sd - assisted living curriculum module...

All courses are available online with a Learning Management System or on DVD with paper documentation tools

Facilitated and developed by subject matter experts, all modules have knowledge assessments and select modules have demonstrative skill assessments to prove competency. Some include group activities to enhance learning and employee engagement. Core training modules may be customized to include your policies, procedures, expectations, and forms – you provide EduCare with the information and we will customize the course for you. (*) Notes a course that may be used for professional staff CEU’s

Core Training Modules: Clinical *OSHA & Infection Control Facilitator: Jean Howell, RN Infection Control is essential to ensure the safety and welfare of the employee and the client. This module describes infection control and its importance, provides information about bloodborne pathogens, standard precaution methods, infectious diseases such as MRSA, Hepatitis B, HIV/AIDS, and Tuberculosis and what to do if exposure happens. OSHA safety requirements are also covered including handling of contaminated equipment, linens, and clothing, exposure and handling of needles, ERTK, and more.

Demonstrative Skill Assessment Provided

DVD Manual Location: Clinical Series

Online Course Title: Silver - OSHA and Infection Control or Company OSHA and Infection Control

The Aging Process Facilitator: Jean Howell, RN Focusing on a client-centered approach and recognizing abilities rather than disabilities, this module provides information related to the aging process – what’s normal and what’s not. Specifically, the information includes changes in the skin, vision, hearing, taste and smell, muscles and bones, cardiovascular system, respiratory system, urinary system, nervous system, gastrointestinal system, psychosocial, and development. At the end of this course, listen to a wonderful interview with a senior about how it feels to age and how to do it gracefully.


Online Course Title: Aging Process Vital Signs Facilitator: Jean Howell, RN Providing caregivers with the tools to understand the importance of vital signs while teaching the steps for implementation is vital to providing critical information regarding client condition and status. This module lists the four vital signs – temperature, pulse, respirations, and blood pressure – and provides demonstrations for how each is measured and documentation practices required. Weight management, although not an official vital sign, is also covered.

Demonstrative Skill Assessments Provided


Online Course Title: Silver - Vital Signs or Company Vital Signs

SD - Assisted Living Curriculum Module Summaries


Assisting with Personal Cares Facilitator: Jean Howell, RN Privacy, confidentiality, and dignity are common themes in this module while teaching the core requirements of assisting clients with personal cares. Areas of concentration include: dressing and undressing, bathing, oral and denture care, perineal care, and toileting. This module will also provide information about the care plan and documentation tools, bathing and toileting schedules, and contact information for observation reporting.


Online Course Title: Silver - Personal Cares or Your Company Personal Cares Medication Administration I Facilitator: Jean Howell, RN Delegating medication administration to caregivers can cause concern without the proper training and demonstration. This module provides the core information necessary for caregivers to be successful. Areas covered include: medication reminders and various levels of assistance, medication administration guidelines and the six rights, documentation practices, the difference between PRN and standing orders, and medication error procedures. The different routes to deliver medication will be described and demonstrated including: oral, sublingual, topical, inhalers, eye drops and ointments, ear drops, nasal sprays, rectal meds, transdermal patches, and vaginal creams.



Online Course Title: Silver - Medication Administration I or Company Medication Administration I

Medication Administration II Facilitator: Jean Howell, RN The basics of medication administration may not be enough to provide the level of service your clients need while meeting the requirements for delegated nursing tasks. This module offers an overview, procedural information, and demonstration on oxygen management, catheter care, nebulizer treatments, TED stockings, tube feedings, and ostomy care.



Online Course Title: Medication Administration II – Catheter Care

Online Course Title: Medication Administration II – Feeding Tubes

Online Course Title: Medication Administration II – Nebulizer Treatments

Online Course Title: Medication Administration II – Ostomy Care

Online Course Title: Medication Administration II – Oxygen

Online Course Title: Medication Administration II – TED Stockings Insulin Administration Facilitator: Julie Lensegrav, RN A nice compliment to the Diabetes course, this module provides overview information on Type I and Type II diabetes and names risk factors associated with Type II diabetes. The purpose of this course is to provide procedural information for insulin administration rather than information about the disease. Topics covered include sliding scale insulin, injection sites, and demonstrations of proper techniques for glucose testing and insulin injections.

DVD Manual Location: CEU Program – Fourth Edition

Online Course Title: CEU – Insulin Administration Lifting, Transferring, ROM, & Positioning Facilitator: Jean Howell, RN Lifting and transferring a client requires proper technique, communication, and care to maintain the safety of the caregiver and resident. This module describes when the procedure may be necessary, the importance of using a gait belt, and demonstrations for the following lifts: wheelchair to chair, one-


person pivot, and two-person assist. In addition, range of motion and client positioning techniques are covered.



Online Course Title: Lifting, Transferring, ROM & Positioning First Aid Facilitator: Scott Anderson Although not a daily occurrence, caregivers may be asked to provide simple first aid treatment for a resident, visitor, or even co-worker. The initial first aid provided can be the difference between partial and full recovery. This module provides an overview of first aid, the importance of preparation and response, and procedures or demonstrations for the following incidents: eye injuries, insect bites and stings, animal and human bites, burns, heat stroke and exhaustion, hypothermia, frost bite, bleeding, nose bleeds, infection, fractures, shock, and choking.

