senate president 409 the capitol 404 south monroe … south monroe street tallahassee, florida...

February 1, 2011

Honorable Mike HaridopolosSenate President409 The Capitol404 South Monroe StreetTallahassee, Florida 32399-1100

Honorable Dean CannonSpeaker of the House420 The Capitol402 South Monroe StreetTallahassee, Florida 32399-1300

Dear President and Speaker,

Pursuant to the provisions of HB 5501, the Department of Highway Safety and Motor Vehicles, in conjunction with the Florida Tax Collectors and the Florida Association of Counties, have developed this plan for the transi-tion of all driver license issuance services to the county tax collectors who are constitutional officers under s. 1(d), Art. VIII of the State Constitution.

We appreciate the continuing cooperation of these partners in the delivery of these services to Florida residents throughout our great state.

Sincerely,

Julie L. Jones Executive Director

3Driver License Transition Plan • 2011

Section Pages

ExecutiveSummary............................................................................................................................................................................................5

1.Introduction.....................................................................................................................................................................................................7

2.Timeline.............................................................................................................................................................................................................82.1LeaseExpirationDatesandProposedTransitionDates.....................................................................................................92.2CountyStatusandEstimatedTransitionDates....................................................................................................................102.3PreferredServiceInformationfromtheTaxCollectors....................................................................................................122.4TimelineDiagram.............................................................................................................................................................................13

3.PolicyandOversight..................................................................................................................................................................................143.1TransitionofServices......................................................................................................................................................................153.2DepartmentOversightofRulesandLaws.............................................................................................................................193.3QualityAssuranceProgram.........................................................................................................................................................193.4BusinessIntegrityUnit...................................................................................................................................................................19

4.Services............................................................................................................................................................................................................204.1TypesofServices..............................................................................................................................................................................214.2MinimumMandatoryServiceRequirements.......................................................................................................................244.3ThirdPartyTesting...........................................................................................................................................................................24

5.RegionalServiceCenters...........................................................................................................................................................................265.1Recommendation............................................................................................................................................................................275.2Options.................................................................................................................................................................................................28

6.DHSMVStateFacilities................................................................................................................................................................................296.1CurrentInventory............................................................................................................................................................................306.2SubleaseProcessforPrivatePartyLeases..............................................................................................................................306.3AssignmentandSubleaseProcessesofStateLeases........................................................................................................306.4DispositionofStateOwnedFacilities......................................................................................................................................306.5DispositionofPrivateSectorLeasedFacilities.....................................................................................................................31

7.EmployeesandStaffing............................................................................................................................................................................327.1TransitionofDHSMVMemberstotheTaxCollectors........................................................................................................337.2Oversight.............................................................................................................................................................................................337.3DepartmentStaffingNeeds........................................................................................................................................................34

8.RevenueSharingModel.............................................................................................................................................................................358.1FundingandTaxCollectorCostAnalysis................................................................................................................................368.2ProjectedStateSavings.................................................................................................................................................................378.3RevenueSharingModel................................................................................................................................................................37

9.Equipment......................................................................................................................................................................................................389.1ExpirationofCurrentContract...................................................................................................................................................399.2StateSuppliedDriverLicenseEquipmentInformation...................................................................................................399.3EstimatedEquipmentNeeds......................................................................................................................................................409.4TransitionofStateEquipment....................................................................................................................................................409.5CurrentContractualRequirements..........................................................................................................................................40

Index

4 Driver License Transition Plan • 2011

10.Training...........................................................................................................................................................................................................4110.1TrainingRequirements................................................................................................................................................................4210.2MonitoringDeliveryofTraining..............................................................................................................................................4310.3CurriculumDevelopment..........................................................................................................................................................4310.4TrainingLocations.........................................................................................................................................................................4310.5FutureTrainingNeedsforTaxCollectorEmployees........................................................................................................44

11.SupportServices.........................................................................................................................................................................................4511.1MotoristServicesHelpDesk.....................................................................................................................................................4611.2OASIS,QueuingSystemandMVN..........................................................................................................................................46

12.LegislativeRecommendations.............................................................................................................................................................4912.1RuleMakingAuthority................................................................................................................................................................5012.2TechnologyFee..............................................................................................................................................................................5012.3DriverLicenseServiceCharge..................................................................................................................................................5012.4SmallCountyExemption............................................................................................................................................................51

13.IntegratedMotoristServicesInformationSystem........................................................................................................................5213.1DepartmentResponsibilitiesandComingChange........................................................................................................5313.2ObsoleteComputerSystemsandTechnology..................................................................................................................5313.3FutureGoalforIntegratedMotoristServicesSystem.....................................................................................................5313.4TheChallenges...............................................................................................................................................................................54

14.Appendices...................................................................................................................................................................................................55Appendix3ADriverProtectionAct.................................................................................................................................................56Appendix3BPinellasCountyQualityAssuranceProgram....................................................................................................60Appendix3CDepartmentQualityAssuranceProgram..........................................................................................................76Appendix4ACurrentTaxCollectorServicesChart...................................................................................................................86Appendix6AInventoryofDepartmentDriverLicenseOffices...........................................................................................91Appendix6BOperatingCostsChart...............................................................................................................................................93Appendix6CPrivateSectorSublease............................................................................................................................................96Appendix6DStatePropertyAssignmentsandAssumption.............................................................................................102Appendix6EStatePropertySublease.........................................................................................................................................106Appendix8AEstimatedDriverLicenseCostFundedbyCounty.....................................................................................118Appendix8BCountyRetainedRevenues..................................................................................................................................120Appendix8CPotentialServiceChargeIncome.......................................................................................................................122Appendix8DCostStudyMethodology......................................................................................................................................126Appendix9AEstimatedEquipmentNeedsperCounty......................................................................................................130

Section Pages

Index


Duringthe2010Legislativesession,statelawmakersrequiredtheDepartmentofHighwaySafetyandMotorVehicles,theFloridaTaxCollectors,Inc.,andtheFloridaAssociationofCountiestodevelopaplantotransitionallfront-linedriverlicenseissuanceservicestotheTaxCollec-torsbyJune30,2015.

ThisreportistheresultofthatrequirementandcontainsinformationfortheeffectivetransferofdriverlicensingservicestotheTaxCollectors.Basedonthefindingsofthisreport,thegoaloftransitioningservicesbyJune30,2015,isachievableandFlorida’sTaxCollectorsareready,willing,ableandcommittedtothetransitionasevidencedinpartbythefactthatmanyTaxCollectorsalreadyprovidefront-lineservices.

Throughoutthisreport,youwillnotethattheprimarygoalsareto:1)ensuresafeandsecureDLservice-provisionandto2)provideexcellentcustomerservice,3)efficiency(one-stopshopping),4)accountability,5)uniformityand6)responsiveness.TheSenateTransportationCommit-teeReportofSeptember2008providesthatTaxCollector“participationinprovidingthese[DL]servicesisessentialinmaintainingorimprovingcustomerservice”andthattheLegislatureshould“adjustthedriver’slicenseandIDcardfeestructuretopromotemoretaxcollectorpartici-pationinprovidingdriver’slicenseandIDcardservices.”1Thisreportpresentsafundingmodelthat,inadditiontohelpingmeettheimportantgoalsoutlinedabove,pro-videsasubstantial(ofupto$18millionannually)savingstotheState.

Thisreportfurtherpresentsahybridoutsourcingmodelthatcombinesthebestoftheprivatesector(i.e.noap-propriation,charge-for-servicebasedfunding,costcuttingmeasures,increasedcustomerservice,lessbureaucracyandincreasedresponsiveness)andthebestofthepublicsector(accountability,securityandauditing).

TheDepartmentandTaxCollectorsengagedinseveralfact-findingactivitiestodevelopthetransitionplan,toin-cludeacomprehensiveCostAnalysisStudy(www.flhsmv.gov/CostAnalysisStudy.pdf).Thestudyestablishescurrentcostsanddeterminesifadditionalfundingisneededtoprovideservicesonarevenueneutralbasis.Thestudyin-volved23TaxCollectorsusingacalculatedcostperminutebasedonactualexpensesforeachTaxCollectorforoneyear.Thecostperminutewasthenappliedtoeachdriverlicensetransactionoractivitytodeterminethecost.ThemethodologyforthestudyisfullydescribedinAppendix8Dofthisreport.ThecostanalysisindicatesthatTaxCol-lectorsarespendingapproximately50percentmorethan

1 Note further that OPPAGA reported similarly that: “the tax collector fee structure is a reported impediment to expanding outsourcing and the Legislature may wish to consider a service fee increase to encourage greater participation.” Department of Highway Safety and Motor Vehicles Outsourcing and Privatization Options of Driver Licensing Services, Dec. 7, 2007.

theyarereceivingfromthecurrentfeereimbursementsystemfordriverlicenseservices.

Inaddition,theDepartmentandTaxCollectorsconduct-edathoroughNeedsAssessmentSurvey(www.flhsmv.gov/NeedsAssessmentSurvey.pdf)todeterminewhattheTaxCollectorswillrequireastheymoveforwardinthetransitionprocess.ThesurveysoughttheTaxCollectors’opiniononvariousissues,suchasfunding,staffing,facili-ties,RegionalServiceCentersandequipmentallocation.Thesurveyincludedfeedbackfrom56ofthe67CountyTaxCollectors,38thatcurrentlyconductdriverlicenseservicesand18thatdonot.

TheDepartmentandtheTaxCollectorsalsocreatedaTaxCollectorTransitionManual(www.flhsmv.gov/Tran-sitionManual.pdf)toassistTaxcollectorsastheypreparetoexpandorengageinthetransitionprocess.DHSMVandtheTaxCollectorshavemadeeveryefforttoprovidethebestreportcontenttothelegislativebodythatwillbeassessingthisrecommendationandmakingdecisionsregardingthefutureofdriverlicenseservices.Thestudycomponentsandactionshaveassistedindefiningthe14sectionscontainedinthisreport.

TaxCollectorshaveunanimouslyvoicedthattheyarethemostlogicalandsecureoutsourcingoptionavailabletoconductdriverlicenseservices.TaxCollectorshavebeentransitioningtheseservicessince1996andareinfullagreementwithtakingtheproposedstepstofullyassumetheservicestoassureconsumers’personalinformationandcredentialingremainssecurealongwithsupportingthepublicsafetyonourroadways.

Executive Summary

www.flhsmv.gov/NeedsAssessmentSurvey.pdf

www.flhsmv.gov/TransitionManual.pdf

www.flhsmv.gov/CostAnalysisStudy.pdf


Section 1Introduction


Duringthe2010Legislativesession,lawmakerspassedHouseBill5501,whichincludesthefollowing:

“ItistheintentoftheLegislaturethatthecompletetransitionofalldriverlicenseissuanceservicestotaxcol-lectorswhoareconstitutionalofficersunders.1(d),Art.VIIIoftheStateConstitutionbecompletednolaterthanJune30,2015.ThetransitionofservicestoappointedcharterCountyTaxCollectorsmayoccuronalimitedbasisasdirectedbythedepartment.”

Thebillfurtherstated,“Thedepartment,inconjunctionwiththeFloridaTaxCollectorsAssociationandtheFloridaAssociationofCounties,shalldevelopaplantotransi-tionalldriver’slicenseissuanceservicestothecountytaxcollectorswhoareconstitutionalofficersunders.1(d),Art.VIIIoftheStateConstitution.ThetransitionplanmustbesubmittedtothePresidentoftheSenateandtheSpeakeroftheHouseofRepresentativesonorbeforeFebruary1,2011.Thetransitionplanmustincludeatimelinetocompletethefulltransitionofalldriver’slicenseissuanceservicesnolaterthanJune30,2015,andmayinclude,butisnotlimitedto,recommendationsontheuseofregionalservicecenters,interlocalagreements,andequipment.”

ThebillformalizesanongoingtransitionofdriverlicenseservicesfromtheDepartmentofHighwaySafetyandMo-torVehiclestothevariousTaxCollectors,whichbeganin1996,whentheSarasotaCountyTaxCollectorandtheDe-partmentofHighwaySafetyandMotorVehiclesenteredintoanagreementdesignatingthecountytaxofficeasadriverlicenseissuanceagentfortheStateofFlorida.Thepartnershipoccurredafterseveralyearsofbudgetreduc-tionshadreducedthenumberofstateoperateddriverlicenseofficesfrom172to149byDecember1995.

ThedownsizingoftheDivisionofDriverLicensescre-atedaneedforadditionalservicelocationswithimprovedservicelevelsfortheresidentsofFloridatoreceivethevitalservice,andsomeTaxCollectorsagreedtoassistaslicens-ingagentsfortheState.ThefirstofficeopenedonAug.1,1996,andprovidestheresidentsofFloridawithaone-stopshopformotorvehicleanddriverlicenseservices.Withthesuccessoftheinitialventure,theMarion,HillsboroughandPinellasTaxCollectorssoonbecamelicensingagents,too.

Since1996,theDepartmentofHighwaySafetyhascontinuedtoexpandandtransitionservicestovariousTaxCollectorsthroughoutthestateasTaxCollectorsagreedtoassumeservicesinpartorcompletely.AsofJan.1,2010,driverlicenseserviceswerebeingofferedbyTaxCollectorsin48countieswithatotalof138offices.In30ofthosecounties,theTaxCollectoristheexclusivedriverlicenseissuanceagent.

Itisimportanttonotethatdriverlicenseofficesprovidemanyservicesbeyondtheissuanceofcredentialsandlicensingdriverstoourresidents.Examplesincludethemajorityofapplicationsforvoterregistrationandenroll-

Section 1Introduction

mentintotheselectiveservicesystem.Thefacilitiesalsocollectdonationsfor14charitableorganizationsandoffercustomersavenuetoregisterasorganandtissuedonors.Driverlicenseofficesalsoplayaroleintheenforcementoflawsthatdealwithschoolattendance,underagesmoking,childsupport,sexualpredatorsandoffenders,worthlesschecksandmore.Whiletheadditionalservicesarenotpartofthecoremissionofdriverlicenseoffices,theyareatimeconsumingelementofthedutiesthattheofficesperform.

ThisreportoutlinesaplantocompletethetransitionofdriverlicenseissuanceservicestotheremainingTaxCol-lectorsbyJune30,2015.Includedinthisreportare:nRecommendationsfromtheDepartmentofHighwaySafetyandMotorVehiclesconcerningthetransitionwithinputfromtheFloridaAssociationofCountiesandtheFloridaTaxCollectorAssociation.nRecommendationsforrevenuesharingnRecommendationsforstatutorychangesneededtoeffectivelytransitionservicesnRecommendationsfortheDepartment’scontinuedoversightofissuance


Section 2Timeline


Section 2Timeline

Forty-eightTaxCollectorscurrentlyoffersomelevelofdriverlicenseservices.ThirtyofthoseTaxCollectorsarethesoleproviderofDLservicesinthepoliticalsubdivi-sion.Twenty-oneTaxCollectorsofferservicesconsideredtobefullDLserviceproviders,whichincludesLevelIandLevelIIasdefinedinthisreport(seesection4).ThegoalofacompletetransitionbyJune30,2015,isobtainableandassomeTaxCollectorsmaynotyetbeproficientinoffer-ingbothlevelsofservicetheDepartmentandTaxCol-lectorshavecreatedaplanthatincrementallyallowsforthecompletetransitionasrequiredbylaw.Thiswillhelpassurequalityandintegrityforserviceandproduct.Ofthe37countieswhereTaxCollectorsarenotthesoledriverlicenseprovider,17havestateofficessupplementingtheTaxCollectoroperateddriverlicenseoffices.InfivesmallcountiesneithertheStatenortheTaxCollectorsoperateDLoffices.

DHSMV Leased Facility Information

County ADDRESS CITY Office Term

Expiring Close date

Palm Beach 14570 S Military Trail Delray Beach P02 6/30/2010 8/25/2010 St. Lucie 3220 US 1 Fort Pierce P09 7/31/2010

Okaloosa 115-D NW Racetrack Rd Fort Walton

Beach A07 11/6/2010

9/24/2010 Hendry 943 West Sugarland Highway Clewiston N05 11/30/2010 8/12/2010 Lake 305 Skyline Drive Suite 1 Lady Lake G09 7/23/2011 7/23/2011 Hillsborough 14610 Livingston Avenue Tampa K03 8/31/2011 9/31/2011 Bay 237 West 15th Street Panama City B10 9/30/2011 9/30/2011 Lee 413 NE Van Loon Lane Cape Coral N02 12/31/2011 6/24/2010 Santa Rosa 2748 Gulf Breeze Parkway Gulf Breeze A05 4/12/2012 9/30/2011 St. Lucie 6578 NW Selvitz Road Port St. Lucie P08 5/20/2012 5/20/2010 Indian River 110 S US Highway 1 Vero Beach H06 7/31/2012 5/31/2011 Manatee 3611 First Street E Bradenton M01 7/31/2012 3/24/2011 Polk 930 Lily Ave Haines City L04 7/14/2013 Lake 2400 S. US Hwy 27 Clermont G04 3/31/2014 Seminole 290 East Market Place Winter Springs G06 3/31/2014 Clay 868 Blanding Blvd Orange Park E09 7/15/2014 7/31/2010

Walton 1045 US. Highway 331 South Defuniak Springs

A08 9/27/2014 5/31/2012

Polk 692 Hwy. 60 West Lake Wales L03 11/18/2014 2/23/2011 Jackson 2918 Pennsylvania Avenue Marianna 1U2 11/25/2014 6/30/2011 Orange 11764 East Colonial Ave Orlando G02 4/16/2015 Broward 7201 W Oakland Park Blvd Lauderhill R03 6/30/2015 Citrus 1020 NE 5TH Ave Crystal River L09 8/31/2015 2/28/2011 Okeechobee 1857 Highway 441 SE Okeechobee H07 10/31/2015

Hillsborough 2042 A. James Redman

Parkway Plant City K06 12/31/2015

6/30/2011

2.1 Lease Expiration Dates and Proposed Transition Dates

TheDepartmentleasesmanyofthefacilitiesthatcur-rentlyhousestateDLoffices.Themostidealsituationistotransitionservicesinthevariouscountiesatthetimewheneachleaseexpires.However,theremaybesitu-ationswheretheTaxCollectorselecttoacceptservicespriortothecurrentlease’sexpiration.Inthissituation,theLegislaturewouldneedtonon-appropriatefundingforspecificlocationsonaspecifieddate.Also,someTaxCol-lectorsmaychoosetoassumetheleasefromtheStateifthelocationandfacilitymeettheirneedsandtheirfund-ingpermits.

Inothersituations,theTaxCollectorsmaynotbereadyorabletoacceptserviceswhenthecurrentleaseexpires,andtheDepartmentmayrequestfundingtomaintainDLservicesinaparticularcountyuntilatransitionofservicescanoccur.However,theDepartmentplanstomakeeveryefforttotransitionservicesinconjunctionwiththeex-pirationdatesofthecurrentleases.ThefollowingchartprovidesinformationontheDepartment’sleasedfacilitiesthatwillbeinvolvedinthetransition.

County ADDRESS CITY Office Term Expiring Close datePalm Beach 14570 S Military Trail Delray Beach P02 6/30/10 8/25/10Okaloosa 115-D NW Racetrack Rd Fort Walton Beach A07 11/6/10 9/24/10

Hendry943 West Sugarland

HighwayClewiston N05 11/30/10

8/12/10

Lake 305 Skyline Drive Suite 1 Lady Lake G09 7/23/117/23/11

Hillsborough 14610 Livingston Avenue Tampa K03 8/31/119/31/2011

Bay 237 West 15th Street Panama City B10 9/30/11 9/30/11

Lee 413 NE Van Loon Lane Cape Coral N02 12/31/11 6/24/10

Santa Rosa2748 Gulf Breeze

ParkwayGulf Breeze A05 4/12/12

9/30/11

St. Lucie 6578 NW Selvitz Road Port St. Lucie P08 5/20/12 5/20/10

Indian River 110 S US Highway 1 Vero Beach H06 7/31/12 5/31/11

Manatee 3611 First Street E Bradenton M01 7/31/12 3/24/11

Polk 930 Lily Ave Haines City L04 7/14/13Lake 2400 S. US Hwy 27 Clermont G04 3/31/14Seminole 290 East Market Place Winter Springs G06 3/31/14Clay 868 Blanding Blvd Orange Park E09 7/15/14 7/31/10

Walton1045 US. Highway 331

SouthDefuniak Springs A08 9/27/14

5/31/12

Polk 692 Hwy. 60 West Lake Wales L03 11/18/14 2/23/11

Jackson2918 Pennsylvania Avenue

Marianna 1U2 11/25/146/30/11

Orange 11764 East Colonial Ave Orlando G02 4/16/15

Broward7201 W Oakland Park

BlvdLauderhill R03

6/30/15

St. Lucie 3220 US 1 Fort Pierce P09 7/31/15Citrus 1020 NE 5TH Ave Crystal River L09 8/31/15 2/28/11

Okeechobee 1857 Highway 441 SE Okeechobee H07 10/31/15

Hillsborough2042 A. James Redman

ParkwayPlant City K06 12/31/15

6/30/11

Hillsborough 10137 E Adamo Drive Tampa K05 2/28/16Palm Beach 10134 Indian Town Rd Jupiter P11 10/8/17 7/1/11


Takingintoaccountthethreecountiesthathaveap-pointedTaxCollectors,Miami-Dade,BrowardandVolusia,34TaxCollectorswouldneedtocompletethetransitionofservicesbyJune30,2015.Beginningwiththecurrentfis-calyearandassumingthatnocountiesoptoutofprovid-ingservices,anaverageofsevenormoreTaxCollectorsneedtofullytransitioneachyear.Thesoonertransitionsoccur,themorelikelyitwillbethatthetransitiondateismetwithTaxCollectorsfullyabletotakeonallspecifiedDLservices.

2.2 County Status and Estimated Transition Dates

Currently Tax Collector Exclusive: Baker Hendry St.JohnsBradford Jefferson SumterCalhoun Lafayette SuwanneeCharlotte Lee TaylorClay Levy UnionCollier Liberty WakullaColumbia MarionDeSoto MartinDixie MonroeFlagler NassauHamilton PascoHardee Putnam Counties with No Driver License Offices:Franklin Glades WashingtonGilchrist Madison Counties where DHSMV and Tax Collectors Offer Driver License Services:Bay Hillsborough OsceolaBrevard IndianRiver PalmBeachCitrus Leon PinellasDuval Manatee SantaRosaEscambia Okaloosa SarasotaHernando Orange Seminole Counties with DHSMV Only: Alachua Holmes PolkBroward Jackson St.LucieGadsden Lake VolusiaGulf Miami-Dade WaltonHighlands Okeechobee

2010-2011 Transitions: Brevard Gadsden OkaloosaCitrus Hendry PalmBeach(partial)Clay IndianRiver Polk(LakeWalesonly)Columbia Manatee SantaRosa(Miltononly)

Section 2Timeline

StaffmembersfromtheDepartmentofHighwaySafetyandMotorVehicleshavebeenactivelydiscussingandnegotiatingthetransitionofDLserviceswiththevariousTaxCollectorsduringthepastseveralyears.Negotiationswillcontinueandintensifyduringthecomingmonthsandyearstoensurecompliancewiththelegislativedeadline.Thelistingbelowshowsthecurrentstatusofthesene-gotiations,aswellascommitmentswehavefromvariouscountiesastowhentheywillassumeDLservices.

Continued


2011-2012 Transitions: Alachua Hillsborough PolkBay Jackson SantaRosa(GulfBreeze)Duval Lake(LadyLake) WaltonGulf MadisonHernando PalmBeach 2012-2013 Transitions: Escambia Seminole HighlandsLake St.Lucie 2013-2014 Transitions: NothingPending 2014-2015 Transitions: NothingPending 2015 or Undecided Transition Dates: Franklin Hillsborough Pinellas (threeremainingoffices)Gilchrist Holmes SarasotaGlades Okeechobee Washington Orange

Whilethedatesshownforthefuturefiscalyearsaretentativeandsubjecttochange,theyreflectthecom-mitmentsthevariousTaxCollectorshavemadetotake

overservicesintheircounties.ThefollowingmapandtheFigure1TimelineinSection2.4furtherillustratetheincrementalplan.

Section 2Timeline


Section 2Timeline

BasedonfeedbackfromTaxCollectors,smallcountiesshouldhavetheoptiontoapplyforexceptionfornotpro-vidingDLservices.FloridaStatutes120.52(1)(19)definesasmallcountyasanycountythathasanunincarceratedpopulationof75,000orless.SeveraloftheState’ssmallestcountieslacktheresourcestoofferadditionalservicesduetoalackoffacilities,staffingandrevenues.RequiringtheTaxCollectorstoprovideadditionalservicesmayadverselyimpacttheirabilitytoprovideessentialcountyservices.Inaddition,theremaybecountiesthatarenotfinanciallyabletoassumetheservices,whichmaybeconsideredaswell.

Basedonthemostrecentpopulationestimates,30countiesmeetthedefinitionofasmallcounty.However,ofthose30counties,19havedriverlicenseservicespro-videdexclusivelybytheTaxCollectors,andsixothershaveservicesprovidedbyDHSMV.Thereareonlyfivesmallcountieswheredriverlicenseservicesarenotcurrentlyavailable.Countiesthatmeetthe“smallcounty”definitionarehighlightedinyellowonthemapthatfollows.

TheabilitytoenterintoaninterlocalagreementwithaneighboringTaxCollectormayhelpTaxCollectorsinsmallcountiesprovidedriverlicensingservices.Wheregeographicallyfeasible,smallcountyTaxCollectorscouldenterintoagreementstoprovideserviceatreducedcostbysharingfacilities,employeesandotheroperationalexpenses.

2.3 Preferred Service Information from the Tax Collec-tors

ArecentNeedsAssessmentSurveyallowedtheTaxCol-lectorstovoicetheirconcerns,bothindependentlyandasawhole.SurveyresultshavebeeninformativeonhowtobestmanagethetransitiontoTaxCollectorsasthesolu-tion.TheSenateTransportationReportof2007citedandsupportedthatthebestsolutionforDLserviceprovision

istheFloridaTaxCollectors,Inc.anditsmemberswhoarealreadygearedtowardthefulltransitionandimplementa-tionofthelaw.

TheTaxCollectorsreceivedtheNeedsAssessmentSurveyduringthesummerof2010.Ofthe67countiessurveyed,57or85percentrespondedtothesurvey,pro-vidingtheirinputontheirneedsandexpectationsduringandafterthetransitionofdriverlicenseissuanceservices


totheTaxCollectors.Nearlyhalf(47percent)respondedthattheyagreed

withfullytransferringalldriverlicenseservicestotheTaxCollectors.Inaseparatequestion,54percentfavoredtransferringlimiteddriverlicenseservicestotheTaxCol-lectors.ThesurveyindicatesthatcountiesbelievetheyarenotadequatelyfundedfortheDHSMVservicestheyprovide.Amajority(84percent)statedthatthefundingreceivedisinadequate.Ofthosethatcurrentlyconductdriverlicenseservices,allindicatedthattheyarenot

adequatelyfunded.Ofthosethatdonotconducttheservices,61percentsaidtheyarenotadequatelyfundedforotherservicestheycurrentlyprovide,specificallymotorvehicleservices.

Ifadequatefundingwereprovided,79percentoftheTaxCollectorsthatcurrentlyprovidelimitedserviceswouldbewillingtoexpandtofullservice.Ofthe57countiesresponding,onlyfivesaidtheywouldnotbeinfavorofprovidingexclusivedriverlicenseservicesintheirrespec-tivecounties.AdditionalinformationonservicesmaybefoundinSection4.

Section 2Timeline

Transition Timeline


Section 3Policy and Oversight


Section 3Policy and Oversight3.1 Transition of ServicesPurpose

Theplansetsouttotransitionfront-linecustomerser-vicedeliveryfromtheDepartmentofHighwaySafetyandMotorVehiclestotheCountyTaxCollectors.TheDepart-mentwillestablishpoliciesandproceduresandprovidetraining,guidance,assistanceandoversightusingQualityAssurancethroughcomplianceauditstofulfillitsobliga-tions.Contact/Tax Collector Liaison

TheDepartmenthasappointedaTaxCollectorLiaisontostreamlinecommunicationandassistTaxCollectors.TheliaisonisavailabletohelpcoordinateandfacilitatethetransitionforeachTaxCollector,aswellasassistthemaftertheyareissuingdriverlicensestocustomers.Vari-ousdivisionswithintheDepartmentareinvolvedwithdriverlicensetransitions.Forexample,HumanResourcesworkswithourmembersforpotentialjobplacement.FacilitiesManagementisanotherbusinessunittheDe-partmentemploysduringofficetransitions,specificallywhenDHSMVclosesanoffice.TheLiaisonisthepointofintakeandcoordinateswithintheDepartmenttoprovideaccurate,consistentandtimelyanswersand/orsolutionsfortheTaxCollectors.Transition Plan

TheDepartmentworkswitheachTaxCollectortoprepareanimplementationplanthatwillensurethemostseamlesstransitionpossible.EachTaxCollectorhasuniqueneedsandconstituents;therefore,weworktogethertoprepareacustomizedimplementationplanforeachnewofficeopening.TheDepartmentusestheNeedsAssessmentSurveytodeterminethestatusandviewoftheTaxCollectorandtheneedsofhis/hercounty.TheDepartmentthenusesthatinformationtoplanakick-offmeetingbetweentheTaxCollectorandtheTaxCollec-torLiaison.Thisisthefirststepintheprocesstodiscusslicensingservices,issuancefigures,equipmentcostsandrevenue.TheDepartmentandtheTaxCollectorworktogethertoprovidethefollowinginformation:

1. InordertoprovideTaxCollectorsthebestinformationpossible,theDepartmentpresentstheTaxCollectorwiththefollowinginformationondriverlicensestaffintheircounty:

a.Salary--currentemployeesalaryhistoryb.Lengthofservicec.Currentbenefitsd.Leavebalancese.Performanceappraisalsforuptothepasttwoyearsf.Recordeddisciplinaryactions(willincludeactionsfor

excessivetardiness)Note:EachTaxCollectorusestheirownbusinessmodel

toaddresstheseissuesandnegotiatefutureemploymentwithstaffmembers.

Tax Collectors who choose to offer jobs to DHSMV employees may provide the following information:

1. Information on salary and benefits2. Coordinate date of termination and date of new

employment 3. Organizational structure and position description

State Examiner NotificationTohelpminimizeanxiety,itisimportantthattheDe-

partmentproactivelytalkwithDepartmentstaffintheimpactedarea.ShortlyafterlearningthataTaxCollectorisinterestedinofferingdriverlicenseservices,theDepart-mentreviewstheresultsoftheirNeedsAssessmentSurveytohelpplanforafirstmeeting.ThentheDepartmentschedulesameetingfortheDivisionofDriverLicensesDirectororadesignatedrepresentativetomeetwiththeaffectedDepartmentpersonneltomakethemawareoftheavailableoptions.MembersreceiveacopyoftheDriverLicenseTransitionManualatthemeetingtoan-swermanyquestionstheymayhave.IftheTaxCollectorisinterestedinhiringstatepersonnel,theTaxCollectorLiaisonschedulesameetingbetweentheTaxCollectorandthoseemployees.Oftenthetwomeetingstakeplaceonthesameday.TheDepartmentnotifiestheaffectedemployee(s)assoonaspossibleaftertheTaxCollectormakeshiringdecisions.

2. Agreement:TheDepartmentprovidesasamplecopyofacon-

tractualagreementbetweentheDepartmentandaTaxCollectorandreviewswiththeTaxCollectortoensurehe/sheunderstandsexpectationsoutlinedinChapter322,FloridaStatutes,andspecificallyChapter322.02Legislativeintent;administrationandChapter322.135Driver’slicenseagents.

Agreement Preparation and ExecutionTheDepartmentandtheTaxCollectorprepareandex-

ecuteanagreement.Thedocumentoutlinestherespon-sibilitiesoftheDepartmentandtheTaxCollector,aswellastrainingrequirements,cost,paymentandremittanceprocess,adherencetopoliciesandprocedures,andadher-encetooperationrequirements.Otheritemscoveredintheagreementarerecordkeepingrequirements,termina-tionoftheagreementandsafeguardstopreventmisuseofinformation.

3. Statistics and Annual Revenue Projections: TheDepartmentprovidestransactioninformationand

estimatedrevenuefromdriverlicensetransactionstotheTaxCollectorfortheircountytoassistthemwithplanningandbudgeting.

4. State Facility Information and Operational Cost:Achartisprovidedtothetaxcollectorslistingfacility

informationandoperationalcosts.


5. Leases:• Evaluatetermsoftheleases• StateandCountydecideiftheCountyorTaxCollec-

torwillassumetheleaseoriftheStatewilldiscon-tinuefundingsotheleaseterminates

• ProvidecontactinformationforlessorsothatTaxCollectorscancontactthemtodeterminecontinu-ingorchangesinleasetermswiththetransferoftheleasetotheCountyorTaxCollector

• Ifanewleasefacilityisnecessary,theStateassiststheTaxCollectorwithdeterminingneedsforspace,parkinganddrivingtestfeasibilityinthearea

• StateandCountyorTaxCollectorguidelinesapply• Providecontactinformationforutilitiesandcostsfor

budgeting• IftheTaxCollectorrequestsanextension,determine

andcommunicatethefeasibilityoftherequest

Driver License Equipment Cost, Footprint and Order-ing Information

SeeDriverLicenseTransitionManual(www.flhsmv.gov/TransitionManual.pdf).

6. Provide Contact Information for the various service portals available to the Tax Collector for the transition and beyond (also in the Manual)

7. Discuss services to be offeredDeterminewheretheTaxCollectorisintheprocess: NewtoDriverLicense Currentlyprovideslimiteddriverlicenseservices OffersfullservicedriverlicenseservicesEstablishthepersonalizedtimelineforimplementation

accordingtooverallplanexpectations.Note:Eachmodelrequiresdifferentinformationor

guidance

Site Survey, Physical Security Survey and Driver Li-cense Equipment

TheDepartmentconductsasitesurvey,includinganeedsassessment,todeterminetheamountandplace-mentofequipment,spacerequirementsandcabling,electricalorremodelingneeds.TheDepartmentcontactstheTaxCollectormanagementandtechnologypersonneltoscheduleadateandtimetoconductthesitesurveyandthesecuritysurvey.TocomplywiththefederalRealIDAct,aPhysicalSecurityAnalysisofalldriverlicenseissuancefacilitiesisrequired.Thepurposeofthesecurityanalysisistoidentifygapsinsecurityandmakethenecessarycorrec-tions.

Aftercompletionofthesitesurvey,theDepartmentprovidesalistofrecommendedequipmenttotheTaxCollectorbasedontheneedsassessmentandtheofficelayout.AnofficeInformationandInstallationChecklistis


completed.Section9addressesspecificinformationre-gardingequipmentrequirements.Feesforequipmentarebasedonthesupplier’scurrentequipmentpricing.WhentheDepartmentclosesanofficeandtheTaxCollectoras-sumesservicesinthearea,theDepartmentnegotiatesthetransferofstateofficeequipmentapplicabletoconduct-ingspecifieddriver’slicenseservicestotheTaxCollector.

Aftercompletionofthesecuritysurvey,DepartmentstaffreviewresultswiththeTaxCollector,andtheyde-velopaplantoresolveanydeficiencies.

Note:Thesitesurveyappliesonlyifalocationexists.TherequirementsdeterminedduringasitesurveywillbemadeavailabletotheTaxCollectoriftheyarejustbegin-ningtheprocessandthesitehasnotyetbeencompleted.

Equipment Contract, Payment, Order and Install Schedule

CurrentlytheTaxCollectorsubmitspaymentfordriverlicenseissuanceequipmentintheformofacheckmadepayabletoDHSMV.(TheDepartmenthasacontracttoleasetheequipmentfromL1.)Thepaymentissubmittedwiththesignedcontract.Next,theequipmentisorderedandtheinstallisscheduled.Deliverytimefortheequip-mentisusuallyeightto10weeks.Schedulingtheinstal-lationisajointeffortbetweentheDepartmentandtheTaxCollector,workingtowardaconvenienttimeforbothandensuringappropriatestaffmembersareavailableandpresent.ManyinstallationsarecompletedoveraweekendtominimizedowntimeandtoworkoutanyissuesthatmayarisebeforeopeningonMondaymorning.Theinstal-lationoftenbeginsonaFridayafternoon.However,theDepartmentalsoworkswiththeindividualTaxCollectortominimizethedowntime.Equipmenttestingandbriefonsitefollowinstallation,andthenhands-ontrainingforofficemanagementstaffandfront-linestaffmembersthattypicallylastsfourhours.

TheDriverLicenseTransitionManualprovidesarefer-encefortheTaxCollectortohelptheirstaffthroughtheprocessandindefiningtheirequipmentandelectricalneeds.

Background Check and Florida Driver License Informa-tion System Password

TocomplywiththefederalRealIDAct,DepartmentandTaxCollectorstaffmembersmustundergoafingerprintbasedbackgroundcheck.Theymustcompleteandsub-mitaBackgroundCheckForminconjunctionwithaFDLISAuthorizationRequestform.(FloridaDriverLicenseIn-formationSystemisthenameofthecomputeroperatingsystemusedforalldriverlicensetransactions.)Theformsaresubmittedforeachstaffmemberwhowillaccess,issueordirecttheissuanceofadriverlicenseandtheauthoriza-tionfeeis$43.25perperson.

