Screaming at Work is Not An Acceptable Behavior

Compass Rose ConsultingDonna Price

Leadership ConsultantKeynote Speaker, Seminar Leader

www.CompassRoseConsulting.com

Screaming at work is not the correct strategy for

dealing with conflict

Whether you are a manager or an employee,

screaming isjust not the right approach to deal with your boss, your co-

workers or your employees

When managers take on a screaming approach, then

employees think that screaming is okay.

But overall screaming just is not good for

business.

What do customers think when they are at the counter

waiting to purchase yourhigh quality services or

products and they find that the employees are have an out and out screaming match?

It really doesn’t even matter what the topic is.

The customer feels uncomfortable.

What should they do? Do they say “excuse me”?

Or do they wait patiently for the match to end,

or perhaps they just leave their items on the counter and walk out

What happens to the customer after they leave

your business? Are they speaking highly of your customer

service?Do they want to return or do they feel a new

service provider --- your competition

When there is fighting at work it decreases your

business effectiveness

There is an impact on the customers and there is a

detrimental impact on your staff and managers

For staff, they feel angry, uncomfortable, hurt and

possibly many other emotion

There is an impact on their work performance as well

and it is a negative impact

They may even feel depressed and/or

helpless; that they are powerless to

change the environment and make it a good place to work

For managers, if they are the screamer,

they may actually feel fearful and be dealing with their fears as a manager with loud

outbursts

The manger may also feel helpless as they have

createda pattern of behavior that they are unsure

how to change

Screaming behaviors do need to be changed by both

managers and employees

For employees, managers/leaders need to give

staff alternatives through coaching and

training they must teach new behaviors and coach staff on how

to make needed changes

Boundaries of acceptable behaviors should be

outlined for staffs

For managers, business owners and leaders take

on the responsibility torecognize the impact of this behavior and seek out resources to make necessary

changes

They too, can outline boundaries of acceptable

behavior for managers and let them know that screaming is not acceptable

The impact of terminating employees and managers

is severe It is worth investing in coaching and training

to make changes in behavior

Good coaching combined with training can have dramatic impacts on these types of

behaviors. Through this combination new skills can be

learned and then practiced

Creating a coaching culture can be the long

term goal

By teaching managers how to use coaching skills to

workwith staffs over controlling, screaming, and

disempowering will all be addressed

Managers will take a new approach that is focused on

employee empowerment andengagement, increased innovation and a

collaborative team environment

The results are happier employees and manager;

ultimately your company becomes a good place to work

Additional positive results occur as well,

increases in innovative ideas are shared, collaborative problem solving and more.

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