scor-p certification handbook

SCOR® Professional Certi! cation

Test Study Guide

Introduction ............................................................................................................................................................................................. 2Testing Agency ...................................................................................................................................................................................... 2Testing Administrator......................................................................................................................................................................... 2Statement of Nondiscrimination ................................................................................................................................................ 3Examination Overview ...................................................................................................................................................................... 3 Examination ............................................................................................................................................................... 3Notice to Schedule (NTS) ................................................................................................................................................................. 4Examination Scheduling .................................................................................................................................................................. 4 Testing Window ....................................................................................................................................................... 4 Testing Centers ........................................................................................................................................................ 4 Scheduling the Examination Appointment .......................................................................................... 4 ADA Accommodations ....................................................................................................................................... 5 Appointment Changes ....................................................................................................................................... 5 Re-schedule Appointment .................................................................................. 5 Postpone Appointment ........................................................................................ 6 Re-Scheduling/Postponement Fee ................................................................ 6 Test Center Closings ............................................................................................................................................. 6Examination Preparation ................................................................................................................................................................. 7 Examination Content .............................................................................................. 7Test Day ...................................................................................................................................................................................................... 7 Check-In Procedures ............................................................................................................................................ 7 Identi! cation ............................................................................................................................................................. 8 At The Test Center .................................................................................................................................................. 8 Time Allotted to Take the Examination ..................................................................................................... 9 Test Center Regulations ....................................................................................................................................10 Security Guidelines ..............................................................................................................................................10 Grounds for Dismissal ........................................................................................................................................11 Reporting Problems with the Examination ..........................................................................................11 During Examination Session .............................................................................11 After Completing the Examination ..............................................................11 To Report Cheating .............................................................................................................................................11 To Report a Test Center Issue ........................................................................................................................11 Comments about the Content of Examination Questions ........................................................12After The Examination .....................................................................................................................................................................12 Scoring and Reporting ......................................................................................................................................12 Scores Canceled by the SCC ..........................................................................................................................12 If you Pass the Examination ...........................................................................................................................12 If you Don’t Pass the Examination ..............................................................................................................12 Con! dentiality ........................................................................................................................................................12 Duplicate Score Reports ..................................................................................................................................12 Name or Address Change ...............................................................................................................................12References ...............................................................................................................................................................................................13Sample Questions ..............................................................................................................................................................................13

Table of ContentsSCOR® Professional Certi! cation Test Study Guide

I

IntroductionSupply-Chain Council Inc. is now o" ering the opportunity for SCOR Professional (SCOR-P) Certi! cation to all attendees who have completed the SCC SCOR Framework and SCOR Implementation trainings – only the new updated version of SCOR Framework (released October 2006) participation applies as the prerequisite for Certi! cation. The SCOR-P exam will be o" ered globally at Prometric certi! ed locations during speci! c testing windows as determined by the Supply-Chain Council, Inc.

All correspondence and questions related to examination eligibility should be directed to: Supply-Chain Council, Inc.1400 Eye Street, NW, Suite 1050Washington, DC 20005Phone: 202-962-0440E-mail: [email protected] Web site: www.supply-chain.org

Testing AgencyProfessional Credential Services, Inc. (PCS) is the professional testing agency contracted by SCC to assist in the development, processing, scoring and analysis of the SCOR-P examination. All correspondence and questions related to test development, administration, scoring and reporting should be directed to: Professional Credential Services, SCOR-P CoordinatorP. O. Box 198689, Nashville, TN 37219-8689or 150 Fourth Avenue, North, Suite 800Nashville, TN 37219.Toll free: 1.877.U.TRY.PCS.E-mail: [email protected] Web site: www.pcshq.com

Professional Credential Services sta" is available by telephone Monday through Friday between 8:00 am and 4:30 pm, central time.

Testing AdministratorPrometric is the computer-based testing administrator for the delivery of the SCOR-P examination. All correspondence and questions related to test locations or scheduling should be directed to:PrometricToll free: 1.800.864.8080Web site: www.prometric.com

2SCOR® Professional Certi! cation Test Study Guide

SCOR® Professional Certi! cation Test Study Guide

SCOR® Professional Certi! cation Test Study Guide3

Examination OverviewExamination• The examination is in a computer-based testing format.

