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© 2016 SAP SE or an SAP affiliate company. All rights reserved. 1This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement

Customer

SAP Product Road MapsMobile Applications for Asset Management and Field Service

Road Map Revision: 2016.09.29 Customer


Customer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the

permission of SAP. This presentation is not subject to your license agreement or any other service or subscription

agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related

presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation

and SAP's strategy and possible future developments, products and or platforms directions and functionality are all

subject to change and may be changed by SAP at any time for any reason without notice. The information in this

document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document

is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties

of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes

and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document,

except if such damages were caused by SAP´s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ

materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements,

which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Legal disclaimer


Customer

Introduction to product road maps

Purpose

Product road maps are designed to support the product adoption planning activities of SAP customers. A product road map

helps a customer match short term and long term goals with technology plans.

A product road map describes how the feature / function capabilities in an SAP product or technology are planned to progress

over time, in general:

Today = features in the current release version

Planned Innovations = changes planned in one or more upcoming development releases (up to 12-18 months).

Future Direction = proposed themes for a product or technology beyond the planned releases

Complementary resources

For a more general description of the business problems / processes being solved and supported by SAP, refer to Solution

Road maps.

For more detailed technical information please refer to the Product Availability Matrix, Ramp-up Knowledge Transfer materials

and product documentation.


Customer

Table of contents

Overview - Mobile Applications for Asset Management and Field Service

Product Road Maps

SAP Work Manager

SAP Asset Manager

SAP Inventory Manager

SAP CRM Service Manager

SAP Mobile Platform – Metadata Driven Development/Agentry

Mobile Applications for Asset Management and Field Service

Overview


Customer

Key trends shaping asset management

Cloud –

to establish an asset network

Big Data –

to predict behavior of assets, people, and

processes

Analytics –

to monitor performance of assets, people,

and processes

Enterprise mobility –

to be more effective and efficient

as well as to empower employees

Internet of Things (IoT) –

to connect the assets to the business

(IT/OT convergence)

Machine-to-machine (M2M)

communication –

to build cyber-physical systems

Technology

trends

Process harmonization across industries

based on ISO 55001, ISO 14001,

and ISO 45001

Managing cost, risk, and performance

holistically

Balancing operating expenditures (OPEX)

with capital expenditures (CAPEX) with

focus on asset lifecycle costing

Collaboration of engineering,

procurement, and construction (EPC)

contractors, OEMs,

service providers, and operators

Empowerment of users with simplified

applications

Increasing stakeholder expectations that

require operating safely and reliably

under cost pressure

Business

trends


Customer

Mobile Applications for Asset Management and Field Service Use Cases and the value propositions

1

2

3

Assessable and quantifiable business value achieved in

people / process, asset, data and IT domains

Ability to capture & integrate asset performance data between

Mobile and back-end systems at the ‘point of performance’

Changing business environment that

requires operating safely under cost pressure

Balance OPEX and CAPEX with a focus on

asset lifecycle costing

Leverage adjacent innovations (big data,

mobility, machine to machine, GIS) to drive

efficiency gains

Ability to deploy portfolio of Asset Management/Field Service

solutions in either (1) on-premise or (2) subscription purchase

through a managed service vendor

Future enablement of subscription consumption through SAP

HANA Enterprise Cloud (HEC)

Open UI architecture enabling extensions for customer

defined use cases and consumption of services

Tight integration with back-end SAP EAM systems and SAP

HANA services for bi-directional consumption of asset data

Product description

Product road map

SAP Work Manager


Customer

With the SAP Work Manager mobile application, you have the tools needed to improve workforce safety and optimize asset life and reliability, as

well as streamline processes by eliminating paperwork and shortening work cycles. The mobile app accesses the SAP Enterprise Asset

Management (SAP EAM) solution and empowers your workforce with everything needed to efficiently install, inspect, maintain, and repair assets in

the field from a mobile device.

SAP Work ManagerProduct description

Business Value

• Increase plant and equipment performance

• Improve workforce productivity and safety

• Reduce overtime and cost of maintenance

• Promote a 360° view of operations

• Reduce unplanned downtime

Use Cases

• Enable the maintenance side of your business

• Install and geo-tag equipment, including meters

• View asset schematics, history, dependencies

• Execute to guided workflows

• Generate notifications and work orders

on-the-spot

• Report worker’s status, progress and location

SAP’s industry leading mobile app maintains,

inspects, and repairs mission critical assets


Customer

This is the current state of planning and may be changed by SAP at any time.

