saug summit 2012 + sap forum australia event program

SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA

Event Program

Melbourne Convention & Exhibition Centre21 – 23 August 2012

The SAP Australian User Group (SAUG) and SAP Australia would like to thank all sponsors for their support and contribution to the Event. We especially would like to extend recognition to the top-level sponsors. Please take time to visit all exhibitors while in Melbourne.

2 SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA

THANK YOU FROM SAUG AND SAP

ENTERPRISE DATA SOLUTIONS

PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

SAUG CIO FORUM + NETWORKING EVENT SPONSOR

AndREW BARkLA President and Managing director SAP Australia new Zealand

Welcome to the SAUG Summit 2012 and SAP Forum Australia.

We are very pleased to bring you the best of both programs in one location. during the next three days you will have the opportunity to:

• NetworkwithfellowSAUGmembers,SAPcustomers,experts,partners,SAPMentors and others

• Exchangeideasandinsightsduringtheinternationalkeynotes,customertransformation stories,technologyexpertsessions,andmentortheatreexchanges

• Gainaccesstotheverybestresourcesintheindustrythrough30+serviceandsolution providers all under one roof

• CelebrateduringTuesdayevening’scocktailparty,thankstoTelstra

ThiseventseesthelaunchoftheSAUG’snewimagerywhichvisuallyreinforcestheSAUG corevaluesofnetworking,knowledgeandaunifiedvoiceofinfluencetoSAPforthesuccess of the user community.

For40years,SAPhashelpedcompaniesrunbetter.Today,withmobile,analytics,cloud, anddatabaseandtechnologysolutionsforyourindustryandlineofbusiness,youcan run like never before.

SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA 3

WELCOME

IAn HARvISOn Chairperson, SAP Australian User Group (SAUG)


YOUR EXPERIENCESAUG SUMMIT 2012 + SAP FORUM AUSTRALIA

On-Site Event ProgramThisguideprovidesyouwithanoverviewoftheagenda,speakersanactivitiesforthe 2012 program.

Social MediaJoin the conversation on twitter:

• #SAUGsummit

• #SAPforum

• #SAUGMentorWrap to ask questions of the SAP Mentors

Networking OpportunitiesWe have many opportunities for you to connect with peers and make new connections while at the event. See our section on networking for further details.

Wireless AccessTheMCECoffersfreeWi-FiInternetaccessthroughouttheCentre.Asthisisasharedservice,connectionspeedsmayvaryattimes.Tologon,simplyconnecttotheInternetandfollowtheprompts on your browser.


CONTENTS

AGEndA 6

day 1 SAUG Summit 2012 6

day 1 Technology Track 7

day 2 SAP Forum Australia 8



SAUG SUMMIT 2012 kEYnOTE SPEAkERS 10

SAP FORUM AUSTRALIA kEYnOTE SPEAkERS 15

TECHnOLOGY TRACk kEYnOTE And SESSIOnS 18

SAUG SUMMIT 2012 BREAkOUT SESSIOnS 21

nETWORkInG 39

GEnERAL InFORMATIOn 43

SPOnSORS 44

MELBOURnE COnvEnTIOn & EXHIBITIOn CEnTRE MAPS 47


AGENDADAY 1

Tuesday, August 21

SAUG Summit 2012

8:00 – 17:30 Registration Exhibition Hall

9:00 – 9:30 SAUG Chairman Address Plenary

9:30 – 10:30 Opening Address: The nature of Success Plenary

10:30 – 11:00 Morning Tea Exhibition Hall

10:35 – 10:55 SAP User Interface Strategies and Options Mentor Theatre

11:00 – 11:45 Keynote1:Fortescue’sFutureandCulture Plenary

11:45 – 11:50 Transition

11:50 – 12:35 Breakout Sessions

Breakout 1: 5 key Things to Consider when Implementing Room 211 SAP into a Rapidly Changing Organisation Breakout 2: The Missing Link - How Human Capital Metrics Room 212 can assist Business Performance Breakout 3: Project dashboard Reporting with BI4.0 and Room 213 SAP BI Product Roadmap

12:35 – 13:55 Lunch Exhibition Hall

12:45 – 13:05 Testing Strategies and Practices Mentor Theatre

13:15 – 13:35 Building and Using WdA Configuration Components Mentor Theatre

13:55 – 14:40 keynote 2: Spotless Facility and Food-Service Management Plenary Group Reinvents Operating Model with TCS



Breakout 4: Solution Manager Business Process Monitoring Room 211 Breakout 5: Let me Reintroduce you to the ICF Room 213 Breakout6:ShouldyouuseSAPBCMinyourBusiness’ Room 212 Contact Centre?

15:30 – 16:00 Afternoon Tea Exhibition Hall

15:35 – 15:55 SAP Mobile Enablement Options Mentor Theatre


Breakout 7: The Hybrid Model = Cloud + SAP Room 211 Breakout8:Oroton’sInternationalJourney Room 212 Breakout 9: SAP GRC Access Controls Room 213


16:50 – 17:30 keynote 3: From Transactions To Engagement Plenary – The Shift In Business design

17:30 – 19:30 networking Evening Event Exhibition Hall


AGENDADAY 1

Tuesday, August 21

SAUG Technology Track

8:00 – 17:30 Registration Exhibition Hall

8:45 - 9:30 ExecutiveKeynote:SAP’sTechnologyandEIMPlatformStrategy,Room 210 Roadmap and vision

9:30 -10:00 Customer keynote Room 210

10:00 -10:30 SAP InnoJam Winners Presentation Room 210

10:30 -11:00 Morning Tea Exhibition Hall

Track A – Room 210Platform,Middleware,Cloud,ContentandPortals(PMC/CP)

Track B – Room 209database and Enterprise Information Management (EIM)

11:00 - 11:40 Consumption Enablement with SAP netWeaver Gateway

Establishing an Information Governance Strategy

11:40 - 12:20 SAP netWeaver Cloud Getting started with Information Governance

12:20 - 13:00 netWeaver Process A Unified data Management Strategy for real-time data management integrated with Hadoop

13:00 - 13:30 Lunch Exhibition Hall

13:30 - 14:15 netWeaver IdM and SSO Move,improve,govern,andunlockvaluefrom your enterprise information with SAP data Services

14:15 - 15:00 Analyse and act now on moving data - Sybase ESP - Complex Event Processing in Real Time

Learn the benefits of running the same database system that powers Wall Street - SAP Business Suite on Sybase Adaptive Server Enterprise (ASE)

15:00 - 15:45 SAP netWeaver Portal Centrallymaintain,manage,andgovernSAP Business Suite master data using SAP Master data Governance

15:45 - 16:15 Afternoon Tea Exhibition Hall

16:15 - 16:50 SAP Landscape virtualisation and Cloud Management

SAP® Extended Enterprise Content Management

16:50 - 17:30 A Great User Experience for Microsoft and SAP Users Alike - the new duet Enterprise

Sybase® Powerdesigner®

17:30 -19:30 networking Evening Event Exhibition Hall


AGENDADAY 2Wednesday, August 22

SAP Forum Australia 8:00 – 16:30 Registration Exhibition Hall

9:00 – 9:30 SAP Welcome: Innovation is Changing the Way your Customers Plenary do Business

9:30 – 10:00 SAPSolutionsforIndustries:Run,grow,transformyourbusiness Plenary

10:00 – 10:30 SAP Run Like never Before Customer keynote Plenary

10:30 – 11:00 Morning Tea Exhibition Hall

10:35 – 10:55 SAP’sHybridCloud/On-PremiseModel Mentor Theatre

11:00 – 11:30 Mobilise your Business Plenary

11:30 – 12:00 Innovations in database & Technology Plenary

12:00 – 12:30 SAP’sCloudStrategy:RunBetter,RunFaster Plenary

12:30 – 14:00 Lunch Exhibition Hall

12:45 – 13:05 Intro to Everything SAP in 20 minutes Mentor Theatre

13:15 – 13:35 Business Intelligence Mentor Theatre

SAUG Summit 2012

14:00 – 14:45 Breakout Sessions Breakout 10: driving Business value from the SAP Real-time Room 210

data Platform Breakout 11: Rapid deployment Services Room 211 Breakout 12: How SAP netWeaver Gateway can deliver you Room 212 theUIsyou’vealwayswanted Breakout 13: The Joy of a Green Field? Room 213

14:45 – 15:25 Afternoon Tea Exhibition Hall

14:55 – 15:15 Get the most out of outsourcing by Right-Sourcing Mentor Theatre your internal SAP capabilities

15:25 – 16:10 Breakout Sessions Breakout14:SAPSkills:Getting,ValidatingandKeeping Room 212 Breakout 15: Research Information Architecture Room 210 Breakout 16: IBM PureSystems - Expert Integrated Room 211 Systems for SAP Breakout 17: Highlights on the significance and Room 213 benefits of Cloud in your business strategy


