scopi qpr presentation-e-v8 7
DESCRIPTION
SCOPI - Q P R CONSULTANT FIRMTRANSCRIPT
Why SCOPI?Results-Oriented
Root Causes-Conscious
Content
Statement of Confidentiality
SCOPI in Brief
SCOPI Value Proposition
SCOPI Methodology
SCOPI Industry Focus
SCOPI Areas of Expertise
Performance Management Systems & Automation
Business Excellence
Organizational Development
Human Resources Management
Satisfaction Measurements
Customer Experience Management
Learning & Human Capital Development
SCOPI Partial List of Clients
SCOPI Resources & Partners
SCOPI Key Personnel
About QPR Software
Statement of Confidentiality
All information presented in this document or shared with the addressee as part of the proposing process is considered strictly confidential. As such, the addressee should not disclose this
document or any attachments in whole or in part to any third party without the prior written consent of the Strategic Centre of Organizational Performance Improvement.
The addressee also acknowledges that information shared here within is the intellectual property of Strategic Centre of Organizational Performance Improvement and is subject to a disclosure
agreement as recognised by the copyright and intellectual property protection regulations.
SCOPI in Brief
• SCOPI is a regional pioneer in the design, development, and facilitation of innovative“Organizational Excellence” & “Human Performance Improvement” .
• SCOPI blends the expertise of its highly specialized and qualified professional Consultants,Coaches and Trainers with the most advanced state of art specialized technology andsoftware applications to gear organizations towards the highest International levels ofExcellence in the 3 P’s
3P’s
Performance
ProfitabilityProductivity
1- Aligning & Integrating the most advanced Management Systems, Structural Re-Engineering & Managerial Technical softwares.
2- Utilizing and Applying International Best Practices in Operations, Sales, Cusotmer Services & Human Resources .
3- Reducing Operational Costs, Optimizing Human Performance & Enhancing Organizational Productivity & Increasing Stakeholders’ Profitability.
SCOPI Value Proposition
SCOPI commits its self helping organizations achieve the (3 P’s) by:
SCOPI Methodology
Understand
Business
Requirements
Provide the Right Solutions
- Training
- Consulting
- Technology
High Quality Support
Timely Response &
Resolution
M&E including Regular
Follow ups to Ensure
Continuous Satisfaction
SCOPI Industry Focus
Government Sector
Financial Sector
Technology & Communication Sector
Services Sector (Hospitals, Hotels, etc..)
Oil & Gas Sector
Family Business Sector
Commercial Sector
Manufacturing Sector
Engineering & Construction Sector
Education Sector
SCOPI Areas of Expertise
Corporate Performance &
Processes Management &
Automation
Excellence & Management
Consulting
Training & Human Capital
Development
SCOPI Consulting
SCOPI Solutions
SCOPI Academy
QPR Performance, Process & Risk Management Systems
QPR ScoreCard QPR Portal QPR ProcessGuide
strategy management and performance measurement
Monitoring, reporting, analysis and collaboration
Process modeling and documentation
QPR Products & Solutions work successfully for example with:
Balanced Scorecard
Dashboard Management
Business Process
Management
Business Activity
MonitoringSix Sigma
Risk Management (including e.g.
Sarbanes-Oxley Act)
Quality Management
(including: EFQM,
Malcolm Baldridge, ISO
9000/9001 and SCOR).
