ASTUDY ON

“ANALITICAL STUDY OF EMPLOEE WELFARE FACILITIES IN PNB.”

In partial fulfillment of the requirement for B.B.A. DegreeProgramme of BARKATULLAH University, Bhopal

GUIDED BY SUBMITTED BY Pratiksha chouasiya ADITYA KASHYAP

BBA 6 SEM (2007-2010)

VIDYASAGAR INSTITUTE OF MANAGEMENT VALLABH NAGAR, BHEL, BHOPAL (M.P.)

DECELARATION

I ADITYA KASHYAP student of BBA VI SEM, VIDYASAGAR

INSTITUTE OF MANAGEMENT, BHEL, BHOPAL, 2007-2010,

Batch 2007-2010, here by declare that the Project Report titled as “ANALITICAL STUDY OF EMPLYEE WELFARE FACILITIES IN PNB.” Is the out come of my own work & the same has not been submitted to any university institution For the award of any degree as professional diploma.

DATE ADITYA KASHYAP

PLACE B.B.A VI SEM

ACKNOWLEDGEMENT

It gives immense pleasure to record with deep sense of gratitude and heartily thanks Mr. SHUBHAM JAIN BBA 6ND SEM for his wholehearted cooperation and useful suggestions throughout the Study and project work.

Special thanks to MRS. PRATIKSHA CHOURASIA forgiving the

Information of that project. Very thanks to DR. VIKAS SARAF and all faculty members of VIM for their co-operation and guidelines.

THANK YOU to all the PNB employees & managers for giving me such valuable information to me as far as my project’s concern.

ADITYA KASHYAP

PREFACE

I feel pleasure in bring out the information of employee welfare facilities in Punjab national bank employee welfare is one of the most important activities in the world. It Provides jobs for millions of people, generate billions of dollars in world Wide revenues, and provides the basis for a multitude of related services and Support industries.

This industry is environment friendly. On the employer’s part initials phase of an employee‘s tenure has to be treated carefully. The employee & employer get familiar with each other. The management has to specify clearly the tasks & role of each employee so that every employee is aware that what is expected by them. Employee should be made of aware of right ways& the information communicated.

It is observed that an employee wants to influence the motivation for employees, which means getting them to do – want to do – what they know must be done.

CONTENTS

01. Introduction

02. Welfare activities adopted by PNB ltd.

03. Need of the study

04. Company profile

05. Objectives of the study

06. Scope of the study

07. Research Methodology

08. Data collection

10. Data tabulation

11. Data interpretation

12. SWOT analysis

13. Observation & findings

14. Limitation of study

15. Suggestions & recommendation

18. Conclusion

19. Appendix

1. BIBLIOGRAPHY

2. QUESTIONARE

INTRODUCTION OF EMPLOYEE WELFAREWelfare includes anything that is done for the comfort and improvement of employees and is

provided over and above the wages. Welfare helps in keeping the morale and motivation of the

employees high so as to retain the employees for longer duration. The welfare measures need not

be in monetary terms only but in any kind/forms. Employee welfare monitoring of working

conditions, creation of industrial harmony through infrastructure for health, industrial relations

and insurance against disease, accident and unemployment for the workers and their families.

Labor welfare entails all those activities of employer, which are directed towards providing the

employees with certain facilities and services in addition to wages or salaries.

EMPLOYEE WELFARE

As Human Resources professional, one must know the importance of meeting the needs

of the employees - keeping them happy means keeping lower employee turnover means better

productivity and decreased search costs.

Employee Welfare is a result of employee’s perception of how well their job provides

those things, which are viewed as important. It can be defined as a pleasurable or positive

emotional state resulting from the appraisal of ones job or job experience.

Personnel managers today concentrate their attention less upon working conditions and

employee welfare than upon other aspects such as selection. Training, remuneration and

industrial relations. Yet despite this change of emphasis, there is no doubt that facilities relating

to the security and status of employees and physical conditions under which they work, continue

to merit a considered company policy and appropriate company procedures.

Better working environment can act as a great employee retention tool. A few years ago,

this statement would have been limited to HR policies and the different incentives offered by a

company. However, in the present scenario, the emphasis is more on providing the best

infrastructure and good working conditions (like better hygiene) to retain employees. It is a

proven fact that the productivity of employees depends on their work surroundings and the

morale that they have. Most companies are trying to blend better facilities and pleasure with

work.

