School of somethingFACULTY OF OTHER

Leeds University Library

LibQUAL+ at Leeds - one year on

Pippa JonesHead of Customer Services, Leeds University Library

January 2007

One year on What have we learned about?

• Planning the survey

• Monitoring progress

• Analysing the results

• Reporting

• Next steps

Planning the survey

When?

• April 2006

How?

• Library Survey Group

What?

• 5 local questions?

Who?

• Library staff

• Disciplines

Disciplines

Population and

Respondents

by customised

discipline

Going live

• Mail box

• Monitoring progress

• Comments865 respondents

Topic Comments

Resources 246 Estates 186 Services 160 E-resources 156 General 140 Staff 139 Opening hours 129 Behaviour 89 Equipment 64 Information skills 28

• Radar charts

• Adequacy gaps

• Frequency of library use – bar charts

• Demographic data

• Comments

• Further analysis – 4 faculties

Analysing the results

All respondents – 2231

Ugrad – 1462 Postgrad – 504 Academic –183Staff - 98Library staff - 84 

Core questions summary

Core questions - respondent type

Undergraduate – 1462 Postgraduate – 504

Academic –183

1. IC1 - Making electronic services available from home or office – all

2. IC2 - Library web site enabling me to find information on my own – 3rd UG, 4th PG and Acad

3. IC8 - Print and/or electronic journal collections I require for my work – 2nd Acad, 3rd PG, 6th UG

4. IC4 -The electronic information sources I need – 2nd PG, 3rd Acad

5. IC5 - Modern equipment that lets me easily access needed information – 4th UG, 6th PG

6. IC6 -Easy to use access tools that allow me to find things on my own – 5th UG, 6th PG, 5th Acad

Most important services Highest mean desire

Reporting

Know your target audience:• Library Strategy Group

- Strategic direction of service• Academic staff

- Managing expectations • Students

- Operational issues• Library staff

- Opportunity to thank

Benchmarking

SCONUL libraries Leeds University Library

What next?

• Action plan – in process• 2 year planning cycle • LibQual+ survey every year• Further investigations:

- opening hours- electronic resources- library premises plan

Any questions?

Contact :

Pippa Jones, Leeds University Library

p.f.jones@leeds.ac.uk