16:15 – 17:00 keynote 4: Super Retail Group HAnA BI Story Plenary

9

AGENDADAY 3 Thursday, August 23

SAUG Summit 2012

8:00 – 16:15 Registration Exhibition Hall9:00 – 9:45 keynote 5: CoIT – How shadow IT and traditional IT Plenary can succeed together 9:45 – 9:50 Transition 9:50 – 10:35 Breakout sessions Breakout 18: Telstra Case Study Room 210 Breakout 19: Project nXtgen - Solving the challenge Room 211 of growth and creating new opportunities Breakout 20: Budgeting for the Mining Boom Room 212 Breakout 21: SAP Custom development Room 213

10:35 – 11:05 Morning Tea Exhibition Hall10:40 – 11:00 Solution Manager Roadmap Mentor Theatre

11:05 – 11:50 Breakout Sessions Breakout 22: SAP Performance Benchmarking and Room 213 value Management Breakout 23: BCM - Road to Complete Call Centre Automation Room 211 Breakout 24: Rapid & Flexible Grants Management Solution Room 212 Breakout 25: detective HAnA - Solve More Crime in Less Time Room 21011:50 – 11:55 Transition11:55 – 12:40 Breakout Sessions Breakout 26: Tips and Techniques in Engaging Room 211 SAP Support - A Customer view Breakout 27: Best-Practice data Warehouses using Room 212 SAP BusinessObjects and Sybase IQ Breakout 28: AGL implements SAP HAnA Room 210 Breakout 29: Transforming Your Business - Our End-to-End Room 213 Experience - LP Online

12:40 – 13:55 Lunch Exhibition Hall12:45 – 13:05 Universities,EducationandSAP Mentor Theatre13:15 – 13:35 SAP HAnA Mentor Theatre

13:55 – 14:40 keynote 6: “Show me the money” – ensuring your SAP Project Plenary delivers business results14:40 – 14:45 Transition 14:45 – 15:30 Breakout Sessions Breakout 30: Back to the Future - Tips on Worldwide SAP Rollouts Room 213 Breakout31:YourCloud,YourWay Room 210 Breakout 32: Exploiting Solution Manager to Speed Up Room 212 Your Enhancement Pack Upgrade Breakout 33: The Changing Face of SAP Education Room 211

15:30 – 16:00 Afternoon Tea Exhibition Hall16:00 – 16:45 Mentor Wrap Plenary

16:45 – 17:00 ClosingPresentation-MarkBaker,CEO,SAUG Plenary


SAUG SUMMIT 2012KEYNOTE SPEAKERS

OPENING ADDRESS: THE NATURE OF SUCCESS

IanSchubach,Co-Founder,PeakPerformance

Africa contains some of the most complex and competitive ecosystems on the planet. The animals that live within this ecosystem are subject to rapid change and intense competition.

In The Nature of Success,Ianexploreshowbusinessteamscanlearnfromthebehavioursand characteristics of four iconic African animals to create sustained success in difficult environments.

IanspentmanyyearsasagamerangerinSouthernAfrica,studyinganimalsandtheirbehaviours in detail. He identified that each species has developed a competitive advantage that allows them to thrive in even the most hostile conditions.

Linkingthistothebusinessworld,Iancombinespersonalstorieswithspectacularimagestointroduce each of the animals and their competitive advantage:

Lion: TeamworkGiraffe: LeadershipLeopard: AdaptationElephant: Communication

KEYNOTE 1: FORTESCUE’S FUTURE AND CULTURE

VitoForte,CIO,FortescueMetalsGroup

Located in the iron ore rich Pilbara region of Western Australia with close proximitytoAsiaandIndia,Fortescueistheworld’sfourthlargestironoreproducer. Fortescue has an enviable record of rapidly bringing new projects

onlineandiscontinuingtounlockthesignificantpotentialofthePilbara’svastresources.Overthenexttwoyears,Fortescuewilltripleinsize,increasingironoreexportsby180percent.

Fortescue continues to drive outcomes that seem too impossible within an industry that has history of long lead times to market. How do they do it? Fortescue believes deeply in its culture anddrivesdeterminationandeffortfromitsstaff,communityandpartners.

Inthiskeynote,VitowillcoverthecontinuingchallengesfacedbyFortescueandprovidesomeinsight into how it intends to exceed all expectations.

KEYNOTE 2: SPOTLESS FACILITY AND FOOD-SERVICE MANAGEMENT GROUP REINVENTS OPERATING MODEL WITH TATA CONSULTANCY SERVICES (TCS)

AnthonyStevens,CIO,SpotlessGroupCo-presenter:AkhileshTiwari,GlobalHeadSAPDeliveryandPresales, Tata Consultancy Services

Thediversecommercialservicesmarketisrapidlyexpanding,butexistingERPsolutionsdon’tmeetthecomplexityorbreadthofitsbusinessrequirements.

Spotless Group turned to TCS for a unique SAP implementation to redesign its operating model,enablingenterprisetransformationandviablegrowthstrategies.

Spotless is an international services company specialising in outsourced facility management withrevenuesof$2.8billion,40,000employeesandoperationsin32countries.

KEYNOTE 3: FROM TRANSACTIONS TO ENGAGEMENT – THE SHIFT IN BUSINESS DESIGN

RayWang,PrincipalAnalystandCEO,ConstellationResearchGroup(USA)

Mobileenterprise,socialbusiness,cloudcomputing,advancedanalytics,andunifiedcommunicationsareconverging.Armedwiththeartofthepossible,innovators are seeking to apply disruptive consumer technologies to enterprise

class uses — call it the consumerisation of IT in the enterprise. The likely results include newmethodsoffurtheringrelationships,craftinglongertermengagement,andcreatingtransformationalbusinessmodels.It’spartofashiftfromtransactionalsystemsto engagement systems.

Thesetransactionalsystemshavebeenaroundsincethe1950s.YouknowthemasERP,financeandaccountingsystems,orevenpayroll.Thesesystemsaredesignedformassivecomputationalscale;usersfindthemrigidandtechie.Meanwhile,we’vemovedtonewengagement systems such as Facebook and Twitter in the consumer world. The rich usability and intuitive design reflect how users want to work – and now users are coming to expect the same paradigms and designs in their enterprise world.

Find out what the big shift means for your enterprise. Ray is the author of the popular enterprisesoftwareblog“ASoftwareInsider’sPointofView”andaregularcontributoratForbesCIO Central and Harvard Business Review.


SAUG SUMMIT 2012KEYNOTE SPEAKERS


SAUG SUMMIT 2012KEYNOTE SPEAKERSKEYNOTE 4: SUPER RETAIL GROUP HANA BUSINESS INTELLIGENCE (BI) STORY

AlanHesketh,GeneralManager–GroupInformationServices, Super Retail Group (SRG)

Super Retail Group is a specialty retailer focused on providing its customers with products and services that they use in their leisure time. With three divisions

coveringauto,outdooractivitiesandsportsproductsandservices,thegroupoffersaverybroad product range across a group network of almost 600 stores. With customer preferences changingonhowtheyshop,theproductstheychooseandtheamounttheyspend,SRGisfocused on helping the customer shop in the way that they want.

This increasingly complex multichannel environment requires much better visibility of what is occurringwithinthebusinessinmuchshortertimeframes,meaningnear-real-timeinformationis becoming more important for our team.

Inthiskeynote,AlanwilldiscussthekeycriteriathatleadtotheselectionofSAP’sHANAdatabaseandthelessonslearntsofarinHANA’son-goingimplementationastheplatformfortheGroup’sDataAnalyticsEnvironmenttomeetthisnear-real-timeneed.

KEYNOTE 5: COIT – HOW SHADOW IT AND TRADITIONAL IT CAN SUCCEED TOGETHER

BenHaines,CIO,PabstBrewingCompany(USA)

The consumerisation of IT (CoIT) is putting many new demands on the traditional IT environment. A lot of the time it materialises as shadow IT within our organisations. We need to embrace it and work with it to ensure we are

delivering the services our customers expect.

AsCIOfortheiconicPabstBrewingCompany,BenisresponsiblefortheoverallITstrategyand execution. keeping a very close eye on emerging technology and the changing technology landscape,heisdeterminedtoensurethatITisinnovatingandprovidingbusinessvalueinthemost effective and efficient way possible.

PriortojoiningPabst,Benspent9yearswithRedBullleadingteamsacrossAsiaPacific,EuropeandtheAmericas.WithagroundinginIThardwareandservicedelivery,hequicklymoved into the application and business intelligence space delivering multiple mobile applications,aglobalportalfor10,000usersin61countriesandacollaborationplatform.

Enhancing ExtremePerformance.

www.asggroupsolutions.com.au/sapsolutions E [email protected] T +61 2 9026 8512

Global economies, market volatility, 24/7 mobile connectivity and big data requirements all demand the extreme performance inherent in SAP solutions. ASG delivers this performance with its comprehensive range of SAP and Business Objects services, helping organisations to drive extreme results.