NEED FOR EXTENDING SOCIAL SECURITY AND WELFARE PROGRAME

1. EMPLOYEE DEMANDS: - Employees demand more & varied Type of fringe

benefits rather than pay hike because of fringe benefits rather than play hike because of

reduction in tax burden on the part of employees & in view of the galloping price index &

cost of living.

2. TRADE UNION DEMANDS: - Trade union compete which each other for getting

more & a new variety of fringe benefits to their members such as life insurance, beauty

clinics etc. if one union succeed in getting one benefits, the other union persuades the

management to provide a new model fringe. Thus, the competitions among trade unions with

in an organization result in more & varied benefits.

3. EMPLOYER’S PREFANCE: - Employers prefer fringe benefits to pay-hike, as

fringe benefits motivates the employees for better contribution to the organization. It

improves moral & works as an effective advertisement.

4. AS A SOCIAL SECURITY: - Social security is a security that the society furnishes

through appropriate organization against certain risks to which its members are exposed.

These risk contingencies of like accident & occupational diseases. The employer has to

provide various benefits like safety measures & compensation in case of involvement of

workers in accidents, medical facilities etc. with a view to provide security to his employees

against various contingencies.

5. TO IMPROVE HUMAN RELATION: - Human relations are maintained when the

employees are satisfied economically, socially & psychologically. Fringe benefits satisfy the

worker’s economic, Social & psychologically needs, whereas retirement benefits satisfy

some of the psychologically problems about the post- retirement life. However, most of the

benefits minimize economic problems of the employee. Thus, fringe benefits improve human

relation.

OBJECTIVE OF SOCIAL SECURITY AND WELFARE PROGRAM

1. To create & improves sound industrial relations.

2. To boost up employee morale.

3. To motivate the employees by identifying & satisfying their unsatisfied needs.

4. To provide qualitative work environment & work life.

5. To provide security to the employees against social risks like old age benefits & maternity

benefits.

6. To protect the health of the employees & to provide safety to employees against accidents.

7. To promote employees welfare by providing welfare measures like recreation facilities.

8. To create a sense of belongingness among employees & to retain them. Hence, fringe

benefits are called golden handcuffs.

9. To meet requirement of various legislation relating to Fringe Benefits.

COMPANY PROFILE

Punjab National Bank

Type Public (BSE, NSE:PNB)

Founded Lahore, 1895

Headquarters New Delhi, India

Industry

Banking

Insurance

Capital Markets and allied industries

ProductsLoans, credit cards, savings, investment

vehicles, insurance etc.

Revenue USD 2.32 billion (2005)

Website www.pnbindia.com

Punjab National Bank (PNB) was registered on May 19, 1894 under the Indian Companies Act with its office in Anarkali Bazaar Lahore. The Bank is the second largest government-owned commercial bank in India with about 4,904 branches across 764 cities. It serves over 37 million customers. The bank has been ranked 248th biggest bank in the world by Bankers Almanac, London. The bank's total assets for financial year 2007 were about US$60 billion. PNB has a banking subsidiary in the UK, as well as branches in Hong Kong and Kabul, and representative offices in Almaty, Dubai, Oslo, and Shanghai.

History 1895: PNB commenced its operations in Lahore. PNB has the distinction of being the

first Indian bank to have been started solely with Indian capital that has survived to the

present. (The first entirely Indian bank, the Oudh Commercial Bank, was established in

1881 in Faizabad, but failed in 1958.) PNB's founders included several leaders of the

Swadeshi movement such as Dyal Singh Majithia and Lala HarKishen Lal,[1] Lala

Lalchand, Shri Kali Prosanna Roy, Shri E.C. Jessawala, Shri Prabhu Dayal, Bakshi Jaishi

Ram, and Lala Dholan Dass. Lala Lajpat Rai was actively associated with the

management of the Bank in its early years.

1904: PNB established branches in Karachi and Peshawar.

1940: PNB absorbed Bhagwan Dass Bank, a scheduled bank located in Delhi circle.

1947: Partition of India and Pakistan at Independence. PNB lost its premises in Lahore,

but continued to operate in Pakistan.

1951: PNB acquired the 39 branches of Bharat Bank (est. 1942); Bharat Bank became

Bharat Nidhi Ltd.

