scl conference 2015: a journey into identity and fraud

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Experian Public.

A Journey into Identity and Fraud – Joe’s Story

Jonathan Walsh

Head of Consultancy – Identity and Fraud solutions

2©2013 Experian Limited. All rights reserved.

Experian Public.

A proven integration that delivers Identity checking to help you:

Meet your KYC and AML obligations

Avoid fraud

Build trusted relationships with genuine customers

Experian working with SCL


Experian Public.

Illustrating a typical customer

journey, what that means for your

business and how we can support

you every step of the way


Experian Public.

Challenges across the customer lifecycle

ACQUIRE profitable new customers, protecting your

business without impacting on service to genuine customers

GROW and develop effective, long term customer relationships safely

KNOW which prospects you want to target and avoid encouraging fraudsters

MANAGE the relationship for on-going loyalty


Experian Public.

Joe just graduated and is living with his

parents...

Meet Joe…


Experian Public.

Joe decides to go on holiday – he’s heard about secure, cost-effective ways

to pay abroad

Credit RiskIdentity Fraud Prevention ConsumerServices

Payments

Fra

ud

da

ta

Your business challengeHow do we target the right customer with the right offer while protecting our business?

He looks into his options…


Experian Public.

Joe visits a prepaid card provider’s website...

Credit Risk

Cre

dit r

isk

Aff

ord

abili

ty

Ind

eb

tedn

ess

Su

ita

bili

ty

Identity

Ide

ntity

ve

rification

Ide

ntity

qu

estio

nin

g

Fraud Prevention

Ap

p f

raud

pre

ve

ntio

n

Fra

ud

sco

rin

g

ConsumerServices

Do

cu

me

nt ch

eck

Payments

Dire

ct

De

bit c

he

ck

Pa

ym

en

ts G

ate

wa

y

KY

C/C

DD

Nation

al d

ata

Fra

ud

da

ta

Ide

ntity

va

lida

tio

nYour business challengeHow do we grow safely?

He decides to buy one …

De

vic

e inte

llige

nce


Experian Public.

Joe applies for his prepaid card


Payments

Cre

dit c

ard

ch

eck

De

vic

e inte

llige

nce

Tra

nsa

ctio

n c

he

cks

Hig

h r

isk a

dd

resses

Your business challengeHow do we protect business without impacting service?

He flies away for a great break…MR JOE BAXTER

1234 1234 1234 1234

Prepaid card

00 09/12 08/15


Experian Public.

Joe starts work and meets Sallyshe’s recently joined the company too

having been working abroad

Joe and Sally…


Experian Public.

Joe wants the latest technology

so he visits his high street phone outlet and applies

for the latest model

Your business challengeHow can we give instant service while protecting our business?

Credit Risk

Cre

dit r

isk

Aff

ord

abili

ty

Identity

Ide

ntity

ve

rification

Ide

ntity

qu

estio

nin

g

Fraud Prevention

Ap

p f

raud

pre

ve

ntio

n

Fra

ud

sco

rin

g

ConsumerServices

Payments

Ba

nk a

/c c

he

ck

Dire

ct

De

bit c

he

ck

Pa

ym

en

ts G

ate

wa

y

KY

C/C

DD

Nation

al d

ata

Fra

ud

da

ta

Ide

ntity

va

lida

tio

n

The latest model


Experian Public.

Joe and Sally find their dream property

– and the Bank are pleased to tell the couple they are accepted

Their dream house…

Credit Risk

Cre

dit r

isk

Aff

ord

abili

ty

Ind

eb

tedn

ess

Su

ita

bili

ty

Identity

Ide

ntity

ve

rification

Ide

ntity

qu

estio

nin

g

Fraud Prevention

Ap

p f

raud

pre

ve

ntio

n

Fra

ud

sco

rin

g

ConsumerServices

Do

cu

me

nt ch

eck

Payments

Ba

nk a

/c c

he

ck

Dire

ct

De

bit c

he

ck

Pa

ym

en

ts G

ate

wa

y

KY

C/C

DD

Nation

al d

ata

Fra

ud

da

ta

Ide

ntity

va

lida

tio

nYour business challengeHow can we be confident the customer is who they say they are?


Experian Public.

Fast forward

years


Experian Public.

10 years later…


Experian Public.

Joe’s online identity is

compromised

Your business challengeHow do we protect our customers from potential fraud?

Credit RiskIdentity

Ide

ntity

qu

estio

nin

g

Fraud PreventionO

pen

a/c

mo

nito

ring

ConsumerServices

Cre

dit E

xp

ert

Payments

De

vic

e inte

llige

nce

Nation

al d

ata

Fra

ud

da

ta

Hig

h r

isk a

dd

resses

Data

Pa

tro

l

A problem arises…


Experian Public.

Joe shows signs of financial stress due to

being over committed...

Joe’s finances take a nose-dive…


Experian Public.

Desperate for money, Joe applies for a credit card

fraudulently...

Joe breaks the law…

Your business challengeHow do we ensure people are telling us the truth when they apply for products?

Credit RiskIdentity Fraud Prevention

Ap

p f

raud

pre

ve

ntio

n

Op

en

a/c

mo

nito

ring

Fra

ud

sco

rin

g

ConsumerServices

PaymentsN

ation

al d

ata

Fra

ud

da

ta


Experian Public.

As a structured payment plan, Joe agrees to pay by Direct Debit...

Joe starts to take control…

Your business challengeHow do we validate a payment is set-up correctly?


Payments

Ba

nk a

/c c

he

ck

Dire

ct

De

bit c

he

ck

Pa

ym

en

ts G

ate

wa

y


Experian Public.

Meet your legal obligations for KYC and AML checking

Prove your customers’ identities

Avoid fraud

Offer a great customer experience with fast, easy and risk-free registration

Delivered through a tried and trusted integration with UltraPos

Come and have a chat with us on our stand

Experian helping you to:


Experian Public.

scl conference 2015: a journey into identity and fraud

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