security officer training manual

Security OfficerTraining Manual

Written June 2015 by: Scott Warner

Security Supervisor

1

Table of ContentsChapter One: The Manual...............................................................................................................3

Module 1—Know Your Hotel...................................................................................................................4

Module 2—Security Office.......................................................................................................................7

Module 3—Ving Key System....................................................................................................................9

Module 4—SafeMark............................................................................................................................11

Module 5—Incident Reporting..............................................................................................................12

Module 6—StarGuest Response............................................................................................................14

Module 7—Camera System...................................................................................................................15

Module 8—Lost and Found...................................................................................................................16

Module 9—CODE System......................................................................................................................17

Chapter Two: Standard Operating Procedures..............................................................................18Electronic Lock System—SOP................................................................................................................19

Key Control—SOP..................................................................................................................................22

Medical Emergencies—SOP...................................................................................................................23

PARCEL PASS—SOP................................................................................................................................24

Parking Privileges—SOP.........................................................................................................................26

Radio Control—SOP...............................................................................................................................27

Vehicle Safety—SOP..............................................................................................................................29

Security Overnight Check List................................................................................................................32

Incident Report Writing – SOP...............................................................................................................34

2

Chapter One: The Manual

3

Module 1—Know Your Hotel

Goal

Upon completion of this module, you will be able to:

Assist guest with accurate directions and information about the outlets and guest services.

Resources

Director of Security—Jes Gines 435–714–3794Security Supervisor—Scott Warner 385–208–0882

What’s in it for me?When a guest is in need of something or has a question, they will usually ask one of the associates for assistance. For example:

If a guest is hungry, they will ask YOU what restaurants are in the hotel and how to get to them.

If a guests needs to purchase something from the gift shop, they will ask YOU where it is and its hours of operation.

If a guest is here for a meeting, they will ask YOU where the meeting room is located.

The guests will rely on your knowledge of the hotel. In order to provide the best service possible, it is necessary that you know the features of your property and the hours of operations of the outlets.

Shops & Local BusinessesName Location Type of Merchandise Hours

Jan’s

Prudential

Candy Shop

Snow Park

4

Deer Crest Club

Food and Beverage OutletsName Location Type of Service Hours

J & G

WineVault

The Library

Terrace Dining

Employee Dining

Recreation

Spa

Ski Valet

Pool

Jan’s

5

Athletic Club

ServicesType of Service Location Cost Hours

Parking

Transportation/Shuttle

Guest Laundry

ATM

Business Center

Public Restrooms

Sales Office

Elevators

Executive Offices

Engineering

HR

6

Module 2—Security OfficeGoal


Be familiar with the Security Office Understand your roll as Officer Complete the daily operations that your job entails

ResourcesDirector of Security—Jes Gines 435–714–3794Security Supervisor—Scott Warner 385–208–0882

What’s in it for me?

Have you ever started a new job and felt lost? The people you will be working with all know exactly where everything is and how to find the information they need. This module will help you feel familiar with the Security Office layout and how to find what you will need.

Security Department OverviewTool Location Function

Schedule

Radios

Radio Log

Key Cabinets

Key Control Log

Residence Locker Log

Be Safe Bingo

7

First Aid Kit and Supplies

Gas Cards

OSHA Drawer

Incident Reports

Vehicle Logs

Tools

Safe Opener

Camera System

Officers’ Mail Boxes

HR Panic Button

8

Module 3—Ving Key SystemGoal


Log into the Ving Key System Understand the security features of the Ving system Use the Ving handheld unit Diagnose lock issues Lookup registration numbers and other key activity Power open a door.

ResourcesDirector of Security—Jes Gines 435–714–3794Security Supervisor—Scott Warner 385–208–0882


Understanding the Ving system will assist you in properly diagnosing issues with locks and keys, thereby presenting a higher level of service to the guest when they have trouble.