1961: PNB acquired Universal Bank of India.

1963: The Government of Burma nationalized PNB's branch in Rangoon (Yangon).

September 1965: After the Indo-Pak war the government of Pakistan seized all the offices

in Pakistan of Indian banks, including PNB's head office, which may have moved to

Karachi. PNB also had one or more branches in East Pakistan (Bangladesh).

1960s: PNB amalgamated Indo Commercial Bank (est. 1933) in a rescue.

1969: The Government of India (GOI) nationalized PNB and 13 other major commercial

banks, on July 19, 1969.

1976 or 1978: PNB opened a branch in London.

1986 The Reserve Bank of India required PNB to transfer its London branch to State

Bank of India after the branch was involved in a fraud scandal.

1986: PNB acquired Hindustan Commercial Bank (est. 1943) in a rescue. The acquisition

added Hindustan's 142 branches to PNB's network.

1993: PNB acquired New Bank of India, which the GOI had nationalized in 1980.

1998: PNB set up a representative office in Almaty, Kazakhstan.

2003: PNB took over Nedungadi Bank, the oldest private sector bank in Kerala. At the

time of the merger with PNB, Nedungadi Bank's shares had zero value, with the result

that its shareholders received no payment for their shares.

PNB also opened a representative office in London.

2004: PNB established a branch in Kabul, Afghanistan.

PNB also opened a representative office in Shanghai.

PNB established an alliance with Everest Bank in Nepal that permits migrants to transfer

funds easily between India and Everest Bank's 12 branches in Nepal.

NEED OF THE STUDY

Quality of life at work place and living place contribute significantly in achieving the aims of the

Company. Tough times don’t last for long, but enduring the same seems almost endless in the

process. For the management and employees of organizations who have been struck by the whip

of recession, it is would still take some time for the ordeal to end. In the meantime, it is the

responsibility of the management to ensure that employee welfare initiatives should not be put on

the back burner in the name of cutting costs. Being prudent in spending is the key here, with

constant communication to ward off adverse rumors and protect employee sentiments.

It is not an easy task however to look beyond the profit margins and focus on employee

wellbeing in times of shrinking bottom line, but then that is perhaps the need of the times. There

are many organizations however who consider employee welfare as a hygiene issue.

Further, to the integration of the individuals and groups with the organization by

reconciling individual/group goals with organization in such a manner that the employees feel a

sense of involvement, commitment and loyalty towards it. Keeping these facts in view, the

Company has been endeavoring to improve the basic needs and facilities of the employees

OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE

To study the relationship between employee welfare schemes with reference to employee

performance.

SECONDARY OBJECTIVE

To analyze the employee welfare activities of PNB Ltd.

To check the performance level of employee of PNB Ltd.

HYPOTHESIS

H0- There is a strong impact between employee welfare activities of PNB LTD and level of

performance.

H1- There is not a strong impact between employee welfare activities of PNB LTD and level of

performance.

SCOPE OF THE STUDY

This research gives a chance for applications and testing of the theoretical study on the

real work situation. The student got the lesson of experience by meeting various sections of

people conducting on interview knowing opinion of employee tabulating interpreting and

analyzing the data collected and this will help the researcher in future for career building.

This project work also helps the student to get practical knowledge, which is performed by the

employee of the company. It helps the student to know the how HR people work in reality, how

they conduct the training programs, how they know that where is the need of the training for the

employee.

RESEARCH METHODOLOGY Research methodology is a way to systematically solve the research problems. A careful

investigation or inquiry especially through search for new facts in any branch of knowledge. The

study that has been used is conclusive and descriptive in nature. Descriptive research includes

survey and fact-finding enquiries of different kinds to test that weather staff are satisfied or not.

The descriptive study have been coupled with the conclusive study to make it more methodical

organized and through giving it approach. Collecting the primary data through survey and

questionnaire method does this.

SAMPLE DESIGN AND SIZE 50 Employee out of several departments of the PNB Ltd.

SAMPLING METHOD Random Sampling Method will be used.

TOOLS USED

There are many tools that can be used for the project work. Some tools are as follows:

Observation Method: - observation method is one of the tools used to collect the

primary data to get past and current information.

Through Questionnaire: - questionnaire can be varying effective tool for the data

collection it contains list of questions sent to the respondent.

