schahin presentation at ibm connect 2014
DESCRIPTION
Schahin presentation at IBM Connect 2014 about their Corporate Social Network beeSocial.TRANSCRIPT
© 2014 IBM Corporation
SWF204: Schahin's BeeSocialProject: The Ways to Implement a Social Workforce Project
Ricardo Rossi, Brazil Country Manager, Avnet Services
Agenda Brief intro to Schahin Group and Avnet Services
A Social Business Intranet idea is born
First version – Proof of Concept on the Cloud
Initial findings – Not as easy …
Decision to expand and move to on-premises
How we encouraged the adoption
Current status and usage profile
Next steps and future
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Schahin Group
Active in the market for more than 47 years
Present in Brazil’s main development sectors
Integrated Management System that includes ISO 9001, ISO 14001 and OHSAS 18001
certifications
More than 7,000 employees, in throughout Brazil
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Avnet Services Intro Capabilities Solutions Digital Strategy
Requirements Engineering
User Experience & Design
Analytics
TECHNOLOGY
UI Development
Software Engineering
Portal Development
Commerce Development
Web Content Management
Enterprise Content Management
Security and Monitoring
Data Warehouse
Business Process Automation
INDUSTRY ALIGNED
Healthcare
Retail & Commerce
Financial Services
CROSS-INDUSTRY
Social Business
Software Engineering
(ALM/CLM)
Mobile
B2C Platforms
Employee Portals & Intranets
B2B Commerce
Cloud Computing
Application Outsourcing
Avnet Services by the numbers
700+ Employees
500+ Certifications
900+ Delivered Solutions Since 2003
$27+ Billion Financial backing as a subsidiary of Avnet
Introducing: BeeSocial Schahin !
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BeeSocial Timeline
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Jan-11 Jan-13 Apr-13 Dec-11 Mar-12
CIOHead of HR to attend Lotusphere
BeeSocial is launched on Feb
IBM Connections goes live
Decision to expand to all knowledge workers
POC for 100 users approved
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Business Needs & Requirements
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A Social Business Intranet idea is born The Sustainability story
– Knowledge management
– Best practices sharing
– Synergy
– Centralized and improved internal communication
Become a reference & benchmark in the market in terms of Quality Management
Be recognized as the best in the Industry
Engineering & Construction, Oil & Gas, Telecom, Real State Development, Energy
Business Requirements & Sponsors
Head of HR – Schahin Group should be attractive, innovative and up-to-date with the latest
technologies – Talent attraction & retention – Recruit post graduates and junior professionals
Head of Real State Development – Best practices sharing – Single repository for information – Information sharing – Process and productivity improvement
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Pilot for 100 users
How do we foster “good” usage vs non-productive usage
How do we prevent bad words
– Power users able to remove any content
Should we let the network control themselves
Is BeeSocial work or play ?
Interactions should be moderated
Planning & Launch
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Rules did not help, but actually prevented adoption
Moderation was a major slow down
Restricted number of users made sharing difficult
Managers initial objections
Cultural change
Initial Findings Not as easy
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Needed to remove the adoption barriers
– Removed moderations
• You are what you post
– Interactions, communication and sharing highly improved
– Tool became solid among the pilot group
Everybody was anxious to join and contribute
– Grow or fade away
– Expansion to all users was the natural and only way to go
– Others areas demanded access to the tool
– A corporate user is ready to collaborate and contribute in a Social Business environment
Decision to expand – 6 months later …
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Expansion begins
Partnership and support from IBM & Avnet Services
Internal communication campaign
email marketing / banners / mouse pads
stickers on the doors /house organ
Expansion Campaign
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Results so far
Quantitative Qualitative
Improved knowledge sharing
Improved engagement
Improved commitment
Communities - 157 Files - 5586
Activities - 130
Blogs - 93 Forums - 334
Profiles - 1000
Windows Plug-in
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Popular tools
Popular Comunities
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A message from Schahin’s CHRO
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Future & Next Steps
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BeeSocial to become the new Intranet
– Natural way to go
– Adoption rate shows Bee Social is already the workspace of choice
– Migrate intranet data into Bee Social
Gradually migrate other systems data into Bee Social
Migrate Quickr Data and use cases into Bee Social
Future & Next Steps
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Solution & Technical Overview
The POC Specification
BeeSocial running on single instance on Amazon EC2
– Run, operated and managed by Ascendant
Basic Look&Feel – Almost no customization
IBM Connections Profiles populated from Peoplesoft – Batch file update daily – Selected fields editable
Password change application developed by Ascendant
No SSO
Integrated with Windows Explorer and Lotus Notes
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Enterprise Blue for Connections
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Everything for one simple Per User / Per Year price
IBM Connections
Social Business Enterprise Software
Global, 24x7, Managed Support
Global, Secure, Reliable, Cloud Computing
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Social Software On the cloud 24x7 Support Private / Single-Tenant
Cloud / SaaS architecture
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On-premises architecture
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Access Connect Online to complete your session surveys using any: – Web or mobile browser – Connect Online kiosk onsite
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Acknowledgements and Disclaimers
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