Ving Key SystemAction Notes on the steps

Log In

Staff Card

Operator Card

Read Events From Card

Verify Smart Card

Obtain Read-out Info

Ving Hand Held Computer

Download Data

9

Read Parameters

Power Open

Read Out

Upload Firmware

Lock Configuration

Set Lock Date and Time

Change Batteries

10

Module 4—SafeMarkGoal


Log into the SafeMark handheld unit Diagnose and repair guest room safe issues

Resources



Using the knowledge you gain from this module, you will be able to assist guests in opening their in-room safe.

SafeMark Hand Held Unit

Locate the Unit

Learn the Codes

Unlock a Safe

Change Batteries in Safe

11

Module 5—Incident ReportingGoal


Gather information during and after an incident Prepare an incident report Understand the communication process after an incident.

Resources



After an incident, it is imperative to record and document what happened to protect the hotel’s guests, associates, ownership, and yourself from any liability that may be caused by a future falsification. Also, proper communication enables the management of the hotel to follow up on the incident and take appropriate steps to prevent its reoccurrence.

The foundation of incident reporting is finding the answers to these questions:

Who? What? When? Where? How? Why?

In an incident report, it’s important to keep in mind that we include FACTS only. Also, the incident report is written from the first person, meaning your perspective, and should begin at the point you became aware of the situation.

Incident ReportsAuto Incidents

Auto Incidents (No Injury)

Damage Incident Reports

General Incident

Medical Incident

Missing Items

12

Staff General

Staff Medical

Theft

Written Statements

13

Module 6—StarGuest ResponseGoal


Successfully log all calls into StarGuest Response. Track calls made by external and internal guests. Explain the difference between a defect, request, incident, and work order.

Resources



StarGuest Response+ (SGR+) is a powerful tool that helps us to perform successful problem resolution and helps us to resolve guest problems more effectively. In addition, SGR+ allows us to track guest requests and defects allowing us to interpret any patterns seen to better prepare for future guests. Please note SGR+ is a live system. Any items input into SGR+ will appear on any reports generated.

**All guest requests/defects/events should be logged into SGR+**

StarGuest ResponseCreate Work Order

Create Request

Conclude Request

14

Module 7—Camera SystemGoal


Access any of the 25 cameras via the Avigilon system. Control which cameras appear on the big screen monitor. Access, search, and display recorded images.

Resources



As dispatcher, you act as the eyes and ears of the hotel. With this training, you will learn how to monitor current activity within the public areas of the hotel, track a situation using the pan-tilt-zoom cameras, and go back and access stored images.

Avigilon Camera System

Change Camera Layout

Review Camera Footage

Save Screenshot

Save Bookmark

Locate Bookmark

15

Module 8—Lost and FoundGoal


Access the lost and found log Log, label, and store a lost item Add an entry to the log when a guest reports a lost item Properly prepare and document an item being returned to its owner Make shipping arrangements for lost items to be returned

Resources



Have you ever lost an item? Depending on its importance, you may recall frantically searching for it, racking your brain to try and determine where you left it. Did anyone assist you in locating your item? How differently would you have felt if someone showed you they genuinely cared for your situation and did everything they could to recover your item?

Lost and Found

Find the Log

Format on Log ITEM NAME: (color) Description, Name Brand

Lost and Found Inquiry Log

16

Module 9—CODE SystemGoal


Understand and utilize the CODE system to communicate and respond to an emergency Understand the difference between an emergency and a crisis. Utilize the color-code system to accurately communicate and appropriately respond to an

emergency.

Resources



The CODE system allows us to communicate an emergency situation over the radio without disclosing the nature of the emergency to individuals that might overhear. The CODE system is divided into six colors, each designed to cover a specific category of emergency.

A CODE is any emergency situation. During this time, the ERT team, or MOD, Security Officer, and House Engineer respond to the emergency and do not take other calls.

Starwood’s emergency and crisis plan divides these types of situations into two categories, Emergency and Crisis. Each category has a different overall response approach and communication plan. It is important to understand the difference so we can appropriately escalate an emergency to “crisis” and activate the crisis action plan.

