seamless commerce vision
TRANSCRIPT
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hellofutureSEAMLESS COMMERCE VISION – SEPTEMBER 2015
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Our Vision Of Seamless Commerce
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Buying Things Today…Is A Hassle◦ Enter store
◦ Pick up items
◦ Wait in checkout line
◦ Cashier scans items
◦ Cashier takes payment
◦ Cashier disables security on items
◦ Leave store
◦ Among other things:◦ Did get the best deal?
◦ Did I buy the right thing?
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Adding A Little Technology…◦ Enter store
◦ Take free shopping bag
◦ Place items in bag
◦ Pass by checkout stand
◦ Leave store
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What Just Happened?◦ Item & shopping bag have sensors
◦ When you place item in shopping bag, bag tallies items
◦ When item is removed from bag, bag removes item from tally
◦ Bag talks to app on phone, does authorization for amount of items in bag
◦ As customer passes cash register, register makes purchase via default payment method and deactivates security on items in bag.
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Or Make It Completely Seamless◦ Enter store
◦ Pick up items
◦ Leave store
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What Just Happened?◦ As customer picks up and travels with items, app detects & logs items. Items use RFID/Bluetooth to
communicate with app on phone. Items can be placed in customers bag or cart, which is passive
◦ As customer leaves the store, app detects sensors in doorway, then charges customer for the items they are travelling with that deactivates the security on those items
◦ Start with high end use cases due to sensor cost, then expand as costs reduce
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What Else Can Happen? The App Can…◦ Tell customer where they can find items in store
◦ Receive & display positional, customized offers
◦ Auto post images to social stream
◦ Be a wearable device
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Seamless Conciergebig data, the internet of things & automation will combine to make experiences seamless ◦ items you want are automatically delivered to you wherever you are, whenever you want them, based
on your preferences & prior actions
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Seamless ConciergeGifts are automatically delivered to your loved ones on specific dates and times proactively
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Seamless ConciergeYour media choices will automatically come to you before you even ask for them
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Seamless ConciergeFor everything else, a virtual concierge will be available to you 24/7 via your smartphone or tablet
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Seamless ConciergeProviding your customers with a rock star experience