Business Excellence
European Foundation for Quality Management – EFQM Excellence Model, Baldrige Criteria for Performance Excellence Framework
ISO Systems, Six Sigma, Total Quality Management (TQM)
Excellence Awards in MENA Region such as:
Lead
ersh
ip
People
Strategy
Partnerships & Resources P
roce
sses
, Pro
du
cts
&
Serv
ices
Key
Re
sult
s
People Results
Customer Results
Society Results
Enablers
Innovation & Learning
Results
European Foundation for Quality Management (EFQM) Excellence Model®
King Abdulaziz Quality Award
Abu Dhabi Award for Excellence
Dubai Government Excellence Award
King Abdullah II Award for Excellence
Makkah Award for Excellence
EFQM Recognized for Excellence
Organizational Development
Gap Analysis
Strategic Planning
Governance
Organizational Structuring & Re-Structuring
Business Processes Management & Re-
engineering
Human Resources Management
Competencies Frame Work Design
Job Analysis Job Evaluation
Job Descriptions Compensation
SystemCareer Path
Development
Succession PlanningPerformance
Appraisal
Learning & Development
Strategies
Learning Needs Assessment
HR Manual Customization &
Development
Satisfaction Measurements
Customers Satisfaction
Surveys (CSS)
General Public Satisfaction
Surveys (GPSS)
Employees Satisfaction
Surveys (ESS)
Mystery Shopping
Outsourcing (MSO)
Customer Experience Management
Segmentation and Value Analysis
Profiling and Propensity Modeling
Adaptive Campaign
Management & Execution
Smart, Insight Driven
Interactions
Integrated View of the Customer
Mine & Manage Data Apply InsightsAnalyze Data &
Interpret Insights
Close the loop so customer responses are quickly incorporated into future analytics
Data Enrichment
and Refinement
Customer Experience Solutions
Premium Value Added Services
Learning & Human Capital Development (SCOPI Academy)
Organizational Excellence
Balanced ScoreCard
Strategic Planning
Excellence Criteria
Business Process
Management
Performance Improvement Programs
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CS
PIP
SCOPI Partial List of Clients
Partial List of Clients
Ministry of Foreign Affairs
Ministry of Energy & Mineral Resources
Ministry of Industry & Trade
Ministry of Education
Royal Medical Services
Rum Group for Transportation and Tourism Investment
King Abdullah II Center for Excellence
Social Security Corporation
Aqaba Special Economic Zone
Jordan Ahli Bank
Bank of Jordan Cities & Villages
Development Bank Greater Amman
Municipality Petra Travel &
Tourism Co. MenaITech
UNICEFFood and
Agriculture Organization – FAO
USAIDJordan Co. For Dead
Sea ProductsMinistry of Interior
Bait Assawadah Bank of Khartoum
Abu Dhabi Award For Excellence in
Government Performance
Ajman Excellence Program
Dubai Government Excellence Program
SCOPI Resources & Partners
SCOPI Resources & Partners
SCOPI Key Personnel
SCOPI Key Personnel
Tareq Khayyat, PhD - Chairman
Certified EFQM Assessor by the “European Foundation for
Quality Management”
Certified Assessor by “King Abdullah II Center for
Excellence”
Over 19 years of Experience in Management and IT
PhD in Political Science
Milad Farajallah, Msc. - Chief Business Excellence Officer
Certified EFQM 2003, 2010 Assessor by the “European
Foundation for Quality Management”
Certified ISO 9001 lead auditor since 2000
Certified Assessor by “King Abdullah II Center for
Excellence”, public, private, business associations
International Excellence models, assessors, self assessment
trainer
Approved Mentor by King Abdullah II Center for Excellence
Awards (Private, Public and Business Associations Sectors )
Over 11 years of Experience in quality management systems
and excellence models
Masters degree in Industrial Management
Bashar Sarayreh, PhD – Chief Consulting Officer
Certified EFQM Assessor by the “European Foundation for
Quality Management”
Certified Assessor by “King Abdullah II Center for Excellence”
Over 20 years of Experience in Management and ICT
PhD in Management Information Systems
Firas Abualragheb – Vice Chairman
Over 15 years of Experience in Business & Management
Major Investor in SCOPI
Nidal Bitar – Chief Executive Officer
Over 19 Years in Management, Learning & Development and
Workplace Performance
Approved Mentor by King Abdullah II Center for Excellence
Board Member of the Young Entrepreneurs Association
“YEA”
Member of the American Society for Training & Development
“ASTD”
Member of the International Society for Performance
Improvement “ISPI”
B.Sc. Electrical Engineering – UMASS Dartmouth 21
STRATEGY!!
duplication, misalignment, data corruption and a lack of overview
DON’T
FORGET!!
What are the implications to our business?