Code System

Code Yellow Smoke Alarm

Code Red Fire Alarm

Code Blue Medical Emergency

Code Blue Stat Severe Medical Emergency

Code Black Bomb Treat

Code Green Robbery

Code Orange Other

E.D.N.A. Emergency Developing Need Assistance

17

Chapter Two: Standard Operating

Procedures

18

Electronic Lock System—SOPPURPOSE: To ensure integrity of the electronic lock system, the following key control procedures should be implemented.

PROCEDURE:

“E” KEYS: Only two “E” keys should exist. Each “E” key should be individually coded and labeled. One “E” key should be locked in the GM’s or controller’s safe. The other “E” key should be sealed in an envelope. The MOD and one other manager

should sign and date the envelope across the seal. The envelope should be secured in a breakable glass-front box located in security. “E” keys should be used for emergency purposes only. Use of the “E” key should be recorded in a log.

FLOOR MASTERS: Housekeeping should use keys. Each key should access no more than two floors only. Each floor may have more than one key. Each key should be individually coded. Keys should be logged out and in each day on a key log. Keys should be programmed to work during assigned shifts only.

KEYING LEVELS/ACCESS: Access for making master level keys should be limited to the Security Director or

General Manager’s designee. Access should be eliminated immediately upon termination of employment.

All issuing of keys should be documented in a key log. The key log should record the date, time, key number and person receiving the key and the time, person returning the key, and witness. The key logs should be retained for a period of two years.

If you have any questions in regards to these procedures please contact:

Clarence IzzardSenior Manager, Regional Loss PreventionStarwood Hotels & resorts Worldwide Inc.210 Peachtree Street NorthwestAtlanta, GA 30303–1745404–588–5362 Office404–588–3163 Fax404–449–2384 CellEmail: [email protected]

19

mailto:[email protected]

SAMPLE PRELIMINARY KEYING SCHEDULE

20

St. Regis Room Access—SOP

Objective: Maintain the integrity, safety, and respect of our guests during the security operations at the St. Regis Deer Valley.

In order to ensure our guest’s security and our compliance with LRA and AAA requirements, a procedure has been developed as to how associates should knock or ring on guest room doors. These standards apply to any situation, where security is attempting to access a guest room.

Guest room access procedures:

Occupied guest room:

Use the Lightspeed system to determine if guests are inside of the room.

Knock and/or ring the doorbell three times to advise the guests of your presence.

Have the front desk call the room.

Announce your department and name: “St. Regis Security”.

Unoccupied guest rooms:

Use the Lightspeed system to determine if guests are inside of the room.

Knock and/or ring the doorbell three times to advise the guests of your presence.

Announce your department and name: “St. Regis Security”.

Upon no answer from the guests, knock and/or ring the doorbell two more times.

Announce that you “are going to enter the room”.

When entering the room:

—Open the door slowly—Announce again that you are entering the room—Extend the privacy latch, so that the door does not latch shut

Once in the room make sure no guests are present.

Upon leaving, make sure the door latches and stays locked.

21

Key Control—SOP

Objective: Maintain a safe and secure environment for our internal and external guests.

Hourly Staff :

Key Issue: Upon beginning employment with the St. Regis Deer Valley, each associate will be

given a key sign out code for the key watcher system.o This code will be assigned to a set of keys in the key watcher system.o This code is to be used only by the associate to whom it was issued.

Keys are to be picked up at the beginning of each shift.o If an associate is on property, during off time, they cannot carry keys.

Key Return: All checked out keys must be returned to the key watcher at the end of every shift

Failure to return keys will result in disciplinary action based on each individual instance.

At no point can keys leave the property.o Keys that leave the property will be dealt with as seen fit by management.

Keys cannot be handed to another associate for use during shift.

Upon termination of employment, verification of key return must occur.

Key Use: Keys must be used for hotel business.

Use of keys during an off shift is strictly prohibited.

Management:Management shall be issued keys for their use. These keys are to be kept safe and secure at all times. Failure to keep keys secure will result in disciplinary action. Upon termination of employment from the St. Regis Deer Valley, all issued keys shall be returned to security. Failure to return keys will result in legal action.

