scup-52: participatory planning and piloting in designing innovative spaces

Learning Commons at University of Miami Libraries

participatory planning & piloting in designing innovative spaces

introductions

Kelly MillerAssociate Dean for Learning & Research Services,University of Miami Libraries

Adam GriffDirector,brightspot strategy@brightspotter

Right photo?

We design engaging experiences that use learning to connect people to a purpose, a brand, information, and each other.

We partner with leading corporations, universities, and cultural institutions to increase the engagement of their employees, customers, students, and audiences.

about brightspot

experience

opportunity

Transform outmoded space

UML GIS Lab

Innovation among peers

UML GIS Lab

Making the academic experience visible

Creating an integrated design

Academic Resource Center

Academic Technologies

Math Lab

UML Digital Media Lab

UML Learning & Research Services

UML GIS Lab

Center for the Humanities

UML Special Collections

UML Cuban Heritage Collection

UML Subject Speciality Libraries

IT Student Support Services

Writing Center

Developing high functioning teams

Transforming staff culture

12University of Miami Libraries | brightspot SCUP 2017 Engaging new leadership

Activity (part 1)

14University of Miami Libraries | brightspot SCUP 2017

Transform outmoded spaceKeep pace with innovation among peersMake the academic experience visibleCreate an integrated design Develop high functioning teamsTransform staff cultureEngage leadership

Discussion Think back to your projects with similar challenges. Which opportunity do you think would be hardest to meet? What’s one thing you would do to seize it?

objectives01 Learn how to build consensus and commitment between stakeholders & new partners

02 Methods to test and validate ideas, both spaces & services, to improve the chance of success at launch

03 Measure and demonstrate the potential impact of innovative services & spaces

Our approach


participatory planning & piloting Combining the two approaches is synergetic, solving design and organizational issues simultaneously.

hands-on &co-creative

buildsconsensus

integrated organizedfor action

Participatory process


upfront investmentParticipatory process is an investment that pays off during implementation


•  Build mutual understanding of each other’s work and role

•  Map existing relationships and discover potential connections

•  Create shared mental framework•  Design together

Moving from a committee to a team


Build mutual understandingUsing madlibs can be effective tool to communicate what you do.

For who

we deliver with

that

,

.

(audience/visitor) (motivation)

(product/service) (unique characteristic)

(benefit)


Map existing relationshipsShow the depth of existing relationships and develop a holistic viewpoint

from and to as well as collaborate with, think of the groups with whom you interact with the most frequency.

GET REFERRALS FROM

GIVE REFERRALS TO

(name of your group)

We collaborate with

on(group)

(service/program)

We collaborate with

on(group)

(service/program)

COLLABORATE WITH

sends us students through

for

(group)

(service/program)

an in-person introan email introa scheduled appointmentother:

We send students to

for

(group)

(service/program)

bygiving them directions/infointro to staff via email/phonescheduling an appointmentwalking them to staff


for

(group)

(service/program)



for

(group)

(service/program)


We send students to

for

(group)

(service/program)


We send students to

for

(group)

(service/program)



build shared mental frameworkWorked collaboratively and iteratively to categorize services to create a shared framework for both staff and students.


Iterative development of ideasIdeas developed in previous workshops were returned to often and refined even as new problems were introduced.


design togetherCo-create together by using games and tools that create a ‘level playing field.’

Piloting


prototyping to pilot

read-throughservice script

walk-throughlow-fi mock-up

dress rehearsalstaff actors

pilotreal users

increasing fidelity


Prototyping that is: •  tested over a longer

period of time•  with real users•  With more formal

assessment

What is a pilot?

Students learning together in the Pilot Math Lab


Why pilot?

Test ideas

Identify and support internal champions

Train staff & build skills

Make the business case

Create momentum

Piloting Roadmap


•  New Services & Programs•  Service Coordination•  Space Configuration•  Partner Integration•  Tech Integration •  Marketing & Communication

Defining the pilotsMost critical aspects of design and operations were piloting and categorized into six key areas

33University of Miami Libraries | brightspot SCUP 2017 Learning Commons Pilot: New Event

Planning the pilotsDeveloping pilots in a risk-averse environment takes patience

•  Team formation - Who’s on the team and why?

•  Identifying Resources - Are necessary resources available?

•  Sponsor Support - Are sponsors willing to delegate?

•  Troubleshooting -What happens when something goes awry?


Iteration to improve the designLearning from pilots to improve the design of the spaces and services

Design of Consultation Zone Service Point – G. Alvarez Studios Learning Commons Pilot Consultation Zone


•  Compelling statistics: Individual academic service partners show growth

•  Invite decision-makers to visit: Physical walk-throughs of space during periods of peak use with University President & Provost

•  Engage faculty to transform curricula: Faculty who work with service partners make the case for us.

Making the case Leveraging pilots to demonstrate need and impact

Building momentum

•  Successfully demonstrated need to decision-makers•  Funding released for Phase 1 (Consultation Zone + Flexible Learning Space)•  Renovation now underway•  Expectation that the completed Phase 1 (in October 2017) will be a

demonstration of what’s possible for further renovation (Phase 2, etc.)•  Key LC Steering Committee member is now the lead for the Educational

Innovation Roadmap Initiative (Presidential Strategic Plan)•  New relationship with Adobe to license Creative Cloud for all students

launches in AY 17-18; in-person support will be provided in the Learning Commons’ Digital Media Lab (to become Creativity Space in Phase 2)

Generating campus wide interest & participation before officially opened.

Activity (part 2)


Discussion Think back to your project f from the Part 1 Activity. What would you pilot and why to seize one of these opportunities?

Transform outmoded spaceKeep pace with innovation among peersMake the academic experience visibleCreate an integrated design Develop high functioning teamsTransform staff cultureEngage leadership

lessons learned


How we’ve grown togetherParticipatory planning & piloting fosters a flexible mindset that eases adverse reactions to change

Peer-to-peer learningLearn by doing Creative problem solving

Improve moraleChange attitudes Bias to action

questions and answers

Thank youFollow-up questions? [email protected] www.brightspotstrategy.com @brightspotter