Today Future DirectionPlanned Innovations

SAP Work ManagerProduct road map overview - key themes and capabilities

Manage work orders, notifications and timesheets

Linear asset management and inspections rounds

Attachment, SSO and multiple languages

SAP Multi-resource Scheduling (MRS) integration

ESRI ArcGIS integration

SAP Visual Enterprise integration

SAP ERP Customer Service component

Crew management component

Vehicle Stock component

Master data integration

SAP for Utilities (meter management)

SAP AR Service Technician integration

SAP HANA Enterprise Cloud support

SAP S/4HANA on-premise support

SAP HANA Cloud Platform support

Support for Rounds management

Vehicle Stock Enhancements

New OS version support

Security enhancements

Support for Windows 10 Pro (WPF client only)

Continuous technical and functional improvements

IoT connectivity

Predictive maintenance

Work order / asset reports

Dynamic forms

SAP Environment, Health, and Safety Management

integration

SAP Quality Management integration

User preferences and personalization

Additional industry specific processes

Work Clearance Management (WCM) support

Support for the SAP Geographical Enablement

Framework


Customer

SAP Work Manager Today

Complete work orders and capture all relevant data

Access to asset location, repair history, work order details, materials

needed

Create notifications or work orders


Create, update, display equipment and

functional locations unrelated to work orders and notifications

Install and uninstall of equipment

Edit equipment and functional location characteristics

View measurement reading history related to equipment/functional location

measurement point

View orders and notifications history related to equipment and functional location

View orders and notifications related to equipment and functional location

View equipment and functional location Bill Of Materials

Upload and download of attachments

Linear asset management

Inspection rounds

Today


Customer

SAP Work Manager Today (continued)


Full compatibility with SAP simplified suite on SAP HANA (on-premise)

Platforms supported

Windows 7 and 8 support - Windows Presentation Foundation (WPF) client

Win 8 - Classic view only; touch enabled

Windows Mobile 6.5 *

Apple iOS versions 8.x, 9.x

Android versions (phone and tablet) 4.x, 5.x

Languages supported

English, Arabic, Czech, German, Spanish, French, Hebrew, Hungarian, Italian,

Japanese, Korean, Polish, Portuguese, Romanian, Russian, Slovakian,

Swedish, Turkish, Serbian, Simplified Chinese

*support for Windows Mobile ended with Work Manager 6.3

Today


Customer

SAP Work ManagerToday – Additional Components

Integration with Esri ArcGIS 1

Online and offline, feature layer and multi-geometry support

Map edits (create orders, notifications, and assets via the map)

Geo-tagging (assign current GPS coordinates to an order, notification,

equipment or functional location)

Embedded SAP Visual Enterprise Viewer

SAP ERP Customer Service (SAP ERP CS) component

integration

Edit business partner contact details

Assignment of partner roles to orders and notifications

Ability to view both service orders (CS) and work orders (PM)

Crew management component

SAP Augmented Reality Service Technician component1

SAP for Utilities (Meter Management) component

Periodic meter readings

Disconnection and reconnection 1 No out of box support, requires SAP EAM and Service mobile app SDK, integrated via Open UI

Today


Customer

Augmented Reality with SAP AR Service Technician

Companion Application to SAP Work Manager

Link to the SAP Work Manager mobile app through a simple

QR-code scan

Visual Enterprise 3D model visualization and animation

SAP 3D Visual Enterprise steps browsing

Equipment notes

Remote expert calling

Hands-free application

All the application steps can be completed without gestures

or touch events

Required inputs are managed through voice recognition

Today


Customer

SAP Work ManagerPlanned innovations

Integration with Rounds Manager

Rounds-centric organization of measuring points

Vehicle Stock Enhancements

Support for STOs

Support for serialized items


iOS 10.x, Android N.x


Support for Single Sign-On without the need for username/password

Support for SAML 2.0

Support for Windows 10 Pro

Validation of the WPF client on Windows 10 Pro

Continuous technical and functional improvements


Planned

Innovations

Product description

Product road map

SAP Asset Manager


Customer

Access to different sources of enterprise data and capabilities

Provides timely, relevant, and accurate information such as asset health, inventory,

maintenance, and safety checklists

Ready-to-use, extensible iOS native app – integrated with native features and services

Enables the worker to be more productive and seamlessly take advantage of the iOS

ecosystem

Intuitive UI: SAP Fiori (for iOS design language)

Provides context-rich visualization and actionable insights

Mobile-enabled processes integrated with enterprise systems

Enables easy and timely execution of end-to-end asset management on the go

Key capabilities

SAP Asset Manager

The new cloud-based mobile asset management solution

SAP Asset Manager is a new mobile application leveraging the digital core with SAP S/4HANA as

well as HANA Cloud Platform as the IoT platform for managing work orders, notifications, condition

monitoring, material consumption, time management and failure analysis. It supports the highly

skilled workers who maintain enterprise assets to perform their job with complex information and

business logic that is always available whether they are connected to the network or working in

offline environments.