Security:Security is to conduct a nightly key audit and follow up in relation to keys that are not returned. Keys that are not returned will be dealt with on an individual basis by management.

22

Medical Emergencies—SOPObjective: Maintain the integrity of our guests and the security operation at the St. Regis Deer Valley.

Whenever an emergency call is dispatched to security there are specific steps to be followed in order to maintain consistency and limit hotel liability during emergency situations.

First Aid:The first aid category is for calls where a guest requests a bandage or other medical assistance, i.e. cut that needs disinfecting.

The hotel does not provide any OTC medications, unless they are sold to the guest.o Medications that are given do not transfer hotel liability.

This type of call should be routed through PBX as a security guest assistance call.

Medical Emergencies:Generally when a guest makes this type of call they will be panicking and speaking fast. It is important that some information be gathered and relayed to security so that the appropriate medical assistance can be provided. All calls of this nature must be routed through PBX.

Remain calm

Some questions to ask (more can be asked if needed):1. The location of the emergency (are they in a safe location)2. The nature of the emergency (type of injury)3. The name of the individual and room number if they are a registered guest

Call this information over the radio to Security on channel 1.1. Security can make the determination, upon reporting to incident, if an ambulance is

needed.

If an ambulance is coming to the property the following individuals must be alerted by PBX, in the following order:

4. Director of Security—Jes Gines 435–714–37945. Hotel Manager—Raj Radke 435–731–63846. General Manager—Edward Shapard 435–602–0900

23

PARCEL PASS—SOP

Associates may remove items such as those listed below from the resort with a resort-issued parcel pass. Parcel passes must be filled out and signed by the department head or EC member as indicated.

Perishable items—limited to flowers, plants, or fruit. If a fruit basket was sent through Housekeeping or In-Room Dining, the basket itself must be returned to Housekeeping or In-Room Dining.

Written material—not including books, papers, or resort furnished books or magazines.

Hangers—not including hangers furnished by the resort for guest or patron use.

Items left from convention or catering functions. If a convention or catering guest or individual gives you a gift, you should try to obtain a written note or signed business card from that person stating that the items is a gift. If no note or card is given you must have Executive Committee approval.

Convention and catering planners who wish to give away leftover merchandise to associates must provide a note to that effect to the appropriate department head. The authorizing note and list must be signed by the department head and delivered to security prior to the removal of any items from the resort. Individual parcel passes will need to be written for each associate receiving items.

All food and beverages must be in a sealed condition for removal from the resort.

No alcohol may be received as a gift and/or removed from the resort premises without written permission from the General Manager or EC Member.

No unsafe products and no medical products may be removed from the resort.

It is an associate’s responsibility to declare all items that are removed from the resort, and only items that have been declared may be removed. The declaration should be done on the same day that an item is removed.

All associate purses, tote bags, back packs, parcels, and like carriers or containers are subject, on a random basis, to inspection by any member of security or management before an associate leaves the resort.

Associates should therefore have no expectation of privacy with respect to such carriers or containers.

Violation of the Package Pass Policy may result in disciplinary action, up to and including termination. An associate who refuses to allow the search of any carrier or container being removed from the resort is subject to termination, even for a first offense.

24

I am in receipt of the parcel pass policy. I have read it and understand it.Violation of the Package Pass Policy may result in disciplinary action, up to and including termination. An associate who refuses to allow the search of any carrier or container being removed from the resort is subject to termination, even for a first offense

Room #: _____ Items: _______________________________________________________________

________________________________ _________________________________________________Associate Printed Name Signature Date

________________________________ _________________________________________________Department Head/EC Member Printed Name Signature Date

________________________________ _________________________________________________Security Officer Printed Name Signature Date

25

Parking Privileges—SOP

Objective: Organize and maintain a consistent parking policy for all St. Regis Deer Valley staff members.

Whenever a parking call is dispatched to security the following information should be given in order to maintain consistency.

Directors:

Will receive an access card to drive through the Deer Crest Gated Community and park at the upper resort garage.

