2017 Advancing Care Information Measures 1®

Secure Messaging

In this chapter:• Measure, 1

• Scoring, 2

• Eyefinity EHR Instructions, 2

• Responsible Role, 3

• Audit Advice, 3

The objective of this measure is to use secure electronic messaging to communicate with patients on relevant health information.

Measure For at least one patient seen by the MIPS-eligible clinician during the performance period, a secure message was sent using the electronic messaging function of certified EHR to the patient (or the patient-authorized representative), or in response to a secure message sent by the patient (or the patient authorized representative), during the performance period.

Denominator

The number of unique patients seen by the MIPS-eligible clinician during the performance period.

Numerator

The number of patients in the denominator for whom a secure electronic message is sent to the patient (or patient-authorized representative), or in response to a secure message sent by the patient (or patient-authorized representative), during the performance period.

Threshold

The numerator must be one or more.

2 2017 Advancing Care Information Measures

Secure MessagingScoring

Scoring This measure contributes up to 10% to the ACI performance score.

Eyefinity EHR Instructions

This objective simply requires that you enable patients to communicate with you through secure messaging and that you exchange at lest one message during the reporting period. This feature is enabled through the patient portal. For instructions on using the patient portal, go to Provide Patient Access.

Send a secure message to a patient (or a patient-authorized representative):

To send you a message, your patients must perform the following steps:

1. Log into the patient portal. The patient portal uses the same URL you use to access the Eyefinity EHR web application.

2. Click the Contact Us tab.

3. Click the New Message action bar icon.

4. Select a provider from the To field.

2017 Advancing Care Information Measures 3

Secure MessagingResponsible Role

5. Type a Subject and a Message.

6. Click Send.

Responsible Role

The following are suggested roles for completing this measure:

• Doctor

Audit Advice Take a screenshot of the patient portal enabled at the beginning of your performance period. This will require an administrator to log in.

4 2017 Advancing Care Information Measures

Secure MessagingAudit Advice