Through Schedules: - by this schedule tool we can categories the people in a

different group to know the opinion about their work environment or about the

company.

Interview Method: - in the interview tool the questionnaire are pre-designed for

which the answers are to be obtained.

The two major tools have been used for the research work.

1) Questionnaire Method.

2) Interview Method.

TOOLS OF ANALYSIS

To know the response, I have used the questionnaire method in sample survey. If one

wish to find what people thinks or knows, the logical procedure is to ask them. This had led

human resource researchers to use the questionnaire technique for collecting data more than any

other method.

In this method questionnaire were distributed to the respondent and they were asked to

answer questions in the questionnaire. The questionnaires were structured non-disguised because

the questions, which the questionnaire contained, were arranged in a specific order besides every

question asked was logical for the study; no question can be termed as irrelevant.

DATA COLLECTION

The tasks of data collection begin after a research problem has been defined and research

design / plan chalked out. While deciding about the method of data collection to be used for the

study. The researcher should keep in mind two types of data primary and Secondary.

PRIMARY DATA SOURCES:

Through interaction with employees.

Through questionnaires filled from the consumer.

The data, which has been collected in this project work, was through close-ended questionnaire

and personnel interview.

1) QUESTIONNAIRE METHOD: - This method of data collection is quite popular,

particularly in case of big enquiries. The major part of my data collection was through

questionnaires, which were analyzed, and various conclusions were drawn. The information,

which has been collected from the PNB LTD, is also a close-ended questionnaire. As a source of

primary data questionnaire has been used which consist of 13 questions? The question has been

designed by determining all level of employee of the PNB LTD.

2) INTERVIEW METHOD: - The interview method has also helped in collecting the

information and helped to know about the opinion of the employee. With the help of personnel

interview, lot of information has been collected which were not possible by questionnaire

method. With the help of personnel interview it was easy to know the satisfaction and

dissatisfaction level of the employee and their opinion.

SECONDARY DATA SOURCES:

Through Internet, various official sites of the company.

Through pamphlets and brochures of the company

Journals & Magazine

AREA OF STUDY: PNB Ltd. Mandideep, Bhopal

LEVELS: Top & Middle Level of Management

DATA TABULATION & INTERPRETATION WITH

GRAPHS

Q.1. How many years have you been working with this organization?

Job Duration No. Of Respondents

1-2 10

1-5 20

5-10 16

Above 4

Interpretation: -

Out of 50% employee 10%employee says they have been working in PNB LTD

Industries for 1-2 year, 20% employees says they have 1-5 year experience, 16% employee says

they have 5-10 year experience and 4% employee they have more then this.

0%1%4%6%8%

10%12%14%16%18%

20%

1-to-2 1-to-5 5-to-10 Above

Respondent

Q.2. Are you aware about welfare facilities provided by your organization?

Response No. Of Respondents

Yes 30

No 6

Can’t Say 14

Interpretation: -

30% employee says they are aware of welfare program prevailing in the PNB Ltd, and

6% employee says that they are not aware of these facilities, and 14% employee say they don’t

have any about these welfare Program.

Respondent

YesNoCan't say

28%

12%

60%

Q.3. what are the welfare facility provide by your organization?

Facilities No. Of Respondents

Medical benefits -

Transportation -

Pension Facility _

All of the above 50

Interpretation: -

The employee of the PNB LTD say that they are getting all kinds of facility such as

medical, transport and pension facility also.

Respondent

Medical benefitTransportationPension All of the above

Q.4. Are you satisfied with these welfare facilities?

Facilities No. Of Respondents

Yes 28

No 14

Up to some extent 8

Interpretation: -

28% employee of the PNB LTD say that they are satisfied with the welfare facility

prevailing in the organization.14% employees say they are not satisfied & 8% employee say up

to some extent they are satisfied.

0

5

10

15

20

25

30

Yes No Up to Some Extent

56%

28%

16%

Q.5. Do you want any changes in these welfare facilities?

Facilities No. Of Respondents

Yes 34

No 16

Interpretation: -

34% employee says that they want change in welfare facility prevailing in the

organization & 16% employees are satisfied with the welfare facility.

Respondent

YesNo

32%

Q.6. Does these welfare facilities help you to increase or maintain your living standard?