At ASG our local, industry-specific SAP experience, combined with a practical engagement approach, will deliver you unrivalled performance.

ASG SAP Solutions. Achieve the Extreme.

Strategic Planning Implementation Upgrades Optimisation & Integration Application Managed Services


SAUG SUMMIT 2012KEYNOTE SPEAKERS KEYNOTE 6: “SHOW ME THE MONEY” – ENSURING YOUR SAP PROjECT DELIVERS BUSINESS RESULTS

CliveEwin,GeneralManager,HCLAXONAustraliaPhilipDove,BusinesstransformationDirector,HCLAXONAustralia

Richoncasestudiesandwarstories,CliveandPhilipwilldiscusshowtoensurethatyourSAPproject delivers business results by ruthlessly managing a business transformation scope. In thisKeynote,attendeeswillachievelearningson:

• How to extrapolate measurable business improvement targets from SAP functionality• developing a target operating model to ensure that all the dependencies for success are addressed• Embracing the elephant in the room – organisational change• defining and tightly managing scope

CliveEwinistheGeneralManagerofHCLAXONAustraliawith15years’experienceinsuccessfully defining and managing SAP enabled business transformation. Philip dove is HCLAXON’sBusinesstransformationDirector,withabroadexperienceofmanagingchange,includingmanufacturing,bankingandtheBritishParatroopCorp.


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SAP FORUM AUSTRALIAKEYNOTE SPEAKERS

INNOVATION IS CHANGING THE WAY YOUR CUSTOMERS DO BUSINESS

AndrewBarkla,PresidentandManagingDirector, SAP Australia new Zealand

Innovation is changing the way you do business, and it’s changing your customers. Who do your customers want to become, and how can you help them get there?

Andrew Barkla will talk about why gauging your customer needs is about showing them what they need – before they need it, or giving them a solution to a challenge they didn’t know they had. At SAP, our vision is to help customers run better through genuine innovation, and market leadership. Find out how SAP can also help your customers run better.

AsPresidentandManagingDirectorofSAPAustraliaandNewZealand,AndrewBarklaisresponsibleforthebusinessoperationsofSAP.AndrewjoinedSAPinJuly,2012fromUnisys,wherehewasRegionalVicePresidentandGeneralManager,AsiaPacificandJapan.Andrewbrings to the position 20 years of local and international business experience.

SAP SOLUTIONS FOR INDUSTRIES: RUN, GROW, TRANSFORM YOUR BUSINESS

KerstinGeiger,GlobalHeadofIndustrySolutionsatSAP

For more than 40 years, SAP has helped companies in all industries run better. Find out how SAP’s end-to-end solutions that leverage the breadth of the SAP portfolio across Cloud, Applications, Analytics, Mobile and Database & Technology can help your company improve industry specific key performance indicators and seize new opportunities - within and beyond your traditional industry boundaries.

Dr.KerstinGeigeristheglobalheadofIndustriesSolutions.Inthisleadershiprole,sheisresponsible for driving SAP‘s global industry solution management and go-to-market strategy. Herteam,locatedaroundtheworld,capturesmarketrequirements,ensurescustomerfocus,andisresponsibleforsolutiondefinition,validation,andcommercialisationofSAP‘send-to-end solutions.



RUN LIKE NEVER BEFORE CUSTOMER KEYNOTE

Hosted by Marcus Starke, join us as Wayne Johncock shares his experiences in driving the SAP strategy and innovation at Centrica, one of the largest utilities in the world with over 30 million customer relationships. With over 10 years experience in implementing SAP solutions across 9 different countries, Wayne will share how he has leveraged SAP to help organisations run better.

Wayne Johncock

Wayne Johncock is currently a member of the IEAC (Independent Executive Advisory Council) for SAP. Previously he represented Centrica on the SAP ACCU (Advisory Customer Council for Utilities) and chaired the High volume PerformanceandBigDataWorkgroupsonthiscouncil,specificallylookingattheoperation,performanceandanalyticsofverylargeSAPsystems.Until

recently,hewasresponsiblefortheSAPstrategyandinnovationatCentrica,oneofthelargestutilitiesintheworldwithover30millioncustomerrelationships.Beforethis,WaynewastheChiefArchitectatBritishGas,acompanyofCentrica,wheretheCISisthelargestSAPutilitybillingsystemglobally.WaynehasbeeninvolvedwithSAPsoftwaresince1998,having worked in 9 different countries implementing the Industry solution in utility companies around the world.

MarcusStarke,SeniorVicePresident,WorldwideMarketingRegionsatSAP

MarcusStarkehasmorethan20yearsofseniormanagementexperience,includingseveralc-levelpositionswithglobalmarketingfirms,andasuccessfultrackrecordofdrivinghealthygrowthandprofitability.Priortohiscurrentrole,Marcus served as national vice President for north America Marketing.

Marcus oversees all regional marketing activity for SAP Marketing globally. He is instrumental indrivingoverallstrategy,innovationandbestpracticesforallmarketingprograms,operationsandcampaigns.HeoverseesdemandgenerationacrossSAPworldwide,includingNorthAmerica,Europe,MiddleEast&Africa,Asia,andLatinAmerica.



MOBILISE YOUR BUSINESS

NickBrown,SeniorVicePresident,MobileStrategyandSolutionManagementat SAP

Inthisglobalrole,NickBrownisresponsiblefordrivingSAP’smobileplatformstrategyforenterprise,consumersanddevicemanagement,andmanagingtheportfolio of mobile B2E and B2C applications across all SAP Lines of Business and Industry focus areas. nick and his team are responsible for delivery of

mobile roadmaps and market requirements for all aspects for SAP Mobile business. In addition,heisresponsibleforstrategicmarketdevelopment,mobilestrategyandoverallbusiness planning. A key success for nick was the establishment of the first three co-innovationpartnershipswithRIM,Sybase,andSyclo.

INNOVATIONS IN DATABASE & TECHNOLOGY

PrakashDarji,VicePresident&GeneralManager,DataWarehouseSolutions&SAPHANAPlatform,atSAPLabs

InthisglobalroleatSAPLabs,PrakashDarjiisresponsiblefordrivingandgrowingSAP’sdatawarehouseportfolioincludingSAPHANA,BWA,BW,SybaseIQandSybaseRAP.PrakashworkscloselywithSAP,customersandpartnersto rapidly address changing market requirements and meet evolving customer

needs for data warehousing.

TheSAPLabsNetworkleveragesSAP’srichdiversityandtechnicalandbusinessexpertisetodeliver the best software solutions and services in the IT industry. Located in high-tech centres acrosstheglobe,theSAPLabsNetworkhelpsSAPengagethelocalecosystemsandenableco-innovation.

SAP’S CLOUD STRATEGY: RUN BETTER, RUN FASTER

NayakiNayyar,ExecutiveVicePresidentofCRMOnDemandandIntegrationOndemand at SAP

Duringher15yearcareer,NayakiNayyar has held various leadership positionsinCorporateStrategy,ProductDevelopment,EnterpriseArchitecture,ApplicationDevelopmentandSupport.InhercurrentroleatSAP,NayakiheadsCloudProductdevelopmentforCRMOnDemandcomprisingofSales,Service,

Social & Marketing capabilities and is also responsible for driving the Integration of all Cloud productswithOn-Premisesystems.PriortojoiningSAP,NayakiwastheVicePresidentofEnterpriseArchitectureandTechnicalservicesatValero.AtValero,shewasresponsiblefordrivingEnterprise2.0,SOA,Portal,BusinessIntelligence,Integration,andERPstrategiesand implementations. She started her career at Shell where she gained tremendous business knowledge and started her SAP journey.


TECHNOLOGY TRACK KEYNOTEBUILD AND EXTEND: SAP’S APPLICATION INFRASTRUCTURE STRATEGY

SanjayChikarmane,SeniorVicePresidentandGeneralManagerfortheEnterprise Information Management Solutions and the Financial Services network businesses at SAP

This keynote looks at the role of a flexible application infrastructure to meet the growing need for new functionality and adaptable business processes. Get a strategic view of SAP’s application infrastructure portfolio, including application

platforms, development tools, and middleware components, as well as content management and portal products.

SanjayChikarmaneleadsSAP’sstrategy,solutionsandgo-to-marketfortheseareas.Thisbusinessincludesdataservices,dataquality,masterdatamanagement,informationgovernance,documentmanagementandinformationlifecyclemanagement,aswellasspecificindustryandline-of-businesssolutions.Priortothisrole,SanjaywasSVPandGMfortheTechnologySolutionsbusinessatSAP.Inthisrole,SanjayisresponsibleforSAP’stechnologysolutionsbusiness,includingtheNetWeaverportfolio,newCloudplatformofferingsandtheFinancial Services network.