DVD Manual Location: Housing Series

Online Course Title: First Aid Documentation Do’s and Don’ts Facilitator: Jean Howell, RN Documentation requirements in any health care setting are critical to meet compliance requirements but more importantly serve as an effective communication method between employees and professional and unprofessional staff. This course covers the basics of documentation (what, when, and why) and the clarification of roles in the documentation process. Additional areas covered included recognizing the differences between satisfactory and unsatisfactory documentation and the practical tips of charting.

DVD Manual Location: CEU Program – First Edition

Online Course Title: CEU – Documentation Do’s and Don’ts

*Pressure Ulcers & Prevention Facilitator: Jean Howell, RN Pressure Ulcers are localized injuries to the skin or underlying tissue that can affect older adults that are generally caused by constant pressure to an area where blood flow is obstructed or stopped. Because of the nature of the clients served in healthcare, pressure ulcers can be common but also preventable. This course states why pressure ulcers happen and common sites, lists the stages of pressure ulcers, describes basic wound care strategies, and stresses the importance of skin integrity and observation.

DVD Manual Location: CEU – Seventh Edition

Online Course Title: CEU – Pressure Ulcer & Prevention

NOTE: EduCare also has a South Dakota Board of Nursing Approved

Curriculum to train Medication Assistants.


Core Training Modules: Non-Clinical Guide to Assisted Living Facilitator: Jennifer Anderson Basic regulatory information, rights, and responsibilities provide a good foundation to understand why healthcare settings and care standards are important. This module provides an introduction to assisted living - its related regulations, licenses, services available, resident rights, service agreements, and care plans. Advance directives, confidentiality, handling resident’s finances and personal property, and responding to grievances are also covered.


Online Course Title: Silver – Guide to Assisted Living SD *Simply HIPAA Facilitator: Kelsey Brodsho, JD Simply HIPAA is just that – simple! Healthcare employees must treat client and medical information with high regard and confidentiality – it’s the law. This module defines HIPAA and what it provides, describes the five basic regulation principles, lists resident rights, and identifies what data is protected.


Online Course Title: Silver – HIPAA or Company HIPAA *Customer Service: from Ordinary to Extraordinary Facilitator: Jennifer Anderson Customer satisfaction is a moving target and more than ever, healthcare customers are expecting more and more from us. Ordinary used to be extraordinary, but now it isn’t enough. This module teaches you what expected service is today and how to take that service standard to a new level – to extraordinary. Learn how to expect more of the people you work with.


Online Course Title: Customer Service Dining & Nutrition Facilitator: Patricia Antony This modules prepares you to understand basic nutritional guidelines for older adults, the difference between nutrition and dining, proper food handling, special diets and adaptation requirements, creative solutions for client’s who refuse food, and finally methods to spruce up the dining experience for all.


Online Course Title: Silver – Dining and Nutrition or Company Dining and Nutrition *Emergency Preparedness I Facilitator: Brad Emans Planning, preparation, and practice are key elements of emergency response. This module teaches methods of preparedness, how and when to use 911, response expectations, contingency plans, incident reporting and documentation, and contact information.


Online Course Title: Silver – Emergency Preparedness I or Company Emergency Preparedness I

Emergency Preparedness II Facilitator: Brad Emans Facilities have various types of emergencies that can happen from a client falling to a major storm or fire. Each emergency comes with a different set of expectations and preparedness requirements; however, the consistent need is to remain calm and place your client’s safety first. This module provides an overview of each situation and your facility’s procedure in the following areas: fire, severe weather, loss of heat or electrical power, severe maintenance issues, flood, explosions, missing clients, resuscitation and life sustaining treatment guidelines, client death, aggression, falls, and finally crisis communication.



Online Course Title: Silver – Emergency Preparedness II or Company Emergency Preparedness II

Basic Maintenance: Okay, Now What? Facilitator: Dewey Isaacson Ever wondered what to do when the garbage disposal plugs, there are sparks coming from inside your microwave, the furnace doesn’t work, or the toilet is overflowing? This module prepares you to handle maintenance issues you may encounter while working in a client’s home or apartment. Your quick response can prevent small problems from becoming big ones.


Online Course Title: Basic Maintenance Housekeeping, Laundry & Bedmaking Facilitator: Jean Howell, RN Every time we engage with our clients creates an opportunity to make their life and surroundings better. Although it may seem simple, it is important to clients how their bed is made, how their laundry is done, and the overall upkeep of their home. This module provides helpful hints in the areas of housekeeping, laundry, and bedmaking that will meet the expectations of the clients you serve and provide the little extras that you can do to improve their life and surroundings.


