schedules hajj & charter planning division manual · schedules hajj & charter planning...

Pakistan International

SH & CP Manual

Edition 01

Chapter 4

Part 0

Page 0

ORGANIZATION AND MANAGEMENT

REV # 01

JULY 01, 2010

Schedules Hajj & Charter Planning

Division Manual


SH & CP Manual

Chapter 4

Part 0

Page 1


REV # 01

JULY 01, 2010

Schedules Hajj & Charter Planning Division Controlled Document – Do not copy or reproduce without prior permission

Addition

0.1 LIST OF EFFECTIVE PAGES

Part Title Effective Pages Revision

No. Revision Date

0 GENERAL

01 – 06 01 July 01, 2010

1 SCHEDULES & NETWORK PLANNING 07 – 08 01 July 01, 2010

2 HAJJ AND UMRAH 09 – 11 01 July 01, 2010

3 GROUP TOURS & CHARTERS 12 – 16 01 July 01, 2010


SH & CP Manual

Chapter 4

Part 0

Page 2


REV # 01

JULY 01, 2010


Addition

Table of Contents ORGANIZATION AND MANAGEMENT ............................................................................................ 3

0.1 ORGANIZATION CHART OF Schedules Hajj & Charter Planning division ......................................... 4 0.2 FLOW CHART(Schedules Hajj & Charter Planning Division) ............................................................ 6

Part 1: SCHEDULES & NETWORK................................................................................................. 7

PLANNING ................................................................................................................................. 7

1.1 ROLE OF SCHEDULES & NETWORK PLANNING ......................................................................... 8 Part 2: HAJJ AND UMRAH ........................................................................................................... 9

2.1 Introduction: .................................................................................................................................... 10 2.2 Check List for Schedule Proposal & Changes ............................................................................... 11

Part 3: GROUP TOURS & CHARTERS .......................................................................................... 12

3.1 Introduction: .................................................................................................................................... 13 3.2 SOP for Increasing the Outbound/In-bound Group Movement ........................................................ 14

3.3 SOP for Facilitating the Stations for the Holiday Packages. ............................................................ 16


SH & CP Manual

Chapter 4

Part 0

Page 3


REV # 01

JULY 01, 2010


Addition



SH & CP Manual

Chapter 4

Part 0

Page 4


REV # 01

JULY 01, 2010


Addition

0.1 ORGANIZATION CHART OF Schedules Hajj & Charter Planning division


SH & CP Manual

Chapter 4

Part 0

Page 5


REV # 01

JULY 01, 2010


Addition

INTENTIONALLY LEFT BLANK


SH & CP Manual

Chapter 4

Part 0

Page 6


REV # 01

JULY 01, 2010


Addition

0.2 FLOW CHART(Schedules Hajj & Charter Planning Division)


SH & CP Manual

Chapter 4

Part 0

Page 7


REV # 01

JULY 01, 2010


Addition

Part 1: SCHEDULES & NETWORK PLANNING

Part 01


SH & CP Manual

Chapter 4

Part 0

Page 8


REV # 01

JULY 01, 2010


Addition

1.1 ROLE OF SCHEDULES & NETWORK PLANNING

Constructing good quality fleet schedules is essential for an airline to operate in an effective and efficient way in order to accomplish high levels of consumer satisfaction and to maximize profits. The robustness of an airline schedule is an indicative measure of how good the schedule is because a robust plan allows the airline to cope with the unexpected disturbances which normally occur on a daily basis. The problem of generating fleet schedules is crucially important to the efficiency of an airline. An effective schedule can lead to significant savings. It can also, and perhaps more importantly, contribute to higher levels of customer satisfaction. Customers who experience regular delays with a particular airline are likely to take their custom elsewhere. Of course, delays are inevitable for a wide range of reasons (e.g. technical breakdowns, security alerts, adverse weather, etc). The role of Schedules & Network Planning Division is to coordinate with different functionaries and develop a schedule which is in synchronization with the demands of respective bodies.

Part 01


SH & CP Manual

Chapter 4

Part 0

Page 9


REV # 01

JULY 01, 2010


Addition

Part 2: HAJJ AND UMRAH

Part 02


SH & CP Manual

Chapter 4

Part 0

Page 10


REV # 01

JULY 01, 2010


Addition

2.1 Introduction:

HAJJ and UMRAH section plays a vital role in marketing department. This section is now a part of Schedules,Hajj and GTC division, functioning under General Manager SH&GTC. This section is responsible to coordinate with Marketing both in Pakistan and Saudi Arabia to obtain station wise demand/requirement and then to finalize Umrah flights schedule in collaboration with Engineering, Flight Operations and Schedules Planning. To secure ARR/DEP slots at JED/MED through Manager KSA for Umrah/Hajj flights is one of the prime responsibility of this section. HAJJ and UMRAH section is the frontline coordinator on behalf of PIA with Ministry of Religious Affairs for Hajj fares, allocation of quota to PIA/SV and uplift of number of Hujjaj (gateway wise). Flight wise pairing of Hujjaj (pre & post Hajj) is also planned by this section.

Part 02


SH & CP Manual

Chapter 4

Part 0

Page 11


REV # 01

JULY 01, 2010


Addition

2.2 Check List for Schedule Proposal & Changes

When a requirement initiated by Marketing, Engineering or Flight Operations to change flight schedule,

following check list must be followed.

No CHECK YES/NO

1 Seek approval of Management in case of new route, destination, itinerary

change or change of equipment (COE).

2 Check availability of Aircraft with Engineering.

3 Check Crew (Cockpit / Cabin) availability from Flight Operations.

4 Check operating hours of respective Airports.

5 Check for operational restrictions (Curfew/ Noise etc) if any with respect to

operating Aircraft type.

