search driven intranets

Online Conference

June 17th and 18th 2015

Jeff FriedCTO, BA Insight

NH SPUGOct 2016

Search-driven Intranets with SharePoint and O365

Jeff FriedCTO, BA Insight

+ Fresh from Ignite

Collaboration is not a Technology,

it’s an Attitude

Source: dilbert.com

Today’s sessionWhat is an Intranet?Why SharePoint & O365?

The Future of SharePointWhat it means for your Intranet project

6 Common Patterns

How does search fit in?Search-Driven Intranets

+ Fresh from Ignite

Online Conference


Focused on Search and SharePoint since 2004

Longtime Search Nerd• CTO, BA Insight• Senior PM, Microsoft• VP, FAST• SVP, LingoMotors

About Jeff FriedPassionate About• Search• SharePoint & O365• Search-driven applications

• Information Strategy

Blog: domorewithsearch.comTechnet Column:“A View from the Crawlspace”@[email protected]

Online Conference


About BA Insight• Our software quickly connects SharePoint users to needed information • Software portfolio includes:

– Connectivity - Secure connectors and federation to over 50 content systems– Applications - Improve the user experience to boost productivity– Classification - Autotagging, metadata generation, and text analytics– Analytics - Insight into how SharePoint portals, search, & content are being used

• Hundreds of successful implementations including:

Intranets Do Multiple Things

Online Conference


Major Intranet Trends

Source: Nielsen Intranet Reports – https://www.nngroup.com/reports/topic/intranets/

https://www.nngroup.com/reports/topic/intranets/

Digital Workplace

Communi-cations

Mobility

Documents

Social

Insights

DesktopExchange

Online

SharePoint Online

YammerOneDrive for Business

Office

GroupsGraphGovernance

Tour deO365

Updated vision and lots of real progress on a broad front:

Many updates in SharePoint Online & OneDrive for Business– Expect changes every month or so (check https://fasttrack.microsoft.com/roadmap )

SharePoint and O365 are Changing Quickly

10

https://fasttrack.microsoft.com/roadmap

SharePoint: Mobile and Intelligent IntranetNative mobile

experiences

Office 365 Groups

Microsoft Graph

Team Sites

+ +

Portals & Publishing

Business Apps

SharePoint Framework

Hybrid

Security & Compliance

Intranet Options?

Configure Tailor Extend Custom

• “Out-of-the-box” SharePoint / O365

• Add-on “Ready to Go Intranet”• Custom

Example: Delta Airlines

Mobile experienceImproved efficiencyPersonalizationReplace antiquated technology

How does Search fit in?

Search-Driven Intranets

The Internet Sets the Bar for Enterprise Search

Search and Refine

CategorisationMap

Related Content

Refiners and Sorting

Results with

Metadata and

Imagery

Search

NavigationFind

Why Can’t Everything in an Intranet be Dynamic?

• News• Forums• Content• Navigation• Tools/Applets• Analytics

Search Provides a Unified View

6 Common Patterns

use search to present information

Subsites / Portals with Search 1

Intranet - Research PortalSystemic Lupus Erythematosus.pdf

Lupus (12)

Erythematosus (9)

0

Rich Previews

100% Driven

by Search

Anatomy of a Search Page

Simple Dynamic Search Team Site

Modern team sites

Office 365 Groups integration

Simple, fast site creation

Powerful and fluid pages

Modern libraries and lists

Microsoft PowerApps and Flow

Yammer and Power BI integration

Presentation of Dynamic Content2

Content by Search Web Part

“Virtualised” Content

3

Bridging across Silos

of knowledge workers regularly access 4 or more systems to get the information they need to do