How do we make sure we measure the right things?
We need to improve
processes but which?
How do we ensure we
keep on doing things correct?
?
The typical situation...
Strategy management
Performancemanagement
Processmanagement
Qualitymanagement
Why Executing the strategy with Balanced ScoreCard gives Tremendous results?
David P. Norton:
• ”90% of organizations fail to execute their strategies.”
• ”95% of the typical workforce don’t understand their organization's strategy.”
• ”70% of organizations do not link middle management incentives to strategy”
• 60% of organizations do not link their budgets with their Startegies
Peter Drucker:
• “If you can't measure it, you can't manage it.”
”Translating a Moderate Strategy to Actions with a Measurment Tool is better than having just a Fancy Strategy” SCOPI
Balance the perspectives
FinancialIf we succeed financially,
how will we look to our owners?
CustomerTo achieve the
vision,
how must we look to
our customers?
ProcessTo satisfy our
customers, in which
processes should we excel?
DevelopmentTo achieve our vision, how can we
secure that our performance is
continuously improved?
EmployeesTo achieve our vision, how can
we ensure that our employees
are continuously developed and
being positive?
Why QPR?
Optimize your ability to achieve
objectives
Reduce duplicative work and therefore
cost
Reduce time and cost related to
audits
Engage your employees
Multilingual
Dynamic Multi-level Strategy Maps
Clear, Quantitative and Qualitative Target Setting
Fast Implementation
Collaboration, Feedback & Action
Planning
Data Visualization & Trends
Approval and Status Control of Measure
Values
Consolidation & Drill-Down
Reports, Static Word Reports,
Dynamic Microsoft word reports .
Warnings and E-mail Alerts & Integration
Best Practices and Document Sharing
Integration with Existing Systems
Design & Communication of
Management Processes
Links to Documents & Applications
Flexible User Management with
high Security
Powerful Calculation Engine
Scalability (as many end users, as many processes, as many
scorecards)
Certified by the Balanced Scorecard
Collaborative (BSCoL)
Integrated makes things easier than separated
• Align all management practices with strategic objectives
• Improve execution of management practices and performance objectives
• Facilitate better risk identification
• Provide multiple drivers for process improvement
• Improve communication and insight
Once system, one systematic approach
strategy
Businessperformance
Risk &compliance
Quality
Businessprocess
Sample of QPR Customers around the World(15,000+)
The Finnish Defence Forces
Children’s Hospital, Columbus, Ohio
Department of Defense / USA
QPR: One system for improving control!
Business PerformanceManagement
Business ProcessManagement
Risk and RegulatoryCompliance Management
Strategy Management
Our planof action
QualityManagement
What standards & regulations affect your organization?
Quality, ISO 9001
Occupational Health, OHSAS
Environment, ISO 14001 Information
security
Sarbanes OxleyRisk: AS4360,
COSO
Social Responsibility
Business Excellence: Baldridge
And is this how you manage it?
Then this must be...
• Your CEO?Trying to understand the value-add of all of this?
• Your internal auditor?Taking months to do an audit?
• Your quality manager?Wishing his job would be taken more seriously?
• One of your employees?Frustrated with all the extra tasks compliance brings?
• A shareholder?Worried about mediocre business performance?
• Your insurance underwriter?Disappointed with your inability to demonstrate control?
• A supplier or distributor?Tired of the combersome experience of working with you?
Captured Dashboard Sample
Captured Strategy Map Sample
QPR 8 system components
Hierarchical process documentation: a
documented system of processes
Process map-linked content: Your policies,
work instructions, templates etc.
Online collaboration and action planning: control
activities, incident reporting
Performance management: your
objectives, targets, risks, controls
Performance monitoring and drill down:
dashboards, alerting
Process & performance analysis: insight you can
share!
Managequality risk regulations
QPR 8 - architecture
process modeling performance management
Link performance metrics with process
model objects business systems and files
Automate performance data
collection
process-related content
Create one point of access for all
process information
process map hierarchies with
indicators and external content
performance dashboards performance detail analysis
Business analysts, quality & risk professionals, process owners etc.
process participants – collaboration, initiative management and reporting
36
Employees get easy access to all their work related instructions!
