scrummaster 的吃飯傢伙 – 引導出個夢幻團隊 building a dream team with facilitation
TRANSCRIPT
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ScrumMaster 的吃飯傢伙引導出個夢幻團隊 Yves Lin
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開會沒意見會後講不停
討論半天雞同鴨講你說你的我滑我的
人人都贊成執行很難成
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開會沒意見會後講不停
討論半天雞同鴨講你說你的我滑我的
人人都贊成執行很難成寶寶不說
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ScrumMaster 不跟大家說做些什麼或分配工作 – 他們用引導流程的方式,來支援團隊自組織與自我管理- Scrum Primer
在需要或被要求時,引導 Scrum 中的活動- Scrum Guide
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什麼是引導? (Facilitation)
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引導 = 一直玩 一直玩 一直玩 !?
Credit: https://www.youtube.com/watch?v=oLxi4zA5tnA
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引導 = 引誘 + 誤導 !?
Credit: https://www.pinterest.com/pin/308637380691979153/
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Credit https://www.facebook.com/asiaconference2016/
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引導者是進行引導活動的人。他們幫助一群人了解共同的目標、協助他們計畫如何達成目標。引導者需保持『中立』,也就是在談話中不設定自己的立場。
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CDE Model• Container (容器)• Difference (差異度)• Exchange (交流度)
Credit http://wiki.hsdinstitute.org/cde
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邊界定義了容器 (Container)• 物理邊界:房間、建築物、地理環境…• 邏輯邊界:會議、專案、理念…• 情感邊界:親近、愛、恨、恐懼…• 文化邊界:傳統、信仰、風俗…• 心理邊界:年齡、性別、背景…
Credit http://www.arihantplast.co.in/
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差異度 (Difference)
Credit http://www.eveseggs.com/shellsizes.htm
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交流度 (Exchange)
Credit http://earthpeoplemedia.com/category/comm/
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左上:差異大 / 交流多
Credit http://www.boldsky.com/relationship/marriage-and-beyond/2012/newly-married-couple-fight-030025.htmlhttp://thelovelint.com/talking-phase-how-it-helps-your-dating-life/
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左上:差異大 / 交流多
Credit http://www.boldsky.com/relationship/marriage-and-beyond/2012/newly-married-couple-fight-030025.htmlhttp://thelovelint.com/talking-phase-how-it-helps-your-dating-life/
風起雲湧
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左下:差異大 / 交流少
Credit http://www.marriage.com/advice/separation/
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左下:差異大 / 交流少
Credit http://www.marriage.com/advice/separation/
暗潮洶湧
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右上:差異小 / 交流多
Credit http://www.kemifilani.com/2015_01_01_archive.htmlhttp://www.gettyimages.com/detail/video/pillow-fight-stock-footage/171191402
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右上:差異小 / 交流多
Credit http://www.kemifilani.com/2015_01_01_archive.htmlhttp://www.gettyimages.com/detail/video/pillow-fight-stock-footage/171191402
同溫層
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右下:差異小 / 交流少
Credit http://relationshipaffair.com/related-issues/bored-in-your-relationship/https://www.pinterest.com/pin/525232375265477669/
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右下:差異小 / 交流少
Credit http://relationshipaffair.com/related-issues/bored-in-your-relationship/https://www.pinterest.com/pin/525232375265477669/
盡在不言中
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D+ D-
E+
E -
盡在不言中同溫層風起雲湧
暗潮洶湧
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引導的小技巧• 先各自寫再分享• 分成 2-3 人一組討論• 視覺化,善用白板、便利貼• 當引導者想要發表自己觀點時,請別人引導• 點點投票 (Dot Voting)• 把類似的想法集中在一起 (Grouping)
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那些方法、工具、流程1. 可以變化容器? (Alter Container)2. 可以凸顯差異? (Difference +)3. 可以淡化差異? (Difference -)4. 可以增加交流? (Exchange +)5. 可以減少交流? (Exchange -)
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開會沒意見會後講不停
討論半天雞同鴨講你說你的我滑我的
人人都贊成執行很難成D+ D-
E+
E - 盡在不言中
同溫層風起雲湧
暗潮洶湧
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引導有什麼好處?
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Credit https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/
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Credit https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/
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為什麼要用引導?1. 心理安全感是高生產力團隊的基礎
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對稱的溝通 = 高生產力
Credit http://maple.is/social-physics-api/
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頻繁跨團隊溝通 = 高創造力
Credit http://maple.is/social-physics-api/
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為什麼要用引導?1. 心理安全感是高生產力團隊的基礎2. 溝通的模式影響生產力與創造力
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Credit https://engineers.sg/video/keynote-the-future-has-arrived-agile-singapore-conference-2016--1163
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Credit https://engineers.sg/video/keynote-the-future-has-arrived-agile-singapore-conference-2016--1163
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為什麼要用引導?1. 心理安全感是高生產力團隊的基礎2. 溝通的模式影響生產力與創造力3. 在複雜的環境決策時需要多元的觀點
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為什麼要用引導?因為這是有經濟效益的投資
生產力 + 創造力 + 好的決策 = $$$
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Credit http://blog.sina.com.cn/s/blog_67c6f5d00102uxd4.html
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引導 != 印度神油
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使用工具決策樹想培養對方?
指示Instruction
對方 > 1 人
對方目前有能力?指導
Mentoring
教練Coaching
對方目前有能力?訓練
Training
引導Facilitation
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引導的適用範圍• 先決條件( Givens )說清楚了?• 相信團隊可以做出比個人更好的決定?• 需要團隊的身心靈全體投入才能成功?• 不管團隊的結論是什麼,主管都買單?
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常見迷思• 引導就是共識決• 引導就是團隊愛怎麼做就怎麼做• 引導師是中立的,所以結果不重要• 引導有效,所以什麼都要用引導• 引導很花時間
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Special thanks to:
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THANK YOU
www.funevo.com
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關於引導的問題• 對於主管,不具備引導能力有什麼差別?• 如果團隊水平不高,引導如何發揮作用?• 引導往往需要長期的跟進,具體說說規劃和跟進?• 引導在敏捷團隊應用場景有那些?• 有沒有辦法評估引導帶來的效果?• 敏捷和引導的關係?• 引導者 VS ScrumMaster