Scaled Up and Spread

Agency for Healthcare Research and Quality2011

Bernard Roberson, MSM, BA, HSCAdministrative Director

Patient Family Centered Care

Who We Are•Health Sciences University for the

University System of Georgia founded 1828

5 Colleges (Medicine, Allied Health, Nursing, Dentistry,

Graduate Studies)

•Tertiary Academic Medical Center

632 beds- Adult and Children’s Medical Center, Medical Office Practice, Radiation Therapy Center, Comprehensive Cancer Center

110 specialty clinics – Georgia and South Carolina

A New Approach to Care

Institute for Family-Centered CarePatient- and family-centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among

health care providers, patients, and families. It redefines the relationships in health care.

Institute of Medicine Providing care that is respectful of and responsive to

individual patient preferences, needs, and values and ensuring that patient values guide all clinical

decisions.

Patient- and Family-Centered Care

Initiating Scale Up…

• Leadership Buy-In• Defined Core Values• Established Patient- Family-Centered Care

Committee• Involved Patients and Families in design

process• Created position

Cultural Evolution in 1993

• Open visitation initiated and definition of “visitor” changed forever

• Began to challenge ‘old ways’ of practice• Provided support opportunities for patients

and families• Readily accepted input from patients and

families (Family Advisory Council)

Moving Forward

• Created strategic plan to implement PFCC throughout the New Children’s Medical Center in 1997

• Extended PFCC programming as a model into adult inpatient and outpatient areas, beginning with the Neuroscience Center in 2002

• Involved Patients in a Family Forum (Health Partners Advisory Council)

Partner Advisory Councils

Initiated Action:

• Family Guide to Services• Doc Talk form• Billing issues• Reporting lab results• ER Discharge Forms• Redesign of areas

Dimensions ofPatient-and Family-Centered Care

1) Clinical Services2) Medical Education3) Research

Patient and Family Involvement in Professional Education

•Family Faculty•LIFE (Learning In Family Environments) •Regional/National Conferences•Student Orientations•Nursing Forums

Beginning of Spread:• Adopt-A-Unit Rounds with

Leadership• Unit based Advisory Councils

creation• Customer Service Teams• Outpatient Advisory Forums• Employees as Patients

Improving Our Efforts…

Spread

• PFCC Learning Labs Internally for Faculty and Staff

• Presentations and Speaking Engagements at National Conferences and Trainings

• External Learning Labs on PFCC for Local and National Health Systems

• Annual PFCC Educational Conference with National/International Speakers for Health System Faculty, Staff, Students, Patients and Families

Questions??