scalable & cost effective saas: case study: accept software
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©2011 ACCEPT SOFTWARE. CONFIDENTIAL
ACCEPT360™
USING OPSOURCE &USING OPSOURCE &ORACLE TO PROVIDEORACLE TO PROVIDEENTERPRISE CLASS SAASENTERPRISE CLASS SAAS
Mark PecoraroSVP SaaS Operations, Accept Software
©2011 ACCEPT SOFTWARE. CONFIDENTIAL 2
AgendaAgenda
Accept Overview
SaaS Operations – A Business Perspective
High level overview – SaaS Infrastructure
Why Oracle?
Summary: Benefits of Partnership with OpSource
©2011 ACCEPT SOFTWARE. CONFIDENTIAL 3
Enterprise Product DevelopmentEnterprise Product Development
End-End SolutionIdeation, Strategy, Planning and Execution
Single System of Recordfor faster, confident decision making
Real-Time Alignmentbetween company and product strategy
Visibility and Predictabilityat all levels
Integrated Collaboration and Communication
Best practicesto maximize the value of your investment
Enterprise scalableacross teams, locations, product lines
©2011 ACCEPT SOFTWARE. CONFIDENTIAL 4
SaaSSaaS OpsOps –– A Business PerspectiveA Business Perspective
Enterprise Class On-Demand Delivery
Business Goals
Security Audits in sales process Enterprise Data Security Operational Security
Highly Available at all tiers Highly performing for a global customer base Operational aspects of product architecture Diversity of technologies Cost of software/technology licensing Cost of skills: Insource vs. Outsource?
Relationship of Ops to Customer SupportMonitoring & Availability: 24x7x365 Integration requirements Provisioning and maintenance processes
Operational Implications
Quality of Service 24x7x365Customer supportRenewal Rate
Mission-critical Data Security
Cost of Good SoldSkills: Depth & Breath across stack
Rapid Feature DeploymentMaintenance Windows
High Availability for customersScalability for Accept OpsPerformance on a global basis
Business ContinuityDisaster RecoveryService Level Agreements
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OperationalizingOperationalizing the Business Viewthe Business View
High Performance DB OpsData Guard Fail OverReal time analysis tools
Infrastructure as a Service
Network & Datacenter Operations24x7x365SAS-70 Type II Compliance
Worldwide Application Acceleration
Customer EnvironmentGeographic Location
Accept Application CodeWeb & Application Infrastructure
CustomerSupport
SaaS Operations
©2011 ACCEPT SOFTWARE. CONFIDENTIAL 6
Oracle: Enterprise ClassOracle: Enterprise Class SaaSSaaS
Enterprise Database leader combined with OpSource DBA expertise
– Supported a best-of-breed strategy
Low cost entry point with Standard and Standard-One
Easy upgrade to Enterprise Edition
– Oracle Data Guard
– Multi-threaded for better performance
– Extensive Tuning & Diagnostic tools
Standardizing on Oracle DB
Financial Options that fit with our business constraints
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©2011 ACCEPT SOFTWARE. CONFIDENTIAL 7
Partnership with OpSourcePartnership with OpSource
‧Premier (Best in Class) Solutions‧Credibility – SAS70 Type II‧Diverse - Specialized skills
‧DB, Datacenter, N/W, Storage‧Rigor in infrastructure operations‧24x7x365 Staffed Operational monitoring (Playbooks)‧Excellent Account Management
Helping companies decide which products to bring to market for fastest time-to-profit
Enterprise Product DevelopmentWorld Class IaaS
ACCEPT360
™