Scripting

•Scripting provides complete scripting and survey capabilities, including both authoring tools and a script engine. •Scripts can be created, modified, and deployed to lead agents during customer interactions, prompting up-sell opportunities as well as providing detailed information to resolve customer questions.•You also gain complete survey capabilities for gathering information on products, initiatives, customer satisfaction, and more.

Service Contracts

•Service Contracts simplifies contract management and provides a centralized repository for entitlement information.•Rapidly create, manage, and update service contracts, warranties, and extended warranties on sales of goods or services. •Then provide service based on real-time entitlement data. •As a result, you minimize contract leakage, increase recurring revenues, and provide targeted services while reducing operational costs.

Spares ManagementReduce Trunk Stock Through Effective Spare Parts Planning

•When obsolescence, shrinkage, and depreciation are factored in, the cost of acquiring, storing, deploying, and managing spare parts inventory can run as high as 40-50% of annual inventory values. •Spares Management helps reduce inventory costs by providing logistics and planning features that directly address the selection and delivery of spare parts to field locations. •Spares Management includes return processing capabilities that ensure all parts are accounted for — enabling you to take advantage of warranty and return salvage values. •Spares Management also fosters complete and efficient spares planning by giving technicians full access to multi-echelon stocking levels that are directly tied back to replenishment and fulfillment

TeleService

•TeleService integrates with all your CRM applications to automate the entire problem resolution process, whether the request arrives by phone, email or the web. •Route requests to the right agent. •Provide instant access to a comprehensive solutions database. •Prevent revenue leakage with complete entitlement information. •And prompt agents with intelligent cross-sell and up-sell opportunities. •The results: you improve service levels, increase service-driven revenues, decrease service costs, and prevent revenue leakage.