Facilities No. Of Respondents

Yes 28

No 22

Interpretation: -

The opinion of 28% employee of the PNB LTD is that they think welfare program is helpful in

maintaining their living standard, and 22% employee thinks that it is not up to the mark.

0

4%

8%

12%

16%

20%

24%

28%

Yes No

Respondent

Yes

No

Q.7. Opinion of the employee regarding the welfare program weather it is helpful to improve their working skill or not.

Interpretation: -

32% employee says that the welfare programs are helpful in increasing their working skill, 8%

employee say that they are not that much helpful & 10% employees are not sure about the

answer.

Respondent

YesNoCan't say

Q.8. Does the organization intimate their employees or discuss with their employee before implementing new welfare plan?

Response No. Of Respondents

Yes 36

No 10

Cant Say 4

Interpretation: -

36% employee says that they are intimated whenever new welfare programs are

planned. 10% employee says no, & 4% employees are not sure about it.

0

5

10

15

20

25

30

35

40

Yes No Can’t Say

72%

20%

8%

Q.9. Does your company provide you any conveyance facility?

Response No. Of Respondents

Yes 50

No -

Interpretation: -

All employee of the PNB LTD says they conveyance facility are provided to them.

Respondent

YesNo

Q.10. Do you get any perks besides your salary?

Response No. Of Respondents

Yes 36

No 14

Interpretation: -

36% employee says that they get perks besides their salary and 14% employees are not

aware of these perks.

RespondentT

Yes

No

Q.11. Does your company provide old age and retirement plans?

Response No. Of Respondents

Yes 40

No 10

Interpretation: -

40% employee says that they have old age and retirement plan in their organization & 10%

employee says no.

Respondent

YesNo

Q.12. what are these old age and retirement plans?

Facilities No. Of Respondents

Medical benefits -

Jobs to Son/ Daughter -

Provident Fund _

Pension Plans -

All of the above 50

Interpretation: -

All the employee of the PNB LTD says that they have all these plans are available in

their organization.

Respondent

Medical benefit

Job toSon/daughterPF

Pension

All of the above

Q.13. what are the changes, which you want in your welfare program, or what is new facility, which you want?

Changes No. Of Respondents

Educational Facility -

Concern Facility -

Parties & Picnic _

All of the above 50

Interpretation: -

All the employees of the PNB LTD want all these changes in their welfare program.

Respondent

Educational facilityCanteen facilityParties & picnicAll of the above

The sampling method used for our questionnaire was the simple random sampling. The survey

was conducted in PNB LTD BHOPAL

S.Nowelfare activities

by PNB LTD

level of performance

1 Strongly 11 14agree

2 Agree 16 163 Neutral 8 114 Disagree 12 65 Strongly 3 3

disagreeTotal 50 50

Using the SPSS we have calculated the Pearson correlation calculated as 0.628380673

There is a mark significant correlation (r= 0.628380673) between employee welfare activities

of PNB LTD and level of performance at a 1% level for a two-tailed test, hence hypothesis is

supported.

DATA INTEPRETATION Out of 50% employee 10%employee says they have been working in PNB LTD

Industries for 1-2 year, 20% employees says they have 1-5 year experience, 16%

employee says they have 5-10 year experience and 4% employee they have more then

this. It interpret that company have to adopt some of the policy for retention of employee.

Out of 50% employee 10%employee says they have been working in PNB LTD

Industries for 1-2 year, 20% employees says they have 1-5 year experience, 16%

employee says they have 5-10 year experience and 4% employee they have more then

this.

The employee of the PNB LTD say that they are getting all kinds of facility such as

medical, transport and pension facility also. This means company has welfare activities

for the employee.

Majority of the employee of the PNB LTD say that they are satisfied with the welfare

facility prevailing in the organization.14% employees say they are not satisfied & 8%

employee say up to some extent they are satisfied.

Majority of employee says that they want change in welfare facility prevailing in the

organization & other employees are satisfied with the welfare facility.

The employee of the PNB LTD is that they think welfare program is helpful in

maintaining their living standard, and but some employee thinks that it is not up to the

mark.

Many employees say that the welfare programs are helpful in increasing their working

skill, other employee say that they are not that much helpful, & rest employees are not

sure about the answer.

o Majority employee says that they are intimated whenever new welfare programs

are planned.