Must collect a parking decal from security that needs to be displayed in the car, visible from outside.

During heavy business volumes or special events may request to move by security or valet.

Managers

May park at the lower resort managers’ lot located above the lower resort porte cochere.

Must collect a parking decal from security that needs to be displayed in the car, visible from outside.

Staff members driving

If they choose to drive, they must use the Mayflower parking located off of Interstate 40, exit 8.

Shuttle times are as follows: Starting at 4:30 AM leaves upper resort dock for Mayflower parking lot every 20 minutes Starting at 4:40 AM leaves Mayflower parking lot for upper resort dock every 20 minutes Shuttle drives from 4:30am–12:00am excluding fuel times and meal breaks

o 12 PM–1 PM for fuel and meal break o 6:30 PM–7 PM for meal break.

For rides before or after listed times please request security.

Security Department —ext. 5790 or Radio channel #1Jes Gines —Director of Security – ext. 5791Rajesh Radke —Hotel Manager ext. 5733Edward Shapard—General Manager ext. 5730

26

Radio Control—SOP

Objective: To provide and maintain a quality communication device.

Check Out : Upon reporting to property, associates needing radios should report to security to be issued a

radio.

Each radio will be issued to the individual signing the radio out, according to each radio’s individual number. A hotel issued ID or driver’s license must be provided and held in security until the radio is returned.

o Radios are to only be used by the individual who checked them out Use of a radio by another individual could result in the staff member issued

the radio being responsible for damages to the radio. The radio that is checked out must be the same radio when checked back in.

Return: Radios must be returned to security at the end of every shift.

o Leaving a radio unattended, outside the security office, does not constitute a radio return. Radios must be returned to an actual member of security or in the radio return box.

Use: Radios are to be used for hotel business only. Use of radios for other reasons could result in

disciplinary action, based on each individual incident.

Channels: Each individual is responsible for setting their radio to the appropriate channel when receiving.

o Channel 1—Security/ Engineeringo Channel 2—Front Office/Guest Services/Butlero Channel 3—Housekeepingo Channel 4—Valeto Channel 5—Food and Beverageo Channel 6—Private Channel

Damage:Excessive damage will be managed on an individual basis to include disciplinary action and paying the cost for the radio. Each event will be addressed on an individual incident basis.

RADIO ETIQUETTE:The two-way radio supplied by the hotel is a professional communication tool. Employees should always be aware guests and other employees are around and will be able to hear what is said over the radio.When you wish to call someone on the radio, state their name or department then state your name. Example: If PBX is trying to contact security the PBX operator would say, “Security from PBX”.Proper radio etiquette includes:

Holding the radio or microphone several inches away from your mouth, then hold the key pad

27

down for a couple of seconds before speaking Speaking clearly and concisely Keeping communication brief; conversations or discussions should be over the telephone Never saying the name of a guest and their room number over the radio as a safety precaution

and to protect our guest’s identity Always being professional

If you have any questions about any of this please feel free to ask for clarification.

I understand the above and will be held accountable for damages.

Signature Date

Printed Name

28

Vehicle Safety—SOP

GOAL: Reduce the risk of injury or property damage as a result of operating motor vehicles.

PROCEDURE:

Allow only licensed, competent associates (qualified by age and experience relative to the vehicles operated) to operate Starwood vehicles (including golf carts); or with their permission, a guest’s or a member of the public’s vehicle.

Maintain proof of registration and insurance as required, for all Starwood vehicles.

Follow the manufacturers’ recommended operational instructions and preventative maintenance schedule.

Document all service performed, and retain maintenance records for the service life of a vehicle, and longer if it is involved in an accident.

Maintain a fire extinguisher, a first aid kit, a fluorescent vest/jacket, and flares or warning reflectors/triangles aboard all public-road, multi-passenger Starwood vehicles (vans, courtesy cars, etc.).

Maintain spare sets of keys for each Starwood vehicle.

Designate areas authorized for parking based on vehicle type, security considerations and insurance requirements.

Conduct a periodic check of authorized associates’ drivers’ licenses —at least twice each year.

