sap work manager rapid-deployment solutionsapidp/012002523100005733742015e/rds...sap erp plant...

V3.62

SAP Work Manager rapid-deployment solution

Customer

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2 Customer

Contents

Overview

Scope

Delivery Approach

Software Products and Landscape

SAP Consulting Overview • Installation and Configuration of SAP Mobile Platform

Runtime 3.0

• Network, Security and Authorization Configuration

• SAP Work Manager Mobile Solution Deployment

• SAP Work Manager End-to-End Scenarios

• SAP Work Manager Advanced Features


At-a-Glance:

Business Requirement Solution

What is my pain?

Solution description

Ready to run, a solution with fixed scope, predefined services at a predictable price with the flexibility for future extension

Learn more


Lacking geospatial data and 3D visual content with work order business processes which gives an extremely rich, multi-system work environment

A mobile platform centrally manages all mobile applications in a reliable, configurable, scalable and secure ways

Data inaccuracies, delays in updating maintenance activities Access maintenance information and update maintenance activities while

technicians perform their tasks offline in remote sites Eliminate maintenance data captured in paper forms and spreadsheets

What are my needs? Deploy an end-to-end enterprise solution that provides authentication, data security, and data integration Effectively leverage existing investments in SAP ERP Jump start SAP Work Manager implementation and continuously enhance functionality over time Simplify deployment and integration complexity of SAP Work Manager with SAP Mobile Platform Adopt the latest features of SAP Work Manager and SAP Mobile Platform in a predictable time and at a predictable cost Choose from several flexible service deployment options tailored for common customer needs

Accelerate the deployment of all new SAP Work Manager on SAP Mobile Platform

SAP Work Manager rapid-deployment solution enables you to quickly

deploy, configure, and run end-to-end work order and service order

management business processes by leveraging your existing

investment in SAP Enterprise Asset Management.

http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000741234&

http://service.sap.com/solutionpackages

Agenda Overview

Scope

Delivery Approach


SAP Consulting Overview


SAP Work Manager RDS Overview

Common deployment and configuration guidelines that are relevant for all Agentry apps

Specific deployment and configuration guidelines for Agentry app archetype

Focus on SAP Mobile Platform landscape, security, and user authentication

Work Manager Server and Clients installation and

configuration

ESRI GIS Integration, Customer Service component,

Crew Management and SAP Visual Enterprise

End-to-End Work Order and Service

Order Management scenarios

Optional Assessment Workshop Service

SAP Work Manager rapid-deployment solution enables SAP customers and partner to quickly deploy,

configure, and run SAP’s robust mobile asset management solutions by implementing SAP Work

Manager with SAP Mobile Platform 3.0.


SAP Work Manager RDS – High Level Overview

Landscape Setup

SAP Mobile Platform Runtime

Custom Database

Single-server Installation

Cluster Installation

SAP Work Manager

Reverse proxy

Generic Enablement

ESRI GIS

SAP Visual Enterprise

SAP ERP Plant Maintenance

SAP ERP Customer Service

Reverse Proxy Nginx

Security Enablement

HTTPS in network segments

Encryptions

SSO with SSO2

1 2 3

Advanced Features

New Mobile Platform

ESRI GIS integration

Crew Management

Visual Enterprise integration

4 Using SAP Work Manager

Work Order Management

Service Order Management

5


Business challenges There is a solution

Accelerate the deployment of all new SAP Work Manager on SAP

Mobile Platform

ŸLacking geospatial data and 3D visual content with work order business processes which gives an extremely rich, multi-system work environment

ŸA mobile platform centrally manages all mobile applications in a reliable, configurable, scalable and secure ways Ÿ

Data inaccuracies, delays in updating maintenance activities

ŸAccess maintenance information and update maintenance activities while technicians perform their tasks offline in remote sites Ÿ

Eliminate maintenance data captured in paper forms and spreadsheets


enables you to quickly deploy, configure, and run end-

to-end work order and service order management

business processes by leveraging your existing

investment in SAP Enterprise Asset Management.


