senior honor project
TRANSCRIPT
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SENIORHONORPROJECT
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THECOMPANYTODAY
France Telecom develops and sells three maintypes of services under the Orange brand:
Communication Services (HCS). Personal communication services (PCS) Communication Services Company (SCE).
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DIVIDEDIN SERVICES
Residential services
Personal Services Business services
The "public" services
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LOGOSFrom 1988 to 1993
From 1993 to 2000
From 2000 to 2006
From 2006 till now
http://fr.wikipedia.org/wiki/Fichier:France_telecom.svghttp://fr.wikipedia.org/wiki/Fichier:Francetelecom.svghttp://fr.wikipedia.org/wiki/Fichier:FranceTelecom.svghttp://fr.wikipedia.org/wiki/Fichier:Ancien_logotype.jpg -
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NEXT PLAN
reduce costs - especially labor policy of convergent products and services, consolidate all the signs of the group under asingle brand (Orange)
the disappearance of many brands (Wanadoo,Equant ...). reduce workforce by 10% or 22 000employees.
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NEWMANAGEMENTMETHODS
The plan NExT introduces a violent management. In2004, 4,000 employees are trained for 10 days toaccomplish on the field the NExT plan:
downsizing is a priority
new management techniques are introduced
the method is to degrade the working conditions byacting on psychologically part to provoke voluntaryresignation
reducing the benefits payable.
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PROBLEMDEFINITION
FRANCEFrance
TELECOM
100 000 deathsWITH 21suicides
102000 employees
WITH 23 suicides
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SUICIDES
In September2010, thenumber ofsuicides sincethe launch ofthe NExT planamounted to
fifty-eight.
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Suicides at France TelecomYears 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Number of
suicides of
employee in
France28 29 17 18 23
Annual rate
for 10 000
employees
in France
2,15 2,49 1,70 1,80 3,67
Rate for
10 000
citizen
(Frenchaverage)1,84 1,76 1,78 1,60 1,96 1,62
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TESTIMONIESEXAMPLES
Ikill myself because of mywork at France Telecom. This is the only cause,permanent emergency, overwork, lack oftraining, total disorganization of the company, with a
management by fear!
An other drama happened in France Telecom.An employeejumped off a freeway bridge in Haute-Savoie after writing a
letter denouncing the climate within the company.
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SOLUTIONPLAN
Help employees and victims: be attentive to theirrequests
Take measures of security Inform and train about prevention of psychosocial
risks
Train staff representatives.
Changes in the way of managing Reassure the employees
Intervention of social work
Find adapted formation for employees
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EXAMPLEOFSURVEY
1. My job asks me to work too fast:
1. strongly agree 2. agree 3. neither agree4.disagree 5. strongly disagree
The answer is required.
2. My job requires to work intensely:
1. strongly agree 2. agree 3. neither agree 4.disagree 5.strongly disagree
The answer is required.
3. I am asked to perform an excessive amount ofwork:
1. strongly agree 2. agree 3. neither agree 4.disagree 5.strongly disagree
The answer is required.
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