secrets of successful content marketing

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SECRETS OF SUCCESSFUL CONTENT MARKETING

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Page 1: Secrets of Successful Content Marketing

SECRETS OF SUCCESSFUL CONTENT MARKETING

Page 2: Secrets of Successful Content Marketing

P. 1 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Robert W. Bly Center for Technical Communication www.bly.com (973) 263-0562 [email protected] Twitter: @robertbly

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Page 3: Secrets of Successful Content Marketing

P. 2 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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Page 4: Secrets of Successful Content Marketing

P. 3 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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Page 5: Secrets of Successful Content Marketing

P. 4 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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Page 6: Secrets of Successful Content Marketing

P. 5 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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Page 7: Secrets of Successful Content Marketing

P. 6 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 7 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 8 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Content:

Apples help prevent cancer.

Copy:

A delicious fruit you can find in your refrigerator that can help prevent cancer.

Page 10: Secrets of Successful Content Marketing

P. 9 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Page 11: Secrets of Successful Content Marketing

P. 10 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Page 12: Secrets of Successful Content Marketing

P. 11 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Page 13: Secrets of Successful Content Marketing

P. 12 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

14 Things…

Page 14: Secrets of Successful Content Marketing

P. 13 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Page 15: Secrets of Successful Content Marketing

P. 14 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

The 3 Rs of content optimization

•!Reorganize – take existing content and restructure it in a way that is more useful to your prospects

•!Rewrite – companies often find it useful to rewrite to content when it is either dated or has been exhausted due to a high level of previous consumption

•!Retire – every piece of content has a shelf life. You cannot use the same content indefinitely

Source: Marketing white paper “Creating Content that Sells”

Page 16: Secrets of Successful Content Marketing

P. 15 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Bad content example:

Copywriting Tip

Most of your customers don't really give a crap about you, your products or services, or your goals and dreams.

What they care about is how you can help THEM. They are too busy trying to figure out how to overcome their challenges!

How to avoid it:

The key to writing great content is to either (a) present a new idea (very difficult) or (b) communicate an old idea!in a fresh, new, and compelling way (challenging but easier). If you do neither, then you are wasting the reader’s time by stating the old in a stale way. So why even bother? Answer: You shouldn’t.

Page 17: Secrets of Successful Content Marketing

P. 16 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 17 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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Page 19: Secrets of Successful Content Marketing

P. 18 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Custora came up with its figures by analyzing data from 72 million customers shopping on 86 different retailer sites.

Page 20: Secrets of Successful Content Marketing

P. 19 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 20 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 21 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 22 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 23 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 24 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 25 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 26 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 27 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

E-Mail

Page 29: Secrets of Successful Content Marketing

P. 28 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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Page 30: Secrets of Successful Content Marketing

P. 29 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Marketer

Bait Piece (free content offer)

Prospect

Page 31: Secrets of Successful Content Marketing

P. 30 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Promotion

Bait Piece Offers

Fulfillment

Follow-Up

Close

Prospect Requests Bait Piece

Purchase?

NO

Bait Piece Bait Piece YES

NO

Page 32: Secrets of Successful Content Marketing

P. 31 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

LGM + BPO = 2 x RRR

Page 33: Secrets of Successful Content Marketing

P. 32 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

!!Selection Guide

!!How-to

!!Survey

!!Case Study

!!Methodology

!!Implementation Guide

!!Controversy

!!Consumer Awareness Guide

!!Application

!!ROI/Benefit

Page 34: Secrets of Successful Content Marketing

P. 33 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Page 35: Secrets of Successful Content Marketing

P. 34 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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*Sources: Maddox, Kate, “Study looks at value of online content,” BtoB, p.3; Huff, Dianna, “How to Syndicate Your White Papers,” MarketingSherpa; Knowledge Storm/MarketingSherpa Study

Page 36: Secrets of Successful Content Marketing

P. 35 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Purpose/Audience Description Senior Management high-level overview Executive Briefing

Instructions Manual How to specify or choose a product

Consumer Awareness Guide; Buyer’s Guide; Selection Guide

Information, tips, technical data Special Report Quick tips Tip Sheet Technical or research data Monograph Printed multi-page saddle-stitched document, 4x9-inch page size Booklet

Printed multi-page document, folded Pamphlet

Page 37: Secrets of Successful Content Marketing

P. 36 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Type of Title Example

List “The Top 7 Security Problems of 802.11 Wireless Networks”

Active Verb (“ing”) “Managing Large UNIX Data Centers”

Why “Why Six Sigma Doesn’t Work”

Colon “Defending the Remote Office: Which VPN Technology is Best?”

How to “How to Prevent Machine Parts from Failing Prematurely”

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P. 37 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Page 39: Secrets of Successful Content Marketing

P. 38 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

GK! L',%1(S,E"'J7$10"(OK! 7&#0"(,C(S,%1"%1)(iK! .l"+8?E"(:8//&'9(BK! 6(T,,=(&1(1D"(<',#0"/(QK! X,-9(jK! S,%+08)$,%)(gK! S,%1&+1JS&00(1,(6+?,%(

Page 40: Secrets of Successful Content Marketing

P. 39 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

A SIMPLE GUIDE TO RUNNING

A PROFIT-BUILDING

BUSINESS GIFT PROGRAM.

Page 41: Secrets of Successful Content Marketing

P. 40 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 41 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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The Special Report Technique: Step 1

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P. 43 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

The Special Report

Technique: Step 2

Page 45: Secrets of Successful Content Marketing

P. 44 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 45 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 46 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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P. 47 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Sales Cycle

Lead-generation Fulfillment

RFP

Close

Page 49: Secrets of Successful Content Marketing

P. 48 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

1.! ________________________________________

2.! ________________________________________

3.! ________________________________________

4.! ________________________________________

5.! ________________________________________

6.! ________________________________________

7.! ________________________________________

8.! ________________________________________

9.! ________________________________________

10.! ________________________________________

“10 Tips for …_____ _______________.”

Page 50: Secrets of Successful Content Marketing

P. 49 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Q: A:

Q: A:

Q: A:

Q: A:

Q: A:

Q: A:

Q: A:

Page 51: Secrets of Successful Content Marketing

P. 50 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

Page 52: Secrets of Successful Content Marketing

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P. 52 Business Email Marketing | Tw: @Pinpointe | www.facebook.com/pinpointe | (800) 557-6584

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/C%"1%)W)))))X6+')Y1W)M6#)M9,9#%)*%B+'"#1))))K-"#%)Z)F*%%,)

Bob Bly Copywriter, Internet strategist Phone: (973) 263-0562 Subscribe to Bob’s “Direct Response Letter”: www.bly.com/reports

Pinpointe (222K;$%;,$%1"K+,/J*"1M)1&'1"-(

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