SECURITY PRACTICES

• SAFE ENVIRONMENT• PROPERTY IS SAFE• SECURITY THREATS:• PERSONAL ATTACK• ARMED ROBBERY• BOMB THREATS• ROBBERY• THEFT – GUESTS POSSESSIONS• THEFT – ESTABLISHMENT PROPERTY• FIRE

• SPECIFIC RULES AND PROCEDURES – KEYS - ACCESS

INTRODUCTION

VIOLENT SITUATIONS

• DANGER OF ATTACK• ARMED ROBBERY• RIOTS• STRIKES• MASS ACTION• HIJACKING• FIGHTS

WHAT SHOULD YOU DO?

ARMED ROBBERY• REMAIN CALM• CO-OPERATE• RAISE ALARM• IF YOU CAN LEAVE DO SO• BE ALERT/OBSERVANT• DO NOT TRY AND BE THE HERO• FOLLOW INSTRUCTIONS• DO NOT MAKE SUDDEN MOVES• IF THE ROBBER GIVES YOU A NOTE, KEEP AND GIVE TO POLICE• CALL EMERGENCY SERVICES• WATCH WHAT ROBBER TOUCHES

PAY ATTENTION

• TATTOOS• BIRTHMARKS• PHYSICAL FEATURES• SCARS• MANNERISMS OR BEHAVIOUR• JEWELLERY• COMPARE AND DETERMINE

• AGE• HEIGHT• WEIGHT• APPEARANCE

• LOOK FOR GET AWAY VEHICLE• MAKE, MODEL, YEAR• COLOUR• REGISTRATION NUMBER• DIRECTION

AFTER ROBBERY

• CONTACT POLICE• LOCK ALL DOORS• ASK WITNESSES TO REMAIN• WRITE DOWN DESCRIPTION AND OTHER INFORMATION• DO NOT TOUCH ANYTHING• KEEP ANYTHING ROBBER TOUCHED AND ANY NOTE• DO NOT DISCUSS DETAILS WITH ANYONE UNTIL OU HAVE GIVEN

INFORMATION TO POLICE

BOMB THREAT

• TAKEN SERIOUSLY• TAKE NOTE OF THE FOLLOWING INFORMATION• DATE• TIME• VOICE DESCRIPTION• DETAILS OF THREAT

• INFORM SUPERVISOR• EVACUATE THE PREMISES• CONTACT POLICE

GENERAL SECURITY OF PREMISES

• HIGH STANDARD OF SERVICE• PROVIDING:

• SAFE ENVIRONMENT• PERSONAL POCESSIONS ARE SECURE

• SECURITY FOR ESTABLISHMENT AND STAFF• EMPLOYEES HAVE RIGHT TO A SAFE WORK ENVIRONMENT• PERSONAL SAFETY NOT THREATENED• DO NOT CARRY COST OF REPLACING STOLEN PERSONAL PROPERTY

• MAINTAINING SECURE ENVIRONMENT• ALERT• REPORT ANY SUSPICIOUS ITEMS, INCIDENTS, PEOPLE

• CERTAIN AREAS ARE RESTRICTED• ENSURE NO ACCESS • UNACCESSED PERSONNEL

• APPROACH THEM• POLITELY ASK IF YOU MAY ASSIST• RESIST = REPORT TO SUPERVISOR/SECURITY

SECURITY RISKS

• HARMFUL TO HEALTH AND SAFETY OF CUSTOMERS AND STAFF

• ITEM• PERSON• INCIDENT

SUSPICIOUS ITEMS

• BOMB• PACKAGE, BAG, SUITCASE• UNUSUAL FOR ITEM TO BE LEFT IN AREA• ITEM DOES NOT BELONG TO ANYONE

• NEVER TOUCH• REPORT TO SUPERVISOR• MAY NEED TO EVACUATE THE PREMISES

SUSPICIOUS PERSONS

• ALERT AND OBSERVANT OF CUSTOMERS AND GUESTS• RECOGNISE OTHER STAFF MEMBERS• SOME REASONS TO BE SUSPICIOUS• NOT PERMITTED TO BE IN AREA• SHOWING SIGNS OF NERVOUS BEHAVIOUR• SWEATING• LACK OF CONCENTRATION• FIDGETING

• LOITERING• PERSON SURVEYING SURROUNDING FREQUENTLY

• REPORT SUSPICIOUS BEHAVIOUR• NEVER QUESTION PERSON YOURSELF

OBSTRUCTED EMERGENCY EXITS

• ALL EXITS CLEAR AND NOT DAMAGED• EXITS NECESSARY TO GET TO SAFETY IN AN

EMERGENCY SITUATION• EXITS BLOCKED = FINE• REPORT BLOCKED/DAMAGED EMERGENCY EXITS

IMMEDIATELY

SECURING OPERATIONAL AREAS

• PREVENTATIVE MEASURES AND SECURITY PROCEDURES ARE ESSENTIAL TO COVER THE FOLLOWING AREAS

• CUSTOMER AREAS• PUBLIC FACILITIES• SWIMMING POOL• CAR PARK

• STAFF AREAS• OFFICES• KITCHENS• CHANGE ROOMS

• STORAGE AREAS• STOREROOMS• CELLARS

GENERAL SECURITY PROCEDURES

• SAFE GUARD PERSONAL SECURITY• BASIC SECURITY PROCEDURES:• BANKING COMPLETED AT DIFFERENT TIMES• CASH REGISTERS MUST BE SECURE

