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Change Request ManagementAdministrative Correction with Change Request Management

08Fall

SAP Solution Manager

h t t p : / / w w w . l i n k e d i n . c o m / i n / s o l u t i o n m a n a g e rW e n c e s l a o L a c a z e

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Change Request Management Administrative Correction Lifecycle

Table of ContentsAuthor Bio ..................................................................................................................3

Landscape Preparation: .............................................................................................4Users Preparation: .....................................................................................................4Project Preparation ....................................................................................................4Cycle overview ..........................................................................................................4Start the Maintenance Cycle .....................................................................................5

Create the Change Request ...................................................................................5Aprove the Change Request ......................................................................................6

Authorize change ...................................................................................................7Start the Changes ..................................................................................................7

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Author BioMy name is Wenceslao Lacaze and Ive been working as a SAPbasis Administrator and Solution Manager Consultant for the last 8

years.Im a Techno-Functional SAP Solution Manager Subject MatterExpert (SME), I Design, Build and Implement the product using RunSap Methodology.I have developed a very extended experience with medium andlarge scaled SAP installations in several (multi)nationalenvironments.

I am based in Argentina, but work all around the World.I work directly for clients or via an agency.I do speak Spanish, Italian and English fluently.You can contact me at:Email: wlacaze@gmail.comhttp://www.linkedin.com/in/solutionmanager

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mailto:wlacaze@gmail.comhttp://www.linkedin.com/in/solutionmanagermailto:wlacaze@gmail.comhttp://www.linkedin.com/in/solutionmanager

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Landscape Preparation:For this Demo we use 3 client inside Solution Manager

801 Development

802 Quality 803 Productive

Users Preparation:We create 5 diferent users and profiles

Creates and confirm the Change Request

Categorizes, Approve and monitors Change Request.

Is the Steering Committee in the Change Management

Project PreparationWe create a project and 1 Maintenace cycle

Cycle overview

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Start the Maintenance CycleThe Change Manager set the Maintenance Cycle in Development with ReleasePhase

Create the Change Request

The Requester logon to SM and run the transaction CRMD_ORDER.

Click in the Button Change Request, if you dont have add manually in Extra

Settings Specific Push Button 1 = SDCR

This is the Main Change Request Window.For create a Normal Correction you need to identify some information:

Description

Sold-To Party

Requestor

Change Manager

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Change Request Management Administrative Correction Lifecycle

Change Advisory Board

Ibase/Component

Description of the Change

Then Save.

Aprove the Change Request

The Change Advisory Board decide wich kind of change document are necessaryfor this change.document , in this case select Administrative Correction(Maintenace) and save.

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Authorize change

The Change Manager recive the notification and then select Authorize ChangeRequest

When the Change Manager approve the Change Document, Solution Managerchange the document to Authorized and Create a new Administrative CorrectionDocument.

The Change Manager open the Administrative Correcion 800000185 and selectTake In Process in the TaskList

Start the Changes

Now the Administrative Correction is in Status In Process.

The Change Manager connect to Solution Manager and click in Logon to Systemto start to work

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Solution Manager ask in wich system you want to make the modifications.

They make some changes in the system

Come back to SM and put select Set to Done in the task list for change theadministrative Correction in Complete

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When the administrative Correction is in Status Complete, The requestor go to thesystem and check, if is everything ok goes to Solution Manager and SelectConfirm Administrative Activity in the Tasklist

Then the Administrative Correction is in status Completed

And the Requestor goes to the Change Document and Select ConfirmsRealization in the Tasklist.

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Now the Change Document is confirmed.

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