• The examination contains 60 scored four-choice multiple-choice questions plus 10 pretest four-choice multiple-choice questions. Pre-test questions are randomly placed within a test form to gain additional statistical information and are not computed in your score results.

• The examination is 2.5 hours in length. Two hours are devoted to the testing time plus a 15 minute tutorial and a 15 minute survey.

• This is a closed book examination.

• All questions are weighted equally.

• There is no penalty for guessing so it is to your advantage to answer every test question.

• Be sure to read each question carefully.

• Make sure that you understand the question and answer it in the way that it is intended.

• Select one and only one answer for each question.

• The answer you are to select is the one you believe will be the BEST and MOST acceptable of the choices o" ered.

• Be sure to answer all questions.

• Your ! nal score will be determined solely on the basis of the number of questions you have answered correctly.

• If you fail to answer a question and leave it blank, it will not be scored

• A handheld calculator, scrap paper, and pencil will be provided to you at the test location.

Statement of NondiscriminationThe SCC and PCS do not discriminate among candidates on the basis of age, gender, race, color, religion, national origin, disability or marital status.


Notice To Schedule (NTS)Upon completion of your second course, you will be considered eligible to take the SCOR-P examination. A Notice To Schedule (NTS) will be automatically emailed to the address in which you provided in your initial application to the SCC.

When you receive the NTS, verify that all information is correct. Be certain that the name appearing on the NTS matches EXACTLY the name on the identi! cation documents that you will use during check-in at the testing center. If the information is incorrect or the ID and NTS do not match, immediately contact PCS to request a correction.

If you have not received your NTS within 4 weeks of completing your second course, please contact a PCS candidate service representative at 877-U-TRY-PCS (877-887-9727) or by email at [email protected]. You will not be able to schedule an examination appointment without a valid NTS.

Your NTS is valid for 2 years. YOU MUST SCHEDULE AND TAKE THE EXAMINATION WITHIN 1 YEAR OF ISSUANCE OF YOUR NTS. In the event a re-examination is needed, you must re-apply with PCS, schedule and take the exam with Prometric while still in the 2 year NTS window. After this time, your NTS will expire. If you do not take the examination before the NTS expires, you will not be able to extend it or apply it to the next examination.

Your NTS will be emailed to the address in which you used to initially apply for your courses and SCOR-P exam. Please ensure your email address settings allow for acceptance of “@PCSHQ.com” domains.

Examination SchedulingTesting WindowThe SCOR-P examination is o" ered three (3) times a year. The period of testing is known as the “testing window”.

The testing windows for the 2008 are April 27-May 11, July 27-August 10, and November 2-November 16.

Testing CentersYou will be allowed to take the examination at any one of the authorized Prometric test centers. Test centers move, new ones are opened and some close from time to time. The most current list of test centers may be found on the Prometric Web site at www.prometric.com.

Scheduling the Examination AppointmentBefore you begin the scheduling process, have your ! rst, second and third choice of dates and times planned.

You should schedule your examination appointment as soon as possible after you receive your NTS to increase the likelihood that you will receive your ! rst choice of date, time and location. You must schedule your examination appointment at least ! ve (5) days in advance of the test date. PCS and Prometric are not responsible if you cannot schedule an appointment before the expiration date of your NTS.

No appointments may be made for any examination fewer than ! ve (5) days in advance of the desired test date. For example, if you call or use the Internet on Monday to schedule an appointment, the ! rst available date will be Saturday of the same week. Walk-in appointments are not permitted. Please note that candidates with special testing accommodations must schedule at least 10 days in advance of the desired test date (See “Pre-Approved Special Testing Accommodations for additional information).


There are two options for scheduling:

1. Visit www.prometric.com on the Internet

You will ! nd the easiest and quickest way to schedule an examination appointment (as well as reschedule and cancel an appointment, if necessary) is on the Internet. Using the Internet provides you 24-hour access to scheduling and avoids any “on hold” waiting time. Because of this, you have the quickest and most direct access to preferred dates and test center locations. Additionally, you will instantly receive a detailed con! rmation of your appointment (on screen and via e-mail).