T:\\Documentation\Templates\RFI_template.doc
Rich process maps, containing policies, work instructions, templates, standard & regulation related online content, eLearning etc.
Hierarchical model:Easy to navigate process maps
ISO9001, ISO14001, OHSAS & Risk Incident reporting: near misses, risks, out of specs, suggestions etc.
Task-related departmental, team and personal targets & performance management
Function managers & process owners get better insight decisions!
Defects per million tubes Loss ratio per order
Mean time between failure
Loss ratio per order
My process maps are dashboards of performance that cover all aspects of our
operations!
I can easily identify problems and respond timely and appropriately!
Scrap value
Reuse your process documentation in support of different roles!
Risks: documented on process maps with their risk assessment score!
Control checks with their test status (passed / failed)
As quality manager I look at compliance from a different
perspective than for example the Chief Financial Officer
View settings allow you to determine the types of objects and level of detail presented on process maps!
Make improvement part of people’s everyday work!
comments
complaints
action plans
near misses
lessons
CAPA’s
discussion
control activities
Out of specs
risk suggestions
non-conformities
Capture contextual information on process maps and performance measures!
”My Responsibilities” Portal Page
Analysis / Auditing
Get employees involved in compliance and improvement efforts!
All information captured centrally instead of in people’s email inboxes, documents and files.
Provide people easy access to everything that affects their role and responsibilities!
QPR 8 Functionality Matrix
QPR ProcessGuide QPR ScoreCard QPR Portal
Strategy Management
Process alignmentTransforming strategy to objectives and cascading
from top to bottomMonitoring and reporting
BusinessPerformance Management
Business activity monitoring
Target setting and assigning accountability
Monitoring, analysis and initiative management
Business Process Management
Process development and maintenance
Measuring process performance
Process analysis and collaboration
Risk and Regulatory Compliance
Risk identification and risk/control documentation
Risk appetite setting and assigning accountability
Assessments, control activities, monitoring,reporting and auditing
Quality Management
Policy, process, procedure and task list documentation
Target setting and assigning accountability
Monitoring, incident reporting, CAPA’s, reporting
and audits
Data Integration
• QPR provides automatic: Seamless integration with existing business systems
• CRM, ERP, Databases (Oracle, Microsoft SQL Server etc.)
• All major databases (ODBC – SQL)
• OLAP Cubes (MDX queries)
• Files (.txt, .csv, .xls )
• Cross application reporting (e.g. Crystal Reports, Business Objects etc.)
• Dublin City
• Moscow City
الفوائد الجهة
تحسن نوعية الخدمات للمشتركين•
إمكانية قياس ومراقبة أداء الموظفين •
ومدى تحقيقهم لألهداف بناًء على
مؤشرات األداء
CFE is a decentralized public electric utility that generates, transmits, distributes and markets electrical power to 24.5 million clients, representing almost 80 million Mexicans throughout Mexico. Today 128,446 localities are served and their inhabitants receive better and faster attention through 951 customer service offices.
شركة الكهرباء المكسٌكٌةComisión Federal de
Electricidad (CFE) 24.5تولد وتوزع كهرباء لـ
128,446مليون مواطن في
مكتب خدمة 951منطقة جمهور
تحسن عالي في األداء•
اتصال أفضل بين الوحدات واألقسام •
والدوائر
ثبات عالي في جودة التقارير•
تقليل كلف مالية بشكل كبير•مع نظام موجود QPRتم ربط نظام •
وقت قياسي لم يشكل عبئ أصالً وفيإضافي على الشركة
Council improved dramatically its performance.Communications within and between units was rapidly improved, and consistency in reporting was increased.A flexible and adaptable approach was one of the key success factors combined with easy to use characteristics of QPR ScoreCard.The fast implementation due to the external hosting possibilities, and the low management overhead were also benefits of the project.City of Dublin valued the fact that the software could be built on existing systems instead of adding complexity.One of the important goals was achieved equivalence with the defined mission and strategy.
