seminário transporte e negócios groundforce portugal€¦ · overview key figures (2014) flights...
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Good Morning!
Seminário Transporte e NegóciosGroundforce Portugal
Porto, 22 de Outubro de 2015
We are the national leading ground handling services provider, present in the Airports of Lisbon, Porto, Funchal and Porto Santo,
with 65% market share and over 40 years of experience.
We have a strong and complete set of skills, distinctive in any area of the globe, and we are able to meet your needs with
customizable, efficient and ideal value for money services.
We are internationally certified in the most relevant categories, having lead the way in some of them and remaining forward ever
since.
Overview
Overview
Key Figures (2014)
Flights handled (mvts.) 163.802
Passengers handled 16.700.752
Cargo Handled (ton.) 98.939
Permanent Staff 2.300
Customer Airlines Over 150
Training Sessions 1940
Vision and Mission
Our Vision
To be the most trustworthy handling services provider, offering its clients high standards of Service Quality.
Our Mission
-quality services provider, operating in a modern and competitive society, in which is critical satisfying all the Stakeholders:
To guarantee its customers a high standard of satisfaction and consistency of services; To develop, to train and to motivate its People; To contribute for a better World through its Social Responsibility policies; To deliver value to the Shareholders through an income-producing Company and to prepare for the future based on the
Sustainable Development principles.
Organization
Company Structure
CEO ∙ COO ∙ CFO
Legal AffairsBrand &
Communication
Lisbon
GSE
Management and
Engineering
Audit,
Organization and
Quality
CommercialHuman
ResourcesIT Financial
Safety and
Inspection
Porto
Porto Santo
Board
Madeira
(Funchal)
Quality Policy
To Groundforce Portugal, Quality means:
-
- To continuously improve service quality and customer satisfaction and maximize process efficiency;
- Complying with the Quality standards agreed upon with the customers. The standards are constantly monitored with the aim of supplying information for the revision of the Quality System and the Quality goals.
Service Quality Key Indicators (2014):
Baggage delivery time (minutes)First Bag 14
Last Bag 25
Passenger Satisfaction 92%
Bags Left Behind (1000 Pax) 2
Punctuality 95%
AwardsOur Customers and other independent entities have distinguished us with the following awards:
EXAME Magazine 10th Best Company to Work (2014)
3rd Best Large Company to Work (2014)
Ground Handling Intl.: Ramp Safety Award Europe 2014- Gothenburg
APG, 2014:
British Airways, 2014:
Air Nostrum, 2014: Porto recognized Best Station 2014
Thomson Airways, 2014:
Air Nostrum, 2013: Porto recognized "Best Turnaroud Station 2013"
Sunwing, 2012: Porto recognized "Best Network Station 2012"
Air Nostrum, 2012: Porto recognized "Best Turnaroud Station 2012"
Thomson Airways, 2012: Funchal and Porto Santo "Station with the best service quality"
Monarch, 2012: Funchal and Porto Santo awarded "SPH Champions"
United Airlines, 2012: "United Airlines Silver Award"
Emirates, 2012:
Safety and Security are always first
Groundforce Portugal is ISAGO certified since 2008. We have a well established risk control system, based on the following documents:
- Risk Assessment Manual- Protective Equipment Manual - SERM - Safety and Emergency Response Manual- SHEM - Safety, Health and Environment Manual
We daily coordinate with airlines and airport entities to ensure that all the safety procedures are taking place to guaranty the safe operation of the aircrafts.
Groundforce Portugal is committed to provide the highest security standards for passengers, staff, airport partners and suppliers at all airports and facilities where we are present.
Security procedures in force are being evaluated continuously in order to refine processes capable of delivering improved security services.
Safety & Security
People
Do Excellent, Show Excellence
Groundforce Portugal is proud for its practices in People Management and promotes, recognizes and encourages, in all of its business processes, the systemic integration between the Employee, the Citizen and the Individual.
Our Services
Our Services
We provide solutions for every service, on the ground, for the aviation business.
Ground Handling & Cargo
Management FacilitiesPassenger ServicesRamp and Baggage ServicesLoad Control, Communications and Flight OperationsCargo and Mail Warehousing ServicesSupport ServicesRepresentation, Supervision and Co-ordinationVIP LoungesPersonalized Assistances
Specialized Services
ConsultingTrainingGSE Management and Engineering
Our Services
Passengers
- Passenger check-in- Through check-in with most airlines via Edifact links- Security screening- Excess baggage collection- Lost and found (baggage facility)- Passenger boarding and disembarking- Irregularity handling - Quick Transfers- Customer Service Desk
Our Services
Ramp and Terminal
- Baggage loading and unloading- Baggage collection and delivery- Cargo and mail loading and unloading- Baggage sorting in terminal- Pushback, towing and repositioning- Air start, ground power, cabin heat and ACU- Aircraft cleaning- Toilet and water services- GSE maintenance- Supervision
Our Services
Cargo Services
- Warehousing- Cargo acceptance- Customs entries- Cargo transfers- Sorting- Pallet build and break- Aircraft loading- Import clearance- Freight sales and freight deliveries- Document control- Mail handling- Values and dangerous goods handling- Express service
Our Services
Lounges
Groundforce has developed the Blue Lounge project in order to directly operate VIP Rooms in airports.
A moment between the sky and earth where the passengers have access to an exclusive environment while waiting for their flights.
Our Services
Personalized Assistances
The Personalized Assistances service is meant for Passengers with high standards in terms of comfort, discretion and time management - regardless of airline or ticket class.