Before you make your appointments, you must have received your NTS. Additionally, be ready to identify the dates, times and locations where you want to take the examination.

Before you begin, you must have your NTS in front of you. You will be required to provide information from the NTS.

2. Prometric’s Candidate Services Call Center

Call 800-864-8080. Prometric’s Candidate Services Call Center is open Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time. (Hearing-impaired candidates using teletypewriter [TTY] may call 800-529-3590 to schedule appointments.)

Before you call, you must have your NTS in front of you. You will be required to provide the customer service representative with information from the NTS.

You will NOT receive written con! rmation of your appointment. Be sure to write down the date, time, location and con! rmation number for your appointments. We strongly encourage you to visit www.prometric.com to print a con! rmation of your appointment. If you need directions to the test center, ask the customer service representative at the time you make your appointment. There are multiple test centers in some metropolitan areas, so be sure you are certain of the correct test center location where you are scheduled to take your examination.

ADA AccommodationsPCS complies with the Americans with Disabilities Act of 1990. To ensure equal opportunity for all quali! ed persons, PCS will make reasonable accommodations for applicants with disabilities. PCS will not pay for any costs you may incur in obtaining the required diagnosis and recommendation. However, PCS will provide reasonable accommodations that are approved and granted by PCS.

Appointment ChangesRe-schedule Appointment

After you have made an appointment for the examination, you may ! nd it necessary to change your appointment. Be aware that you may be required to pay a re-scheduling fee, depending on when you notify Prometric of the change. Please see the fee chart below for re-scheduling dates and the associated fees.

If you are unable to appear for your appointment, you are required to re-schedule through using one of the methods below. If you fail to re-schedule using one of the methods below, you will be marked as a “no-show” and be required to re-apply through PCS.

You may re-schedule an existing appointment by one of two methods:

1. On the Internet

Use Prometric’s Web scheduling tool located at www.prometric.com. The system is available 24 hours a day, seven days a week. You must have your con! rmation number available from your original appointment.


Call 800-864-8080. The Center is open Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Time. You will NOT receive written con! rmation of your appointment. Be sure you write down the date, time, location and con! rmation number for your appointment. We strongly encourage you to visit www.Prometric.com to print a con! rmation of your appointment.


Candidates with special testing accommodations must call 800-967-1139 to re-schedule. Candidates using a teletypewriter [TTY] should call 800-529-3590.

Postpone Appointment

After you have made an appointment for the examination, you may ! nd it necessary to postpone your appointment. Be aware that you may be required to pay a postponement fee, depending on when you notify Prometric of the change.

If you are unable to appear for your appointment, you are required to re-schedule through using one of the methods below. If you fail to re-schedule using one of the methods below, you will be marked as a “no-show” and be required to re-apply through PCS.

You may cancel an existing appointment by one of two methods:

1. On the Internet

Use Prometric’s Web scheduling tool located at www.prometric.com. The system is available 24 hours a day, seven days a week. You must have your con! rmation number available from your original appointment.


Call 800-864-8080. The Center is open Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Time. You will NOT receive written con! rmation of your appointment. Be sure you write down the date, time, location and con! rmation number for your appointment. We strongly encourage you to visit www.Prometric.com to print a con! rmation of your appointment.

Candidates with special testing accommodations must call 800-967-1139 to re-schedule. Candidates using a teletypewriter [TTY] should call 800-529-3590.

Re-Scheduling/Postponement Fee

If you need to re-schedule or cancel your examination appointment, you will be subject to the following fees:

• 30+ days before appointment No Fee

• 5-29 days before appointment $35.00

• 5 days – 24 hours before appointment $75.00

• Less than 24 hours before appointment NTS Void*

*If you attempt to re-schedule or postpone your exam less than 24 hours before your appointment, you will be required to re-apply with PCS and pay a re-examination fee.

Test Center ClosingsIf severe weather or local emergency requires a test center to be closed, every attempt will be made to contact you. However, if you are unsure if your test center is open on the day of your examination, you may call the local test center directly. If the center is open, it is your responsibility to keep the appointment. If the center is closed, you will be given the opportunity to re-schedule without penalty. If you are unable to contact the local test center, check on the Web site at www.prometric.com/sitestatus or call the Candidate Services Call Center at 800-864-8080, Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Time.