Solution Scope Covered

Installation and

Configuration of

SAP Mobile

Platform Runtime

SAP Work

Manager Mobile

Solution

Deployment

Network, Security,

and Authorization

configuration

Optional

Advanced

Features

Work Manager

Scenarios

Work Manager

Clients

(iOS/Android/WPF)

Work Manager Server

Installation and

Configuration

HTTPS & Network

Segments

SSO2

Visual Enterprise

ESRI GIS

Crew Management

SSO Validation

Service Order

Business Process

Work Order Business

Process

Linear Asset

Management

DMS Documents

Assessment

Workshop


Business benefits Measurable success

Benefits for you

ŸDays to implement SAP Work Manager

(Actual/Planned)

ŸCost reduced of the implementation by percentage Ÿ

Project risk of the implementation by percentage

ŸDeploy an end-to-end enterprise solution that provides authentication, data security and data integration Ÿ

Effectively leverage existing investment in SAP ERP Ÿ

Jump start SAP Work Manager implementation and continuously enhance functionality over time Ÿ

Simplify deployment and integration complexity of SAP Work Manager with SAP Mobile Platform Ÿ

Adopt the latest features of SAP Work Manager and SAP Mobile Platform in a predictable time and at a predictable cost Ÿ

Choose from several flexible service deployment options tailored for common customer needs


What is a Rapid-Deployment Solution?

Fast

•Quickly address specific needs

• Fast time-to-value with seamless rapid deployment tools, embedded best

practices

• Delivered by SAP or Partner

Simple

• Clearly priced services and project timeframes – ensures a predictable

outcome

• Modular, yet integrated solutions – ensures long-term landscape integrity

• Support across all environments (on premise, mobile and cloud) -

leveraging the cloud to accelerate projects and deployment

SAP Rapid Deployment

solutions

Solution deployed in

weeks

Agenda Overview

Scope

Delivery Approach




Custom Database for Production installation

SAP Mobile Platform Server installation

including adding Cluster Nodes and Single-

host node

Installation and configuration of Nginx as a

Reverse Proxy

Installation validation

Patches apply

This Scope Item describes how to deploy the technical foundation that is common for Agentry apps,

including SAP Mobile Platform 3.0 Runtime installation, Reverse proxy installation and

configuration, and validation of the installation.

What's Included

Scope Item Highlights Installation and Configuration of SAP Mobile Platform Runtime 3.0

Image


Agentry Security Profile creation

HTTP/S Enablement

Single Sign On configuration

SSO configuration validation

CA root certificate import process on devices

Nginx as a Reverse Proxy Installation and

configuration

When running SAP Work Manager, one must prevent unauthorized access to critical information

This scope item provides the configuration for the internal and external network related system

components including the user authentication and landscape security

What's Included

Scope Item Highlights Network, Security, and Authorization Configuration

Image


Work Manager Server

installation/configuration

Import/Export Work Manager Application

Work Order/ Notification Distribution, LAM /

Non-LAM, Attachments, Inspection Rounds,

Push, Hold Reason, Activity Report, Time

recording configurations

Eclipse, Agentry Editor Plug-in installation

Agentry Client installation on iOS, Android,

and WPF devices

SAP Work Manager application is deployed on SAP Mobile Platform 3.0 as an Agentry application.

This Scope Item describes the installation and configuration activities that are required from Work

Manager Server to Work Manager Client

What's Included

Scope Item Highlights SAP Work Manager Mobile Solution Deployment

Image


Work Order Management on Mobile Device,

including optional components: ESRI GIS

Integration, Visual Enterprise Integration,

Crew Management

Customer Service Order Management on

Mobile Device, including optional

components: ESRI GIS Integration, Visual

Enterprise Integration

This Scope Item provides workers relevant asset information and history they require to inspect,

maintain, and repair assets safely, consistently, effectively, and efficiently.

The Scope Item provides workers relevant information on contracts and warranty, business

partners and installed bases required to plan and execute requested services.

What's Included

Scope Item Highlights SAP Work Manager End-to-End Scenarios

Image


GIS integration with SAP Work Manager

configuration. Specific to ESRI Geospatial

service provider

Merging Crew Management with SAP Work

Manager configuration

Building SAP Work Manager client with Visual

Enterprise integration

Linear Assets Management

DMS Attached Documents

Assessment Workshop Service

This scope item describes three optional components you can implement on SAP Work Manager

solution based on your requirement, including the new features GIS integration, Crew Management

and SAP Visual Enterprise.

What's Included

Scope Item Highlights Optional Advanced Features

Image

Agenda Overview

Scope

Delivery Approach




Also Consider SAP Mobile Platform rapid-deployment solution

SAP Mobile Secure rapid-deployment solution

SAP Maintenance Operations rapid-deployment solution

SAP Multiresource Scheduling rapid-deployment solution

Rapid Deployment of SAP Work Manager

Business Needs

Reduce maintenance costs

Give mobile technicians immediate access to work orders and equipment information

Automate processes for and improve visibility into maintenance

Delivery Approach Deployed and configured in up to a 3-tier landscape

Customer must have SAP Mobile Platform installed and configured in all the supported

landscapes.

The three deployment options include extra small, small, and large.