All employee of the PNB LTD says they conveyance facility are provided to them.

Many employees say that they get perks besides their salary.

WELFARE ACTIVITIES ADOPTED BY PNB LTD WELFARE TRUST

Over and above various perks that are available we have formed a Welfare Trust, which

provides reimbursement of medical expenses for self and dependent. This Trust also meets the

loan requirement of Staff, Officers and Executives for housing needs.

SOCIAL RESPONSIBLE OF BUSINESS FUND

We have also created a "Social Responsibility of Business Fund" to provide Scholarship

to employees and children for higher education subject to certain excellence in academic

performance. Under the same scheme we also provide medical assistance to employees’

dependents

EMERGENCY ASSISTANCE

Likewise in certain special cases, in case of death of any employee in harness, we provide

financial assistance to the family of the deceased to tide over the financial crisis.

Broadly there are four basic types of benefits plans:

1- Pay supplements (Compensation for non working periods)

2- Insurance (Group insurance, medical insurance, LIC etc.)

3- Retirement Benefits and (This applicable in Govt. Sector only)

4- Services (Old age homes, Child care units etc.)

SWOT ANALYSIS

SWOT analysis is related with the strength, weakness, opportunity and threat of the company.”

STRENGTH: -

The strength of the PNB LTD Industry is its proper communication with the employee, which

makes the employee comfortable with the top management and with their job.

It also helps to improve working skills & makes the pleasant working environment.

WEEAKNESS: -

Most of the employees (worker) working in the PNB LTD Industry those are illiterate. Illiteracy

is also a big problem of a company, which disturbs the management of the company.

OPPORTUNITY: -

PNB LTD Industry has better opportunity in both the field, spinning and weaving.

THREAT: -

In the competition of the PNB LTD Industry, there are many big companies they may give the

strong competition to PNB LTD industries.

OBSERVATION AND FINDING

40% employees have 1-5 yrs working experience in PNB Ltd, Bhopal.

60% employee says they are aware of welfare program prevailing in the PNB Ltd,

Bhopal.

The employee of the PNB LTD say that they are getting all kinds of facility such as

medical, transport and pension facility also.

56% employee of the PNB LTD says that they are satisfied with the welfare facility

prevailing in the organization.

68% employee says that they want change in welfare facility prevailing in the

organization.

The opinion of 56% employee of the PNB LTD is that they think welfare program is

helpful in maintaining their living standard.

64% employee says that the welfare programs are helpful in increasing their working

skill.

72% employee says that they are intimated whenever new welfare programs are planned.

All employee of the PNB LTD industry says they conveyance facility are provided to

them.

72% employee says that they get perks besides their salary.

80% employee says that they have old age and retirement plan in their organization.

All the employee of the PNB LTD industry says that they have all these plans are

available in their organization.

All the employees of the PNB LTD industry want all these changes in their welfare

program.

60% of the employee of the PNB LTD have opinion about their welfare program is ok.

LIMITATIONS OF EMPLOYEE WELFARE SCHEMES

Certain limitations that were encountered during the survey were:

1). Limitation of time: Time was not enough considering the amount of work to be done. Thus

limitation of time was one of the major drawbacks of the study.

2). Sample size: Since it was a sample survey and not a census survey, the number of

respondent was too small to draw any conclusion from the research and hence the out come

of analysis cannot be considered as absolutely correct.

3). Non co-operation of employees: Reluctance on part of certain employees to show their

interest on the survey and give their true opinion regarding different parameters.

4). Lack of practical training: Due to lack of training, it was very difficult to develop the

research design and analysis the collected data.

5). Biased information: The study is based on the information gathered from the employee.

Therefore in such case it is possible that the information supplied might be biased because

the employee might have shown partiality towards their company and superiors.

6). Limitation of Language: The questions were asked to the employee that was easy to

understand but most of the employees were not able to understand because of the language

problem & illiteracy.

SUGGESTIONS & RECOMMENDATION

There are some suggestions, which will help in improving the welfare programs of the

PNB LTD industry.

There should be kind of interaction between the employee and the top-management in a

week/month, so that employee could come with their problem or could share their

problem, which will help to improve their working skill and make them comfortable with

their work.