TaxCollectorsandapplicablestaffmustcompleteaFD-LISAuthorizationFormbeforetheyreceiveasecurelogintoFDLIS.Loginsarenotgivenuntilthememberpasses

www.flhsmv.gov/TransitionManual.pdf


thefingerprintbasedbackgroundcheck.Therefore,werecommendcompletingthebackgroundcheckandfingerprintingprocessassoonaspossible.Inmostcases,previousDepartmentpersonnelwhobecomeTaxCollec-toremployeeshavealreadycompliedwiththefingerprintbasedbackgroundcheckanddonotneedtogothroughtheprocessagain.Insomeinstances,backgroundchecksrequiredbyTaxCollectoragenciesmaysatisfyRealIDActrequirements.

Note:TaxCollectorscanhavebackgroundchecksandfingerprintingdonethroughtheirownsourceiftheymeetthefederalrequirements.

TrainingTheDepartment’sLearningandDevelopmentOffice

trainsTaxCollectorpersonnel.ADHSMVtrainingrepre-sentativecontactsthedesignatedTaxCollectorrepresen-tativetodevelopatrainingplanfordriverlicensesservicesonceaninstalldatehasbeenscheduled.

TheTaxCollectorandtheDepartmentprepareatrain-ingscheduletoensureTaxCollectoremployeesobtaintherequiredclassroomandhands-onissuancetraining,aswellastrainingontheInventoryManagementSystem.ThetrainingscheduleisbaseduponthetypeofservicesbeingprovidedbytheTaxCollectoroffice.TheDepart-


mentstronglyencouragesthateveryonereceivehands-ontraininginadriverlicenseissuanceofficepriortoopeninganewoffice.

TrainingisaddressedintheTaxCollectorAgreementasfollows:“TheTaxCollectoragreestoensurethatitsexam-inersandmanagersattendallmandatorydriverlicensetrainingscheduledbytheDepartmentinordertomeetthesamequalifications,educationandtrainingstandardsasDepartmentexaminersandmanagers,totheextentnecessaryinprovidingalldriverlicenseservicesofferedtobeconsistentwithstateandfederallaws.TheTaxCollec-torwilladheretosuchpolicies,proceduresandoperatinginstructionsissuedbytheDepartmentwithregardtodriverlicensefileaccessandinput.”

Note:AscountysizeandpopulationvarysodoestheabilityofTaxCollectorstoprovidetraining.ThesituationvariesfromTaxCollectortoTaxCollector.WhilesomeoftheTaxCollectorsinlargecountiesmayhavefulltrainingsectionsthatarewellversedindriverlicenseissuance,oth-ersmayhavenotrainersandlittleinstitutionalknowledge.Theymustrelyonamoreseasonedemployeetotraintheneworlessexperiencedemployees.Somerelysolelyonthestatetrainerstoprovidetheirtraining.Atthistime,resourcesarelimitedforboththeStateandTaxCollectorsinmanycases.TheStateisrequiredtoprovidethemanda-torytraining.


Section 3Policy and Oversight3.2 Department Oversight of Rules and Laws

Chapter322.02(2),F.S.,chargestheDepartmentofHighwaySafetyandMotorVehicleswiththeadministra-tionandenforcementoftheprovisionsofalldriverlicenseissuancelaws.

Basedonthisstatutoryauthority,theDepartmentisresponsiblefor,butnotlimitedto,thefollowing:

•Compliancewithallapplicablestateandfederallawsdealingwithcredentialing

•CompliancewiththeDriverPrivacyProtectionAct(Ap-pendix3A,page56)

AlltrainingrelatedtocredentialingunlessDepartmentapprovedtrainingisbeingconductedbyTaxCollectortrainers.

•Developingandimplementingpoliciesandprocedures•QualityAssuranceandMotoristServicesauditstoen-

surecompliance•Internalfrauddetectionanddeterrenceincooperation

withtheTaxCollectorsasAgents•Customerinquiriesregardingprocedureandlaw•TechnicalAssistance

3.3 Quality Assurance ProgramTheDepartmentandmanyTaxCollectorsuseQualityAs-

suranceProgramstohelpensurehighservicelevelsfortheresidentsofFlorida.ExamplesoftwooftheseprogramsareinAppendix3B,page60,thePinellasTaxCollectorsQAProgram,andAppendix3C,page76,theBureauofDriverLicenseFieldOperationsQAProgram.Someofthegoalsoftheprogramsare:

•Clarifyemployeeresponsibilityandaccountably.•Provideachannelofcommunicationateverylevel.•Discoverwhatisworkingandwhatisnot-sharesuc-

cessandfixwhatisnotworking.•Standardizeofficeoperationsthroughoutthestate.

Thisincludesbutisnotlimitedtoprocesses,officeproce-duresandformsused.

•Confirmthatrules,laws,policiesandproceduresforof-ficeoperationsandreportingarebeingfollowedandmeetcomplianceexpectations.

•Ensurequalityofworkasitrelatestooperations.•Provideforsecurecredentialingandpromoteconsum-

erprotection.TheDepartmentandtheTaxCollectorworktogether

todevelopaQualityAssuranceProgramtoreviewservicedeliveryactivitiesinallofficesprovidingdriverlicensecredentialing.TheTaxCollectorusestheprogramasaninternaltooltoensurecompliancewithrules,lawsandproceduresthatgoverndriverlicenseissuanceactivity.DepartmentmembersalsomayusetheQAinstrumenttoreviewissuanceactivitiesattheTaxCollectoroffices.

3.4 Business Integrity UnitTheDepartmentofHighwaySafetyandMotorVehicles

establishedtheOfficeofBusinessIntegritytoworkwithDHSMVmanagementandTaxCollectorstostrengthentheintegrityofthemotoristservicesissuanceprocessesthroughmonitoring,complianceandsupportactivities.Aprimaryobjectivefortheofficeisconsumerprotectionthroughthepreventionanddetectionoffraud.

TheTaxCollectorLiaisonoverseestheOfficeofBusinessIntegrity.TheLiaisonworksasapointofcontactbetweentheDepartmentandthevariousTaxCollectorsandpro-videsthecollectorsavoiceinthedevelopmentoflaws,policiesandproceduresthatimpactthecollector’sopera-tionsthataregovernedbytheDepartment.TheLiaisonalsoservesasafirstpointofcontactforTaxCollectorswhoaretransitioningdriverlicenseissuanceservicesintotheirofficesorexpandingcurrentservicestomeetthenewexpectations.

Toensurecompliancewithcurrentrulesandlaws,theOfficeofBusinessIntegrityreviewscredentialissuanceforalloffices,bothTaxCollectorandstate.Routineerrorsresultingfromtrainingorcommunicationsissuesaread-dresseddirectlywiththeTaxCollectorortheirdesigneeandtheirofficemanagementinordertoimprovetheintegrityofservicedelivery.Ifactivityisdetectedthatmayindicateunethicalorillegalissuanceofcredentials,theBusinessIntegrityUnitturnsthematterovertotheFloridaHighwayPatrolBureauofInvestigationstoinvestigateanyfindingsofpossiblecriminalactivity.


Section 4Services


Section 4Services4.1 Types of Services

DriverLicenseIssuanceServicesareverycomplexandhighlytechnicalinnatureandrequireintensetrainingforeachtypeandlevelofservice.Thisrequiresthatanemployeewhoprovidestheservicesreceivecomprehen-sivetrainingforeachtypeofserviceateachlevel.DriverLicenseprovidersmustbetrainedonanon-goingbasisuntiltheycanreachproficiencyinjobknowledgetoensurequalityofworkandenablespeedofprocessingtomeetexpectedservicestandards.Driverlicenseexamin-ersorcustomerservicetechniciansmustbeknowledge-ableofvariousstateandfederaldriverlicenserelatedandtrafficlaws,policiesandprocedures,aswellasmultiplecomputerprogramssuchastheFloridaDriverLicensingInformationSystem.Thedriverlicenseissuanceprogramisdesignedtopromotemotorvehiclesafety,establishandprotectidentityandmeetnationalsecurityrequirements.

TaxCollectoremployeesarecurrentlycross-trainedinor-dertoprovideresidentswithawidearrayofgovernmentalservicesatoneconvenientlocation(one-stopshopping).TaxCollectoremployeesarecurrentlytrainedtoassistresidentsinobtaininghuntingandfishinglicenses,motorvehicletitlesandregistrations,propertytaxcollection,oc-cupationallicensesandmore.TaxCollectorshavefounditbothefficientforFlorida’sresidentsandeconomicallynec-essarytofurthercross-trainemployeestoenablethemtoprovidedriverlicenseservicesinadditiontootherservic-es.Currently,thechallengeistoretainqualityemployeeswhileincreasingtheirjobresponsibilitieswithoutacorol-

laryincreaseincompensation.HiringandretainingstaffwillbecomeevenmoredifficultastheDLtransitiontakesplace,asjobexpectationswillcontinuetoincrease.ThisisespeciallytrueifthefundingprovidedtoTaxCollectorsfortheprovisionofdriverlicenseservicesdoesnotcoverthecostofprovidingtheservice,perthecostanalysis.

ThelackofadequatefundingtoTaxCollectorshasresultedinmanyTaxCollectorsnotprovidingfulldriverlicenseservices.ThetypesofservicesofferedbyTaxCol-lectorscurrentlyprovidingdriverlicenseissuanceservicesvariesgreatlyfromTaxCollectortoTaxCollector.WhilesomeTaxCollectorsofferfullserviceotherTaxCollectorshaveelectedtoofferonlylimitedservices.

WhilethegoalofthetransitionistoprovidealldriverlicensingservicesatthevariousTaxCollectorofficesthroughoutthestate,thetypesofservicesofferedbythevariousTaxCollectorscurrentlyperformingdriverlicens-ingdutiesvariesgreatlyfromTaxCollectortoTaxCollector.Whilesomeareconsideredfullservice,thatistheyofferallservicesprovidedbyaDHSMV-operateddriverlicenseissuanceoffice,othershaveelectedtoofferonlylimitedservices.Thefollowingmatricesprovideageneralover-viewofwhatafullserviceofficeprovides.ThefirstmatrixillustrateswhatwouldbeconsideredlimitedservicesandprovidesatimetableforallTaxCollectorOfficestobecomefullservice.Thesecondmatrixprovidesalistofserviceswithanestimatedtimetocompleteeachtypeoftransac-tion.Whilethematrixisnotallinclusive,itliststhemostcommonservicesperformed.Manyoftheitemslistedencompassamyriadofsub-servicesthatcouldbepartofeachlistedservicedescription.


Section 4Services

Thefollowingrepresentsadditionalrequiredsupportelementsthatwillbecompletedinconjunctionwiththeaboveoutlinedservices:

*IncludesapplicantscreeningforidentityandlegalpresenceandcompliancewithstateandfederalRealIDrequirements,fraudulentdocumentdetectionscreening,administeringanoathtoattestthatinformationiscorrectandemergencycontactinformation.

**MayincludeapplicantscreeningforidentityandlegalpresencewithdocumentauthorizationandcompliancewithstateandfederalRealIDrequirementsandfraudulent

documentdetectionscreeningandemergencycontactinformation.

***MayincludeapplicantscreeningforidentityandlegalpresencewithdocumentauthorizationandcompliancetomeetstateandfederalRealIDrequirements,visiontestingandhearingscreening,applicationforvoterregistration,organandtissuedonationwillsandemergencycontactinformation.KnowledgeofimmigrationdocumentstoensurepersonsbeinglicensedhavelegalpresenceintheUnitedStates.

July1,2013Level1

DriverLicenseandIdentificationCardU.S.Citizen•OriginalfromOut-ofState*•OriginalLearners*•Renewal**•Replacement**

CommercialDriverLicenseU.S.Citizen•CDLRenewalwithoutHazmat•OriginalfromOut-of-StatewithoutHazmat*•Replacement**

July1,2013Level1

Exams•Vision•Written

Reinstatements•D6**•ChildSupport**•FailedToPayCourtFinancialObliga-tions**

July1,2014Level2

DriverLicenseandIdentificationCardNonU.S.•OriginalfromOut-ofState***•OriginalLearners***•Renewal***•Replacement***

CommercialDriverLicenseU.S.andNonU.S.Citizen•CDLRenewalwithorwithoutHazmat***•OriginalfromOut-of-StatewithorwithoutHazmat***•ReplacementwithorwithoutHazmat***

July1,2014Level2

Exams•OralExamswithInterpreters

Reinstatements-all•FinancialResponsibility**•Suspensions**•Revocations**•Cancellations**

July1,2015Level3

DriverLicenseandIdentificationCardU.S.andNonU.S.•Original***

July1,2015Level3

Exams•DrivingExams•DepartmentRe-Exams•Medicals•Five-DayLetters

Required Minimum Services Phased in by


Appendix A:Driver License Transaction Types and Estimated Service Times

TransactionDescription 10min.orless 10to20Minutes Over20MinutesIDCardforU.S.Citizen x RenewalofIDCardforU.S.Citizen x ReplacementIDCardforU.S.Citizen x IDCardforForeignNational x RenewalofIDCardforForeignNational x ReplacementIDCardforForeignNational x TransferofOutofStatelicensetoFlorida/U.S.Citizen x DriverLicenseRenewalforU.S.Citizen x OriginalFloridaLicense-- xneverlicensedbeforeU.S.orForeignNationalReplacementlicenseforU.S.citizen x TransferofOutofStatelicensetoFlorida/ForeignNational x DriverLicenseRenewalforForeignNationals x ReplacementlicenseforForeignNationals x Writtenexams--CDLorregularlicenseclass xRoadTests x D-6Clearances x ClearanceofChildSupportSanctions x Clearanceofsuspensions,revocationsandcancellations xrequiringadditionalknowledgeskillsandabilitiesClearanceofsanctionssuchasDrivingUndertheInfluence xCommercialDriverLicenseSkillTesting xClearanceofFinancialResponsibilityCases xClearanceofCancellationsforForeignNationals xwithdocumentissuesCDLHazmatEndorsementwithfingerprinting xMedicalandFive-DayLetterre-exams xAddingandremovingendorsementand x restrictionsfromlicensesRegistrationofSexualOffendersandPredators x ServicesrequiredbystatuteforalleligiblecustomersVisionTesting x ReviewingdocumentsforForeignNationals&U.S.Citizens xIdentifyingcustomerswithmedicalconditions xthatcouldimpacttheirdrivingabilityFraudulentdocumentdetection x ApplicationforVoterRegistration x ApplicationofSelectiveService x RegistrationasanOrganDonor x

Section 4Services


Section 4Services

AppendixAshowstheservicescurrentlyofferedbyeachTaxCollector.ThereremainsagapbetweenthoseTaxCol-lectorswhoofferfull-serviceandthoseTaxCollectorswhodonot.ThegapoftencreatesanimbalanceofworkloadbetweenneighboringTaxCollectorsandalsostateofficesasresidentsopttocrosscountylinesinordertohavetheconvenienceoffullDLserviceprovision.CustomersaredisplacedandTaxCollectorsendupprovidingservicestoresidentsfromothercountiesatacosttotheTaxCollector.

Twenty-oneTaxCollectorsarenearfull-serviceprovi-sion.SomeTaxCollectorsnotedintheNeedsAssessmentSurveythatrevenuefrompropertytaxcollectionisusedtooffsetcostsforconductingdriverlicenseservicesingen-eralandwhenthishappens,thecounty’sfinancialliabilityincreases.Somecollectorsalsoreferencedthatmotorvehicletaxcollectorservicefeeshavenotbeenraisedinmorethan20years.

TaxCollectorsstronglyfavorprovidinglicensingservicestotheircustomers.ThedecisionofthemajorityofTaxCollectorstolimittheDLservicesprovidediseconomic.AsreportedintheNeedsAssessmentSurvey,TaxCollec-torswhocurrentlyofferdriverlicenseservicesarenotadequatelyfunded.Asaresult,TaxCollectorswhodonotcurrentlyprovidedriverlicensingserviceslackthepropereconomicincentivestotakeovertheprovisionofDLservices.TaxCollectorshaveindicatedthatifdriverlicenseserviceswerefundedinamannertocovercosts,thentheoverwhelmingmajorityofTaxCollectorswouldprovidefullservices.

4.2 Minimum Mandatory Service Requirements

Duringtheinitialstagesofthetransitionofservices,theminimummandatoryservicelevel(includedinlevel1)re-quiredforeachTaxCollectortoperformwillvarydepend-ingontheskillleveloftheirmembers.TaxCollectorswhoareabletoemployformerstatedriverlicensingexaminersmaybeabletoprovidefullservice,whileotherswouldneedtolimitthetypesofservicesthattheyofferuntilmembersaretrainedandbecomefamiliarwiththemorecomplex,timeconsumingtransactions.Todate21TaxCol-lectorsreportthattheyofferfulldriverlicenseserviceinatleastsomeormostoftheiroffices.Thereremainsomevariationsinthisgroupaswell.Forexample,somedonotofferservicessuchasdrivingtests,medicalre-examsorissuelicensestonon-U.S.citizens.

ItisrecommendedbyboththeDepartmentandtheTaxCollectorsthatTaxCollectorsphaseinservicesoveraperiodoftime.Initially,theofficeswouldprovidetrans-actionsthatrequirelessknowledgebaseandlesstime.ThesearegenerallythosetransactionslistedontheDriver License Transaction Types and Estimated Service Timestablethatmaybecompletedin10minutesorless.Duringthisphase,theRegionalServiceCenters,describedinSection5,wouldberequiredtoservecustomerswiththecomplex

andtimeconsumingtransactions.OnceTaxCollectoremployeesaretrainedandfamiliarwiththerequirementsofthevarioustransactiontypes,TaxCollectorsmayaddmoreservices.WhenallTaxCollectorswhoareexpectedtobecomefullservicedoso,thenumberofRegionalServiceCentersrequiredmaybereducedoreliminatedcompletely.

TheDepartmentrecommendsthatallTaxCollectorsbecomefullservicedriverlicenseprovidersorExclusiveAgentsbyJuly1,2015.

4.3 Third Party TestingTheuseofthirdpartytesterscouldbeasolutionforpro-

vidingsomeoftheservicesthattheTaxCollectorswouldprefernottoprovide,suchasdrivingtests.ThirdpartytestingalreadyprovidesthemajorityofCommercialDriverLicenseskilltestingandallmotorcycleknowledgeandskilltesting.

Ninety-twopercentofTaxCollectorswhocurrentlyofferdriverlicenseservicesdonotbelievethattheservicesshouldbeoutsourcedbecauseoffraudconcernswiththeexceptionofdrivingtests.Theyhavevoicedconcernsofincreasedfraudiffulloutsourcingoccurs,recognizingthattheyarethebestoptionastheStatedecreasesorstopsofferingdriverlicenseissuanceservices.

Thelegalauthorityforprovidingthirdpartytestingisfoundin322.56FloridaStatutes:

(1)Thedepartmentmay,bycontract,interagencyagreement,orinterlocalagreement,authorizeaperson,anentityofthestategovernment,asubdivisionofstategovernment,apublicorprivatecorporation,afirm,anorganization,aschool,oranentityofalocalgovernmenttoadministerthewrittenanddrivingskillsportionsofanexaminationforallclassesandtypesofdriver’slicenses,theresultsofwhichmaybeacceptedinlieuoftheresultsofawrittenanddrivingskillsexaminationgivenbythedepartment.

(2)Anytestgivenbyathird-partyadministratorundercontractwiththeStatemustbethesameasthetestthattheStatewouldotherwisegive.

(3)Thecontractoragreementbetweenthethird-partyadministratorandtheStatemust,ataminimum,containprovisionsthat:

(a)AllowtheFederalHighwayAdministration,oritsrep-resentative,toconductrandomexaminations,inspections,andauditswithoutpriornotice;

(b)Allowthedepartment,oritsrepresentative,toconductrandomexaminations,inspections,andauditswithoutpriornotice;

(c)Allowthedepartmenttoconductonsiteinspectionsatleastannually;

(d)Requirethatallthird-partyadministratorsmeetthesamequalificationsandeducationandtrainingstandardsasdepartmentexaminers,totheextentnecessarytocon-ductthewrittenanddrivingskillsportionsoftheexamina-tion;


Section 4Services

(e)Allowthedepartmenttotest,atleastannually,arandomsampleofthedriversapprovedbythethirdpartyforlicensure;and

(f )Reservetothedepartmenttherighttotakepromptandappropriateactionagainstathirdpartythatfailstocomplywithstateorfederalstandardsforadriver’slicenseexaminationorthatfailstocomplywithanytermsofthecontract.

(4)Thedepartmentshallmonitorexaminationsadmin-isteredundertheauthorityofthissection.Suchmoni-toringshall,ataminimum,satisfytherequirementsofparagraphs(3)(b),(c),(d),and(e).

(5)Anapplicantwhosuccessfullycompletesawrittenanddrivingskillsexaminationadministeredbyanautho-rizedthird-partyadministratorshallprovideevidenceofsuchfacttothedepartmentpriortolicensure.

(6)Toqualifyasathird-partyadministrator,aperson,anentityofstategovernment,asubdivisionofstategovern-ment,apublicorprivatecorporation,aschool,oranentityofalocalgovernmentmustdemonstratetothesatisfac-tionofthedepartmentthatithasthenecessaryqualifiedpersonnel,equipment,andfacilitiestoadministerthewrittenanddrivingskillsportionsofthedriver’slicenseexamination.

(7)Thissectiondoesnotexemptapersonfromthere-quirementthatheorshesuccessfullycompleteanyothertestrequiredforlicensureunderthischapter.

Whilethelegalauthoritytousethirdpartytestingisinplace,theactualapplicationoftheprogramhasexhib-itedahistoryofrisks.Since2000,14,818CDLdriverswhowereexaminedbythirdpartyCDLexaminershavehadtoretestbecauseofimpropertestingorfraud.TwelveCDLthirdpartytesteradministratorshavebeendecertifiedasaresultofimproperactivity.ImpropertestingpracticesalsohavebeenidentifiedinDriver’sEducationprogramsadministeredinourpublicschools.Asaresult,numerouscustomershavehadtoretakeexams,andinstructorshavebeendecertified.AnyadditionalthirdpartytestingwouldrequireanincreaseofoversightbytheDepartmenttoas-surequalityandcomplianceofthetestingprocessaremetbasedonserviceagreementswiththebusinesses.

AnoverwhelmingmajorityofTaxCollectorsrecom-mendrestrictionsonoutsourcingduetofraudandsafetyconcerns.Oneinthreefeltoutsourcingshouldnotbeusedatallduetoconcernswithincreasedexposuretopersonalinformation,securityrisksandfraudulentactivity.Theremainderfavoredverylimitedtestingoutsourcingforservices,suchasdrivingtests.Nonewereinfavorofoutsourcingtheactualissuanceprocess.

TheDepartmentandtheTaxCollectorshaveexpressedinterestintolookingatalternativestothirdpartytest-ing.TheDepartmentwillexploretheuseofvolunteersasapossibleaidinprovidingdrivingteststodriverlicensecustomers.RetiredlawenforcementofficersorFlorida

HighwayPatrolAuxiliarymembersarepossiblesourcesforvolunteerstohelpprovidetheseservices.

AttherequestoftheDepartment,theAmericanAssocia-tionofMotorVehicleAdministratorssurveyedotherstatesconcerningoutsourcingofdrivingexams.Ofthejurisdic-tionsthatresponded,only27percentallowoutsourcingtoathirdpartytesterorvendor.Surveyrespondentsreportedthatvendorschargecustomersanywherefrom$5to$150toadministerthetests.Thesurveyalsoaskedifthejurisdictionchargesafeefordrivingtests.Morethanhalfrespondedthattheydonotchargeanyfeefordrivingtests.Forthosethatdocharge,thefeesrangefrom$5to$70.

Anotheroptionthatthesurveybroughttolightistheuseofsimulatorsinsteadofactualontheroaddrivingtests.Noneofthejurisdictionsthatrespondedtothesurveyusesimulatorsaspartoftheirdriverexaminingprogram.Historicallysimulatortechnologyhasbeencostprohibitive,butastechnologyimprovesandpricesdropthisisanavenuethatwecanresearchasanoption.

ThereisconsensusbetweentheDepartmentandTaxCollectorsthattheDepartmentshouldretainandoffercertainfunctions,toinclude:

•Training•QualityAssurance,MotoristServicesAudit/Compliance•TaxCollectorHelpDesk•PolicyandProcedures•AdministrativeReviews•DHSMVCustomerServiceCenter(public)•PoliciesandProceduresintheDLTransitionManual•SupportservicesforTaxCollectorsduringandaftertax

collectorsbecomeDLissuanceagents


Section 5Regional Service Centers


Section 5Regional Service Centers5.1 RecommendationTaxCollectorsandtheDepartmentplantoestablish

RegionalServiceCentersasaserviceandsupportfunctionfortheTaxCollectorsuntilthetransitioniscomplete.AtthechoiceoftheTaxCollector,theRSCmayoperateunderthedirectionoftheTaxCollector.InitiallyRegionalServiceCentersmaybedesignedtoof-

feralldriverlicenseissuanceservices.However,thefocuswillbeonthemorecomplextransactionstoencouragethecustomerstorelyontheTaxCollectorsastheprimarypointofservice.AsthetransitiontoTaxCollectorsiscom-pletedonorbefore2015,theservicecenterswillphaseout.TheNeedsAssessmentSurveyidentifiedthefollowing

asservicestheTaxCollectorswouldlikethecenterstoprovide:

•Drivingtests•Medicalevaluationsandsubsequenttesting(five-day

letters)•Departmentre-exams•CDLtestingincludingHazmatandschoolbusendorse-

ments•Non-U.S.citizens•Oralexams•3-in-3roadtests(accelerateddrivingtests)•Certaindriverlicensesuspensionsorreinstatements•BureauofAdministrativeReviewsfunctions•ReinstatementsTheDepartmentrecommendssixstateoperatedRegion-

alServiceCenterlocations,initially.TheeightlocationswouldbeinadditiontotheDepartment-operatedfacilitiesinMiami-Dade,BrowardandVolusiacounties,wheretheTaxCollectorsarenotconstitutional.Themapbelowil-lustratestheDepartment’ssuggestedlocationsforservicecenters.


PleasenotethatstateDLofficesarenotauthorizedbylawtocollecta$6.25servicecharge,whileTaxCollectorsdocollectthisservicechargepursuanttostatelaw.Inordertoprovideseamlesscustomerserviceandcost,theDepartmentrecommendsthatalloffices,stateandTaxCollectors,collectthesamefee.IfstateoperatedRegion-alServiceCenterfacilitiesweretocollectthe$6.25fee,theservicemoniesshouldbedepositedintheHighwaySafetyOperatingTrustFund.

5.2 OptionsWhilecostandstaffinglevelsfortheproposedRegional

ServiceCentersvarygreatlydependingonthelocationandservicesprovided,thereareseveralpossibleoptionsforthefacilities.

TheDepartmentrecognizesthatTaxCollectorsarefullycapableoftakingonalldriverlicenseissuancefunctionsandhaveenoughstaffandofficelocationstomeettheneedsofourresidents.Thus,thefirstoptionandtheonethatDHSMVrecommendsisthatallTaxCollectorofficesoperatefullservicefacilitiesbyJune30,2015.TaxCol-lectorshaveadequatetimetophaseinalldriverlicenseissuanceservicesandprovideadequatestafftraining.Inthiscase,theRegionalServiceCenterswouldphaseoutbyJuly1,2015.

Inthesecondoption,theRegionalServiceCentersremaintobenefitcustomersandtheTaxCollectors.Inthiscase,theRegionalServiceCenterswouldbecomeMotoristServiceCenters.TheDepartmentcouldusethesefacilitiestoincludepersonneltoprocesscomplexdriverlicens-ingissues,theBureauofAdministrativeReviews,MotorVehiclefieldandregionaloffices,andperhapstheFloridaHighwayPatrol.Byhousingthedivisionsinasinglelocation,theDepartmentwouldeliminateleasecostsforseparatefacilitiesthateachdivisioncurrentlyoperates.ProvidingcentralizedMotoristServiceCenterswouldprovideresidentsandshareholderswithasingleoutletforDepartmentservicesatthelocallevelthatcurrentlyareonlyavailablethroughheadquartersinTallahassee.

AnotherrecommendationisfortheBureauofAdmin-istrativeReviewstoprovidetheneededsupportservices.StaffwouldbeaddedtotheDepartment’scurrentBARofficestoprovideneededtechnicalassistancetotheTaxCollectors,aswellasrovingteams,knownastheAdmin-istrativeReviewsOutreachProgram,thatwouldgototheTaxCollectorofficesandprovidespecificservices,suchasdrivingtestsandmedicalreviews,tocustomersonanap-pointmentonlybasis.

ThefinaloptionapproachesthevariousCountyTaxCol-lectorstoinquireifanyofthemarewillingtoprovideRe-gionalServiceCenters.Inthisconcept,theTaxCollectorsprovidethefrontlinecustomerservice.TheDepartmentprovidesthesubjectmatterexpertsneededforsupport,

Section 5Regional Service Centers

technicalassistance,auditing,customerserviceandqual-itycontrolfortheassignedregion.CostsforthefacilitycouldbesharedbetweentheDepartmentandtheTaxCollectorwhowouldmaintaintheirownstaffmemberswithinthefacility.ThemapwithproposedRSClocations,showtheMarionRegionalServiceCenter,whichwouldbeoperatedbytheTaxCollector.TheDepartmentiscurrentlyindiscussionswiththeMarionCountyTaxCollector,whoindicatesaninterestinhostingsuchasite.


Section 6DHSMV State Facilities


Section 6DHSMV State Facilities6.1 Current Inventory

TheDepartmentcurrentlymaintainsDriverLicensefacilitiesthroughoutthestate.ThefacilitiesareeitherleasedfromtheprivatesectororareownedbytheState.Throughsubleaseorleaseassignment,itispossibleforbothtypesofofficestobecomeoccupiedbyaTaxCollec-torwhoprovidesdriverlicenseissuanceservices.PrivatesectorleasescontainclausesthatallowtheDepartmenttosubletuponwrittenconsentofthelandowner.StateownedpropertythattheDepartmentmanagesalsomaybesubleasedorassignedupontheauthorizationoftheBoardofTrustees.TheDepartmentofEnvironmentalProtectionmanagestheprocess.Appendices6A,page92,and6B,page93,provideaninventoryandoperatingcosts,respectively,foreachoftheDriverLicenseissuancefacilities.

TheDepartmentwillhelpfacilitateleasingactionswithTaxCollectors.ToassistthelocalTaxCollectorsintheirdecisionastowhetherornottotakeoverastatefacility,theDepartmentwillprovidethefollowing:

•Customerneedandaccessibilityoverview•Buildingsquarefootage•Buildingcondition•Sizeofpropertythebuildingoccupies•Conditionoftheroofandanyinformationregarding

repairsorreplacement•Numberofparkingspacesforthefacility•Conditionofallequipment,toincludeairconditioning

systems•Facilityoperatingcosts•Conditionofdrivingrangewhereapplicableorstreet

accessibilityforconductingdrivingtests•LeaseorownershipinformationThesectionsthatfollowprovideanoverviewofthe

subleaseandassignmentprocessesforprivatesectorandstateownedproperties,respectively.

6.2 Sublease Process for Private Party LeasesAmajorityoftheprivatesectorleaseshaveclauses

thatallowtheDepartmenttosubleasethefacilitytotheTaxCollectorfortheremainderoftheleaseperiod.InsituationswheretheleaseisexpiringandservicesaretransitioningtotheTaxCollector,theCounty/TaxCollec-torwouldneedtonegotiateanewleasewiththefacil-ityownerorrepresentative.ThelanguagecontainedinDepartmentleasesisasfollows:

“TheLesseeuponobtainingwrittenconsentoftheLessor,whichwrittenconsentshallnotcapriciouslybewithheld,shallhavetherighttosubletallornaypartofthedemisedpremisesortoassignalloranypartofthedemisedpremises.”

Anexampleofatypicalprivatepartysubleaseagree-mentisdisplayedinAppendix6C,page96.

6.3 Assignment and Sublease Processes of State Owned Leases

Withstateownedfacilities,DEPrequiresthattheprop-ertyhavealeaseassignedtotheCountyTaxCollectorshouldtheywishtotakeovertheentirefacility.TheleaseassignmentallowstheTaxCollectortousetheproperty.AsampleofanassignmentandassumptionagreementisshowninAppendix6D,page102.

IftheDepartmentmaintainssomepresenceinadriverlicenseissuancefacility,itmaychoosetouseasubleaseprocessratherthananassignment.AlsogovernedbyDEP,thisprocessallowsforaTaxCollectortouseastatefacilityfordriverlicenseissuanceservices.AnexampleofastatepropertysubleaseisshowninAppendix6E,page106.

6.4 Disposition of State Owned Facilities

IfaTaxCollectordoesnotwishtouseastateownedfacilityfordriverlicenseissuanceservicesandtheDepart-mentisclosingtheoffice,theStatemustfollowspecificrulesandprocedurestodisposeoftheproperty.Underthecurrentrules,whentheDepartmentnolongerneedsafacilityandstopsprovidingservicesfromthatfacility,theDepartmentremainsresponsibleforthemaintenanceofthatfacilityuntilsuchtimeasitissubleasedtoanotherentity,backfilledbyanotherstateagencyorsold.

ThedispositionprocesstakestheDepartmentapproxi-mately15months.Theinformationbelowprovidesasummaryoftheprocess:

•DepartmentofEnvironmentalProtectionreceivesarequestfromTheDepartmentofHighwaySafetyandMo-torVehiclesthatapropertyisnolongerneededandthattheDepartmentwishestodisposeoftheproperty.TheDepartment’sobligationtomaintainthepropertyremainsuntilanothermanagerisidentified.Theprioritizedpro-cesssetforthinstatutedetermineswhothenewmanageris.

•StateAgencyandStateUniversityNotice–Theproper-tyisofferedforleasetootherstateagenciesanduniversi-ties,withuniversitiesgivenpriorityconsideration,accord-ingtoChapter253.034(6)and(16)F.S.and18-2.019FloridaAdministrativeCode.Theprocesstakesapproximatelytwomonths.

•LocalGovernmentNotice–Ifnointerestisexpressedbyanystateagencyorstateuniversity,thepropertyisof-feredtothelocalgovernmentwiththefirstrightofrefusaltopurchasebytheTaxCollectorandthenthelocalmunici-palitywherethepropertyissituatedpursuanttoChapters253-.034(6)(f )and253.111F.S.andSection18-2.019FAC.Purchasepriceisnegotiatedafterappraisal,andthecostofappraisalisbornebytheinterestedpurchasingparty.Thisprocesstakesapproximatelytwomonths.

•Inabsenceofinterestfromlocalgovernments,marketvalueofthepropertyisdeterminedatthecostofDHSMVpursuanttoSection253-034F.S.andSection18-1and18-2FAC,sothatthepropertymaybeofferedforsaleontheopenmarket.Appraisalstakeapproximatelytwotofour


months,dependinguponthecomplexity.•DEPstaffpreparesanegotiationstrategyandmarkets

thepropertyforsaleorbidasrequiredbyChapter253F.S.Marketingisdonebyadvertisingvianewspaperads,ForSalesignsandasurpluslandwebsite.Thecompetitivebidprocesstakesapproximatelytwotothreemonths.

•DEPstaffpreparescontractsandhandlessalestransac-tionincoordinationwiththeOfficeoftheGeneralCoun-sel.Theprocesstakesapproximatelytwomonths.

•TheDivisionofStateLandsintheDepartmentofEnvironmentalProtectionisauthorizedtoapproveandexecutethesaleofnon-conservationparcelsnotexceed-ingfiveacresinsizeandwithamarketvalueof$100,000orless.AllothersalesgototheGovernorandCabinetforapproval.Theprocesstakesapproximatelyfourmonths.

6.5 Disposition of Private Sector Leased Facilities

Section 6DHSMV State Facilities

Forprivatesectorleases,therearetwooptionsavailablewhentheTaxCollectorisnotinterestedinassumingthelease.

ThefirstistolettheleaseexpireattheendofthecurrentcontractedperiodandallowtheTaxCollectortoassumeservicesatthattime.Whiledesirable,itisnotalwayspos-sibleduetothetermofthecontractand/orthetimetableagreedtobytheDepartmentandtheTaxCollector.IncaseswheretheTaxCollectoragreestoassumedriverlicenseissuanceservicespriortotheexpirationofthecon-tractedterm,theLegislaturemustapproveanon-appro-priationoffundsforthespecificfacilitythatauthorizestheDepartmenttoterminatetheleasepriortothecontractexpirationperiod.Withoutthenon-appropriationlegisla-tion,theDepartmentisrequiredtocontinuepayingtheleaseuntilsuchtimeastheappropriatenon-appropriationlanguagepassestheLegislature.Allcurrentprivatesectorleasescontainthefollowinglanguage:

“TheStateofFlorida’sperformanceandobligationtopayunderthiscontractiscontingentuponannualappro-priationbytheLegislatureF.S.255.2502.”