Where valet parking is contracted, ensure the company providing the service follows these procedures.

Associates’ Responsibilities:

Possess a clean and valid driver’s license when operating a vehicle.

Conduct a pre-operation safety check of vehicle (tires, horn, headlights, emergency flashers and on-board safety equipment).

Immediately report to your supervisor any unsafe condition or equipment (dashboard warning lights, headlights, wiper blades, windshield washer fluid, brakes, etc.) on a Starwood vehicle.

Never operate a vehicle for any purpose other than its intended use.

Do not overload vehicles.

29

Obey all traffic laws and regulations. Obey posted road signs on private property.

Always wear seat belts, and ask passengers to do the same.

Operate only safe vehicles.

Operate vehicles in a safe and responsible manner and never drive while impaired, affected or influenced by alcohol, drugs, illness, fatigue or injury.

Be aware of vehicle height where headroom is restricted.

Be sure the vehicle has enough fuel or electric charge to complete the assigned task.

Immediately report all accidents, incidents or injuries to your supervisor.

Keep possession of the key when leaving the vehicle.

Engage the parking brake when leaving the vehicle.

Do not pick up hitchhikers or non-guest related persons.

When on public roadways, use cell phones only for necessary business communications, and only in hands-free or Bluetooth mode. Never read or send text messages while operating a vehicle.

Valet Parking Attendants: In addition to all the associates’ responsibilities above, parking attendants must also do the following:

Refuse to operate and take custody of unsafe vehicles.

Lock parked vehicles.

Never leave keys or key board unattended or unsecured.

Inspect vehicles upon receiving them from and returning them to guests; note all damages on the valet ticket. If possible, mention these findings to guests at arrival.

Park only in authorized areas.

Do not tamper with or adjust vehicle accessory settings. Adjust the seat only for safety reasons.

Remove windshield ticket stub when returning the vehicle to a guest.

Notify security or the MOD when a guest who does not appear to be able to drive safely asks for the keys to his/her car.

30

Reporting Accidents Immediately report incidents/accidents to management and, if necessary, local law

enforcement. Exchange and gather information from witnesses, and person(s) involved in the incident. Complete an accident report.

31

Security Overnight Check List

Shift meeting with officer being relieved to cover daily activity.First evening patrol and lock downLock pool at 12:00AM —Top gate onlyCheck all fire pits and make sure they are off or will be shut off in

case of guest useBanquet kitchen —Peter’s office, liquor room, silver room, exit doors,

chocolate room, cabinets, and cagesBanquet event spaces —ball room 1 & 2, DC, Wasatch, board room,

Library, Deer Crest, Jordanelle, etc.Game room (check equipment), Deer Crest Club, ski barn, business

centerSpa —outside patio, 1st and 2nd floor entrances, exits, and spa roomsAthletic Club —ensure entrance and exits are locked Boutique —ensure that it’s locked Real estate office —ensure it’s locked Lock executive offices3rd floor kitchen —ensure that all coolers are locked or being tended

to by chefs, ensure that liquor is locked, patrol the restaurant regularly to ensure that nothing is lost

Wine vault —ensure that it is locked Terrace kitchen —ensure that it is locked (check the window)Patrol and check the bar and speak with MOD (regularly every hour

or two) Full hotel floor patrol (check halls for damage)Check Mountain Terrace and pavilionLower resort check —Secure all entrance and exit doors that can be

locked, check parking lot for suspicious activity, check fire feature, check restrooms

Open required HCS doors for overnight cleaning, secure them afterwards (do not prop them open)

Perform all necessary security duties while on shift —Daily activity report; respond to email requests; key requests; radio calls; log lost

32

—

and found; maintain, organize, and follow up with all necessary incident reports; noise complaints; or any security action necessary

Key and radio auditsSecond patrol and loss prevention checksEnsure all doors are still secureCheck all floorsCheck all function areasCheck all alcohol storage roomsKeep your patrol patterns and times random

33

Incident Report Writing – SOP

In the event there is an incident, these are the steps that must be taken in order to complete report. Not always in this order.