STAFF SECURITY

• PROCEDURES AND POLICIES MAY INCLUDE:• SECURE LOCKERS• ONGOING TRAINING• SECURITY CHECKS/REFERENCE CHECKS• SECURITY POLICIES AND PROCEDURES SHOULD BE IN

WRITTING AND MADE AVAILABLE TO ALL EMPLOYEES

PHYSICAL SECURITY

• 1ST DEFENCE AGAINST SUSPICIOUS PEOPLE ENTERING PROPERTY

• PROTECT UNAUTHORISED PEOPLE FROM GAINING ACCESS

• PHYSICAL SECURITY• LOCKS AND KEYS• ALARMS• INSPECTIONS • BARRIERS• SAFES• CCTV• STAFF LOCKERS

SECURITY IF KEYS

• PROVIDE ACCESS TO PREMISES• KEY CONTROL IMPORTANT• KEEP KEYS WITH YOU – NEVER LEAVE IN LOCKS OR LYING

AROUND• DON’T GIVE KEYS TO:• UNAUTHORISED PERSON• ANYONE YOU MIGHT FEEL DOES NOT UNDERSTAND THE

RESPONSIBILITY OF SECURITY REGULATIONS• EXTERNAL CONTRACTORS, COLLEAGUES OR GUESTS• ANYONE WHO HAS LOST THEIR OWN KEYS

• MASTER KEYS SHOULD BE KEPT ON A CHAIN ATTACHED TO PERSON

• IMPORTANT TO REPORT MISSING KEYS IMMEDIATELY

LOST PROPERTY

• HAND IN TO HOUSE KEEPING OT MANAGER• PLACED IN PLASTIC BAG TO PROTECT• CLEARLY LABELED WITH THE FOLLOWING DETAILS• DATE• LOCATION• NAME OF PERSON WHO FOUND THE ITEM• BRIEF DESCRIPTION OF ITEM• IF MONEY, LIST THE AMOUNT AND THE DENOMINATIONS

• INFORMATION SHOULD BE ENTERED INTO A LOST AND FOUND BOOK/COMPUTER DATA BASE

• IF VALUABLE, PLACE IN SAFE

FIRE

• STAY CALM• SET OFF FIRE ALARM, IF THERE IS ONE• TURN OFF THE POWER • ALERT CUSTOMERS AND GUIDE THEM TO THE NEAREST

ESCAPE ROUTE/EMERGENCY EXIT• CROUCH DOWN• IF NECESSARY PUT A WET TOWEL OVER YOUR MOUTH

AND NOSE AND STAY CLOSE TO THE WALL AS YOU EXIT

HANDLE SMALL FIRE

• ONLY TRY AND PUT THE FIRE OUT IF IT IS SMALL• SAFEST TIME – 1ST FEW SECONDS AFTER IT STARTS• 3 MINUTES – OUT OF CONTROL• IF YOU TRY AND PUT A FIRE OUT• TELL CUSTOMERS AND COLLEAGUES TO MOVE AWAY FROM THE

FIRE• MAKE SURE YOU KNOW WHAT IS BURNING• CHOOSE THE RIGHT KIND OF FIRE EXTINGUISHER• ATTACK THE FIRE WITH THE CORRECT FIRE FIGHTING EQUIPMENT• IF YOU HAVE NOT CONTROLLED THE FIRE AFTER 1 MINUTE, RAISE

THE ALARM AND FOLLOW EVACUATION PROCEDURE• MOVE OUT OF THE WAY WHEN THE FIRE BRIGADE ARRIVES• CLOSE ALL DOORS AND FOLLOW THE EVACUATION PROCEDURE• HAVE A CLEAR LINE OF ESCAPE

EVACUATION

• EVACUATION PROCEDURE• DIRECTIONS SHOULD BE PUT UP IN EVERY AREA• FIRE ESCAPE SIGNS AND EXIT NOTICES MUST BE DISPLAYED• DO NOT PANIC• ASSIST ANYONE WHO IS FRAIL, DISABLED, INJURED• GATHER AT NOMINATION ASSEMBLY POINT• ENSURE ALL GUEST AND STAFF ARE ACCOUNTED FOR• REASSURE ANYONE WHO IS ANXIOUS OR UPSET• IF LIVES ARE PUT AT RISK BY DANGEROUS SITUATIONS EVACUATE

THE BUILDING• FIRE• CHEMICAL SPILL• GASS LEAK • BOMB THREAT

GENERAL RULES

• FOLLOW EVACUATION PROCEDURE• STAY CALM• ORDERLY MANNER• FOLLOW EMERGENCY EXIT SIGNS• ADHERE TO ALL SAFETY AND EMERGENCY SIGNS• DO NOT USE LIFTS• DO NOT STOP TO COLLECT PERSONAL BELONGINGS• ASSIST ANY CUSTOMERS WITH DIFFICULTY• LISTEN TO INSTRUCTIONS• LEAVE BEHIND SHARP, BULKY OBJECTS THAT MIGHT HINDER PROGRESS• IF THE AREA IS SMOKE FILLED, GET CLOSE TO THE GROUND• ASSEMBLE WITH OTHER EVACUEES AT DESIGNATED ASSEMBLY POINT OR

LOCATION• WAIT UNTIL SUPERVISOR COMPLETES ROLE CALL• IF ANYONE REPORTED MISSING, FIREMEN WILL SEARCH