Job  Description   Job Title: Scrum Master Department: Project Management Reports To: Director of Project Management FLSA Status: Exempt    General Summary: Leads Scrum Teams as assigned, facilitating the teams’ work and resolving issues, as needed. Facilitates corporate-wide education in Agile and Scrum practices. Essential Duties and Responsibilities: • Lead multiple Scrum Teams as Scrum Master, facilitating Scrum ceremonies such as daily

stand-ups, project planning, reviews, retrospectives, sprint and release planning, demos, etc.

• Strongly serve and support the Product Owner and Development Team in order to deliver value and exceed customer expectations

• Guide and coach the Scrum Team and all areas of the company on how to use Agile/Scrum practices and values to exceed customer expectations

• Guide and coach both the Scrum Team and Development Team on self-organizing • Assess the Scrum Maturity of the team and company, coaching both to higher levels of

maturity at a sustainable pace • Remove impediments or guide the team to remove impediments by finding the right

personnel to remove them • Build a trusting and safe environment where problems can be raised without fear of blame,

retribution, or being judged, with an emphasis on problem-solving • Facilitate getting the work done without coercion, assigning, or dictating work • Facilitate discussion, decision making, and conflict resolution • Assist with internal and external communication, improving transparency • Educate and assist the Product Owner, especially with respect to refining and managing the

Product Backlog • Track and communicate team velocity and sprint/release progress • Identify and manage dependencies with other teams and ensure cross-team coordination Education: • Bachelor’s degree in Computer Science, MIS, or related field required • First level Scrum Master certification (PSM I, CSM) required • Second level Scrum Master certification (PSM II, CSP) preferred

                                                                             Job  Description   Required Skills/Experience: • Experience playing the Scrum Master role for at least one year for a software development

team • Good skills and knowledge of servant leadership, facilitation, conflict resolution, continual

improvement, empowerment, and increasing transparency • The ability to distinguish between what ‘is Scrum’ and what ‘is not Scrum’ • Knowledge of and experience with well documented and successful Agile techniques (e.g.,

User Stories, Continuous Integration, Continuous Testing, Automated Testing, Burndown techniques, Retrospective formats, handling bugs, etc.)

• Excellent communication and mentoring skills Preferred Skills/Experience: • Experience playing the Scrum Master role for at least two years for a software development

team • Experience being on multiple Scrum teams in a variety of contexts (different team sizes,

different organizations, different cultures, etc.) • Track record of continued and recent education in Scrum, including training, conferences,

user groups, self-study, etc.