Section 7Employees and Staffing


Section 7Employees and Staffing7.1 Transition of DHSMV Staff Members to Tax Collec-tors

TheDepartmentofHighwaySafetyandMotorVehiclesrecommendsthattheTaxCollectorshirestatedriverlicenseexaminersasthestateofficestransitiontotheTaxCollectors.Whilehiringmembersmaynotalwaysbepossible,theresultcanbeawin-winsituationforboththeStateandtheTaxCollectors.Thebenefitsinclude:

•Experienced,knowledgeabledriverlicenseexaminersfromthefirstdayofoperationasadriverlicenseissuanceagent

•Reducedtrainingcostbecausethemembersareal-readytrained

•Retainedinstitutionalknowledge•EmploymentcontinuityTaxCollectorswhoexpressaninterestinhiringDe-

partmentmembersduringthetransitionofserviceswillreceivethefollowinginformationfromtheDepartment:

•Salary--currentemployeesalaryhistory•Lengthofservice•Currentbenefits•Leavebalances•Performanceappraisalsforthepasttwoyears•Writtendisciplinaryactionsforthepasttwoyears

EachTaxCollectormustdetermineifthetransitioningmembersmeettheiremploymentstandards.TheTaxCol-lectorNeedsAssessmentSurveyindicatedthatnearlytwooutofthreeTaxCollectorswouldhireanystateemploy-eesthatwereadverselyaffectedduetothetransitionofservices.However,itshouldbenotedthatthemajorityofTaxCollectorsindicatedthememberswouldhavetomeetthequalificationsofthevariouscountiespriortoajoboffer.Anotherfactorthatwillinfluenceemployingstateemployeesissalary.Forty-twopercentoftheTaxCollec-torssaidtheirsalaryrangesarecommensuratewiththeState’s;43percentsaidtheirsalariesarenotcommensu-ratebutratherindicatedthattheircountiespaymorethantheState.

OnceitisdeterminedthatafacilitywillbetransitioningtotheTaxCollectors,theDepartmentwillnotifyemploy-eesimmediatelyandadvisethemoftheemploymentoptionsavailabletothem.IncaseswheretheTaxCollec-torhasindicatedadesiretoemploythestate’smembers,ameetingmaybescheduledwiththeofficestaff,Depart-mentmanagementandTaxCollectorstafftoadvisethemembersofemploymentopportunitiesandrequirements.

TheDepartmentassistsmemberswhoarenotselectedforemploymentbytheTaxCollectorsbyprovidingthemwithtrainingininterviewtechniquesandresumeprepa-rationtoaidthemastheyapplyforotherpositions.TheDepartmentwillkeepstaffmembersinformedofvacan-cieswithintheagency,aswellascontactotherstateand

countyagenciestoassistwithjobplacement.OnceitisdeterminedthatanofficewillbeclosingandtransitioningtotheTaxCollector,theDepartmentnotifiesaffectedstaffmembersoftheiremploymentoptionsandassistanceavailabletothemshouldtheychoosetoapplyforotheravailablejobvacancies.

7.2 Oversight

TheDepartmentmustmaintainanadequatenumberofpositionstoprovideoversightforthedriverlicensefunctionsperformedbytheTaxCollectors.Thesupportfunctionswillinclude:nMonitorcompliancewithallapplicablestateandfed-

erallawsdealingwithcredentialingnMonitorcompliancewiththeDriverPrivacyProtection

ActnProvidetrainingrelatedtocredentialingunlessDe-

partmentapprovedtrainingisbeingconductedbyTaxCollectortrainersnDevelopandimplementpoliciesandproceduresnQualityAssuranceandMotoristServicesauditsto

ensurecompliancenInternalfrauddetectionanddeterrenceincoopera-

tionwiththeTaxCollectorsasagentsnCustomerinquiriesregardingprocedureandlawnTechnicalassistanceTheDepartmentwillassignstafftotheOfficeofBusi-

nessIntegritywithinMotoristServiceSupporttoprovideproductionqualityassurance.Assignedstaffwillprovidebothon-siteandremotereviewoftheissuanceprocessesforeachoftheTaxCollectoragents.

Toensurecompliancewithcurrentrulesandlaws,theOfficeofBusinessIntegrityreviewscredentialissuanceforalloffices,bothcountyandstate.TheunitaddressesroutineerrorsthatresultfromtrainingorcommunicationissuesdirectlywiththeTaxCollectorordesigneeandtheirofficemanagementinordertoimprovetheintegrityofservicedelivery.Ifactivityisdetectedthatmayindicateunethicalorillegalissuanceofcredentials,theBusinessIntegrityUnitwillturnthematterovertotheFloridaHigh-wayPatrolBureauofInvestigationsthatinvestigatesanyfindingsofpossiblecriminalactivity.


7.3 Department Staffing NeedsWhilethemajorityoffrontlinecustomerservicedeliv-

erywilltransitionawayfromtheDepartmentofHighwaySafetyandMotorVehiclestothevariousTaxCollectors,theDepartmentwillrequirestaffingfortheRegionalServiceCenter,aswellasthecountieswithappointedTaxCollec-tors.BelowisalistingofthestaffinglevelstheDepart-mentmustmaintainforthesefieldoperations.

Miami-DadeCounty.........................232officemembersBrowardCounty.................................120officemembersVolusiaCounty..................................... 29officemembersRegionalServiceCenters................. 20officemembersBureauChief...........................................................1ProgramManagers..............................................3FieldServicesManagers....................................5Training....................................................ToBeDeterminedAudit.........................................................ToBeDetermined

Section 7Employees and Staffing

TheTaxCollectorNeedsAssessmentSurveyindicatesthat81percentoftheTaxCollectorsbelieveatleastoneDepartmentmembershouldbeavailableforsupportforeachTaxCollectorofficelocation.Thesurveyalsoindi-catesthatTaxCollectorsthinkthemaximumnumberofsupportpersonnelisoneDHSMVsupportmemberforevery10frontlineTaxCollectormembers.


Section 8Revenue Sharing Model



Thegoalsofthedriverlicensetransitionareto:1)ensuresafeandsecureDLserviceprovision,2)provideexcellentcustomerservice,3)operateefficiently(one-stopshop-ping),4)beaccountable,5)functionwithuniformityand6)beresponsive.Adequatefundingisnecessarytoac-complishthesegoals.Cost-studiesconductedbyDHSMVandTaxCollectors,includingthecoststudyreferencedbelowaswellasthecoststudyrequiredbygenerallawin2001,1concludethatthecurrentTaxCollectorfundingmodelisinadequate.2Moreover,thecurrentDLfundingmodelhasnoprovisiontocoverthecostofnewdriverlicenseequipment.Therefore,theDepartmentandTaxCollectorsareinsupportofadedicatedsourceofrevenuetosupportequipmentcosts,aswellasafundingmodelthatprovidesappropriateincentivesforTaxCollectorstobecomefull-serviceprovidersby2015.

TaxCollectorsarewell-regardedinFloridaforconve-nientandefficientserviceprovision.DHSMVisconsid-eredbytheotherstatesandtheAmericanAssociationofMotorVehicleAdministratorstobealeaderintheareasofhighwaysafety,credentialingandmotorvehicleadminis-tration.TheDepartmentandTaxCollectorshaveworkedtogethertodesignahybridoutsourcingmodelthatcom-binesthebenefitsofaconvenientandefficientone-stopshopfordriverlicenseandmotorvehicleserviceswiththehighestattentiontosafetyandsecurity.Thetransi-tionplanwillprovideabetterserviceexperienceforthecustomerandhigherefficienciesinservicedelivery.

Asthecurrentfee-structurewillnotsustainthetransi-tionofDLservices,theDepartmentandFlorida’sTaxCol-

1 See CS/HB 1121 (2001) which amended S. 322.02, Florida Statutes, including an amendment to 322.02(6) as set forth below:

Administration of driver license services by a county tax col-lector as the exclusive agent of the department must be revenue neutral with no adverse state fiscal impact and with no adverse unfunded mandate to the tax collector. Toward this end, the Cost Determination and Allocation Task Force is created, to be established by July 1, 2001. The task force shall be composed of two representatives appointed by the executive director of the department, two tax collectors appointed by the president of The Florida Tax Collectors, Inc., one from a small-population county and one from a large-population county; one person appointed by the Speaker of the House of Representatives; one person appointed by the President of the Senate; and the Governor’s appointee. If requested by the task force, the Auditor General must provide technical assistance.

2 The Cost Determination and Allocation Task Force developed a methodology to determine the cost of providing the myriad of DL services in Florida. For instance, the Task Force determined that the cost of a Class “E” DL (the most common type of DL service) was $13.04. Note that this was the cost in 2001, and does not therefore account for inflation, Real ID implementation, etc.

lectorsproposearevenuesharingmodelthatsupportsasmoothtransitionwithnonegativeimpacttothecompre-hensiveinfrastructureandwhilemaintainingtheintegrity,safetyandsecurityofthedriverlicenseandmotorvehicletagandtitleissuancesystem.Therevenuesharingmodeldoesnotimpactthestate’sgeneralrevenuefund.Instead,thefundingmodelcreatesappropriateeconomicincen-tivesforTaxCollectorstoincreaseDLserviceprovision,whiletheDepartmentwindsdownitsfront-lineserviceprovision.3

Asstateofficesclose,issuanceequipmentistransferredtotheTaxCollectortakingoverthoseservices.Inmanycases,theamountofequipmentavailabletobetrans-ferredisnotadequatetomeetcustomerserviceneeds.Purchasingadditionalequipmentcanbequitecostly,andtheTaxCollectorshavevoicedconcernsthatinadequatefundingwillhavedetrimentalimpactoncustomerservice.

TheTaxCollectorsperformedaCostAnalysislookingatsmall,mediumandlargecountiestodeterminethecur-rentactualcostofprovidingdriverlicenseservices.Themethodologyoftheirstudyisasfollows:

ThemethodologytoproducetheDriverLicensecostanalysisincludesseveralphasesofdatacollectionandanalysisusingcostperminuteapproach.CostperminuteisbasedonactualannualbudgetexpendituresforayearusingallcostsforeachTaxCollectoroffice.ThisapproachusesthefullcostofoperatingTaxCollectorofficesinclud-ingallsalaries,facilitiescosts,training,InformationTech-nologysupport,budgetandfinancefunctions,HumanResourcessupport,administrativefunctions,manage-ment,etc.,todeterminecosts.Usingthisforeachcountyinvolvedinthestudythenaveragingthecostperminuteacrosscountiesprovidesamoreequitablecostforthevariouskindsoftransactionsandvariedsituations.Forspecificsabouthowthecoststudywasconducted,seeAppendix8D.

StudyfindingsaresummarizedinAppendix8A,page118.Theentirestudymaybeviewedat(www.flhsmv.gov/CostAnalysisStudy.pdf).Thefollowingchartshowstheestimatedlossindicatedbythestudyforsmall,mediumandlargecountiesthroughoutthestate.Asindicated,theTaxcollectorStudydeterminedatotalrevenuedeficitof$19,268,908.04.

3 Note that this proposal is in keeping with previous Senate Transportation and OPPAGA findings.

www.flhsmv.gov/CostAnalysisStudy.pdf


County Type # of Each Loss Estimate Total Estimated LossSmallCounties 30 $97,487.66 $2,924,629.80MediumCounties 30 $154,738.96 $4,642,168.80LargeCounties 7 $1,671,729.92 $11,702,109.44 $19,268,908.04

Currently,theTaxCollectorsreceivea$6.25servicecharge,limitedtoaone-timechargepervisit,asdescribedinChapter322.135(1)(c),F.S.Appendix8B,page120,showstheamounteachTaxCollector,whoprovidesdriverlicenseservices,collectedinservicechargesforthe2009and2010fiscalyears.Servicechargescollectedin2009were$9,856,940.25;in2010theywere$9,821,537.50.Appendix8C,page122,showstheamountthateachTaxCollectorcouldpotentiallycollectwhentheyaretheexclusiveagentinthecountyandcollectaservicechargeforeachcustomerserved.WithTaxCollectorsservingastheexclusiveagentsinallcountiesandchargingaservicechargeforeachtransaction,thepotentialearningsin2009were$42,675,406.25andfor2010is$37,143,993.75.

8.2 Projected State SavingsTransitioningalltheDriverLicensefieldofficestotheTax

CollectorsinallcountieswithconstitutionallyelectedTaxCollectorswouldresultinasavingofapproximatelyupto$18million.Thesavingscomesfromsalaries,benefitsandfacilityoperatingcostsforallthestateofficesthatwouldbeclosedduringthetransition.

ThesavingswouldneedtobeadjusteddependinguponthenumberofRegionalServiceCenterstheStateoper-ates,aswellasthenumberofsupportpersonnelneededtoassisttheTaxCollectors.TheestimatedcostforeachRe-gionalServiceCenterwouldbeapproximately$850,000.

8.3 Revenue Sharing ModelToassistthecompletetransferofdriverlicensingservic-

estoFlorida’sTaxCollectors,theDepartmentrecommendsamendingFloridalawtoincreasetherevenuesgoingtothecollectorswhoprovideDLservicesastheDepartmentwinds-downitsfront-lineserviceprovision.Thefollowingrevenuesharingmodeldoesnotimpactthestate’sgeneralrevenueanddoesnotdecreasetheproposedsavingstotheStateaspreviouslyoutlined.

TherecommendationincludesamendingChapter322.21,F.S.,toallowtheTaxCollectorstoretaintheportionofthefundspreviouslydepositedintheHighwaySafetyOperatingTrustFundforallreplacementdriverlicensesandidentificationcardsissuedatataxoffice.Theamend-mentwouldallowtheTaxCollectorstokeep$7fromeachreplacementlicense,and$9foreachreplacementidentifi-cationcardissuedintheiroffices.BasedonissuancedatafromthefiscalyearthatendedJune30,2010,therecom-mendationwouldhaveprovidedanadditional$5,755,177totheTaxCollectors,wheredriverlicenseissuanceserviceswillbeprovidedbythematnoadditionalcosttothetaxpayers.

Additionalinformationregardingtheselegislativerec-ommendationscanbefoundinSection13ofthisreport.



Section 9Equipment


Section 9Equipment9.1 Expiration of Current Contract

TheDepartmentofHighwaySafetyandMotorVehiclesandL-1DigitalSolutionscurrentlyhaveacontractfordriverlicenseissuanceequipment,includingthedigi-talimagingcamerasandprinters.Thecurrentcontractwillexpirein2015.Atthattime,allequipmentcurrentlyleasedfromL-1willbepickedupbythevendor.Newequipmentwillberequiredforissuanceprocessesinallofficesatthattime.

9.2 State Supplied DL Equipment InformationTheDepartmentprovidesalistthatidentifiestheequip-

mentnecessarytoperformdriverlicenseissuanceservicesandtheleasecost.Theequipmentleasedunderthiscon-tractisthepropertyofL-1DigitalSolutions.Duringthetermofthecontract,L-1isresponsibleforallmaintenance

andrepairsoftheirequipment.Thecontractcoverscon-sumables,suchasthecredentialcardsstock,colorprinterribbons,andholograms,andDHSMVpaysfortheseitemsatnocosttotheTaxCollectoragents.Sections8and13includeproposalsforfundingequipmentcosts.

ThecurrentcontractwithL-1includesatechnologyrefresh.Duringtherefresh,officeswillreceivenewleasedequipmentincludingcardprinters,workstations,servers,andotherperipheralequipmentleasedtotheDepartmentandTaxCollectoragents.Onlytheequipmentcoveredundertheoriginalcontractwillbeincludedintherefresh.AnyadditionalequipmentleasedfromL-1aftertheinitialequipmentinstall,eitherbyastateorTaxCollectoroffice,willnotbeincludedintherefresh.However,theequip-mentnotincludedintherefreshwillremaincompatiblewithouroperatingsystemsandmaycontinuetobeused.Therefreshwilltakeplaceduringthefallof2011.Pricesindicatedonthelistonthenexttwopagesdonotincludethetechnologyrefreshorinstallationcosts.

TYPE OF EQUIPMENTNotation

WordProcessingWorkStationNotneededifaddingtheDriverLicenseapplicationtoanexistingFRVISworkstation.

WorkStationNotneededifaddingtheDriverLicenseapplicationtoanexistingFRVISworkstation.

*SignaturePadw/StylusOneperworkstation.

CameraSystemMinimumofone.Recommendoneforeverytwoorfourworkstations.

*ScannerMinimumofone.Recommendoneforeveryworkstation.

CashierPrinterMinimumofone.OneforeachCardPrinter.

ServerNotneededifaddingtheDriverLicenseapplicationtoanexistingserver.

L1LicenseOnepersite.

CardPrinterMinimumofone.Recommendtwopersite(largersites/somelayoutsmayrequireadditional).

PRICE

$2,536.45

$2,396.78

$851.33

$4,416.00

$601.00

$528.00

$11,498.65

$4,200.00

$10,080.00

CABLING DROPS

Yes

Yes

NotRequired

NotRequired

NotRequired

Yes

Yes

N/A

Yes


2DBarCodeReader(Optional)Onepersite.

PalmPilotOnepersite.

SwitchOnepersite,ifneeded.Tobedeterminedduringsitesur-veyoflocation.(AutomatedDriverLicenseTestingSystem)

EyeMachines(OPTECH1000DMV)StereoOptical,IncFingerprintScanner

$684.00

$1,445.00

$1,844.00

OrderoffofHPrefreshcontract

$775.00+$30.00S&H

$15,700withcomputer.(Assetsshiftedfromstateofficesatnocharge)

NotRequired

NotRequired

N/A

Yes

N/A

NotRequired

*Maybepurchasedfromanothervendor.RefertoanotherTaxCollector.

9.3 Estimated Equipment NeedsThechartinAppendix9A,page130,providesanesti-

mateoftheminimumquantityofeachpieceofequip-mentneededtoprovidedriverlicensingservicesbyeachTaxCollector.Thedataprovidesinformationforbothfiscalyears2009and2010.CustomertrafficduringthefiscalyearthatendedJune30,2010,wassignificantlylowerthanthatofthepreviousyear.Thiswastheresultofseveralfactorstoinclude:anincreaseinfeeschargedfordriverlicenseissuance,theimplementationoftheRealIDprogram,andtheoveralleconomicconditioninFloridaandthecountryasawhole.Whilethedatafrom2010maybesomewhatuseful,the2009datareflectsabetterrepre-sentationofthe“normal”customertrafficintheoffices.

TheDepartmentbasedestimatesinthechartsonthecurrentstaffingandproductivitymodelusedbytheDivi-sionofDriverLicenses,BureauofDriverLicenseFieldOp-erations.TheequipmentlevelsarebasedontheoriginalrecommendationsfromL-1DigitalSolutions,theequip-mentvendor,providedduringtheinitialrolloutoftheirequipmenttothestatefieldoffices.

9.4 Transition of State EquipmentWhenanexistingDHSMVDriverLicenseofficetransi-

tionstoaTaxCollector,alltheequipmentcurrentlyatthatfacilitygoestotheTaxCollectoratnocostfortheequip-ment.Whenthecontractexpiresattheendof2015,aplanwillberequiredtoreplacethatequipmentinallcredentialingoffice.

Section6coverswheretheTaxCollectorschoosetotakeovertheexistingstateofficefacility.

9.5 Current Contractual RequirementsThecurrentcontractwithL-1DigitalSolutionscoversthe

leasedequipmentrequiredforthecredentialingprocessuntil2015.AcopyofthecontractisavailablethroughtheBureauofPurchasingandContractattheDepartmentofHighwaySafetyandMotorVehicles.


Section 10Training


Section 10Training10.1 Training Requirements

TrainingisacriticalelementoftransitioningTaxCollec-torswhoarenewtoprovidingdriverlicenseservices.Itisimportantinmaintainingcurrentemployeejobknowl-edgeandabilitytomaintainahighqualityofwork,aswell.Theverytechnicalandsensitiveinformationthatemployeeswhoprocessdriverlicensesandidentificationcardsreviewduringeverytransactionrequiresspecialskills,knowledgeandabilities.TaxCollectoremployeescurrentlyareandwillcontinuetobetrainedinproperpro-ceduresforissuanceofvehicle,vesselandmobilehomeregistration,licenseplates,driverlicensesandidentifica-tioncardstoFloridaconsumers.TheDepartment’sgoalistocompletethetraininginthefirst120daysofemploy-ment,followedbyonthejobmentoringandpracticeineachsubjectarea.However,itshouldbenotedthattheDepartmentwillworkwiththeTaxCollector’sindividualtrainingneedsasmanyTaxCollectorsuseaphasedintrainingprocesswheretheemployeesmaybetrainedontasksotherthandriverlicenseissuanceduringtheirinitialemploymentperiod.

Trainingisaneverendingcycleduetoconstantchangeincounty,stateandfederallaws,regulations,policiesandprocedures.Thesubjectmattercoversmultiplechaptersoflawwithmorethan300motorvehicleanddriverlicenseoperationalandaccountingprocedures.TheDepartmentwillprovidethetrainingandallmaterialsfreeofcostattherequestofTaxCollectorsonamutuallyagreeabledate,timeandlocationfornewemployeesand/orexistingem-ployeeswhoneedrefreshertraining.SomeTaxCollectorsmayprovidetrainingfortheirownemployees.

TheDepartmentoffersthefollowingcoursesprimarilyforallemployeeswhohavebeenapprovedissuanceofaFloridaReal-timeVehicleInformationSystemlogin,whichprovidesthemaccesstothesystemthatcontainsper-sonalanddrivingrecordinformation.TaxCollectorshaveadditionaltrainingprogramsforemployeeswhoprocessandissuemotorvehicletransactions,aswell.Thefollow-inglistisnotallinclusivebutprovidesanoverviewofthemainsubjectmattersrequiredforemployeestobecomefunctionalandefficientinprovidingmotoristservices.

•OriginalTitles*•TransferandDuplicateTitles*•OriginalRegistration*•TowingandStorage*•TitlesofDeceasedOwners*•SalvageandBrandedTitles*•HeavyVehicleUseTax,whichincludesspecialfederal

requirements*•VehicleDocumentExaminationCertificationGoverned

bytheAmericanAssociationofMotorVehicleAdministra-tors*

•FRVISnavigationandonlineprocessing

•SharePointresourcelibrary,whichcontainstools,suchasreferencesforlaws,policiesandproceduresandotherpertinentinformationneededforprocessingworkandrespondingtocustomerinquiries(stateandcounty)

•Queuingsystems(incountiesthatusequeuingsys-tems)

•Trainingforopeningandclosingprocedures-forof-ficesthatincludescashiering,handlingofmonies,audit-ing,managingandaccountingforthevariousindiciaandreports

•Trainingupdatesthatapplytoexistingpoliciesandproceduresornewonesgenerallyduetonewlawsbeingpassedandimplemented

*IndicatesDepartmentrequiredtrainingNote:Someofthesecoursesmaybeofferedinanonline

formatastheDepartmentrecentlyacquiredanewpro-gramcalledi-learn,whichfacilitatesonlineclassestobemadeavailablestatewide.Onlinetrainingisnotappropri-ateforallrequiredtypesofclasses.Certainclasses,basedonthesubjectmatter,stillrequirein-classroomtraining.Currently,theDepartmentprovidestherequiredtraining,andTaxCollectorsconductsupplementaltrainingwiththeirowntrainingstaff.SomeofthesmallercountiesorthosethatdonothavetheirowntrainingresourcesrelyontheDepartmentorothercountiestoshareresourceswiththem.Historically,Departmentresourcestoconducttraininghavebeenlimitedbecauseofbudgetaryrestraintsresultingininadequateresources.ManyTaxCollectorsfacethesamebudgetaryrestrictions.ItshouldbenotedthatinTaxCollectorofficesthatcurrentlydonotofferdriverlicenseservices,78percentreportthattheydonothaveatrainingstaffordepartment.Inthatgroup,25percentreportedthattheyreceivesomeoftheirtrainingfromDHSMV,andeightpercentreportedthattheyreceivealloftheirtrainingfromDHSMV.AtthistimetheDepart-mentprovidesonlytrainingcoursesdesignatedasre-quired,whichleavesmanytopicsentirelytoTaxCollectorstoprovidefortheirstaffsinsomemanner.Thecoursesalsomaybeneededtoenablestaffmemberstodoallaspectsoftheirjobs.Asaresult,TaxCollectorsrecognizethatonlinetrainingwillbeaneffectivesolutionfortraininginthefutureasitwillimproveefficiencyinthedevelopmentanddeploymentoftrainingprovidedbytheDepartmentthatdoesnotrequirehandsontraining.ThissupportstherationalethatalltheTaxCollectorswhodonotofferdriverlicenseservicescitedintheNeedsAssessmentSurveythattheywilltakeadvantageofonlinetrainingwhenitismadeavailable.OftheTaxCollectorswhocurrentlyofferdriverlicenseservices,95percentreportthattheyareforandwilltakeadvantageofonlinetraining,aswell.

ThefollowingcoursesareofferedforallemployeeswhohaveaFloridaDriverLicenseInformationSystemlogin:

•DriverLicenseExaminerPhaseI*•DriverLicenseExaminerPhaseII*•FraudulentDocumentRecognition*•FDLISNavigationandOnlineProcessing*


•PartnerNetandSharePointResourceLibraries(containtools,suchasreferencesforlaw,policiesandproceduresandotherpertinentinformationforprocessingworkandrespondingtocustomerinquiries-stateandcounty)

•Queuingsystems(incountiesthatusequeuingsys-tems)

•OASISorotherappointmentsystems•Trainingforopeningandclosingproceduresforoffices

(includescashiering,handlingofmonies,banking,audit-ing,managingandaccountingforthevariousindiciaandreports*)

•Acceptingapplicationstoregistertovoteandprocess-ingorganandtissuedonationwills*

*IndicatesDepartmentrequiredtraining

Trainingsubjectsarejobspecific.EachTaxCollectorhasadditionaltrainingneedsthatmaybeincludedinspecifictrainingclasses.Necessarytrainingforthevariousmo-toristservicestasksincludetopics,suchasusingphonesystemstorespondtorelatedcustomerinquiriesandoperatingremittanceprocessorsandotherrelatedmailprocessingequipment.Inaddition,eachprogramareahasvarioustypesofspecializedequipmentthatemploy-eesmustlearntouse,suchasprintersforprintingtitles,registrationsanddecals;driverlicensecameras;cardprint-ersandscanners.

Someofthetrainingmaybeofferedonline.Instruction-aldesignerswillmakethedecisionsondeliveryformats,takingintoaccountthelearningobjectivesanddesiredoutcomesaswellasthewishesoftheTaxCollectors.

TaxCollectorswhochoosetoprovidetheirowntrainingtoemployeesmayeither(thiswillalsoapplytothosewhoalreadyprovidetheirowntraining):

1.usetheDHSMVcurriculumandhavetheirtrainerscertifiedtoteachrequiredcourses,

2.developtheirowncurriculumandseekDHSMV’sap-proval,or

3.seekDHSMV’sapprovaloftheirexistinginordertocontinueteachingcoursesthathavebeensuccessfulinthepast

TheDepartmentcontinuestoofferTraintheTrainercoursesperiodicallyforTaxCollectortrainingstaffmem-bers.Oncethetrainercompletesthecourse,theygainaccesstotheDepartment’scurriculum.Becausethecur-riculumchangesfrequentlywithproceduralandprocesschanges,trainersarenotifiedwhennewversionsofthecoursesarereleasedandhaveaccesstoallupdatedmate-rialsthroughPartnerNet.EachTaxCollectorisresponsibleformakingsurethattheirstaffviewsandusestheupdatedmaterialsastheyaremadeavailable.

IfaTaxCollectorelectstousetheirowncurriculumtomeetthemandatoryrequirements,theymustsubmittheircurriculumtotheDepartmentforauthorization.Thecur-riculummustcoverthesamematerialthatDHSMVcovers

initscourses.Subjectmatterexpertsinthefieldreviewthematerialforaccuracy.Thereviewprocesstakesplaceannuallyorasagreeduponbasedonthecircumstances.Onceapproved,thecoursesmaybeofferedandwillfulfillthetrainingrequirements.

SharingoftrainingresourceswithneighboringTaxCol-lectorswillcreateefficiencies,ultimatelyresultincostsav-ingsandenablemoretimelytrainingforall.Inmostcases,TaxCollectorsneedtotrainemployeesassoonaspossiblebecauserecentbudgetcutbackshaveleftlessstaffavail-abletoassistcustomers.FortypercentofTaxCollectorswhodonotcurrentlyprovidedriverlicenseissuanceser-vicesbutwhohavetrainingresourcesand63percentoftheTaxCollectorswhodoprovidetheDLissuanceservicescitetheirwillingnesstosharetrainingopportunitiesorresourceswithneighboringcounties.

10.2 Monitoring delivery of training EachTaxCollectoremployeereceiveaccesstoi-Learn,

theDepartment’slearningmanagementsystem.TaxCol-lectorscanusethesystemtotrackcompletionofrequiredlearningandtoprovideaccesstoonlinetrainingmodules.TaxCollectorsalsomayhavetheirownrequiredtrainingthatthatwillbetrackedusingi-Learnortheirownrecordssystems.

Annually,theDepartmentwillsurveyTaxCollectorsandDriverLicensesubjectmatterexpertsonthequalityoftrainingtheDepartmentprovidesandonadditionaltrain-ingneeds.TheDepartmentmayaddcoursesbasedonthesurveyfeedback.

DHSMVmemberswillbeallowedtoattendandobserveanyapprovedtrainingtoensureadherencetotheautho-rizedcurriculum.Departmentparticipationensuresqual-ity,promotesconsistency,improvestrainingresourcesandpromotesthepartnershipbetweentheDepartmentandTaxCollectoremployees.Everyonecanlearnfromoneanothertohelpfulfilltheexpectedrequirements.

10.3 Curriculum Developed by DHSMV with input from Tax Collector Training Units

AllDepartmentcurriculawillinvolvecurriculumdesign-erswithexperienceinInstructionalSystemsDesignandappropriatesubjectmatterexperts.TheDepartmentwilluseaformativeevaluationprocesstotestthecurricula.TheDepartmentencouragesTaxCollectoremployeestoparticipateintheprocessandgivefeedbacktoproposedcurriculum.

Note:TaxCollectorshistoricallyhavebeeninvolvedinthedevelopmentandreviewofcurricula,andteamshaveparticipatedinthereviewprocessforproceduresandintraining.Therelationshipwillhelpfacilitateasuccessfultransitionasitoccurs.

10.4 Training LocationsTheDepartmenthastraininglocationsinthefollow-

ingcounties:Leon,Alachua,Hillsborough,Orange,Palm

Section 10Training


Beach,Miami-DadeandSantaRosa.IftheTaxCollectorrequirestraininginlocationsmorethan50milesfromthetraininglocations,theDepartmentwillmakeeveryefforttoaccommodatetheirneeds.TheDepartmentwillmakeeveryefforttominimizetravelcostsfortrainingcon-ductedmorethan50milesfromthetrainer’sheadquarterslocation.TaxCollectorshavenotedawillingnesstoshareresourcestohelptheDepartmentconserveandcreateatimelierschedulefortraining.

10.5 Future Training Needs for Tax Collector EmployeesConsiderationofthetruestaffinglevelsthatwillrequire

trainingmayneedtobeconsideredsincemostTaxCollec-torscrosstrainfront-lineemployeesinseveralfunctionalareas.RatiosprovidedinsectiononStaffingindicateonlythenumberoffulltimeemployeesneededtoconductdriverlicenseissuanceservicesineachTaxCollector’soffice.MostTaxCollectorswhocurrentlyprovidesuchserviceshavefounditnecessarytocrosstrainallfront-lineemployeestoprovideservicetocustomersinthefourmajorprogramareasinwhichtheyprovideservice:motorvehicles,driverlicense,taxcollection,andhuntingandfishinglicenses.

CrosstrainingemployeesallowstheTaxCollectorofficestoavoidlostproductivitythatoccursduringslowperiods(peaksandvalleys)inthevariousprogramareas.AsurveyoftrainingneedsforTaxCollectoremployeesmaybenec-essarytodetermineactualtrainingneeds.StaffingoftheDepartment’sLearningandDevelopmentOfficewillneedtomaintainorexceeditscurrentlevelinordertomeetthedemandsofcross-trainingTaxCollectoremployees.

TheDepartmentiscommittedtoworkwithallTaxCol-lectorswherenecessarytoassureexcellentandtimelytrainingoccurs.Thisisespeciallytrueforsmallcountiestoassuretheyreceiveallrequiredtraining.ThismaynotbeasnecessaryinmediumorlargecountyTaxCollectorofficeswheretrainingdepartmentsandstaffmayaffordthemthealternativeofconductingtheirowntraining.TaxCollectorswithlargestaffsmayfinditbothnecessaryandmoreefficienttoprovidetrainingtheirownstaffmembers.

Themotoristservicesfunctionsaresomeofthemostvisibleandimportantservicesofferedbystateandlocalgovernment.Trainingis,andwillalwaysbe,oneofthemostimportantinitiativesfortheDepartmentandtheTaxCollectors.TrainingwillcontinuetobeamajordrivingforceinthesuccessfultransitionofdriverlicenseissuanceservicestoTaxCollectors.Ithasbeenprovenmanytimesthattrainingisthemostvaluableandeffectivetoolinpromotingexcellenceincustomerservice,increasedef-ficiency,achievingexceptionalqualityofwork,raisingthelevelofconsumerprotection,improvingpublicsafetyandmovingtowardtheDepartment’svisionofasaferFlorida.

Themannerinwhichthecoredriverlicenseandmotor

vehiclefunctionsaresupportedthroughtrainingalsofa-cilitatescollaborationandinformationexchangebetweenfederal,stateandlocaljurisdictions;lawenforcementincludinghomelandsecurity;andindustryorganizations.

Thetrainingofferedmustbereliable,readilyavailable,andcontainnecessarysecuritylevelsthatsupporttheDepartmentandTaxCollector’sabilitytosafeguardtheprivacyofpersonalidentityinformationthroughamoresecurecredentialingprocess.Italsomustprovideneces-sarytoolsandcapabilitiestoenableemployeestocarryouttheirresponsibilitiesmoreeffectively,helpthemmakebetterbusinessdecisions,andmaximizetheirabilitytohandletheworkload.

TheDepartment’sfutureroletosupportTaxCollectorsisreflectedinthemovetowardafullyintegratedMotorServicesDivision,whichultimatelywillcombinemotorve-hicles,driverlicenseissuanceandtrainingfunctions.TheDepartmentalreadyhascreatedefficienciesbyconsolidat-ingalltrainingfunctionsintheLearningandDevelopmentOffice.

Tosupportthetransition,theDepartment’sMotor-istServicesDivision’sstraightforwardapproachwiththeTaxCollectorsasactiveandcontributingparticipantswillbringaboutthegreatestlevelofsuccess.

Section 10Training


Section 11Support Services


Section 11Support Services11.1 Motorist Services Help Desk

InAugust2009,theDepartmentconsolidateditsMotorVehicleHelpDeskandtheDriverLicenseProgramSystemsHelpDeskintoasingleentityundertheMotoristServicesinitiative.Themergewasamajorundertakingasthejobknowledgeandtheperformanceexpectationsofemploy-eestomeettheserviceneedsofcustomersareenormous.Employeesmustbetrainedandversatileinbothprogramareasandhavetheabilitytonavigatemultipleresourceprograms,suchastheFloridaReal-timeVehicleInforma-tionSystem,FloridaDriverLicenseInformationSystem,theDepartment’sintranetsiteandothers.ThetwohelpdesksunifiedtoformMotoristServicesHelpDesk.

TheHelpDeskconsistsof18teammemberswhostaffthetelephones,MondaythroughFridayfrom7a.m.until6p.m.EasternStandardTimetoaccommodateourTaxCollectorpartnersandstateofficeslocatedinboththeEasternandCentraltimezones.

ThehelpdeskoffersavarietyofservicesandprovidessubjectmatterexpertstobothTaxCollectoragentsandthestateofficesinall67countiesofFlorida.TheservicesincludeintranetsitescalledPartnerNetforTaxCollectorsandSafetyNetforDHSMVmembers.BothareawebbasedanduseMicrosoftSharePoint.

PartnerNetcontainsawealthofwebbasedlibrariesandinformationlaidoutinauser-friendlytabformat,arrangedbysubjects.Fieldpersonnelcanviewresourcesbyselect-ingtheFIELDSUPPORTlinkonthemiddlelefthandsideofthewebpage.Therearesectionsforfrequentlyaskedquestions,referencematerialsuchasmanualsandproce-dures,publicationsandforms,andaccesstowebbasedprograms.Theintranetsiteprovidesuserswithguidancetoassistwithmostsituationsthemembersmayencounterinafieldoffice.

Whenmemberscannotfindtheanswerthroughthewebbasedservice,theycanplaceacalltothehelpdesk.Thehelpdeskteamthenassiststhecallerwiththeircon-cern.Themajorityofcallstothehelpdeskfallgenerallywithinthefollowingareas:

•Opening/closingtheInventoryManagementSystemandInventoryissueswithdigitalcameraandprintersup-plies

•Opening/closingreportsandassistingwithcashman-agementissues,suchasreportsbeingoutofbalance

•HardwaresupportwithofficesystemsincludingtheAutomatedDriverLicenseTestingSystem,theIntranetRecordsInformationSystem,digitalimaging,fingerprintmachines,visionequipment,printers,andsignaturepads

•AssistancewithboththeFloridaDriverLicenseInfor-mationSystemandtheFloridaReal-timeVehiclesInforma-tionSystemproductionsystems

•Operationalassistancewithbothprocessandpro-ceduralissuesdealingwithdriverlicenses,titles,license

plates,andmotorvehicleregistrations•Subjectmatterguidanceandpolicyclarificationson

MotorVehicleandDriverLicenseOperationsManuals•Issuesescalatedtointernalbureausforresolution,such

asdocumentvalidationandsystemprogrammingissuesthatrequiretheDHSMVInformationSystemsAdministra-tion’sinvolvement

Whenanyfieldlocationhasanissueoraconcernthatrequiresacalltothehelpdesk,theteamisavailabletofieldtherequest.Theirgoalistoprovidethehighestlevelofcourteousandprofessionalserviceinatimelymannersoastohelpallcustomers–bothinternalandexternal.InmanycaseswhenaTaxCollector’sofficecallsforsupport,thecustomermaybeintheoffice.Suchascenariorequiresimmediate,expertassistance.