Examination PreparationExamination Content

The 60 scored multiple-choice SCOR-P certi! cation examination consist of the following content areas with an approximation of the percentage and number of questions per content area. The Overall Content Areas are illustrated with sub-content areas to assist in preparing for the examination.

1. Processes 20% or 12 Questions

A. PlanB. SourceC. MakeD. DeliverE. ReturnF. EnableG. Inputs/Outputs

2. Key Concepts 15% or 9 Questions

A. FundamentalsB. Level 2 CategoriesC. Overall SCOR

3. Techniques 30% or 18 Questions

A. Benchmarking **B. Best Practice AssessmentC. Cause E" ect ParetoD. Defect and Disconnect BrainstormingE. Fishbone DiagramF. Mapping **G. Modeling **H. Opportunity AnalysisI. Project De! nitionJ. Project OrganizationK. Process InterviewL. RACI AnalysisM. SCORcards**N. Supply Chain De! nition **O. Supply Chain Prioritization **P. Transaction Analysis** indicates a priority among the sub-content areas

4. Best Practices 10% or 6 Questions

A. ApplicabilityB. De! nitionsC. Validity

5. Metrics 25% or 15 Questions

A. CalculationsB. Cash to Cash Cycle TimeC. Cost of Goods SoldD. DecompositionE. De! nitionsF. Order Ful! llment Cycle TimeG. Perfect Order Ful! llmentH. Return on Supply Chain AssetsI. Return on Working capitalJ. Supply Chain AdaptabilityK. Total Supply Chain Management CostL. Understanding Performance AttributesM. Upside Supply Chain Flexibility

Test DayCheck-In ProceduresAs part of an enhanced security system, Prometric testing centers incorporate the following procedures:

• IDs presented will be scanned to ensure validity, and an image of the ID will be captured.

• Your photograph will be taken

You must arrive at the test center at least 30 minutes before the scheduled appointment time for your examination. This allows time to sign in, have your identi! cation checked, review the security and test center policies and be seated at your workstation. Arriving for your scheduled testing appointment anytime after the scheduled start time may result in your being denied permission to test and you will be required to re-apply with PCS and pay a re-examination fee.


Secondary Forms of Identi! cation

• An additional government issued identi! cation from the above listing

• Valid credit card

• Bank automated teller machine card (ATM)

• Bank Debit Card

The following are UNACCEPTABLE forms of identi! cation:

• A draft classi! cation card

• A Social Security card

• A student identi! cation card

• A U.S. permanent residency card (green card)

If the test center sta" has questions about the identi! cation presented, you may be asked for additional proof of identity. You may be refused access to an examination if the sta" believes that you have not proven your identity. Admittance to the test center and examination does not imply that your identi! cation is valid or that your scores will be reported if subsequent investigations reveal impersonation or forgery.

At The Test CenterThe sta" at each test center has been trained in the procedures speci! c to the SCOR-P exam. You must arrive at the test center at least 30 minutes before your scheduled appointment. If you arrive after your scheduled appointment time, you may forfeit your appointment. Arrive early and be sure to have the required identi! cation. You will not be admitted to the examination without the required identi! cation. Although the NTS is not required to examine, it is encouraged you take it to the test center with you.

Your examination should begin within 30 minutes of the scheduled start time. If circumstances arise, other than candidate error, which delays your session more than 30 minutes, you will be given the choice of continuing to wait or re-scheduling your appointment.

Identi! cationThe same form of your name must appear on your NTS as on your identi! cation you present at the test center. Do not change the spelling and do not change the order of your name when making your appointment. If your name is di" erent from your identi! cations at check-in, you will not be permitted to test and you will be required to re-apply with PCS and pay a re-examination fee.

You are required to present one form of identi! cation, which must contain a recent clearly recognizable photograph with a signature, when you arrive to take your examination. If you do not present acceptable identi! cation, you will not be allowed to take your examination. If the identi! cation does not contain a signature, a second form of identi! cation is necessary.

