See If I Qualify

Referral InformationOther Applications

State of Washington Benefit Programs • Food and Cash assistance programs• Child Care Subsidy programs• In-Home Long Term Care Services• Assisted Living, Adult Family Home Care, Nursing Home, Hospice• Child / Family Institutional Care (Hospital / CLIP)• Developmental Disabilities Services• Classic Medicaid Health Care: 65+, blind or disabled• Medicare Savings Program • Medicare / Workers with Disabilities (HWD)

• Veterans Benefits Assistance

• Federal Earned Income Tax Credit (online application)• Free Application for Federal Student Aid (online application)• Women, Infants, and Children Nutrition Program (WIC)• Housing Assistance; Low Income Home Energy Assistance• Take Charge Family Planning; Tribal TANF• Vocational Rehabilitation Services• Child Support Services; Foster Youth Assistance

Apply NowOne-Stop Access to Many Services

City of Seattle Benefit Programs• Energy assistance programs• Child care program• Preschool programs• Weatherization assistance program

Benefit Programs That Can Be Accessed Online

Find ServicesFood

Cash

Housing

Utilities

Health Care

Legal Help

Veterans

Mental Health

Treatment Centers

Education

Employment

Children & Youth

Domestic Violence

Tribes

Long Term Care

Transportation

Eligibility Review Change ReportMid-Certification Review

Washington connection over view

Customers :

24 hour access to customer informationDecrease time in lobby and on phonePromote self sufficiencyInstant verification of benefits for other programsReplace Provider One cardCheck EBT balanceApply, renew and see important dates

WHY ACCESS SERVICES ONLINE

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CLIENT BENEFIT ACCOUNT

6

LEVELS OF PARTNERSHIP

• TWO LEVELS OF PARTNERSHIP• Host Organization• Assisting Agency

• TWO TYPES OF ACCESS • Public Access• Limited Access

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LEVELS OF PARTNERSHIP

Provide a self-service computer with an internet connection to Washington

Connection

Display / DistributeMarketing Materials

Level 1:Host Organization

402 (43%)

Display / DistributeMarketing Materials

Have staff, with Assistor level duties, available to submit an

application, renewal or change on behalf of the

customer by accessing the Partner Profile Account on Washington Connection

Level 2:Assisting Agency

539 (57%)

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LEVELS OF ACCESS

Provide own customers with access to marketing

materials and on-line access to Washington

Connection or an Assistor

Provide any visitors with access to marketing materials

and on-line access to Washington or an Assistor

Service Delivery Site location and details are posted online:

Public Access Directory

Limited Access Public Access

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WHY ACCESSING SERVICES ONLINE

Community Partners:

Receive marketing materials and invitation to free trainings, webinars, and community meetings

Opportunity to network with other partnering agencies

Provide customers with full service access to program information and benefits

Ability to create Partner Profile Account, complete and review client applications, assign cases to staff

Perform DSHS/HCA client SEARCH queries to better serve the customers

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1. Client consent is required: When assisted by a registered community based organization (assisting agency)

2. Before a community organization can be registered as an Assisting Agency, it is required to:

Establish a Profile and Data Share AgreementRequire staff to sign a Confidentiality Agreement every yearCreate a Secure Access Washington (SAW) AccountCreate a Partner Account (FREE of charge)

PROTECTING CONFIDENTIAL INFORMATION

Online Registration for New Community Partners

• We have identified a technical issue that is preventing the data transfer from occurring properly when certain Usernames were used by certified IPAs/Navigators.

• We’ve started working on resolving this issue so this feature can function properly in the future (planned for January 11, 2015 release).

• For consumers and clients, the “Handshake” appears to be working.

DATA TRANSFER FROM HPF TO WACON

• October 12, 2014 (currently in testing phase) • Add Mid-Certification Review information to Homepage, FAQ and Tutorial • Allow Client Benefit Account user to print benefit history with name displayed on the page • Provide more information for Client Benefit Account registration process • Update public access directory information • Remove phone interview question from the online application

• January 11, 2015 (currently in development phase) • Allow data transfer from HPF to WACON when username has a “-” sign • Add Voter Registration to online application, eligibility renewal, and change report • Add questions to online application for incarcerated mentally ill applicants • Incorporate School-Aged Children Child Care into online change report • Revise veteran status question to “I or someone in my home is a person who has served in

U.S. Armed Forces, National Guard or Reserves”

• Note: These enhancements will be implemented as scheduled if no unexpected issues surface.

ENHANCEMENTS HIGHLIGHTS

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GETTING ANSWERS

DSHS Customer Service Contact Center: 877-501-2233

DSHS Child Care Provider Unit: 800-394-4571

DSHS Classic Medicaid : 877-501-2233

DSHS Statewide Fax number to Imaging HUB: 888-338-7410

Washington Connection Customer Support: 360-664-4568waconnectioncomments@dshs.wa.gov

Health Care Authority Customer Service: 800-562-3022https://fortress.wa.gov/hca/p1contactus/

Health Care Authority Medical Eligibility Determination: 855-623-9357AskMagi@hca.wa.gov

Health Benefit Exchange Healthplanfinder Call Center: 855-923-4633www.wahealthplanfinder.org

Help

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GETTING SUPPORT IN PARTNERSHIPS

Washington Connection Community Partnership Contacts

DSHS Community Services Division – HeadquartersCorinna Adams, Program Manager(360) 725-4890, Corinna.Adams@dshs.wa.gov

Region 1Leslie Stickel, Community Access Consultant(509) 227-2227, Leslie.Stickel@dshs.wa.gov

Region 2Kathy Tan, Community Access Consultant(206) 272-2164, Kathy.Tan@dshs.wa.gov

Region 3 Jarret McGill, Community Access Consultant(253) 476-7040, Jarret.McGill@dshs.wa.gov