TheMotoristServicesHelpDeskislocatedintheNeilKirkmanBuildinginTallahassee.TheDepartmentofHigh-waySafetyandMotorVehiclesplanstocontinuetopro-videthesupporttoallDriverLicenseissuanceandMotorVehicleagentsthroughtheMotoristServicesHelpDesk.

AnotherimportantserviceistheDepartment’sCus-tomerServiceCenter,whichprovidesassistancetoDHSMVcustomersthroughoutthestate.CustomerServiceCenterrepresentativesprovidecustomerswithvaluableinforma-tionabouthowandwheretoobtainservices.Itisimpor-tanttonotethathelpdeskrepresentativesmustbehighlytrainedtorespondtothecomplexandwidevarietyofquestionsregardingdriverlicenseandmotorvehiclemat-tersandareexpectedtobesubjectmatterexperts.

11.2 Online Appointment Service and Information System/Queuing System

OASISTheOnlineAppointmentServiceandInformation

SystemisavailablethroughtheDepartmentandcanbeprovidedtotheTaxCollectorsuponrequestandatnocost.Thesystemcurrentlyallowscustomerstoscheduleappointments,attheirconvenience,fordriverlicenseservicesinbothstateandTaxCollectorofficesthroughanypersonalcomputerwithInternetaccess.TheStateiscur-rentlyworkingwithTaxCollectorstoexpandthecapabilityofthesystemtoallowforTaxCollectoremployeestousethesystemforallservicesofferedbyTaxCollectors.TaxCollectorsalsomayusethesystemtoscheduleappoint-mentsforcustomerswhocallinorwhoareinanoffice.Theappointmentsystemcanhelpimproveproductivitybyreducingthenumberoftelephonecallsandimprovingap-pointmentprocesses.ItalsohasthepotentialtomakethetransitionofservicestoallTaxCollectorsasmootherpro-cesswhenfullyimplementedbythosewhochosetouseit.TheEscambiaCountyTaxCollectoralreadyhasexpandedthesystem,andotherTaxCollectorsareconsideringdoingthesameatreducedornocost.

AnotherfeatureofOASISisthatitprovidesvariouslinksduringtheprocessofmakinganappointmenttofurtherinformthecustomeraboutthetypeoftransactionthey


arerequesting.

Queuing SystemThequeuingsystemisanautomatedsystemthathelps

managecustomerflowandemployeeworkflowwhileprovidingvaluableperformancemeasuredata,rangingfromwaittimestotheamountoftimeittooktoserveacustomeratthecounter.Thedataassistsmanagerswithassigningexaminerstospecificdutiesandtoadjustthoseassignmentsbasedonchangingcustomerrequirementsthroughouttheday.Thequeuingsystemsupportscheck-ingacustomerinwiththereceptionist,whoselectsthecustomer’sservicerequirementsandprintsaticketwithacomputergeneratednumber.

Whentheappropriateexaminerworkstationisavail-able,thequeuingsystemnotifiesthecustomerthroughaudioandvideothatareintegratedwithqueuingsystem.Usingtheinterfaceprovidedontheexaminerworkstation,theexaminerindicatestheyarebeginningtoprocessthecustomer’stransaction.Whentheexaminercompletesthetransaction,theyindicatethroughtheinterfacethattheyarereadyforthenextcustomertransaction.

Thequeuingsystemprovidesavarietyofmanagementreportsthatsummarizewaittimesbycategory,overallexaminerperformance,andaveragetransactionstimes.Reportsalsoprovideinformationpertainingtospecificcustomerservicecategories.Thequeuingsystemhasthecapabilitytotargetgoalsforwaittimes,adjustservicecategoriesandexaminerassignments.BothhistoricaldataandrealtimedataareavailablethroughtheManagementPortalmodule.Queuingsystemsofferanexceptionaltoolformanagingandbalancingworkloadsinoneormultipleoffices.Thesystemsenableofficestouseskillbaseroutingofcustomerstoassurethatcustomerscanreceivetheser-vicethattheyrequirefromtheemployeethatthesystemroutesthemto.Thiswillbeespeciallyusefulduringthetransitionperiodasemployeesarecross-trainedinmul-tiplefunctionsacrossprogramareas.

ThesoftwarelicensesthattheDepartmentcurrentlyusesforitsofficesequippedwiththequeuingsystemcan-notbetransferredtotheTaxCollectorswhenthedriverlicenseofficestransition.TaxCollectorswhowishtotakeoverastatefacilityequippedwithaqueuingsystemandkeeptheequipmentwouldneedtocoordinatedirectlywiththecompanyoftheirchoicethatprovidesthetech-nology.

Motor Vehicle Network TheMotorVehicleNetworkisapublicinformation

serviceprovidedtotheDepartmentatnochargebyMVN.TheserviceprovidesDepartmentpublicinformationannouncements,news,weatherandtrafficupdatestocustomerswaitingforserviceinDriverLicenseoffices.TheserviceispaidforthroughadvertisingthatMVNsellsand

displaysonthemonitorsthroughouttheday.TheDepart-menthasfinalapprovalonallmaterialcontentdisplayedontheMVNtelevisionmonitors.MVNownstheequip-mentandisresponsibleforallmaintenanceorequipmentreplacementrequiredtokeepthesystemoperational.ItisimportanttonotethatMVNiscompatiblewiththeDe-partment’squeuingsystemandothercustomerqueuingsystemsanddisplaysthenumberofthecustomerwhoiscurrentlybeingserved.

AnadditionalfeaturethatMVNprovidesistheabilitytocustomizemessagestoaspecificofficelocation.Thiscouldbeusedinthecaseofanaturaldisasterwhereaspecificofficeorgroupofofficesarebeingclosed,ortoprovidecustomersandemployeeswithimportantemergencyinformation.ContinuationoftheMVNinTaxCollectorofficescouldbebeneficialtocustomers,andTaxCollectorscouldcoordinateuseoftheMVNdirectlywiththecompany.

Other Support ServicesTheDepartmentoffersmanysupportservicestoTax

Collectors.TheDriverLicenseTransitionManualassistsTaxCollectorsthroughthetransitionandprovidesinfor-mationonsupportservices.Also,asdiscussedinSection3,DHSMV’sTaxCollectorLiaisonguidesandsupportsservicesforTaxCollectors.Someoftheliaison’sdutiesandresponsibilitiesarecoveredintheNeedsAssessmentSurvey.

Forty-threepercentoftheTaxCollectorswhocurrentlyprovidedriverlicenseservicessaythattheywillneedsupportfromDHSMVtoobtainstatisticalinformationandtoestablishbudgetaryneedsandcostsforexpansionofservicesthatincludestaffing,space,andequipmentneeds.AmajorityoftheTaxCollectorswhodonotcur-rentlyprovidedriverlicenseservicesreportthatthey,too,needhelpintheseareas.

TaxCollectorsindicateaneedforspecialsupportduringthetransitionperiodandbeyond.Todate,39percentofTaxCollectorswhocurrentlyprovidedriverlicenseservicesdonothaveanITsupportsection.Asaresult,theyrelyheavilyontheDepartmentandtheyareabletocontractwiththeDepartmentforsuchsupport.MorethanhalfoftheTaxCollectorswhodonotprovidedriverlicenseservicesreportthattheydonothaveITsupportandwillneedtheDepartment’stechnicalsupport,aswell.Techni-calsupportwillbeanimportantoptionforTaxCollec-torswhodonotcurrentlyprovidedriverlicenseservices.Sixty-onepercentofTaxCollectorswhodonotofferdriverlicenseservicesindicatethattheywillneedguidancewithexpandingcurrentfacilitiesorobtainingnewfacilitiestomeetthedemandsofprovidingdriverlicenseservices.

WhenTaxCollectorswhocurrentlydonotperformdriverlicenseserviceswereaskedwhichmotoristservicesfunctionstheyexpectDHSMVtocontinuetoperformoncedriverlicenseservicesarefullytransferredtoTaxCol-lectors,theyratedthefollowingservices:



•100percent-QualityAssurance,MotoristServices,

Audit/Compliance•100percent-TaxCollectorHelpDesk•100percent-PoliciesandProcedures•94percent-Training•81percent-AdministrativeReviews•81percent-DHSMVCustomerServiceCenter(public)

ThesearejustsomeexamplesofhowTaxCollectorsseetheyneedhelpandsupportfromtheDepartmentgo-ingforwardinthetransition.ItwillbeimportanttothemthattheDepartmentmaintainsappropriatestafflevelsinsupportareastomanagetheirneedsduringandafterthetransition.



Section 12Integrated Motorist Services

Information System


12.1 Department Current Responsibilities and Coming Change

TheDepartmentofHighwaySafetyandMotorVehiclesisresponsibleforissuingdriverlicensesandmotorvehicletitlesandregistrationstoFloridaresidents.Accordingtothemostrecentdata,theDepartmentprocessesmorethan5milliondriverlicensesandidentificationcardsand24.5millionmotorvehicle,manufacturedhome,andvesselregistrationsandtitlesannually.TheDepartmentoperates70fieldofficesdirectlyandsupportstheissuanceeffortsoftheirpartnersandagents,theTaxCollectors,inanadditional134officesacrossthestate.Duringthenextseveralyears,thenumberofstateofficeswillcontinuetodeclineandthenumberofTaxCollectorofficesthatpro-videdriverlicenseissuanceserviceswillriseaswemovetowardafulltransitionofservicesbyJune30,2015.

AlthoughvariousstateandfederalmandateshavechangedtheDepartment’sdutiesandresponsibilitiessinceitscreationin1969,itsservicedeliverymethodhasremainedlargelythesamethroughoutthepast40years.Twoseparatedivisionsmanagelicensing,registrationandtitlingservices,oversightandbusinesssupport.TheDivisionofDriverLicensesissuesidentificationanddrivingcredentialsandoverseescomplianceprogramsrelatedtodriverlicenseissuance.Programareasincludeenforc-inginsurancecoveragerequirementsandoperatingthestate’salcoholtreatmentprograms.TheDivisionofMotorVehicleslicensesandmonitorsvehicledealersandmanu-facturersandcoordinateswiththeTaxCollectorswhoareresponsibleforregisteringvehiclesandissuingdriverlicensesasfullservicetolimitedserviceagentsatthistime.

AmendmentstoFloridaStatute322.135duringthe2010LegislativeSessionchangedthescopeoftheservicesTaxCollectorswillprovideduringthenextfewyears.Asanex-pectedresultofthestudyandreport,beginningin2015,theTaxCollectorswillassumeallfrontline,inpersondriverlicensecustomerservicedeliveryfromtheDepartment.TheDivisionofDriverLicenseswillstopperformingissu-anceactivitiesandinsteadperformmonitoring,oversightandregulatoryfunctions.Effectivetoolsmustbedevel-opedandprovidedtomakethistransitioncosteffectivefortheTaxCollectorsandatthesametime,providecostsavingstotheStateandtheDepartment.

12.2 Obsolete Computer Systems and TechnologyAstheDepartment’sdutiesandresponsibilitieshave

changed,itshardwareandsoftwarealsohaveevolved.AtthecoreoftheDepartment’stechnologyenvironmenttodayaretheFloridaDriverLicenseInformationSystemforDriverLicensesandtheFloridaReal-timeVehicleInforma-tionSystemforMotorVehicles.Thesystemsdatefrom1997and1999,respectively.Inthepast14years,theDepartmenthasmadenumerouschangesandenhance-

Section 12Integrated Motorist Services Information System

mentstotheoperatingsystemsandhasaddednewap-plications.Asaresult,thecurrenttechnicalenvironmentismulti-layered;usesmanydifferentapplications,databases,languages;andrequiresmanypeopleandskillsetstomaintain.

Asaresultoftheneedtocreateefficienciesandstream-lineoperationswithinthenextfiveyears,theDepartmentplanstointegratethetwosystemsintoasingleoperat-ingsystem.Historically,aschangestotheMotorVehiclesystemshaveoccurred,theTaxCollectorcommunityhasbeeninvolvedinthedevelopmentofrequirementsandparticipatedinsystemtestingandpilotprogramstoassuresystemstabilityandfunctionality.TaxCollectorswillbein-volvedintheintegrationandsoftwarere-writeforthenewsystemandwillhelptheDepartmentprovideanoperatingsystemthatmeetstheneedsofallinvolvedentities.

12.3 Future Goal for Integrated Motorist Services Sys-tem

TheDepartmentisinplanningstagesformergingitsnumeroustechnologicalsystemsintoonefullyintegratedsystem.FDLISandFRVIShistoricallyhavebeenseparatedbythefunctionsofthedivisions.ItisthegoaloftheDe-partmenttomovetowardafullyintegratedMotorServicesorganizationwithsystemsthatsupportthenewstructureandbusinessneeds.Forexample,ifacustomerweretoupdatetheaddressontheirmotorvehicleregistrationitwouldautomaticallyupdatetheirdriverlicenseaddressfurtheringtheonecustomer,onesystemapproach.Front-lineemployees,includingTaxCollectorpersonnel,willhavetheabilitytoservecustomersatapotentiallylowercostperunitofservice.Suchchangeswouldcomeasaresultofhavingtechnologytoolsthatofferasingleviewtothecustomer’srecordsandprovideassistancewiththeissuanceprocessformultipleservicesthroughonepor-tal.Thiswillbeaccomplishedwiththeuseofenhancedworkflows,informationalwizards,andpre-populatedformswhereappropriatefromeachrecord.Workloadwillbemanagedbetweenfieldofficesthroughbusinessintel-ligencecapabilitiesforplanningandbudgeting.

TheproposedintegratedMotoristServicessystemwillprovidecustomerswiththeabilitytomanagetheirowninformationandinitiatetransactionsthroughmultiplechannels,includinganInteractiveVoiceResponsesystem,callcenterandselfserviceonlineportal.Withthenewenvironment,theDepartmentwillmeettheinformationneedsofitsworkforcebyturningdataintousableinfor-mationthatcanbedeployedforbetterdecision-makingwhileimprovingproductivityatthesametime.Theuni-fiedsystemalsowillprovidemorebackgroundservicesupporttoTaxCollectorsastheyassumeneworaddedresponsibilityduringthetransitionorimproveoncurrentcustomerservicepractices.Somecurrentlyhavephonecentersthatfieldcallsfordriverlicenseandmotorvehicles,aswellastaxcollectionsandhuntingandfishinglicensing.Aunifiedsystemwillgreatlyimproveallprocessesthrough


intensestreamliningandwillenhancedirectcustomerinteractions.

Tosupportthebusinessendeavor,thetechnicalap-proachwillbetocreateatoolthattrulysupportsaone-stop-shopenvironmentforthecustomer.Toaccomplishthesingleinterface,asinglesourceofdataandthecoreinterfaceshouldbeintegratedwiththirdpartiesandpointsolutionapplicationssothatdualentryandtransferofdataisnotnecessary.Inachievingthissingleviewofthecustomerandpromotingself-serviceonlinetothegreatestdegreepossible,theDepartmentwillachieveasecondaryobjectiveofsimplifyingandmodernizingthetechnicalenvironmentwhileimprovingcustomerserviceandkeepingconsumerprotectionasmainobjectives.

12.4 The ChallengesThecurrenttechnicalenvironmentconsistsofseven

majorsystemssupportedbysixdifferentdatabasereposi-tories,adozenpointsolutionsand47webapplications.Inaddition,nearly3,000batchapplicationsandmorethan17,000storedprocedures,onlinetransactionservices,printservicesandFileTransferProtocolservicestransferdatafromsystemtosystem,update,printortransferdriverlicenseormotorvehicledata,orpulldatafromexternalsources.Morethan20programminglanguagesareusedtomaintainthesesystemsonnearlyadozendifferentplatformenvironments.

Thecomplexityandageofthesoftwarecreateschal-lengesinsupportingandmaintainingtheenvironment,whichinturngeneratesriskstothebusiness.Fromatech-nicalperspective,theDepartment’sInformationSystemsAdministrationdealswith:

•Systemdowntime,whichcanhaltservicedelivery•Increasedcosts•Difficultylocatingnecessaryskillsets•Datasynchronizationanderrors•Difficultyfixingbugsorimplementingchanges•Difficultyintegratingsoftwarepackages

SometechnologychallengesaffectISA’scapacitytoberesponsivetobusinessesrequestsfornewormodifiedfunctionality,whileotherscausedirectriskstothebusi-nessincluding:

•Risktopublicsafety•Riskofnon-compliancewithfederalandstateman-

dates•Riskofincreasedcosts•Riskofuncollectedordelayedrevenue•Riskofreputationalinjury

Eachriskcanbetracedbacktooneormoreofthechal-lengescausedbythetechnicalenvironment.TheInte-gratedMotorServicesSystemprojectclearlyisanecessary

componentoffullyandsuccessfullytransitioningdriverlicenseservicestoTaxCollectorsbyJune2015.UpdatingtheantiquatedsystemisparamounttotheongoingfutureoftheDepartment,TaxCollectors,customerserviceandstakeholders.

Objective Targets:Tostarttheprocessofcreatingaseamlesssystem,the

Departmentwillneedsupportforthefiscalyear2011-2012budgetrequestsrelatedtoDHSMV’stechnologyen-vironmentmodernization.Thelong-termobjectivesare:

•Createaconsolidatedsystemthatisnimble,userfriendlyandeasytomodify

•Createasystemthatwillallowforamorestreamlinedissuanceprocess,thereforeimprovedcustomerservice.

•Allowevolvingtechnologiestobemoreeasilyintegrat-edwiththenewlycreatedsystem

Section 12Integrated Motorist Services Information System


Section 13Legislative Recommendations


Section 13Legislative Recommendations13.1 Rule Making Authority

AspartofthetransitionofservicestotheTaxCollectors,theDepartmentwillconductareviewofSections319,320and322,FloridaStatutes,toensurethattheDepartmenthasappropriaterulemakingauthoritywithinthesestatu-torysections.TheDepartmentalsowilladdressandseekamendmentstoanystatutesinthesesectionsthatareinconflictorareduplicatedwhenaddressingtheservicesthatTaxCollectorswillprovideinrelationshiptoMotorVehiclesandDriverLicenses.TaxCollectorsmaytakepartinthisefforttoensuretheirneedsaremet.ThereviewandamendmentswillincludeareasoflawthatwillbeinconflictwiththegoaltocreatearevenueneutralsystemforTaxCollectorsprovidingDHSMVMotoristServices.

Thegoalofthereviewistoachieveaconsistentandclearunderstandingofresponsibilityinoperations.Athoroughreviewofalldriverlicenseandmotorvehiclestatuteswillensureconsistentapplicationoflawthrough-outallDepartmentofHighwaySafetyandMotorVehiclestransactions.Suchconsistencywillultimatelyprovidebet-terservicedeliverytoourcustomersandequaltreatmentandbenefitswhethergoingtoastateorTaxCollectorfacil-ityforDepartmentservices.

13.2 Driver License Service ChargeFloridalawauthorizesTaxCollectorstocollecta$6.25

servicechargefordriverlicenseservices.DHSMVofficesdonotassessthe$6.25servicecharge.Anunintendedconsequenceofthedifferenceisthatasignificantim-balanceofworkloadhasoccurredduringthetransitionperiod.Ifthe$6.25continuestobeappliedinconsistently,whilestateofficesareclosingandreducingthenumberofemployees,customersinstateofficeswillnotbeservedinasustainablemanner.Inanefforttoeliminatethefeediscrepancyandprovideservicesatacomparablecost,theDepartmentrecommendschargingthesameamountregardlessofwheretheserviceisperformed.Morethan70percentoftheTaxCollectorsrespondedtotheNeedsAssessmentSurveyinfavorofthestateofficeschargingthesamechargeastheTaxCollectoroffices.

ALegislativechangewouldauthorizetheDepartmenttochargea$6.25servicechargefordriverlicenseandIDcardoriginalissuancesandrenewals.TheDepartmentrecommendsthattheentire$6.25chargebedepositedintotheHighwaySafetyOperatingTrustFund.

322.211. Service charge“Thereshallbeaservicechargeof$6.25foreachorigi-

nal,renewalorreplacementdriverlicenseoridentificationcardissuedbyastate-operateddriverlicenseoffice.Ofthatamount,$6.25shallbedepositedintotheHighwaySafetyOperatingTrustFund.”

TheFirstQuarterPerformanceReportsubmittedduring

theNov.9Cabinetmeetingincludedastatementthatal-thoughtherearemoreTaxCollectorissuanceofficesthanstatefacilities,63percentofdriverlicensetransactionsarebeingdoneinstatefacilities.Acontributingfactormaybetheadditional$6.25feethatcustomerspaywhentheyvisitaTaxCollector.TheDepartmentbelievestheconsis-tentfeewillmakethetransitionmoreseamlessandkeepcustomersfromgoingoutoftheirwaytovisitstateofficesinsteadofTaxCollectoroffices.ThestatisticisparticularlytellingbecausethereareapproximatelytwiceasmanyTaxCollectorOfficesthatissuedriverlicensesastherearestateoffices.

13.3 Small County ExemptionItisrecommendedthatanylanguageinFloridaStatute

regardingthetransitioningofDriverLicensetothevari-ousTaxCollectorsincludeaprovisionthatallowscountiesmeetingthedefinitionofasmallcountytocreateinterlo-calagreementsortoapplytotheDepartmentforanexceptiontooptoutofprovidingservices.

BasedonfeedbackfromTaxCollectors,countiesdefinedassmallcountiesshouldhavetheoptionofrequestingtooptoutofprovidingservices.FloridaStatutes120.52(1)(19)definesasmallcountyasanycountythathasanunincarceratedpopulationof75,000orless.SeveraloftheState’ssmallercountiesmaylacktheresourcestooffertheadditionalservicesbecauseofalackoffacilities,staffingandrevenues.Requiringthemtoprovidetheadditionalservicesmayadverselyimpacttheirabilitytoprovidees-sentialcountyservices.Therealsomaybecountiesthatarenotfinanciallyabletoassumetheservices,whichmaybeconsideredaswell.

Basedonthemostrecentpopulationestimates,30countiesmeetthedefinitionofasmallcounty.TheTaxCollectoristhesoleproviderofdriverlicenseservicesin19ofthosecounties,andtheStateprovidesdriverlicenseservicesinsixothers.Thereareonlyfivesmallcountieswheredriverlicenseservicesarenotcurrentlyavailable:Franklin,Gilchrist,Glades,MadisonandWashington.TheDepartmentrecommendsthatthesefivecountieshavetheoptionofapplyingforanexceptiontonotprovidedriverlicensingservices.

Inaddition,theDepartmentrecommendsthatthesixsmallcountieswheretheStatecurrentlyoffersdriverlicenseservicesalsobeauthorizedtoapplyforanexcep-tioniftheTaxCollectorisunabletoassumedriverlicenseserviceswhenthestateofficesclose.Thecountiesare:Gadsden,Gulf,Holmes,Jackson,OkeechobeeandWalton.

TheabilitytoenterintoaninterlocalagreementwithaneighboringTaxCollectormayhelpthesmallercoun-tiesprovidedriverlicenseissuanceservices.Whereitisgeographicallyfeasible,smallcountyTaxCollectorscouldenterintoagreementstoprovideserviceatreducedcostbysharingfacilities,employeesandotheroperationalexpenses.Smallcountiesthatarefinanciallyunabletoprovidedriverlicenseservicesshouldbeallowedtoenter


intointerlocalagreementswithneighboringTaxCollec-torstoauthorizethemtoprovidedriverlicenseservicesfortheircountyiftheychoosenottooptout.

Intheeventthatasmallcountyencountersafinancialobligationaftertakingondriverlicenseissuancedutiesandbecomesfinanciallyunabletoperformtheseduties,considerationmustbegiventoallowthesecountiestooptoutofprovidingtheservices.Insuchcases,interlocalagreementsshouldbeconsideredtoensureservicesareavailabletotheresidentsofthecountieswhereunfore-seenfinancialobligationsoccur.

13.4 Tax Collector Retain Portion of the Replacement License and Identification Card Fee

ToassisttheTaxCollectorswiththeexpensesinvolvedinprovidingdriverlicenseservices,theDepartmentisproposingachangetoFloridaStatute322.21toallowtheTaxCollectorstoretaintheportionofthefeesforreplace-mentlicensesandidentificationcardsthatwaspreviouslydesignatedfortheHighwaySafetyOperatingTrustFund.ThechangewouldonlyapplytoreplacementsactuallyissuedbytheTaxCollectorsandwouldbeinadditiontothe$6.25servicefee.ItshouldbenotedthatsuchfundswouldbetakenfromthesavingstheDepartmentachievesbytransitioningservicesandwillnotimpactGeneralRev-enue.Thefollowinglanguageisproposed:

322.21Licensefees;procedureforhandlingandcollect-ingfees.

—(1)Exceptasotherwiseprovidedherein,thefeefor:(e)Areplacementdriver’slicenseissuedpursuanttos.

322.17is$25.Ofthisamount$7shallbedepositedintotheHighwaySafetyOperatingTrustFund,and$18shallbedepositedintotheGeneralRevenueFund.Ifreplacedbythetaxcollector,$7shallberetainedbythecollector.

3.Forareplacementidentificationcardissuedpursuanttos.322.051,thefeeis$25.Ofthisamount,$9shallbede-positedintotheHighwaySafetyOperatingTrustFund,and$16shallbedepositedintotheGeneralRevenueFund.Ifreplacedbythetaxcollector,$9shallberetainedbythecollector.

13.5 Minimum Services RequirementTheDepartmentrecommendsthatlanguagebeinclud-

edinChapter322,FloridaStatutesthatalldriverlicenseissuanceservicesbeassumedbytheTaxCollectorswhoareconstitutionalofficersunders.1(d),Art,VIIIoftheStateConstitutionnolaterthanJune15,2015.Section4fullydescribestheimplementationoftherequirement,whichallowstheTaxCollectorstophaseinfulldriverlicenseissu-anceservicesoverasetperiodoftimewithexceptionto

smallcountiesthatmayapplyforanexceptionasrecom-mendedinSection13.3.

13.6 Ability to Enter Into LeasesFloridaStatute218.32willneedtobeamendedto

authorizetheTaxCollectorstoestablishstaffandequipbranchofficesforspecifiedpurposes.Thefollowinglan-guageisproposed:

(7)Ataxcollectormayestablishoneormorebranchofficesbyacquiringtitletorealpropertyorbyleaseagree-ment.Thetaxcollectormaystaffandequipsuchbranchofficestoconductstatebusinessor,ifauthorizedtodosobyresolutionofthecountygoverningbody,conductbusi-nesspursuanttos.(1)(k),Art.VIIIoftheStateConstitution.Thedepartmentshallrelyonthetaxcollector’sdetermi-nationthatabranchofficeisnecessaryandshallbaseitsapprovalofthetaxcollector’sbudgetinaccordancewiththeproceduresofs.195.087(2).

Section 13Legislative Recommendations


Section 14Appendices


Appendix 3A

SUBJECT

PERSONAL

INFORMATION EXEMPTED FROM

PUBLIC DISCLOSURE

POLICY NUMBER

9.02

POLICY MAINTENANCE ADMINISTRATOR: General Counsel

PURPOSE/SCOPE: To establish department policy and procedures to exempt from disclosure

personal information contained in the driver, vehicle and vessel records of public officials, and the motor vehicle records of the general public.

I.AUTHORITY

18USCss2721-2725,DriverPrivacyProtectionAct

Section119.0712(2),FloridaStatutes,ExemptionsfromInspection

II.DEFINITIONS

Department–TheDepartmentofHighwaySafetyandMotorVehicles.

DriverPrivacyProtectionAct(DPPA)–Afederallawthatregulatesthereleaseandsharingofinformationfromstatemotorvehiclerecords.18USCss2721-2725

GeneralPublic–AmotoristwhosepersonalinformationcontainedintheirmotorvehiclerecordisexemptedfrompublicdisclosureasdefinedinSection119.0712(2),FloridaStatutes.

MotorVehicleRecord–Anyrecordthatpertainstoamotorvehicleoperator’spermit,motorvehicletitle,motorvehicletitleregistrationoridentificationcardissuedbytheDepartmentofHighwaySafetyandMotorVehicles.

PersonalInformation–Informationinamotorvehiclerecordthatidentifiesanindividual,includingthename,address,so-cialsecuritynumber,telephonenumber,driveridentificationnumber,medical,disabilityoremergencycontactinforma-tionandphotographordigitalimageofapublicofficialormotorist.Personalinformationdoesnotincludeinformationrelatingtovehicularcrashes,drivingviolationsanddriver’sstatus.

PublicOfficial–Anemployeeofagovernmentagencywhosehomeaddress,telephonenumber,socialsecuritynumberandphotographareexemptfromdisclosureaccordingtoSection119.071(4),FloridaStatutes.

Suppress–Personalinformationcontainedindepartmentrecordsthathasbeenexemptedfrompublicdisclosure.

III.POLICY

ItisthepolicyoftheDepartmentofHighwaySafetyandMotorVehiclestoexemptfrompublicdisclosurethepersonalinformationcontainedinthedriver,vehicle,andvesselrecordsofpublicofficials.Additionally,itisthepolicyoftheDepartmenttodevelopandimplementproceduresconsistentwiththeFederalDriverPrivacyProtectionActof1994andexemptfromdisclosurethepersonalinformationcontainedinmotorvehiclerecordsunlesspermittedbylaw.

IV.RESPONSIBILITIES

PublicOfficials:EligiblepublicofficialsmayrequestthattheDepartmentexemptfrompublicreviewthepersonalinfor-mationcontainedintheirdriver,vehicle,andvesselrecords.TherequestmustbemadeinwritingasrequiredinSection119.071(4)(d)8,FloridaStatutesbycompletingthePublicOfficialsRequestToSuppressRecordsInformationForm(HSMV96020).TheformmustbereturnedtotheDepartmentwithaletterorotherdocumentationonemployerletterheadindi-


catingeligibility.Thefollowingpublicofficials,theirspouses,theirchildren,andotherfamilymemberslivingatthesameaddressareeligibleforprivacyprotectionunderSection119.071(4),FloridaStatutes:Activeandformerlawenforcementofficials.Correctionalandcorrectionalprobationofficers.PersonnelfromtheDepartmentofChildrenandFamilyServiceswhoinvestigatecasesofabuse,neglect,exploitation,fraud,theft,orothercriminalactivities.4.PersonnelfromtheDepartmentofHealthwhoinvestigatecasesofchildabuseandneglect.5.PersonnelfromtheDepartmentofRevenueorlocalgovernmentswhoseresponsibilitiesincluderevenuecollectionandenforcementorchildsupportenforcement.6.Certifiedfirefighters.CurrentandformerjusticesoftheSupremeCourt,districtcourtofappealjudges,circuitcourtjudges,andcountycourtjudges.Currentandformerstateattorneys,assistantstateattorneys,statewideprosecutors,assistantstatewideprosecutors.Currentorformerhumanresource,laborrelationsoremployeerelationsdirectors,assistantdirectors,managersoras-sistantmanagersofanylocalgovernmentagencyorwatermanagementdistrictwhosedutiesincludehiringandfiringemployees,laborcontractnegotiations/administrationorotherpersonnelrelatedduties.CurrentandformerUnitedStatesattorneysandassistantUSattorneys.CurrentandformerjudgesofUSCourtsofAppeal,USdistrictjudgesandUSmagistratejudges.12.Currentandformercodeenforcementofficers.13.CurrentandformerguardiansadliterasdefinedinSection39.820,FS.14.Currentandformerjuvenileprotectionofficers.

TheDepartmentrecordsaffectedbythisactionincludeFloridadriverlicenserecords,Floridaidentificationcardrecords,motorvehicleregistrationandtitlerecords,vehicleregistrationandtitlerecords,andvesselregistrationandtitlerecords,includingfederallydocumentedvessels.TheDepartmentmayonlyreleasesuppressedpersonalinformationofpublicofficials,tolawenforcement,judgesorotherstateoffices.

B.GeneralPublic:Personalinformationcontainedinmotorvehiclerecordsordriverrecordsthatidentifiesanindividualisconfidentialandexemptfromdisclosureexceptasprovidedbelow.

TheDepartmentrecordsaffectedbythisactionincludeFloridadriverlicenserecords,Floridaidentificationcardrecords,andmotorvehicleregistrationandtitlerecords.Protectionofpersonalinformationislimited,andbasedontheFederalDriverPrivacyProtectionActof1994andSection119.0712(2),FloridaStatutes.ThelawrequirestheDepartmenttoreleasesuppressedpersonalinformationforthefollowinguses:

1.Foruseinconnectionwithmattersofmotorvehicleordriversafetyandtheft;motorvehicleemissions;motorvehicleproductalterations,recalls,oradvisories;performancemonitoringofmotorvehiclesanddealersbymotorvehiclemanu-facturers;removalofnon-ownerrecordsfromtheoriginalownerrecordsofmotorvehiclemanufacturers;tocarryoutthepurposeoftheAutomobileInformationDisclosureAct;theMotorVehicleInformationandCostSavingAct;theNationalTrafficandMotorVehicleSafetyActof1966;theAnti-CarTheftActof1992;andtheCleanAirAct.Forusebyanygovernmentagency,includinganycourtorlawenforcementagency,incarryingoutitsfunctions,oranyprivatepersonorentityactingonbehalfofafederal,state,orlocalagencyincarryingoutitsfunctions.Foruseinconnectionwithmattersofmotorvehicleordriversafetyandtheft;motorvehicleemissions;motorvehicleproductalterations,recalls,oradvisories;performancemonitoringofmotorvehicles,motorvehicleparts,anddealers;motorvehiclemarketresearchactivities,includingsurveyresearch;andremovalofnon-ownerrecordsfromtheoriginalownerrecordsofmotorvehiclemanufacturers.Foruseinthenormalcourseofbusinessbyalegitimatebusinessoritsagents,employees,orcontractors,butonly:Toverifytheaccuracyofpersonalinformationsubmittedbytheindividualtothebusinessoritsagents,employees,orcontractors.Ifsuchinformationassosubmittedisnotcorrectorisnolongercorrect,toobtainthecorrectinformation,butonlyforthepurposesofpreventingfraudby,pursuinglegalremediesagainst,orrecoveringonadebtorsecurityinterestagainst,theindividual.5.Foruseinconnectionwithanycivil,criminal,administrative,orarbitralproceedinginanycourtoragencyorbeforeany

Appendix 3A


self-regulatorybodyfor:Serviceofprocessbyanycertifiedprocessserver,orotherpersonauthorizedtoserveprocessinthisstate.Investigationinanticipationoflitigationbyanattorneylicensedtopracticelawinthisstateortheagentoftheattorney,butnotformasscommercialsolicitationofclientsforlitigationagainstmotorvehicledealers.Investigationbyanypersoninconnectionwithanyfiledproceedingbutnotformasscommercialsolicitationofclientsforlitigationagainstmotorvehicledealers.Executionorenforcementofjudgmentsandorders.Compliancewithanorderofanycourt.6.Foruseinresearchactivitiesandforuseinproducingstatisticalreports,solongasthepersonalinformationisnotpub-lished,re-disclosed,orusedtocontactindividuals.7.Forusebyanyinsurerorinsurancesupportorganization,orbyaself-insuredentity,oritsagents,employees,orcon-tractors,inconnectionwithclaimsinvestigationactivities,anti-fraudactivities,rating,orunderwriting.8.Foruseinprovidingnoticetotheownersoftowedorimpoundedvehicles.9.Forusebyanylicensedprivateinvestigativeagencyorlicensedsecurityserviceforanypurposepermittedunderthisparagraph.Personalinformationobtainedbasedonanexemptdriver’srecordmaynotbeprovidedtoaclientwhocan-notdemonstrateaneedbasedonapolicereport,courtorder,orabusinessorpersonalrelationshipwiththesubjectofaninvestigation.10.Forusebyanemployeroritsagentorinsurertoobtainorverifyinformationrelatingtoaholderofacommercialdriver’slicensethatisrequiredundertheCommercialMotorVehicleSafetyActof1986,49U.S.C.App.2710etseq.11.Foruseinconnectionwiththeoperationofprivatetolltransportationfacilities.12.Forbulkdistributionofsurveys,marketingorsolicitationswhentheDepartmenthasobtainedtheexpressconsentofthepersontowhomsuchpersonalinformationpertains.13.Foranyuseiftherequestingpersondemonstratesthattheyhaveobtainedthewrittenconsentofthepersonwhoisthesubjectofthemotorvehiclerecord.14.Foranyotherusespecificallyauthorizedbystatelaw,ifsuchuseisrelatedtotheoperationofamotorvehicleorpub-licsafety.15.ForanyotheruseifthepersontowhomtheinformationpertainshasgivenexpressconsentonaformprescribedbytheDepartment.SuchconsentshallremainineffectuntilitisrevokedbythepersononaformprescribedbytheDepart-ment.

