scottresume
TRANSCRIPT
Scott T. McKenna4 Garden Place, Kinnelon, NJ 07405
WORK EXPERIENCE
Dumbar Armored Services 2016-PresentAccount Executive
-Operate as the lead point of contact for any and all matters regarding my customers-Build and maintain strong, long-lasting customer relationships-Ensure the timely and successful delivery of our solutions according to customer needs and objectives-Work closely with the Operations team to ensure customers needs are being met and any potential problems get resolved-Forecast and track key account metrics- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment-Assist with high severity requests or issue escalations as needed
Subaru of Morristown 2015-2015Client Advisor/ Relationship Manager
-Greet customers and ascertain what each customer wants or needs-Describe merchandise and explain use, operation, and care to customers-Recommend, select and help locate or obtain merchandise based on customer needs and desires-Compute sales prices, total purchases and receive and process cash or credit payment-Answer questions regarding the store and its merchandise
STM Interiors, North Arlington, New Jersey 2012-2014President/Owner
-Provided custom interior and exterior painting for sophisticated customer base in Northern New Jersey resulting in business growth exceeding $75K annually-Expanded business territory through positive relationships and referral base by 40%.-Forecasted revenue dollars and business expenses for private and commercial painting projects.
Dry Ice Corp. /American Compressed Gases 1989-2011
Northeastern Sales Manager of Corporate Accounts 2006-2011-Expanded market value from $6M to $15M with a 5% reduction in operational savings through improved routing logistics, delivery of product, and new account expansion-Created operational procedures resulting in improved customer product handling, increased consumer retention, and contract extension
-Forecasted marketing dollars utilizing integrated vertical business model resulting in increased quality control, manufacturing processes, and improved product freshness and usability-Completed customer assessment evaluations which resulted in reduced delivery times up to 32%-Increased targeted corporate business accounts by 5% to include; pharmaceutical, airline, frozen food, power companies, hospital systems, and research facilities-Facilitated the management and development of the northeastern sales team with a head count of 80 personnel across three business units: operations, branch managers, and delivery personnel.
Sales Representative for Newark & New York 1999-2006-Managed accounts that comprised 30% of the company’s business-ABCD call plan for sales rep account maintenance schedule-Visited customers to resolve pricing issues. Developed relationships with key accounts. Prospecting on competitors accounts and finding new business-Customizing solutions for customers to solve problems with their current vendor to get their business
Warehouse Assistant Manager 1994-1999-Monitored personnel-Ensured that all paperwork was completed and sent to the office for billing. Fielded calls from customers-Coordinated delivery schedules-Reconciled accounts payable to get paid on time. Reconciled customer complaints-Ensured that vehicles and logs were maintained the right way-Found ways to make deliveries happen when down staff including him driving the truck to make deliveries
Route Delivery Driver 1989-1994 -Conducts physical inventories for the purpose of verifying stock and identifying losses
-Delivers items on purchase orders (e.g. supplies, furniture, equipment, etc.) for the purpose of ensuring ordered items that are received at the warehouse are delivered to the correct department/site-Drives vehicles for the purpose of transporting orders and materials to designated sites-Loads orders for the purpose of filling orders for transport-Participates in physical inventories for the purpose of verifying stock and identifying losses-Prepares orders by pulling from stock for the purpose of meeting delivery requirements-Unloads items for the purpose of distributing shipment to assigned site locations and/or individuals
EDUCATIONColleges/Universities
Graduate School, attended Montclair State University, Montclair, New JerseyUndergraduate, B.S. – Marketing and Business Administration, Montclair State University, Montclair, New Jersey
United States Marine Corps (1985-1993) – Honorable DischargeNon-Commissioned Officer, 9th Engineers Support Battalion, Okinawa Japan 8th Engineers Support Battalion, Camp Lejeune, NC
- Awarded the Dunbar Northeast Account Executive of the Month twice