2014-2015ANNUAL REPORT

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Safety-Centered Leadership - Page 12

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TABLE OFCONTENTS

SARC Vision:“Persons of all abilities reaching their potential and enjoying full citizenship”

SARC Mission:To provide vision, leadership, and support through advocacy, education, and the

development of personal and employment opportunities.

SARC Board of Directors 2014-2015 4

Message from the Executive Director and SARC Board President 5

Organizational Profile 6

Service Enhancements 8

Building on Success 13

Organizational Performance 14

Financial Statements 18

4 2014-2015SARC BOARD OF DIRECTORS

Gwen Loewen, North WestMenno Homes of Saskatchewan, Inc.

The SARC Board of Directors includes representatives from SARC Member Agencies across Saskatchewan and provides governance and leadership for the provincial association.

Executive Committee:• Al Love• Brian Haswell• Lionel Prefontaine • Jim Frape• Shirley Sawatzky

SARCAN Committee:• Jim Jensen• Brian Haswell• Joe MacLeod• Shirley Sawatzsky

Member Services: • Esther Redden• Glen Holmwood• Gwen Loewen• Kim Edmunds

Finance/Pension & Benefits:• Lionel Prefontaine• Lynne Demeule• Jim Frape•Murray Baird

SARC Board Committees

Joe MacLeod, North WestColumbian Industries, Inc.

Kim Edmunds, South ManagerWest Central Abilities, Inc.

Murray Baird, North EastPine Industries/Community Service Centre

Jim Jensen, North Manager Porcupine Opportunities Program, Inc.

Esther Redden, South West West Central Abilities, Inc.

Lynne Demeule, South Associate Cheshire Homes of Regina

Jim Frape, South EastPipestone Kin-Ability Centre, Inc.

Lionel Prefontaine, TreasurerExternal Appointment

Shirely Sawatsky, South WestWheatland Regional Centre

Glen Holmwood, North EastPorcupine Opportunities Program, Inc.

Brian Haswell, South EastCosmopolitan Learning Centre, Inc.

Al Love, North AssociateCanadian Deafblind Association - SK Chapter

5MESSAGE FROM THE BOARD PRESIDENTAND EXECUTIVE DIRECTOR2014-2015 saw the third year of our 2012-2016 Strategic Plan come into fruition with steady development in our four key theme areas: Training, Consulting, Services and Leadership

As we look back on the past year at

SARC, there is one theme that stands

out: realization. We have discussed, we

have debated, we have envisioned and

we have planned - and now, we are

seeing the reality of what that means.

For those of us who are big picture

thinkers, the details are starting to be

revealed. For those of us who are detail-

oriented thinkers, we can now see an

aerial view of our accomplishments and

how it all fits into the big picture.

When a strategic plan is created,

it needs a solid frame. It needs to

withstand being picked apart, ripped

up, then put back together again.

It’s like a Rubik’s Cube. You turn it,

twist it and jumble it up, knowing that

eventually, with some persistence, it will

all match up again.

In the previous year, we celebrated

milestones and revitalized our brands.

We recognized the importance of who

we were, and what we’ve become -

the foundation for moving forward.

Throughout this year’s Annual Report

you will see this vision start to become

a reality. You will see how our four key

themes tie our projects together.

Training We have listened to our Members and

our SARCAN employees about the

importance of quality training. When

you have the right knowledge, tools and

information to do your job, you become

engaged and confident in your role.

SARC Member Agencies have sent a

record-breaking amount of staff to

trainings, with 786 training spots filled.

SARCAN staff were trained on how

to give great depot tours. They took

the information they received and

made it their own. They are true

SARCAN ambassadors; not only are

they educating young people, but

they are demonstrating the value of

recycling in their communities across

Saskatchewan, each and every day.

ConsultingWe worked with government to

establish task teams for the CBO

Sustainability Project. We will continue

to represent and engage with our

Membership in this very important work

of securing a sustainable sector.

ServicesStrategic Planning has become

an instrumental tool to establish

long term goals and vision for an

organization. SARC offers this service

to our Members, and, last year, the

program was revitalized. So far, we have

had seven Members and one other

nonprofit organization take the session.