C.NotwithstandingsectionB.above,thefollowinginformationcontainedinmotorvehiclerecordsmaynotbereleasedwithouttheexpressconsentofthepersontowhomsuchinformationappliesexceptasfollows:1.SocialSecuritynumbersmaybereleasedonlyasprovidedinsectionB.2,5,7and10.2.Anindividual’sphotographorimagemaybereleasedonlyasprovidedinSection322.142,F.S.3.MedicaldisabilityinformationmaybereleasedonlyasprovidedinSections322.125and322.126,F.S.4.Emergencycontactinformationmaybereleasedonlytolawenforcementagenciesforpurposesofcontactingthoselistedintheeventofanemergency.

ThegeneralpubliccanoptoutofthisprotectionandrequestthattheDepartmentdisclose,asapublicrecord,theper-sonalinformationcontainedintheirmotorvehiclerecords.TherequestmustbemadeinwritingasrequiredinSection119.0712(2)(b)15,FloridaStatutesbycompletingtheRequestforDisclosureofPersonalInformationform(HSMV96104).TheformmustbereturnedtotheDepartmentforprocessing.Aseparateformmustbecompletedforeachfamilymem-ber.Also,acustomerthathasrequesteddisclosureofthepersonalinformationontheirdriverlicenseormotorvehiclerecordmaysubsequentlyrequesttheirpersonalinformationbewithheld.Therequestmustbemadeinwritingbycom-pletingtheRequesttoWithholdPersonalInformationform(HSMV96018).

Acustomermayobtainpersonalinformationfromhis/herowndriverormotorvehiclerecordbysubmittingacompletedRequestforPersonalInformationform(HSMV73281).Thisformmustbenotarizedandconstitutesaone-timerequestforthisinformationtobereleased.TheDepartmentwillnotprovidepersonalinformationbyfax,emailorletteruntiltheoriginalnotarizeddocumentisreceived.Thecustomermustincludeappropriatecontactinformationontheform.

Ifacustomerrequestspersonalinformationfromhis/herowndriverormotorvehiclerecordinpersonatanyofficeoftheDepartment,theexaminer,clerkorotherauthorizedstaffmustverifytheperson’sidentity,eitherfromtheirphotoidenti-

Appendix 3A


ficationorbyverifyingthecustomer’sphotoinFDLISorIRIS/DAVID.

IfacustomerprovidespersonalinformationtotheDepartment,theDepartmentmayinturnprovidethatsameinforma-tionbacktothecustomer.Forexample,ifacustomerrequestsadriverrecordforJaneB.Doe,DOB1/1/1976,theDepart-mentmayprovideadriverrecordtranscripttothecustomerthatlistsJaneB.Doe,DOB1/1/1976,buttheDepartmentcannotprovideanyotherpersonalinformation.

H.Department:TheDepartmentwilldevelopandimplementproceduresforprocessingrequestsfrompublicofficialsormotoriststoprotectpersonalinformationandforreleasingpersonalinformationtoqualifiedindividualsorcompanies.Theprocedureswillincludeallformsandautomatedsystemsthatarerequiredtoupdatetherecordsoftherequester.TheDepartmentwillensurethatallrequestsareprocessedinatimelymanner.AnyrequestforsuppressedpersonalinformationmustbemadeinwritingtotheDepartmentor,bycompletingaRequestforExemptPersonalInformationinaMotorVehicle/DriverLicenseRecordform,(HSMV-96015).AnindividualorcompanyreceivingsuppressedpersonalinformationmayonlydisclosetheinformationandmustmaintainrecordsasprovidedinSection119.0712(2)(e),FloridaStatutes.

I.TheDepartmentmayreleaseacustomer’sownpersonalinformationtothecustomerbyphoneafterthepersonhascorrectlyprovidedsufficientidentifyinginformationcontainedinhis/herowndrivingrecord.Thecustomermustprovidename,dateofbirth,SocialSecurityNumberandatleastoneofthefollowing:originallicenseissuanceyear,lastaddressonrecord,informationonticketsand/orendorsementsorotherappropriateinformationfromthemotorvehicleordriv-ingrecord.

Appendix 3A


Appendix 3B

Ap

pen

dix

3B

Q

uali

ty A

ssu

ran

ce (

QA

) C

hec

kli

st

Off

ice:

A

A/D

irec

tor:

Dat

e:

R

evie

wed

By:

T

ime

In:

T

ime

Out:

Tota

l P

osi

tion

s: S

taff

on D

uty

: V

acan

cies

:

Q

A

Item

#

MO

NE

Y

Y

N

Com

men

ts

5

M 1

S

taff

and M

anag

er/A

A/D

irec

tor

or

des

ignee

ver

ify,

init

ial,

and w

rite

thei

r bag

/sta

tion/k

ey o

n t

he

Dai

ly O

ffic

e

Acc

ounta

bil

ity L

og (

DO

AL

) U

DS

009 w

hen

sig

ned

out

and s

igned

in. O

bse

rve

for

com

pli

ance

.

5

M 2

C

ash d

raw

ers

wil

l be

lock

ed u

nle

ss c

oll

ecti

ng f

ees

and

pro

vid

ing c

han

ge.

Cas

h k

ey w

ill

rem

ain i

n t

he

poss

essi

on

of

the

mem

ber

unti

l m

onie

s ar

e tu

rned

in. D

uri

ng b

reak

s

and l

unch

bre

ak t

urn

ed i

nto

the

funds

room

. C

hec

k

dra

wer

for

any u

nau

thori

zed c

onte

nts

. O

nly

per

sons

assi

gned

a c

ash d

raw

er c

an c

oll

ect

money

. O

bse

rve

for

com

pli

ance

.

5

M 3

E

ach c

ashie

r m

ust

ver

ify t

hei

r ban

k p

rior

to u

se. O

bse

rve

for

com

pli

ance

.

5

M 4

O

bse

rve

cred

it c

ard t

ransa

ctio

n f

or

com

pli

ance

wit

h

cred

it c

ard p

roce

dure

s su

ch a

s ver

ifyin

g n

ame,

expir

atio

n

dat

e, a

nd r

eturn

ing c

redit

car

d t

o c

ust

om

er. O

bse

rve

for

com

pli

ance

.


5

M 5

S

afe

is l

ock

ed a

t al

l ti

mes

. O

nly

super

vis

or

or

above

wil

l

hav

e th

e sa

fe c

om

bin

atio

n. C

om

bin

atio

n w

ill

be

chan

ged

when

per

sonnel

wit

h t

he

com

bin

atio

n d

epar

t th

e off

ice.

Chec

k s

afe

for

any u

nau

thori

zed c

onte

nts

. L

ist

unau

thori

zed c

onte

nts

in s

afe.

C

hec

k d

ate

com

bin

atio

n

was

las

t ch

anged

. V

erif

y n

ame/

pay

gra

de

of

those

wit

h

com

bin

atio

n (

UD

S233).

5

M 6

A

ll o

ver

ages

and s

hort

ages

are

docu

men

ted, an

d a

ll

docu

men

tati

on r

equir

ed b

y a

nd i

n a

ccord

ance

wit

h B

&F

cash

man

agem

ent

poli

cy a

re c

om

ple

ted. C

hec

k f

or

com

pli

ance

.

5

M 7

A

ll m

oney

is

counte

d o

ut

of

the

vie

w o

f th

e publi

c an

d

the

Man

ager

/AA

/Dir

ecto

r or

des

ignee

is

alw

ays

pre

sent

wit

h t

he

cash

ier

when

the

cash

is

counte

d. M

oney

is

nev

er l

eft

unat

tended

when

not

secu

red i

n t

he

safe

.

Obse

rve

for

com

pli

ance

.

Q

A

Item

#

SA

FE

TY

AN

D S

EC

UR

ITY

Y

N

C

om

men

ts

1

SS

1

Ensu

re a

ll f

ire

exit

s ar

e li

t. O

bse

rve.

3

SS

2

All

pre

-pri

nte

d A

DL

TS

bla

nk t

ests

are

kep

t in

a l

ock

ed

and s

ecure

loca

tion. C

om

ple

ted a

nd i

nco

mple

te t

ests

are

kep

t in

a s

ecure

loca

tion

for

one

yea

r. O

bse

rve

for

com

pli

ance

.

3

SS

3

A l

ist

of

des

ignat

ed m

ember

(s)

auth

ori

zed t

o r

espond f

or

alar

m a

ctiv

atio

n i

s cu

rren

t. A

lis

t is

mai

nta

ined

of

des

ignat

ed e

mplo

yee

s w

ho h

ave

bee

n p

rovid

ed w

ith k

eys,

alar

m c

odes

, an

d t

he

safe

com

bin

atio

n. C

hec

k l

og

(UD

S236)

Appendix 3B


Q

A

Item

#

FA

CIL

ITY

Y

N

C

om

men

ts

1

F 1

M

ember

s m

ay k

eep a

cap

ped

bev

erag

e no l

arger

than

24

oz.

to d

rink w

hen

not

wai

ting o

n c

ust

om

ers.

O

bse

rve.

1

F 2

R

adio

s an

d/o

r st

ereo

s ar

e not

per

mit

ted i

n t

he

exam

inin

g

area

or

any p

ubli

c w

ork

are

a, u

nle

ss a

ppro

ved

by

dep

artm

enta

l D

eputy

. O

bse

rve

and i

f pre

sent

chec

k f

or

appro

val

let

ter.

1

F 3

C

ust

om

er a

nd s

taff

res

troom

s ar

e cl

ean, nea

t, s

tock

ed,

and f

ree

of

gra

ffit

i. O

bse

rve.

2

F 4

W

ork

stat

ions

and p

ubli

c ar

eas

in o

ffic

e ar

e al

way

s nea

t,

clea

n, an

d w

ell

org

aniz

ed. In

form

atio

n p

ost

ed o

n t

he

publi

c bull

etin

boar

d i

s cu

rren

t an

d n

eatl

y a

rran

ged

. N

o

han

dm

ade

signs

in p

ubli

c ar

eas,

and a

ll p

ost

ers

are

in

good c

ondit

ion a

nd n

eatl

y d

ispla

yed

. O

bse

rve.

2

F 5

P

erm

it f

rom

Law

Enfo

rcem

ent

post

ed a

nd v

isib

le f

rom

the

outs

ide

of

the

buil

din

g. O

bse

rve.

2

F 6

T

elev

isio

ns

in b

reak

room

s m

ust

hav

e a

low

volu

me

and

no n

ois

e to

car

ry o

ver

to p

ubli

c ar

eas.

A

ppro

ved

tele

vis

ions

loca

ted i

n o

ffic

e lo

bbie

s m

ust

dis

pla

y n

ews,

wea

ther

, or

dep

artm

ent

appro

ved

vid

eos.

N

o o

ffen

sive

pro

gra

ms

at a

ny t

ime.

O

bse

rve.

5

DS

5

Put

the

MF

D c

ards

in a

box, w

hic

h i

s th

en s

tore

d i

n t

he

safe

. O

bse

rve.

5

DS

6

Dig

imar

c su

ppli

es a

re s

tore

d i

n t

he

safe

and c

hec

ked

out

by u

sing t

he

Inven

tory

Man

agem

ent

Syst

em (

IMS

).

Obse

rve.

Appendix 3B


DM

V

Com

men

ts

2

DS

7

GD

C D

ecal

s sh

ould

be

in a

loca

tion t

hat

all

ow

s

monit

ori

ng d

uri

ng t

he

day

, en

suri

ng c

ust

om

ers

or

unau

thori

zed p

erso

nnel

do n

ot

hav

e ac

cess

to t

he

dec

als

and l

ock

ed i

n t

he

vau

lt a

t nig

ht.

O

bso

lete

dec

als

are

kep

t

in a

sec

ure

d a

rea

unti

l re

ady t

o b

e dis

pose

d b

y

inci

ner

atio

n t

hro

ugh P

roper

ty S

tore

s C

lerk

III

or

des

ignee

. O

bse

rve.

2

DS

8

Lic

ense

Pla

tes

are

mad

e av

aila

ble

duri

ng t

he

day

.

Reg

ula

r an

d s

pec

ialt

y p

late

s sh

ould

be

lock

ed i

n c

abin

ets

at n

ight

(Note

: 501 O

ffic

e does

not

hav

e ro

om

to k

eep

regula

r li

cense

pla

tes

in c

abin

ets.

)

2

DS

9

Tem

pora

ry l

icen

se p

late

s, t

empora

rily

em

plo

yed

90-d

ay

lice

nse

pla

tes

and d

isab

led p

arkin

g p

erm

its

are

mad

e

avai

lable

duri

ng t

he

day

and l

ock

ed i

n t

he

vau

lt a

t nig

ht.

(Note

: 501 O

ffic

e does

not

hav

e en

ough r

oom

in t

he

vau

lt

and k

eeps

them

in t

he

Audit

room

, w

hic

h i

s lo

cked

at

nig

ht.

N

ote

: M

CS

C i

s au

thori

zed t

o l

eave

them

in t

he

lock

ing l

icen

se p

late

cab

inet

s.)

Obse

rve.

4

DS

10

Tit

le c

erti

fica

te p

aper

(fa

st t

itle

s) s

hould

be

in a

loca

tion

that

all

ow

s m

onit

ori

ng d

uri

ng t

he

day

; en

suri

ng

cust

om

ers

do n

ot

hav

e ac

cess

to t

he

pap

er a

nd l

ock

ed i

n

the

vau

lt a

t nig

ht.

O

bse

rve.

2

DS

11

Lie

nhold

er p

acket

s w

ith a

ttac

hed

chec

ks

should

be

kep

t

in l

ock

ed c

abin

ets,

wit

h a

des

ignat

ed t

ax s

pec

iali

st o

r

above

mai

nta

inin

g c

ontr

ol

of

the

key

. O

bse

rve.

2

DS

12

Unpro

cess

ed o

r pro

cess

ed d

eale

r w

ork

, fl

eet

and

mai

l/dro

p b

ox i

tem

s sh

ould

be

secu

red n

ightl

y, ei

ther

in

lock

ed c

abin

ets

or

the

vau

lt. O

bse

rve.

Appendix 3B


1

DS

13

Surr

ender

ed (

turn

ed-i

n)

pla

tes

are

mar

ked

VO

ID a

cross

the

face

of

the

pla

te w

ith p

erm

anen

t in

k p

en. T

he

pla

tes

are

per

iodic

ally

pic

ked

up b

y t

he

Pro

per

ty a

nd S

tore

s

Cle

rk I

II o

r des

ignee

and s

ent

bac

k t

o P

RID

E f

or

recy

clin

g. O

bse

rve.

Q

A

Item

#

RE

PO

RT

S-

CH

EC

K F

IVE

DL

QU

AL

ITY

R

EP

OR

TS

, IF

NO

FIN

DIN

GS

LIS

T O

NL

Y R

EP

OR

T D

AT

E A

ND

MA

RK

(Y

)

5

Rev

iew

at

least

fiv

e D

L R

eport

s. C

hec

k f

or

com

pli

an

ce o

f U

DS

234 D

L Q

uali

ty R

eport

Pro

ced

ure

s 102709 a

nd

com

ple

ted

UD

S231

DL

Qu

ali

ty a

nd

Void

Rp

t C

hec

kli

st a

ttach

ed t

o e

ach

rep

ort

.

RC

1

DA

TE

D

L R

eport

Nu

mb

er E

mp

loyee

Use

r ID

V

erif

yin

g I

nit

ials

Y

N

Com

men

ts

1

2

3

Appendix 3B


4

5

5

Rev

iew

at

least

fiv

e tr

an

sact

ion

s in

IR

IS p

er r

eport

. L

ook

at

ass

oci

ate

d a

pp

lica

tion

an

d s

can

ned

docu

men

ts.

Wer

e th

e ap

pro

pri

ate

docu

men

ts s

can

ned

an

d c

orr

ectl

y i

den

tifi

ed? W

as

tran

sact

ion

han

dle

d a

ccord

ing t

o

poli

cies

an

d p

roce

du

res?

C

hec

k f

ive

date

s an

d r

ecord

dis

crep

an

cies

.

RC

2

DA

TE

D

L N

um

ber

E

mp

loyee

Nam

e /

Exam

iner

ID

#

Y

N

Com

men

ts

1

2

3

4

5

Appendix 3B


5

Th

e D

L d

ail

y r

eport

s are

su

bm

itte

d t

o B

&F

by 1

0A

M, tw

o d

ays

in a

rrea

rs a

fter

EO

D p

roce

ss. C

hec

k d

ate

an

d

tim

e of

dep

osi

t. D

eposi

t w

ill

be

init

iale

d b

y t

he

two c

losi

ng t

eam

mem

ber

s. D

eposi

t m

ust

be

mad

e p

rior

to

2p

m. P

er T

L-6

4, re

port

s m

ust

be

sub

mit

ted

to D

HS

MV

wit

hin

10 b

usi

nes

s d

ays

aft

er t

he

EO

D p

roce

ss. C

hec

k

five

rep

ort

s an

d r

ecord

dis

crep

an

cies

.

RC

3

Y

N

NA

1

2

3

4

5

Q

A

Item

#

RE

PO

RT

S-

CH

EC

K F

IVE

RE

PO

RT

S, IF

NO

FIN

DIN

GS

LIS

T O

NL

Y R

EP

OR

T D

AT

E A

ND

MA

RK

(Y

)

R

evie

w A

dd

/Ch

an

ge

rep

ort

to s

ee i

f th

ere

is a

n a

ssoci

ati

on

or

reaso

n f

or

ad

dit

ion

. C

hec

k a

t le

ast

fiv

e p

er

rep

ort

. C

hec

k f

ive

rep

ort

s an

d r

ecord

dis

crep

an

cies

.

RC

4

DA

TE

D

L N

um

ber

E

mp

loyee

Nam

e /

Exam

iner

ID

#

Y

N

NO

1

Appendix 3B


2

3

4

Appendix 3B


5

Q

A

Item

#

RE

PO

RT

S-

CH

EC

K F

IVE

RE

PO

RT

S, IF

NO

FIN

DIN

GS

LIS

T O

NL

Y R

EP

OR

T D

AT

E A

ND

MA

RK

(Y

)

5

Ch

eck

fiv

e d

ail

y r

eport

s to

en

sure

th

at

the

des

ign

ee i

s sc

reen

ing a

ll v

oid

s. T

he

dail

y r

eport

sh

ou

ld c

on

tain

:

rece

ipts

for

all

th

e d

ay's

void

s, t

he

reaso

n f

or

the

void

, th

e si

gn

atu

re a

nd

ID

nu

mb

er o

f th

e p

erso

n c

om

ple

tin

g

the

void

, an

d w

het

her

th

e li

cen

se o

r id

enti

fica

tion

card

was

reis

sued

. S

taff

can

not

void

th

eir

ow

n t

ran

sact

ion

.

Lis

t an

y d

iscr

epan

cies

fou

nd

. M

enti

on

work

aro

un

d f

or

ver

ifie

r w

ho h

as

run

work

, as

ab

ove?

RC

5

DA

TE

D

L N

um

ber

F

OR

M #

E

mp

loyee

Nam

e /

Exam

iner

ID

#

Y

N

Com

men

ts

Appendix 3B


1

2

3

4

5

5

Ch

eck

dri

vin

g t

est

log t

o e

nsu

re t

ests

are

ad

min

iste

red

in

a t

imel

y m

an

ner

. A

ll r

ecord

s of

dri

vin

g e

xam

inati

on

dis

qu

ali

fica

tion

form

s are

up

date

d i

mm

edia

tely

an

d r

etain

ed. D

esig

nee

rev

iew

s all

road

tes

t d

isq

uali

fica

tion

s

dail

y. C

hec

k f

ive

rep

ort

s an

d r

ecord

dis

crep

an

cies

.

RC

6

DA

TE

D

L N

um

ber

T

ime/

OU

T T

ime/

IN

Em

plo

yee

Nam

e /

Ex

am

iner

ID

#

Y

N

NA

1

2

3

4

5

Appendix 3B


5

Ch

eck

AD

LT

S p

roce

sses

for

acc

ura

cy a

nd

tim

elin

ess.

C

hec

k t

o e

nsu

re a

ll p

rin

ted

tes

ts a

re t

ak

en f

rom

AD

LT

S.

Pri

nte

d t

ests

sh

ou

ld b

e gra

ded

an

d h

ave

emp

loyee

's s

ign

atu

res

an

d E

xam

iner

ID

#, in

dic

ati

ng t

he

cust

om

er's

test

was

gra

ded

an

d u

pd

ate

d i

n F

DL

IS. C

hec

k c

om

ple

ted

pri

nte

d t

ests

for

tren

ds

an

d o

ther

iss

ues

th

at

may

ind

icate

fra

ud

or

poor

work

qu

ali

ty. C

hec

k d

ail

y r

eport

s to

ver

ify F

DL

IS w

as

pro

per

ly u

pd

ate

d a

nd

th

e

cust

om

er's

rec

ord

in

dic

ate

s all

tes

tin

g a

ctiv

ity. C

hec

k f

ive

rep

ort

s an

d r

ecord

dis

crep

an

cies

.

RC

7

DA

TE

D

L N

um

ber

E

mp

loyee

Nam

e

/ E

xam

iner

ID

#

Y

N

NA

1

2

3

4

5

Q

A

Item

#

RE

PO

RT

S-

CH

EC

K F

IVE

DA

YS

DM

V F

RA

UD

QU

AL

ITY

R

EP

OR

TS

, IF

NO

FIN

DIN

GS

LIS

T O

NL

Y

RE

PO

RT

DA

TE

AN

D M

AR

K (

Y)

5

RC

MV

1

Rev

iew

at

least

fiv

e D

MV

Rep

ort

s. C

hec

k f

or

com

pli

an

ce o

f U

DS

350 D

MV

Qu

ali

ty R

eport

Pro

ced

ure

s 102709

an

d c

om

ple

ted

UD

S351 D

MV

Qu

ali

ty R

pt

Ch

eck

list

att

ach

ed t

o e

ach

rep

ort

.

Appendix 3B


DA

TE

D

MV

Rep

ort

Nu

mb

er

Em

plo

yee

Use

r ID

V

erif

yin

g I

nit

ials

Y

N

CO

MM

EN

TS

1

2

3

4

5

5

Su

rren

der

ed L

icen

se P

late

Rep

ort

. R

eport

sh

ou

ld h

ave

init

ials

an

d d

ate

com

ple

ted

. T

o e

nsu

re a

ll p

late

s an

d

dec

als

matc

hed

th

e re

port

; all

pla

tes

an

d d

ecal

nu

mb

ers

shou

ld b

e ch

eck

ed a

ccord

ingly

. T

his

ori

gin

al

rep

ort

is

reta

ined

in

th

e p

roce

ssin

g o

ffic

e. L

ist

on

ly t

hose

ite

ms

that

are

non

com

pli

an

t.

RC

MV

2

DA

TE

P

late

Nu

mb

er

Em

plo

yee

Use

r ID

V

erif

yin

g I

nit

ials

Y

N

CO

MM

EN

TS

Appendix 3B


1

2

3

4

5

5

Init

ial

Exem

pt

Rep

ort

. R

eport

sh

ou

ld h

ave

the

sign

atu

re o

f off

ice

man

ager

an

d d

ate

com

ple

ted

. E

nsu

re a

ll

titl

e n

um

ber

s an

d e

xem

pt

cod

es a

re m

ark

ed w

ith

a c

hec

ked

. T

his

ori

gin

al

rep

ort

an

d s

up

port

ing d

ocu

men

ts

(82002)

are

sen

t to

Tall

ah

ass

ee. S

hou

ld t

he

off

ice

reta

in a

cop

y o

f th

e 82002? P

RIV

AC

Y A

CT

IS

SU

E?

RC

MV

3

DA

TE

T

itle

nu

mb

er

Em

plo

yee

Use

r ID

M

an

ager

Sig

natu

re

Y

N

CO

MM

EN

TS

1

2

3

4

5

Appendix 3B


5

Hea

vy V

ehic

le U

se T

ax R

eport

. R

eport

sh

ou

ld h

ave

the

sign

atu

re o

f th

e off

ice

man

ager

an

d d

ate

com

ple

ted

.

Ever

y H

VU

T t

ran

sact

ion

mu

st b

e ver

ifie

d w

ith

no e

xce

pti

on

an

d s

hou

ld b

e in

dic

ate

d b

y a

ch

eck

mark

nex

t to

VIN

an

d d

ecla

red

GV

W. T

his

ori

gin

al

rep

ort

is

sen

t to

Tall

ah

ass

ee a

nd

ver

ifie

d f

or

acc

ura

cy. . (

this

pro

ced

ure

wil

l b

e m

od

ifie

d b

ase

d o

n n

eed

s an

d d

eman

ds

of

Sta

te).

W

hen

err

ors

are

fou

nd

by T

all

ah

ass

ee,

agen

cy s

ub

mit

s re

spon

se w

ith

corr

ecti

ve

act

ion

pla

ns

wit

hin

on

e w

eek

(5 b

usi

nes

s d

ays)

. C

hec

k 5

rep

ort

s an

d

reco

rd d

iscr

epan

cies

.

RC

MV

4

DA

TE

V

IN N

um

ber

Em

plo

yee

Use

r ID

M

an

ager

Sig

natu

re

Y

N

NA

1

2

3

4

5

5

Mer

ge

Cu

stom

er A

ctiv

ity R

eport

. R

eport

sh

ou

ld h

ave

the

sign

atu

re o

f th

e off

ice

man

ager

an

d d

ate

com

ple

ted

.

Ver

ify c

hec

km

ark

s in

dic

ati

ng i

nap

pro

pri

ate

mer

ges

may h

ave

bee

n d

on

e an

d c

orr

ecti

ve

act

ion

s w

ere

tak

en.

Th

is o

rigin

al

rep

ort

is

sen

t to

Tall

ah

ass

ee. C

hec

k 5

rep

ort

s an

d r

ecord

dis

crep

an

cies

.

RC

MV

5

DA

TE

S

ou

rce

Nu

mb

er

Em

plo

yee

Use

r ID

M

an

ager

Sig

natu

re

Y

N

CO

MM

EN

TS

Appendix 3B


1

2

3

4

5

5

Cre

ate

Cu

stom

er A

ctiv

ity R

eport

. R

eport

sh

ou

ld h

ave

the

sign

atu

re o

f o

ffic

e m

an

ager

an

d d

ate

com

ple

ted

.

Ver

ify c

hec

km

ark

s in

dic

ati

ng i

nap

pro

pri

ate

ly c

reate

s an

d c

orr

ecti

ve

act

ion

s w

ere

tak

en. T

his

ori

gin

al

rep

ort

is s

ent

to T

all

ah

ass

ee. C

hec

k 5

rep

ort

s an

d r

ecord

dis

crep

an

cies

.

RC

MV

6

DA

TE

C

ust

om

er N

um

ber

Em

plo

yee

Use

r ID

M

an

ager

Sig

natu

re

Y

N

CO

MM

EN

TS

1

2

3

4

5

Appendix 3B


5

Void

Tra

nsa

ctio

n D

etail

Rep

ort

. R

eport

sh

ou

ld h

ave

init

ials

of

off

ice

man

ager

an

d d

ate

of

com

ple

ted

. V

erif

y

com

ple

ten

ess

of

void

ed d

ocu

men

ts a

ttach

ed t

o r

eport

in

dic

ate

d b

y c

hec

km

ark

s n

ext

to t

ran

sact

ion

ID

. E

nsu

re

work

was

not

pro

cess

ed a

nd

void

ed b

y t

he

sam

e p

erso

n b

y c

hec

kin

g u

ser

ID a

nd

void

ID

. I

f tr

an

sact

ion

is

ori

gin

al

regis

trati

on

ch

eck

Reg

istr

ati

on

His

tory

for

init

ial

regis

trati

on

fee

. A

ch

eck

mark

nex

t to

th

e p

late

an

d

dec

al

Inven

tory

sh

ou

ld i

nd

icate

th

e in

ven

tory

was

reta

ined

or

retu

rned

to t

he

off

ice.

T

his

ori

gin

al

rep

ort

is

reta

ined

in

th

e p

roce

ssin

g o

ffic

e. C

hec

k 5

rep

ort

s an

d r

ecord

dis

crep

an

cies

.

RC

MV

7

DA

TE

C

ust

om

er N

um

ber

Em

plo

yee

Use

r ID

M

an

ager

Sig

natu

re

Y

N

CO

MM

EN

TS

1

2

3

4

5

Appendix 3B


Ap

pen

dix

3C

Qu

ality

Assu

ran

ce R

ev

iew

R

ev

ise

d 0

4-0

1-1

0

Offic

e N

um

ber/

Nam

e:

O

ffic

e M

anager:

F

SM

:

Da

te a

nd tim

e o

f R

evie

ws:

Re

vie

wed b

y :

S

core

:

Exa

min

ers

Assig

ned:

E

xam

iners

On D

uty

:

V

acancie

s:

Prio

r 3 M

onth

s -

Attendance A

vera

ge: P

er

Hour

Issuance A

vera

ge:

E

QU

IPM

EN

T

Y

N

CO

MM

EN

TS

Co

mp

lia

nc

e r

ati

ng

fo

r e

nti

re c

ate

go

ry (

thre

e o

r m

ore

"N

" n

ot

in

co

mp

lia

nc

e)

V

eri

fy t

ha

t e

qu

ipm

en

t is

fu

lly

op

era

tio

na

l Y

N

N

A

NO

W

ork

sta

tio

ns

D

VR

an

d S

urv

eill

an

ce

Ca

me

ras

M

VN

an

d/o

r P

ub

lic t

ele

vis

ion

Q

-Ma

tic a

nn

ou

ncin

g a

nd

dis

pla

yin

g n

um

be

rs o

n t

ele

vis

ion

s

A

DL

TS

A

larm

Syste

m

A

ir C

on

ditio

nin

g

E

xit L

igh

ts

W

ate

r F

ou

nta

ins

O

ffic

e I

nte

rio

r/E

xte

rio

r L

igh

tin

g

V

en

din

g m

ach

ine

s

B

ath

roo

m F

ixtu

res

C

eili

ng

Fa

ns

Appendix 3C


O

FF

ICE

BR

AN

DIN

G &

FA

CIL

ITY

AP

PE

AR

AN

CE

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

(fo

ur

or

mo

re "

N" n

ot

in c

om

pli

an

ce

)

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

F

lag

s a

nd

ca

bin

et

pic

ture

s o

n d

isp

lay (

Inte

rio

r)

N

o p

ers

on

al d

éco

r vis

ible

in

pu

blic

se

rvic

e a

rea

s

C

orr

ect

se

aso

na

l sig

na

ge

po

ste

d

O

nly

ap

pro

ve

d s

ign

ag

e o

n d

isp

lay

E

ntr

y a

nd

lo

bb

y a

rea

me

et

req

uir

em

en

ts

M

ee

ts c

olo

r sch

em

e r

eq

uir

em

en

ts

P

ositiv

e O

ve

rall

Off

ice

Ap

pe

ara

nce

In

teri

or

an

d E

xte

rio

r

B

rea

kro

om

is c

lea

n a

nd

ord

erl

y

W

aitin

g R

oo

m p

rovid

es a

po

sitiv

e c

usto

me

r e

nvir

on

me

nt

P

ub

lic R

estr

oo

ms a

re c

lea

n a

nd

we

ll sto

cke

d

E

mp

loye

e R

estr

oo

ms a

re c

lea

n a

nd

we

ll sto

cke

d

P

ark

ing

Lo

t is

in

go

od

co

nd

itio

n,

no

po

t h

ole

s,

str

ipe

d a

nd

cle

an

, e

tc.

S

up

ply

Ro

om

is n

ea

t a

nd

we

ll o

rga

niz

ed

Sto

rag

e b

uild

ing

s (

sh

ed

s)

if p

rese

nt

are

in

go

od

re

pa

ir a

nd

use

d t

o s

tore

sta

te

su

pp

lies a

nd

eq

uip

me

nt

in a

ne

at

an

d o

rde

rly f

ash

ion

B

ack O

ffic

es r

efle

ct

a p

ositiv

e d

ep

art

me

nt

ima

ge

D

oo

r S

ea

ls a

re in

pla

ce

an

d in

go

od

co

nd

itio

n

L

an

dsca

pin

g -

- la

wn

is c

ut

an

d s

hru

bb

ery

tri

mm

ed

F

lag

po

les a

nd

fla

gs in

go

od

co

nd

itio

n a

t sta

te o

ffic

es (

wh

ere

ap

plic

ab

le)

F

acili

ty f

ree

of

tra

sh

D

HS

MV

Go

es

Gre

en

In

itia

tiv

es

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

(o

ne

or

mo

re "

N" n

ot

in c

om

pli

an

ce

)

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

O

ffic

e r

ecycle

s w

he

re a

va

ilab

le

Appendix 3C


Th

erm

osta

ts p

rop

erl

y s

et,

76

to

78

de

gre

es f

or

co

olin

g a

nd

68

to

72

de

gre

es f

or

he

atin

g u

nle

ss le

ase

ag

ree

me

nt

sta

tes o

the

rwis

e

A

ll e

qu

ipm

en

t tu

rne

d o

ff n

igh

tly w

he

re p

ossib

le

O

ffic

e u

tiliz

es e

lectr

on

ic d

ocu

me

nts

ra

the

r th

an

pri

ntin

g p

ap

er

do

cu

me

nts

R

eu

se

pa

pe

r a

nd

/or

ou

tda

ted

fo

rms f

or

no

te p

ad

s,

etc

.

C

US

TO

ME

R S

ER

VIC

E

Y

N

Co

mp

lia

nc

e r

ati

ng

fo

r e

nti

re c

ate

go

ry (

thre

e o

r m

ore

"N

" n

ot

in

co

mp

lia

nc

e)

Y

N

NA

N

O

Ph

on

e p

ositio

n e

xa

min

er

an

sw

ers

te

lep

ho

ne

s in

a t

ime

ly m

an

ne

r a

nd

giv

es

co

rre

ct

info

rma

tio

n,

acco

rdin

g t

o Q

AP

re

qu

ire

me

nts

. R

evie

we

r sh

ou

ld m

ake

fiv

e

ph

on

e in

qu

irie

s p

er

off

ice

fo

r co

mp

lian

ce

. (A

pp

lies t

o o

ffic

es w

ith

ph

on

e

po

sitio

ns.)

All

me

mb

ers

de

al w

ith

all

cu

sto

me

rs p

rofe

ssio

na

lly,

co

urt

eo

usly

, a

nd

assis

t th

em

w

ith

th

eir

ne

ed

s r

eg

ard

less o

f th

eir

assig

ne

d p

ositio

ns.

No

t in

co

mp

lian

ce

Na

me

/Re

aso

n

Cu

sto

me

rs w

ho

are

un

ab

le t

o c

om

ple

te t

he

ir t

ran

sa

ctio

ns a

lwa

ys le

ave

with

co

mp

lete

wri

tte

n a

nd

/or

ve

rba

l in

str

uctio

ns a

nd

are

giv

en

a p

refe

ren

ce

slip

an

d

or

an

ap

po

intm

en

t.

N

ot

in c

om

plia

nce

Na

me

/Re

aso

n

Wri

tte

n I

nte

rne

t, a

nd

ma

il-in

re

ne

wa

l in

form

atio

n is a

va

ilab

le a

t th

e r

ece

ptio

n

de

sk a

nd

in

th

e t

ele

ph

on

e r

oo

m.

Cu

sto

me

rs a

lwa

ys p

rovid

ed

th

ese

alte

rna

tive

s,

if a

pp

lica

ble

.

C

he

ck f

or

sta

nd

ard

fo

rm.

Ask b

roch

ure

s a

re d

istr

ibu

ted

to

cu

sto

me

rs a

t firs

t co

nta

ct.

O

ffic

e

nu

mb

er/

loca

tio

n m

ust

be

wri

tte

n o

r sta

mp

ed

on

ea

ch

bro

ch

ure

. O

bse

rve

fo

r co

mp

lian

ce

.

Appendix 3C


All

ele

ctr

on

ic d

evic

es a

re a

lwa

ys o

n v

ibra

te a

nd

are

ne

ve

r a

ckn

ow

led

ge

d in

vie

w

of

the

pu

blic

. B

lue

to

oth

de

vic

es,

text

me

ssa

gin

g,

MP

3 p

laye

rs,

etc

. a

re n

ot

to b

e

use

d o

r w

orn

wh

ile o

n d

uty

.

O

bse

rve

, ca

ll co

uld

be

fo

r cu

sto

me

r b

usin

ess.

Do

ors

alw

ays o

pe

n p

rom

ptly a

t e

sta

blis

he

d o

pe

nin

g t

ime

an

d r

em

ain

un

locke

d

un

til th

e e

sta

blis

he

d c

losin

g t

ime

.

Te

am

mu

st

be

pre

se

nt

to o

bse

rve

th

is.

A

ll te

sts

are

up

da

ted

im

me

dia

tely

an

d f

ee

s c

olle

cte

d.

O

bse

rve

fo

r co

mp

lian

ce

.

Mo

nito

r re

ce

ptio

nis

t, lis

ten

to

wh

at

the

y s

ay (

po

lite

an

d h

elp

ful)

. Is

th

e

rece

ptio

nis

t th

oro

ug

h?

Do

th

ey o

ffe

r a

lte

rna

tive

se

rvic

es if

ap

plic

ab

le?

O

bse

rve

re

ce

ptio

nis

t fo

r co

mp

lian

ce

.

Eve

ry c

usto

me

r is

pro

vid

ed

a r

oa

d t

est

info

rma

tio

n s

he

et

to r

ea

d b

efo

re t

he

ir

roa

d t

est.

Ob

se

rve

fo

r co

mp

lian

ce

.