Online Course Title: Housekeeping, Laundry, & Bedmaking *Activities for Older Adults Facilitator: Laura Hopp, NMT Activities are more than just events that happen in an organized fashion, in groups, or in a special place or environment. Activities include everything that we experience throughout the day and including our clients in those opportunities brings fulfillment. This module provides an overview of activities, different types of programs, and why they are important. Other topics include understanding how to schedule activities, how to adapt them for various skill levels and participation interest, how to lead a group activity and one-on-one activity, and how to evaluate an activity when completed.


Online Course Title: Activities for Older Adults *Resident Rights Facilitator: Suzanne Sem, RN All clients who are users of healthcare services have a list of rights that protect them, their interests, and their privacy. Think about how you would want to be treated if you needed services. Would you want to still have rights? Absolutely. This course provides an overview of the Resident Bill of Rights, states three areas that must be kept private for all clients, describes the meaning of respect and refusal of services. The course includes an interview with a senior who shares what these rights mean for her.


Online Course Title: CEU – Resident Rights *Vulnerable Adult Facilitator: Jennifer Anderson Due to the nature of the services we provide, many of our clients are vulnerable adults and therefore protected by vulnerable adult laws. This course defines who a vulnerable adult is, and a list of reportable incidents including real-life examples. Other topics include why the laws are important, who must report any concerns, what issues are reportable, and how and when to file a report.

DVD Manual Location: CEU Program – Second Edition

Online Course Title: CEU - Vulnerable Adult - SD


*Emergency Preparedness: Overview Facilitator: Chris Piepenburg Planning, preparation, and practice are key elements of emergency response. This module teaches methods of preparedness, how and when to use 911, response expectations, contingency plans, incident reporting and documentation, and crisis communication.

DVD Manual Location: General Series

Online Course Title: CEU – Emergency Preparedness Overview

*Emergency Preparedness: Site Issues Facilitator: Chris Piepenburg There are various types of emergencies that can happen from a client falling to a major storm or fire. Each emergency comes with a different set of preparedness requirements; however, the consistent need is to remain calm and place your client’s safety first. This module covers potential site issues including fire, severe weather, loss of power, severe maintenance issues, and more.


Online Course Title: CEU – Emergency Preparedness Site Issues *Emergency Preparedness: Client Issues Facilitator: Chris Piepenburg More likely than site issues may be the emergencies that happen related to the clients you serve. Client issues covered in this course include: fall, missing client, choking, aggression, seizures, death, and more.


Online Course Title: CEU – Emergency Preparedness Client Issues


Disease Management Training Modules Common Health Problems Facilitator: Jean Howell, RN Many of the clients we serve suffer from common diseases such as Chronic Obstructive Pulmonary Disease (COPD), Congestive Heart Failure (CHF), Urinary Tract Infections (UTI), and Stroke. Such diseases may cause limitations for your clients; however, your actions can make a big difference in how they function and feel. This module provides an overview of each disease while providing practical tips of how you can address limitations and help your clients be more comfortable.


Online Course Title: CEU – Common Health Problems (COPD, CHF, UTI, and Stroke) *Diabetes Facilitator: Jean Howell, RN Nearly 10 percent of the population in the United States has diabetes and the prevalence rates are climbing every year. In addition to an overview, this course provides information that distinguishes the difference between Type I and Type II diabetes, states complications from the disease, discusses hypoglycemia and hyperglycemia and required actions for each, and the role of insulin in managing the disease. The relationship between obesity and diabetes is covered.

DVD Manual Location: CEU Program – Fifth & Sixth Edition

Online Course Title: CEU – Diabetes 101 *Macular Degeneration Facilitator: Jean Howell, RN Macular Degeneration affects many older adults and can be devastating to how they experience quality of life. This course states the two basis types of Macular Degeneration while explaining the differences, identifies common early symptoms of the disease, and describes actions that may be helpful when providing care for someone with it. This course includes a video of a woman who suffers from this disease. She shares her personal experiences of living with the disease and how people treat her because of it.


Online Course Title: CEU – Macular Degeneration *Depression in the Later Years Facilitator: Jean Howell, RN Depression is a common illness that affects our clients either on a short-term or chronic basis. This module prepares you to identify both risk factors for depression and symptoms of the disease. Treatment regimes are included in this course as well as understanding your role for a depressed senior and how to make the most of your time with him or her.


Online Course Title: CEU – Depression in the Later Years *Parkinson’s Disease Facilitator: Jean Howell, RN Listen to the affects of Parkinson ’s disease on a dignified gentleman as he shares his personal story and experience of living with the disease. This course not only provides an overview of the brain and the chemical messengers associated with the disease, cardinal symptoms, and complications, but brings it all to life in the video. See first hand the affects of the disease and learn actions that you can take to assist someone with Parkinson’s disease.

DVD Manual Location: CEU Program – Third Edition

Online Course Title: CEU – Parkinson’s Disease Incontinence & Dehydration Facilitator: Jean Howell, RN Dehydration and incontinence affect the clients we serve and certainly can by related. This course provides an overview of dehydration, the conditions and common causes that lead to it, signs and


symptoms of it, and the number one goal of treating it. The course continues to describe incontinence and causes of it, the various types of incontinence, and practical treatment options for incontinence.


