sap screen personas
DESCRIPTION
SAP Screen PersonasTRANSCRIPT
© 2013 SAP AG. All rights reserved. 2
SAP GUI heavily influences opinions of SAP usability
1SAP UX Strategy
2Business Value
3Demo
4Implementation
5More Information
© 2013 SAP AG. All rights reserved. 3
1. Provide consumer‐grade UX for NEW applications(SAP UI5)
2. RENEW widely used use scenarios(SAP Fiori)
3. ENABLE customers to improve UX of their specific value scenarios(SAP Screen Personas)
Time
New
RENEW
ENABLE
NEW
Num
ber o
f use Scena
rios
Personas is a key part of SAP’s User Experience strategy:Enable customers to improve their SAP GUI screens
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3Demo
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© 2013 SAP AG. All rights reserved. 4
Personas and Fiori are complementary
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SAP Screen Personas SAP FioriTypes of task Specialized, routine
tasksRoutine tasks
Transaction support All SAP GUI transactions Many common transactions
Out of the box functionality
Personalize any transaction in minutes
Ready to run
Primary focus Desktop (Windows and Mac)
Smartphone, tablets, desktop
Personalizable Yes. You can modify any aspect of the SAP GUI to suit your unique needs.
Not necessary. Fiori apps run out-of-the-box on any device.
Tag line Productivity through Personalization
Keeping simple things simple
© 2013 SAP AG. All rights reserved. 5
Personas empowers customers
Productivity through Personalization
1SAP UX Strategy
2Business Value
3Demo
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5More Information
© 2013 SAP AG. All rights reserved. 6
SAP Screen Personas allows companies to improve user productivity through personalization of their SAP ERP screens. By providing the right information to the right users in the right context, they can get more done in less time with greater accuracy. With more intuitive SAP screens, organizations can enhance user satisfaction, minimize training time, and spend less money on screen modifications.
Elevator Pitch
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© 2013 SAP AG. All rights reserved. 7
ChangeLabels
Conditional Formatting
Re-arrange
Change Colors
Hide & Merge
Automate Steps
© 2013 SAP AG. All rights reserved. 8
Business User Productivity
Cost of Personalization
SAP Adoption
TrainingTime
SAP Screen Personas enhances ERP usability
1SAP UX Strategy
2Business Value
3Demo
4Implementation
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© 2013 SAP AG. All rights reserved. 9
• Improve business user productivity by providing only the essential screen elements and data to complete business transactions faster and more accurately through fewer data entry fields and reduced scrolling.
• Increase SAP adoption by making screens easier to use.• Enhance user satisfaction by automating repetitive tasks and
simplifying complex screens through pre-filled fields and pull-down menus, which help the user save time on data entry.
• Reduce the cost of personalization by eliminating the need for ABAP programmers or software developers.
• Decrease training time for SAP users with intuitive screens.
Value Proposition
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© 2013 SAP AG. All rights reserved. 10
Personas makes users more productiveExample: Verifying a Sales Order
Data in tabs
Clean, branded screen
1
12345
67
With Personas
Without Personas
1click
7clicks
© 2013 SAP AG. All rights reserved. 11
Personas improves process flowsExample: Create Notification Transaction
● Hierarchical tree which is rarely used
● Too many buttons
● Notification type needs to be selected from list via F4 help
● Complex hierarchical structure
● Too many buttons
● No templates for free text provided
● Unused / empty space
● Too many tabs, some not needed at all
● Some fields not needed
► ►
► ► ► ►
With Personas
6clicks
4clicks
5clicks
~5clicks
~14clicks
2clicks
~8clicks
1clicks
~11clicks
~34clicks
Without Personas
© 2013 SAP AG. All rights reserved. 12
Personas makes screens more intuitiveExample: Paying a Vendor
● Intuitive where to enter data● Pre-filled values speed process
● Overwhelming choices● Must memorize many numbers
With Personas Without Personas
37fields
4fields
● Improve business user satisfaction
● Increase business user efficiency
● Reduce the time to modify SAP screens
● Provide centralized administration of flavors
Personas for IT
Personas allows IT to make business users happier.
● Access the right information in the right context
● Streamline business processes with simpler transactions
● Personalize screens to match specific job roles
● Reduce the cost of personalizing the user experience
Personas for Business
Business users get more done, faster, with fewer errors.
