sarah mbatha & marc molloy mumtaz samad & marc molloy
TRANSCRIPT
Sarah Mbatha &Marc MolloyMumtaz Samad & Marc Molloy
Why we do it
The journey so far
Our offer: does it work?
Lessons learned
The future
2005-11:
714 into jobs – using a small team
Developed our knowledge base
Developed a responsive service
Incorporated models of best practice / Matrix Accreditation
2012:
Process mapped customer journey
Externally bench marked service
Developed value for money baseline
Initiated employment control group study
2012-13:
Launch of 1,000 into jobs (2012-2015)
Linked to Family Mosaic manifesto – Health, Wealth and Wellbeing
Employment target linked to staff annual bonus
Created staff support ‘pledge’ events
2013-14:
Celebrate ‘success stories’ internally
Renew staff ‘pledges’ and update teams on outcomes
Additional £1 million for employment support initiatives
Service Ethos:
Jobs for people, not people for jobs
Customer led relationship
Non competitive team culture
Personalised support
Pre & Post employment training
Employer engagement (not a brokerage)
Support transition to employment
Innovative Courses:
Get that Job
Get that promotion
Start your own business
Employment Boot Camp
Employment Boot Camp:
What is it?
How does it work?
Outcomes
Making a Difference:
“I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high”
Daniel 42
Making a Difference:
“I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high”
Daniel 42
Courses:
EBC: 31% into work
Youth EBC: 45% into work
GTJ: 40% into work
Care & Support staff training
People in work:
637 into Work (April 2012-Present)
118 Apprentices
85 Care & Support Customers
Outputs:
301 into work (2012-13)
148 into work (2013-14; Q1-2)
91 apprentices
80% retention rate (3months)
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2
Reduction in arrears
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Support career progression
Support affordable childcare
Focus on over 50s
Business start-up courses
Fixed term tenancy offer
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