Online Course Title: CEU – UI and Dehydration *Special Diets & Feeding Techniques Facilitator: Jean Howell, RN More and more clients we serve have special diet considerations and even some require assistance with feeding on either a short-term or long-term basis. This course provides an overview of various special diets, different conditions that can impact older adults from getting a balanced diet, lists situations which might contribute to chewing and swallowing problems, and lists actions that you can take to assist a client with eating.


Online Course Title: CEU – Special Diets & Feeding Techniques *Substance Abuse – A Growing Problem Facilitator: Marilyn Christensen Substance abuse comes in many forms from alcoholism and drug addiction to prescription drug issues. Having a better understanding of substance abuse and addiction will assist in your ability to provide quality interventions when necessary. This course provides information about the issue of under-diagnosed and under-treated concerns of substance abuse, the affects of it, and various treatment options. Learn practical skills in how to work with substance abusers effectively.


Online Course Title: CEU – Substance Abuse: A Growing Problem

*Hospice & End of Life Care Facilitator: Linda Debner, RN More and more people are seeking hospice services to facilitate end of life while providing client comfort and family support and peace of mind. This course provides an overview of hospice and palliative care as well as information about the dying process and recognizable symptoms near end of life and practical tips of how to make the client more comfortable.


Online Course Title: CEU – Hospice & End of Life Care *Hearing Loss Facilitator: Anne Seltz, Audiologist Hearing loss affects many of the clients served by healthcare providers. This course provides an excellent overview of how we hear and various types of hearing loss and the demographics of who is affected. You will learn the causes, effects, and treatments of hearing loss as well as how to help people with hearing loss so that communication is improved.


Online Course Title: CEU – Hearing Loss *Understanding Mental Illness Facilitator: Vicki Haugen, RN Mental illness is not a normal part of aging but unfortunately, one out of every five older adults is faced with it through no fault of their own. Often times, mental illness is mistaken for other conditions. This course provides a review of common types of mental illness (including schizophrenia, bi-polar disorder, schizoaffective illness, major depression, PTSD, borderline personality, OCD), their main features, and how their illness presents to others. Additionally, the training provides ideas of how to effectively work with people suffering from mental illness.


Online Course Title: CEU – Understanding Mental Illness


Infection Control Training Modules *Infection Prevention & Control Facilitator: JoAnn Bowman, RN Infection prevention and control is a critical component to providing safe care for our clients and ourselves. Most infections can be prevented but , if known, controlled through the prevention techniques taught in this module including standard precautions, transmission-based precautions, and good hand hygiene. Other safety measures are covered including bloodborne pathogen standards, PPE, Sharps disposal, spill clean-ups, and handling of contaminated waste. Tuberculosis is covered including disease definition, symptoms, client management, and testing. “Lena” provides a few laugh breaks throughout the module.


Online Course Title: CEU – Infection Prevention & Control *Influenza (including H1N1) Facilitator: Jean Howell, RN Influenza is a challenge for employees and clients every year. We attempt to vaccinate as a prevention method; however, that isn’t always effective. This course identifies people who are at risk for influenza, states ways in which the virus is spread, and the most common symptoms of the illness. Reducing our risk for the spread of the virus is critical in maintaining good health. H1N1 is covered as well.


Online Course Title: CEU - Influenza *Good Bugs, Bad Bugs, & Super Bugs Facilitator: Jean Howell, RN If you have ever been really sick and made a trip to the physician, you often learn why some illnesses are treatable while others are not. This course provides an overview of the difference between a bacterial and viral infection and which ones are treatable, the various types of infections including GAS, C-diff, and MRSA. Prevention tips are also included.


Online Course Title: CEU – Good Bugs, Bad Bugs, & Super Bugs


Alzheimer’s Disease & Dementia Training Courses *Introduction to Alzheimer’s Disease and Dementia Facilitator: Jennifer Anderson Understanding normal aging brain function is key to knowing how it is affected when attacked by Alzheimer’s disease and related dementias. This module provides an overview of all types of dementia, key symptoms, warning signs, diagnosis, and treatments. Compassionate care and empathy is the common theme throughout each disease focusing on victim’s point of view.

DVD Manual Location: Dementia Series

Online Course Title: Dementia Series #1 – Intro to AD and Dementia *Communication: The Key to Your Success Facilitator: Jennifer Anderson Communication is the key to your success when working with people suffering from dementia. This module provides practical tools for effective verbal and non-verbal communication, the difference between short-term and long-term memory and how if affects communication, the importance of breaking down tasks and working at a slower pace, and applying validation therapy and the “so what” philosophy.


Online Course Title: Dementia Series #2 – Communication: The Key to Your Success *Activities of Daily Living: A Balanced Approach Facilitator: Jennifer Anderson Providing assistance with activities of daily living for those with dementia is more than just bathing, dressing, and grooming. This module stresses the importance of a balanced approach to include self-care, productive and useful, and leisure and life enriching activities. Beginning with resident’s social history and profile and recognizing participation ability, this module will provide the tools to be successful in implementing a balanced program that benefits the residents and promotes their independence.