CUSTOMER KEYNOTE

Wayne Johncock

LearnfromWayne’sin-depthSAPExperienceintheutilitiessectorusingSAPindustrysolutions,technologyandrecentinnovationssuchasHANA.WayneiscurrentlyresponsibleforSAPstrategyandinnovationatCentrica,oneofthe largest utilities in the world. Previously Wayne was the Chief Architect at BritishGas,acompanyofCentrica,wheretheSAPbillingsystemisthelargestutility billing system globally. Wayne is a member of the SAP ACCU (Advisory

Customer Council for Utilities) and chairs the High volume Performance Workgroup on this council,whichspecificallylooksatoperationandperformanceofverylargeSAPsystems.WaynehasbeeninvolvedwithSAPsoftwaresince1998,havingworkedin9differentcountriesimplementing the Industry solution in utility companies around the world.

SAP INNOjAM WINNERS PRESENTATION

Presentedby:SimonDale,HeadofTechnologyandInnovation,SAPAsiaPacificJapan

SAP InnoJam is 30 hours of hands-on experience of SAP’s coolest and newest innovative technologies with on-site SAP domain experts. Participants at the Australian SAP InnoJam, held August 19-20, were presented with a scenario to solve. During this session, Simon Dale will present the winning team.


TECHNOLOGY TRACKSESSIONSTRACK A: PLATFORM, MIDDLEWARE, CLOUD, CONTENT AND PORTALS (PMC/CP)

Access your SAP applications and create amazing experiences from any environment, any device, any time: Consumption Enablement with SAP NetWeaver Gateway AdiKavaler,VicePresidentandChiefProductOwner,SAPNetWeaverGateway

The Foundation for Cloud Application Development: SAP NetWeaver Cloud DarrenCrowder,VicePresidentandHeadofGlobalBusinessDevelopment-PMC/CP

Collaborative Processes and Orchestrating Business Rules, Processes, Data, Realtime Events OnPremise, OnDemand and OnDevice with NetWeaver Process EduardoChiocconi,SeniorDirectorandHeadofOrchestration

Establishing a Single Sign On and Identity Management Strategy to centrally manage user access to multiple applications: NetWeaver IDM and SSOMarianoKristensen,DirectorandPrincipal,GlobalBusinessDevelopment-PMC/CP

Analyse and act now on moving data - Sybase ESP - Complex Event Processing in Real TimeDarrenCrowder,VicePresidentandHeadofGlobalBusinessDevelopment-PMC/CP

Raising the Portal Bar - Next Generation Portals, Content Management, Site Management, Mobility and Cloud - SAP NetWeaver PortalOhadLevy,SolutionManager,SAPTechnologyGTM

SAP Landscape Virtualisation and Cloud Management: Manage, Model, Scale, Clone, Operate and Deploy your SAP ApplicationsVenkataK.Giduthuri,SolutionManagement,VirtualisationandCloudManagement,SAPLabs

A Great User Experience for Microsoft and SAP Users Alike - the new Duet Enterprise MarianoKristensen-DirectorandPrincipal,GlobalBusinessDevelopment-PMC/CP

TRACK B: DATABASE AND ENTERPRISE INFORMATION MANAGEMENT (EIM)

Establishing an Information Governance StrategyKenPierce,SeniorDirector,SAPDatabaseandTechnologyGlobalBusinessDevelopment,EnterpriseInformation Management Global Centre of Excellence

Getting started with Information GovernanceMarkMitchell,Director,EIMGlobalBusinessDevelopment

A Unified Data Management Strategy for real-time data management integrated with HadoopPrakashDarji,SAPGlobalVicePresidentDatabaseandTechnologySolution

Move, improve, govern, and unlock value from your enterprise information with SAP Data ServicesMarkMitchell,Director,EIMGlobalBusinessDevelopment

Learn the benefits of running the same database system that powers Wall Street - SAP Business Suite on Sybase Adaptive Server Enterprise (ASE)MalcolmYeoman,SolutionsArchitect,Sybase,AnSAPCompany

Centrally maintain, manage, and govern SAP Business Suite master data using SAP Master Data GovernanceAaronMahimainathan,VPSolutionGTMMDM

SAP® Extended Enterprise Content ManagementShawnAhmed,VicePresidentandHeadofGlobalEIMBusinessDevelopment

Sybase® PowerDesigner®

MarkMitchell,Director,EIMGlobalBusinessDevelopment


SAUG SUMMIT 2012BREAKOUT SESSIONS

SESSION LEVELS DEFINEDStrategic:Ifyouareadecisionmakerlookingfornewideasandlongtermplanning,orifyouwouldliketohave a broader view of the SAP landscape.

Business:Forbusinessapersonwhowouldliketohearaboutacompany’sSAPJourney,itsbusinessprocesses,casestudyoraroadmap.

Technical: Targeting people who would like to know more of the detail.

User: Aimed at attendees who would like to gain more information about a specific SAP technology or service even if you have never heard of it before.

General Session: These sessions will be of interest to most Summit delegates regardless of industry or job function.

SESSION 15 Key Things to Consider when Implementing SAP into a Rapidly Changing Organisation

MattFahey,ProjectandChangeManagementSpecialistworkingwithAtlasIronOreAcommonsentimentamongsttheSAPcommunityisthattheproductsuiteisextensive,nebulous and too complex to be implemented quickly enough to service the needs of agile and changingorganisations.Thisisnotalwaysthecase.Inthissession,MattwilltakeyouthroughtheSAPjourneyofAtlasIronOre,focussingonkeydo’sanddon’tstheyhadtoconsidertoaccommodate the many changes in their first two years of operating in Australia.

Level: Business

SESSION 2 The Missing Link - How Human Capital Metrics can assist Business Performance

StuartMoseley,HeadofWorkforceEffectiveness,NationalAustraliaBankHuman Capital insights are in high demand as businesses want to understand all aspects ofcost,investmentandworkforceeffectiveness.Inthissession,StuartwilldiscussthethreelayersofinsightsthathavehelpedNABlinkthelargestcosttothebusiness;itspeople,tobusiness performance.

• Layer 1: Fast Facts - What do all businesses need to know about their employees

• Layer 2: Insight - The monitoring of human capital trends and key HR initiatives for executive teams

• Layer 3: The Bottom Line - The effect of human capital on business performance

Join this session to learn how business performance and human capital activity can be linked andanalysed.Inaddition,discussandunderstandhowthedistributionanddemographicsofour workforce can affect a range of business success outcomes.*Please note: this presentation will not be available on the SAUG website post-event.

Level: Strategic



SESSION 3Project Dashboard Reporting with BI4.0 and SAP BI Product Roadmap

MattGrygorcewicz,SeniorSAPAnalyst,ETSAUtilitiesIntroduction and Roadmap by: Sanjiv Bansal, Solution Manager for BI, SAP Australia New Zealand ETSA Utilities completed a BI Strategy review which recommended SAP Business Objects as being the best solution to provide an enterprise wide reporting platform. This recommendation aligns both to ETSA Utilities business and IT strategies. The project team was challenged with building upon and standardising project management reporting across its 3 construction groups,whilstshowcasingtheSAPBI4.0platform.Inthissession,you’llhearhowtheprojectteamleveragedstandardSAPprojectsystemdatasourcesinBW,todeliverastandardisedproject management dashboard using SAP Business Objects dashboards.

Level: Business

SESSION 4Solution Manager Business Process Monitoring

AndrewMoffa,SystemsAnalyst,WoolworthsThispresentationwillshowcaseWoolworths’journeyimplementingBusinessProcessMonitoring (BPMon). Andrew will cover both the functional and technical aspects of BPMon: theprerequisites,howtocreateabusinessprocessmonitorwithalertingandfinallyhowtosupportyourbusinessteamsinusingBPMon.Inaddition,thepresentationwillhighlighttheassociatetoolsandservicesthatBusinessProcessMonitoringun-locks,suchasBusinessProcess Analytics and Service Level Reporting.

Level: Business and Technical

SESSION 5Let me Reintroduce you to the ICF

GrahamRobinson,SAPMentorandFounder,YelchoSystemsConsultingThe SAP Internet Communications Framework (ICF) has been available since the very first netWeaver ABAP release over 10 years ago and facilitates the vital role of communicating withtheSAPsystemusingInternetstandardprotocols.Despitethis,manypeopledonotfullyunderstand the capabilities of the ICF or the options available when building internet services likewebpages,webservices,emailservices,etc.PerhapsyouronlyexposuretotheICFhasbeenthroughITS,WebGUIorCRMUIapplications?

IfyouwishtobetterunderstandwhattheICFcando,orifyouhavediscountedthevalueoftheICFinthepast,thisisagreatopportunitytorevisitthisincrediblyimportantpieceofenablementtechnology.Projectmanagers,architectsanddeveloperscanallbenefitfromthissessionthatwillbepackedfullofdemos,ideasandexperiences.

