S E C U R I T Y E X C H A N G EC E N T R E O F E X C E L L E N C E

SE is the specialist security risk management arm of the

Chelsea Group, one of the largest privately owned security

and emergency logistics companies.

We provide crisis management support services to a number

of global insurers and their clients covering the full range of

Special Risks including Security and Risk Management, Crisis

Management, Health, Safety and Environmental Compliance,

Food Safety Assurance, Bespoke Training and Workshops,

Supplier Chain Assurance. Other areas include, Kidnap &

Ransom, Product Contamination, Terrorism, Piracy, Cyber-

crime and Travel Assistance.

ABOUT US

TRAINING PROVISION

SE is a UK-based company providing clients with the

opportunity to access learning on a three-tiered basis

Purely academic courses are available in conjunction with the

University of Salford. Professional qualifications are offered

through accredited training providers. Finally, bespoke training

is offered by industry specialists.

• Managing Director: Rupert Reid

• Director, Strategy: Maldwyn Worsley-Tonks

• Operations Director: James Walters

• Head of Security Management: Neil Thompson

• Head of Asia-Pacific: Michael Haughey

• Global Head of Product Contamination/Recall: Eric Smith

• Crisis Management & Product Recall Consultant: Grant Cropper

• Head of Recall (US): Paula Piontek

• Special Advisor, Kidnap & Ransom: Jack Cloonan

• Head of Political Risk: Gareth Sephton

• Academic Programmes: Caroline Bashford

• Head of Customer Services: Sue McDonald

• Company Secretary/Head of Administration: Pauline Wakeling

OUR TEAM

CYBER-CRIMEPRODUCT RECALLKIDNAP & RANSOM PIRACYTERRORISM EMERGENCY ASSISTANCE

AREAS OF TRAINING

RISK & CRISIS MANAGEMENT

SECURITY & RISK MANAGEMENT

HEALTH, SAFETY & ENVIRONMENTAL

COMPLIANCE

FOOD SAFETY ASSURANCE

BESPOKE TRAINING & WORSHOPS

SUPPLY CHAIN ASSURANCE

Security Exchange consultants have extensive experience in

security and risk management. This underpins risk

assessment decision making which will enable security

provisions to be put in place.

• Understanding the risk process

• ISO 31000

• Establishing a secure situation taking into account risk

determination

• Indemnification provision supported by legal counsel

SECURITY AND RISK MANAGEMENT

Security Exchange consultants have extensive experience in

the subject area of risk and crisis preparedness. Ensuring

that organisations make informed decisions based on

evidence made available at any specific time is key to

ensuring that crisis situations are managed efficiently.

• Decision making during a crisis

• Risk assessment and evaluation of crisis events

• Crisis management plans and procedures

• Industry standards for risk and crisis management

• Dealing with the media and social media

RISK AND CRISIS MANAGEMENT

Security Exchange consultants have extensive experience in

dealing with policies and procedures which ensure for

compliant and healthy working conditions and

environmental control.

Areas of training offered by SE include

• Health and safety management and workplace training

• GAP analysis of workplace culture

• Risk assessments

• Understanding the importance of health and safety and

environmental compliance cultures

HEALTH, SAFETY & ENVIRONMENTAL COMPLIANCE

Security Exchange consultants have extensive experience in

ensuring all aspects of food safety assurance. Areas include:

• Food safety culture

• Auditing for assurance

• HACCP/TACCP/VACCP – audit and training

• Laboratory testing

• Third-party accreditation

• Allergens

• Food fraud/Food crime ; Security and Defence

• Procurement and supply chain management

• Supply of vendor auditing

FOOD SAFETY ASSURANCE

• Product Recall procedures (CPD)

• Risk and Crisis Management training (CPD)

• Media training (including social media focus)

• SE delivers professional and bespoke industry-

based training programmes across food and non-

food, automotive, pharmaceutical, consumer

goods and environmental management sectors.

• Consumer call centre audits and phone tree

BESPOKE TRAINING & WORKSHOPS

• Security Exchange consultants have extensive experience in supply chain management and procurement. Modern day supply chains have become increasingly efficient and fast. Efforts have been made to make the best use of resources, labour and time.

• With the increase in sophistication of supply chains there has been the creation of a number of challenges for business. SE consultants offer support, guidance and expertise in dealing with the various aspects of supply chain assurance

• Procurement

• Gold standard for suppliers

• Self assessment

• Specification and product control

SUPPLY CHAIN ASSURANCE

Security Exchange consultants have extensive experience in

the field of kidnap prevention and response, are well versed

in the local cultures and are fluent in the relevant languages,

thereby ensuring a high degree of expertise and

communication when dealing with any incident. Services

include:

• Personal security training

• Profiling

• Crisis response

• Repatriation

• Trauma management

KIDNAP & RANSOM

Based on their extensive experience of handling product

contaminations worldwide, the SE team’s services include:

• Pre-inception/pre-incident audit and analysis

• Desktop reviews of policy and procedures

• Accredited training courses (CPD)

• Cyber-vulnerability assessments

• On-site crisis response and management training

• Laboratory testing and product analysis

• Advice on product recall logistics

• Monitoring and analysis of post-incident media activity

• Expert witness services

• Accidental and malicious contamination

PRODUCT CONTAMINATION

To meet the needs of companies and individuals

concerned about the risks of cyber-crime and its impact

on their businesses and livelihoods, SE has developed

‘Cyber Safe’ to provide our clients with a comprehensive

cyber risk management service:

• Penetration testing

• Digital forgery investigation

• Computer forensics

• Procedural training

• Systems breach response

• Business continuity & recovery

• Vulnerability assessments

CYBER CRIME

Security Exchange has one of the most experienced anti-piracy

consultancy teams in the market, combining over twenty years’ of

Kidnap & Ransom negotiations with the latest marine security

measures and best practice, thereby affording clients the most

effective prevention and response services at sea:

• Pre-inception security surveys

• Voyage planning and vessel tracking

• Target-hardening consultancy

• Onboard security teams

• Kidnap & Ransom response

PIRACY

SE has been supporting clients in the terrorism

market for over 25 years, providing essential

services such as:

• Business impact analysis

• Contingency planning

• Probable maximum loss studies

• Disaster recovery

• Crisis response

• Trauma management

• Vulnerability assessments

TERRORISMTERRORISM

Through its strategic partnership with Euro-Center, SE

offers insured clients’ access to four main operations

centres (Madrid, Prague, Bangkok and Helsinki) and a

number of regional hubs providing:

• 24/7/365 combined security and medical advisory

• Incident notification service

• Claims management monitoring and cost containment

• 200 agents speaking 23 languages

• Global evacuation and repatriation

GLOBAL ASSISTANCE CENTRES

INTOUCHSE provides all of our clients with access to InTouch, our travel and political risk platform. Our team of analysts monitor global security and political incidents to help our clients respond to various risks. InTouch helps support all of our services; from underwriters analysing their risk exposure, companies with global workforces, to individual travellers concerned about threats to their safety.

INTOUCH

Content includes: • Country guides• Health risks• Travel advice• Security alerts• Guidance and support• Documents, templates and Codes of Practice COPs • Bespoke reporting• Contact a specialist • White papers relating to current issues• Research documents • Online/remote training

TIERED TRAINING APPROACH

Tier One – Academic Courses (Postgraduate Certificate, Postgraduate Diploma & MSc)

Tier Two – Professional accredited qualifications

Tier Three – Bespoke training and workshops

For further detailed information on the above please see detailed appendix

• Experienced Management Team (>30 years)• Understanding of the Insurance Market

(Collaborative Approach)• Claims Management & Cost Control (Cost

Awareness)• Global Consultancy Network (Consultancy Panel,

Fixers, ASIS)• Group Strength in Depth (Chelsea Group Global

Operations)• Global Customer Service & Response Centres

(Multi-discipline, Multi-lingual)• In-house Political & Travel Risk Information

Service (InTouch online and app)• Accredited Academic Programmes (Salford

University Business School)• Innovation (Response24, Crisis Concierge, Gold

Standard)

KEY DIFFERENTIATORS

WHERE TO FIND US:

HEAD OFFICE:

HOBBS BOATHOUSE, GORING-ON-THAMES,

READING, RG8 9AB, UK

WWW.SECURITYEXCHANGE24.COM

ENQUIRIES@SECURITYEXCHANGE24.COM

+44 (0)1491 683710

CONTACT US

APPENDIX ONE Tier Training and Support

Tier One Academic Courses

MSc in Security and Risk Management MSc in Risk and Crisis Management • Security Management Principles & Practice Strategic Risk & Crisis Management (*common to both)• Supply Chain Assurance & Product Recall Security Management Policy & Strategy• Strategic Risk & Crisis Management Optional Modules • Workplace-based Project Workplace-based Project

• (Optional Modules Brand & Reputational Risk Management, Cyber Security, Kidnap, Extortion & Blackmail (proposed), Marine Piracy,(proposed), Organizational Resilience (business continuity), Risk Management in Multi-National Corporations (proposed), Supply Chain Assurance & Product Recall & Terrorism & Political Violence (proposed))

APPENDIX TWO Tier Training and Support

Tier Two Professional Qualifications

• RSPH Level 2 Award in Identifying and Controlling Food Allergy Risks.• RSPH level 2 Award in Food Safety and Hygiene. Duration 1 day.• RSPH Level 3 Award in Supervising Food Safety and Hygiene, (Catering/Manufacturing.• RSPH Level 3 Award in understanding how to develop a HACCP plan.• RSPH Level 4 Award in Managing Food Safety and Hygiene. • RSPH Level 4 Award in HACCP Management for Food Manufacturers.• IOSH Managing Safely• IOSH Working Safely• Risk assessment • International HACCP Alliance• FSPCA awareness

APPENDIX THREE Tier Training and Support

Tier Three Bespoke training and Workshops

• Crisis Management Risk Escalation Exercises. Duration 5 hours. • Risk Management for the food manufacturing industry Product recall and Crisis Management.• Duration 5 hours.• Critical Incident Management for the Education Sector. Duration I day.• Crisis Management Awareness • BS: 11200:2014. Duration 1 day.• Risk Management Awareness • ISO: 31000:2018. Duration 1 day.• British Retail Consortium (BRC) • Food Accredited Schemes Agents and Brokers.• Support for Third Party Accredited Schemes• Industry technical support (food, auto, pharma & consumer goods) • Accident/incident investigations • Root cause analysis • Organisational culture• Contractual guidelines : Audit supplier/Customer Insurance & Indemnifications Provisions