Cu

sto

me

rs n

ot

wa

ntin

g t

o u

se

AD

LT

S a

re o

nly

pro

vid

ed

a p

rin

ted

te

st

fro

m

AD

LT

S if

the

te

st

is a

va

ilab

le in

th

e la

ng

ua

ge

re

qu

este

d.

R

EA

L I

D

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

(o

ne

or

mo

re "

N" n

ot

in c

om

pli

an

ce

)

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

G

ath

er

Go

Ge

t in

form

atio

n a

va

ilab

le in

off

ice

A

ll m

em

be

rs f

ing

erp

rin

ted

fo

r b

ackg

rou

nd

ch

ecks a

s r

eq

uir

ed

by R

ea

l ID

M

em

be

rs d

isp

lay k

no

wle

dg

e o

f R

ea

l ID

Re

qu

ire

me

nts

ME

MB

ER

PE

RF

OR

MA

NC

E

Y

N

Co

mp

lia

nc

e r

ati

ng

fo

r e

nti

re c

ate

go

ry (

thre

e o

r m

ore

"N

" n

ot

in

co

mp

lia

nc

e)

Appendix 3C


V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

Pe

rso

na

l co

nve

rsa

tio

ns a

nd

/or

me

mb

er

co

mp

lain

ts d

o n

ot

take

pla

ce

in

pu

blic

a

rea

s w

hile

th

e p

ub

lic is p

rese

nt.

Ob

se

rve

fo

r co

mp

lian

ce

.

All

me

mb

ers

are

at

the

ir a

ssig

ne

d p

ositio

n,

co

mp

ute

rs lo

gg

ed

on

an

d r

ea

dy f

or

the

fir

st

cu

sto

me

r(s)

wh

en

th

e d

oo

r o

pe

ns.

(Exce

pt

late

sh

ift)

Ro

ad

te

st

instr

uctio

ns a

re c

orr

ectly c

om

mu

nic

ate

d t

o a

ll cu

sto

me

rs.

Re

vie

we

r m

ust

rid

e o

n c

usto

me

r ro

ad

te

st

to d

ete

rmin

e c

om

plia

nce

.

Re

qu

ire

d c

usto

me

r q

ue

stio

ns s

uch

as m

ed

ica

l co

nd

itio

ns,

dis

ab

ilitie

s,

vis

ion

, e

tc.

are

aske

d c

orr

ectly a

nd

ap

pro

pri

ate

pro

ce

du

res a

re f

ollo

we

d a

s n

ece

ssa

ry.

No

te w

hic

h m

em

be

r(s)

are

no

t in

co

mp

lian

ce

.

Ask t

he

cu

sto

me

r a

bo

ut

mo

tor

vo

ter

ap

plic

atio

n u

sin

g r

eq

uir

ed

ve

rbia

ge

an

d

en

su

re M

V a

pp

lica

tio

ns p

rin

ted

, ve

rifie

d a

nd

giv

en

to

th

e c

usto

me

r.

No

te

wh

ich

me

mb

er(

s)

are

no

t in

co

mp

lian

ce

.

Oa

th is a

dm

inis

tere

d u

sin

g t

he

co

rre

ct

ve

rbia

ge

wh

en

pro

mp

ted

to

do

by F

DL

IS

Exp

ress.

No

te w

hic

h m

em

be

r(s)

are

no

t in

co

mp

lian

ce

.

Cu

sto

me

r in

form

atio

n is v

eri

fie

d a

t th

e la

st

pro

ce

ssin

g s

cre

en

.

No

te w

hic

h

me

mb

er(

s)

are

no

t in

co

mp

lian

ce

.

Ob

se

rve

cre

dit c

ard

tra

nsa

ctio

n f

or

co

mp

lian

ce

with

cre

dit c

ard

pro

ce

du

res s

uch

a

s v

eri

fyin

g n

am

e,

exp

ira

tio

n d

ate

, sig

na

ture

on

re

ce

ipt

an

d r

etu

rnin

g c

red

it c

ard

to

cu

sto

me

r.

Th

e s

ign

ed

cre

dit c

ard

re

ce

ipts

are

att

ach

ed

to

th

e d

aily

re

po

rt a

nd

m

ain

tain

ed

fo

r o

ne

ye

ar.

O

bse

rve

fo

r co

mp

lian

ce

.

No

ea

tin

g o

r ch

ew

ing

gu

m w

hile

se

rvin

g t

he

pu

blic

. O

bse

rve

Me

mb

ers

ma

y k

ee

p a

bo

ttle

of

ca

pp

ed

wa

ter

ou

t o

f th

e p

ub

lic v

iew

an

d n

ot

on

th

e c

ou

nte

r w

ork

su

rfa

ce

no

la

rge

r th

an

24

oz.

to d

rin

k w

he

n n

ot

wa

itin

g o

n

cu

sto

me

rs.

Ob

se

rve

.

All

me

mb

ers

co

mp

ly w

ith

De

pa

rtm

en

t D

ress S

tan

da

rds.

C

he

ck f

or

Co

mp

lian

ce

Appendix 3C


Me

mb

ers

pro

pe

rly lo

gin

an

d lo

g o

ut

of

Q-M

atic a

nd

clo

se

ou

t a

ll ticke

ts w

he

n t

he

cu

sto

me

r is

co

mp

lete

d.

(M

em

be

rs s

ho

uld

lo

g o

ut

an

y t

ime

th

ey a

re a

wa

y f

rom

th

eir

wo

rksta

tio

n f

or

five

min

ute

s o

r m

ore

)

Me

mb

ers

utiliz

e w

alk

dir

ect

wh

en

th

e o

ffic

e f

irst

op

en

s t

o im

me

dia

tely

mo

ve

cu

sto

me

rs t

o o

pe

n w

ork

sta

tio

ns.

Ob

se

rve

co

mp

lete

ap

plic

atio

n t

ran

sa

ctio

n f

or

ea

ch

me

mb

er

to e

nsu

re p

rop

er

use

of

all

eq

uip

me

nt

an

d d

ep

art

me

nt

pro

ce

du

res t

hro

ug

ho

ut

the

tra

nsa

ctio

n.

Ob

se

rve

th

e m

em

be

r sca

nn

ing

do

cu

me

nts

--

are

th

ey f

ollo

win

g p

rop

er

pro

ce

du

res?

Me

mb

ers

ke

ep

em

plo

ye

e t

ime

en

try u

p t

o d

ate

an

d s

ub

mit f

or

ap

pro

va

l a

t th

e

en

d o

f e

ach

we

ek.

S

CH

ED

UL

ING

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

(o

ne

or

mo

re "

N" n

ot

in c

om

pli

an

ce

)

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

Off

ice

s a

re p

rop

erl

y s

taff

ed

th

rou

gh

ou

t th

e d

ay a

nd

un

til a

ll cu

sto

me

rs a

re

se

rve

d.

T

ea

m m

ust

be

pre

se

nt

at

clo

se

of

bu

sin

ess t

o o

bse

rve

.

Va

ca

tio

ns a

re s

ch

ed

ule

d a

cco

rdin

g t

o t

he

Div

isio

n’s

Att

en

da

nce

an

d L

ea

ve

p

roce

du

res a

nd

po

ste

d.

R

evie

w O

AS

IS S

ch

ed

ule

to

en

su

re c

om

plia

nce

with

QA

sta

nd

ard

s.

Ora

l te

sts

are

ava

ilab

le t

hro

ug

ho

ut

ea

ch

da

y w

ith

th

e la

st

test

to b

eg

in n

ot

late

r th

an

3:3

0 p

.m.

-- a

pp

oin

tme

nts

are

no

t re

qu

ire

d b

ut

are

en

co

ura

ge

d.

All

ora

l te

sts

with

in

terp

rete

rs a

re r

eco

rde

d a

nd

ma

inta

ine

d f

or

six

mo

nth

s a

nd

in

clu

de

th

e in

form

atio

n lis

ted

in

th

e Q

A M

an

ua

l. F

SM

to

lis

ten

to

re

co

rde

d t

ap

es f

or

co

mp

lian

ce

min

imu

m t

wo

.

Appendix 3C


C

AS

H H

AN

DL

ING

PR

OC

ED

UR

ES

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

(tw

o o

r m

ore

"N

" n

ot

in c

om

pli

an

ce

)

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

Ca

sh

dra

we

rs w

ill b

e lo

cke

d w

he

n u

na

tte

nd

ed

. C

ash

dra

we

r ke

y w

ill r

em

ain

in

th

e p

osse

ssio

n o

f th

e m

em

be

r u

ntil m

on

ies a

re t

urn

ed

in

. O

nly

pe

rso

ns a

ssig

ne

d

a c

ash

dra

we

r ca

n c

olle

ct

mo

ne

y.

Exa

min

ers

will

use

a c

ou

nte

rfe

it d

ete

ctio

n p

en

on

all

bill

s $

50

.00

an

d o

ve

r, o

r a

ny o

the

r b

ill t

ha

t m

ay a

pp

ea

r q

ue

stio

na

ble

, th

e b

ill w

ill b

e b

rou

gh

t to

th

e O

M o

r d

esig

ne

e f

or

revie

w

A

ll p

ett

y c

ash

mu

st

be

co

un

ted

da

ily a

nd

Pe

tty C

ash

fo

rm c

om

ple

ted

Eve

ry e

xa

min

er's c

ash

dra

we

r is

au

dite

d o

nce

a m

on

th,

with

at

lea

st

on

e c

ash

d

raw

er

au

dite

d e

ve

ry w

ee

k a

nd

th

e a

ud

its m

ust

be

ma

inta

ine

d f

or

on

e y

ea

r.

On

ly t

he

off

ice

ma

na

ge

r o

r th

eir

de

sig

ne

e m

ay c

on

du

ct

this

au

dit.

Th

e d

esig

ne

e

mu

st

be

no

ted

in

wri

tin

g.

Ch

eck M

an

ag

er

Ca

sh

ier

Acco

un

tab

ility

R

evie

w L

og

.

All

ove

rag

es a

nd

sh

ort

ag

es a

re d

ocu

me

nte

d.

An

y a

mo

un

t $

50

or

mo

re is

rep

ort

ed

th

e f

ollo

win

g m

orn

ing

to

th

eir

Fie

ld S

erv

ice

s M

an

ag

er,

an

d a

ll d

ocu

me

nta

tio

n r

eq

uir

ed

by a

nd

in

acco

rda

nce

with

DD

L P

olic

y #

01

1 R

eve

nu

e

Po

licy is c

om

ple

ted

Ch

eck o

ve

r/sh

ort

ag

e f

orm

fo

r e

ach

em

plo

ye

e.

All

mo

ne

y is c

ou

nte

d e

ach

mo

rnin

g o

ut

of

the

vie

w o

f th

e p

ub

lic b

y t

he

off

ice

m

an

ag

er

or

de

sig

ne

e a

nd

a r

ota

ted

se

co

nd

me

mb

er.

M

on

ey is n

eve

r le

ft

un

att

en

de

d w

he

n n

ot

se

cu

red

in

th

e s

afe

.

Ob

se

rve

.

Pe

tty c

ash

is p

icke

d u

p d

aily

fro

m e

ach

exa

min

er

pri

or

to m

akin

g t

he

ba

nk

de

po

sit w

he

n p

ossib

le o

r p

rio

r to

2:0

0 p

.m.

ea

ch

da

y

Fu

nd

s c

olle

cte

d t

hro

ug

ho

ut

the

wo

rkd

ay a

re p

icke

d b

y t

he

off

ice

ma

na

ge

r o

r a

d

esig

ne

e a

t th

e c

lose

of

bu

sin

ess e

ach

da

y.

En

d o

f D

ay C

ash

Ma

na

ge

me

nt

form

is c

om

ple

ted

an

d k

ep

t w

ith

re

po

rt

Appendix 3C


Off

ice

Ma

na

ge

r o

r d

esig

ne

e r

evie

ws b

atc

h lo

g a

nd

bro

wse

lo

g t

hro

ug

ho

ut

the

d

ay a

nd

at

the

en

d o

f th

e w

ork

da

y t

o e

nsu

re a

ll tr

an

sa

ctio

ns a

re u

pd

ate

d.

Ob

se

rve

fo

r co

mp

lian

ce

with

cu

rre

nt

ca

sh

ma

na

ge

me

nt

pro

ce

du

res in

clu

din

g

op

en

ing

an

d c

losin

g p

roce

du

res,

an

d d

ep

osit p

rep

ara

tio

n.

M

ED

ICA

L

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

Ch

eck m

ed

ica

l file

to

en

su

re t

ha

t a

ll m

ed

ica

l le

tte

rs a

nd

5 d

ay le

tte

rs h

ave

be

en

scre

en

ed

an

d a

pp

rop

ria

te a

ctio

n t

ake

n.

En

su

re t

ha

t o

ffic

e m

an

ag

er

ha

s

co

nta

cte

d t

he

aff

ecte

d c

usto

me

r a

nd

th

at

the

re is a

tra

ckin

g s

yste

m in

pla

ce

to

m

on

ito

r a

nd

re

co

rd c

usto

me

r's p

rog

ress a

nd

re

sp

on

se

s.

No

te o

nly

th

ose

re

co

rds n

ot

in c

om

plia

nce

.

S

AF

ET

Y A

ND

SE

CU

RIT

Y

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

(o

ne

or

mo

re "

N" n

ot

in c

om

pli

an

ce

)

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

A lis

t o

f d

esig

na

ted

me

mb

er(

s)

au

tho

rize

d t

o r

esp

on

d f

or

ala

rm a

ctiva

tio

n is

cu

rre

nt.

A

lis

t is

ma

inta

ine

d o

f d

esig

na

ted

em

plo

ye

es w

ho

ha

ve

be

en

pro

vid

ed

w

ith

ke

ys,

ala

rm c

od

es,

an

d t

he

sa

fe c

om

bin

atio

n.

Ch

eck lo

g.

Sa

fe is lo

cke

d u

sin

g c

om

bin

atio

n lo

ck d

uri

ng

th

e d

ay a

nd

do

ub

le lo

cke

d (

ke

y

an

d c

om

bin

atio

n)

at

nig

ht.

Sa

fe c

om

bin

atio

n is n

ot

wri

tte

n d

ow

n a

nyw

he

re.

All

em

erg

en

cy b

acku

p a

nd

co

mp

lete

d p

rin

ted

te

sts

are

ke

pt

in a

lo

cke

d a

nd

se

cu

re lo

ca

tio

n f

or

on

e y

ea

r.

Appendix 3C


C

he

ck s

afe

fo

r a

ny u

na

uth

ori

ze

d c

on

ten

ts.

Lis

t u

na

uth

ori

ze

d c

on

ten

ts in

sa

fe.

DV

R o

pe

ratio

n is c

he

cke

d e

ve

ry m

orn

ing

an

d e

ve

nin

g a

nd

lo

gg

ed

on

mo

nth

ly

DV

R lo

g.

If

the

DV

R h

as a

rch

ive

file

s,

the

DV

R a

rch

ive

file

s a

re c

he

cke

d e

ach

m

orn

ing

th

e o

ffic

e m

an

ag

er

is o

n d

uty

an

d lo

gg

ed

on

mo

nth

ly D

VR

lo

g.

Ch

eck

log

co

mp

lian

ce

.

Pe

rso

na

l th

um

b d

rive

s m

ay n

ot

be

use

d b

y m

em

be

rs o

n s

tate

co

mp

ute

r e

qu

ipm

en

t

D

IGIM

AR

C S

UP

PL

IES

- C

AR

DS

MA

RK

ED

FO

R D

ES

TR

UC

TIO

N

EA

CH

DA

Y T

HE

OF

FIC

E M

AN

AG

ER

OR

CL

OS

ING

ST

AF

F W

ILL

:

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

(o

ne

or

mo

re "

N" n

ot

in c

om

pli

an

ce

)

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

C

olle

ct

the

ca

rds t

o b

e m

ark

ed

fo

r d

estr

uctio

n.

Ma

rk "

MF

D"

on

th

e f

ron

t a

nd

ba

ck o

f e

ach

ca

rd a

nd

da

te e

ach

ca

rd w

ith

a

pe

rma

ne

nt

ma

rke

r.

S

ca

n t

he

"M

FD

" ca

rds in

IM

S.

B

an

d c

ard

s t

og

eth

er

with

MF

D r

ep

ort

, n

ote

da

te a

nd

an

y m

issin

g M

FD

's.

P

ut

the

MF

D c

ard

s in

a b

ox,

wh

ich

is t

he

n s

tore

d in

th

e s

afe

.

Dig

ima

rc s

up

plie

s a

nd

MF

Ds a

re s

tore

d in

th

e s

afe

an

d c

he

cke

d o

ut

by u

sin

g

the

In

ve

nto

ry M

an

ag

em

en

t S

yste

m (

IMS

).

M

ON

TH

LY

- Q

UA

RT

ER

LY

Y

N

C

om

pli

an

ce

ra

tin

g f

or

en

tire

ca

teg

ory

(o

ne

or

mo

re "

N" n

ot

in c

om

pli

an

ce

)

V

eri

fy t

ha

t o

ffic

e c

om

pli

es

Y

N

NA

N

O

Me

mb

er

dri

ve

r lic

en

se

tra

nscri

pts

are

pri

nte

d a

nd

re

vie

we

d q

ua

rte

rly t

o

de

term

ine

elig

ibili

ty b

y o

ffic

e m

an

ag

er.

Appendix 3C


Ala

rm S

yste

m is in

pla

ce

, o

pe

ratio

na

l, a

nd

te

ste

d m

on

thly

. C

he

ck A

larm

Syste

m

log

.

P-c

ard

in

vo

ice

s a

re o

n f

ile f

or

on

e y

ea

r.

On

ly t

he

pe

rso

n issu

ed

th

e c

ard

ha

s

sig

ne

d r

ece

ipts

.

Insp

ect

fire

extin

gu

ish

ers

mo

nth

ly a

nd

in

sp

ectio

n c

ard

is d

ate

d a

nd

in

itia

led

ea

ch

m

on

th.

Ve

rify

th

at

extin

gu

ish

ers

ha

ve

be

en

pro

fessio

na

lly in

sp

ecte

d a

nn

ua

lly.

C

he

ck q

ua

rte

rly A

/C r

oo

m r

ep

ort

. R

ep

ort

mu

st

be

ma

inta

ine

d f

or

on

e y

ea

r.

Go

od

th

ing

s a

bo

ut

this

off

ice

:

D

ET

AIL

ED

EX

PL

AIN

AT

ION

OF

AN

Y F

IND

ING

S

Appendix 3C


Appendix 4A

COUNTY Number of Sites Full Service Limited Services

1 Baker 1 1

2 Bay 1 1

3 Bradford 2 2

4 Brevard 5 5

5 Calhoun 1 1

6 Charlotte 3 2 1

7 Clay 2 2

8 Citrus 1 1

9 Collier 8 2 6

10 Columbia 3 1 2

11 Desoto 1 1

12 Dixie 1 1

13 Duval 9 6 3

14 Escambia 4 4

15 Flagler 2 1 1

16 Hamilton 1 1

17 Hardee 1 1

18 Hendry 2 2

19 Hernando 1 1

20 Hillsborough 4 4

21 Indian River 3 3

22 Jefferson 1 1

23 Lafayette 1 1

24 Lee 6 2 4

25 Leon 5 1 4

26 Levy 3 3

27 Liberty 1 1

28 Manatee 4 4

29 Marion 8 1 7

30 Martin 3 1 2

31 Monroe 4 3 1

32 Nassau 2 1 1

33 Okaloosa 3 3

34 Orange 8 8

35 Osceola 1 1

36 Palm Beach 5 1 4

37 Pasco 3 3

38 Pinellas 6 6

39 Putnam 3 3

40 Santa Rosa 1 1

41 Sarasota 2 1 1

42 Seminole 1 1

43 St. Johns 5 1 4

44 Sumter 2 2

45 Suwannee 1 1

46 Taylor 1 1

47 Union 1 1

48 Wakulla 1 1

138 58 80

30 Counties offer full service in at least one location.

Revised 01/03/11


Appendix 4A

#C

OU

NT

Y

OF

FIC

E

C

ITY

In

sta

ll D

ate

kn

ow

led

ge

te

st

dri

vin

g

tes

tN

on

U.S

.o

rig

ina

l

ne

w

res

ide

nt

ren

ew

al

rep

lac

em

en

tID

ca

rds

D-6

all

rein

sta

tem

en

tsF

R/P

IPH

azm

at

1B

ak

er

E7

3M

acC

len

ny

04

/28

/03

ye

sy

es

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

2B

ay

B7

4P

an

am

a C

ity B

ea

ch

01

/15

/98

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

3B

rad

ford

E7

1S

tark

e0

3/0

3/9

7y

es

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

4B

rad

ford

E7

5K

eysto

ne

He

igh

ts11

/09

/06

ye

sn

on

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

5B

rev

ard

H

71

Me

rritt

Isla

nd

07

/10

/09

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

6B

rev

ard

H

75

Ind

ian

Ha

rbo

ur

02

/19

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ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

7B

rev

ard

H

76

Pa

lm B

ay

02

/26

/10

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

Bre

va

rd

H7

7T

itu

svill

e/

FD

LIS

In

qu

iry

06

/14

/10

no

no

no

no

no

no

no

no

no

no

no

no

8B

rev

ard

H

78

Titu

svill

e1

0/1

5/1

0y

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

s

9B

rev

ard

H

79

Me

lbo

urn

e11

/12

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ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

10

Ca

lho

un

B7

2B

lou

nts

tow

n0

6/1

8/0

7y

es

no

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

11

Ch

arl

ott

eM

76

Po

rt C

ha

rlo

tte

06

/26

/06

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

12

Ch

arl

ott

eM

77

Pu

nta

Go

rda

08

/28

/06

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

13

Ch

arl

ott

eN

75

En

gle

wo

od

11

/05

/02

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

14

Cla

yE

87

Ora

ng

e P

ark

06

/18

/10

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

15

Cla

yE

86

Gre

en

Co

ve

Sp

rin

gs

06

/05

/09

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

16

Cit

rus

L7

5In

ve

rne

ss

02

/23

/09

ye

sn

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

no

17

Co

llie

rN

70

(D

L o

nly

)N

ap

les

05

/23

/00

no

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

18

Co

llie

rN

71

Imm

oka

lee

07

/17

/00

no

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

19

Co

llie

rN

72

Na

ple

s11

/01

/01

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

20

Co

llie

rN

73

Na

ple

s0

2/2

2/0

6n

on

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

21

Co

llie

rN

74

Ma

rco

Isla

nd

11

/13

/01

no

no

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

22

Co

llie

rN

78

Na

ple

s0

2/2

4/0

6n

on

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

23

Co

llie

rN

79

Na

ple

s0

6/0

9/0

6y

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

24

Co

llie

rN

81

Na

ple

s0

9/2

2/0

8n

on

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

25

Co

lum

bia

D8

3L

ake

City

07

/23

/10

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

26

Co

lum

bia

D8

4L

ake

City

06

/26

/10

no

no

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

27

Co

lum

bia

D8

5F

ort

Wh

ite

/Ce

ntr

al

Iss

ua

nc

e O

nly

0

8/0

6/1

0n

on

on

on

on

oy

es

ye

sy

es

ye

sn

on

on

o

28

De

so

toM

72

Arc

ad

ia0

6/0

4/9

8y

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

29

Dix

ieD

82

Dix

ie0

8/2

5/0

9y

es

ye

sn

o

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

30

Du

va

lE

70

Ja

ckso

nvill

e C

ed

ar

Hill

s0

3/0

3/9

7y

es

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

31

Du

va

lE

72

Ja

ckso

nvill

e K

ern

an

05

/11

/98

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

32

Du

va

lE

74

Ja

ckso

nvill

e M

an

da

rin

12

/01

/03

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

33

Du

va

lE

76

Ja

ckso

nvill

e G

ate

wa

y0

5/0

7/0

7y

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

s

34

Du

va

lE

77

Ne

ptu

ne

06

/25

/07

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

35

Du

va

lE

78

Ja

ckso

nvill

e N

ort

h J

ax

06

/08

/07

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

36

Du

va

lE

83

Ja

ckso

nvill

e0

9/0

2/0

9y

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

s

37

Du

va

lE

84

Ja

ckso

nvill

e Y

ate

s B

uild

ing

05

/01

/09

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no


Appendix 4A

38

Du

val

E85

Jacksonvill

e C

om

monw

ealth A

ve.

01/1

3/1

0yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

Du

val

E91

Jacksonvill

e/T

rain

ing S

ite

99/9

9/0

9n

on

on

on

on

on

on

on

on

on

on

on

o

39

Escam

bia

A71

Pensacola

02/0

4/0

2yes

no

no

yes

yes

yes

yes

yes

yes

yes

yes

no

40

Escam

bia

A74

Canto

nm

ent

09/1

6/0

8yes

no

no

yes

yes

yes

yes

yes

yes

yes

yes

no

41

Escam

bia

A75

Pensacola

01/2

6/0

9yes

no

no

yes

yes

yes

yes

yes

yes

yes

yes

no

42

Escam

bia

A76

Pensacola

02/0

9/0

9yes

no

no

yes

yes

yes

yes

yes

yes

yes

yes

no

43

Fla

gle

rG72

Bunnell

01/2

9/0

7yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

44

Fla

gle

rF79

Palm

Coast

09/1

6/0

6n

on

on

oyes

yes

yes

yes

yes

yes

yes

yes

no

45

Ham

ilto

nD70

Jasper

03/1

7/9

7yes

no

no

yes

yes

yes

yes

yes

yes

yes

yes

no

46

Hard

ee

M80

Wauchula

11/1

3/0

9yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

47

Hen

dry

N77

Labelle

07/2

5/0

6yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

48

Hen

dry

N85

Cle

wis

ton

08/1

3/1

0yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

49

Hern

an

do

L70

Spring H

ill10/2

8/0

2yes

no

no

yes

yes

yes

yes

yes

yes

no

yes

no

50

Hills

bo

rou

gh

K70

Ruskin

01/0

1/9

6yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

51

Hills

bo

rou

gh

K71

Tam

pa

04/2

5/9

7yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

52

Hills

bo

rou

gh

K73

Tam

pa

04/0

7/0

3yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

53

Hills

bo

rou

gh

K74

Pla

nt C

ity

09/2

4/1

0yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

54

Ind

ian

Riv

er

H72

Vero

Beach

11/0

1/0

9yes

no

no

yes

yes

yes

yes

yes

yes

no

no

no

55

Ind

ian

Riv

er

H73

Sebastian

12/1

1/0

9yes

no

no

yes

yes

yes

yes

yes

yes

no

no

no

56

Ind

ian

Riv

er

H74

Vero

Beach

01/2

9/1

0yes

no

no

yes

yes

yes

yes

yes

yes

no

yes

no

57

Jeff

ers

on

B73

Monticello

08/1

3/9

7yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

58

Lafa

yett

eD78

Mayo

02/1

9/0

7yes

yes

no

yes

yes

yes

yes

yes

yes

yes

yes

no

59

Lee

M78

Lehig

h A

cre

s11/0

1/0

6yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

60

Lee

N76

Cape C

ora

l07/0

5/0

5yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

61

Lee

N80

Fort

Myers

08/2

2/0

8yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

62

Lee

N82

Fort

Myers

07/1

7/0

9yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

63

Lee

N83

Fort

Myers

07/2

4/0

9yes

no

yes

yes

yes

yes

yes

yes

yes

no

no

no

64

Lee

N84

Bonita S

prings

01/0

8/1

0yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

Lee

N86

Fort

Myers

/ F

DLIS

Inquiry O

nly

05/1

5/1

0n

on

on

on

on

on

on

on

on

on

on

on

o

Lee

N90

Fort

Myers

/ T

rain

ing S

ite

09/1

7/1

0n

on

on

on

on

on

on

on

on

on

on

on

o

65

Leo

nB70

Talla

hassee

10/0

1/9

6yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

66

Leo

nB71

Talla

hassee

10/1

5/9

6yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

67

Leo

nB75

Talla

hassee/C

entr

al Is

suance

10/1

5/0

7n

on

on

on

on

on

oyes

no

yes

no

yes

no

68

Leo

nB76

Talla

hassee

09/1

0/0

8yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

69

Leo

nB77

Talla

hassee

08/2

8/0

9yes

no

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

70

Levy

D74

Chie

fland

09/0

5/0

1yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

71

Levy

D75

Will

isto

n06/0

8/0

5yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

72

Levy

D76

Bro

nson

07/3

0/0

1yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

73

Lib

ert

yB79

Bristo

l12/1

9/0

9n

on

on

oyes

yes

yes

yes

yes

yes

no

no

no

74

Man

ate

eM71

Bra

dento

n04/1

0/9

8n

on

on

oyes

yes

yes

yes

yes

yes

no

no

no


Appendix 4A

75

Ma

na

tee

M73

Pa

lme

tto

09

/14

/02

no

no

no

ye

sy

es

ye

sy

es

ye

sy

es

no

no

no

76

Ma

na

tee

M74

Bra

de

nto

n0

9/0

7/0

2n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

on

on

o

77

Ma

na

tee

M75

Bra

de

nto

n0

6/0

9/0

6n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

on

on

o

78

Ma

rio

nF70

Oca

la0

9/0

3/9

6n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

no

79

Ma

rio

nF73

Be

llevie

w0

4/2

8/0

0n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

no

80

Ma

rio

nF74

Oca

la0

4/0

5/0

0n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

no

81

Ma

rio

nF75

Du

nn

ello

n1

0/0

9/0

0n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

ye

s

82

Ma

rio

nF78

Oca

la0

5/1

4/0

7n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

83

Ma

rio

nG73

Oca

la0

3/0

5/0

7y

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

s

84

Ma

rio

nG77

Silv

er

Sp

rin

gs

08

/07

/09

no

no

no

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sn

o

85

Ma

rio

nF81

Su

mm

erf

ield

01

/03

/10

no

no

no

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sn

o

86

Ma

rtin

P70

Ho

be

So

un

d0

6/0

4/0

2y

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

87

Ma

rtin

P71

Stu

art

08

/08

/05

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

88

Ma

rtin

P72

Pa

lm C

ity

02

/12

/07

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

89

Mo

nro

eT70

Big

Pin

e K

ey

05

/11

/99

no

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

90

Mo

nro

eT

71

Ke

y W

est

11

/05

/01

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

91

Mo

nro

eT

72

Ma

rath

on

10

/01

/02

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

92

Mo

nro

eT

73

Ke

y L

arg

o1

0/0

1/0

3y

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

93

Na

ss

au

E80

Fe

rna

nd

ina

Be

ach

01

/07

/08

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

94

Na

ss

au

E81

Fe

rna

nd

ina

Be

ach

07

/18

/08

no

no

no

no

no

ye

sy

es

ye

sy

es

no

no

no

95

Ok

alo

os

aA72

Nic

evill

e0

9/1

1/9

6y

es

no

no

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sn

o

96

Ok

alo

os

aA73

De

stin

08

/27

/07

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sn

o

97

Ok

alo

os

aA77

Fo

rt W

alto

n B

ea

ch

09

/18

/09

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sy

es

98

Ora

ng

eG70

Ap

op

ka

03

/12

/01

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sn

o

99

Ora

ng

eG71

Orla

nd

o0

9/2

3/0

2y

es

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

no

10

0O

ran

ge

G74

Orla

nd

o0

3/2

6/0

7y

es

no

no

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sn

o

10

1O

ran

ge

G75

Orla

nd

o0

6/2

5/0

7n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

no

10

2O

ran

ge

G76

Orla

nd

o0

9/1

7/0

7n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

no

10

3O

ran

ge

G79

Orla

nd

o0

7/1

1/0

8n

on

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sn

o

10

4O

ran

ge

G80

Win

ter

Sp

rin

gs

04

/27

/09

no

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

oy

es

no

10

5O

ran

ge

G81

Win

ter

Pa

rk0

8/1

4/0

9n

on

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

no

ye

sn

o

10

6O

sc

eo

laH70

Kis

sim

me

e0

9/2

5/9

7y

es

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

10

7P

alm

Be

ac

hP73

We

st

Pa

lm B

ea

ch

03

/12

/10

no

no

no

ye

sy

es

ye

sy

es

ye

sy

es

no

no

no

10

8P

alm

Be

ac

hP74

Be

lle G

lad

e0

5/1

4/1

0n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

on

on

o

10

9P

alm

Be

ac

hP75

Pa

lm B

ea

ch

Ga

rde

n0

6/1

4/1

0n

on

on

oy

es

ye

sy

es

ye

sy

es

ye

sn

on

on

o

11

0P

alm

Be

ac

hP76

Ro

ya

l P

alm

Be

ach

04

/30

/10

no

no

no

ye

sy

es

ye

sy

es

ye

sy

es

no

no

no

111

Pa

lm B

ea

ch

P77

De

lra

y B

ea

ch

09

/10

/10

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

11

2P

as

co

L71

Ne

w P

ort

Ric

he

y0

2/0

1/0

3y

es

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

11

3P

as

co

L72

La

nd

-O-L

ake

s0

2/0

1/0

3y

es

ye

sn

oy

es

ye

sy

es

ye

sy

es

ye

sy

es

ye

sn

o

11

4P

as

co

L73

Da

de

City

02

/01

/03

ye

sy

es

no

ye

sy

es

ye

sy

es

ye

sy

es

ye

sy

es

no


Appendix 4A

115

Pin

ellas

J70

Cle

arw

ate

r12/1

5/9

7yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

no

116

Pin

ellas

J71

Tarp

on S

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Appendix 6A

County Occupant OfficeNumber Address City

Building

Ownership

Year

Built

Facility

Condi=on

Land

Ownership

Office

Size

Alachua DL D14 5301NE39THAve Gainesville FDOT N/A Good DOT‐State n/a

Alachua DL D10 5830NW34THST Gainesville State 1973 Good State 2,672

Alachua DLAdmin D20 4210NW37thPlace Gainesville Leased N/A Good Private 1,748

Bay DL/BAR B10 237West15thStreet PanamaCity Leased N/A Good Private 4,500

Brevard DL H04 601EUniversityBlvd Melbourne State 1976 Good State 2,550

Brevard DL/DMV H02/22‐1 2290ColumbiaBlvd Titusville State 1975 Good State 4,472

Broward DL R04 2712WAtlan=cBlvd PompanoBeach Leased N/A Good Private 3,668

Broward DL R08 1931NW9THAve FortLauderdale Leased N/A Good Private 3,856

Broward DL R06 2500NStateRoad7 Margate Leased N/A Good Private 3,923

Broward DL R05 100SouthMilitaryTrail DeerfieldBeach Leased N/A Good Private 3,676

Broward DL R02 8001PembrokeRoad PembrokePines State 1976 Good State 3,586

Broward DL R03 7201WOaklandParkBlvd Lauderhill Leased N/A Good Private 3,825

Broward DL/BAR R01 3708WOaklandParkBlvd LauderdaleLakes Leased N/A Good Private 9,991

Citrus DL L09 1020NE5THAve CrystalRiver Leased N/A Good Private 2,885

Columbia DL/DMV/FHP D01/FHPHQ/19‐2 1350WUS90 LakeCity State 1978 Good State 6,690

Dixie DL/FHP D06/TroopB 16102SEHwy19 CrossCity State 1979 Good State 3,160

Duval DL/BAR E01 7439WilsonBlvd Jacksonville State 1975 Good County 5,335

Escambia DL A02 100StumpfieldRoad Pensacola State 1975 Good State 4,136

Gadsden DL/FHP B14/FHPFieldOffice 18290BlueStarHwy Quincy State 1975 Fair State 3,691

Gulf DL B03 130LibraryDrive PortStJoe State N/A Fair County 720

Hendry DL N05 943WestSugarlandHighway Clewiston Leased N/A Good Private 2,977

Hernando DL/FHP L07/FHPFieldOffice 11319PonceDeLeonBlvd Brooksville State 1980 Good State 3,367

Highlands DL MO8 1205US27North Sebring State 1987 Good State 1,223

Hillsborough DL K05 10137EAdamoDrive Tampa Leased N/A Good Private 7,400

Hillsborough DL K06 2042A.JamesRedmanParkway PlantCity Leased N/A Good Private 3,379

Hillsborough DL K03 14610LivingstonAvenue Tampa Leased N/A Good Private 3,103

Hillsborough DL/BAR K02 2814EHillsboroughAvenue Tampa State 1975 Good State 1,003

Hillsborough DL/BAR K01 4100WDrMar=nLutherKingJrBlvd Tampa State 1976 Good State 5,550

IndianRiver DL H06 110SUSHighway1 VeroBeach Leased N/A Good Private 2,568

Jackson DLAdmin 1U2 2918PennsylvaniaAvenue Marianna Leased N/A Good Private 977

Jackson DL/FHP B05/FieldOffice 3613Highway90West Marianna State 1963 Fair State 1,932

Lake DL G09 305SkylineDriveSuite1 LadyLake Leased N/A Good Private 1,900

Lake DL G07 28129CountyRoad561 Tavares State 1975 Good County 3,000

Lake DL G04 2400S.USHwy27 Clermont Leased N/A Good Private 3,080

Leon DL/DMV/FHP Q02/8 2900ApalacheeParkway32399 Tallahassee State N/A Good State 380,000

Manatee DL M01 3611FirstStreetE Bradenton Leased N/A Good Private 4,700

Miami‐Dade DL S05 1923W60St Hialeah Leased N/A Good Private 3,668

Miami‐Dade DL S07 7795WestFlaglerStreet Miami Leased N/A Good Private 1,462

Miami‐Dade DL S11 7900NW27Ave Miami Leased N/A Good Private 3,736

Miami‐Dade DL S12 15555BiscayneBlvd Miami Leased N/A Good Private 300

Miami‐Dade DL T02 1315SW107Ave Miami Leased N/A Good Private 4,545

Miami‐Dade DL S03 21427NW2ndAvenue Miami Leased N/A Good Private 3,900

Miami‐Dade DL S09 18400NW75thPlace Miami Leased N/A Good Private 4,971

Miami‐Dade DL T06 1450NorthKromeAve Homestead Leased N/A Good Private 3,355

Miami‐Dade DL S06 12601NW42Ave OpaLocka State 1975 Good State 6,001

Miami‐Dade DL T04 14653SW122Ave Miami State 1975 Good DOT‐State 4,000

Miami‐Dade DL TO3 11735147thAvenue Miami Leased N/A Good Private 4,999

Okaloosa DL A07 115‐DNWRacetrackRd FortWaltonBeach Leased N/A Good Private 4,999

Okaloosa DL/FHP A06/TroopA 197‐AEJamesLeeBlvd Crestview State 1978 Good State 2,925

Okeechobee DL H07 1857Highway441SE Okeechobee Leased N/A Good Private 1,194

Orange DL G02 11764EastColonialAve Orlando Leased N/A Good Private 4,975

Orange DL G10 425NorthOrangeAve Orlando County N/A Good County 100

Orange DL/DMV/BAR G01/23 4101ClarconaOcoeeRoad32810 Orlando State 2005 Excellent State 1,590

Osceola DL H01 2892NOrangeBlossomTrail Kissimmee State 1977 Excellent State 4,888

InventoryofDepartmentDriverLicenseOffices


Appendix 6A

PalmBeach DL P11 10134IndianTownRd Jupiter Leased N/A Good Private 3,272

PalmBeach DL P05 3185PGABlvd PalmBeachGardens State 1976 Good State 3,136

PalmBeach DL P01 571NMilitaryTrail WestPalmBeach State 1972 Poor State 4,150

PalmBeach DLAdmin P21 192610thAvenueNorth LakeWorth Leased N/A Good Private 3,530

PalmBeach DL/BAR P03 1299WestLantanaRoad Lantana State 1977 Good State 6,720

Pinellas DL J03 685562ndAvenueNorth33781 PinellasPark State 1977 Good State 3,024

Polk DL L04 930LilyAve HainesCity Leased N/A Good Private 2,999

Polk DL L03 692Hwy.60West LakeWales Leased N/A Good Private 1,545

Polk DL/DMV/BARL01/FHPFieldOffice/DMVsuboffice 3247LakelandHillsBlvd Lakeland State 1976 Good State 1,059

Putnam DL/DMV/FHP F06/FHPFieldOffice/19‐1 152NHighway17 Palatka State 1978 Good State 9,200

SantaRosa DL A05 2748GulfBreezeParkway GulfBreeze Leased N/A Good Private 2,429

SantaRosa DL A04 6089OldBagdadHighway Milton State 1975 Good County 2,389

Sarasota DL M03 601SPompanoAve Sarasota State 1976 Good County 3,000

Seminole DL/BAR G06 290EastMarketPlace WinterSprings Leased N/A Fair Private 4,980

St.Lucie DL P08 6578NWSelvitzRoad PortSt.Lucie Leased N/A Good Private 3,398

St.Lucie DL/BAR P09 3220US1 FortPierce Leased N/A Good Private 3,400

Volusia DL F01 330EastNewYorkAve Deland Leased N/A Good Private 2,500

Volusia DL F02 310JeanStreet DaytonaBeach State 1976 Good County 4,816

Volusia DL F03 2986SouthRidgewoodAvenue Edgewater Leased N/A Good Private 1,800

Walton DL A08 1045US.Highway331South DefuniakSprings Leased N/A Good Private 1,836


Appendix 6B

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FT

E

(Offic

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Sa

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Appendix 6B

Depart

ment of H

ighw

ay S

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ty a

nd M

oto

r V

ehic

les

Bure

au o

f F

ield

Serv

ices O

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es

FY

2009-2

010

Page 1

of 2

Ma

cin

tosh

HD

:Use

rs:ja

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eskto

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HS

MV

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c P

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Depart

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Page 2

of 2

Ma

cin

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:Use

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e

be

low

)


Appendix 6B

Depart

ment of H

ighw

ay S

afe

ty a

nd M

oto

r V

ehic

les

Bure

au o

f F

ield

Serv

ices O

ffic

es

FY

2009-2

010

Page 2

of 2

Ma

cin

tosh

HD

:Use

rs:ja

yco

lle:D

eskto

p:D

HS

MV

:Mis

c P

rin

t P

roje

cts

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nsitio

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me

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Tra

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oc_

Ja

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f O

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Appendix 6C

1

Appendix C

Private Sector Sublease Agreement (Sample)

STATE OF FLORIDA

DEPARTMENT OF MANAGEMENT SERVICES

LEASE AGREEMENT

ZONE: NO.:

Sublease

THIS LEASE AGREEMENT, entered into this of , 20 between State of Florida

DEPARTMENT OF MANAGEMENT SERVICES, party of the first part, hereinafter called the Lessor, and State of

Florida Department of

Division of

Bureau of

party of the second part, hereinafter called the Lessee,

W I T N E S S E T H:

That the Lessor, for and in consideration of the covenants and agreements hereinafter mentioned to be kept and performed

by the Lessee, has demised and leased to the Lessee, for the term and under the conditions hereinafter set out,

those certain premises in _________,

(City) (County)

Florida, described as follows:


Appendix 6C

2

which shall constitute an aggregate area of square feet of usable space measured from the base of

the interior walls of the demised premises, in accordance with Department of Management Services' Standard Method of Space

Measurement.

