for HANA Adoption sequence, benefits and effort

* Benefits/Efforts scale is relative. SAP provides an indicator and the customer individual calibration happens in Step 2 where the customer effort is the smallest.

Best P

ractices

Meet-

the-E

xpert

Expert

Guid

ed I

mple

menta

tio

n

Contin

uous Q

ualit

y C

heck

Quic

k IQ


Typical Enterprise Support Plan * ES Value Map for SAP HANA

Discover & Plan Build & Integrate Operate & Optimize

SAP HANA

Overview (MTE)

SAP Platform

powered by SAP

HANA (MTE)

BW Migration to

SAP HANA

Bus. Scen. Rec.

For Suite on

HANA

APO on SAP

HANA

(MTE)

Data Volume

Management

(CQC)

Sizing

Start of

Project

Upgrade

Assessment

(CQC)

Get Ready with

Custom Code on

SAP HANA

(MTE/EGI)

DB

Administration

and Operations

(EGI)

EWA for

SAP HANA

(MTE)

(CQC) for

implementation /

Upgrade /

Migration

Handover to

Production

GoingLive

Support

DB Monitoring &

Troubleshooting

(EGI)

BI Monitoring &

Troubleshooting

(EGI)

SAP HANA

Back-up &

Recovery

(MTE)

MTE : Meet The Expert EGI : Expert Guided Implementation CQC : Continuous Quality Check

End of Project

* SAP ES offerings on HANA are exhaustive; shown here is a typical recommended support plan for most common requirements

CQC BPPO


AGS Active Embedded/MaxAttention E2E embedded in customer project and committed to joint success

Your SAP implementation project with your implementation partners

SAP Mission Control Center

Blueprint Realizatio

n Testing

Cutover

preparation

and start of

production

Operations and

continuous

improvement Preparation

Design 1 Modification

Avoidance

Integration Validation

Preparation of Operations

Innovation

Control Center

Operations

Control Center

Technical and Functional Solution Design

with SAP Best Practices Input

Optimize the blue-print to

become as

close to SAP standard as

possible Prepare automation of IT operations

monitoring for post go-live phase

Make your implementation robust

and stable to make your go-live an

non-event

AGS

Development

Consulting

2

3

4


From Strategy to Value Realization AGS Active Embedded / MaxAttention – Example S/4 HANA

Platform

Strategy

• Understand the value and benefit of SAP S/4 HANA to Business and IT

• Proof how to manage the transition

Establish a consistent platform & deployment strategy leveraging SAP S/4 HANA

High-level

Roadmap

• Evaluate technical feasibility, migration risks & efforts, and Business & IT value per

solution and system

• Define a customer specific adoption roadmap driven by business value

Develop an overall high-level value and transition roadmap

Detailed

Plan

• Create a detailed plan for the transition of one or multiple systems to SAP S/4

HANA

• Focus: Migration approaches/project plan and Technical Architecture

Develop a detailed transition plan per system

Execution

• Execute the detailed migration plan, with the help of SAP Active Global Support

SAP Landscape is successfully and safely transitioned to SAP S/4 HANA


Cu

sto

m

Co

de

Testi

ng

A

rch

itectu

re

Infr

astr

uctu

re

Op

era

tio

na

l

Read

ine

ss

Perf

orm

an

ce

Scala

bil

ity,

&

Tu

nin

g

Migration to SAP HANA The Foundation: Roadmap in SAP Solution Manager – Overview

Pro

ject

Mg

mt.

Project Setup & Concept

Mig

rati

on

Tasks

Project Definition

Detailed Target SAP Landscape

Definition

Detailed Technical Infrastructure

Definition

Performance Baseline

Sizing

Source Scalability Check

Inventory

Blueprint

Detailed Migration

Plan

Detailed Test

Planning

Q-Gate Management

Infrastructure Setup &

Configuration

Verification

Pro

du

ctio

n C

uto

ve

r

Performance Optimization +

Verification

Operations Procedures

Post

Go-Live

Tool Implementation

Trainings

SLA Verification

Performance

Monitoring

Performance

Optimization

Operate

Procedures

Tools

Roles & Skills

Definition of Future Concept

Operations Procedures

Tool Roadmap

Roles & Skills, Training

Plan

Project Tracking

Issue Tracking

Sandbox

Migrations

Detailed Migration Method

Definition Cutover Rehearsal

Functional Regression Testing

Performance, HA, Sec.

Testing

Migration of Non-Prod Systems

Eval. of Existing Test Material

Testing Scope

Determination

Q-Gate Mgmt

KPI Definition

Infrastructure

Setup &

Configuration -

SBX

Project Tracking

Test Matl.

Development

Realization

Handover

Migration Tests

Mig

ratio

n P

lannin

g W

ork

shop

mig

ratio

n s

cope, arc

hitectu

re a

nd t

echnic

al in

frastr

uctu

re

Identify Analyze Improve and

Adjust

Q–Gate Definition


SAP Mission Control Center All Experts in One Place

Manage emergencies /

production downs

Support successful Go-

Lives

Provide expertise & knowledge

transfer for cloud deployment and

integration

SAP Mission

Control Center Provide expertise & knowledge

transfer

for the deployment of

SAP HANA, SAP Mobile, SAP

Analytics

Support holistic value realization of

premium engagements

SAP MaxAttention

SAP

ActiveEmbedded

Engagement Support

Production Support

Deployment Support

Deployment Support

Support Setup and deployment of

ICC / OCC and Application

Lifecycle Management

Orchestration Support

Video: Build and Run SAP like a Factory with the Control Center Concept

http://www.youtube.com/watch?v=RoRE5hAtlKE


SAP Mission Control Centers Worldwide Highest Value of Support – 24/7/365 Coverage

MCC EMEA

St.Leon-Rot,

Germany

MCC LA

São Paulo,

Brazil

MCC NA

Newtown Square,

USA

MCC APJ

Beijing,

China

24x7 global coverage

daily handover

Platform Support for Innovation

A challenge that can be mastered

1. SAP Control Center Concept:

Innovation, Operations and Mission Control Center

2. Support w/o Incidents:

Enablement, Prevention, Mitigation

3. E2E Embedded Support for Innovation:

team-up from ideation to early value realization,

committed to joined success


Thank you!

Contact information:

Bernhard Luecke

Head Embedded Support Iberia – Global Enterprise Support and Premium Engagement

SAP Spain

[email protected]

http://www.linkedin.com/in/bernhardluecke

mailto:[email protected]




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