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Copyright © 2017 Savant Systems, LLC Savant.com | 508.683.2500

Savant Pro Remote - Multi-Room REM-2000/2000I

Deployment Guide Document Number: 009-1536-00

Document Date: November 2017

Document Supports: da Vinci 8.7

http://www.savant.com/

REM-2000-00 Pro Remote – Multi Room Copyright © 2017 Savant Systems, LLC

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Contents To access the link to the topics in this document, click the topic page number.

Important Safety Information – Read First .............................................................................................................................................. 31 Important Information ............................................................................................................................................................................... 42 Required Items ............................................................................................................................................................................................. 53 Deployment Steps ...................................................................................................................................................................................... 54 System Overview ........................................................................................................................................................................................ 65 Installation ...................................................................................................................................................................................................... 7

5.1 Install Remote ........................................................................................................................................................................................................... 75.2 Add Remote to a Savant Pro System ............................................................................................................................................................. 7

6 Changing Rooms ......................................................................................................................................................................................... 97 Settings Menu ............................................................................................................................................................................................... 10

7.1 Reset Wi-Fi ................................................................................................................................................................................................................ 107.2 Change Users ............................................................................................................................................................................................................ 11

8 Software Updates (OTA) ......................................................................................................................................................................... 128.1 Criteria for Download ............................................................................................................................................................................................ 128.2 Overview of Download and Install Process .................................................................................................................................................. 128.3 Download and Install Remote Software ......................................................................................................................................................... 13

Additional Documentation ............................................................................................................................................................................. 14Appendix A: Network Requirements ......................................................................................................................................................... 15Appendix B: System Monitor ........................................................................................................................................................................ 16Important Notice ................................................................................................................................................................................................ 17Regulatory ............................................................................................................................................................................................................ 18


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Important Safety Information – Read First Before installing, configuring, and operating Savant® equipment and other vendor equipment, Savant recommends that each dealer, installer, or integrator, access and read all the required technical documentation. Savant technical documentation can be located by visiting the Savant Customer Community.

Read and understand all safety instructions, cautions, and warnings in this document and the labels on the equipment.

Safety Classifications in this Document

Note: Provides special information for installing, configuring, and operating the equipment.

IMPORTANT! Provides information critical to installing, configuring, and operating the equipment.

CAUTION! Provides special information on avoiding situations that may cause damage to equipment.

WARNING! Provides special information on avoiding situations that may cause physical danger to the installer, end user, etc.

Electric Shock Prevention ELECTRIC SHOCK! The source power poses an electric shock hazard

that has the potential to cause serious injury to installers and end users.

ELECTRICAL DISCONNECT: The source power outlet and power supply input power sockets should be easily accessible to disconnect power in the event of an electrical hazard or malfunction.

Weight Injury Prevention WEIGHT INJURY! Installing some of the Savant equipment requires two

installers to ensure safe handling during installation. Failure to use two installers may result in injury.

Safety Statements Follow all the safety instructions listed below and apply where applicable. Additional safety information will be included where appropriate.

1. Read these instructions.

2. Keep these instructions 3. Heed all warnings.

4. Follow all instructions. 5. Do not use this apparatus near water.

6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the

manufacturer's instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Plug into a surge protected outlet or receptacle. 13. Unplug this apparatus during lightning storms or when unused for

long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

15. To completely disconnect this equipment from the AC mains, unplug from the outlet or receptacle.


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1 Important Information

IMPORTANT! PLEASE READ BEFORE CONTINUING

- The hole beside the power button on top side of the remote is a port for the built-in microphone and NOT a reset button. DO NOT insert any objects in this hole or damage to the remote could occur.

- The remote’s base is simply a charging station. Place the remote into its base to charge the battery whenever the battery level gets low.

- The remote is powered by a rechargeable lithium-ion battery.

- The remote communicates with the Savant Pro System over Wi-Fi® (802.11 b/g/n - 2.4GHz/5.0GHz). See Appendix A: Network Requirements.

- Supports WPA and WPA2 security protocols.

- The remote does not have to be within line of sight of a device to control it.

- The remote is a multi-room remote. If the remote can communicate with the local Wi-Fi, it can control any device from any room/zone.

- The Remote receives software updates over the air (OTA). See the Remote Software Updates (OTA) section below.

- The Savant Pro System that the remote is associated with must have a user that is registered with the Savant cloud. If there is no registered user, the remote will default back to a local Savant User and will have limited functionality.

- The maximum number of remotes allowed in a system depends on the number of rooms supported by the Host. Ideally, a user can add a remote into every room in a Savant Pro System.