LeadershipSARCAN Recycling experienced the

highest return volume ever this year

at 405.6 million beverage containers.

This was not only an accomplishment

in terms of sheer volume, but also in

terms of efficiency. Gaining efficiencies,

as well as implementing measurement

and analysis tools is an important

theme for SARCAN, and the results are

starting to materialize.

The development of strong leaders

is essential to longevity. LEAP, SARC’s

new leadership development program,

enjoyed a successful first year with 23

Graduates of the program.

This year SARC’s commitment to safety

was realized through the development

of the SARC Safety Management

Program (SSMP), a symposium on

safety, as well as the hiring of a Safety

Manager. Through these initiatives, we

are setting the bar high for safe work

practices, now, and into the future.

As we reflect on these accomplishments

we can see that momentum is building.

The future is ours to develop!

Amy McNeilExecutive Director

Al Love Board President

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Organizational Profile

SARCAN RECYCLING EDUCATION PROGRAMSARCAN’s new program informs Saskatchewan youth on the importance of recycling

Throughout 2014-2015, SARCAN developed a new education program so students could learn about the importance of recycling, as outlined in the 2012-2016 Strategic Plan. The result is a three-pronged approach that encompasses all types of people who are learning, or teaching, about SARCAN.

For StudentsA new section on the SARCAN website was designed for kids and features information on bottle drives, how to create a “green team” at your school and a new video called “How SARCAN Recycles: The Incredible Journey”. The video is a behind-the-scenes look at the journey a recycled beverage container goes on, from the time it arrives at SARCAN, to the processing plant, to secondary processing, where the materials are made into new, useful products. The video provides fun and interesting facts to keep viewers of all ages engaged.

For EducatorsFourteen lesson themes for teachers educating about recycling were developed and are available on the SARCAN website. The lessons integrate recycling into subject areas such as Arts, Math, Language Arts, Physical Education, Science, and Social Studies. Links to the Saskatchewan Education Curriculum Outcomes and Indicators are at the end of each theme so teachers can easily make connections with the lesson and the curriculum needs of their grade level.

For SARCAN Staff and SupervisorsA depot tour guide, including visuals like process flows, facts and statistics, were developed for depot supervisors and staff to use when they give tours. A tactile toolkit was also created for each depot that shows examples of what recycled materials look like in downstream processing from plastic flakes to glass beads to aluminum ingots. The tactile toolkits will also be made available for teachers to use through their school board’s resource centre in the fall of 2015.

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In the 2014-2015 year, SARC attended 11 career fairs across Saskatchewan to talk to students, professionals and other types of job seekers about Caring Careers and opportunities at SARC Member Agencies.

SARC attended career fairs in many Saskatchewan communities to ensure a good cross-section of the population was able to learn about Caring Careers and jobs in the disability services sector. Career fairs were attended in Melfort, Rosetown, Moose Jaw, Prince Albert, Saskatoon and Regina. We also organized the second annual job fair at Camp Easter Seals, which provided attending Member Agencies an opportunity to network and potentially hire the experienced camp staff in the off-season.

At these career fairs, we promoted the Caring Careers website as a one-stop shop to students and job seekers as the place to go to apply for jobs in the sector.

Many people were also interested in SARC and the services that we provide our Membership. What made these career fairs the most successful

was involvement from a number of SARC Member Agencies who attended to promote working in the sector and interact directly with job seekers.

For the second year in a row, SARC sponsored a table with four Direct Support Worker students at the Saskatchewan Polytechnic Business & Industry Dinner. The proceeds from the dinner go to supporting scholarships and bursaries for Saskatchewan Polytechnic students, and the event provided another valuable opportunity to engage one-on-one with students interested in our sector’s career opportunities.

CARING CAREERSOUT IN THE COMMUNITYJob seekers across Saskatchewan were introduced to potential jobs in the disability services sector through the Caring Careers Brand in 2014-2015

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The 2014-2015 year involved a lot of work towards our priorities outlined in the 2012-2016 Strategic Plan in the areas of Strengthening Leadership Services and Building Leadership and Skill within Direct Support.