Online Course Title: Dementia Series #3 – ADL’s *Behaviors vs. Symptoms: Is it a Problem? Facilitator: Jennifer Anderson When a resident with dementia exhibits a symptom, why do we label it as a behavior so quickly? Anticipating disease symptoms, looking for opportunities to minimize them, and creative solutions to an appropriate response are essential components to this module. Additional topics include taking snapshots, redirection tactics, and simple problem-solving techniques that can be applied to any symptom that is causing discomfort to the resident or those around them. The key to success is the ability to differentiate between symptoms that are of concern and those that are not.


Online Course Title: Dementia Series #4 – Behaviors vs. Symptoms *The Journey – What Every Caregiver Should Know Facilitator: Jennifer Anderson From the victim and family’s point of view, experience the emotional rollercoaster that comes with a dementia diagnosis while one family shares their journey bringing the face of the disease into clear focus for professional caregivers. This module also provides valuable tools to be excellent caregivers, avoid burnout, and how to truly make a difference each and every day.


Online Course Title: Dementia Series #5 – The Journey *Activities for Those with Memory Loss Facilitator: Marilyn Christensen Working with those with memory loss can be challenging and yet very rewarding. Looking at activities differently is essential in providing a well-rounded experience for the client. This course provides an understanding that an activity can be anything, held anywhere, and for any length of time. Make


everything an activity with your clients and experience together the joy that can come from the simple things in life.


Online Course Title: CEU – Activities for those with Memory Loss *Dementia: The Refresher Course Facilitator: Jennifer Anderson Everyone needs a little refresher from time to time. This module provides more learning for seasoned employees in the area of dementia from symptom descriptions, communication techniques, activities of daily living, and overcoming and redirecting behaviors and symptoms. This module also captures suggestions for creating a safe work environment and employee injury prevention.


Online Course Title: CEU – Dementia: A Refresher


Service Training Courses *Customer Service: from Ordinary to Extraordinary Facilitator: Jennifer Anderson Customer satisfaction is a moving target and more than ever, healthcare customers are expecting more and more from us. Ordinary used to be extraordinary, but now it isn’t enough. This module teaches you what expected service is today and how to take that service standard to a new level – to extraordinary. Learn how to expect more of the people you work with.


Online Course Title: Customer Service

*Customer Service: Doing it Right Facilitator: Scott Anderson The customer’s experience can make or break an organization and yet it costs an organization nothing to implement. This course identifies the customers of your organization and defines the difference between good and bad customer service and what it means to the employees. Excellent customer service includes the little things that make a difference and this course provides practical tips of how to do it right to achieve positive outcomes.


Online Course Title: CEU – Customer Service Doing it Right *Service – The Moving Target Facilitator: Jennifer Anderson Unacceptable service standards affect organizations everywhere and yet, very few companies dare to address the concern and hold staff accountable for a higher standard. This course provides the tools to identify and stop unacceptable service standards while recognizing that service is integrated into the entire culture of the company. This course recognizes that our customer’s expectations change continuously and we must have the tools to respond quickly and efficiently by listening, documenting, and thinking out of the box.


Online Course Title: CEU – Service: A Moving Target *Attitude of Care Facilitator: Pru Selden Person-directed living is a movement that is affecting how care and service is delivered to our clients. The Attitude of Care module is the first in an upcoming series geared towards Person-Directed Living. Attitude is one if the largest contributors to how we communicate with others and how that communication is received and perceived. This course provides an overview of the components of attitude and how it affects others as well as practical tips to create and maintain a positive attitude to improve a client’s experience and allow them to retain control of their life.


Online Course Title: CEU – Attitude of Care


Performance Enhancement & Work-style Training Courses *Effective Workplace Communication Facilitator: Linda Isaacson Communication between team members in the workplace can be one of the greatest sources of frustration and yet the most effective teams espouse that great communication contributes to their success. This module teaches the basics of communication skills including listening and responding to others as well the effects of rumors and gossip. Additional topics include passing information between shifts or co-workers and communication in meetings.

Optional group activity provided


Online Course Title: CEU – Effective Communications *Communicating in a Diverse World Facilitator: Pru Selden Communication is a key cornerstone to providing excellent service to clients and working together as an effective team; however, sometimes different cultures and communication styles get in the way of being effective. This modules describes the “Interpersonal Gap” model and identifies barriers to communication due to cultural differences. You will explore techniques to avoid misunderstandings and understand how words and connotations, non -verbal gestures, eye contact, and greeting rituals contribute to effective communication.


Online Course Title: CEU – Communicating In A Diverse World *Conflict Resolution with Peers Facilitator: Pru Selden One of the best methods to resolve a concern with a co-worker or provide feedback is to empower employees to go directly to the source when there is an issue. This course provides an overview of conflict and its impact on an organization, how to prepare for a conversation with a peer and the ground rules for that conversation, and the steps involved to effectively resolve a conflict.