Dublin City
دبلن بلدٌةإيرلندا
مليون مواطن 1,5موظف 6,500
Some Success Stories around the World
• Dublin City
• Moscow City
الفوائد الجهة
اتصال أفضل بين الوحدات واألقسام •
والدوائر
تحسن نوعية الخدمات للمشتركين•
إمكانية قياس ومراقبة أداء الموظفين •
ومدى تحقيقهم لألهداف بناًء على مؤشرات األداء
Banco Espirito Santo (BES) is the largest listed bank in Portugal, and the second largest private financial institution in Portugal by net assets.
It has average one fifth market share in the domestic market and more than 2 million customers.
BES has shown particular ability to diversify its revenue sources by ranking highly in strategic business areas such as Retail, Private Banking and Asset Management, Corporate Banking and Investment Banking.
Banco EspiritoSanto (BES)
بنك إسبٌرٌتو سانتوس
البرتغال
1/5 Market Share
2 Million Customers
تحسن عالي في األداء•
ثبات عالي في جودة التقارير•
تقليل كلف مالية بشكل كبير•مع نظام موجود QPRتم ربط نظام •
وقت قياسي لم يشكل عبئ أصالً وفيإضافي على الشركة
Established in 1967, Gulf Agency Company (Dubai) L.L.C. provides a comprehensive range of shipping and logistics services to local and international clients in Dubai.
GAC Dubai is firmly committed to service and quality, underlined by its ISO 9002 certification for the “Provision of Logistics and Shipping Agency Services” since 1996.
GAC is also the winner of “Shipping Agent” award at the Lloyd’s List Middle East and Indian Subcontinent Awards 2006.
Gulf Agency Company (GAC)
دبً
Some Success Stories around the World
• Dublin City
• Moscow City
الفوائد الجهة
إمكانية قياس ومراقبة أداء الفروع •
والمصانع والدوائر والموظفين ومدى
تحقيقهم لألهداف بناًء على مؤشرات األداء
اتصال أفضل بين الوحدات واألقسام •
والدوائر
زيادة الشفافية والتطبيق مبادئ الحوكمة•
التركيز على النمو وما هو أهم من •
العمليات اليومية
Stora Enso is an integrated forest products company producing magazine papers, newsprint, fine papers, packaging boards and wood products; areas in which the Group is a global market leader.15 Million Tons of annual Paper & Cardboard Production CapacityStora Enso shares are listed in Helsinki, New York and Stockholm.
Stora Enso43,000 Employees in 40
CountriesRevenue:13.5 B USD
تحسن عالي في األداء•
اتصال أفضل بين الوحدات واألقسام •
والدوائر
ثبات عالي في جودة التقارير•
تقليل كلف مالية بشكل كبير•مع نظام موجود QPRتم ربط نظام •
وقت قياسي لم يشكل عبئ أصالً وفيإضافي على الشركة
Commercial Bank of Dubai is a mid-sized bank based in Dubai, United Arab Emirates (UAE). it has 24 branches, all with-in UAE , offering full range of services for corporate, commercial and consumer banking. The bank is a highly profitable institution, recording one of the highest Return on Assets in the industry, year after year. The Bank posted a net profit for the full year of 2008 of AED 771 million.
Commercial Bank of Dubai
بنك دبً التجاري1,200 Employees
Net Profit :771 M AED Total Assets: 36 B AED
Some Success Stories around the World
• Dublin City
• Moscow City
الفوائد الجهة
تحسن نوعية الخدمات للمشتركين•
تحليل النتائج بشكل مستمر لتحقيق •
األهداف االستراتيجية
قياس كل عملية وربطها وفعاليتها •
بمؤشرات األداء
حظيت اإلدارة العليا برؤية أكبر فيما •
يتعلق باإلجراءات والمشروعات التي ال
يتم أداؤها وفًقا للمعايير المحددة، مما
يسمح لها بصناعة القرارات واتخاذ
اإلجراءات بشأنها بصورة أفضل إلى
جانب تحقيق األهداف اإلجمالية لها
Swisscom Fixnet is one division of the SwisscomGroup, which is with revenue of CHF 10.1 billion for 2004 and 15,477 employees No 1 in the Swiss telecommunications market. Swisscom offers a comprehensive range of telecoms products and services and is clearly positioned as the leading provider of mobile and fixed voice and data services and Internet(based services.
