seminarie 'sturen op effecten door slimme dashboards' 3 december 2015
TRANSCRIPT
Business Consulting. Grondig Anders.
Slimme organisaties …
Op wikipedia wordt een ‘smart(er) city’ omschreven als ‘a citythat uses digital technologies to enhance performance andwellbeing, to reduce costs and resource consumption, and toengage more effectively and actively with its citizens …’
Al deze hits hebben een grote gemene deler: slimmeorganisaties worden gelinkt aan technologie en data, terwijl hetzoveel meer zou moeten zijn …
MÖBIUS is ervan overtuigd dat technologie belangrijk zal zijn,maar dat organisaties die enkel inzetten op technologie nietzullen excelleren !
Business Consulting. Grondig Anders.
• Understand what is driving change
• Understand the system (‘market’) you are in
• Have a vision, mission (or ‘core purpose’, business objective and a plan
• Be able to measure performance and report on it in a meaningful way
Public sector strategy appears to be the same as private sector strategy – in both you need to be organizationally resilient, you
need to be able to anticipate and prepare for the future - and ideally you want to shape that future
Public vs. Private sector strategy
Business Consulting. Grondig Anders.
The challenges are very similar…
• Budget cuts
• Workforce shrinkage/recruitment difficult
• Demands from citizens/customers for better services – especially digital
• Efficiency, efficiency, efficiency!
Public vs. Private sector strategy
Business Consulting. Grondig Anders.
Both private and public organizations need strategy – but the purposes of public organizations are not the same as private
organizations
• Creating public value
• Achieving outcomes (results) in society
• Not only about delivering services or ‘products’
• Not really about competition
• Often about achieving outcomes through collaboration
• Need citizens to change their behaviours, not simply use services
Public vs. Private sector strategy
Business Consulting. Grondig Anders.
(After Prof Mark Moore)
Mandate/’upward management’/political confidence
Inside and outside the organization
The desired outcomes(The ‘profit equivalent’?)
Public sector and public value
Business Consulting. Grondig Anders.
Example: Drug rehabilitation
Measuring efficiency is easy:
1. Number treated (amount of effort)
2. Number who are in better health/not dead (quality of effort)
Measuring effectiveness is hard:
3. Number of clients drug-free after one year (amount of effect)
4. Percentage of clients drug-free after one year (quality of effect)
EfficiencyEffort
EffectivenessEffect
Business Consulting. Grondig Anders.
Why are we often poor at measuring effectiveness?
1. Because it’s hard to do
2. Because the political/senior mandate is often more interested in efficiency than effectiveness
3. Because effectiveness is often measured over 3-5 years or more, almost never a single year
4. Because effectiveness depends on other organizations and those unpredictable people the citizens doing their bit!
But…it’s important!
Business Consulting. Grondig Anders.
We too often measure too many things, muddling inputs, outputs and outcomes ...
1 Increase number of people supported into jobs (cumulative) 1,264 (Q1)975 (Q2)
(2,239 YTD)
2 Increase number of people supported to improve skills (cumulative) 6,377 (Q1)2,312 (Q2)
(8,689 YTD)
3 Reduce repeat incidence rate of domestic violence and abuse
35.6%
(12 months rolling Mar
2015)
35.9% - 5,450 cases
(12 months rolling Aug
2015)
4 Increase number of NHS health checks65.2%
(Q4 2014/15)
60.7% (4,313 actual)
(Q1 2015/16)
6Reduce number of people Killed or Seriously Injured (KSI) in road traffic accidents
(cumulative)72 (Q1)
86 (Q2)
(160 YTD)
7 Increase provision of free welfare and debt advice 6,284 (Q1)4,636 (July-Aug)
(10,920 YTD)
9 Reduce number of entrants into the youth justice system 569 per 100,000 599 per 100,000
10aAchieve the housing growth target (new homes, conversions and extra care
housing) (cumulative)
620 homes
(Projected Q1)
(2,867 homes projected
2015/16)
1,408 homes
(Q2 projected)
(2,867 homes 2015/16
projected)
10b Achieve the housing growth target (net reduction of empty properties)444 reduction
(May 2015)
824 reduction
(August 2015)
19 Safely reduce the number of children who need to be looked after1,257
(May 2015)
1,248
(August 2015)
20aReduce percentage of 16-18 year olds not in education, employment or training
(NEET)
7.2% (1,626)
(May 2015)
7.2%
(July 2015)
20b Reduce city-level percentage of not known records (NEET)2.8%
(May 2015)
2.5%
(July 2015)
25 Reduce number of CYP killed and seriously injured on the city's roads (cumulative) 6 (Q1) 9 (Q2)
(15 YTD)
26 Safely reduce the number of CYP with child protection plans657 (40.7/10,000)
(May 2015)
600 (37.4/10,000)
(August 2015)
27 Increse breastfeeding maintenance at 6-8 weeks 51.3% (2013/14) 49.3% (2014/15)
30
Increase percentage with good achievement at end of primary school
Percentage of pupils achieving a level 4 at KS2 in reading test, writing teacher
assessment and mathematics test (combined measure)
77%
33 Increase percentage of new school places in good and outstanding schools100%
(2014/15)
100%
(Sept 2015)
36 Reduce number of fixed-term exclusions from school
346 (primary)
3,588 (secondary)
2014/15 academic year
39 Reduce teenage pregnancy rates (per 1,000 women aged 15-17)
30 per 1000 women
aged 15-17
(March 2014)
29.4 per 1000 women
ages 15-17
(June 2014)
43 Reduce proportion of 10-17 year olds offending1.0% - 652 young people
(Jan-Dec 13)
1.0% - 641 young people
(Apr 14-Mar 15)
Key performance indicators for strategic reporting Latest result for
October 2015 reporting
BEST
CO
UN
CIL
PLAN
201
5-16
OBJ
ECTI
VES
Best Council Plan 2015/16 KPIs: October 2015
KPIs: how we'll know if we've made a difference
Obj
ecti
ves
City KPIs - how well is Leeds doing
Obj
1: S
uppo
rtin
g co
mm
unit
ies
and
tack
ling
pove
rty
Obj
2: P
rom
otin
g
sust
aina
ble
and
incl
usiv
e ec
onom
ic
grow
th
Obj
3: B
uild
ing
a ch
ild-f
rien
dly
city
NoLatest result for July
2015 reporting
Business Consulting. Grondig Anders.
The solution lies in…
13
Measure effect (outcomes) AND effort (inputs and activities)
Understanding that ‘heaven’ may be
reduced demand for a service, and reduced
funding for it.
Understanding the difference between management information
and outcome measurement
Reporting clearly and simply about outcomes
(effect)
Understanding the system, not just the
problems
Business Consulting. Grondig Anders.
Good public strategy …
Your strategy should tell you what desired outcomes (‘results’) you are trying to achieve, and therefore what you should measure
These outcomes are not achieved by a single agency, municipality or government
They are achieved by the system as a whole, and above all by citizen’s actions and behaviours
So a strategy has to be clear, simple and it has to say what the desired outcomes are in a way that makes sense to everyone