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2 Required Items This Deployment Guide will aid an installer/integrator through the process of adding a Savant Multi-Room Pro Remote to a Savant Pro System. It is recommended that the installer/integrator read this document in its entirety before beginning the installation process.

Ensure the items in the list below are available.

Savant Pro Multi-Room Remote and charging base (SUR-2000/SRB-2000) ......................................................................................................

Savant Pro System running one of the following Savant Hosts: ................................................................................................................................

- (Smart Host) licensed and running da Vinci 8.7 or higher - (Pro Host) licensed and running da Vinci 8.7 or higher

Savant Development Environment (SDE) MacBook® ...................................................................................................................................................... (with System Monitor in da Vinci 8.7 or higher installed)

Ethernet network meeting Savant Requirements ............................................................................................................................................................ (See Appendix A: Network Requirements)

3 Deployment Steps Follow these steps to successfully deploy the Savant Pro Remote Multi-Room. Use the checklist to record the completed steps.

System Diagram, Connections, and Additional Information ........................................................................................................................................ System Overview

Installation Steps ............................................................................................................................................................................................................................ Install Remote Add Remote to a Savant Pro System


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4 System Overview The Pro Remote Multi-Room system includes a remote, charging base, and power supply. The diagram below shows how the remote communicates with the Savant Pro System over the local network once installed and configured.

Remote Base On the bottom side of the remote is a Status LED. The Status LED indicates if the charging base is powered or not.

Status LED Off: Not powered On: Powered

Box Contents and Specifications Refer to the Quick Reference Guide (QRG) for this product located on the Savant Customer Community for Box Contents and Specifications.


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5 Installation

5.1 Install Remote 1. Place the remote and charging base on a surface that is flat, dry, well ventilated, and out of direct sunlight.

2. Plug the supplied power adapter into a 120 – 240V AC 50/60Hz surge protected outlet receptacle. 3. Plug the supplied power cord between the remote base and the power adapter from step 3 above.

4. Place remote into the charging base. Placing the remote onto the base turns on the remote and after a few seconds, the Savant logo will appear. Allow the remote to start-up into the Connect to Wi-Fi network window shown in step 1 below.

HELPFUL! If the remote doesn’t automatically power up from step 3 above, press and release the power button on the top of the remote. After about 5 seconds, the Savant logo will appear.

5.2 Add Remote to a Savant Pro System Follow the steps below to connect to the local Wi-Fi network and then to a Savant Pro System.

1. Select the BEGIN button. 2. In the screen that opens, select your local Wi-Fi network. 3. Enter the PASSWORD for the network selected.

4. Select NEXT when complete.

• Reset Wi-Fi Configuration – Select to clear any Wi-Fi credentials currently stored on the remote and reset the Wi-Fi radio.

• Select hidden Wi-Fi Button – Select to manually enter a network name (SSID) and password. In the screen that opens, enter the network name (SSID) of the local network and follow the prompts.

• Retry Scan Button –Select the Retry Scan button if the local wireless network is not initially listed. A rescan will typically locate the network.

TIP! The Level field presented in this screen is the RSSI value. Higher RSSI values indicates has a stronger Wi-Fi signal.

Example: A network with an RSSI of -58 is stronger than a network with an RSSI value of -77


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5. When the local Wi-Fi network is found and the remote connects, a success message will appear.

HELPFUL! DO NOT power Off the remote before connecting with a Savant Pro System (step 6). The Wi-Fi credentials entered in step 5 are only saved on the remote after connecting to a Savant Pro System.

6. Once the remote is connected to the local network, it will automatically begin a scan for and list any Savant Pro Systems on the network. From the HOMES page that opens, select the Savant Pro System.

7. Select the User from the list of users that have the permissions to log into the Savant Pro System.

8. Once logged in to the Savant Pro System, select the room. In the image below, the Family Room is the room the remote will control.


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6 Changing Rooms

1. From any room, select the drop-down disclosure triangle.

2. Select another room from the list of rooms. Once selected, the new room will open displaying the services in that room.


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7 Settings Menu

7.1 Reset Wi-Fi If the SSID or password of the local network is changed the steps below describe how to update the Wi-Fi information to the new settings.

1. From any room, scroll to the bottom of the page and select the Gear Icon.

2. Select Wi-Fi Information from list in the SETTINGS page.

3. Select CONFIGURE WI-FI button

4. Select RESET. The remote will scan the area and list all available networks. Scroll through the list, select the appropriate network, and connect to that network with the new credentials. Refer to section 5.2 Add Remote to Savant Pro System for more information.

About

Wi-Fi Information

Users

Brightness

Wake Sensitivity

SETTINGS


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7.2 Change Users

1. From any room, scroll to the bottom of the services list and select the gear

icon . 2. Select Users from the SETTINGS page

that opens.