شركة سوٌسكومSwisscom Group
سوٌسراRevenue: 9.5 BillionEmployees: 15,477
زياد جودة الخدمات للمرضى•
تحديد أولويات مهام األطباء واإلداريين •
بناًء على الخطة االستراتيجية
قياس كل عملية وربطها وفعاليتها •
بمؤشرات األداء
ترجمة المعلومات القابلة للقياس إلى •
“األخضر“و“ األصفر“و“ األحمر”ألوان
زيادة كفاءة واإلنتاجية•
Voted one of “America’s Best Hospitals” for 2006, Columbus Children’s Hospital (CHI), a Research Hospital, located in Columbus, OH, USA was founded in 1892. Presently there are 700 medical practitioners and 4800 employees.Columbus Children’s Hospital admits over 14,000 patients to its 323 bed facility every year. The number of visits to the health system’s clinics, urgent care centers and outpatient volume totals nearly 600 000 visits annually..
كولومبس لألطفال مستشفىColumbus Children’s
Hospital (CHI)الوالٌات المتحدة
600,000: عدد المراجعين سنوياً
14,000: عدد المتعالجين سنوياً
323: عدد األسرة
700: عدد االختصاصيين
4,800: عدد الموظفين
Some Success Stories around the World
الفوائد الجهة
حوسبة ومواءمة و متابعة المعلومات ذات •
العالقة باألداء في كافة مستويات المنظمة
سهولة االستخدام •
من المدراء على % 95تم تدريب أكثر من •
آليات متابعة األداء والتعاون على وضع
خططالعمل لمراقبة األداء وضمان فاعليته
“We selected QPR as it provided us with the ability to automate, align and track complex performance information across the different levels of our organization. We found the system very easy to use and as such could own and maintain the system with the skills that we have in our organization”.“Through effective change management, communication and training we have been able to educate approximately 95% of our senior management team to actively track and monitor performance as well as actively collaborate through action planning to improve performance” says Harriet Kwinda, HR General Manager.
City of Tshwane
بلدٌة تشوٌنجنوب أفريقيا
موظف 13,000
مليون مواطن 2,2
متابعة وسيطرة وتحليل حي ومباشر لمؤشرات •
األداء واألهداف االستراتيجية
وبفضل الدقة العالية والعناية بالتفاصيل في •حظيت اإلدارة العليا QPRمراقبة األداء لدى
برؤية أكبر فيما يتعلق باإلجراءات
والمشروعات التي ال يتم أداؤها وفًقا للمعايير
المحددة، مما يسمح لها بصناعة القرارات
واتخاذ اإلجراءات بشأنها بصورة أفضل إلى
جانب تحقيق األهداف اإلجمالية لها
With QPR ScoreCard, the executive authorities of the
prefecture manage, control and analyze in real-time thekey indicators including the solutions for tactical schemes and strategic goals of the district’s development.
Moscow City
بلدٌة موسكوروسيا
مليون مواطن 10,562
Some Success Stories around the World
Some Success Stories around the World
• Dublin City
• Moscow City
الفوائد الجهة
أتمتة شاملة لبطاقات األداء المتوازن•
إمكانية قياس ومراقبة مدى تحقيق •
الشركة لألهداف بناًء على مؤشرات
األداء
زيادة الكفاءة والفعالية لعمليات الشركة •
وقياس أثرها الشركاء والمجتمع
والموظفين
استدامة لعمليات استراتيجية الحوكمة في •
الشركة وضمان الشفافية
تقليل الكلف من مشتريات ومصاريف•
CNOOC SES Ltd is a subsidiary of China National Offshore Oil Corpo-ration (CNOOC). Founded in 1982, CNOOC is one of the largest state-owned oil giants in China. It is authorized to cooperate with foreign partners for oil and gas exploitation. CNOOC SES Ltd. is one of the largest offshore pro-ducers of crude oil in Indonesia. The operation of the company covers an area of around 8,200 km2 in which CNOOC SES has production capacity (average Jan-April 2009) of 56,090 BOEPD, including gas.