You must present one of the following primary forms of identi! cation:

Primary Forms of Identi! cation

• Valid (not expired) driver’s license with photo and signature issued by one of the 50 U.S. states or by a U.S. territory

• Valid (not expired) driver’s license with photo and signature issued by a foreign government authority, that is printed in English to the extent necessary to compare the candidate’s name with the one on the NTS and con! rm that it is a valid driver’s license (Examples are driver’s licenses issued by Canadian, Australian, New Zealand, British authorities, and from countries that retain English as an o# cial language)

• Valid (not expired) passport with photo and signature issued by the U.S.

• Valid (not expired) government issued passport (for non-US citizens) that has the candidate’s name exactly matching the name that appears on the candidate’s NTS

• Valid state identi! cation card issued by one of the 50 U.S. states or by a U.S. territory (candidates who do not drive may have an identi! cation card issued by the agency that also issues driver’s licenses).

You must place personal belongings, such as a purse or cell phone, in the storage lockers provided by the test center. You will be given the key to your locker which must be returned to the test center sta" when you leave. The lockers are very small and are not intended to hold large items. Do not bring anything to the test center unless it is absolutely necessary. Test center personnel will not be responsible for lost or stolen items.

You must keep your identi! cation with you at all times. If you leave the testing room for any reason, you will be required to show your identi! cation to be readmitted.

Scratch paper, pencils, and a handheld calculator will be provided for you. You are required to return the scratch paper, pencil, and handheld calculator to the test center sta" when your examination is complete. If you need additional scratch paper, you may request it from the test center sta" , but you must ! rst turn in the original sheets of paper you received in order to get a new supply. You must not bring any other paper, pencils, or calculators with you to the workstation in the testing room.

You will be escorted to a workstation by test center sta" . You must remain in your seat during the examination, except when authorized to get up and leave the testing room.

After you log in, proceed through the introductory screens without delay. There is a time limit on the initial screens and, if that time limit is exceeded, the test session will automatically terminate. If you encounter ANY computer problem, report it immediately to test center sta" .

When you ! nish the examination, leave the testing room quietly, turn in your materials and sign the test center log book. The test center sta" will dismiss you after completing all necessary procedures.

Time Allotted to Take the ExaminationThe length of the examination is two (2) hours.

Note: Thirty (30) minutes will be added to your examination session so that you can complete the sign-in process, tutorial, and survey without infringing on your examination time. The tutorial, at the beginning of the testing session, is optional although it is highly recommended that ! rst-time candidates complete the tutorial before continuing as it explains how to “mark” a question for review, etc.. Therefore, your con! rmation notice will re$ ect examination time plus 30 minutes. This will not increase your examination time. If you have been approved for special testing accommodations with extra time, please refer to your accommodation letter for the actual length of your examination.

The computer screen will have a count-down timer which will let you know the time remaining as you work through the examination. You will also be given a 15 minute warning prior to the end of the 2 hour exam time limit. Plan your time so that you do not use your time up early in the examination and do not have enough time later in the examination. Prometric test center appointments are for 30 minutes longer than the length of the examination to allow you time to enter your examination section identi! cation number and complete the candidate survey at the end of the examination. However, you will only be given two (2) hours to actually take the examination (including breaks).

Although every attempt is made to provide a quiet and comfortable test environment, noise and room temperatures may be an unforeseen distracter. Headphones will be provided at each computer station for your convenience. You may also want to dress in a manner that can help you adapt to a cooler or warmer climate in the testing center.


Test Center RegulationsA standardized environment is necessary to ensure that the examination you take is essentially equivalent to the examination all other SCOR-P candidates take. For this reason, all candidates must follow the same regulations.