Optional components include a kick-off workshop, scope document, key user training,

testing, and support for going live (depending on the deployment option)

Train key users, provide defect resolution and go-live assistance

Value and Benefits

Increased productivity by eliminating paperwork and reducing foot traffic

Improving decision-making by giving mobile workers easy data access at the point of

performance

Gaining the maximum value from enterprise applications, such as SAP, with timely and

accurate data collection

Lowering operating costs by reducing overhead and getting more from existing

resources

Quickly Empower Your Workforce to Manage Assets in the Field. This service accelerates implementation of SAP Work Manager to enable

mobile access to plant maintenance processes in SAP ERP.


Rapid Deployment of SAP Work Manager Scope Summary

Foundation

WB1 Work Order Management on Mobile Device

WB2 Service Order Management on Mobile Device

Customer

Order Management

Create, Display, and Edit Work Orders

Issue component

Create measurement readings

View details of equipment and functional locations

Notification Management

Display, create, and edit notification

Out of Scope

Meter readings

High-availability support

Time Recording

Create timesheet

Deployment Options

On premise evaluation – Single -tier implementation

(Development)

On premise, small: Two-tier implementation

(development and QA)

On premise, large: Three-tier implementation

(development, QA, and production)

Optional Components

Deployment of single-node SAP Mobile Platform

Deployment of clustered SAP Mobile Platform

Document management system (DMS) Attachments (Equipment

and Functional Locations only)

Deployment and configuration of integration with ESRI GIS

products (equipment and functional locations only

Deployment and configuration of integration with Visual Enterprise

Set up of crew management (work order management only)

Linear asset management (work order management only)

Assessment workshop service


Rapid Deployment of SAP Work Manager V3.62 Scope Options

Scope option name Effort (Days)

09 Setting up Crew Management (Work Manager Only) 5

10 Linear Asset Management (Work Manager Only) 4

06 Attached Documents 4

00 Assessment Workshop 5

04 Deploying Single Node SAP Mobile Platform 5

07 Deploying and Configuring Integration with ESRI GIS 8

08 Deploying and Configuring Integration with VE 5

01 On Premise Evaluation 15.5

02 On Premise Small 32

03 On Premise Large Production 40.50

05 Deploying a Clustered SAP Mobile Platform 8


Rapid Deployment of SAP Work Manager V3.62 Deployment Option – On Premise Evaluation

Scope Option Base Options Options

ERP Work Orders

Single-Tier (Sandbox Deployment)

1 Device Type

Base Configuration (Push, Filters, Configuration of assignment type , HOLD

reasons, User Status Mappings, CATS Profile )

Assessment Workshop

Single Node SMP install

DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise

Crew Management

Linear Asset Management

ERP Service Orders Single-Tier (Sandbox Deployment)

1 Device Type



Assessment Workshop

Single Node SMP install

DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise


Rapid Deployment of SAP Work Manager V3.62 Deployment Option – On Premise Small


ERP Work Orders

2-Tier (Development & QA Deployment)

1 Device Type



Assessment Workshop

Clustered SMP install

DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise

Crew Management


ERP Service Orders 2-Tier (Development & QA Deployment)

1 Device Type



Assessment Workshop


DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise


Rapid Deployment of SAP Work Manager V3.62 Deployment Option – On Premise Large Production


ERP Work Orders

3-Tier (Development, QA & Production Deployment)

2 Device Types

Up to 10 users



Assessment Workshop


DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise

Crew Management


ERP Service Orders

3-Tier (Development, QA & Production Deployment)

2 Device Types

Up to 10 users



Assessment Workshop


DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise


Rapid Deployment of SAP Work Manager V3.62 Assessment Workshop (Optional)

As part of this Optional Assessment Workshop service a detailed workshop

shall be conducted to assess the current business processes of the customer

and identify the gaps between the rapid deployment solution scope and the

business processes. Requirements that cannot be covered by the rapid

deployment solution but are required for a fully functional productive

environment may then be implemented as part of a separate implementation

project

Assessment

Workshop

00

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 On Premise Evaluation

This is one of the three possible deployment options that may be chosen

This is a single tier implementation typically for Evaluation purposes. The

solution shall be implemented in the Development Environment only

A single Device type is supported with up to 5 devices

On Premise

Evaluation

01

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 On Premise Small


This is a two tier implementation in the Development and QA landscape

A single Device type is supported with up to 5 devices

On Premise

Small

02

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 On Premise Large Production


This is a three tier implementation in Development, QA and Production

2 device types are supported with up to 5 devices per device type

On Premise

Large Production

03

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 Deploying Single Node SAP Mobile Platform (Optional)

This is an optional component which the customer can choose to implement

when they don‘t already have the SAP Mobile Platform 3.0 installed already.

