sap's orchestration overview

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  • SAP Solutions

    SAPs Orchestration Overview October 2013




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  • 2013 SAP AG or an SAP affiliate company. All rights reserved.

    Table of Contents

    4 Executive Summary Single Sign-On and Identity Management

    Application and Business Partner Integration

    Master-Data Management

    Business Process Management

    6 Introduction and Scope Business Processes

    9 Single Sign-On and Identity ManagementEmployee Scenario

    Consumer Scenario

    Business Networks

    13 Application and Business Partner IntegrationTypes of Application Integration

    Application Integration Architecture

    SAP Solutions for Application Integration

    Business Partner Integration

    17 Master-Data ManagementMaster-Data Technology

    19 Business Process ManagementBusiness Rules


    Process Optimization

    24 Outlook and Conclusion

    25 Find Out MoreContact Information

    About the AuthorsDr. Bernhard Drittler and Dr. Ralf Dentzer are members of the products and innovation area at SAP.

  • 3Orchestration Overview 2013 SAP AG or an SAP affiliate company. All rights reserved.


    This document provides an overview of SAPs orchestration approach and concept. It contains current and intended strate-gies, developments, and functionalities of SAP solutions, applications, and technologies and is not intended to be bind-ing upon SAP to any particular course of business, product strategy, or development; its content is subject to change with-out notice.

    This document is not subject to your license agreement or any other service or subscription agreement with SAP.

    SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or complete-ness of the information, text, graphics, links, or other items contained within this material. This document is provided with-out a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fit-ness for a particular purpose, or noninfringement.

    SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective prod-ucts is not affected. SAP has no control over the information that you may access through the use of links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages or their content.

    All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the publication date, and they should not be relied upon in making purchasing decisions.

  • 4 Orchestration Overview 2013 SAP AG or an SAP affiliate company. All rights reserved.

    Executive Summary

    Today CIOs and IT managers are challenged with new business trends that can be tackled with software innovations that enhance customer collaboration, shorten response times, improve decision making, identify upcoming exceptions, or make operations in general more efficient. While the IT department has to integrate these innovations, it also has to keep business-critical processes running smoothly. On top of that, IT must provide access to applications via multiple channels, secure user access from all kinds of devices, integrate processes and data, keep master data consistent, and ensure optimal process execution. Why emphasis is shifting to orchestration is clear. Orchestration the ability to manage and optimize business processes end to end, throughout the enterprise and across enterprises has become a key IT capability.

    Orchestration at SAP addresses these requirements. It helps IT staff create, manage, enhance, and secure new and existing business solutions while they keep business-critical processes running smoothly. This paper provides a comprehensive view of this orchestration approach. It shows interconnections between key scenarios, reference architectures, and SAP

    software and service products. It covers the key concepts of single sign-on and identity management, integration of applica-tions within an enterprise and with a business partner, master-data management, and business process management (see Figure 1). Application lifecycle management, although a part of orchestration, is not covered.

    Figure 1: Orchestration of End-to-End Processes

    Identity management and single sign-on

    Business process management

    Application integration

    Master-data management

  • 5Orchestration Overview 2013 SAP AG or an SAP affiliate company. All rights reserved.

    SInglE SIgn-On AnD IDEntIty MAnAgEMEnt

    In a world of interconnected on-premise, cloud-based, and mobile solutions, end users access a number of applications, even when performing work within a single business process. User efficiency would be severely impaired if they had to con-tinually enter different IDs and passwords to access all this software. The solution is to allow users to access all software and systems with a single logon. This requires a single sign-on infrastructure in combination with identity management. For some time now, SAP has been supporting both in its on-prem-ise software. SAP extends these features to the cloud and sup-ports open standards like Security Assertion Markup Language (SAML) and OAuth, an open standard for authorization.

    APPlICAtIOn AnD BuSInESS PArtnEr IntEgrAtIOn

    The classical and essential area of orchestration is the integra-tion of applications and business partners in order to compose end-to-end software support for business processes. The growing number of distributed applications both on premise and in the cloud greatly increases the need for integration. Inte-gration covers a wide spectrum of IT tasks, from providing high-speed, high-volume message-based communication to ensuring maximum throughput for the transfer of large data quantities. SAP provides a well-established on-premise integra-tion technology to integrate on-premise and cloud applications from SAP and other vendors.

    For those businesses that do not want to operate their own integration technology on premise, SAP has a cloud-based integration platform that offers integration technology as a ser-vice and leverages well-established concepts of on-premise integration technology. Combined, cloud and on-premise tech-nologies form a powerful hybrid integration approach. SAPs strategy is complemented with prebuilt integration content for standard processes composed of SAP applications.

    MAStEr-DAtA MAnAgEMEnt

    Master data is used in multiple steps of a process, and high-quality master data that is consistent along the process chain is important for successful process execution. In simple sce-narios, master-data distribution based on standard integration technology is sufficient. In the case of more complex scenarios, additional support may be required, for example, for rule-based validation, enrichment, and duplicate checks. Furthermore, it may be necessary to consolidate master data from multiple sources or introduce a process for creating and changing mas-

    ter data centrally, including approval workflows, to comply with a company-specific governance policy. SAP offerings cover all these requirements.


    While business process management in general addresses the whole enterprise and IT landscape, this document focuses on keeping processes across business applications executing smoothly. Important innovations specific to this topic are tak-ing place in the areas of collaboration and optimization.

    Human collaboration during business process execution has always been an important consideration. Tool-based collabora-tion increases the efficiency with which business can be con-cluded, but collaboration should not end at the enterprise boundaries. For example, the preparation of a quote or resolu-tion of a delivery issue should be conducted by internal experts together with customer representatives. SAP helps strengthen collaboration within the enterprise by continually adding more collaboration features to its applications. SAP also enables col-laboration with parties beyond the enterprise with solutions that utilize cloud infrastructures.

    Process optimization has been a topic in business process management for more than 20 years. Recognizing this, SAP offers services to optimize processes as part of its support offering. In addition, visibility into core processes in SAP soft-ware has been enabled through process-logging functions now included in SAP software.

    With the SAP HANA platform, the in-memory computing tech-nology from SAP, it became possible to realize process optimi-zation in ways never possible before. Detailed visibility of run-ning processes in applications, combined with application data, provides new insight in real time. Operational analytics and decision management help business users focus on exceptions and resolve them promptly. In the future, this insight may be complemented with knowledge gained from process mining, which could lead to an enhanced understanding of why some processes perform better than others and what is necessary to improve process execution.

    In the following sections we describe how SAPs approach addresses the needs involved in orchestrating b


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