Online Course Title: CEU – Conflict Resolution with Peers *Team Building (Part I) Facilitator: Linda Isaacson Working in a team environment has its positives and negatives but that is largely attributable to whether or not the team understands each other and gets along. This course provides the basic components of a successful team, explores different work styles using four bird types, and discovers what an emotional bank account is and how it affects team dynamics. Learn how to work with people that are like you and those that are not. Haven’t you ever wanted to know if you were a hawk, a peacock, a dove, or owl? Now is your chance!

Two optional group activities provided


Online Course Title: CEU – Team Building I *Team Building (Part II) Facilitator: Linda Isaacson Every member of a team has a different and unique work style. Understand your style and the styles of your co-workers in this course. You will explore the differences in how work styles affect how everyone approaches their work, how they perform in different situations, and how outcomes are achieved. Group activities include tools of how teams plan and perform tasks.

Three optional group activities provided


Online Course Title: Team Building II


*Client Boundaries – Don’t Cross the Line! Facilitator: Pru Selden At times, our boundaries are tested when we become close with our clients and their family members. Professionalism must prevail when we are placed in situations that may require judgment and ethics. This course discovers the importance of boundaries, describes boundary issues that commonly arise, and explain tips on how to maintain healthy boundaries.


Online Course Title: CEU – Maintaining Boundaries with Clients *Multi-tasking? Facilitator: Jennifer Anderson Have you ever wondered if multi-tasking is possible? In the course, you will explore the myths and realities of multi-tasking and its possible negative outcomes while uncovering the difference between multi-tasking and prioritization. Learn a simple prioritization tool – The ABC-123 Method – and the importance of and how to develop a plan. This course provides the tools to increase efficiencies at work while improving outcomes.


Online Course Title: CEU – Multi-tasking *Time Management Facilitator: Linda Isaacson Many tasks to complete in any given work day or shift… how do your prioritize? Time management will assist in developing a list of priorities. This course provides the methodology to understand the process for daily task planning as well as how to handle larger tasks or projects while managing priorities.


Online Course Title: CEU – Time Management

*Common Workplace Injuries Facilitator: Linda Isaacson Healthcare setting employees are at risk for work related injuries because of the nature of the duties they perform. Despite the risk, many of the injuries can be prevented by understanding the cause of the incidents and implementing effective prevention techniques. This course provides an overview of common workplace injuries, causes, and prevention techniques. Additional information is provided about what to do if an injury occurs and what can be expected for returning to work.


Online Course Title: CEU – Common Workplace Injuries


Additional Training Courses *Intimacy & Sexuality – For Better or Worse Facilitator: Marilyn Christensen Sexuality and intimacy are normal parts of life that do not dissipate during old age. Having a better understanding of its normalcy will help to overcome some level of discomfort that may come from exploring this subject matter. This course will provide tools to talk about sexuality and intimacy, how to overcome dilemmas when values differ, and how to meet any challenges that may arise before they become a problem. Learn the legal and ethical obligations that face health care employees regarding care of vulnerable adults and sexual exploitation.


Online Course Title: CEU – Intimacy and Sexuality *Preventing Trips, Slips, & Falls Facilitator: JoAnn Bowman, RN Adults suffer from falls at an alarming rate as they get older but most of them can be prevented with the proper assessment of the individual, the environment, and other external sources. This course defines the differences between a slip, a trip, and a fall while providing suggestions to correct risky situations. Furthermore, the course describes the Morse Falls Assessment tool, its components, how to use it, and finally post fall assessment steps.


Online Course Title: CEU – Slips, Trips, & Falls *Aromatherapy Facilitator: Marilyn Christensen Ever wonder why citrus stimulates appetite or lavender eases your mind? Aromatherapy is an emerging trend being used for people of all ages. This course describes aromatherapy and its history, how it is used, and where to get supplies for a comprehensive program. Discover new ways to pamper yourself and your clients using aromatherapy.


Online Course Title: CEU - Aromatherapy *Spirituality – Nurturing Heart & Soul Facilitator: Vicki Haugen, RN Whether working in a faith-based organization or not, understanding the spiritual needs of our clients is important in providing holistic care and honoring their beliefs and preferences on this subject. This course defines spirituality, identifies how personal stories and experiences nurture the spirit, how to assess spirituality, and how to integrate it into the care and services we provide. Recognize that spirituality can be the same as religion or very different depending on your views.


Online Course Title: CEU - Spirituality *Abuse Prevention Facilitator: Pru Selden Unfortunately, abuse and maltreatment happen in various healthcare settings - from assisted living, to home care, to nursing homes. Almost all situations are preventable with the right care of the people who provide that care. This course provides an understanding of reasons why caregivers may react abusively while providing great techniques for stress reduction and coping skills at work.


Online Course Title: CEU – Abuse Prevention

New courses are released every year to bring new and different learning opportunities to all team members. Current clients drive new content ideas by providing suggestions. Courses are also updated immediately to reflect regulatory updates and industry best practices.