This option may be chosen along with any of the 3 deployment options

Single-Server

Deployment

04

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 Deploying a Clustered SAP Mobile Platform (Optional)

This is an optional component which the customer can choose to implement

when they don‘t already have the SAP Mobile Platform 3.0 installed already

and when a clustered environment is necessary


Clustering

Deployment

05

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 Attached Documents (Optional)

This optional Attached Document component supports accessing attached

documents maintained via the Document Management System (DMS) from the

mobile device. These documents may be attached to Master Data such as

Equipment and Functional Locations


Attached

Documents

06

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 Deploying and Configuring Integration with ESRI GIS (Optional)

This optional component supports the deployment and configuration of ESRI

GIS. The RDS shall support the Geo Spatial view for only Master Data –

Equipment and Functional Locations only


ESRI GIS

Deployment

07

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 Deploying and Configuring Integration with Visual Enterprise (Optional)

This optional component supports the deployment and configuration of the

Visual Enterprise components which enables the display of native VE files of

type .cgm or .vds. The RDS shall support native viewing of the files attached

only to Work Orders and/or Notifications using the Generic Object Services

(GOS) SAP Document Management Technology


Visual Enterprise

Deployment

08

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 Setting up Crew Management (Optional)

This optional component supports the deployment and configuration of Crew

Management which enables Crew and Vehicle management.

This component is relevant only when implementing the Work Order

Management on Mobile Device


Crew

Management

09

DEV QAS

PRD


Rapid Deployment of SAP Work Manager V3.62 Setting up Linear Asset Management (Optional)

This optional component is available from ECC 6.0 EHP5 onwards. It provides

the ability to view details of and maintain Linear Assets. When selected for

deployment, additional linear details for the assets will be available on the

mobile application for the purpose of viewing.

This component is relevant only when implementing the Work Order

Management on Mobile Device


Linear Asset

Management

10

DEV QAS

PRD


Key Service Deliverables

Installation check

Support for Customer Selection of

Options

Activation of Solution and Options

Confirm Activation

Key User Training

Assistance for Testing

Assistance for Switch to Production

Assistance for Go Live Support

What does Service Provider deliver?

Provide the IT infrastructure (server)

Provide fixed contact people in the

Business and IT departments

Document Customer Options

Attend Key User Training

Provide Technology support

Execute User Acceptance Testing

Conduct end-user training

Switch Solution to Production

Go Live Support

What do customers have to do?


Assemble to Order: Combine Services into One Project

Provides a new way to deliver projects faster based on engineered

services and implementation content

An engineered delivery model uses local, near-shore and offshore

resources

Assemble to Order (A2O) combines multiple rapid-deployment solutions and engineered services into

a single implementation project. It provides a faster lower cost alternative to the traditional design-

based approach.

Rapid-

deployment

Solution

Engineered

Service Design Based Tasks

for extra scope

+

Extra A2O tasks for

design, integration,

testing and

governance.

+ =

Project Rapid-

deployment

Solution

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=rSzcIJC15gIGuM&tbnid=3F_4LS83juOEpM:&ved=0CAUQjRw&url=http://commons.wikimedia.org/wiki/File_talk:Cross_made_of_6_cubes.svg&ei=ruydUe3ZJsrWtQbHvoDACw&bvm=bv.46865395,d.Yms&psig=AFQjCNFYztQinp7oyfJ55LRniomxVhpiJQ&ust=1369390626670607

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=rSzcIJC15gIGuM&tbnid=3F_4LS83juOEpM:&ved=0CAUQjRw&url=http://commons.wikimedia.org/wiki/File_talk:Cross_made_of_6_cubes.svg&ei=ruydUe3ZJsrWtQbHvoDACw&bvm=bv.46865395,d.Yms&psig=AFQjCNFYztQinp7oyfJ55LRniomxVhpiJQ&ust=1369390626670607

Agenda Overview

Scope

Delivery Approach




Which software is used?

SAP Work Manager 6.2

SAP Mobile Platform 3.0

SAP Mobile Platform SDK 3.0

SAP ERP

SMFND 610_700

SMERP 610_700

SAP GUI for Microsoft Windows

SAP Multiresource Scheduling add-on based on SAP ERP (Optional)

SAP Multiresource Scheduling add-on based on SAP NetWeaver (Optional)

Notes: refer to software requirements documentation in this rapid deployment solution for detail information


Agentry on the SAP Mobile Platform

SAP Business Suite

Internet

SAP Mobile Platform (SMP)

SAP Mobile Platform (SMP)

SDK

https://

Clients

Agentry Test Environment (ATE)

Mobile Add-on

Agentry Administration

Agentry Editor IDE

Agenda Overview

Scope

Delivery Approach