I TERM

TO HAVE AND TO HOLD the above described premises for a term commencing on the day of ,

, on a month to month basis until terminated by the Department of Management Services.

II RENTALS

The Lessor hereby leases to the Lessee and the Lessee hereby leases from the Lessor the above described premises for the term

set out in this lease and the Lessee agrees to pay to the Lessor the sum of ($ ) per quarter for the

rental period described in Article I of this lease (subject to adjustments in rate as provided for in Article XII). The rent for any

fractional part of the first quarter shall be prorated and thereafter the rent shall be payable on the first day of each subsequent

quarter. The rentals shall be paid to the Lessor at.

(Address) (City)

Lease No.

Sublease

III HEATING, AIR CONDITIONING AND JANITOR SERVICES

The Lessor agrees to furnish to the Lessee heating, air conditioning and janitor services for the leased premises during the term

of the lease at the expense of the Lessor during the facilities normal working hours.

IV LIGHT FIXTURES

The Lessor agrees to maintain in the demised premises light fixtures installed for the use of the Lessee. The Lessor shall be


Appendix 6C

3

responsible for replacement of all bulbs, lamps, tubes and starters used in such fixtures for the purpose of furnishing light.

V MAINTENANCE REPAIRS

1. The Lessor shall provide for interior maintenance and repairs in accordance with generally accepted good practices

established by the Bureau of Maintenance. The Lessee shall, during the term of this lease, keep the interior of the demised

premises in as good a state of repair as it is at the time of the commencement of this lease, reasonable wear and tear and

unavoidable casualties excepted.

2. The Lessee is responsible for the interior of its individual area, including, but not limited to, painting, carpeting, partition

changes, etc., the cost of which is also the Lessee's responsibility. The Lessee must obtain approval through the Department of

Management Services, Bureau of Maintenance, before proceeding with any changes or additions. Any relocation of furniture and

all moves, internal or external, must be coordinated through the Building Manager of the building in which the relocation or move is to occur. Only in this way can the Bureau of Maintenance carry out a successful Preventive Maintenance Program and maintain

uniformity and continuance of the aesthetic values of the building.

3. The design live load for this building is lbs. per square foot. Any loading of equipment, files, furnishings, etc.,

in excess of this limit shall be called to the attention of the Division of Construction and Maintenance prior to placement of said

items in building. If structure is deemed to be insufficient for planned loading, the Lessee shall bear the expense for the

installation of necessary additional structural support.

4. The removal of any furnishings affixed to the building shall be at the expense of the Lessee and, further, all damage to the

building caused by said removal shall be repaired at the expense of the Lessee. Such repair work shall be performed under the

supervision of the Division of Building Construction and Maintenance and completed to their satisfaction.

5. The Lessor shall maintain and keep in repair the exterior of the demised premises during the term of this lease and shall be

responsible for the replacement of all windows broken or damaged in the demised premises, except such breakage or damage

caused to the exterior of the demised premises by the Lessee, its officers, agents or employees.

VI UTILITIES

That the Lessor will promptly pay all gas, water, power and electric light rates or charges which may become payable during

the term of this lease for the gas, water and electricity used by the Lessee on the premises.

VII INJURY OR DAMAGE TO PROPERTY ON PREMISES

That all property of any kind that may be on the premises during the continuance of this lease shall be at the sole risk of the

Lessee. The Lessor shall not be liable to the Lessee or any other person for any injury, loss or damage to property or to any

person on the premises.

VIII FIRE AND OTHER HAZARDS

In the event that the demised premises, or the major part thereof, are destroyed by fire, lightning, storm or other casualty, the Lessor at its option may forthwith repair the damage to such demised premises at its own cost and expense. The rental thereon

shall cease until the completion of such repairs and the Lessor will immediately refund the pro rata part of any rentals paid in

advance by the Lessee prior to such destruction; should the premises be only partly destroyed, so that the major part thereof is


Appendix 6C

4

usable by the Lessee, then the rental shall abate to the extent that the injured or damaged part bears to the whole of such premises

and such injury or damage shall be restored by the Lessor as speedily as is practicable, and upon the completion of such repairs,

the full rental shall commence and the lease shall then continue the balance of the term.

Lease No.

Sublease

IX RIGHT OF LESSOR TO INSPECT

The Lessor, at all reasonable times, may enter into and upon the demised premises for the purpose of viewing the same and for

the purpose of making any such repairs as they are required to make under the terms of this lease.

X TAXES AND INSURANCE

Lessor shall pay all fire insurance premiums on the demised premises. Lessor shall not be liable to carry fire insurance on the

person or property of the Lessee or any other person or property which may now or hereafter be placed in the demised premises.

XI AVAILABILITY OF FUNDS

The obligations of the Lessee under this lease agreement are subject to the availability of funds lawfully appropriated annually

for its purposes by the Legislature of the State of Florida.

XII RENTAL CHANGES

Rental as shown in Article II is at the present rate for this building as established by the Governor and Cabinet. Lessee agrees

that any change in rental rate for this building approved by the Governor and Cabinet will necessitate a change in rental of this

lease. Such rental charge will be affected by amendment hereto. Lessor agrees to provide to Lessee information on any rental

change in adequate time for Lessee to budget for required funds.

XIII USE OF PREMISES

The Lessee will not make or suffer any unlawful, improper or offensive use of the premises or any use or occupancy thereof

contrary to the laws of the State of Florida or the Ordinances of the City of now or hereinafter made.

XIV NOTICES

All notices required to be served upon the Lessor shall be served, return receipt requested, at

, and all

(Address) (City)


Appendix 6C

5

notices required to be served upon the Lessee shall be served, return receipt requested, at the address of the Lessee at

(Address) (City)

XV DEFINITION OF TERMS

(a) The terms "lease," "lease agreement," or "agreement" shall be inclusive of each other and shall also include any renewals, extensions or modifications of this lease.

(b) The terms "Lessor" and "Lessee" shall include the successors for the parties hereto.

(c) The singular shall include the plural and the plural shall include the singular whenever the context so requires or

permits.

(d.) The term "lease agreement” or "agreement" as used in this document shall be interpreted to mean

"sublease" or "sublease agreement" and "Lessor and lessee" shall be interpreted to mean "sublessor and

sublessee."

XVI ADDITIONAL TERMS

(Check One)

Any and all additional covenants or conditions appear on the attached.

No additional covenants or conditions form a part of this lease.

Lease No.

Sublease


Appendix 6C

6

IN WITNESS WHEREOF, the parties hereto have hereunto executed this instrument for the purpose herein expressed, the day

and year above written.

ORIGINAL SIGNATURES REQUESTED ON ALL COPIES

Signed, sealed and delivered

in the presence of:

_______________________________________________

________________________________________________

AS TO DIVISION DIRECTOR

LESSOR:


By:________________________________________

DIRECTOR, DIVISION OF FACILITIES

MANAGEMENT

Signed, sealed and delivered

in the presence of:

________________________________________________

________________________________________________

AS TO LESSEE

LESSEE:

STATE OF FLORIDA

DEPARTMENT OF

By: _______________________________________

NAME

___________________________________________

TITLE

APPROVAL AS TO CONDITIONS AND

NEED THEREFOR


________________________________________________

CHIEF, BUREAU OF REAL PROPERTY

MANAGEMENT


Appendix 6DAOL1 BOARD OF TRUSTEES OF THE INTERNAL IMPROVEMENT TRUST FUND OF THE STATE OF FLORIDA ASSIGNMENT AND ASSUMPTION OF Lease Numbers XXXX STATE OF FLORIDA DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES ("ASSIGNOR"), for value received, subject to written consent of the Board of Trustees of the Internal Improvement Trust Fund of The State of Florida ("Board"), does hereby assign, transfer and convey 100% of its right, title and interest vested under Lease Number 2847 dated July 25, 1975 and Lease Number 2905 dated December 17, 1976 (the "Leases")attached hereto as Exhibit “A”, by and between the Board, as lessor and ASSIGNOR, as lessee, to the XXX("ASSIGNEE"), for and during the remainder of the term of the Leases and all renewals thereof, subject to the full payment of fees and the performance of all covenants, conditions, and provisions required to be performed by ASSIGNEE as the lessee under the terms of the Leases, and subject to the conditions and provisions therein set forth. The following special conditions shall apply to this assignment:

1. ASSIGNEE acknowledges and agrees that existing structures shall not be demolished until ASSIGNEE has secured funding for a XXXX facility and notified the State of Florida Department of Environmental Protection, Division of State Lands in writing that the funding has been received.

2. ASSIGNEE agrees that the construction of the new facility shall be completed within two years of ASSIGNEE securing the funding for the construction of the new XXXX facility.

3. ASSIGNEE and ASSIGNOR agree that in the event ASSIGNEE no longer wants to lease the leased premises or in the event of any default with the terms and conditions of the Leases, that in addition to all other remedies, this assignment shall terminate and ASSIGNEE shall immediately reassign the Leases to ASSIGNOR, which shall include all improvements on the leased premises.

4. ASSIGNEE shall guarantee the construction of the new XXXX facility with a performance bond in the amount of $________________. The performance bond will be provided by the contractor chosen for the building project and shall guarentee satisfactory completion of the new XXXX facility within two years of ASSIGNEE securing funding for the construction of the new XXXX facility.

5. ASSIGNEE, subject to the provisions of 768.28 Florida Statutes, shall indemnify and hold harmless ASSIGNOR and the Board of Trustees of the Internal Improvement Trust Fund of the State of Florida from any claim or liability arising from negligent acts of its officers and employees, including any premises claims or liability arising from its operation and maintenance of the leased premises and all improvements theron.

STATE OF FLORIDA DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES


Appendix 6D

Page 2 of 10 Assignment of Lease Numbers XXXX Revised 11/07

_______________________ By:___________________________ Witness _______________________ ___________________________ Print/Type Witness Name Print/Type Name _______________________ Title:_____________________ Witness _______________________ Print/Type Witness Name “ASSIGNOR” STATE OF FLORIDA COUNTY OF LEON The foregoing instrument was acknowledged before me this _____ day of ______________, 2010, by ___________________ as __________________ on behalf of the State of Florida Department of Highway Safety and Motor Vehicles. He/ She is personally known to me or has produced ____________ as identification. ___________________________________ Notary Public, State of Florida ___________________________________ Print/Type Notary Name Commission Number: Commission Expires: ACCEPTANCE OF ASSIGNMENT AND A ASSUMPTION OF LEASE NUMBERS XXX XXXX("ASSIGNEE"), in consideration of


Appendix 6D


the foregoing Assignment, subject to written consent of the Board, as lessor, does hereby accept assignment of the Leases and assumes and agrees for the benefit of the Board to make all payments and perform all covenants, agreements, conditions and provisions of the Leases. Further, ASSIGNEE agrees that its successors and assigns shall be bound for the due performance herein in the same manner as was ASSIGNOR, as the original lessee named in the Leases, for and during the remainder of the term of the Leases and all renewals thereof. XXXX OFFICE _______________________ By:_____________________________ Witness _______________________ _____________________________ Print/Type Witness Name Print/Type Name _______________________ Title:_______________________ Witness _______________________ Print/Type Witness Name “ASSIGNEE” STATE OF FLORIDA COUNTY OF PALM BEACH The foregoing instrument was acknowledged before me this ______ day of _____________, 2010, by ____________________ as ______________, on behalf of the XXXX. He/She is personally known to me or has produced ____________ as identification. ___________________________________ Notary Public, State of Florida ___________________________________ Print/Type Notary Name Commission Number: Commission Expires:


_______________________ By:___________________________ Witness _______________________ ___________________________ Print/Type Witness Name Print/Type Name _______________________ Title:_____________________ Witness _______________________ Print/Type Witness Name “ASSIGNOR” STATE OF FLORIDA COUNTY OF LEON The foregoing instrument was acknowledged before me this _____ day of ______________, 2010, by ___________________ as __________________ on behalf of the State of Florida Department of Highway Safety and Motor Vehicles. He/ She is personally known to me or has produced ____________ as identification. ___________________________________ Notary Public, State of Florida ___________________________________ Print/Type Notary Name Commission Number: Commission Expires: ACCEPTANCE OF ASSIGNMENT AND A ASSUMPTION OF LEASE NUMBERS XXX XXXX("ASSIGNEE"), in consideration of



CONSENT TO ASSIGNMENT AND ASSUMPTION OF LEASE Lease Number XXXX BOARD OF TRUSTEES OF THE INTERNAL IMPROVEMENT TRUST FUND OF THE STATE OF FLORIDA, the lessor of the property described in the Lease consents to the foregoing Assignment and Assumption of Lease Numbers 2487 and 2905 this ____ day of _________________, 2010. BOARD OF TRUSTEES OF THE INTERNAL IMPROVEMENT TRUST FUND OF THE STATE OF FLORIDA

__________________________ By: ____________________________ Witness GLORIA C. BARBER, OPERATIONS _______________________ AND MANAGEMENT CONSULTANT Print/Type Witness Name MANAGER, BUREAU OF PUBLIC

LAND ADMINISTRATION,DIVISION _______________________ STATE LANDS, STATE OF FLORIDA Witness DEPARTMENT OF ENVIRONMENTAL _______________________ PROTECTION Print/Type Witness Name “Board” STATE OF FLORIDA COUNTY OF LEON The foregoing instrument was acknowledged before me this _____ day of _____________________, 2010, by Gloria C. Barber, Operations and Management Consultant Manager, Bureau of Public Land Administration, Division of State Lands, State of Florida Department of Environmental Protection, acting as agent on behalf of the Board of Trustees of the Internal Improvement Trust Fund of the State of Florida. She is personally known to me. _________________________________ Notary Public, State of Florida _________________________________ Print/Type Notary Name Commission Number: Commission Expires: Approved as to Form and Legality By: ______________________________ DEP Attorney

Appendix 6D


Exhibit “A”


Appendix 6E

OAS1 (Insert Name of SUBLESSOR here) _____________________________ SUBLEASE AGREEMENT Sublease Number __________ THIS SUBLEASE AGREEMENT is entered into this ______ day of

_________________ 20__, by and between the STATE OF FLORIDA DEPARTMENT OF

______________________________ hereinafter referred to as "SUBLESSOR", and

______________________________ hereinafter referred to as "SUBLESSEE".

WITNESSETH

In consideration of the covenants and conditions set forth herein,

SUBLESSOR subleases the below described premises to SUBLESSEE on the

following terms and conditions:

1. ACKNOWLEDGMENTS: The parties acknowledge that title to the subleased

premises is held by the Board of Trustees of the Internal Improvement Trust

Fund of the State of Florida (“TRUSTEES”) and is currently managed by

SUBLESSOR as the __________________________________ under TRUSTEES’ Lease

Number ____.

2. DESCRIPTION OF PREMISES: The property subject to this sublease

agreement, is situated in the County of _________, State of Florida and is

more particularly described in Exhibit "A" attached hereto and hereinafter

referred to as the "subleased premises".

3. SUBLEASE TERM: The term of this sublease shall be for a period of ____

years commencing on ____________________, and ending on

_____________________,

unless sooner terminated pursuant to the provisions of this sublease.

4. PURPOSE: SUBLESSEE shall manage the subleased premises only for the

establishment and operation of __________________, along with other related

uses necessary for the accomplishment of this purpose as designated in the

Land Use Plan required by paragraph 7 of this sublease.

5. CONFORMITY: This sublease shall conform to all terms and conditions of

TRUSTEES’ LEASE NO. _________ between the TRUSTEES and SUBLESSOR dated

_____________________, a copy of which is attached hereto as Exhibit "B", and

SUBLESSEE shall through its agents and employees prevent the unauthorized use

of the subleased premises or any use thereof not in conformance with this

sublease.

6. QUIET ENJOYMENT AND RIGHT OF USE: SUBLESSEE shall have the right of

ingress and egress to, from and upon the subleased premises for all purposes


Appendix 6E

Page 2 of 13 Sublease No.

R01/08

necessary to full quiet enjoyment by said SUBLESSEE of the rights conveyed

herein.

7. LAND USE PLAN: SUBLESSEE shall prepare and submit a Land Use Plan for

the subleased premises in accordance with Section 253.034, Florida Statutes,

within twelve months of the effective date of this sublease. The Land Use

Plan shall be submitted to the TRUSTEES for approval through SUBLESSOR and

the State of Florida Department of Environmental Protection, Division of

State Lands. The subleased premises shall not be developed or physically

altered in any way other than what is necessary for security and maintenance

of the subleased premises without the prior written approval of the TRUSTEES

and SUBLESSOR until the Land Use Plan is approved. SUBLESSEE shall provide

SUBLESSOR with an opportunity to participate in all phases of preparing and

developing the Land Use Plan for the subleased premises. The Land Use Plan

shall be submitted to SUBLESSOR in draft form for review and comments within

ten months of the effective date of this sublease. SUBLESSEE shall give

SUBLESSOR reasonable notice of the application for and receipt of any state,

federal, or local permits as well as any public hearings or meetings relating

to the development or use of the subleased premises. SUBLESSEE shall not

proceed with development of said subleased premises including, but not

limited to, funding, permit application, design or building contracts, until

the Land Use Plan required herein has been submitted and approved. Any

financial commitments made by SUBLESSEE which are not in compliance with the

terms of this sublease shall be done at SUBLESSEE'S own risk. The Land Use

Plan shall emphasize the original management concept as approved by the

TRUSTEES at the time of acquisition which established the primary purpose for

which the subleased premises were acquired. The approved Land Use Plan shall

provide the basic guidance for all management activities and shall be

reviewed jointly by SUBLESSEE, SUBLESSOR and the TRUSTEES. SUBLESSEE shall

not use or alter the subleased premises except as provided for in the

approved Land Use Plan without the advance written approval of the TRUSTEES

and SUBLESSOR. The Land Use Plan prepared under this sublease shall identify

management strategies for exotic species, if present. The introduction of

exotic species is prohibited, except when specifically authorized by the

approved Land Use Plan.

8. ASSIGNMENT: This sublease shall not be assigned in whole or in part

without the prior written consent of the TRUSTEES and SUBLESSOR. Any


Appendix 6E


R01/08

assignment made either in whole or in part without the prior written consent

of the TRUSTEES and SUBLESSOR shall be void and without legal effect.

9. RIGHT OF INSPECTION: The TRUSTEES and SUBLESSOR or their duly

authorized agents, representatives or employees shall have the right at any

and all times to inspect the subleased premises and the works and operations

thereon of SUBLESSEE in any matter pertaining to this sublease.

10. PLACEMENT AND REMOVAL OF EQUIPMENT: All buildings, structures,

improvements and signs shall be constructed at the expense of SUBLESSEE in

accordance with plans prepared by professional designers and shall require

the prior written approval of SUBLESSOR as to purpose, location and design.

Further, no trees, other than non-native species, shall be removed or major

land alterations done without the prior written approval of SUBLESSOR.

Removable equipment placed on the subleased premises by SUBLESSEE which do

not become a permanent part of the subleased premises will remain the

property of SUBLESSEE and may be removed by SUBLESSEE upon termination of

this sublease.

11. INSURANCE REQUIREMENTS: During the term of this sublease, SUBLESSEE

shall procure and maintain policies of fire, extended risk, and liability

insurance coverage. The extended risk and fire insurance coverage shall be

in an amount equal to the full insurable replacement value of any

improvements or fixtures located on the subleased premises. The liability

insurance coverage shall be in amounts not less than $100,000 per person and

$200,000 per incident or occurrence for personal injury, death, and property

damage on the subleased premises. Such policies of insurance shall name

SUBLESSEE, the TRUSTEES, SUBLESSOR and the State of Florida as additional

insureds. SUBLESSEE shall submit written evidence of having procured all

insurance policies required herein prior to the effective date of this

sublease and shall submit annually thereafter, written evidence of

maintaining such insurance policies to SUBLESSOR and the Bureau of Public

Land Administration, Division of State Lands, State of Florida Department of

Environmental Protection, Mail Station 130, 3800 Commonwealth Boulevard,

Tallahassee, Florida 32399-3000. SUBLESSEE shall purchase all policies of

insurance from a financially-responsible insurer duly authorized to do

business in the State of Florida. In lieu of purchasing insurance, SUBLESSEE

shall self-insure these coverages. The insurer must possess a minimum

current rating of B+ Class VIII in “Bests Key Rating Guide”. Any certificate


Appendix 6E


R01/08

of self-insurance shall be issued or approved by the Chief Financial Officer,

State of Florida. The certificate of self-insurance shall provide for

casualty and liability coverage. SUBLESSEE further agrees to immediately

notify SUBLESSOR, the TRUSTEES and the insurer of any erection or removal of

any structure or other fixed improvement on the subleased premises and any

changes affecting the value of any improvements and to request said insurer

to make adequate changes in the coverage to reflect the changes in value.

SUBLESSEE shall be financially responsible for any loss due to failure to

obtain adequate insurance coverage, and the failure to maintain such policies

or certificate in the amounts set forth shall constitute a breach of this

sublease.

12. LIABILITY: Each party is responsible for all personal injury and

property damage attributable to the negligent acts or omissions of that party

and the officers, employees and agents thereof. Nothing herein shall be

construed as an indemnity or a waiver of sovereign immunity enjoyed by any

party hereto, as provided in Section 768.28, Florida Statutes, as amended

from time to time, or any other law providing limitations on claims.

13. PAYMENT OF TAXES AND ASSESSMENTS: SUBLESSEE shall assume full

responsibility for and shall pay all liabilities that accrue to the subleased

premises or to the improvements thereon, including any and all drainage and

special assessments or taxes of every kind and all mechanic's or

materialman's liens which may be hereafter lawfully assessed and levied

against the subleased premises.

14. NO WAIVER OF BREACH: The failure of SUBLESSOR to insist in any one or

more instances upon strict performance of any one or more of the covenants,

terms and conditions of this sublease shall not be construed as a waiver of

such covenants, terms and conditions, but the same shall continue in full

force and effect, and no waiver of SUBLESSOR of any of the provisions hereof

shall in any event be deemed to have been made unless the waiver is set forth

in writing, signed by SUBLESSOR.

15. TIME: Time is expressly declared to be of the essence of this

sublease.

16. NON-DISCRIMINATION: As a condition of obtaining this sublease,

SUBLESSEE hereby agrees not to discriminate against any individual because of

that individual's race, color, religion, sex, national origin, age, handicap,

or marital status with respect to any activity occurring within the subleased



R01/08

premises or upon lands adjacent to and used as an adjunct of the subleased

premises.

17. UTILITY FEES: SUBLESSEE shall be responsible for the payment of all

charges for the furnishing of gas, electricity, water and other public

utilities to the subleased premises and for having all utilities turned off

when the subleased premises are surrendered.

18. MINERAL RIGHTS: This sublease does not cover petroleum or petroleum

products or minerals and does not give the right to SUBLESSEE to drill for or

develop the same. However, SUBLESSEE shall be fully compensated for any and

all damages that might result to the subleasehold interest of SUBLESSEE by

reason of such exploration and recovery operations.

19. RIGHT OF AUDIT: SUBLESSEE shall make available to the TRUSTEES and

SUBLESSOR all financial and other records relating to this sublease, and

SUBLESSOR and or the TRUSTEES shall have the right to audit such records at

any reasonable time. This right shall be continuous until this sublease

expires or is terminated. This sublease may be terminated by SUBLESSOR

should SUBLESSEE fail to allow public access to all documents, papers,

letters or other materials made or received in conjunction with this

sublease, pursuant to the provisions of Chapter 119, Florida Statutes.

20. CONDITION OF PROPERTY: SUBLESSOR assumes no liability or obligation to

SUBLESSEE with reference to the condition of the subleased premises or the

suitability of the subleased premises for any improvements. The subleased

premises herein are subleased by SUBLESSOR to SUBLESSEE in an "as is"

condition, with SUBLESSOR assuming no responsibility for bidding,

contracting, permitting, construction, and the care, repair, maintenance or

improvement of the subleased premises for the benefit of SUBLESSEE.

21. NOTICES: All notices given under this sublease shall be in writing and

shall be served by certified mail including, but not limited to, notice of

any violation served pursuant to Section 253.04, Florida Statutes, to the

last address of the party to whom notice is to be given, as designated by

such party in writing. SUBLESSOR and SUBLESSEE hereby designate their

address as follows:

SUBLESSOR: _______________________ _______________________ _______________________ _______________________ SUBLESSEE: _______________________ _______________________ _______________________

Appendix 6E



R01/08

_______________________ Mandatory copy to: STATE OF FLORIDA DEPARTMENT OF ENVIRONMENTAL PROTECTION DIVISION OF STATE LANDS M.S. 130 BUREAU OF PUBLIC LAND ADMINISTRATION 3800 COMMONWEALTH BOULEVARD TALLAHASSEE, FLORIDA 32399-3000 22. BREACH OF COVENANTS, TERMS, OR CONDITIONS: Should SUBLESSEE breach any

of the covenants, terms, or conditions of this sublease, SUBLESSOR shall give

written notice to SUBLESSEE to remedy such breach within sixty days of such

notice. In the event SUBLESSEE fails to remedy the breach to the

satisfaction of SUBLESSOR within sixty days of receipt of written notice,

SUBLESSOR may either terminate this sublease and recover from SUBLESSEE all

damages SUBLESSOR may incur by reason of the breach including, but not

limited to, the cost of recovering the subleased premises and attorneys' fees

or maintain this sublease in full force and effect and exercise all rights

and remedies herein conferred upon SUBLESSOR.

23. DAMAGE TO THE PREMISES: (a) SUBLESSEE shall not do, or suffer to be

done, in, on or upon the subleased premises or as affecting said subleased

premises or adjacent properties, any act which may result in damage or

depreciation of value to the subleased premises or adjacent properties, or

any part thereof. (b) SUBLESSEE shall not generate, store, produce, place,

treat, release, or discharge any contaminants, pollutants or pollution,

including, but not limited to, hazardous or toxic substances, chemicals or

other agents on, into, or from the subleased premises or any adjacent lands

or waters in any manner not permitted by law. For the purposes of this

sublease, "hazardous substances" shall mean and include those elements or

compounds defined in 42 USC Section 9601 or which are contained in the list

of hazardous substances adopted by the United States Environmental Protection

Agency (EPA) and the list of toxic pollutants designated by the United States

Congress or the EPA or defined by any other federal, state or local statute,

law, ordinance, code, rule, regulation, order, or decree regulating, relating

to, or imposing liability or standards of conduct concerning any hazardous,

toxic or dangerous waste, substance, material, pollutant or contaminant.

"Pollutants" and "pollution" shall mean those products or substances defined

in Chapters 376 and 403, Florida Statutes, and the rules promulgated

thereunder, all as amended or updated from time to time. In the event of

SUBLESSEE'S failure to comply with this paragraph, SUBLESSEE shall, at its

Appendix 6E



R01/08

sole cost and expense, promptly commence and diligently pursue any legally

required closure, investigation, assessment, cleanup, decontamination,

remediation, restoration and monitoring of (1) the subleased premises, and

(2) all off-site ground and surface waters and lands affected by SUBLESSEE'S

such failure to comply, as may be necessary to bring the subleased premises

and affected off-site waters and lands into full compliance with all

applicable federal, state or local statutes, laws, ordinances, codes, rules,

regulations, orders and decrees, and to restore the damaged property to the

condition existing immediately prior to the occurrence which caused the

damage. SUBLESSEE'S obligations set forth in this paragraph shall survive

the termination or expiration of this sublease. This paragraph shall not be

construed as a limitation upon obligations or responsibilities of SUBLESSEE

as set forth herein. Nothing herein shall relieve SUBLESSEE of any

responsibility or liability prescribed by law for fines, penalties, and

damages levied by governmental agencies, and the cost of cleaning up any

contamination caused directly or indirectly by SUBLESSEE'S activities or

facilities. Upon discovery of a release of a hazardous substance or

pollutant, or any other violation of local, state or federal law, ordinance,

code, rule, regulation, order or decree relating to the generation, storage,

production, placement, treatment, release or discharge of any contaminant,

SUBLESSEE shall report such violation to all applicable governmental agencies

having jurisdiction, and to SUBLESSOR, all within the reporting periods of

the applicable agencies.

24. ENVIRONMENTAL AUDIT: At SUBLESSOR’S discretion, SUBLESSEE shall

provide SUBLESSOR with a current Phase I environmental site assessment

conducted in accordance with the State of Florida Department of Environmental

Protection, Division of State Lands’ standards prior to termination of this

sublease, and if necessary a Phase II environmental site assessment.

25. SURRENDER OF PREMISES: Upon termination or expiration of this

sublease, SUBLESSEE shall surrender the subleased premises to SUBLESSOR. In

the event no further use of the subleased premises or any part thereof is

needed, SUBLESSEE shall give written notification to SUBLESSOR and the Bureau

of Public Land Administration, Division of State Lands, State of Florida

State of Florida Department of Environmental Protection, Mail Station 130,

3800 Commonwealth Boulevard, Tallahassee, Florida 32399-3000, at least six

months prior to the release of any or all of the subleased premises.

Appendix 6E



R01/08

Notification shall include a legal description, this sublease number and an

explanation of the release. The release shall only be valid if approved by

SUBLESSOR and the TRUSTEES through execution of a release of sublease

instrument with the same formality as this sublease. Upon release of all or

any part of the subleased premises or upon termination or expiration of this

sublease, all improvements, including both physical structures and

modifications of the subleased premises, shall become the property of the

TRUSTEES and SUBLESSOR, unless SUBLESSOR gives written notice to SUBLESSEE to

remove any or all such improvements at the expense of SUBLESSEE. The decision

to retain any improvements upon termination of this sublease shall be at

SUBLESSOR'S sole discretion. Prior to surrender of all or any part of the

subleased premises a representative of SUBLESSOR shall perform an on-site

inspection and the keys to any building on the subleased premises shall be

turned over to SUBLESSOR. If the subleased premises do not meet all

conditions as set forth in paragraphs 17 and 34 herein, SUBLESSEE shall, at

its expense, pay all costs necessary to meet the prescribed conditions.

26. BEST MANAGEMENT PRACTICES: SUBLESSEE shall implement applicable Best

Management Practices for all activities conducted under this sublease in

compliance with paragraph 18-2.018(2)(h), Florida Administrative Code, which

have been selected, developed, or approved by SUBLESSOR, SUBLESSEE or other

land managing agencies for the protection and enhancement of the subleased

premises.

27. SOVEREIGNTY SUBMERGED LANDS: This sublease does not authorize any use

of lands located waterward of the mean or ordinary high water line of any

lake, river, stream, creek, bay, estuary, or other water body or the waters

or the air space thereabove.

28. PROHIBITIONS AGAINST LIENS OR OTHER ENCUMBRANCES: Fee title to the

subleased premises is held by the TRUSTEES. SUBLESSEE shall not do or permit

anything to be done which purports to create a lien or encumbrance of any

nature against the real property contained in the subleased premises

including, but not limited to, mortgages or construction liens against the

subleased premises or against any interest of the TRUSTEES and SUBLESSOR

therein.

29. CONDITIONS AND COVENANTS: All of the provisions of this sublease shall

be deemed covenants running with the land included in the subleased premises,

and construed to be "conditions" as well as "covenants" as though the words

Appendix 6E



R01/08

specifically expressing or imparting covenants and conditions were used in

each separate provision.

30. PARTIAL INVALIDITY: If any term, covenant, condition or provision of

this sublease shall be ruled by a court of competent jurisdiction to be

invalid, void, or unenforceable, the remainder shall remain in full force and

effect and shall in no way be affected, impaired or invalidated.

31. ENTIRE UNDERSTANDING: This sublease sets forth the entire

understanding between the parties and shall only be amended with the prior

written approval of the TRUSTEES and SUBLESSOR.

32. EASEMENTS: All easements including, but not limited to, utility

easements are expressly prohibited without the prior written approval of the

TRUSTEES and SUBLESSOR. Any easement not approved in writing by the TRUSTEES

and SUBLESSOR shall be void and without legal effect.

