selling and doing good business
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SELLING AND DOING GOOD BUSINESS
An Engineers Guide to Business Developmentwww.ParallelProjectTraining.com
Copyright © All rights reserved.
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The outlook
Source: OECD Economic Outlook 11 March 2014.
Real GDP growth, in per cent
b 2013Q3 2013Q4 2014Q1 2014Q2
United States 4.1 2.4 1.7 3.1
Japan 0.9 0.7 4.8 -2.9
Germany 1.3 1.5 3.7 2.5
France -0.2 1.2 0.7 1.0
Italy -0.1 0.5 0.7 0.1
United Kingdom 3.4 2.9 3.3 3.3
Canada 2.7 2.9 0.5 2.4
G7 2.8 2.0 2.2 2.0
Euro area 31 0.5 1.2 1.9 1.4
1. Weighted average of Germany, France and Italy.
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Confidence is Increasing
Feb/
12
Apr/1
2
Jun/1
2
Aug/12
Oct
/12
Dec
/12
Feb/
13
Apr/1
3
Jun/1
3
Aug/13
Oct
/13
Dec
/13
Feb/
1440
50
60
40
50
60
Euro area Japan United Kingdom USA
Purchasing Managers' Indexes (PMI)
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Overall, most signs point to a continued underlying strengthening of the pace of growth in the major advanced economies, helped by accommodative
monetary policy and reduced fiscal drag.
Positive Economic Outlook
Among major emerging market economies the picture is more mixed, with some countries continuing to grow strongly while others.
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Sales view of Engineering Engineering view of Sales
Relative Perspectives
“I have never yet come across an engineer that can turn his hand to business.”
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Different Approaches to Business Development
Hunting Fishing
Farming Order takingExisting Customer
New Customer
Proactive Out-bound
ReactiveIn-bound
Normally repeat business is between 73% to 56% of total
sales
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Very strong brand icon Customers flock to
your door Compelling unique
selling proposition Marketing driven
approach Mostly B2C
Order Taking
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Farming
Level 4
Level 3
Level 2
Level 1 Commodity BrokerOh no!
Product / Service ProviderHelp!
Value AdderGetting better but don’t rest
Business PartnerYou have hit the big time!
The Customer Perception Ladder
What level are you at?
Does your customer think you are a:
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Customer Perspective Show that they are constantly
thinking about us Be active in bringing us new
ideas Be highly responsive to our
needs and problems Show sensitivity in working
with our decision making processes.
Support us with state of the art technology, products and processes.
Farming Care for and Cultivate the Account
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Suppliers Perspective Have a clearly defined strategy for
each key account Demonstrate that they have all
angles covered with an account management plan
Identify and manage key decision-makers
Understand how buying decisions are made
Use a process to actively manage the account
The aim is to grow the depth and scale of the relationship
FarmingProtect and Grow the Account
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Generate a list of targets Cold calling
Work with a pre-qualified list
Its a numbers game Appointment
Generation Networking
Social networking (linked-in)
Personal network
Hunting for New Customers
Hard work as it takes 7 to 10 contact before initial contact will
result in a sale.
So the targets have to be worth the effort.
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Proactive Sales Funnel
New customers are very expensive to acquire
The attrition rate can be very high
It takes time to establish the relationship and trust
Most bids are decided before the proposals go in
However new customers support a healthy business
New CustomerContract (1)
Bids (10)
Opportunities (20)
Leads (100)
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Understand the customer benefits and order winners.
Story board your response.
Understand your own weaknesses and turn them into strengths.
Understand your competitors strengths and counteract them.
Allow plenty of time and plan.
Tips for Bidding
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Capture Plan
Customer Analysis• What is the opportunity?• What is the scope? • What is the level of authority?• What does the customer think is
important?• Form of contract and legal review?• What are the risks?
Competitor Analysis• Strengths?• Weaknesses?
Capture Strategy• What do we know about this
customer?• Partners?• What are the order winning factors?
Capture Actions• Customer engagement• Meetings• Site tour• Proof of concept
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Heavily promote you business and let customers find you
Conferences Awards e-mail opt-in white paper
download Blogging Publications PR Search Engine Optimisation
Fishing for leads
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Different Approaches to Business Development
Hunting Fishing
Farming Order takingExisting Customer
New Customer
Proactive Out Bound
ReactiveIn-bound
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Action Plan
Hunting (relevance H / M / L) Fishing (relevance H / M / L)
Farming (relevance H / M / L) Order taking (relevance H / M / L)
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