Within these priorities the objectives of implementing the Leadership Excellence Advancement Program (LEAP) as well as establishing resources and supports specifically aimed at Direct Support Professionals and Program Coordinators came to fruition. Through events relating to Supported Employment to a new training program for medication assistance, we have never had more professional development opportunities for Direct Support Professionals.

BEST PRACTICES

Service Enhancements

Hard at work: Jess got hired full time as a cook at Boston Pizza with the support of Humboldt and District Community Services.

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A YEAR OF PROFESSIONAL DEVELOPMENT

April

June

September

February

New and Improved Strategic Planning SessionSARC’s Strategic Planning Session is a facilitated process which assists nonprofit organizations in identifying and clarifying their future goals and objectives, including outlining a method for implementing the strategic plan. After undergoing a detailed internal review and update, SARC’s streamlined process was unveiled in April 2014. In the 2014-2015 year, seven SARC Member Agencies and one other nonprofit organization went through the process. Feedback on the session was very good; organizations have called the session thought provoking, thorough, informative and valuable. We’re looking forward to another busy year of Strategic Planning!

CASE Conference Returns to SaskatchewanSARC partnered with the Canadian Association for Supported Employment (CASE) to host the 2014 CASE Conference in Regina. The conference, titled “Workplace Diversity - The Big Picture... The CASE Continues”, featured keynote speakers Dr. Richard Pimentel and Cory Johnson. Annette Burrows, a presenter from British Columbia, hosted two concurrent sessions that were very well attended. Speakers inspired conference attendees to have several group discussions after the sessions. There were 233 attendees, including representation from every Canadian province except Prince Edward Island, as well as attendees from the United States and one attendee from Australia!

Launching LEAPIn September of 2014, SARC launched its first year of the Leadership Excellence Advancement Program (LEAP), an exciting new training for existing and up-and-coming leaders in the nonprofit sector. LEAP features a comprehensive learning approach that encompasses major aspects of running a nonprofit organization with best practice standards. 23 Graduates will complete the inaugural year.

SARC Introduces Medication Assistance Training SARC Members established the need for medication assistance training for direct support professionals in the disability service sector. SARC worked in consultation with the Membership throughout the 2014-2015 year to develop a new online training platform for medication assistance. The training is designed to appeal to all types of learning styles through text, voice narration and videos. It is conveniently available through SARC’ s website so learners can take a self-paced approach.

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Disability Employment Awareness Month (DEAM)

SARC celebrated DEAM in October 2014 through initiatives to raise awareness about hiring people with disabilities and the benefits to businesses that diversify their workforce

The Government of Saskatchewan proclaimed October 2014 as Disability Employment Awareness Month (DEAM). Events happened across Saskatchewan throughout the month to raise awareness about hiring people with disabilities and the benefits to businesses that diversify their workforce. SARC planned a social media takeover of Supported Employment throughout the month and we participated in an event called MentorAbility Day on October 1st to kick-off the festivities.

On MentorAbility Day, SARC invited a potential job seeker, Audrey Bueckert, to shadow a variety of positions at the SARC Office as part of her process to explore potential career paths. Audrey spent the afternoon with different people at SARC to get an understanding of what is involved in different roles. She spent time with SARC’s Director of Member Services, Executive Assistant and Member Services Administrative Assistant. A video of Audrey’s experience is available to view on SARC’s website.

Tracy Whitehead, SARC’s Executive Assistant (left), provides Audrey Bueckert, a potential job seeker (right), with a realistic preview of what it’s like to work at SARC in her role of supporting the Executive Director and the SARC Board of Directors.

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COMMITTMENTTO SAFETYSARC Hires Safety ManagerA safety-centered culture starts at homeIn the 2014-2015 year, the SARC Board of Directors approved an amendment to the existing organizational structure to include a new position where the primary focus is health and safety. The position is a tremendous asset to SARC and SARCAN, serving as a resource to SARCAN regional managers, plant managers, depot supervisors, Occupational Health and Safety Committees throughout the province, as well as SARC’s head office and the senior management team.