Customer



SAP Asset ManagerProduct road map overview - key themes and capabilities

See Announcement

Apple & SAP Partner to Revolutionize Work on

iPhone & iPad

Manage work orders, notifications and timesheets

SAP HANA Cloud Platform support


SAP Fiori for iOS User Interface

Robust Offline Functionality

Attachment handling

Single Sign On Support

ESRI ArcGIS integration

Android and Windows Client Support

Linear asset management and inspections rounds

SAP Multiresource Scheduling (MRS) integration


SAP for Utilities (meter management) enhancements

Push

Vehicle Stock

Asset and Location Hierarchy Views

Social Integration

Crew Reporting

Classification viewing/editing

IoT Integration

AIN Integration

Support for the SAP Geographical Enablement

Framework

https://news.sap.com/apple-sap-partner-to-revolutionize-work-on-iphone-ipad/

Product description

Product road map

SAP Inventory Manager


Customer

With the SAP Inventory Manager mobile application, you have the tools needed to improve and manage inventory levels, efficien tly fill customer

orders, and track the movement of materials using mobile devices with scanning functionality. The mobile app accesses the SAP Enterprise Asset

Management (SAP EAM) solution and empowers you to provide your technicians and warehouse management staff with the ability to execute

stockroom operations in an automated and seamless way, ensuring that you keep your valuable parts and spares under control and ready to

respond.

SAP Inventory ManagerProduct description

Business Value

• Keep inventory moving

• Ensure mission critical parts are available when needed

• Prevent obsolescence

• Control/manage theft and shrinkage

• Reduce inventory carrying costs

Use Cases

• Manage parts and store inventories

• Perform cycle counts

• Receive, transfer, issue and adjust

• Manage parts during inspections, maintenance,

repairs

SAP’s industry leading mobile app for handling and

managing parts in the warehouse and the field


Customer



SAP Inventory ManagerProduct road map overview - key themes and capabilities

Manage Cycle Counts, Issues, Transfers, Returns

and Receipts

iOS and android device support

Windows 7, 8, 10 WPF support

Single sign on


SAP HANA Enterprise Cloud Support

User Interface Optimization

Support Warehouse Management

Manage Inventory Managed and Warehouse

managed locations

Support valuation types for receipt process

User profile management

Additional languages

Inbound, Outbound and Internal process

Enhancements

Ability to create/change/display purchase orders

Lean Warehouse Management

Digital Enablement

Usability improvements



Support for Windows 10 Pro (WPF client only)

SAP HANA Cloud Platform Support

IoT and RFID enabled Inventory Management

support

Extended warehouse management support

User Preferences and personalization

Inbound Transaction Management

Handling Unit


Customer

Support Inbound receiving and Outbound issuing process

Inbound Process:

• Goods receipts from Purchase order, STO’s, Production Order, Inbound delivery

• Support Reversals and Returns to vendor

Outbound Process:

• Goods Issue to Production order, Reservations, Outbound delivery, STO’s

Supports Transfer and Physical count at Inventory level

Warehouse Management

WMS Stock Overview

WMS Physical Count

Picking and Putaway

Bin to Bin Transfer

Manage Inventory and Warehouse managed locations

User profile management

Ability to create, update and delete purchase requisitions from the

mobile device

SAP Inventory ManagerToday

Today


Customer

SAP HANA Enterprise Cloud Support

Managed secure cloud with the flexibility of optional subscription based pricing

SAP S/4HANA on-premise Support

Full compatibility with SAP Simplified Suite on HANA (on-premise edition)

UI5 Generic OpenUI Control

A generic framework control to allow designers to easily integrate UI5 functionality

Platforms supported

Windows 7, 8 and 10 support - Windows Presentation Foundation (WPF) client

Win 8 - Classic view only; touch enabled

Windows Mobile 6.5

Apple iOS versions 8.x, 9.x

Android versions (phone and tablet) 4.x, 5.x

Additional language support

English, German, Spanish, French, Italian, Portuguese, Hungarian, Japanese,

Korean, Simplified Chinese, Russian, Romanian, Czech, Slovakian, Polish, Arabic,

Serbian, Norwegian

SAP Inventory Manager Today (continued)