CNOOC SES Oil & Gas Ltd.
شركة كنوك سٌس للنفط
والغاز
الصين
تحسن عالي في األداء•
اتصال أفضل بين الوحدات واألقسام •
والدوائر
ثبات عالي في جودة التقارير•
تقليل كلف مالية بشكل كبير•لم مع نظام موجود QPRتم ربط نظام •
يشكل عبئ إضافي على الوزارة
خدمة أفضل للمواطنين•
Creating competitive environment for the operations of business enterprises, including high standard of professional expertise, is one of the responsibilities of the Ministry of Trade and Industry (MTI). In order to carry out the mission, the Ministry of Trade and Industry collaborates with other ministries: The Ministry of Agriculture and Forestry, and the Ministry of Labor. These three ministries have jointly combined their regional forces in the Employment and Economic Development Centers (T&E Center).
وزارة التجارة والصناعة
فنلندا
• Dublin City
• Moscow City
الفوائد الجهة
تحسين العمليات وتمكين الموظفين من •
معرفتها وتطبيقها أدى إلى زيادة كفاءة
وفعالية العمليات
صارت رؤية ومهمة هيئة اإلمارات للهوية •
في غاية الوضوح داخلًيا مما يقودها مباشرة
نحو تقديم خدمات للعمالء بجودة عالية
توفير الوقت والموارد وتقليل البيروقراطية•
هيئة فيدرالية مستقلة في اإلمارات العربية المتحدة مسئولة عن إنشاء سجل
حديث للسكان بغرض تسهيل الحصول على الخدمات الحكومية إلى جانب توفير
المعلومات الالزمة لدعم اتخاذ القرار والتخطيط اإلستراتيجي وتخصيص المصادر في كافة القطاعات الحيوية في اإلمارات العربية المتحدة
هٌئة اإلمارات للهوٌة
(EIDA)اإلمارات العربية
المتحدة
مع النظام الموجود QPRربط •
المخاطر بشكل كبير والتمكن من التنبؤ تقليل•
بها قبل حدوثها
Bank Indonesia is the central bank of Republic of Indonesia. Its mission is to achieve and maintain the stability of the Indonesian Rupiah by maintaining monetary stability and by promoting financial system stability for Indonesia’s long term sustainable
development. Bank Indonesia employs 6000 people in 29 Directorates in Head Office, 37 Branch Offices and 4 Representative Offices
بنك أندونٌسٌا المركزيBank Indonesia
موظف في 6,000
محافظة ممثل من 29
4فرع و 37خالل مكاتب تمثيل
توفير الوقت والجهد والتمتع بالدقة في ما •
يتعلق بالمعلومات والتقارير
توافر مؤشرات أداء واضحة من خالل •
تطابق للمعلومات
خدمة أفضل لمتلقيها من المواطنين•
CNAV serves 10 million current pensioners and more than 30 million people belong to its pensions scheme. CNAV operates through 16 regional social security offices (CRAMs) and 4 overseas offices (CGSS) with approximately 13 000 qualified staff serving current and future pensioners.In addition to saving time and effort in data gathering and reporting, QPR ScoreCard has made it easier to view and communicate performance information. Consolidated national performance overview also allows drill-down from the top-level objectives to local indicators whenever the performance target is not met.
الضمان االجتماعً
الفرنسًCaisse Nationale
D’Assurance Vieillesse (CNAV)
موظف 13,000
ماليين 10يخدمون
16مواطن من خالل فرع
Some Success Stories around the World
Thank You
Head QuarterSuwwan Center
Um UthainaTel: +962 6 551 5993Fax : +962 6 551 5993
PO Box: 482 Amman 11941
Hashemite Kingdom of JordanEmail: [email protected]
www.SCOPI.org