Safety Symposium + SSMPBest practices available in a easy to use toolkitIn 2014, SARC held its first annual Safety Symposium. This two-day event was the first of its kind in Saskatchewan and provided valuable safety information for all levels of workers and managers in Community Based Organizations. This event was an incredible success, reaching hundreds of people throughout the province. The symposium also saw the launch of SARC’s Safety Management Program (SSMP), a new toolkit that provides Community Based Organizations with assistance and guidance on the development and/or enhancements of their organization’s own health and safety program.

Safety-Centered LeadershipSARC’s Executive Director recognized by the Service & Hospitality Safety AssociationSARC’s Executive Director was recognized in 2015 for leading the association along a safety-centered path at record speed. In 2012, she signed the Saskatchewan Health & Safety Leadership Charter to show her commitment to safety in both the association and in the community. In addition to providing resources and training to the Membership, SARC has also attended SHSA training sessions, always focusing on improving products and services. Because the SHSA and SARC have many shared Members, the associations can better work together to affect a large group of people in the province.

PART® + TLR®SARC’s Manager of Program Support becomes certified instructorThrough the Saskatchewan Association for Safe Workplaces in Health (SASWH), SARC’s Manager of Program Support received a Certificate of Competency and completed the instructor-level status process for both the Professional Assault Response Training (PART®) and Transfer Lift Reposition (TLR®) in the 2014-2015 year. This means that SARC now has the capacity to have train-the-trainer programs for SARC Members and any other interested organizations. PART® is designed to assist staff with a means of identification and appropriate response to potentially assaulting/aggressive situations. TLR® is an injury prevention program designed to promote healthy lifestyles and safe work practices for anyone associated with moving people and/or objects.

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CBO SUSTAINABILITY PROJECTSARC and its Members work with government on the development of a multi-year plan to create long-term sustainability at Community Based Organizations

The CBO Sustainability Project was initiated by the Ministry of Social Services and informed by a consultation process and report commissioned from MNP. The 2014-2015 year saw the release of the final report from MNP as well as the development of Task Teams to work through the recommendations as outlined in the final report.

This multi-year plan aims to create long-term stability, healthy growth, and effective service delivery for CBOs that deliver residential and day program services for individuals with intellectual disabilities and critical in- home support, residential, and counseling services for children in need of protection and their families.

The project is being guided by the Provincial Partnership (Ministry of Social Services and SARC) and representatives from Child &

Family Programs. The Task Teams consist of representatives from the Ministry, SARC, and CBOs funded by Community Living Service Delivery and Child and Family Programs.

The task teams are: • Outcomes Based Funding• Shared Services• Governance• Quality Assurance• Attraction, Retention and

Compensation

Four of the five task teams began their work in 2014-2015. The Attraction, Retention, and Compensation Task Team will begin their work in the 2015-2016 year after being informed by the work of the other Task Teams.

Many SARC Members agreed to contribute their time and talent to these task teams. Opportunities for additional Membership involvement/consultation will

unfold through each Task Team’s work plan development in the upcoming year.

SARC continues to look forward to representing the Membership in this very important project. The long-term recommendations as outlined in the final report will be key to the sustainability of the disability services sector. It’s a multi-year plan, and SARC will continue to report to the Membership as the project progresses. In the Members Only section of the SARC website, there is an area that houses all communication related to the project, so SARC Members can stay informed on the progress.

The CBO Sustainability Project aligns with SARC’s 2012-2016 Strategic Plan priorities of prospecting best practices in disability service delivery and contributing to the sustainability of services provided to our Members.

Building on Success

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MEASURINGFOR LONG-TERM SUCCESS

Organizational Performance

SARCAN introduces sophisticated methodology to increase capacity to measure

Costing MethodologyIn 2014-2015, SARCAN introduced a new costing methodology. This holistic approach is based upon integrated time and motion studies which enables SARCAN to better represent true operating costs as well as identify areas to improve. In 2014-2015, the costing model was used to define the operating costs for industry-standard beer bottles and electronics recycling. This approach will be used in future years to assess existing contracts and new recycling opportunities.

