scsm: the shining star in system center 2012
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Service Manager: The Shining
Star in System Center 2012
March 2013
Quick Facts
About Us
• 23rd Year
• Grand Rapids & Royal Oak
• 30 Staff
Approach
• Vendor Independent
• Non-reseller
• Professional Services Only
Partnerships
• Microsoft Gold
• VMware Enterprise
• Citrix Silver
• Cisco Premier
• Novell Gold
Microsoft Gold Partner
Competencies
Four Gold
Eight Silver
Successes
Customer
Excellence Award
Virtual Technical
Specialist (VTSP)
Managed Partner
Numerous Partner
Awards
Pinpoint
Microsoft’s official partner directory
5-star rating
Expertise
Get Social with C/D/H
facebook.com/cdhtech @cdhtweetstech
www.linkedin.com/company/cdh
Agenda
• What Is SCSM
• Lining Up SCSM
• Preparing for Installation
• After Installation
• Integrating With System Center
Poll 5
System Center
Service Manager
• ITIL / MOF Aligned IT Processes Incident, Problem, Change, Knowledge Management - CMDB
• Integrations with SC2012 Suite OpsManager, ConfigMgr, Orchestrator, VMM
• Integration with Microsoft Infrastructure Exchange, Active Directory, SharePoint, Project, Azure
• User Self Service Catalog Driven by Workflows and Orchestrator Runbooks
• New in SP1: Cost Center Chargeback SQL 2012 & OLAP, Windows 8 SSP Support
System Center
Service Manager
Stacking Up SCSM
• There are NO LEADERS
• SCSM hasn’t made it to
“the quadrant”*
• Big players are BMC,
ServiceNow, LANDesk,
IBM, CA
• Deployment is highly
provider focused
*Do you really care?
SCSM: Perspective
• Biggest strength is the suite
• Green field: for better or worse
• Single pain of glass…
• Designed for scale
• Console is not elegant
SCSM: Deployment Planning
http://www.benchmarklearning.com/Courses/CrsDetail.aspx?C=MI55009
SCSM: Server Roles
• Management Server
• SQL Server : CMDB
• Data Warehouse Management Server
• SQL Server: DW
• Self Service Portal
• Service Manager Console
SCSM: Server Roles
Source: SCSM Infrastructure Planning and Design Guide
http://go.microsoft.com/fwlink/?LinkId=245470
SCSM: Resources
• TechNet http://technet.microsoft.com/en-us/library/hh519640.aspx
• Infrastructure Planning and Design Guide http://go.microsoft.com/fwlink/?LinkId=245470
• Service Manager Sizing Helper http://go.microsoft.com/fwlink/?LinkId=186291
• Service Manager Team Blog http://blogs.technet.com/b/servicemanager
• Microsoft System Center 2012 Service
Manager Cookbook http://www.amazon.com/Microsoft-System-Service-Manager-Cookbook/dp/1849686947
• http://scsm.us
SCSM IPD Guide
Source: SCSM Infrastructure Planning and Design Guide
http://go.microsoft.com/fwlink/?LinkId=245470
Service Manager Sizing Helper
Source: SCSM Job Aids
http://go.microsoft.com/fwlink/?LinkId=186291
After Installation
• Establish Process
• Customize Lists
• Author Templates
• Runbook Automation
• Authoring Tool
• Integrate System Center Suite
• Third Party Offerings
Integrating With System Center
• Configuration Items – Active Directory
– Operations Manager
– Configuration Manager
• Incident Management – Operations Manager Alerts
– Exchange Connector
• Activity Management – Orchestrator is a two-way street
Third Parties
• Cireson SCSM Total Management Suite http://www.cireson.com
• GridPro Web Front for SCSM
GridPro Mobile http://www.gridpro.se
• Provance IT Asset Management Pack http://www.provance.com/en/Products/Software_Asset_Management.html
• More…
April
9 • Multiplatform Development
Web/Lunch Series
April
17 & 18 • SharePoint Executive Roundtable
April
24 • SCOM: The Unsung Hero of the System
Center Suite Web / Lunch Series
May
1 & 2 • Best of MMS
Upcoming Events
Royal Oak 306 S. Washington Ave.
Suite 212
Royal Oak, MI 48067
(248) 546-1800
Grand Rapids 15 Ionia SW
Suite 270
Grand Rapids, MI 49503
(616) 776-1600
Thank You
www.cdh.com