6 Obtain payload analysis (through Operations, Engineering).

7 Obtain / update CAA Pakistan Approval / Clearance.

8 Obtain / update Slot through Slot authorities / concerned Station.

9 Obtain / update over Flying & CAD Permission through KHIVRPK & respective

PIA Representative (UU / KK’s).

10 Check availability of Ground / Technical Handling & CIQ facilities at Airport of

intended operation. ( through concerned Station / KHINZ-KM-NJ-TY &

respective Regional Managers / Marketing )

11 Ensure Airflite & Aircraft flow chart is updated in the SABRE System.

12 Flash Schedule/ Change message through E-mail & ensure address to all

concerned.

13 Forward Hard Copy of schedule / change to CAA – Pakistan (HQ) Karachi.

14 Update the changes in AIMS System ( for Crew Management )

15 Ensure SSIM sent to OAG, INNOVATA, SCHEDULES, Info Image and SRS.

Part 02


SH & CP Manual

Chapter 4

Part 0

Page 12


REV # 01

JULY 01, 2010


Addition

Part 3: GROUP TOURS & CHARTERS

Part 03


SH & CP Manual

Chapter 4

Part 0

Page 13


REV # 01

JULY 01, 2010


Addition

3.1 Introduction: Group Tours & Charters (GTC) has been created as a new sub division supervised by a General Manager, is entrusted with the challenging job to improve PIA’s market share and strengthen its revenue base. The GTC work includes design and marketing of travel packages for inbound, outbound and domestic tourism. In product designing GTC has to coordinate with a diverse mix of stakeholders like hotels, tour operators, ground transporters, civic bodies, Ministry of Tourism, event management companies, etc. To work as a driving catalyst GTC product line is best contributing in enhancing national image and PIA’s performance. PIA Holidays is our innovative offering with many attractive domestic and international destinations. It covers international destinations enriched with cheerful and thrilling activities. The domestic tourism packages were developed to promote tourism for all market segments. An innovation-based promotion mix is supporting our this product line, which is characterized by smartly-designed brochures, leaflets and fliers which have been placed at all strategic locations including our on-line and off-line stations. It is pertinent to state that in the context of tourism PIA is enormously contributing in destination selling and as such is offering a wide array of products for the potential tourists. In fact PIA Holidays is substantially promoting tourism in Pakistan and more gains we are expecting in long term for PIA and Pakistan. At the same time we are catering for wide-ranging needs of our charter customers by offering all types of operation on domestic and international routes. Our clientele includes UN, Askari Aviation, Rayyan Air, GHQ, Foreign Missions, Corporate Charterers, and many others

Part 03


SH & CP Manual

Chapter 4

Part 0

Page 14


REV # 01

JULY 01, 2010


Addition

3.2 SOP for Increasing the Outbound/In-bound Group Movement

I. Purpose

To capture optimum share of tourist/group market for outbound/ In-bound group travel movements.

II. Scope

District Offices (Domestic/International)

Tour Operators/Travel Agents

Hotels/Resorts

III. Key Responsibilities

Regional Manager Group Tours and Charters.

Regional manager concerned

Manager Competitive analysis

Regional Officer(s) GTC

IV. Procedure

DGM Group Tours gets the group-handling request from Domestic/International District offices/Tour operators/Travel agents and sorts out the information about the group.

GTC Regional Officer checks for the flight status for the desired traveling dates.

GTC Regional Manager coordinate with the stakeholders i.e. hotels/resorts, tour operators etc. for the availability of space.

Regional Manager/Officer GTC coordinates with CRC for confirmation of seats.

Regional Manager GTC coordinates with concerned Regional Manager for processing the requests for group discounts and sends it for the top management’s approved.

GM GTC also offers complete tour Packages to clients inclusive of airport transfer, discounted airfare, hotel accommodation and sight seeing tours. A travel guide may also be provided, if required.

Part 03


SH & CP Manual

Chapter 4

Part 0

Page 15


REV # 01

JULY 01, 2010


Addition

Regional Manager GTC informs the District Manager about the seat confirmation which in turn is

communicated to the traveling group members/leader.

The District Manager requests for full package payment from the client.

The Regional Manager GTC communicates the travel itinerary of the group to the concerned stations/tour operators /hotels

Regional Manager GTC forwards any special group request such as special meal, handling etc. to the concerned section/division and seeks their confirmation.

Regional Manager GTC usually arranges for Special handling of the group at stations with effective coordination with the concerned district manager.

Regional Manager GTC collects feedback from the traveling group members through concerned District Manager.

V. Reference Document

N/A

VI. Related Records

Group handling requests. Concerned approval files.

Part 03


SH & CP Manual

Chapter 4

Part 0

Page 16


REV # 01

JULY 01, 2010


Addition

3.3 SOP for Facilitating the Stations for the Holiday Packages.

I. Purpose

To develop the PIA Holiday packages for the Stations for revenue enhancement. II. Scope

District offices (Domestic/International)

III. Key Responsibilities

Regional manager Group Tours & Charters

Regional manager Competitive Analysis

Tour Operators.

Hotels / Resorts.

IV. Procedure

GTC gathers Information about tour operators & hotels that are or can be involved in holiday businesses.

Regional manager GTC selects competitive & best service provider tour operators & hotels.

GM GTC / Regional manager GTC personally meeting them & making contracts/agreements for whole one year & involve PIA Legal department in legal activities.

GTC also coordinates with the Competitive Analysis section for the fares, which are to be quoted in preparing the packages.

Finalization of packages along with terms & conditions and forwarded across the Network.

V. Reference Document:

N/A

VI. Related Records

Tour Operators’ data. Relevant Package files.

Part 03

schedules hajj & charter planning division manual · schedules hajj & charter planning...

Documents