Wait-time AnalysisSARCAN underwent an in-depth study to look at exactly how long our customers spend with us per visit. Customers were timed from entering the depot, to their order being counted, to the cashier paying them. Our research team tracked 1,467 customers at 19 different depots on 47 days to get an overall snapshot of SARCAN’s service times throughout the province.

There are many factors that were observed and found to have an impact on wait and service times, including: size of

depot (and its corresponding catchment area), order size, number of employees working, number of chutes available to use at the depot, the presence of marshaling/express lines, as well as weather. This study enables SARCAN to look at benchmarking and to standardize the service customers receive at all depots to ensure a more positive customer experience.

Customer Satisfaction SurveySARCAN surveyed the attitudes and opinions of actual customers throughout the summer of 2014. In total,1,606 people completed the survey at 12 SARCAN locations.

Based on survey results, SARCAN is exploring and testing after hour options un a number of communities.

In total, 98% of customers surveyed reported that they were “satisfied” or “very satisfied” with the customer service they received . The majority of people surveyed (61%) have indicated that one of the best parts about the services provided by SARCAN Recycling is the employment opportunities it creates for people of all abilities.

The Honourable Ken Krawetz cuts the ribbon at the Preeceville Grand Opening.

The Honourable Dustin Duncan cuts the ribbon at the Weyburn Grand Opening.

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Growth Across the ProvinceThe 2014-2015 year saw new depots for Preeceville and Weyburn, as well as a depot expansion in Redvers and others. The town of Kyle received their first SARCAN depot in 2014, which was met with great enthusiasm by the town and surrounding lake communities. The announcement of a new depot planned for Buffalo Narrows happened in 2014-2015 as well. This will allow SARCAN to make services more accessible in the north.

SARCAN introduced a new flattening equipment to some of its largest depots in the 2014-2015 year. Manufactured by Next-Gen, this new flattening equipment has yielded an immediate savings of 300 semi-trailer loads in one year, just in the northern part of the province. Depots will continue to be fitted with the technology throughout the upcoming year.

Gaining Efficiencies: POS and Drop n Go Complete Pilot Project in 2014-2015

The 2012-2016 Strategic Plan recognized the importance of reducing customer wait times and gaining efficiencies. A pilot project was conducted in the 2014-2015 year to create efficiencies at the depot. This project was comprised of two components: having a POS system for cashiers and depot supervisors, and Drop n Go, a new automated process to appeal to customers who want to return their beverage containers quickly and receive their deposit refunds at a later date through an electronic funds transfer.

Point of Sale (POS) SystemThe new point of sale system allows customers to see their order being totaled on a computer screen. It also frees up the depot supervisor’s time by streamlining daily reporting and accounting functions.

Drop n Go

Based on the concept that not all SARCAN customers have time to wait in line, a new service was developed called Drop n Go, which allows customers to drop off their beverage containers at the depot and leave. In downtime, SARCAN employees will count the order, and the money will be sent to the customer through an electronic funds transfer.

The pilot project was considered a success; as such, the POS and Drop n Go technology will be rolled out to the other 16 Extra Large depots in Saskatchewan in the 2015-2016 year. Additional testing will continue as the system rolls out in different communities.

Light of the Prairies visits the SARC Office

Children learning about SARCAN Recycling

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SARC: Diversifying revenue sources to ensure a sustainable future One of SARC’s strategic goals as outlined in the 2012-2016 Strategic Plan is to ensure a sustainable future and that requires responsible financial planning and spending across all divisions.

The focus for achieving sustainability is on the diversification of our revenue sources. This is being achieved through the expansion of training programs and resource materials offered. This was reflected during the year with a 44% increase in training and resource revenues, which helped to reduce our deficit. SARC’s grant funding can fluctuate depending on the nature of planned activities – the increase in operating grants in 2014-15 reflected funding secured for positions within SARC for the provision of services to the sector; positions which were previously unfunded. Project grants decreased as a result of cardboard and paper recycling funding which ended in 2014 ($440,000) and fluctuations in funding for the Supported Employment Transition Initiative. Our Provincial Training Committee grant remained at a consistent level ($120,000) during the year; however, the related revenue was $40,000 less, as it will be used in the next fiscal year. Our overall expenses were managed to stay in line with our incoming revenues.

