sending secure mails. navigation to send secure mail · navigation to send secure mail the function...

Navigation to send secure mail The function of sending secure mails were developed with an intention of obtaining authenticated customer inquires, requests and issues to the bank. Sending mail via E- banking is more secure in the perspective of the bank than using your personal email address. Your partner in progress Sending secure mails. www.hnb.lk A guide to Internet banking Click on mails in the top left corner. 1 2 Make sure you select the receiver of your mail relevant to the message. On the next window that appears, click on ‘Compose mail’. The editing panel of the message composer, functions such as attaching images and documents are also available. Click on send. Sent mail, as well as mail send by the bank can be viewed under the “View messages” tab. A quick widget that gives easy access to mails are available. You can add this widget to your dashboard.

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Navigationtosendsecuremail

Thefunctionofsendingsecuremailsweredevelopedwithanintentionofobtainingauthenticatedcustomerinquires,requestsandissuestothebank.SendingmailviaE-bankingismoresecureintheperspectiveofthebankthanusingyourpersonalemailaddress.

Yourpartnerinprogress

Sending secure mails.www.hnb.lk

AguidetoInternetbanking

Clickonmailsinthetopleftcorner.

2Makesureyouselectthereceiverofyourmailrelevanttothemessage. 3

YoucanchangeyouruserloginIDinyourinternetpro�ile,SMSbankingpro�ile,andyourUSSDbankingpro�ile(Ifavailable).EnterpreferredID(Followtherulesasdisplayed)andclickonthegreenarrow.Acon�irmationscreenwillappear.RecheckyourpreferredIDandifcorrect,Clickonthegreenarrow.

ThenextscreenwillrequestyourOTPthroughyour2FA(SMSOTP,Hardwaretoken,orMobileOTP)method,oryourtransactionpasswordtocon�irmthealternationoftheChanneluserID.Aftercon�irmationyouwillreceiveanoti�ication.

Hereonwards,youmustenterthenewlysetUserIDtologintoInternetbankingormobilebanking.

Onthenextwindowthatappears,clickon‘Composemail’.

Theeditingpanelofthemessagecomposer,functionssuchasattachingimagesanddocumentsarealsoavailable.

Clickonsend.

Sentmail,aswellasmailsendbythebankcanbeviewedunderthe“Viewmessages”tab.

Aquickwidgetthatgiveseasyaccesstomailsareavailable.Youcanaddthiswidgettoyourdashboard.

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