© 2013 SAP AG. All rights reserved. 16
Personas 2.0
Personas 2.0 = one package with two products inside
Personas SilverlightWho• SAP GUI users that want to
improve usabilityWhat• Access SAP through Silverlight application in browser
• Requires Silverlight plug-in• Streamlining transactions and process flows (tab merging)
• Automate repetitive keystrokes (scripting)
• Granular personalization of screens
Personas HTMLWho• Web GUI users that want to
improve screen aestheticsWhat• Access SAP through SAP WebGUI (through browser)
• No Silverlight required• Change color themes• Include background images• Hide/show controls• Set default values• Add tooltips• Share flavors, set as default
1SAP UX Strategy
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5More Information
© 2013 SAP AG. All rights reserved. 17
Before you start using Personas, understand the process
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Identify Processes
Simplify Processes
Analyze Data Requirements
Build Screens Using Personas
Automate Where Appropriate
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It takes a team to deliver a successful Personas project
Business process expertise
Design skills
Personas knowledge
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4Implementation
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© 2013 SAP AG. All rights reserved. 19
Personas delivers business value to your organization
• Improve user productivity Gain time to work on additional projects Reduce learning curve on SAP, cut training costs Reduce cost of personalizing SAP GUI screens
• Drive adoption with empowered users Tailor screens for specific business roles/individuals Increase user satisfaction
• Build consumer-grade user interface Match current UI standards without disruption
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© 2013 SAP AG. All rights reserved. 20
Calculate the value in your environment
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Improve user productivity Number of users% time spent on data entry Per user annual salary Improvement range: 30-60%
Decrease training costs Number of users% trained annually Training cost per user Improvement range: 40-60%
Increase data quality Number of data entry errors
annually Average cost to correct each
error Improvement range: 10-30%
Reduce cost of screen personalization Number screens modified per
year Average cost per screen Improvement range: 60-80%
© 2013 SAP AG. All rights reserved. 21
Summary
Value Productivity through Personalization
Works on SAP GUI (Dynpro Screens)(Windows or Mac desktop, Win 8 tablet)
Requires Business Suite (ECC 6)Kernel 7.21 or higher (7.40 for HTML)
Not for Web Dynpro applications, CRM, SRM, iPad, iPhone, Android
Availability Now
1SAP UX Strategy
2Business Value
3Demo
4Implementation
5More Information
© 2013 SAP AG. All rights reserved. 22
More information
SAP Screen PersonasProduct Page http://www.sapscreenpersonas.com
Fact Sheet http://wiki.sdn.sap.com/wiki/download/attachments/298682098/SAP_Screen_Personas_customer_fact_sheet.pdf
Demo Videoshttp://www.youtube.com/watch?v=gquHYSGHol8 (intro)http://www.youtube.com/watch?v=tpMdktziC_8 (basic scripting)http://www.youtube.com/watch?v=h5ABusVy9I4(product tour)
Customer-Facing Presentations
http://www.slideshare.net/peterspielvogel/sap-screen-personas20overviewaugust2013
How-to instruction videos http://goo.gl/Y8I1s
Myth vs. Truth blog series http://goo.gl/B2MIO3
1SAP UX Strategy
2Business Value
3Demo
4Implementation
5More Information
© 2013 SAP AG. All rights reserved. 23
2013 H1 Webinar Series
Make SAP ERP Beautiful with SAP Screen Personas
http://scn.sap.com/community/gui/blog/2013/03/05/qa-transcript-from-sap-screen-personas-webinar-1
Streamline Quote to Cash Process with SAP Screen Personas
http://scn.sap.com/community/gui/blog/2013/03/09/qa-transcript-from-sap-screen-personas-webinar-2
Planning, deploying, and managing Personas in your SAP environment
http://scn.sap.com/community/gui/blog/2013/03/18/qa-transcript-from-sap-screen-personas-webinar-3
How to improve master data quality with SAP Screen Personas
http://scn.sap.com/community/gui/blog/2013/04/09/qa-transcript-from-sap-screen-personas-webinar-4
Varian Medical Improves Sales and Distribution with SAP
http://scn.sap.com/community/gui/blog/2013/05/02/qa-transcript-from-sap-screen-personas-webinar-5
1SAP UX Strategy
2Business Value
3Demo
4Implementation
5More Information