1. Collect written statements from all witnesses to the incident.2. Collect every bit of information that you can. In this case please reach out to

the guest for his/her info.a. It is important that every line be filled out on the report.

3. Take picturesa. It is vitally important to attach them to the report.

4. In the event of injury or accident involving an associate a drug test needs to be taken.

a. Drug test to be taken within 24 hoursb. Fill out Post Accident (Reasonable suspicion) form and inform the

associate they will take drug test. c. The form you give to the associate is called a Chain Of Custody form.

In the middle right drawer of the officers computer desk. d. If 2 security on duty the associate is to be taken by one of the officers.

If only one, engineering will need to take security calls until you return.

i. If this is the case please COMMUNICATE THIS WITH MOD.5. Save the report in this format.

a. Security Folderi. Incident reports

1. Master Incident report loga. Incident Reports 2015

i. Select the folder (Automobile Accident, etc.)

1. Select the Month (06 JUNE, etc.)b. Last name, First name 1.15.15

6. Email the report to a. 01588 Securityb. The Department Head of the individual who is involved. Or the

department that is effected by the incident.

34

c. If it is an associate, also Jackie must be included.7. Make sure that pictures, written statements, and Drug Testing forms are

scanned and included in the email.

35

INCIDENT REPORT

AUTOMOBILE ACCIDENT(NO INJURY)

HOTEL CODE:1588

Incident No.

01-15-2015

Claim Handling Instructions: Information Only Establish Claim

Driver Name: Mr./Ms.:

Jimbob Smith (Associate

Cell Phone Number:

555-555-555

Work Phone

( ) ext.

Address: (Street, City, State, Zip)

1440 Park Ave Park City Utah 84060

Registered Guest Room No. Patron Other Valet Driver

Birth date/Approx. 8-10-79

Auto Owner if different then Driver

John Doe

Home Phone

555-555-5555

Work Phone

( ) ext.

Address: (Street, City, State, Zip)

13007 S 15th Ct Jenks OK 74037

Auto Insurance Information

Rented with Budget Car Rental

Location of Incident

Parking Garage

Occurred on day 1-15-15 approx. 2300 Reported on: 1-15-15

Vehicle information:

BLK Ford Expedition

Other Vehicle involved:

N/A

36

Description of Vehicle Damage:

Scratch about 6 inches in height and 18 inches in length. To the driver’s side rear door.

Description of Vehicle Damage:

N/A

Reported to:

Scott Warner – Security Supervisor

Peilun Lee - MOD

2nd Vehicle Auto Insurance Information:

N/A

Details of Incident/Description of Damage: FACTS ONLY (who, what, when, where, and how according to claimant

Valet, Jimbob Smith, called Security On Duty Scott Warner at approx. 1100PM to make a report.Jimbob stated that while he was valeting a vehicle (Ticket number 12606), he was backing it into a stall and made contact with the cement post scratching the driver’s side rear door. Photos were taken and a written statement was provided by Jimbob. Also, Jimbob was provided with paperwork to complete a drug test at the Park City Clinic within 24 hours. Pei (MOD) attempted to reach out to the guest, they did not answer and a message was not left.

CLAIMANT:

end of report or continued

Witness(es): Name, address, home & work phone numbers

Police/Fire Department Information

Department Name:

Notification Date/Time:

Officer’s Name:

Badge Number:

Case Number:

Report Prepared By:

Scott Warner

Date and Time:

01-15-15 2340

Reviewed By: Date and Time:

37

INCIDENT REPORT CONTINUATION SHEET

Details of Incident, continued:

Any Additional Documentation Necessary? Yes No(Examples: pictures, diagrams, damaged equipment, folio, registration card, bar bill, room access information, etc.)

38

Location of Additional Documentation or Evidence:

Report Prepared by:Scott Warner

Date of Incident:01-15-2015

39

This form is found under:

Security foldero Incident reports folder

Drug Testing Folder REASONABLE SUSPICION TESTING FORMS

o Page 3

40

security officer training manual

Documents