We offer you a wide range of services that aim to make the Passenger's experience at the airport the most enjoyable, relaxing and efficient.
Our Services
Specialized Services
Groundforce Portugal has an internationally recognized experience in project management, consulting and training, supported by professional and experienced staff members, always regarding the market and its customers' needs.
We are prepared to endeavor the business model that best suits each situation, each airport and each country.
Contract
management
- Full or partial operational management
Loan Management - Professionals loan for management functions or collaboration
in specific areas
Consultancy Services - Process definition and implementation (administrative and
operational)
- Quality processes and certification support
Training Services - Different training solutions (operational processes,
equipment, systems and technologies, and so on)
Our Services
Professional Training
With the experience, professionalism and know-how of our staff, we believe that we can make a fundamental contribution to training in Ground Handling.
Groundforce Academy was created in 2006 as a professional training centre which provides a vast range of courses in the various areas of the Handling sector:
Passenger Handling: Check-in and boardingPassenger Handling: ReceptionLoad ControlCargo HandlingRamp HandlingBaggage HandlingAirside SafetySecurityDangerous Cargo IATA (All Categories)Cargo Handling: Live AnimalsHuman Factors
Our Services
Equipment Management and Engineering
- Equipment planning for operational and maintenance purposes- Equipment assessment and inspection- Asset management- Maintenance contracts management- Equipment hire management- Transport arrangements management- Equipment specification (pre-purchase)- Refurbishment of used equipment- ULD management
International Experience
We are ready to work in any area of the globe with a team of skilled consultants, with experience in several cultures, business models and specific requirements
Morocco Angola Mozambique Brazil
• Station Management • Station Management• Quality• Corporate Services• Operations• GSE Management and
Engineering
• IT Systems• Corporate Services• GSE Management and
Engineering
• Corporate Services• Operations
Guinea-Bissau Nigeria
• Consultancy• Training
• Training
Customer Expectations
(compared with other means of transport)
CARGO SECURED & SAFE
CARGO ON TIME
AIR CARGO : Customer expectations?
SWIFT HANDLING
AIR CARGO : Customer expectations?
Key Factors?
AIR CARGO: Key Factors
SWIFT HANDLING
Suitable Airport infrastructures and services for Air Cargo Handling (both Aircrafts and Trucks)
AIR CARGO: Key Factors
AIRPORT CARGO COMMUNITY
Gather all Cargo players and create an Airport Cargo Community/Committee
Individually, we are one drop. Together, we are an ocean.
- Ryunosoke Satoro
AIR CARGO: Key Factors
SWIFT HANDLING
Suitable Airport infrastructures and services for Air Cargo Handling (both Aircrafts and Trucks)
Privileged and dedicated accesses for Aircraft and Truck Operation
Dedicated parking positions for freighters, preferably near Cargo Terminals
Provide adequate slots for Cargo Operation (if applicable)
Invest in proper structures (suitable for Air and Truck Operation), with efficient intermodal interfaces
Attractive Airport Taxes for all Cargo Agents: Handlers, Airlines and Forwarders
AIR CARGO: Key Factors
FOCUS IN SPECIAL CARGO
Temperature Sensitive Product
Pharma
Perishable
AIR CARGO: Key Factors
FOCUS IN SPECIAL CARGO
Live Animals Handling
AIR CARGO: Key Factors
FOCUS IN SPECIAL CARGO
Special Operations
Towards efficiency
Cargo 2000 (C2K)
.
C2K developed a system of shipment planning and performance monitoring for air cargo based on common business process and milestones definitions.
Today800,000 shipments Airport-to-Airport monthly.
Through industry collaboration, C2K provides the end to end standard process and quality management to continuously improve the value of airfreight for our customers.
Cargo 2000 (C2K)
What is C2K providing to members today?
methodology
A tool to provide enhanced track & trace functionalities, including management of irregularities, and proactive alerts in case of deviation from transport plan
A tool to define, improve and standardize internal processes following best practice recommendations and define common processes and procedures with industry partners in the supply chain including facilitation of standard SLAs
A tool to prepare for implementation of paperless transportation processes such a efreight/e-AWB C2K was developed with paperless Cargo in mind
Groundforce Portugal is Cargo 2000 GOLD MEMBER
Cargo 2000 (C2K)
Groundforce Air Cargo Focus Group
Information Technology (IT)
Information Technology (IT)
Working Together with International Players
Groundforce is partner of Eurosky project, a research project, partly-funded by the European Commission, to develop a Single European Secure Air-cargo Space
EUROSKY will deliver a high impact programme for improved air-cargo security and facilitation to safeguard international supply chains and the security of citizens whilst fostering international co-operation and a broad stakeholder engagement from all segments of the industry.
EUROSKY brings together 22 partner organizations, representing a broad cross-section of the European air cargo and research sector, in a user led consortium capable of providing solutions for by industry.
Information Technology (IT)
Working Together with International Players
Rapiscan: profiling cargo accepted, in order to develop a an enhanced screening algorithm Objective: decrease number of black spot alarms;
DARC ALARM: Term invented by Rapiscan that means Dense Area Recognition Capability
Rapiscan: detection systems
Groundforce Project:IT system thatsupport E-CSD
Information Technology (IT)
CSD: Consignment Security Declaration
Why E-CSD?
An electronic certificate comprised in a FWB message
Paperless strategy
Cost reduction
Tracking (who secured what consignment, how and when)
Several Layers of information (Security Departments or Authorities can view in real time copy of screened image)
Can be printed out from the electronic message, to be used within players that do not have a compatible IT system
Thank you!
your future is to create
- Abraham Lincoln