Today


Customer

Inbound Process

Support receipts for PO text items

Outbound Process

Goods issue to Maintenance orders, Reservations for WBS elements

Stock determination for issue process

Internal Process

Enhance warehouse level Adhoc cycle count to support multiple line items and

record the count to support offline scenario

Ability to create/change/display purchase orders

Digital Enablement

Optimize barcode scanning

Support Lean Warehouse Management

Usability Improvements

Screen consolidation and work flow optimization based on customer feedback

SAP Inventory Manager Planned innovations


Planned

Innovations


Customer


iOS 10.x, Android N.x


Support for Single Sign-On without the need for username/password

Support for SAML 2.0

Support for Windows 10 Pro

Validation of the WPF client on Windows 10 Pro

SAP Inventory Manager Planned innovations(continued)


Planned

Innovations

Product description

Product road map

SAP CRM Service Manager


Customer

With the SAP CRM Service Manager mobile application, you can maximize efficiency and effectiveness of your field technicians by providing them

real-time access to relevant information and tools. The app connects to the SAP Customer Relationship Management (SAP CRM) application and

enables status updates, last-minute changes, and accurate data capturing to help achieve higher first-time fix rates.

SAP CRM Service ManagerProduct description

Business Value

• Improve first-time problem resolution

• Streamline communications between field & office

• Meet SLA compliance

• Lower inventory carrying cost and wasted travel

• Increase customer satisfaction and revenue

• Minimize lost revenue and shorten billing cycles

Use Cases

• Enables workers to manage service orders and create

confirmations with signature capture

• Record status, materials, problems, actions, expenses,

customer signatures and more

• View customer data, equipment, install base listings,

entitlements, contracts and service history

• Vehicle stock management

• Leverage GIS/GPS for directions

SAP’s industry leading mobile app for service

order management to get the job done right


Customer

SAP CRM Service ManagerProduct road map overview - key themes and capabilities

Today

Service Order Management

Service Warranty and Contract

Resource Planning

Confirmation enhancements and Surveys

Calendar Integration, Maps and directions


Attachments , Single Sign On support

ESRI ArcGIS Integration

SAP Visual Enterprise Integration

Vehicle Stock (SAP ERP integration)

Planned

Continuous technical and functional improvements in 2016

Future

Windows 10 support


Predictive Service



Customer

SAP CRM Service ManagerToday


Service Order Management

Status Management enhancement

Service History enhancement

Multiple Note types at item level – Service Order/Service Confirmation

Assign/reschedule/transfers of Assignments

Confirmation enhancements

Auto Time Confirmations based on status updates

Create Field Service Report and Signature in PDF format

Today


Customer

SAP CRM Service ManagerToday

Integration with SAP Multiresource Scheduling (SAP MRS)

Certified on SAP Mobile Platform 3.0

Languages Supported

English, Arabic, Czech, German, Spanish, French, Hebrew, Hungarian,

Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian,

Simplified Chinese, Slovakian, Serbian

Integration with ESRI ArcGIS 1

Confirmation Enhancements

IBase/Reference Object at Item Level

Counter Readings

CRM Service Manager 4.4 (NOV 2016)

Edit contact details

Counters/readings on the service order level.

Item category determination by sales data.

SAP Notes customization support.

1 No Out of Box support, Requires SAP EAM and Service mobile app SDK, Integrated via Open UI

Today


Customer

SAP CRM Service ManagerFuture direction

Windows 10 support


Predictive Service

Service Order Create (Create new by fetching account on-demand)

On-demand Ibase search

Checklist capability

Parts Ordering

Stock search via a Web Service

Parts Quotation Form with Customer net-price & Signature

Searching and self-assignment of a Service Order

Asset Creation

GIS Route Optimization


Future

Direction

Product description

Product road map

Agentry


Customer

Refined through more than two decades of development, the Agentry component of SAP Mobile Platform and SAP HANA Cloud Platform, mobile

service for development and operations is a tool for designing, deploying and managing the lifecycle of SAP mobile projects.