Level: User and Technical

SAP DATA MIGRATION

DELIVERING 100% SUCCESS

TECHNOLOGY,METHODOLOGY &EXPERTISE

Copyright © 2012 BackO�ce Associates, LLC. BackO�ce Associates all associated logos are trademarks or registered trademarks of BackO�ce Associates, LLC in the United States of America and elsewhere. SAP as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and several other countries.

SESSION 6Should you use SAP BCM in your Business’ Contact Centre? (Roundtable)

RobDelnoij,SAPDirectorBCMSolutionsEnablementAsia-Pacific,IndiaandJapanNickRodda,ManagingDirector,GlobalSpeechNetworksModerator: Shane Verner, GM Sales and Marketing, Global Speech NetworksShane verner will pick the minds of SAP Business Communications Management (BCM) expert,RobDelnoij,andcontactcentreindustryspecialist,NickRodda.You’llhearaboutbestpracticesforSAPintegrationandtrendswithincustomerserviceincludingSocialMedia,CSAT,Cloud,andMobility.Morespecifically,thediscussionwillfocuson:

• insights into global deployments; •customertestimonials,and;•why SAP BCM is a game changer.

Level: Strategic





SESSION 7The Hybrid Model = Cloud + SAP

MichelledeWet,HRISProgramDirector,TransfieldServicesAftertherecentSAPacquisitionofSuccessFactors,acloudbasedHCMsolution;SAPAGhas published the strategic future direction with respect to the SuccessFactors Cloud based software suite versus the SAP HCM On Premise Talent Management suite. As it confirms the strategic future go forward positions for the majority of HCM modules as the SuccessFactors offeringintheCloud,itimpliedaheavyinvestmentintheCloudforfutureinnovation.WhilstSAPwillcontinuetooffersupportfortheon-premiseTalentManagementsolutions,itisacknowledged that there will be minimal to no continuous innovations in the future.

Likeotherorganisations,TransfieldServicestooktheopportunitytore-assesstheimpactsonitsQuantumprogram,inparticulartheHRPayrollstream.JoinMichelledeWetandgetanin–depth look at how the Quantum SAP Program considered the strategic change for Transfield Services.

Level: Business

SESSION 8 Oroton’s International journey

LarryNeimann,ITManager,OrotonGroupInthissession,joinLarrytounderstandhowamediumsizebusinessefficientlyleveragesSAPto grow its business internationally using standard SAP functionality. You can expect to hear about:

•WhoistheOrotonGroup,includingOrotonandPoloRalphLauren

• Their international expansion

•Benefits achieved on this SAP journey

•Lessons learned and key takeaways

• Q&A discussion

AstheITManageratOrotonGroup,LarryisresponsibleforthetechnologystrategyanddeliveryofITservicesforover80storesinAustralia,NZ,SingaporeandMalaysiausingSAPIS-Retail.HeispartoftheSAUGCIOCouncilSteeringCommittee,andhispriorexperienceincludesthepositionofDirector,ITOperations&ServiceDeliveryfortheVancouver2010OlympicandParalympic Winter Games in Canada.

Level: Business



SESSION 9 SAP GRC Access Controls

NigelO’Neill,Manager,ProgramManagementandIntegrity,BusinessDevelopmentDivision,OfficeofStateRevenue,QueenslandTreasuryandTradeIntroduced by: Chris Vaz, Client Partner, SAP Australia New Zealand When the Queensland Office of State Revenue (OSR) started on the access control journey in 2010,ithadonebusinessdriverinmind–complianceexcellence.Inthissession,OSRwilltakeyouontheirjourney,fromabusinessperspective,onhowtheysuccessfullycametoimplementSAP’sGRCAccessControlssolutionandoutlinetheirplanforthefuturewithProcessControls.

Followingonfromthesebusinesslearnings,thepresenterswillshowyouthetechnicaldiscoveriesthroughoutthisjourneyandbeyond,themedalong“thegood,thebadandtheugly”,whichisbasedonthevariedandextensiveexperienceinimplementingSAPGRCsolutions for both the private and public sectors. The session will also introduce you to a roadmap of the journey towards compliance excellence.


ABOUT CAPGEMINI Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of

the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in 40 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs around 110,000 people worldwide. More information is available at www.capgemini.com

AND ONE PRIZE AT THE WE ARE THE ONES WHO, IN 2012, WON TWO SAPPINNACLE AWARDSSAP HANA INNOJAM COMPETITION, WITH

4500 SAP CONSULTANTS IN ASIA PACIFIC.



SESSION 10Driving Business Value from the SAP Real-time Data Platform

MalcolmClarke,DataManagementSolutionArchitect,HCLAXONScottDavidson,BIandInformationmanagementSolutionArchitect,HCLAXONEarlier this year SAP announced their vision and launch of the SAP Real-time data Platform. In thissession,gaininsightsandlearningsintohowthiscanbeleveragedtodrivebusinessvalue.Learnings attendees will achieve from this presentation include:

•Overview of the key components and vision of the SAP Real-time data platform

•developing the Business case and Strategy

•The key building blocks and approaches to consider

Level: Business

SESSION 11Rapid Deployment Services

Speaker to be confirmed

SESSION 12How SAP NetWeaver Gateway can deliver you the UIs you’ve always wanted

JohnMoy,SAPMentor/SAPMobility,UIandDevelopmentArchitect,IndependentExpectationsforSAPuserinterfaceshaveskyrocketedinrecentyears,aseaseofusebecomesso much more paramount in the eyes of users who are exposed to the delights of modern daysmartphoneappsandconsumerwebsites,suchasFacebook.SAPMentorJohnMoywill provide an overview for the non-technically minded of the significance of SAP netWeaver GatewayandwhatitoffersSAPcustomersinunlockingnewuserinterfacesforthefuture,includingmobile.JoinJohnashedescribestheevolutionofSAP’sUIstrategyfromearliertechnologiessuchasSAPGUI,ITS,andWebDynpro,andasheexplainswhytechnologiessuch as SAP netWeaver Gateway and SAPUI5 might offer an alternative approach to delivering beautiful user interfaces both now and in the future.


Cloud Contact Centre

www.gsn.com.au

SAPpowered by



SESSION 13The joy of a Green Field?

AndrewFaid,TechnicalLead-CatalystProgramme,FonterraANZSAPimplementationstakemanyshapesandsizes.Implementingfromscratchisaluxurymostprojectswouldlovetohave–noworkingouttheyearsofmodsthathaveamassed,nochangingthesystemwhilethebusinessisusingit.However,itisnotallbeerandskittles.TherearesignificantchallengestoestablishingabrandnewSAP.AtFonterraANZ,wehavestumbled over and through most of the standard challenges and have probably experienced afewthatyouwouldn’texpect.AndrewwillcoverthejourneyatFonterra,thehighsandlowsof starting from scratch and some of the successes and OMG moments that have marked the way. He will touch on elements of the SAP technology roadmap and some of the real world lessons that come from believing everything you are told.

Level: Business



SESSION 14SAP Skills: Getting, Validating and Keeping (Panel)

JohnMoy,SAPMentorandIndependentConsultantLeanneO’Connor,ManagingDirector,SystemsandPeoplePaulHawking,SAPMentorandSAPAcademicProgramsDirector,VictoriaUniversityThere has been a lot media attention about the shortage of SAP related skills in the marketplace.Atthesametime,itisbecomingincreasinglydifficulttoensureyouendupwiththeskillsyouthinkyouaregetting.Andonceyouhavetheseskilledresourcesonyourteam,howdoyouensurethatafteralltheinvestment,theywillstaywithyou.

Listen to a panel of speakers who will address these issues from differing perspectives and provide advice about what they consider best practice. If you are responsible for acquiring skills foryourorganisation,thisisasessionnottobemissed.

Level: Strategic

SESSION 15Research Information Architecture: Empowering Developers to Empower Researchers

JimMcBride,InformationTechnologyManager,GarvanInstituteofMedicalResearchGarvanInstitute’sinformationarchitectureisthefoundationforover40scientificandadministrativesolutions.BuiltonSybaseASE,thesesolutionsformthebasisformanyofGarvan’sresearchpublications.Thecomponentsoftheinformationarchitectureenableoursmall team of developers to deliver functionality into the hands of the scientists not only within Garvan,butacrossAustralia.Inthissession,Jimwillcoverthecomponentsofthearchitecturethatmanagessecuritymodel,metadata,auditandreporting.