Facilitator/Subject Matter Expert Bios All modules are developed and facilitated by subject matter experts bringing real life experiences to the training content while providing various teaching and presentation styles. Jennifer Anderson Jennifer M. Anderson, President & CEO of Mirabelle Management has over twenty years of experience in long-term care and senior services. Starting as a nursing assistant in a local nursing home gave Ms. Anderson insight into daily challenges facing the long-term care industry. Giving the caregiver the tools and autonomy to provide excellent patient-driven care motivated Ms. Anderson to develop cutting edge training programs, now used nationwide. Ms. Anderson has served in capacities such as Activity Director, Resident Services, Marketing Director, Administrator, and Chief Operating Officer. This wide experience base provides Ms. Anderson with tools to build strong foundations for the employees so that the end result for client satisfaction is realized. Scott Anderson Scott R. Anderson served as the President & CEO of North Memorial Health Care for 23 years and retired in December of 2005. Mr. Anderson’s legacy at North Memorial Health Care is great – not only growing the business from nearly $100million to$500million in gross revenues, but more importantly creating a culture that is customer oriented and relationship based. Recognized nationally for his leadership and excellence in healthcare delivery, Mr. Anderson has served on many boards including North Memorial Healthcare, Minnesota Hospital Association, American Hospital Association, Volunteer Hospitals of America, Wells Fargo, and Medica. Currently, Mr. Anderson serves on the boards of Mirabelle Management, PiccStat, North Memorial Community Foundation, Life Source, and EduMed Patricia Antony Patricia Antony has worked in long-term care for more than fifteen years. Her career started in a nursing home as a certified nursing assistant. She transferred into assisted living in 1999 and has served in a variety of roles including Caregiver, Assistant Director, and Cottage Director. As a Certified Food Manager, she monitors the dining program for the assisted living facility she manages. Patricia feels strongly that meal time is a cornerstone to our clients every day and creates a wonderful atmosphere to keep clients engaged and create a fun environment in which to enjoy nutritious meals. JoAnn Bowman JoAnn Bowman is a Registered Nurse with more than 33 years of experience in a variety of settings including hospitals, long-term care, and emergency medical transportation. Ms. Bowman has worked for 11 years specifically in the area of infection prevention and control and enjoys looking for creative ways to teach clinical subject matter. To keep the topic of infection control interesting, Ms. Bowman introduces her alter-ego “Lena” who is a bonafide busy body who loves to laugh. Lena thinks she is an expert in most healthcare topics.


Kelsey Brodsho A magna cum laude J.D. and masters degree graduate from the University of Minnesota, Kelsey specialized in health care law at Halleland Habicht, P.A. Ms. Brodsho has previous experience working in healthcare settings as a risk officer, which brings additional insight into business operations, risk, and compliance. Ms. Brodsho is described by her peers and clients as precise, balanced, warm, and approachable. Health care compliance is a highly technical area so she feels that informed decisions are good decisions. Marilyn Christensen Marilyn Christenson is a graduate of Concordia College in Moorhead, Minnesota and Simmons Graduate School of Management - Intensive Business Administration Program, Boston, while a Bush Leadership Fellow. Ms. Christenson brings more than 25 years of experience working in the field of elder care to her presentations. Her background includes education, program development, social work, marketing, consulting, and administration. She brings extensive experience in healthcare including development and administration of special care units. She has been an educator and consultant for the Alzheimer’s Association and currently is Director of Client Relations for Seniors’ Choice at Home, a non-medical home care service that helps clients remain independent with practical help. Linda Debner Linda Debner is a Registered Nurse with more than 36 years of experience in various settings. Ms. Debner has worked in hospice and end of life care for over 15 years and enjoys the service that they can provide to bring comfort to the client and support for the family members. Ms. Debner has a varied educational background including a Associate’s Degree in Nursing, a Bachelors of Arts degree in Professional Communication, and a Masters degree in Health and Human Service Administration. Brad Emans Brad Emans has a diverse background in emergency services ranging from fire fighter and Fire Chief to Emergency Manager. His propensity to do the right thing and compassion for serving others makes him a great fit for public service. His style is casual yet serious; and most importantly, the message is clear: good preparation and planning elicits good response and outcomes. Mr. Emans has served in the fire service for thirty-three years of which nineteen were as Fire Chief; additionally, he has ten years of experience as an emergency manager – all in the great city of Hutchinson, Minnesota. Mr. Emans is an active member in the Minnesota State Fire Department Association and International Association of Fire Chiefs, serves as the Education Chairperson for the Minnesota State Fire Chiefs, and is the past president of the Metro Chiefs.

Vicki Haugen Vicki Haugen is a Registered Nurse who serves in a nursing role, a Parish Nurse role, and Spiritual Director role. She has more than 30 years of experience and is committed to facilitating quality programs which include best practices in the health care field. Ms. Haugen is a national speaker and is published nationally as well.