AgentryProduct description

Business Value

• Customize mobile projects in a single editor for all platforms

• Simplify training with a native look and feel

• Provide flexibility to users with support for many different user

devices

• Work online or offline

• Increase developer productivity with no cross compiling of

application code across platforms

• Easily deploy and manage multiple apps

• Choose the deployment option that’s right for your company –

SAP Mobile Platform or SAP HANA Cloud Platform, mobile

service for development and operations

Use Cases

• Fully customize SAP Work Manager or SAP Inventory Manager

based on your business needs

• Administer SAP Work Manager or SAP Inventory Manager from

SAP HANA Cloud Platform


Customer


Today Planned innovations Future direction

AgentryProduct road map overview - key themes and capabilities

(Release 3.0 SP11, SDK SP13)

Core mobile services

• Feature parity

– Successful Login Action

– List Tile View Row Style

– List Tile Loop Over Selection

Continuous Improvement

• Location services

• SQL Server 2014 support

• Integrated Testing and Development

Device Support & Cloud

• WPF client enhancements

– Copy & paste

– Multi-row select for list view

• New OS version support

– iOS 9.x, iOS 10.0, Android N

• Support for SAP HANA Enterprise

Cloud

Security Enhancements

• Support for Single Sign-On

• Support for SAML 2.0


• Customize Work Manager running

on SAP HANA Cloud Platform

• Customize Inventory Manager

running on SAP HANA Cloud

Platform


– iOS 10.x, Android N.x

• Support for Windows 10 Pro (WPF

client only)




• Open UI access to complex tables


• Complex Table Wildcard Search

• Multi-row Select for fields

• List Tile User Sorting

• Improved user experience and

extensibility

• Enhanced cloud support


Customer

Starting with SAP Work Manager 6.4 and latest version of SAP Inventory Manager 4.3, customers

can customize their applications on SAP HANA Cloud Platform. Migration is simplified and users

see no changes in end-user experience.

• Leverage existing Agentry editor and SDK regardless of on-

premise or cloud-based applications

• Same deployment model for on-premise, SAP HANA Enterprise

Cloud, and SAP HANA Cloud Platform installations

• Access existing SAP backend systems via the SAP HANA

Cloud Connector

• Migrate definitions from on-premise to SAP HANA Cloud

Platform

AgentryCustomize SAP Work Manager & SAP Inventory Manager on SAP HANA Cloud Platform


Planned

Innovations


Customer

Customers will be able to remove the requirement for username and password authentication, have

more flexibility with app controls, and leverage the latest device OS upgrades.

• Remove requirement for username and password

authentication with Single Sign-On support

• Enhance SSO with support for SAML 2.0

• Latest OS updates- iOS 10.x

- Android N.x

• More flexibility and control over complex tables with Open UI

access.

AgentrySecurity, Device & Cloud Support


Planned

Innovations


Customer


Today Planned innovations Future direction

AgentryProduct road map overview - key themes and capabilities

(Release 3.0 SP11, SDK SP13)

Core mobile services

• Feature parity

– Successful Login Action

– List Tile View Row Style

– List Tile Loop Over Selection


• Location services

• SQL Server 2014 support

• Integrated Testing and Development


• WPF client enhancements

– Copy & paste

– Multi-row select for list view


– iOS 9.x, iOS 10.0, Android N

• Support for SAP HANA Enterprise

Cloud

Security Enhancements

• Support for Single Sign-On

• Support for SAML 2.0


• Customize Work Manager running

on SAP HANA Cloud Platform

• Customize Inventory Manager

running on SAP HANA Cloud

Platform



• Support for Windows 10 Pro (WPF

client only)




• Open UI access to complex tables


• Complex Table Wildcard Search

• Multi-row Select for fields

• List Tile User Sorting

• Improved user experience and

extensibility



Customer

AgentryPlanned 2018 and beyond

Complex Table Wildcard Search: Search for information using wildcards when users don’t know exact

string

Multi-row Select for fields

List Tile User Sorting: Dynamically sort information on the go

• Improved user experience and extensibility



Future

Direction


Customer

Thank you


Customer

Key links for more informationFor customers and partners

Key links

SAP Road Maps http://www.sap.com/roadmaps

IT Planning Resources https://service.sap.com/~sapidb/011000358700001160122012E

SAP.com http://www.sap.com

SAP Community Forum (SCN) http://scn.sap.com/docs/DOC-47882

SAP Mobility http://go.sap.com/solution/mobile-technology.html

Where to go to provide product feedback and ideas

SAP Idea Place https://ideas.sap.com

Influence programs http://service.sap.com/influence

SAP User Groups http://www.sapusergroups.com/

http://www.sap.com/roadmaps

https://service.sap.com/~sapidb/011000358700001160122012E

http://www.sap.com/

http://scn.sap.com/docs/DOC-47882

http://go.sap.com/solution/mobile-technology.html

https://ideas.sap.com/

http://service.sap.com/influence

http://www.sapusergroups.com/


Customer

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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop

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developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time

for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-

looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place

undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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Customer

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