Level: Technical

SESSION 16IBM PureSystems – Expert Integrated Systems for SAP

RichardVowles,IBMSoftwareGroupExec-PureSystems,IBMUnderstanding the business impact of new technologies is a core responsibility for many SAP clientoperationalandmanagementroles,particularlywhengame-changinginnovationwillsignificantlyimpacttheiroperational,financial,competitiveandstrategicmissions.RichardVowles,IBMSoftwareGroupExecutive,willdiscussabreakthroughcomputingcategorycalled“expertintegratedsystems”thatmarksaleapforwardinhowSAPclientswillthinkabout,andinteractwith,theirITenvironments.Richardwillhighlightwhatan“expertintegratedsystem”is,andhowIBM’sPureSystemsTM fundamentally change the experience and economics of SAP IT,helpingclientstocutmonthsoffdeploymenttimes,dramaticallyspeedtimetovalue,andlower risk and cost.

Level: Strategic



SESSION 17Highlights on the significance and benefits of Cloud in your business strategy

BrankoNinkovic,Director,DragonflyTechnologiesPtyLtdInthissession,Brankowillguideyouthrough:

• A brief background on dragonfly

• Why SAP By design

• The Migration Process (overall project plan and delivery experience)

• Enablement modules and training – SAP Business Portal

• Tipsonasuccessfulimplementation–enablementandmoretraining,trytoinvolvethe subject matter experts within your company – early on.

• ExperiencesinceGoLivetodate.Willitmakeabusinesssmarter?–yes,andwhy?

Level: Business



SESSION 18Telstra Case Study

Speaker to be confirmed

SESSION 19Project nXtgen - Solving the challenge of growth and creating new opportunities

CarolynAnderson,ProcessIntegrationArchitect,CorporateExpressAustraliaLimitedCorporate Express experienced significant growth as it steadily acquired over 70 individual businesses. Acquisitions led to inconsistent processes and these hampered the business from being as efficient as it could be. Simplification of procedures and having the entire business operatingonthesame‘endtoend’processesbecameimperative.

CarolynAnderson,ProcessIntegrationArchitect,willsharehowCorporateExpress,withsupportfromIBMGlobalBusinessServices,executedanextensivebusinesstransformation,nXtgenprogram,toaddressthesechallenges.DeployingacomprehensivesuiteofSAPapplicationsandgoinglive“bigbang”with2,500usersin38locations.Carolyn’sinsightsfrom‘nXtgen’,a2012SAPCustomerAwardsofExcellencenominee,willbeofimmensevaluetoany organisation embarking on a major SAP transformational project.

Level: Strategic and Business

SESSION 20Budgeting for the Mining Boom - How BPC is driving better business planning at Vale

GlennRobertson,SeniorBudgetAnalyst,ValeAustraliaInthissession,hearhowBPChasbecometheprovenplatformtomanagetheVale’sannualbudgeting system and processes. Glenn will cover:

• OverviewofVale’sbusinessingeneralandplanningrequirements

• description of legacy planning process and systems

• Business drivers for selecting SAP BPC over other planning products

• BPC implementation project challenges and lessons learned

• Business benefits delivered by the solution

• FuturebusinessapplicationstobedevelopedontheBPCplatformincludeCapitalPlanning, Strategic Planning and Financial Consolidations

Level: Business



SESSION 21Your partner in home grown innovation – SAP Custom Development

RajnishPrasad,VicePresidentandHeadofCustomDevelopmentExecution–APJ, SAPLabs IndiaChrisPeck,HeadofSAPCustomDevelopment,SAPAustraliaNewZealandWeoftentalkofinnovationsandbestpracticeswithinourorganisations,andweexpectan“outsider”tobringittous/showus/tellus.Yet,whenwehearalltheexperts,wealsorealisethatcertainaspectsofourbusinessesareunique.Theyarenotthereinanysoftware,andno business has ever done this before. What do we do then? We start “tweaking around” withwhatwehavepurchased,onatechnologyandplatformwhichhastakenfortyyearsforSAP to evolve. If you are keen to know how you can continue to innovate “in-house” and stay differentiatedandaheadfromyourcompetition,withprofessionalswhodonothingelsebutdo“differentiatedinnovations”,thenthissessionisconsideredmandatory.


TRADEMARKS: IBM, the IBM logos, ibm.com, Smarter Planet and the planet icon are trademarks of IBM Corp registered in many jurisdictions worldwide. Other company, product and services marks may be trademarks or services marks of IBM or others. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. © Copyright IBM Australia Limited 2012. ABN 79 000 024 733. © Copyright IBM Corporation 2012. All Rights Reserved. IBMCCA1299/SCDATA/MARKETING/FPC

Bringing smarter computing to big data.90% of the data in the world today has been created in the last two years alone. Just as data is increasing, so are the possibilities. We now have the capacity to understand, with greater precision, how our world actually works. Advanced technologies such as stream computing, can filter gigabytes of data per second, analyse these while they’re still in motion and decide on the appropriate action for the data, such as real-time alerts or store an insight in a data warehouse for later analysis. Continuously analysed data can help organisations be what they want to be. From farmlands and universities, to hospitals and large corporations, these organisations are empowered to make better informed decisions, which helps them increase revenue and reduce operation costs.

Smarter computing builds a smarter planet:

Let’s build a smarter planet. Join us and see what others are doing at ibm.com/smarterplanet/au



SESSION 22SAP Performance Benchmarking and Value Management

AzimAli,SAPFunctionalSpecialist,TelecomNewZealandLtdTelecom has just recently completed the SAP Performance Benchmarking Program through using Best-Run IT and Total Cost of Ownership benchmarks. Telecom has invested significant effort to develop its local SAP services to assist with gaining further value from their ERP investment. It has been a basis for identifying opportunities and problem areas. The organisation invested in the SAP value Engineering and external tertiary research services as a low-cost way to benchmark processes and to determine how efficient Telecom is using its SAP investment. As Telecomisacustomer,itisimperativechangesarecontinuallysupportedbySAP.

Level: Strategic

SESSION 23BCM - Road to Complete Call Centre Automation

DarrenWilliams,CIO,DeviceTechnologiesAustraliaAn insight into how a rapidly growing service organisation tackled the challenge of converting to afullyautomated,scalablecontactcentrewithoutincreasingoverheads.Thebusinessfocusison the integration of all customer communication channels into a single harmonised end-to-end businessprocess.LearnhowtheintegrationofSAPBCM,CRMandERPinthecontactcentreprovides a holistic view of customer interactions. Participants will gain insight into the business benefits,projectapproachandlearningsaswellashowDeviceTechnologiesleveragedexistingSAP investment for improved customer outcomes.




SESSION 24Rapid & Flexible Grants Management Solution

AlexEl-Debel,Director,DepartmentofImmigrationandCitizenshipSAP CRM Grants Management has been deployed at one of the key government departments inCanberra,withtheaimtohavethissolutionflexiblefortheirusers.Transparencyandaccountabilities are few of the critical elements of prime importance for this department and solution.Grantorsshouldbeabletomanagethe‘Grantsprocess’foreverynewGrantsProgramand flexibility should not compromise on basic elements of Grants process and audit.

Inthissession,Alexwilldiscussthesuccessfulutilisationandimplementationof‘pre-configured’solutiontemplatecalledGIST,providedbyMahindraSatyam.Delegateswilllearnaboutthe:

• effective utilisation of ready solution template for Grants Management; • challenges from business users to accept system changes; and• effective use of workflows to automate system process additional details

Level: Strategic

SESSION 25Detective HANA - Solve More Crime in Less Time

PeterChapman,CTO,EnterpriseApplicationServices,CapgeminiLearn how SAP HAnA can be used to solve crime using mobile phone records. This locally developedapplicationwonaprizeinaglobalonlineInnoJamcompetitionrunbySAPinPaloAlto.Inthissession,Peterwilldiscuss:

• HANAfordummies,introductiontothisnewtechnology;• novel applications for SAP HAnA;• InsightsintotherolethatSAPHANAplaysinSAP’sfuturevision;and• What’sinitformeandmycompany?

Level: Strategic

SESSION 26Tips and Techniques in Engaging SAP Support - A Customer View

PeterCarr,formerlyNSWGovernmentIanParks,SolutionsDeliveryManager-Engineering,FIandHR,Coca-ColaAmatilFacilitated by: Dave Burgess, ANZ Support Sales Director, SAP Australia New ZealandThis session aims to help you understand how you can make the most from your support spend. Hear real examples as a panel of customers provide insights into their experiences in using Support from SAP. Identifying what to look out for and what has helped them support an SAP environment. Walk away with some tips and ideas that may help you overcome operational issues and or improve business performance. Tips and potential ideas on how to best run their SAP environment.

Level: Technical



SESSION 27Best-Practice Data Warehouses using SAP BusinessObjects and Sybase IQ

JoshuaFletcher,SAPMentorandSAPBIPracticeManager,ASGGroupSAPhaverecentlyreleasedBusinessObjectsBI4,DataServicesEIM4andacquiredSybaseIQ,a columnar data warehouse. This presentation will show how all three platforms integrate into a best-practice data warehouse analytical platform. Included will be recommendations on how to usetheplatformstogether,andalivedemonstrationofloadingdataintoSybaseIQusingDataServicesEIM4,thenanalysingandreportingthesameinformationthroughBusinessObjectsBI4. This presentation is a must-see for attendees interested in how to get the best value from their SAP relationship in the business analytics space.