their jobs

61%

regularly access 11 or more systems

of a typical knowledge worker’s day is spent looking for and consolidation

information spread across a variety of systems

36%

15%

Topical Navigation

4

Navigation by function

Tends to Sprawl

Navigation using metadata

AudioCamerasComputersHome appliancesPhonesTV and video

TERM STORE NAVIGATION TAXONOMY

Friendly URLhttp://contoso.com/computers

Use pagemaincategory.aspx

CONTENT SEARCH WEB PART

Information Push

5

Demo: InfoSites

Search-driven Recommendations

Search-driven Recommendations

Content tiles (which must always have text) work well between photos

Content tiles (which must always have text) work well between photos

Items viewed in the same session

Usage Event Processing and Search

FAST Search Index

Personalisation

Finding/Connecting with People6

Quickly Find the Right Experts

Search: People are Content too

Improve the People Search Experience• Synchronise from Active Directory

• Incentivise your employees to update their profile information

• Add custom fields/properties• Display Templates

WWW.COLLAB365.EVENTS

• Surface content based on who you work with & what is trending

• Find people & expertise with recommendations from Microsoft Graph

• View personalized content in context & on the go

• Control visibility of sensitive content with existing permissions

Discover relevant content & people with Delve

Online Conference


The Future of SharePointWhat it means for your Intranet Project

Modern doclibsPin to top in doclibsAdd a link to a doclibMove a file from ODB to SPEasy column and view management in doclibs and listsResizable columns in list UXPicture slideshows in doclibsEasy metadata editingUpdated required metadata UX flowBulk download of filesPreview of document links in OWANew sharing UXActivity on a file in doclibAuditing of SharePoint doclib activityMicrosoft Flow integration with listsSupport for SharePoint lookup fields in Microsoft FlowNew Site Header

Microsoft PowerApps Integration w/listsNew team site home pageEvery Office 365 Group gets a SharePoint Team SiteQuick Links on Site HomepageUpdated Site Contents pageAnalytics on the Site Contents page25TB team site Quotas (up from 1TB)New SharePoint home UXIntelligence-powered list of frequent sitesSuggested sites to followRenamed Sites Tab to “SharePoint”New Self-Service Site Creation FlowCreating a team site also creates a Office 365 GroupIntelligent People CardsSharePoint mobile apps on iOS, Windows, and Android

OneDrive App supports team site and group FilesMobile lists viewing and editing in SharePoint mobile appModern SharePoint page authoringNative support for modern SharePoint pages in mobile appNews in the SharePoint mobile appWeb parts: Yammer, Office 365 Video, Highlighted Contents, Power BI, Image, Document and moreTenant usage reportsSharePoint Framework: Modern UX extensibilitySharePoint Webhooks: Modern eventingMicrosoft Graph API support for Lists & Libraries

Future of SharePoint

is Now

Your intranet in your pocket

SharePoint mobile apps

Navigate and search sites and portals online and on-premises

Discover activities and people

View all your team news

Modern team sites

Office 365 Groups integration


Powerful and fluid pages

Modern libraries and lists

Microsoft PowerApps and Flow

Yammer and Power BI integration

Modernizing SharePoint SearchEasy re-find – smart search box with as-you-type personalized result suggestions Improved relevance and performance – better ranking model, improved success rates, decreased latencyAvailable on any device – clean modern UX on web and native apps

The Microsoft GraphInformation and people come to you

DOCUMENTS NOTESEXCHANGE

ONEDRIVE YAMMERSHAREPOINT VIDEO ATTACHMENTS

Stay in the knowDiscover new, relevant information and people

based on the intelligence of who you work with and content you work on.

View personalized content in context

OutlookIdentify and eliminate clutter in your email stream

SharePoint app and homeSuggested sites and recent activity

OneDrive for BusinessDiscover relevant files from around your network

Office 365 VideoTrending videos and content you might like

SCREEN

“People Experiences” throughout Office 365

Delve Windows 10 app Intelligent People Cards Office 365 Profile

• People-centric notifications• “New” & “Updated” flags on

cards• Scales to PC and Mobile

• Contextual discovery within Outlook, SharePoint Online & OneDrive for Business

• Appear on-hover with mouse• Contact info + Microsoft Graph• Planned for Office clients

• Focus on people expertise• Immersive profile edit• OOF message• Calendar info• Office 365 Groups list

