scalable & cost effective saas: case study: accept software

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©2011 ACCEPT SOFTWARE. CONFIDENTIAL ACCEPT360USING OPSOURCE & USING OPSOURCE & ORACLE TO PROVIDE ORACLE TO PROVIDE ENTERPRISE CLASS SAAS ENTERPRISE CLASS SAAS Mark Pecoraro SVP SaaS Operations, Accept Software

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Page 1: Scalable & Cost Effective SaaS: Case Study: Accept Software

©2011 ACCEPT SOFTWARE. CONFIDENTIAL

ACCEPT360™

USING OPSOURCE &USING OPSOURCE &ORACLE TO PROVIDEORACLE TO PROVIDEENTERPRISE CLASS SAASENTERPRISE CLASS SAAS

Mark PecoraroSVP SaaS Operations, Accept Software

Page 2: Scalable & Cost Effective SaaS: Case Study: Accept Software

©2011 ACCEPT SOFTWARE. CONFIDENTIAL 2

AgendaAgenda

Accept Overview

SaaS Operations – A Business Perspective

High level overview – SaaS Infrastructure

Why Oracle?

Summary: Benefits of Partnership with OpSource

Page 3: Scalable & Cost Effective SaaS: Case Study: Accept Software

©2011 ACCEPT SOFTWARE. CONFIDENTIAL 3

Enterprise Product DevelopmentEnterprise Product Development

End-End SolutionIdeation, Strategy, Planning and Execution

Single System of Recordfor faster, confident decision making

Real-Time Alignmentbetween company and product strategy

Visibility and Predictabilityat all levels

Integrated Collaboration and Communication

Best practicesto maximize the value of your investment

Enterprise scalableacross teams, locations, product lines

Page 4: Scalable & Cost Effective SaaS: Case Study: Accept Software

©2011 ACCEPT SOFTWARE. CONFIDENTIAL 4

SaaSSaaS OpsOps –– A Business PerspectiveA Business Perspective

Enterprise Class On-Demand Delivery

Business Goals

Security Audits in sales process Enterprise Data Security Operational Security

Highly Available at all tiers Highly performing for a global customer base Operational aspects of product architecture Diversity of technologies Cost of software/technology licensing Cost of skills: Insource vs. Outsource?

Relationship of Ops to Customer SupportMonitoring & Availability: 24x7x365 Integration requirements Provisioning and maintenance processes

Operational Implications

Quality of Service 24x7x365Customer supportRenewal Rate

Mission-critical Data Security

Cost of Good SoldSkills: Depth & Breath across stack

Rapid Feature DeploymentMaintenance Windows

High Availability for customersScalability for Accept OpsPerformance on a global basis

Business ContinuityDisaster RecoveryService Level Agreements

Page 5: Scalable & Cost Effective SaaS: Case Study: Accept Software

©2011 ACCEPT SOFTWARE. CONFIDENTIAL 5

OperationalizingOperationalizing the Business Viewthe Business View

High Performance DB OpsData Guard Fail OverReal time analysis tools

Infrastructure as a Service

Network & Datacenter Operations24x7x365SAS-70 Type II Compliance

Worldwide Application Acceleration

Customer EnvironmentGeographic Location

Accept Application CodeWeb & Application Infrastructure

CustomerSupport

SaaS Operations

Page 6: Scalable & Cost Effective SaaS: Case Study: Accept Software

©2011 ACCEPT SOFTWARE. CONFIDENTIAL 6

Oracle: Enterprise ClassOracle: Enterprise Class SaaSSaaS

Enterprise Database leader combined with OpSource DBA expertise

– Supported a best-of-breed strategy

Low cost entry point with Standard and Standard-One

Easy upgrade to Enterprise Edition

– Oracle Data Guard

– Multi-threaded for better performance

– Extensive Tuning & Diagnostic tools

Standardizing on Oracle DB

Financial Options that fit with our business constraints

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Page 7: Scalable & Cost Effective SaaS: Case Study: Accept Software

©2011 ACCEPT SOFTWARE. CONFIDENTIAL 7

Partnership with OpSourcePartnership with OpSource

‧Premier (Best in Class) Solutions‧Credibility – SAS70 Type II‧Diverse - Specialized skills

‧DB, Datacenter, N/W, Storage‧Rigor in infrastructure operations‧24x7x365 Staffed Operational monitoring (Playbooks)‧Excellent Account Management

Helping companies decide which products to bring to market for fastest time-to-profit

Enterprise Product DevelopmentWorld Class IaaS

ACCEPT360