Level: Technical

SESSION 28AGL implements SAP HANA for smarter reporting, pricing, analytics and forecasting

DhinakarGunasekar,DataIntelligenceProgramDirector,AGLHearhowAGLhasworkedwithTCStoimplementSAPHANAforsmarter,real-time,wholesalesettlementreporting,loadforecastaccuracy,dataanalyticsandpricing.AGLisnowinthebestpositiontomanageits2.5millionnewsmartmeters,blasting3,000timesmoredataperdayintothecompany’sanalyticssystems.

Level: Business

SESSION 29Transforming Your Business - Our End-to-End Experience - LP Online

KyleMalligan,GMBusinessInformationServices,LeasePlanAustraliaLeasePlanisagloballeaderinmotorvehiclefleetmanagement.In2006,theAustraliansubsidiary was selected to implement SAP as a complete core systems replacement.

LivesinceJanuary2010,theirexperienceacrossafullrangeoftransformationconsiderations,alongwithafocusontheirkeyoperatingmodelprinciples(below),isaninterestingcasestudyfor other organisations:

• Efficient Scalability• Adaptability• Self Service Capability• A Single view of the Customer

Level: Business



SESSION 30Back to the Future - Tips on Worldwide SAP Rollouts

PaulHardy,SeniorABAPProgrammer,HansonAustraliaHanson Australia is in the midst of a worldwide SAP rollout - 70 countries - and in this session,Paulwilltalkaboutthemethodsusedtoreducetheeffortandcomplexityofcustomdevelopment in such a project. His tips will include how to best handle the technical side of worldwideSAProllouts.Thisisgreatinsightformanycompanieswhoareintheprocess,orconsidering implementing a similar strategy. Paul joined Hanson Australia in 1990 and worked onSAProlloutsintheUK,Israel,AustraliaandGermany.

Level:Technical

SESSION 31Your Cloud, Your Way

Speaker to be confirmedno two IT environments are the same. Many IT organisations find themselves supporting multipleoperatingsystems,multiplehypervisors,multipledevelopmentenvironments,heterogeneousinfrastructure,oftenwithanextensibleapplicationsecosystemincludingSAPapplication suites or components.

Transforming this environment to the Cloud will require a management and security offering thatspansinformation,applicationsandinfrastructure,aswellasdeliverportabilityacrosstraditionalIT,privatecloud,managedcloudandpublicclouds.

InthissessionyouwillhearhowHP’sConvergedCloud-theindustry’sfirsthybriddeliveryapproach portfolio driven on an open standards based architecture - delivers on this with all in one simple consumption experience.

Level: Business

SESSION 32Exploiting Solution Manager to Speed Up Your Enhancement Pack Upgrade

TonydeThomasis,SAPMentor,SAPWorksJamieNewman,SAPServicesManager,LandmarkPtyLtdJustifying the expense of keeping your application up-to-date is a difficult task. While upgrading forupgrading’ssakeisnotasoundstrategy,hangingontoanout-datedapplicationlayercouldcost your business more than you think. Listen to the story of how Landmark used innovative and creative ways with Solution Manager to extract maximum business value from their SAP upgradeofEnhancementPackstoECC,EP&BI.

Level: Business



SESSION 33The Changing Face of SAP Education

KimStorey,ITTrainingLead,Coca-ColaAmatilFacilitated by: Francesca Salvo, Director Education and Learning, SAP Australia New Zealand“Ican’tfindthetrainingIneed”,“Trainingistooexpensive”,“Ican’tpayfortravelplustraining”,“I’mworriedthecoursewillbecancelled”,“It’salltoohard”.Soundfamiliar?AstheeffectsoftheGFC,naturaldisastersandchangingdemographicsinourworkforcecontinuetoimpactbudgetaryspendGloballyandinAustralasia,SAPEducationistakingtheopportunityto align with the changing face of SAP to take advantage of innovative new modes of delivery to meet market demand. This session will introduce the latest in multi-modal offerings as well as customer successes for End User Adoption through use of SAP Education training and technology.

Level: User

#SAUGMentorWrapDon’treturntotheofficewithouthearingthepowerfulconcludinginsightsofAustralia’sleadingSAP experts. This session will provide delegates with top takeaways from the SAUG Summit 2012 and SAP Forum Australia as well the opportunity to get a response to any unanswered questions. Join the conversation on Twitter using #SAUGMentorWrap and start picking the brain of our SAP Mentors!

SAP Mentors on-site:AlisdairTempleton,ChrisPaine,GrahamRobinson,JohnMoy,JoshuaFletcher,MartinEnglish,MattHarding,PaulHawking,SaschaWenninger,TonydeThomasis.


HEADLINESEXAMPLES


48 years ago Professor Donald Horne, perhaps our most widely respected public intellectual, dubbed us “The Lucky Country”. He didn’t mean it as a compliment. He meant that Australia’s wealth relied on nature’s gifts, rather than the enterprise of its people. But we’ve been busy. In recent decades Australia has achieved countless world firsts in the field of technology alone, and now we’d like to talk about what your business could accomplish.

We believe in The Clever Australian, and we want to create relationships that ensure Australian thinking and skills remain in demand the world over. We hope the late Professor would approve.

For more information, visit telstra.com/thecleveraustralian

THE CLEVER AUSTRALIAN


NETWORKINGSAUG SUMMIT 2012 + SAP FORUM AUSTRALIA

The SAUG Summit 2012 and SAP Forum Australia offers many opportunities for you to connect with peers and explore new ways to maximise the use of your SAP technology.

Networking Evening Event, sponsored by TelstraAll attendees are invited to join the sponsors for drinks and canapés in the exhibition hall on Tuesday evening.Withgreatentertainmentandsurprises,thisisyouropportunitytonetworkwithfellowdelegates in a relaxed environment.

Date: Tuesday 21 AugustTime: 17:30 - 19:30Where: Exhibition Hall, Ground FloorEntry: Included with SAUG Summit 2012 and Technology Track registration

Mentor Theatre SAP Mentors are a top community of influencers who have earned a special status in the SAP Ecosystem.Allofthemarehands-onexpertsofanSAPproductorservice,aswellasexcellentchampions of community-driven projects. Most of the 100 mentors work for customers or partners of SAP. In Australia there are 11 SAP Mentors who will be assisting and speaking during the Event.

LocatedintheExhibitionHall,theMentorTheatrewillfeature11livesessionsduringeachbreak.Review the latest schedule in your Agenda or at the Community Stand.

Meeting PodsThereare4meetingpodslocatedatbothendsoftheexhibitionhall.Noneedtobookatime,just meet with a sponsor or an SAP expert face to face and chat business. Please note that availability might be limited.

SAUG CIO ForumThe SAUG CIO Council (SCC) will hold a full day meeting on Wednesday. Held as a separate concurrentevent,over50+CIOswillengagewithlocalandglobalSAPexpertstodiscusstopicscommon to all of their companies. For more information on how your CIO can become a member of thecouncil,pleasevisit www.saug.com.au/CIOs.aspx.

SAP® Mentors


NETWORKINGSAUG SUMMIT 2012

The SAUG CommunityThe SAUG Summit is the only time during the year where the entire community gathers together under one roof. The primary purpose of the SAUG Community is to connect our members to network,gainknowledgeandinfluenceSAP.

Visit us at the Community Stand - All visitors receive a giveaway!

• Updateyourdetails

• Nominateyourselfasaspeaker

• Provideuswithfeedback

• Findoutmore

SAUG Special Interest GroupsThe core of the SAUG community is its Special Interest Groups (SIGs). Each SIG meets face to face throughout the year and members can attend any meeting free of charge.

There are over 20 SIGs Australia wide. In our larger regions each SIG focuses on a specific core module,industryortechnology.InsmallerregionsasingleSIGallowsthelocalcommunitytonetworkand discuss a broad range of topics.

Meet the SIG LeadsThisisyouropportunitytomeettheSIGLeadsvolunteeringinyourState,andfindoutaboutthedifferent groups and how you can get involved. Review the schedule at the Community Stand and join in at the nominated time to meet these key members of your community.

Networking RibbonsLooking for someone who might have similar interests? Or perhaps attendees who are in the same industry?

TheSAUGnetworkingribbonsareagreatwaytostartconversations,seekinformation and meet with others in your community. Look for the ribbons at the SAUG Community Stand sand brighten up your name badge!


