secretarial and administrative skills public program by itrainingexpert.com
TRANSCRIPT
ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)
Email: [email protected] Website: www.iTrainingExpert.com
1
OVERVIEWThis workshop is designed to enhance and improve thesecretarial, administrative and people skills of secretaries. Theadministrative secretary must regularly exercise independentjudgment and action, including making frequent decisions in linewith delegated responsibilities from assigned supervisor. As suchthey must be effective and efficient in their time managementand their people skills.
This workshop seeks to equip participants who do secretarialduties with techniques and tools on how to carry out their dutieswell and manage their own motivation as well as difficult people.LEARNING OUTCOMESAt the end of this workshop, participants should be able to:
Articulate and understand their roles and responsibilitiesin their organization.
Prepare accurate and informative memos.
Craft and answer emails with the right tone.
Enhance their understanding of good sentence structureand good grammar.
Prioritise tasks and manage their time effectively andefficiently.
Conceptualise and improve the recording, filing andretrieval systems in their organisations.
Develop their interpersonal skills.
Manage conflicts and difficult people.WHO SHOULD ATTENDSecretary, Administrators, Personal AssistantsPeople who would like to enhance their secretarial andadministrative knowledge.COURSE OUTLINEDay 1Session 1: Professional StandardsRoles and Responsibilities of secretary andadministratorMeeting expectationsCareer path of secretarial and administrationprofessionalSession 2: Getting OrganizedKeeping Your Workspace OrganizedUsing a To-Do BookThe Extra Mile: Adding Project Management Techniquesto Your Toolbox
Session 3: Interpersonal SkillsWorking with people and “Team-ing” Listening and questioning skills
Session 4: Business Communication SkillsGood writing: Emails, Memos and Mastering English
Session 5: Assertive, Priority, Time ManagementLearn to say 'no' and be assertiveGoal SettingFinding Time - Urgent vs Important, PrioritisingKeeping Others on TrackMaintaining Schedules
Session 6: Special TasksPlanning Small Meetings and Large MeetingsOrganizing Travel
Day 2Session 7: Managing Conflicts and Difficult PeopleCauses of ConflictsPositions vs InterestsEnhancing Emotion Quotient at Work
Session 8: Verbal Communication SkillsListening and Hearing: They Aren't the Same ThingAsking QuestionsCommunicating with Power
Session 9: Non-Verbal Communication SkillsBody LanguageThe Signals You Send to OthersIt's Not What You Say, It's How You Say It
Session 10: Empowering YourselfBeing AssertiveResolving ConflictBuilding ConsensusMaking Decisions
Session 11: Working with your BossWorking with Your ManagerInfluencing SkillsWhat to Do in Sticky Situations
ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)
Email: [email protected] Website: www.iTrainingExpert.com
2
Session 12: Taking Care of YourselfErgonomicsManaging StressCoping with a Heavy Workload Register Now
Registration Online: http://www.itrainingexpert.com/course/63/Secretarial-
and-Administrative-Skills.html
This Training Programme is SBL Claimable *Subject toPSMB conditions.
We Are An Approved Training Provider (Serial No: 5131)
All registrations MUST be accompanied with PAYMENT14 days after the issuance of invoice to the event.
Completed registration form with cheque payable orwired transfer to " ITRAININGEXPERT GLOBAL PLT".
Bank into "CIMB BANK BERHAD" .Account No: 800 356 1683.Email or fax the pay-in slip to us at [email protected]
or fax: +603- 8082 4164.
Online payment by credit card is also accepted.
For customised training for in house, please feel free to contactus TODAY.
Call us at +603 8074 9056 (Malaysia)