3. Select a different User from the list of users. The remote will open to the same room that the initial user was in.

TIP! A four digit pin code can be added to each user. Once set, the code would be required each time that user logs in. See the Managing Users section of the Pro 8 App User Guide (009-1399-01) on the Savant Customer Community.


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8 Software Updates (OTA) Section 6 below describes the software update process.

8.1 Criteria for Download The Pro Remote Multi-Room can receive software updates only if the following criteria is met:

- The remote must be communicating with a Savant Pro System.

- A user must be signed in on the remote and that user must be registered with the Savant cloud. - The Remote must have at least 50% charge left on its rechargeable battery.

- The Host determines there is an updated version of software on the Savant cloud than what is running on the Remote.

If the criteria are met, the update process begins. To update, there are two pieces:

1. Software gets downloaded to remote. 2. Software gets installed onto remote.

8.2 Overview of Download and Install Process 1. To begin the process, one of the following needs to be achieved

to initiate a software update: a. A new version of software for the remote is loaded onto the

Savant cloud. During normal operation, the Host determines the updated version of software is available from the Savant cloud and initiates the download.

b. The da Vinci runtime software on the Host is updated. The da Vinci update now points to a newer version of remote software on the Savant Cloud and the software download to the remote is then started.

c. A new remote is added to the system and the version of software on the remote differs from the version of software on the Savant cloud and a download to the remote is started.

With the download process to the remote started, the process can be viewed using the System Status page of System Monitor. HELPFUL! The complete remote download, install, and reboot process takes about 5-10 minutes depending on network speeds. See Appendix B: System Monitor section below for more information.


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8.3 Download and Install Remote Software The download of the remote software was started by one of the methods described in section 7.2 above. Follow the instructions below to install the software onto the remote.

1. At any time during the download of software to the remote, navigate to the About page ( > About) and select the RESUME UPDATE/UPDATE AVAILABLE button. Pressing this button opens a DOWNLOADING screen and tells the remote to install the software immediately after the download is complete.

2. Once the software is downloaded onto the remote, the remote automatically installs the updated software. See image below.

3. Once installed, the remote will reboot and finish the software install.

4. When finished, navigate to the ABOUT page ( > About). 5. The updated software (Version:) is listed on the ABOUT page

Additional Information: - The RESUME UPDATE button indicates there is software currently downloading or the software has already downloaded and is staged on the

remote. Pressing the RESUME UPDATE button ensures the following:

• If the software is downloaded on the remote, pressing the RESUME UPDATE button starts the installation process -OR- • If the software is downloading, pressing the RESUME UPDATE button during the download ensures the software install process starts once

the download process ends. - If the RESUME UPDATE button is NOT pressed during or after the software download, the remote automatically initiates the installation of the

software at 2:00 AM the next morning.

- The complete remote download, install, and reboot process takes about 5-10 minutes depending on the speed of the network.


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Additional Documentation Additional documentation is available on the Savant Customer Community.

- Savant Pro Remote Multi-Room QRG (009-1530-xx)

- Savant Pro Remote User Guide (009-1410-xx)

- Savant Pro 8 App User Guide (009-1399-xx)

- Savant University > Course Catalog > Remotes


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Appendix A: Network Requirements Savant requires the use of business class/commercial grade network equipment throughout the network to ensure the reliability of communication between devices. These higher quality components also allow for more accurate troubleshooting when needed.

Connect all Savant devices to the same local area network (LAN) or subnet as the Host. Savant recommends not implementing any type of traffic or packet shaping in your network topology for the Savant devices as this may interfere with performance.

Network Configuration To ensure that the IP Address will not change due to a power outage, a static IP Address such as DHCP reservation should be configured. Savant recommends using DHCP reservation within the router. By using this method, static IP Addresses for all devices can be managed from a single UI avoiding the need to access devices individually.

Setting DHCP reservation varies from router to router. Refer to the documentation for the router to configure DHCP reservation.

Network Changes The Pro Remote Multi Room requires resetting network credentials after moving to a new network, changing routers, or if the IP Address range is changed in the current router.

Reset Wi-Fi Credentials Follow the instructions in section 7.1 Reset Wi-Fi to reset the Wi-Fi credentials on the remote.


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Appendix B: System Monitor The System Dashboard tab contains all the pertinent information required. The System Dashboard page is described below.

General Information

Mobile Device Status tab > Android Voice Remote

Name The Pro Remote Multi Room (REM-2000) is labeled as an Android Voice Remote and can’t be changed.