SARCAN: Costs controlled during record-breaking year SARCAN Recycling had a great year with 405.6 million containers returned, setting a new record for total containers collected. Our return rates remain the highest in Canada at 86.5%.

Throughout the year, there were five record setting months where record high container volumes were collected by our depots. For SARCAN, the focus for achieving sustainability is on controlling costs to ensure longevity of the system and this has been a focus for the last number of years. In the 2014-2015 year, we were able to continue that trend with an increase in expenses of 2.5%. This expense increase was less than our increase in revenues, and in line with the increase in containers. Our Total Cost Per Legislated Container was 6.9¢ per container versus 6.8¢ per container in 2013-14. Salvage revenue was up $1M over 2014 due to a combination of the increased volumes and the fluctuation in the exchange rate on the US dollar. Out of our net income of $4.4 million, there is $0.8 million paid out to the system stakeholders and a significant amount will be invested in capital improvements throughout the province, including an expansion to Regina’s processing plant, in the upcoming year. In the non-legislated programs, Electronics saw the end of disassembly as the last centre shut its doors on March 31, 2015, and the previous centres closed in 2013-14 – this impact was seen in both revenues and expenses. The net income in UDRS is restricted to that program and not for general use.

FINANCIAL HIGHLIGHTS

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FINANCIALRESULTSSARC Financial Results 2014-2015SARC’s operations encompass a variety of services and activities in support of the disability services sector. These include membership association activity, training and resources, Consultants (Human Resource Consul-tant, Labour Relations Consultant, and Facility Planner), Administration and Projects (Supported Employment Transition Initiative (SETI) and Provincial Training Committee (PTC) – in 2014, Projects also included the funding to support cardboard and paper recycling which is no longer being received.

Year ended March 31 (in $000): 2015 2014 % change

Revenues $2,005 $2,234 -10.25%

Grants - Operational $761 $664 +14.61%

Grants - Projects $565 $1,016 -44.39%

Training and Resources $300 $209 +43.54%

Other $379 $345 +9.86%

Expenses $2,171 $2,551 -14.90%

Membership Association Activity $225 $207 +8.70%

Training and Resources $440 $371 +18.60%

Consultants $439 $454 -3.30%

Projects (SETI and PTC) $565 $1,016 -44.39%

Administration $313 $290 +7.93%

Amortization $100 $109 -8.26%

SARC Bark (net of product sales) $89 $104 -14.42%

NetLoss ($166) ($317) +47.63%

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Year ended March 31 (in $000): 2015 2014 % change

Revenues $33,485 $31,050 +7.84%

Expenses $29,042 $28,346 +2.46%

NetIncome $4,443 $2,704 +64.37%

NumberofContainersReturned 405.6million 403.4million +0.55%

SARCAN Financial Results 2014-2015SARCAN Recycling is a Division of SARC. SARCAN’s operations are divided into three main Programs – legislated, which is the collection and recycling of used beverage containers and is legislated by the Ministry of Environment, non-legislated which includes used paint and end-of-life electronics, and Unified Dairy Recycling System (UDRS) which includes milk containers (jugs and cartons).

Year ended March 31 (in $000): 2015 2014 % change

Revenues $1,709 $2,569 -33.48%

Expenses $1,613 $2,528 -36.16%

NetIncome $95 $41 +131.71%

PoundsofMaterialsCollected 7.8million 8.2million -4.88%

Year ended March 31 (in $000): 2015 2014 % change

Revenues $571 $606 -5.78%

Expenses $308 $531 -42.00%

NetIncome $263 $75 +250.67%

PoundsofMaterialsCollected 634,733 1,006,276 -36.92%

Legislated Programs (Beverage Containers)

Non-Legislated Programs (Used Paint, Electonics)

Unified Dairy Recycling System (Milk Containers)

111 Cardinal Crescent | Saskatoon, SK S7L 6H5

contact@sarcan.sk.ca | www.sarcsarcan.ca