33. SUBSUBLEASES: This sublease is for the purposes specified herein and

any subsubleases of any nature are prohibited, without the prior written

approval of the TRUSTEES and SUBLESSOR. Any subsublease not approved in

writing by the TRUSTEES and SUBLESSOR shall be void and without legal effect.

34. MAINTENANCE OF IMPROVEMENTS: SUBLESSEE shall maintain the real

property contained within the subleased premises and any improvements located

thereon, in a state of good condition, working order and repair including,

but not limited to, removing all trash or litter, maintaining all planned

improvements as set forth in the approved Land Use Plan, and meeting all

building and safety codes. LESSEE shall maintain any and all existing roads,

canals, ditches, culverts, risers and the like in as good condition as the

same may be on the effective date of this sublease.

35. COMPLIANCE WITH LAWS: SUBLESSEE agrees that this sublease is

contingent upon and subject to SUBLESSEE obtaining all applicable permits and

complying with all applicable permits, regulations, ordinances, rules, and

laws of the State of Florida or the United States or of any political

subdivision or agency of either.

36. ARCHAEOLOGICAL AND HISTORIC SITES: Execution of this sublease in no

way affects any of the parties' obligations pursuant to Chapter 267, Florida

Statutes. The collection of artifacts or the disturbance of archaeological

and historic sites on state-owned lands is prohibited unless prior

authorization has been obtained from the State of Florida Department of

State, Division of Historical Resources. The Management Plan prepared

Appendix 6E



R01/08

pursuant to Chapter 18-2 Florida Administrative Code, shall be reviewed by

the Division of Historical Resources to insure that adequate measures have

been planned to locate, identify, protect, and preserve the archaeological

and historic sites and properties on the subleased premises.

37. GOVERNING LAW: This sublease shall be governed by and interpreted

according to the laws of the State of Florida.

38. SECTION CAPTIONS: Articles, subsections and other captions contained

in this sublease are for reference purposes only and are in no way intended

to describe, interpret, define or limit the scope, extent or intent of this

sublease or any provisions thereof.

39. ADMINISTRATIVE FEE: SUBLESSEE shall pay TRUSTEES an annual

administrative fee of $300 pursuant to subsection 18-2.020(8),

Florida Administrative Code. The initial annual administrative fee

shall be payable within thirty days from the date of execution of this

sublease agreement and shall be prorated based on the number of months

or fraction thereof remaining in the fiscal year of execution. For

purposes of this sublease agreement, the fiscal year shall be the

period extending from July l to June 30. Each annual payment

thereafter shall be due and payable on July l of each subsequent year.

40. SPECIAL CONDITIONS: The following special conditions shall apply to this

sublease.

Appendix 6E


Appendix 6E


R01/08

IN WITNESS WHEREOF, the parties have caused this sublease to be executed on the day and year first above written. STATE OF FLORIDA DEPARTMENT OF _______________________ By: ______________________ (SEAL) Witness _______________________ ________________________________ Print/Type Witness Name Print/Type Name _______________________ Title: __________________________ Witness _______________________ Print/Type Witness Name "SUBLESSOR" STATE OF ______________ COUNTY OF _____________ The foregoing instrument was acknowledged before me this _____ day of _________________ 20___, by ______________________________________________, as ____________________________________, State of Florida Department of _______________________. He/She is personally known to me or have produced __________________________ as identification. ________________________________ Notary Public, State of Florida ________________________________ Print/Type Notary Name Commission Number: Commission Expires:



R01/08

_________ COUNTY, FLORIDA By its Board of County Commissioners _______________________ By: ______________________ (SEAL) Witness _______________________ ________________________________ Print/Type Witness Name Print/Type Name _______________________ Title: _________________________ Witness _______________________ Attest: ________________________ Print/Type Witness Name _________________________________ Print/Type Name Title: _________________________ “SUBLESSEE” STATE OF FLORIDA COUNTY OF ___________ The foregoing instrument was acknowledged before me this _____ day of ______________ 20___, by ________________________, and _____________________ as ___________________________________________, respectively, on behalf of the Board of County Commissioners of _______________ County, Florida. They are personally known to me or produced ________________________ as identification. _________________________________ Notary Public, State of Florida _________________________________ Print/Type Notary Name Commission Number: Commission Expires: Consented to by the TRUSTEES on _____ day of _____________, 20__. By:___________________________________

Gloria C. Barber, Operations and Management Consultant Manager

Bureau of Public Land Administration Division of State Lands, State of Florida Department of Environmental Protection Approved as to Form and Legality By:__________________________________ DEP Attorney

Appendix 6E


Appendix 8A

SUMMARY UNFUNDED

YearCosts covered byservice

fees paid by the state ($6.25 and $37.50)

Cost for unfunded Support Services (Loss)

Estimated total DL costEstimated % currently funded

by the county

2010 71,617.50$ 97,487.66$ 169,105.16$ 58%





by the county

2010 168,916.95$ 154,738.96$ 323,655.91$ 48%





by the county

2010 1,289,811.25$ 1,671,729.92$ 2,961,541.17$ 56%

average 54%median 56%

Total Projected Loss for a Large County

Total Projected Loss for a Medium County

Estimated Total DL Cost Funded by County

Total Projected Loss for a Small County


Appendix 8A

The costs are less the $6.25 and $37.50 fees.

Approximate Averages Approximate Median

Driver License Service Transaction

Type

Ap

pro

xim

ate

Min

ute

s

pe

r T

ran

sa

ctio

n

Ap

pro

xim

ate

Co

st

pe

r

Tra

nsa

ctio

n

($0

.60

38

/min

)

Cu

rre

nt

fee

s

Ap

pro

xim

ate

Lo

ss p

er

Tra

nsa

ctio

n

Ap

pro

xim

ate

Min

ute

s

pe

r T

ran

sa

ctio

n

Ap

pro

xim

ate

Co

st

pe

r

Tra

nsa

ctio

n

($0

.56

96

/min

)

Cu

rre

nt

fee

s

Ap

pro

xim

ate

Lo

ss p

er

Tra

nsa

ctio

n

*1 Express DL 2009 11.70 7.06 $ 6.25 ($0.81) 12.00 6.84 $ 6.25 ($0.59)

*1 Express DL 2010 15.77 9.57 $ 6.25 ($3.32) 16.00 9.11 $ 6.25 ($2.86)

*2 Expert DL 2009 13.24 8.03 $ 6.25 ($1.78) 14.00 7.97 $ 6.25 ($1.72)

*3 Expert with exam 2009 21.89 13.28 $ 6.25 ($7.03) 23.50 13.39 $ 6.25 ($7.14)

*3 Expert with exam 2010 24.25 14.71 $ 6.25 ($8.46) 25.00 14.24 $ 6.25 ($7.99)

*4 Road test 2009 30.04 18.22 $ 6.25 ($11.97) 30.50 17.37 $ 6.25 ($11.12)

*5 Oral test 2009 54.70 33.19 $ 6.25 ($26.94) 55.00 31.33 $ 6.25 ($25.08)

*6 Non-US citizen 2009 16.85 10.22 $ 6.25 ($3.97) 17.00 9.68 $ 6.25 ($3.43)

*6 Non-US citizen 2010 19.92 12.09 $ 6.25 ($5.84) 19.00 10.82 $ 6.25 ($4.57)

*7 Exam only (full written) 2009 20.56 12.48 $ 6.25 ($6.23) 23.00 13.10 $ 6.25 ($6.85)

*7 Exam only (full written) 2010 22.94 13.92 $ 6.25 ($7.67) 25.00 14.24 $ 6.25 ($7.99)

D6 & child support clearance 10.63 6.45 $ 37.50 $31.05 12.50 7.12 $ 37.50 $30.38

***Average Q-Matic service times are applicable as noted below.

2010 data is provided to show Real ID impact.

*1--Express DL\ID cards=Renewals, replacements, ID cards, DELAP waivers, OOS originals, CDL waivers

*2--Expert DL=Reinstatement of Sanctions (cancellations, suspensions & revocations), original dl with exams, CDL, & MC

waivers

*3--Expert with exam (written)

*4--Road Test

*5--Oral --All types (may involve interpreter)

*6--Non US--full exam or vision test

*7--Considered Exam only customer failed exam = no license issued

* With RID all customers comply with scanning & increased ID requirements

D6 = reinstatement of DL for delinquent payment of traffic tickets


Appendix 8B

CountyRetainedRevenuesfromDHSMVWork

County

RetainedDLRevenue

'08‐'09

RetainedDLRevenue

'09‐'10

RetainedRegistraAon

Revenue'08‐'09

RetainedTitle

Revenue'08‐'09

Alachua 852,471.48$ 364,943.77$

Baker 66,455.25$ 53,106.25$ 112,553.06$ 64,051.54$

Bay 69,204.75$ 56,581.25$ 733,130.36$ 279,061.84$

Bradford 89,911.50$ 47,531.25$ 120,452.38$ 58,824.21$

Brevard 144,918.75$ 1,916,381.53$ 599,035.39$

Broward 6,452,928.91$ 1,946,242.11$

Calhoun 17,646.75$ 17,225.00$ 47,632.76$ 32,112.10$

CharloAe 294,948.00$ 264,675.00$ 1,178,579.62$ 384,366.75$

Citrus 18,666.00$ 61,781.25$ 695,847.02$ 185,853.10$

Clay 6,574.50$ 97,337.50$ 687,956.79$ 396,339.45$

Collier 783,528.75$ 588,450.00$ 1,535,910.19$ 282,156.39$

Columbia 725.00$ 273,176.59$ 162,019.57$

Desoto 53,721.75$ 42,262.50$ 133,268.99$ 67,861.53$

Dixie 15,281.25$ 79,977.26$ 37,367.18$

Duval 624,813.00$ 1,051,187.50$ 3,034,979.41$ 1,624,127.00$

Escambia 205,358.25$ 146,262.50$ 1,207,540.16$ 1,025,434.50$

Flagler 132,898.50$ 144,050.00$ 388,084.04$ 154,122.01$

Franklin 55,972.32$ 24,854.81$

Gadsden 153,023.03$ 89,330.18$

Gilchrist 73,961.89$ 35,132.91$

Glades 29,566.54$ 12,067.62$

Gulf 63,091.48$ 41,635.51$

Hamilton 19,256.25$ 15,337.50$ 37,693.33$ 35,464.37$

Hardee 29,643.75$ 101,806.83$ 66,899.33$

Hendry 59,625.75$ 46,812.50$ 172,032.18$ 108,155.87$

Hernando 145,293.00$ 138,175.00$ 673,846.74$ 226,174.08$

Highlands 478,188.04$ 238,838.42$

Hillsborough 779,209.50$ 645,168.75$ 4,814,072.50$ 2,923,796.21$

Holmes 79,281.68$ 66,603.13$

IndianRiver 33,325.00$ 511,085.56$ 293,827.14$

Jackson 215,069.92$ 190,921.67$

Jefferson 26,955.75$ 23,562.50$ 239,729.01$ 1,927,008.51$

LafayeAe 6,659.25$ 8,368.75$ 27,789.96$ 22,774.27$

Lake 1,413,707.53$ 648,524.45$

Lee 423,753.00$ 544,518.75$ 3,062,531.65$ 753,260.94$

Leon 278,006.25$ 270,600.00$ 973,569.36$ 1,444,064.36$

Levy 97,024.50$ 81,912.50$ 208,732.99$ 104,999.51$

Liberty 3,018.75$ 28,127.83$ 19,937.56$

Madison 69,182.84$ 64,625.14$

Manatee 198,420.75$ 201,618.75$ 1,415,469.98$ 459,233.46$

Marion 632,771.25$ 515,143.75$ 1,446,545.83$ 571,056.11$

MarTn 262,460.25$ 261,125.00$ 966,488.65$ 258,832.01$

Miami‐Dade 8,742,274.07$ 4,545,763.84$

Monroe 130,549.50$ 164,725.00$ 972,022.57$ 319,179.24$


Appendix 8B

Nassau 139,936.50$ 107,487.50$ 279,052.10$ 190,778.34$

Okaloosa 71,050.50$ 86,931.25$ 932,074.97$ 313,627.50$

Okeechobee 209,652.97$ 131,366.17$

Orange 821,502.00$ 822,206.25$ 3,701,419.05$ 1,639,517.07$

Osceola 414,247.50$ 318,893.75$ 741,348.47$ 432,056.82$

PalmBeach 23,850.00$ 5,233,726.78$ 1,482,906.13$

Pasco 782,377.50$ 636,175.00$ 1,559,444.42$ 864,081.49$

Pinellas 1,232,346.00$ 1,057,693.75$ 6,016,323.28$ 2,700,329.66$

Polk 2,553,988.63$ 1,232,467.46$

Putnam 6,513.00$ 51,975.00$ 339,837.29$ 144,312.95$

SantaRosa 667,619.14$ 272,975.79$

Sarasota 273,985.50$ 280,138.75$ 2,010,260.69$ 826,037.26$

Seminole 51,445.50$ 158,900.00$ 1,584,243.76$ 852,331.18$

St.Johns 411,214.50$ 318,331.25$ 754,135.55$ 228,203.43$

St.Lucie 942,607.60$ 340,128.25$

Sumter 89,609.25$ 97,718.75$ 333,567.55$ 148,244.63$

Suwannee 72,240.75$ 56,381.25$ 171,091.53$ 99,201.79$

Taylor 42,001.50$ 34,712.50$ 121,746.29$ 80,576.30$

Union 24,758.25$ 21,993.75$ 48,946.64$ 23,774.68$

Volusia 2,414,173.83$ 817,677.98$

Wakulla 33,537.50$ 113,509.17$ 59,438.40$

Walton 196,969.49$ 134,951.23$

Washington 76,233.24$ 52,597.32$

Total 9,856,940.25$ 9,821,537.50$ 77,477,707.30$ 36,224,460.92$

133,380,645.97$GrandTotal2008‐2009


Appendix 8C

County FY2009 Poten+alServiceChargeIncome

Alachua 76666 $479,162.50

Baker 10513 $65,706.25

Bay 61481 $384,256.25

Bradford 13618 $85,112.50

Brevard 156427 $977,668.75

Broward 654047 $4,087,793.75

Calhoun 3041 $19,006.25

CharloKe 53568 $334,800.00

Citrus 39606 $247,537.50

Clay 59582 $372,387.50

Collier 140590 $878,687.50

Columbia 23240 $145,250.00

DeSoto 10297 $64,356.25

Dixie 4297 $26,856.25

Duval 331843 $2,074,018.75

Escambia 100481 $628,006.25

Flagler 31358 $195,987.50

Franklin 1 $6.25

Gadsden 12912 $80,700.00

Gilchrist 0 $0.00

Glades 5089 $31,806.25

Gulf 5089 $31,806.25

Hamilton 3249 $20,306.25

Hardee 11754 $73,462.50

Hendry 32278 $201,737.50

Hernando 52076 $325,475.00

Highlands 29511 $184,443.75

Hillsborough 458660 $2,866,625.00

Holmes 8034 $50,212.50

IndianRiver 47952 $299,700.00

Jackson 16444 $102,775.00

Jefferson 5057 $31,606.25

LafayeKe 1409 $8,806.25

Lake 120131 $750,818.75

Lee 158960 $993,500.00

Leon 166016 $1,037,600.00

Levy 17216 $107,600.00

Liberty 0 $0.00

Madison 0 $0.00

Manatee 83007 $518,793.75

Marion 115459 $721,618.75

Mar+n 50035 $312,718.75

Miami‐Dade 1260644 $7,879,025.00

Monroe 37557 $234,731.25

Nassau 21091 $131,818.75

Okaloosa 67119 $419,493.75

Poten+alServiceChargeIncome2009


Appendix 8C

Okeechobee 15345 $95,906.25

Orange 422109 $2,638,181.25

Osceola 187242 $1,170,262.50

PalmBeach 409407 $2,558,793.75

Pasco 125164 $782,275.00

Pinellas 295397 $1,846,231.25

Polk 157728 $985,800.00

Putnam 18791 $117,443.75

St.Johns 66754 $417,212.50

St.Lucie 89208 $557,550.00

SantaRosa 42966 $268,537.50

Sarasota 102995 $643,718.75

Seminole 115269 $720,431.25

Sumter 18142 $113,387.50

Suwannee 15343 $95,893.75

Taylor 6597 $41,231.25

Union 4197 $26,231.25

Volusia 158818 $992,612.50

Wakulla 8819 $55,118.75

Walton 10369 $64,806.25

Washington 0 $0.00

$42,675,406.25


Appendix 8C

Poten&alServiceChargeIncome2010County FY2010 Poten&alServiceChargeIncome

Alachua 66991 $418,693.75

Baker 10139 $63,368.75

Bay 53737 $335,856.25

Bradford 12813 $80,081.25

Brevard 140162 $876,012.50

Broward 542653 $3,391,581.25

Calhoun 3227 $20,168.75

CharloKe 49539 $309,618.75

Citrus 36513 $228,206.25

Clay 49536 $309,600.00

Collier 119120 $744,500.00

Columbia 21303 $133,143.75

DeSoto 8735 $54,593.75

Dixie 3309 $20,681.25

Duval 279310 $1,745,687.50

Escambia 89204 $557,525.00

Flagler 27908 $174,425.00

Franklin 0 $0.00

Gadsden 11364 $71,025.00

Gilchrist 0 $0.00

Glades 0 $0.00

Gulf 4944 $30,900.00

Hamilton 2999 $18,743.75

Hardee 9965 $62,281.25

Hendry 27098 $169,362.50

Hernando 46335 $289,593.75

Highlands 26816 $167,600.00

Hillsborough 406682 $2,541,762.50

Holmes 8370 $52,312.50

IndianRiver 39069 $244,181.25

Jackson 14371 $89,818.75

Jefferson 4858 $30,362.50

LafayeKe 1603 $10,018.75

Lake 104400 $652,500.00

Lee 167085 $1,044,281.25

Leon 149623 $935,143.75

Levy 16670 $104,187.50

Liberty 574 $3,587.50

Madison 0 $0.00

Manatee 73397 $458,731.25

Marion 103984 $649,900.00

Mar&n 51040 $319,000.00

Miami‐Dade 1015590 $6,347,437.50

Monroe 33708 $210,675.00

Nassau 19191 $119,943.75


Appendix 8C

Okaloosa 62441 $390,256.25

Okeechobee 13842 $86,512.50

Orange 384561 $2,403,506.25

Osceola 150683 $941,768.75

PalmBeach 347267 $2,170,418.75

Pasco 114658 $716,612.50

Pinellas 274784 $1,717,400.00

Polk 137279 $857,993.75

Putnam 19652 $122,825.00

St.Johns 60673 $379,206.25

St.Lucie 77098 $481,862.50

SantaRosa 40635 $253,968.75

Sarasota 101641 $635,256.25

Seminole 105480 $659,250.00

Sumter 18147 $113,418.75

Suwannee 11137 $69,606.25

Taylor 6534 $40,837.50

Union 4248 $26,550.00

Volusia 141561 $884,756.25

Wakulla 7420 $46,375.00

Walton 9363 $58,518.75

Washington 0 $0.00

$37,143,993.75


Appendix 8D

CostStudyMethodology

Many factors can affect the cost of doing business in a county or state service office:

• transaction cycle time and productivity • staffing levels • adequate equipment ratio to staff member • employee salaries drive cost • staff training whether adequate or timely (training level by staff member) • facility size and/or office layout can affect productivity • facility cost per square foot • service type and transaction cycle time • system availability • timely and correct information to do the job

The Tax Collectors used the following steps for the Cost Study:

Step 1: Find cost per minute for each Tax Collector office using actual annual budget

expenditures for a year.

Cost per minute methodology:

a. Total number of budgeted positions multiplied by 60 minutes/hour multiplied by 2,080 hours/year.

b. Hours were not reduced for vacations, sick time or holidays c. Cost/minute calculated by dividing the expenditures (Personal Service, Operating,

and Capital) by total calculated minutes/year (2,080 per full time employee)

Step 2: Find cost per transaction for each county using specific service categories.

Cost per transaction by service type methodology:

a. Service categories were determined by grouping services using complexity of service type and cycle time to define each.

b. We gathered cycle times for each service category using one year’s worth of data. In categories where REAL ID had added compliance requirements, we included January figures for cycle time. (REAL ID increases each driver license cycle time by three to five minutes because of new requirements and will do so going forward).

1) Data was collected through various means: queuing system, manual time study and other queuing systems.

c. Transaction cycle time was multiplied by cost per minute to determine the cost for each different type of transaction.


Appendix 8D

1) This was done for each county then averaged for all counties by adding each county’s cycle times then dividing by the number of participating counties. This was repeated for each type of transaction so that a cost could be determined for each using averages.

d. We took the total cost per transaction and subtracted the current service charge or revenue per transaction to determine the loss or income per transaction.

Step3: By county, based on total transactions processed, determine the total income or loss for

conducting driver license services in a given service category. Pinellas County was the example

used in the preliminary study to determine revenue income versus loss.

Total Revenue versus Loss (For Pinellas County this demonstrates a loss)

a. From the previous calculations we used Pinellas loss and income per transaction and multiplied it by the number of transactions in each category according to state reports.

b. Overall, these factors resulted in an approximate loss of income for 2009 of $424,639.27. We projected approximate numbers for 2010. Considering the impact of REAL ID, this number could nearly double during the next year. However, there is opportunity to control cost by providing adequate equipment per person while also determining a reasonable service level based on customer satisfaction.

c. There are an estimated 30 to 40 percent of transactions for which we do not receive payment, according to customer tickets issued through the queuing system, specific to driver license transactions not reported on the above mentioned reports.

d. Another unfunded driver license service provided in Pinellas and other counties is phone calls. Last year, customer service representatives answered an estimated 105,000 calls at an estimated three minutes per call resulting in an expenditure of approximately $198,450. Driver license represents about 37 percent of the calls, which take half of overall call time or about seven full time employees. This was calculated using the 63 cent cost per minute for Pinellas County.

Step 4:

Cost of doing business by transaction for each county was summarized and averaged across

transaction categories and then across counties to obtain an approximate average of the cost per

minute and approximate cost per transaction type. This enables us to determine the estimated

profit or loss per transaction type. Cost of doing business by transaction also includes some state

offices that indicate a significantly lower cycle time and can be explained in the study where we

looked at the staffing levels, driver license equipment per staff member and facility size. To date

we have only calculated the ratio for driver license cameras to employee as an example of the

impact when inadequate equipment is provided. However this can be more closely evaluated

with the same steps using the number of each equipment item and dividing that by the number of

people doing the front line work to determine the ratio necessary to meet specific transaction


Appendix 8D

cycle time. It is also important to determine the correct number of full time employees necessary

to meet a given service level.

Step 5:

In this step, statistics from the State Activity Report, which gives both state and county office

activity, are used to establish service volume.

a. County report of total number of oral tests taken and special reporting from the State that provided the number of D-6 and child support related suspensions cleared and the number of Unpaid Financial Obligations processed. The report categorized the various services and provided an annual count of each.

b. In the study the categories were color coded for ease of reading and understanding to indicate transactions for which:

a. Fees were collected b. No fees were collected c. Oral tests that were counted by the counties representing extensive cycle time d. State report earnings @ $37.50 e. State versus county offices

Step 6:

Staffing levels by office, equipment and facility information and cost was collected to establish

ratios that can affect cycle times and cost of doing business.

a. Staffing 1) Number of driver license management staff (supervisory) 2) Number of front line staff 3) Total staff

b. Driver license equipment 1) Number of cameras 2) Number of card printers 3) Number of eye machines 4) Number of signature pads 5) Number of scanners

c. Facility information 1) Square footage 2) Lease price per square foot (can affect cost per minute in productivity) 3) Total lease price or “county space”


Appendix 8D

Step 7:

Fee analysis was conducted for 2009 to demonstrate the number of transactions the state reports

versus the number of transactions for which Tax Collectors are receiving service fees of $6.25

and $37.50.

a. To obtain the perceived loss or revenue gain for one year, the following steps were taken:

1) Total driver license fees paid to Pinellas County Tax Collector by the State 2) Subtracted the total fees that PCTC received for services provided earning

$37.50 (number of transactions taken from the state report) 3) Subtract the total fees collected earning the $37.50 fee from the total fees paid

to the PCTC 4) Using the remainder of fees divided by $6.25 you will find the number of

transactions earning $6.25 each 5) Then add the total number of transactions from each of the two categories

($37.50 and $6.25) to find the total number of transactions that the PCTC was paid for

6) Taking total number of transactions from the state and county reports combined subtract the number of transactions earning fees to find the number that the PCTC did not receive payment for conducting

7) Then using that number multiply by $6.25 to give an estimated loss just from the reports outlined in this part of the exercise

8) Examples of services not earning a service fee are exam only, oral tests or road tests

In summary, the outlined steps will help point out estimated losses by Tax Collectors taking on

driver license service to the extent expected by law. This is the most factual approach and is

based on real data and factors affecting the cost of doing business.


Appendix 9A

Es#

matedEquipmentNeedsperCountyFiscalYear2009

#Served

County

FY2009

Alach

ua

76666

14

14

14

714

71/office

31/office

Baker

10513

22

21

21

1/office

11/office

Bay

61481

11

11

11

611

61/office

21/office

Bradford

13618

33

31

31

1/office

11/office

Brevard

156427

29

29

29

14

29

14

1/office

61/office

Broward

654047

120

120

120

60

120

60

1/office

24

1/office

Calhoun

3041

22

21

21

1/office

11/office

CharloKe

53568

10

10

10

510

51/office

21/office

Citrus

39606

77

74

74

1/office

11/office

Clay

59582

11

11

11

511

51/office

21/office

Collier

140590

26

26

26

13

26

13

1/office

51/office

Columbia

23240

44

42

42

1/office

11/office

DeSoto

10297

22

21

21

1/office

11/office

Dixie

4297

22

21

21

1/office

11/office

Duval

331843

61

61

61

31

61

31

1/office

12

1/office

Escambia

100481

18

18

18

918

91/office

41/office

Flagler

31358

66

63

63

1/office

11/office

Franklin

12

22

12

11/office

11/office

Gadsden

12912

22

21

21

1/office

11/office

Gilch

rist

02

22

12

11/office

11/office

Glades

5089

22

21

21

1/office

11/office

Gulf

5089

22

21

21

1/office

11/office

Hamilton

3249

22

21

21

1/office

11/office

Hardee

11754

22

21

21

1/office

11/office

Hendry

32278

66

63

63

1/office

11/office

Hernando

52076

10

10

10

510

51/office

21/office

Highlands

29511

55

53

53

1/office

11/office

Hillsborough

458660

84

84

84

42

84

42

1/office

17

1/office

Holm

es

8034

22

21

21

1/office

11/office

IndianRiver

47952

99

94

94

1/office

21/office

Cashier

Printer

Server

Card

Printer

Palm

Pilot

FTEs

Recommended

Worksta@ons

Signature

Pad

Camera

System

Scanner


Appendix 9A

Jackson

16444

33

32

32

1/office

11/office

Jefferson

5057

22

21

21

1/office

11/office

LafayeKe

1409

22

21

21

1/office

11/office

Lake

120131

22

22

22

11

22

11

1/office

41/office

Lee

158960

29

29

29

15

29

15

1/office

61/office

Leon

166016

31

31

31

15

31

15

1/office

61/office

Levy

17216

33

32

32

1/office

11/office

Liberty

02

22

12

11/office

11/office

Madison

02

22

12

11/office

11/office

Manatee

83007

15

15

15

815

81/office

31/office

Marion

115459

21

21

21

11

21

11

1/office

41/office

Mar#n

50035

99

95

95

1/office

21/office

Miami‐Dade

1260644

232

232

232

116

232

116

1/office

46

1/office

Monroe

37557

77

73

73

1/office

11/office

Nassau

21091

44

42

42

1/office

11/office

Okaloosa

67119

12

12

12

612

61/office

21/office

Okeech

obee

15345

33

31

31

1/office

11/office

Orange

422109

78

78

78

39

78

39

1/office

16

1/office

Osceola

187242

34

34

34

17

34

17

1/office

71/office

Palm

Beach

409407

75

75

75

38

75

38

1/office

15

1/office

Pasco

125164

23

23

23

12

23

12

1/office

51/office

Pinellas

295397

54

54

54

27

54

27

1/office

11

1/office

Polk

157728

29

29

29

14

29

14

1/office

61/office

Putnam

18791

33

32

32

1/office

11/office

St.Johns

66754

12

12

12

612

61/office

21/office

St.Lucie

89208

16

16

16

816

81/office

31/office

SantaRosa

42966

88

84

84

1/office

21/office

Sarasota

102995

19

19

19

919

91/office

41/office

Seminole

115269

21

21

21

11

21

11

1/office

41/office

Sumter

18142

33

32

32

1/office

11/office

Suwannee

15343

33

31

31

1/office

11/office

Taylor

6597

22

21

21

1/office

11/office

Union

4197

22

21

21

1/office

11/office

Volusia

158818

29

29

29

15

29

15

1/office

61/office


Appendix 9A

Waku

lla

8819

22

21

21

1/office

11/office

Walton

10369

22

21

21

1/office

11/office

Washington

02

22

12

11/office

11/office

Es#


#Served

County

FY2009

Alach

ua

66991

12

12

12

612

61/office

21/office

Baker

10139

22

21

21

1/office

11/office

Bay

53737

10

10

10

510

51/office

21/office

Bradford

12813

22

21

21

1/office

01/office

Brevard

140162

26

26

26

13

26

13

1/office

51/office

Broward

542653

100

100

100

50

100

50

1/office

20

1/office

Calhoun

3227

22

21

21

1/office

11/office

CharloKe

49539

99

95

95

1/office

21/office

Citrus

36513

77

73

73

1/office

11/office

Clay

49536

99

95

95

1/office

21/office

Collier

119120

22

22

22

11

22

11

1/office

41/office

Columbia

21303

44

42

42

1/office

11/office

DeSoto

8735

22

21

21

1/office

11/office

Dixie

3309

22

21

21

1/office

11/office

Duval

279310

51

51

51

26

51

26

1/office

10

1/office

Escambia

89204

16

16

16

816

81/office

31/office

Flagler

27908

55

53

53

1/office

11/office

Franklin

02

22

12

11/office

11/office

Gadsden

11364

22

21

21

1/office

11/office

Gilch

rist

02

22

12

11/office

11/office

Glades

02

22

12

11/office

11/office

Gulf

4944

22

21

21

1/office

11/office

Hamilton

2999

22

21

21

1/office

11/office

Hardee

9965

22

21

21

1/office

11/office

Hendry

27098

55

52

52

1/office

11/office

Hernando

46335

99

94

94

1/office

21/office

Highlands

26816

55

52

52

1/office

11/office

Cashier

Printer

Server

Card

Printer

Palm

Pilot

FTEs

Recommended

Worksta@ons

Signature

Pad

Camera

System

Scanner


Appendix 9A

Hillsborough

406682

75

75

75

37

75

37

1/office

15

1/office

Holm

es

8370

22

21

21

1/office

11/office

IndianRiver

39069

77

74

74

1/office

11/office

Jackson

14371

33

31

31

1/office

11/office

Jefferson

4858

22

21

21

1/office

11/office

LafayeKe

1603

22

21

21

1/office

11/office

Lake

104400

19

19

19

10

19

10

1/office

41/office

Lee

167085

31

31

31

15

31

15

1/office

61/office

Leon

149623

28

28

28

14

28

14

1/office

61/office

Levy

16670

33

32

32

1/office

11/office

Liberty

574

22

21

21

1/office

11/office

Madison

02

22

12

11/office

11/office

Manatee

73397

13

13

13

713

71/office

31/office

Marion

103984

19

19

19

10

19

10

1/office

41/office

Mar#n

51040

99

95

95

1/office

21/office

Miami‐Dade

1015590

187

187

187

93

187

93

1/office

37

1/office

Monroe

33708

66

63

63

1/office

11/office

Nassau

19191

44

42

42

1/office

11/office

Okaloosa

62441

11

11

11

611

61/office

21/office

Okeech

obee

13842

33

31

31

1/office

11/office

Orange

384561

71

71

71

35

71

35

1/office

14

1/office

Osceola

150683

28

28

28

14

28

14

1/office

61/office

Palm

Beach

347267

64

64

64

32

64

32

1/office

13

1/office

Pasco

114658

21

21

21

11

21

11

1/office

41/office

Pinellas

274784

51

51

51

25

51

25

1/office

10

1/office

Polk

137279

25

25

25

13

25

13

1/office

51/office

Putnam

19652

44

42

42

1/office

11/office

St.Johns

60673

11

11

11

611

61/office

21/office

St.Lucie

77098

14

14

14

714

71/office

31/office

SantaRosa

40635

77

74

74

1/office

11/office

Sarasota

101641

19

19

19

919

91/office

41/office

Seminole

105480

19

19

19

10

19

10

1/office

41/office

Sumter

18147

33

32

32

1/office

11/office

Suwannee

11137

22

21

21

1/office

01/office


Appendix 9A

Taylor

6534

22

21

21

1/office

11/office

Union

4248

22

21

21

1/office

11/office

Volusia

141561

26

26

26

13

26

13

1/office

51/office

Waku

lla

7420

22

21

21

1/office

11/office

Walton

9363

22

21

21

1/office

11/office

Washington

02

22

12

11/office

11/office


Appendix 9A

Es#


#Served

County

FY2009

Alach

ua

66991

12

12

12

612

61/office

21/office

Baker

10139

22

21

21

1/office

11/office

Bay

53737

10

10

10

510

51/office

21/office

Bradford

12813

22

21

21

1/office

01/office

Brevard

140162

26

26

26

13

26

13

1/office

51/office

Broward

542653

100

100

100

50

100

50

1/office

20

1/office

Calhoun

3227

22

21

21

1/office

11/office

CharloKe

49539

99

95

95

1/office

21/office

Citrus

36513

77

73

73

1/office

11/office

Clay

49536

99

95

95

1/office

21/office

Collier

119120

22

22

22

11

22

11

1/office

41/office

Columbia

21303

44

42

42

1/office

11/office

DeSoto

8735

22

21

21

1/office

11/office

Dixie

3309

22

21

21

1/office

11/office

Duval

279310

51

51

51

26

51

26

1/office

10

1/office

Escambia

89204

16

16

16

816

81/office

31/office

Flagler

27908

55

53

53

1/office

11/office

Franklin

02

22

12

11/office

11/office

Gadsden

11364

22

21

21

1/office

11/office

Gilch

rist

02

22

12

11/office

11/office

Glades

02

22

12

11/office

11/office

Gulf

4944

22

21

21

1/office

11/office

Hamilton

2999

22

21

21

1/office

11/office

Hardee

9965

22

21

21

1/office

11/office

Hendry

27098

55

52

52

1/office

11/office

Hernando

46335

99

94

94

1/office

21/office

Highlands

26816

55

52

52

1/office

11/office

Hillsborough

406682

75

75

75

37

75

37

1/office

15

1/office

Holm

es

8370

22

21

21

1/office

11/office

IndianRiver

39069

77

74

74

1/office

11/office

Jackson

14371

33

31

31

1/office

11/office

Server

Card

Printer

Palm

Pilot

MaxFTE

Reco

mmended

WorkstaAons

Signature

Pad

Camera

System

Scanner

Cashier

Printer


Appendix 9A

Jefferson

4858

22

21

21

1/office

11/office

LafayeKe

1603

22

21

21

1/office

11/office

Lake

104400

19

19

19

10

19

10

1/office

41/office

Lee

167085

31

31

31

15

31

15

1/office

61/office

Leon

149623

28

28

28

14

28

14

1/office

61/office

Levy

16670

33

32

32

1/office

11/office

Liberty

574

22

21

21

1/office

11/office

Madison

02

22

12

11/office

11/office

Manatee

73397

13

13

13

713

71/office

31/office

Marion

103984

19

19

19

10

19

10

1/office

41/office

Mar#n

51040

99

95

95

1/office

21/office

Miami‐Dade

1015590

187

187

187

93

187

93

1/office

37

1/office

Monroe

33708

66

63

63

1/office

11/office

Nassau

19191

44

42

42

1/office

11/office

Okaloosa

62441

11

11

11

611

61/office

21/office

Okeech

obee

13842

33

31

31

1/office

11/office

Orange

384561

71

71

71

35

71

35

1/office

14

1/office

Osceola

150683

28

28

28

14

28

14

1/office

61/office

Palm

Beach

347267

64

64

64

32

64

32

1/office

13

1/office

Pasco

114658

21

21

21

11

21

11

1/office

41/office

Pinellas

274784

51

51

51

25

51

25

1/office

10

1/office

Polk

137279

25

25

25

13

25

13

1/office

51/office

Putnam

19652

44

42

42

1/office

11/office

St.Johns

60673

11

11

11

611

61/office

21/office

St.Lucie

77098

14

14

14

714

71/office

31/office

SantaRosa

40635

77

74

74

1/office

11/office

Sarasota

101641

19

19

19

919

91/office

41/office

Seminole

105480

19

19

19

10

19

10

1/office

41/office

Sumter

18147

33

32

32

1/office

11/office

Suwannee

11137

22

21

21

1/office

01/office

Taylor

6534

22

21

21

1/office

11/office

Union

4248

22

21

21

1/office

11/office

Volusia

141561

26

26

26

13

26

13

1/office

51/office

Waku

lla

7420

22

21

21

1/office

11/office

Walton

9363

22

21

21

1/office

11/office

Washington

02

22

12

11/office

11/office

FloridaDepartmentofHighwaySafetyandMotorVehicles2900ApalacheeParkwayTallahassee,Florida32399

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