Laura Hopp Laura Hopp has worked in various settings serving seniors for more than fifteen years. Her love of music propelled her to seek a education and career in music therapy. She is a board certified Music Therapist with music therapy training. During her full-time career, Ms. Hopp sought and obtained a Maters degree in Gerontology. She has experience working with older adults in nursing homes, assisted living, and one-on-one. Her greatest love is engaging people! Jean Howell Jean Howell, RN has a diverse background in nursing and professional services in settings such as hospitals, home health care, and assisted living. Ms. Howell’s commitment to quality, personal integrity, creative solutions, and service top her list of priorities in any role. She has been successful working in environments with unseasoned and culturally diverse teams and yet through training, coaching, and mentoring, still meeting the standard of excellence for which she espouses. Ms. Howell feels that the initial and ongoing education investment in the employees is essential to deliver first-class care as they feel more confident and empowered. Ms. Howell’s style is flexible and enthusiastic, consistently looking for opportunities for professional growth and new learning opportunities. Her greatest asset is her unwavering advocacy for superior customer service and the grace in which she achieves it.

Dewey Isaacson Duane Isaacson has worked in the building services industry for nearly forty years in various capacities from home building, cabinet making, window installation, heating and plumbing, and physical plant maintenance and design. The vast diversity of his experience partnered with his commitment to quality and excellence brings value to any organization seeking first-rate maintenance services. Mr. Isaacson maintains highly professional and ethical standards while doing right by the customer. His propensity for perfection ensures the best end result and product and ultimately, customer satisfaction.

Linda Isaacson Linda Isaacson has over 35 years of experience in several areas of business with one Fortune 50 company with the last fifteen years focusing on Training and Organization Design. Ms. Isaacson’s commitment to training and operational efficiency initiated the creation of contemporary training methodology to replace more traditional and costly alternatives. As staff turnover rates increase and the availability of seasoned training employees decreases, Ms. Isaacson sought creative training solutions in order to maintain the integrity, quality, and safety of development and production. As the Director of Training & Development, Ms. Isaacson was instrumental in the launch of EduCare©, a division of Mirabelle Management that currently provides educational programs to more than 100 companies in four states. Ms. Isaacson is committed to ensure that all employees in every industry have the tools to do their jobs in a manner that impacts the customer directly and bring the best outcomes possible.

Julie Lensegrav Julie Lenesgrav, RN, started nursing 20 years ago in a long term care center. Outside of long-term care, she has worked in clinics in obstetrics and was an assistant to an orthopedic surgeon. During her role as a surgical nurse, Ms. Lenesgrav realized that her heart is with the greatest generation of all, so focused her career back in the area of geriatrics. Ms. Lenesgrav has a


Bachelor’s degree in nursing and is a Public health nurse. She currently is working in assisted living where she has been for the past 10 years. Jonathan Lips Jon Lips launched a solo law practice in January 2009, with a focus on issues affecting older adults and their caregivers. Prior to forming his firm, Mr. Lips served as Vice President of Advocacy and legal counsel for Care Providers of Minnesota. In this role, he managed the association’s legislative agenda, performed its legal work, and helped older adult services providers to comply with laws and regulations applicable to their businesses. From 1997 to 2002, Mr. Lips represented Minnesota companies and individuals on a wide range of business law matters, most recently with the firm of Oppenheimer Wolff & Donnelly. Pru Selden Pru Selden has over 35 years of experience in Training and Organization. For 14 of those 35 years, Ms. Selden has worked in Health Care and Nursing Homes. She currently serves on the faculty of Concordia University and provides training services as a consultant to various organizations. Ms. Selden has a Masters Degree in Applied Behavioral Science with an emphasis on Organizational Development and Human Relations. Anne Seltz Anne Seltz, MA CCC-A, has been a clinical audiologist in MN for the past 45 years. She has experience in the University setting, hospital, clinic, public school, and long term care facilities. Formerly the Director of Audiology at Park Nicollet Medical Center, she is now semi-retired and works part time at the VA Medical Center in Minneapolis. She is a Fellow of the American Speech Language Hearing Association, has received Honors from the MN Speech Language Hearing Association, and has filled leadership positions both locally and nationally. Suzanne Sem A masters prepared professional in adult and family education as well as a registered nurse, Ms. Sem is the perfect fit to teach adults core information to prepare them to work in any healthcare setting. Ms. Sem has worked in the nursing field for thirty plus years of which nine of those have been dedicated to serving seniors. Ms. Sem’s most recent career includes directing the health services program in a large assisted living community located in Minnesota. Her attention to detail makes her a perfectionist as she strives to achieve the finest outcomes for her clients and will stop at nothing to achieve it. Ms. Sem’s energy is contagious – she lights up a room upon entering and immediately embraces you to feel welcome in her presence. Subject Matter Expert Advisors Troy Barrick, Licensed Nursing Home Administrator

Vicki Condon, RN/Life Care Manager

Lynn Gerard, RN/Director of Nursing

Carol Hoffman, RN/Staff Development Director

Sara Labonosky, Physical Therapist

Pat Oss, RN

Chris Piepenburg, EMT

Michael Risvold, Police Chief

sd - assisted living curriculum module...

Documents