SAP AUSTRALIAN USER GROUP 2011-2012 COMMITTEE

Ian Harvison Chairpersonkomatsu

Connie Iongvice ChairAustraland Property Group

Lynda WillshireTreasurerkimberly-Clark

Ian LuchterhandCommunitiesQueensland Rail Limited

Brett ProposchCIO CouncilOfficeworks

Grahame ReynoldsSUGEn & Secretary

Qe- nos

Mi- chelle de WetEvents Transfield Services

john TylerMembershipnSW Office of Environment and Heritage

Registration and Exhibition Schedule

Registration open 21 August 8:00Exhibition open 21 August 8:00Registration close 21 August 17:30Exhibition close 21 August 19:30



Event BadgesAn Event badge is necessary to gain access to all activities. Be sure to keep your badge visible at all times. If you happen to lose your badge please talk to one of our friendly staff at the registration desk. The colour codes for badges are as follow:

SAUG Summit 2012 Technology Track only SAP Forum Australia only SAUG CIO Forum

Bar-Code Scanning Please be advised that the bar code on your badge contains data submitted during the registrationprocess(name,title,company,address,phoneandemailaddress).Mostsponsors at the conference have badge-scanning devices as part of their display or promotional activities. It is at your discretion that you agree to provide your information toasponsor,whichmaybeusedforfuturemarketing purposes.

Customer ServiceMCEC’sCustomerServiceDeskislocatedon the ground level at the entrance near the HiltonHotel.AvailableservicesincludeATM,cloakroom,photocopyfacilitiesandsecurity.

Business CentreMCEC’sBusinessCentreislocatedatthe Clarendon Street entrance and offers stationary items and photocopying. This service is open daily from 8:00 to 17:00 and charges apply. Contact +61 3 9235 8011 for more information.

First AidSecurity officers may be contacted for First Aid needs through Customer Service at +61 3 9235 8310.

Feedback Form A link to our feedback form will be emailed to you at the conclusion of the Event. Please take the time to fill this out – not only to help usmakeeacheventevenbetter,butalsoforyourchancetowinafabulousprize!

SAUG Summit 2012 PresentationsPresentations from the SAUG SUMMIT 2012 will be posted on the SAUG website in PdF format post-event. Presentations denoted by an asterisk (*) are not available for publication.

visit www.saug.com.au/Library.aspx where you will need your member user account login to access the area. non-members can email [email protected] to gain access to the presentations.

DisclaimersAspartoftheSAUGSummit2012andSAPForumAustralia,aprofessionalagency will be videotaping and photographing the proceedings of the event. This media will be used by SAUG and SAP exclusively for the purposes of public relations and promotions. Group shots will mostly be used for these purposes. In caseofindividualcloseup,theSAUGandSAPwillmakeeveryattempttocontactthat person prior to use.

SAUG and SAP is pleased to have the support of sponsors whose products and services are exhibited in the exhibition hall. SAUG and SAP advise that they take noresponsibilityorliabilityinrespectofthesponsor’sproductsandservices.

Inaddition,thespeakersatthiseventdonotreflecttheviewsofSAUGandSAPorany of its constituents.


GENERALINFORMATION

SAP Asmarketleaderinenterpriseapplicationsoftware,SAP(NYSE:SAP)helpscompaniesofallsizesandindustriesrunbetter.Frombackofficetoboardroom,warehousetostorefront,desktoptomobiledevice–SAPempowerspeopleandorganizationstoworktogether more efficiently and use business insight more effectively to stay ahead of the competition. SAP applicationsandservicesenablemorethan195,000customers (includes customers from the acquisition ofSuccessFactors)tooperateprofitably,adaptcontinuously,andgrowsustainably.www.sap.com.

CIO FORUM SPONSOR

TelstraTelstra provides network services and solutions to morethan200oftheworld’stop500companies.Theyrely on us to do business across 240 countries and territoriesandtoenablegreaterproductivity,efficiencyand growth.

Telstra solutions offer the best of all worlds – skilled people and a rich portfolio of services delivered on our world-class Telstra next IP™ network and next G™network.Toensurereliableperformance,they’remonitored and maintained from our dedicated centres using advanced management and operational systems. Andthey’rebackedbyTelstraEnterprise-gradeCustomerService™andoneofAustralia’slargestandmost qualified field and technical workforce.

www.telstra.com.au/business-enterprise

PLATINUM SPONSOR

Tata Consultancy Services Ltd. (TCS)TCSisanITservices,consultingandbusinesssolutions organisation that delivers real results to customers.TCSoffersaconsulting-led,integratedportfolioofIT,BPO,infrastructure,engineeringandassurance services delivered through its unique GlobalNetworkDeliveryModel™,thebenchmarkofexcellence in software development. TCS has over 238,500consultantsin42countries.Thecompanygenerated consolidated revenues of US $10.17 billion foryearendedMarch31,2012andislistedonthenational Stock Exchange and Bombay Stock Exchange in India.

www.tcs.com

HCL Axon HCLAXONisoneoftheworld’slargestSAPintegrators,operatingin29countriesandwithrevenueofover$1bn.ItistheEASdivisionofHCL,theglobalIT Services Provider.

HCLAXON’sspecialisesinSAPenabledbusinesstransformation,focusingonthedeliveryofmeasurablebusiness outcomes for our clients. Through highly experienced consultants and a willingness to share risk andreward,HCLAXONachievesthehighestclientsatisfaction in SAP consulting.

Our services run the full SAP life-cycle and combines high value transformation consulting with deep technical expertise and low cost off and onshore delivery.

www.hcl.com


SPONSORS

GOLD SPONSOR

ASG Group LimitedAsagrowinglocalAustralianbusiness,ASGoffersthe latest SAP and associated technologies designed specifically around the needs of our customers. Withexperiencespanningmorethan15years,ASGdelivers some of the most effective SAP projects and services for enterprise and mid market organisations Australia wide.

www.asggroupso.com.au/sapsolutions

CapgeminiWithmorethan120,000peoplein40countries,Capgeminiisoneoftheworld’sforemostprovidersofconsulting,technologyandoutsourcingservices.Togetherwithitsclients,Capgeminicreatesanddelivers business and technology solutions that fit their needs and drive the results they want. A deeply multiculturalorganization,Capgeminihasdevelopeditsownwayofworking,theCollaborativeBusinessExperienceTM,anddrawsonRightshore®,itsworldwidedelivery model. Rightshore® is a trademark belonging to Capgemini.

www.capgemini.com.au

Global Speech NetworksWe believe customer experience and competitive advantage are inextricably linked. And we know two things are true: your contact centre invariably dictates thetimbreofyourcustomers’experience;andtheCloud is the future.

So,wetakethetechnologythatpowersthemostinnovativeserviceorganisationsintheworld,addthe

finestmindsintheindustry,andmakeitaccessibletobusinessesofallshapesandsizes.

Yourbusinessisdifferentiated.Youprovideamazingcustomer experience. Everyone wins.

www.globalspeechnetworks.com

Hewlett PackardFornearly20years,HPandSAPhavebeenhelpingcustomers like you find the right solution to meet their businessneed.Withbestpractices,jointdevelopmentandqualitytesting,wecanhelpyoumitigaterisks,increase performance and lower costs. Through close collaborationandaservice-orientedapproach,HPandSAP provide integrated solutions that are adaptable to change and open to innovation. Our comprehensive offeringsarealsopre-tested,certifiedandproven- which means you spend less time and resources integrating the solutions into your environment. To learn more about how we have helped customers like youimprovetheirbottomline,visitthelinksbelow.

www.hp.com.au

IBM Australia IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries,IBMersaroundtheworldinventandintegratehardware,softwareandservicestohelpforward-thinkingenterprises,institutionsandpeopleeverywhere succeed in building a smarter planet.

InAustralia,IBM’stechnologyandserviceshavehelped organisations grow and transform for 80 years. IBM’scommitmenttotheAustralianmarketplaceisstrongerthaneverwithnaturalresources,digitalconnectivity,andsustainablecitiesattheforefrontofthenationalagenda.Aspartofthatcommitment,IBMalsoisinvestinginthelocalcommunity,workingwithschools and universities to ensure Australia has the skills it needs to build a smarter future.

www.ibm.com/au


SPONSORS


SPONSORS

Consultant Networking Pod SponsorRed Hat

Cappuccino Machine SponsorEnjoyafreshlybrewedcoffee,thankstoOxygen

Media Partner

ENTERPRISE DATA SOLUTIONS

SILVER SPONSOR

NETWORK SPONSOR


MELBOURNE CONVENTION & EXHIBITION CENTRE MAPS

GROUND LEVEL

LEVEL 2

Ground LevelFoyer – Exhibition HallPlenary – Keynote Sessions

Level 2Room 203, 204, 205 – SAUG CIO ForumRoom 209, 210 – Technology TrackRoom 211, 212, 213, 214 – Breakout SessionsRoom 216 – Speaker Preparation

saug summit 2012 + sap forum australia event program

Documents

sap forum australiathank

sap forum australiaagendaday

sap australian user

sap user interface strategies

saug chairman address

user community

technology track keynote

breakout sessions