CONTENT PANESPeople Cards powered by Microsoft Graph

SharePoint Product Roadmap Q4 CALENDAR 2016

SharePoint Framework WW Release


Team news

Next gen sync of team sites

SharePoint mobile app WW Release (Windows, Android)

Feedback driven updates to doclibs, lists, pages, sites, apps

Intelligent People Cards

Q2/Q3 CALENDAR 2016

SharePoint mobile app (iOS) SharePoint mobile app preview (Windows, Android)

Modern document libraries

Modern lists with Power Apps & Microsoft Flow

Modern page authoring

SharePoint Framework Preview

Site activity and insightsOffice 365 Groups get team sites

SharePoint home on the web

H1 CALENDAR 2017Feedback driven updates to doclibs, lists, pages, sites, apps

More Flow and PowerApps integration

More web parts

SharePoint Add-in improvementsModern team site extensibilityPerformance-focused CDN integration with publishing sites

Publishing Sites

Most of this will come on-prem/hybrid too (eventually)

Microsoft islearning new tricks

What does this mean for your Intranet Project?

Configure Tailor Extend Custom

• All parts of this spectrum get easier

• OoTB – modern & mobile• Tailoring – easy for Power Users• Extending & Customizing – same UI

as OoTB

What about “Ready to Go” Intranets?

Nearly every Intranet will need to add1. ConnectivityConnectors to content & systems outside of O365

3. ContextPersonalization through behavioural information

2. Structure Information Architecture & Tags for navigation & findability

Connectivity to MANY Enterprise SystemsDatabases• IBM DB2• Microsoft SQL Server• MySQL• Oracle Databases

ERP and Portal Systems• IBM WebSphere• Oracle Interaction (PlumTree)• Oracle WebCenter • SAP Business Suite• SAP DMS

Search and Cloud Systems• Box • Google Drive• Microsoft SharePoint 2013, 2010,

2007, FAST Search for SharePoint• Microsoft Search Server• Microsoft SharePoint Online• PharmaCircle• Scopus

Content and Collaboration Systems• Alfresco • Confluence• CuadraSTAR• EMC Documentum• EMC eRoom• HP Trim• IBM Connections• IBM Content Manager• IBM Filenet P8• IBM Lotus Notes • Objective DMS• OpenText LiveLink/RM• OpenText Hummingbird / eDocs• Oracle CMS/Stellent• Veeva Vault• Xerox DocuShare

Mailbox and Archiving Systems• HP Autonomy EAS / (Zantaz)• IBM Lotus Notes • Microsoft Exchange • Microsoft Exchange Public Folders• OpenText LiveLink File Archive• Symantex Evault

Practice Management Systems• Aderant Practice Management• Autonomy Worksite (iManage)• Elite/3E• Elite Prolaw • KnowledgeMill OnePlace• LegalKey • NetDocuments• Practical Law • RealPractice

CRM Systems• Microsoft Dynamics CRM• LexisNexis Interaction CRM• Salesforce.com/Force.com• ServiceNow• Any SQL Based CRM

Enterprise Social Networks• IBM Connections• Jive • SalesForce Chatter• Yammer

External content from Connectors also surfaces in Delve, SharePoint Home, Team Sites, etc. via the Office Graph

Sound Information Architecture Provides• Continuity

• Simpler maintenance• Single version of the truth

Achieve through• Content types• Metadata• List based site columns= Better Search &

Refinement

Portal Driven Analytics

RecapWhat is an Intranet?Why SharePoint & O365?

The Future of SharePointWhat it means for your Intranet project

6 Common Patterns

How does search fit in?Search-Driven Intranets

+ Fresh from Ignite

Why Can’t Everything in an Intranet be Dynamic?

• News• Forums• Content• Navigation• Tools/Applets• Analytics IT

CAN

Questions? Comments?

• Check out our resources on: www.BAinsight.com

• Reach me via email at: [email protected]

• Follow me on Twitter at: @jefffried

http://www.bainsight.com/

mailto:[email protected]