Status Connected Remote is connected and communicating with the Savant Host

Disconnected Savant Host is not communicating with the remote. This could be due to • The remote being switched Off. • Wi-Fi signal not being received. • Possible problem with remote. • Host not available

Battery Level The percentage of power left on the battery. Range 0-100%

Network The SSID of the network the remote is connected to.

Wifi Level The Wi-Fi signal strength received at the remote. Range 0-3 with 3 indicating a strong signal and 0 indicating a weak signal.

Type Android is displayed. This is the operating system the remote is running on.

Zone Displays the zone the remote is currently controlling.

App Version The version of the Savant software app that is running on the remote.

Software Version The version of the Android operating that is running on the remote.

Savant Unique ID A 16-character Savant ID that identifies the remote to the Savant Host.

Update State Shows the status of a software update. If remote is not updating, Idle is displayed. Done - Remote is rebooting after download and install has completed. start – Indicates there is a software update for the Remote available and the download will begin momentarily. download - Software is being downloaded from the cloud to the Remote.

Update Progress (%) If the firmware in the remote is updating, the progress of the download is displayed. The field is blank when no download is occurring.


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Important Notice

Disclaimer The contents of this document are subject to change without notice; therefore, the information presented herein shall not be construed as a commitment or warranty.

Savant Systems, LLC shall not be liable for any technical or editorial errors or omissions contained herein or for incidental or consequential damages resulting from the performance, furnishing, reliance on, or use of this material.

Patents Certain equipment and software described in this document is protected by issued and pending U.S. and foreign patents.

All products and services are trademarks or registered trademarks of their respective manufacturer.

Copyright This document contains confidential and proprietary information protected by copyright. All rights reserved. Copying or other reproduction of all or parts of this document is prohibited without the permission of Savant Systems.

Trademarks © 2017 Savant Systems, LLC. All rights reserved. Savant, Savant App, Savant Host, Now You Can, RacePoint Blueprint, Single App Home, TrueCommand, TrueControl, and the Savant logo are trademarks of Savant Systems, LLC.

AirPlay, Apple, AirPort Express, AirPort Extreme, Apple TV, Apple Remote Desktop, FireWire, iMac, iTunes, iPad, iPad mini, iPad Air, iPhone, MacBook, Mac and OS X are trademarks or trade names of Apple Inc. iOS is a trademark of Cisco®. Android, Google, Google Play, and other Google marks are trademarks of Google, Inc. Wi-Fi is a registered trademark of the Wi-Fi Alliance®. HDMI® is a trademark of HDMI Licensing, LLC. Autonomic® and TuneBridge® are registered trademarks of Autonomic Controls, Inc. MOTU® is a registered trademark of Mark of the Unicorn, Inc. Luxul is a registered trademark of Luxul Wireless.

All other brand names, product names, and trademarks are the property of their respective owners.

Technical Support Savant Systems, LLC is dedicated to providing prompt and effective support in a timely and efficient manner.

- To contact Savant Support, access the Savant Customer Community and enter a support case ticket.

- To contact Savant Sales, visit Savant.com and select Contact Us to locate a local sales representative in your area.


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Regulatory The following statements are applicable to the Savant Pro Remote Multi Room (REM-2000):

FCC Regulations – Remote This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interferences that may cause undesired operation.

This equipment has been tested and found to comply with the limits for CLASS B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications, However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and the receiver.

- Connect this equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or experienced radio/TV technician for help.

FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

FCC and IC Identifier for Savant Remote This device electronically displays the FCC declaration of conformity logo as well as the FCC and IC identifier. This information can be found on the device by accessing:

(service menu) à About.

Identificateur de la FCC et d’Lc pour Savant Remote Ce périphérique par voie électronique affiche le logo de déclaration de conformité FCC ainsi que l'identificateur de la FCC et d'IC. Cette information peut être trouvée sur le terminal en accédant à:

(menu de service) à About (A propos de).

IC Statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

- This Class B digital apparatus complies with Canadian ICES-003.

- Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

- This device complies with RSS-310 of Industry Canada. Operation is subject to the condition that this device does not cause harmful interference.

- Cet appareil est conforme à la norme RSS-310 d'Industrie Canada. L'opération est soumise à la condition que cet appareil ne provoque aucune interférence nuisible.

- This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios. The County Code Selection feature is disabled for products marketed in the US/Canada.

- Cet appareil et son antenne ne doivent pas être situés ou fonctionner en conjonction avec une autre antenne ou un autre émetteur, exception faites des radios intégrées qui ont été testées. La fonction de sélection de l'indicatif du pays est désactivée pour les produits commercialisés aux États-Unis et au Canada.

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