Items prohibited from the examination center include, but are not limited to:

• Books

• Briefcase

• Calculator / Portable Computer

• Calculator Watch

• Camera, Photographic or Scanning Device (still or video)

• Cellular Phone

• Cigarette / Tobacco Product

• Container of any kind

• Dictionary

• Earphone

• Earplug (other than those provided by Test Center)*

• Eraser

• Eyeglass Case

• Food or Beverage

• Handbag / Backpack / Hip Pack

• Hat or Visor (except head coverings worn for religious reasons)

• Headset or Audio Earmu" s (other than those provided by Test Center)

• Jewelry – Pendant Necklace or Large Earrings

• Newspaper or Magazine

• Non-Prescription Sunglasses

• Notebook

• Notes in any written form

• Organizer / Day Planner

• Outline

• Pager / Beeper

• Paper (other than that provided by Test Center)10

SCOR® Professional Certi! cation Test Study Guide

• Pen / Pencil (other than that provided by Test Center)

• Pencil Sharpener

• Personal Digital Assistant or Other Electronic Device

• Plastic Bag

• Purse / Wallet

• Radio / Transmitter / Receiver

• Ruler / Slide Ruler

• Study Material

• Tape/ Disk Recorder or Player

• Umbrella

• Watch

• Weapon of any kind

*Headphones, for sound reduction purposes, will be provided at each computer testing station for each candidate.

Security GuidelinesAll test questions are copyrighted by the SCC. Copying, reproducing or taking any action to reveal the contents of an examination in whole or in part is unlawful.

PCS and Prometric use a variety of procedures to prevent candidate misconduct and cheating on the examination. Test center sta" is trained to watch for unusual behavior and incidents during the examination. In addition, all examination sessions are audio/videotaped to document in the occurrence of any unusual activity and candidate misconduct is reported to PCS on a daily basis.

Any irregularity such as an act of impersonation, creating a disturbance, giving or receiving unauthorized information or aid to other candidates, attempting to remove test information by any means, possession of unauthorized notes or equipment may be su# cient cause of you to leave the examination room. All such irregularities will generate a report to the SCC and PCS.

No visitors, guests or children are permitted in the examination room.


If the test center sta" suspects misconduct, a warning will be given to the candidate for any of the following situations:

• Communicating, orally or otherwise, with another candidate or person

• Copying from or looking at another candidate’s materials or workstation

• Allowing another candidates to copy from or look at materials or workstation

• Giving or receiving assistance in answering examination questions or problems

• Reading examination questions aloud

• Engaging in conduct that interferes with the administration of the examination or unnecessarily disturbing sta" or other candidates

Grounds for con! scation of a prohibited item and warning the candidate include possession of any prohibited item (whether or not in use) inside, or while entering or exiting the testing room.

Grounds for DismissalIf you engage in misconduct or do not follow the test center regulations, the test center sta" may dismiss you from the examination or you may have your scores cancelled by the SCC or PCS. The following are examples of behavior that will not be tolerated during the examination:

• Repeating acts of misconduct after receiving prior warning(s)

• Attempting to remove or removing questions from the testing room by any means

• Copying, writing or summarizing examination questions on any material other than the scratch paper issued to you

• Tampering with computer software or hardware, or attempting to use a computer for any reason other than completing the examination session

• Intentional refusal or failure to comply with instructions of the test center sta"

• Conduct that may threaten bodily harm or damage to property

Reporting Problems with the ExaminationDuring Examination Session

Report equipment / functionality issues to test center sta" without delay.

After Completing the Examination

If you feel that the circumstances surrounding your test administration prevented you from performing at a level consistent with your knowledge skills or, if you have a question or concern about the test, you must notify PCS no later than 10 business days from the date of your examination to document your concern.

You may notify PCS using any of the methods below:1. By E-mail: [email protected]

2. By Telephone: 877-U-TRY-PCS (877-887-9727)

3. By Fax: 615-846-0153

4. By U.S. Mail: PCS SCOR-P 150 Fourth Avenue North, Suite 800 Nashville, TN 37219

To Report CheatingIf you witnesses a candidate cheating or believe a test center employee acted improperly contact Prometric’s security department at 800-347-3781.

To Report a Test Center IssueIf you experienced a problem at the testing center, contact Prometric’s Customer Care at 800-853-6769.


Comments about the Content of Examination QuestionsIf you believe you have identi! ed a problem with a question, you should fax or email your comments to the PCS Test Development Team at 615-846-0153, Attn: SCOR-P or [email protected]. Your fax/email should include the precise nature of your concern, the rationale, and, if possible, references. Do NOT attempt to outline the exact question in your fax.