There should be canteen facility for the employee and foodstuff should be supplied at

nominal prices, or clean lunchroom should be provided for the employee when canteen

facility is not available in the organization.

Company should try to organize parties or picnics in a year or occasionally these facilities

should be provided with a view to inculcating a sense of belongingness, openness, and

freedom, among employees. These activities help employees to understand others better.

Company can also provide non-monetary rewards to their employee. In addition to fringe

benefits management can provide different kinds of non-monetary rewards such as

awards include trophies, certificates, letter of appreciations for their better work etc.

Even in case a company is forced to take cost cutting measures, it should be taken in a

manner that direct impact on employees is kept to a minimum.

Organizations that resort to cost cutting measures directed at employees will lose good

talent, besides spoiling their brand image in the market. “Besides, higher attrition may

impact the business and clients, which will further have a negative impact on the overall

business strategy of the company,” added Kumar.

CONCLUSION

Employee welfare programs are also important part of every organization it helps to

motivated the employee & boost up the employee morale so that the organizational goal could be

achieved.

This welfare programs helps the management to motivate the employees by identifying &

satisfying their unsatisfied needs.

The data, which has been collected from the PNB LTD Industry, shows that the employees are

mostly satisfied with the welfare program prevailing in their organization but not fully satisfied.

They need some kind of changes in their welfare facilities they have some demands,

which they think that should be fulfilled by the management.

At last I would like to say that the employees of the PNB Ltd have freedom to work & they have fewer burdens as compared to other firm

APPENDIX

BIBLIOGRAPHY1. From Punjab national bank m.p.nagar & mandideep

2. SPSS 15.0 Command Syntax Reference 2006, SPSS Inc., Chicago Ill.

3. Raynald Levesque, SPSS Programming and Data Management: A Guide for SPSS

and SAS Users, Fourth Edition (2007), SPSS Inc., Chicago Ill. PDF ISBN

1568273908

4. George Argyrous, Statistics for Research: With a Guide to SPSS, Second Edition

(2005), SAGE UK, London. ISBN 1412919487.

5. J. L. Rodgers and W. A. Nicewander. Thirteen ways to look at the correlation

coefficient. The American Statistician, 42(1):59–66, Feb 1988.

Websites:

www.pnb.comwww.cityhr.comwww.wikipedia.comwww.quickmba.comwww.googe.co.inwww.shiksha.com/Mbawww.hrmguide.comwww.Hrnext.comwww.humanlinks.comwww.hr.com

QUESTIONNAIRE

In the context of a Master theses project, we are conducting a research to help us A STUDY TO

ANALYZE THE EFECT OF EMPLOYEE WELFARE SCHEMES ON EMPLOYEE

PERFORMANCE WITH REFERENCE TO PNB LTD BHOPAL. Please answer all of the

questions as objectively and honestly as possible you can. We would like to assure you that it

will take only about 10 minutes of your time to complete this questionnaire. Thank you in

advance for your help.

All information in this questionnaire will remain absolutely confidential and

anonymous and will be seen only by the people involved in the project. No other

parties will have access to your answers.

NAME OF THE EMPLOYEE or EMPLOYEES –

Mobile no.

Q.1. How many years have you been working with this organization?

Job Duration Tick

1-2

1-5

5-10

Above

Q.2. Are you aware about welfare facilities provided by your organization?

Response Tick

Yes

No

Can’t Say

Q.3. what are the welfare facility provide by your organization?

Facilities Tick

Medical benefits

Transportation

Pension Facility

All of the above

Q.4. Are you satisfied with these welfare facilities?

Facilities Tick

Yes

No

Up to some extent

Q.5. Do you want any changes in these welfare facilities?

Facilities Tick

Yes

No

Q.6. Does these welfare facilities help you to increase or maintain your living standard?

Facilities Tick

Yes

No

Q.7. Does the organization intimate their employees or discuss with their employee before implementing new welfare plan?

Response Tick

Yes

No

Cant Say

Q.8. Does your company provide you any conveyance facility?

Response Tick

Yes

No

Q.9. Do you get any perks besides your salary?

Response Tick

Yes

No

Q.10. Does your company provide old age and retirement plans?

Response Tick

Yes

No

Q.11 what are these old age and retirement plans?

Facilities Tick

Medical benefits

Jobs to Son/ Daughter

Provident Fund

Pension Plans

All of the above