Your fax/email must be received by PCS within 4 days of testing to ensure that all comments are received and reviewed in time for scoring. Be sure to include your examination section identi! cation number in your fax/email.

PCS reviews every fax/email received by the deadline; however, PCS is unable to respond directly to candidates.

After the ExaminationScoring and ReportingA minimum scaled score of 75 must be obtained in order to achieve a passing score. Results are con! dential and will be reported to the SCC and will be sent to you at the company email that was provided by you during the registration process.

Scores Canceled by the SCCAll irregularities as noted under Security Guidelines will be reported to the SCC and PCS. Any statistical discrepancies during the item analysis and item performance which lead to a discovery of candidate irregularities will be reported to the SCC. The SCC will be the ! nal authority on the cancellation of any score results.

If you Pass the ExaminationYou will receive a score report with a “PASS” notice. Numeric scores are not provided. Your score report will outline the next step of the certi! cation process.

If you Don’t Pass the ExaminationYou will receive a score report with a “FAIL” notice. A numeric score will be provided. A diagnostic strength and weakness report based on the content outline will be included within the score report. Your score report will outline the next steps for retesting.

Con! dentialityResults will not be provided over the telephone. Score results are only released to the SCC and to the candidate. Any other request for the release of results would necessitate the signing of a Candidate Release Form.

Duplicate Score ReportsIf you have not received your score report after seven working days of the release date, you may contact PCS in writing/email to request a duplicate score report. Duplicate score report will be sent to the email address on ! le.

Name or Address ChangeAny name or address change must be reported in writing to PCS. Be sure to include your name, as it appears on your registration form, social security number and signature along with the information to be changed. For a name change, you must submit a photocopy of a legal document verifying the name change (i.e. marriage certi! cate, divorce decree or legal document indicating a name change).

You should notify PCS no later than 5 days after your test date to prevent any delay in the score reporting process.


References1. SCOR 8.0 Reference Manual

2. SCOR 8.0 Framework Training Presentation

3. SCOR 8.0 Implementation Training Presentation

Sample QuestionsAt the end of the sample questions, you will ! nd the key (correct response), the content outline, the sub-content outline and the reference.

1. WIP Inventory is associated with which Process type?

(A) Deliver

(B) Make

(C) Plan

(D) Source

2. The diagram below is BEST described as

(A) ETO

(B) MTO

(C) MTS

(D) Retail

3. What are the Inventory Days of Supply based on the chart below?

Revenue $ 350,000Five Point Rolling Average Inventory $ 25,000Cost of Goods Sold $ 255,150

(A) 0 days

(B) 15 days

(C) 26 days

(D) 36 days

S1

S2

M2 D2

4. Which of the following is NOT a feature of Best Practices?

(A) Current

(B) De! ned

(C) Permanent

(D) Proven

5. Which of the following is one of the broad attribute groups in SCOR?

(A) Customer

(B) Financial

(C) Global

(D) Retail

6. A signi! cant role of the SCOR Evangelist is to

(A) plan data collection.

(B) identify Best Practices.

(C) train subject matter experts.

(D) build organizations support.

7. Using Pareto Analysis to analyze Process Defects PRIMARILY results in which of the following?

(A) Identifying 80/20 contributors.

(B) Completing traveler worksheet.

(C) Grouping defects by process area.

(D) Linking process, metrics and practice.

8. Customer Commit Date creation is associated with which of the following?

(A) Delivery

(B) Enable

(C) Return

(D) Source

9. Sales Forecast is an input PRIMARILY to


9. Sales Forecast is an input PRIMARILY to

(A) P1

(B) P2

(C) P3

(D) P4

10. Which of the following will PRIMARILY link to M2?

(A) D2

(B) D3

(C) P1

(D) S3

11. When identifying and analyzing roles taken with a Source process, you initially identify “R”– Responsible, “A” – Accountable, and “C” – Consulted Roles. After further process interviews you ! nd one more role which indicates a problem. Which role is it, and why?

(A) “C” – indicates that there is no “I” – Informed role

(B) “A” – indicates that there are too many Accountable roles

(C) “D” – indicates that one role is Defective

(D) “L” – indicates that there is a Legal constraint

12. After receipt and veri! cation of raw material, the material is identi! ed as defective during manufacturing. Which process will be utilized to disposition the material?

(A) DR1

(B) DR2

(C) SR1

(D) SR3

Questions 13 and 14 refer to the following information.

Your consumer product company has a very slow reaction to changes in customer demand. In addition, they have excessive levels of inventory, a high customer complaint rate and poor delivery performance. Executive

Questions 13 and 14 refer to the following information.Your consumer product company has a very slow reaction to changes in customer demand. In addition, they have excessive levels of inventory, a high customer complaint rate and poor delivery performance. Executive Management has been advised to move from a Push to a Pull environment.

13. What characteristics of a Pull environment should improve the situation?

(A) Supply chain is aligned to supplier product availability.

(B) Factory production is tightly synchronized to customer orders.

(C) Demand management and supply chain management are managed independently.

(D) Replenishment is determined by safety stock, safety lead time, lot sizing queues and set-ups.

14. Which of the following is the MOST appropriate Level 2 process to put in the blank box shown below?

(A) DR

(B) D2

(C) P4

(D) S2

S1

S2

M2


Questions 15 and 16 refer to the following information.Cash $ ow has become a critical issue in your company due to extending more favorable terms established by your credit department. The following chart summarizes this year’s and last year’s ! nancial situation. The company is currently holding $75 Million in Gross Inventory.

Last Year This YearDays Sales Outstanding 37 37Days Payables Outstanding 42 45Inventory Days of Supply 15 20Cash to Cash Cycle Time 10

15. What is this year’s Cash to Cash Cycle Time?

(A) 12 days

(B) 18 days

(C) 20 days

(D) 22 days

16. What Inventory Reduction do you need this year to maintain the same Cash to Cash Cycle Time as last year?

(A) $ 7.5 Million

(B) $12.5 Million

(C) $37.5 Million

(D) No reduction

17. During Supply-Chain De! nition, you ! nd that you have two supply-chains for the same material, but one is MTO in the southern part of the country, and the other is BTS in the northern part. They share the same logistics provider. You decide to

(A) Group them together because they have a common product base.

(B) Keep them separate because even with the same logistics provider they supply di" erent areas.

(C) Group them together because they have the same logistics provider in the same country

(D) Keep them separate because they are di" erent supply-chain types

18. Which of the following would usually be considered the BEST source for gathering process information during interviews:

(A) Process Performers

(B) The Internet

(C) Process Owners

(D) IT Department


Question Key Content Area Sub-Content Area1. B Key Concepts Overall SCOR2. B Key Concepts Level 2 Categories3. D Metrics Calculation: Cash to Cash Cycle Time4. C Best Practices De! nitions5. A Metrics Understanding Performance Attributes6. D Techniques Project Organization7. A Techniques Cause E" ect Pareto8. A Processes Deliver9. A Processes Plan10. A Key Concepts Overall SCOR11. B Techniques RACI Analysis12. C Processes Return13. B Best Practices Applicability14. B Techniques Modeling15. A Metrics Calculations: Cash to Cash Cycle Time16. A Metrics Calculations: Return on Supply Chain Assets17. D Techniques Supply-Chain De! nition18. A Techniques Modeling

Question Reference1. SCOR 8.0 Reference, SCOR 8.0 Framework Class2. SCOR 8.0 Framework Class3. SCOR 8.0 Reference, SCOR 8.0 Framework Class4. SCOR 8.0 Framework Class5. SCOR 8.0 Reference, SCOR 8.0 Framework Class6. SCOR 8.0 Implementation Class7. SCOR 8.0 Implementation Class8. SCOR 8.0 Reference9. SCOR 8.0 Reference10. SCOR 8.0 Framework Class11. SCOR 8.0 Framework Class, SCOR 8.0 Implementation Class12. SCOR 8.0 Framework Class13. SCOR 8.0 Framework Class14. SCOR 8.0 Reference15. SCOR 8.0 Reference, SCOR 8.0 Framework Class16. SCOR 8.0 Implementation Class17. SCOR 8.0 Implementation Class18. SCOR 8.0 Implementation Class

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